hp business inkjet 1100 series printer user’s guide
Copyright Information © 2003 Copyright Hewlett-Packard Development Company, LP Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Edition 1, 9/2003 Notice The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents Getting started Finding other resources for product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1 Learning about printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 Understanding the printer parts and functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 Connecting the printer . . . . . .
Maintaining and troubleshooting Maintaining ink cartridges and printheads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1 Replacing ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1 Checking the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Getting started Thank you for buying the printer. This guide provides details about how to set up your computer, how to perform simple printer tasks, and how to resolve printer problems. Finding other resources for product information You can obtain product information that is not included in this guide from the following resources: z Setup poster. Provides illustrated setup information. A printed version of this document is provided with the printer.
Learning about printer configurations This printer is a four-color Inkjet printer that prints up to 23 pages per minute (ppm) in monochrome (black and white) and 6 ppm in color in Draft mode. The laser-quality speed is 4.5 ppm for black text and 3 ppm for mixed text color. (Laser-quality speed is the print speed that can be expected in relation to the pages-per-minute speed of laser printers.) HP Business Inkjet 1100d The printer includes these features. z Paper handling.
Understanding the printer parts and functions Front view 1 6 ENWW 2 7 3 4 5 8 9 1 Paper guides. 2 Output tray. 3 Control panel. See “Control panel parts”. 4 Top cover. 5 Printing supplies cover. See “Printing supplies area”. 6 Tray 2. This 250-sheet tray is included with the HP Business Inkjet 1100dtn model; available as an accessory for the HP Business Inkjet 1100d. 7 Tray 1. This tray holds 150 sheets. 8 Paper stack indicator. 9 Envelope slot.
Printing supplies area 1 2 3 4 1 Printhead latch. The printhead latch provides access for installing or removing printheads from their color-coded slots. 2 Printheads. Each printhead must be placed in its color-coded slot. 3 Ink cartridges. Each ink cartridge must be placed in its color-coded slot. 4 Metal catch bar. The metal catch bar secures the hook and engages the printhead latch. Control panel parts 1 2 3 4 b a c 1 5 6 (power button). 2 Power light (green).
Back view 1 2 3 4 ENWW 1 USB connector. 2 Connection slot. This slot holds the HP Jetdirect print server for networking (included with the HP Business Inkjet 1100dtn) or a parallel connector. 3 Power input. 4 Auto-duplex unit. Unit that provides automatic printing on both sides of a sheet of paper.
Connecting the printer Your printer supports local printing and network printing. For local printing, you can connect the printer using a USB cable, or a parallel cable if you have a parallel connector installed. (USB cables or parallel cables are sold separately. To order, see “HP supplies and accessories”.
It is recommended that you do a software-first installation. See “Completing a software-first installation (recommended)”. Only do a hardware-first installation if you already connected the cable and started the software. See “Completing a hardware-first installation”.
• For parallel connection: Click Parallel Cable and use the drop-down menu to select the parallel port to which the printer is connected (usually LPTs). If the installation program detects that the printer is already connected to the computer using a parallel cable, you can install the printer using the same port. In addition, if the Express Install check box is selected, the installation program uses the default settings. 8 Follow the instructions on the screen to complete the installation.
Sharing the printer on a locally shared network (Windows) In a locally shared network, the printer is connected directly to the USB or parallel connector of a selected computer (known as the server) and is shared by other computers (clients). Use this configuration only in small groups or when usage is low. The computer connected to the printer is slowed down when many users print to its shared printer.
Connecting directly using a USB cable (Mac OS) Install the software first, and then connect the printer to the computer. You can share the printer with other Mac OS users when you are finished, if you want. To connect using a USB cable 1 Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, double-click the CD icon on the desktop, and then double-click the Setup icon. 2 Click Install Driver. 3 Follow the instructions on the screen.
USB printer sharing over an Ethernet network (Mac OS) Basic requirements for printer sharing in a Macintosh environment include the following: z The Macintosh computers must be communicating on the network using TCP/IP, and the Macintosh computers must have IP addresses. (AppleTalk is not supported.) z The printer being shared must be connected to a built-in USB port on the host Macintosh computer.
Connecting to a network Your printer can be shared in a network environment by connecting it directly to a network via an optional HP Jetdirect print server. (One is included with the HP Business Inkjet 1100dtn.) This configuration provides better performance than printing through a computer, flexibility in preparing a location for the printer, and the ability to share the printer with both Windows and Mac OS users. For all operating systems, start by installing the print server card.
3 Connect a network cable between the print server and the network. 4 Press the TEST button on the print server. The printer prints a configuration page for the print server. Keep this page because you might need the information on it. 5 Go to one of these sections to install the software on the computer that is acting as the server. • If you are going to use the printer in an environment with on Windows or both Windows and Mac OS users, see “Installing the printer driver on the server (Windows)”.
Installing the software for a network printer on a Windows client Once you have connected the printer to the network and installed the printer driver on the network computer acting as the server, you can share the printer. Individual Windows users, known as clients, can connect to the printer in these ways: z In the Printers folder, double-click the Add Printer icon and follow the instructions for a network printer installation. z Install the printer software from the Starter CD.
To finish a network installation for Mac OS X or later 1 Open the Print Center, which is located in the Applications\Utilities folder. 2 Click Add. 3 Do one of the following steps. • If you are using an AppleTalk network, on the pop-up menu, select AppleTalk. • If you are using an IP network, on the pop-up menu, select IP Printer, and then type the IP address for the printer. 4 If necessary, select the Zone. 5 Select hp business inkjet 1100 from the printer list, and then click Add.
Uninstalling software for Macintosh (all versions) 1 Note Restart the computer. If you do not restart the computer before you uninstall the software, some files are not removed from your computer when you run the Uninstall option. 2 Insert the Starter CD into the CD-ROM drive. 3 Double-click the CD icon on the desktop. 4 Double-click the installer icon and follow the instructions on the screen.
Making copies of the software The Starter CD contains a utility that lets you copy the printer software on to disks, or to create custom installations, which is a task usually performed by system administrators. When you run the Installer, select Customization Utility to copy disks. You can also use this utility to copy the printer software to your hard drive or to a network drive. After the files are copied to another location, you can install the printer software from that location.
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2 Using the printer In this section you will learn how to use the printer driver to change printer settings and to perform basic printer tasks. You will also learn about the special media that you can use with the printer and how to print on that media. Selecting print media Before you use the printer, take some time to familiarize yourself with the various media you can use. The printer is designed to work well with most types of office paper and with 25 percent cotton bond paper.
Understanding specifications for supported media This section provides information regarding the sizes, types, and weights of media that the printer supports. It also provides information regarding the capacity of each tray and the envelope slot. Understanding supported sizes The following table provides detailed information about the sizes and types of media you can use with each paper path. For information about media types that each paper path supports, see “Loading media”.
Understanding supported media types and weights This table provides information regarding the types and weights of media that each paper path can accept and the maximum capacity that each path can hold. Tray Type Weight Capacity Tray 1 Paper 16 to 24 lb (60 to 90 g/m2) Up to 150 sheets or 0.
Setting minimum margins The document margins must match (or exceed) these minimum margin settings in portrait orientation. The illustration below shows which side of the paper and envelope corresponds to each margin. Top Top Bottom Left Right Bottom Right Left Media Left margin Right margin Top margin Bottom margin Letter, legal, executive, banner (letter) 0.25 inch (6.4 mm) 0.25 inch (6.4 mm) 0.12 inch (3.0 mm) 0.50 inch (12.7 mm) A4, A5, ISO B5, cards, banner (A4) 0.13 inch (3.4 mm) 0.
Loading media This section contains instructions for loading media into Tray 1 or Tray 2. To load a single card or envelope in the envelope slot, see “Printing on envelopes and cards”. To load Tray 1 or Tray 2 ENWW 1 Pull the tray out of the printer. 2 If you are loading paper in Tray 1 raise and remove the output tray. 3 To load paper between 11 inches (279 mm) and 14 inches (356 mm) long, move the latch on the tray to the right and lower the front of the tray.
4 Adjust the width and length guides to the size marking for the paper you are loading. Then, insert the paper. Letter/A4 CAUTION 2-6 5 If you are loading Tray 1, reattach the output tray. 6 Insert the tray back into the printer. Legal If you have loaded legal-size or longer paper, keep the front of the tray lowered. Damage to the paper or printer can result if you raise the front of the tray with this longer paper loaded.
7 Pull out the paper extension on the output tray. 8 Select the appropriate media type option in your application or printer driver. By default, the printer draws paper from Tray 2, if it is installed. If Tray 2 is empty, the printer draws paper from Tray 1 unless you have selected the “lock” feature in the Toolbox. See “Setting the tray lock”.
Setting the tray lock This feature is only available if Tray 2 is installed in your printer and you have a computer that is running Windows. If the printer is on a network and you set tray lock, you will be setting it for all users of the printer, including Mac OS users. Use the tray lock to protect special media such as letterhead or preprinted paper from accidental use. If the printer runs out of paper while printing a document, it will not use paper from a locked tray to complete the print job.
Understanding default tray behavior for the Mac OS For the Mac OS, Tray 2 is always the default tray except under these circumstances: z You select a size or type that is not supported by Tray 2. The printer automatically selects Tray 1. z You place an envelope in the envelope slot. The printer automatically pulls the envelope first. z You are using the printer on a network and a Windows user has set Tray 1 as the default tray in the Toolbox. See “Selecting a default tray”.
Changing printer settings The printer driver stores the default print settings for most applications. You need to change these settings when you print on media of different sizes or types, or when you want to use an optional feature, such as printing to Tray 2, which is included with the HP Business Inkjet 1100dtn and optional with the HP Business Inkjet 1100d. You can change print settings for a single document from the application that the document was created in.
To set the default media type Note Use this procedure to set the default media type to Automatic. 1 Gain access to the default printer settings as described above. 2 On the Paper or Paper/Quality tab, select Automatic in the Type is box and click OK. For best printing results, still select the type of media you are using each time you print a document. Changing settings for the Mac OS You can change printer settings from the Page Setup and Print dialog boxes in the Mac OS.
Performing printer tasks In this section, you can find information about how to send documents to print, how to print on special media, and how to print on media of user-defined size. Canceling a print job You can cancel a print job in these ways: z Press the (cancel button) on the printer. [Pressing the (cancel button) clears the job that the printer is currently processing. It does not affect jobs waiting to be processed.
Performing automatic duplexing When printing is complete on one side of the paper, the printer holds the paper and pauses while the ink dries. Once the ink is dry, the paper is pulled back into the printer and the second side of the paper is printed. When printing is complete, the paper is dropped on to the output tray. For more information on setting print options, see “Changing printer settings”. To perform automatic duplexing (Windows) 1 Load the appropriate paper in Tray 1 or Tray 2.
Performing manual duplexing If you want, you can duplex manually. Leave the auto-duplex unit in place. You will choose Manual duplexing in the printer driver. To perform manual duplexing (Windows) 1 Load the appropriate paper in Tray 1 or Tray 2. 2 On the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most common method.) 3 On the Basics tab, select Back to Front under Page Order. 4 On the Finishing tab, select the Print on Both Sides check box.
To perform manual duplexing (Mac OS X) 1 Load the appropriate paper in Tray 1 or Tray 2. Be sure to load the paper with the print side up. 2 On the File menu, click Print. 3 On the Two Sided Printing panel, select the Print Both Sides check box, the binding orientation you want (select the desired icon), and select Manual. 4 Print the document. 5 When the first side of the job has printed, the Resume light blinks. Reload the job into the tray. 6 Press the (resume button) on the printer.
Printing on special media This section provides information about how to print on media such as envelopes, postcards, and transparencies. Printing on envelopes and cards You can print envelopes from the envelope slot or Tray 1. You can print cards from Tray 1. Cards must be at least 3 by 5 inches (76.2 by 127 mm) in size. Note Use the envelope slot to print a single envelope. If you need to print cards or more than one envelope, use Tray 1. See “To load envelopes or cards in Tray 1”.
To print envelopes from the envelope slot (Mac OS) 1 On the File menu, click Page Setup. 2 In the Page Size pull-down menu, select the envelope size. 3 Change any other settings and click OK. 4 On the File menu, click Print and click OK. 5 When the Resume light on the printer blinks, insert one envelope with the flap facing upwards into envelope slot. Ease the envelope or card to the right edge. 6 Press the (resume button) on the printer to continue printing.
6 In the Type pull-down menu, select the specific type of envelope or card you are using (such as HP Glossy Greeting Card Paper). 7 Change any other settings if necessary, then click OK. Printing on transparencies You can print transparencies from Tray 1. For best results, use HP Premium Plus Inkjet Transparency Film, which is specifically designed to work with the printer, or other transparency film that is designed for inkjet printers. To load transparencies 1 Remove all media from Tray 1.
To print transparencies (Mac OS X) 1 On the File menu, click Page Setup. 2 In the Paper Size pull-down menu, select size, change any other settings, and click OK. 3 On the File menu, click Print. 4 On the Paper Type/Quality panel, select the Paper tab. 5 In the Paper type pull-down menu, select the transparency type you are using. 6 Still on the Paper tab, select Best. Note Use Best mode to print transparencies.
To print custom-size media (Mac OS 8.6 to 9.x) 1 On the File menu, click Page Setup. 2 In the Page Size pull-down menu, click Edit Custom Paper Sizes. 3 In the Name box, type a name for this custom page size. 4 In the Width and Height boxes, type the dimensions and click Add. 5 Click Done. 6 On the File menu, click Print. 7 Open the Page Setup dialog box and select the name that you gave this custom page size. 8 Change any other settings if necessary. 9 Print the document.
3 Using diagnostic tools HP provides several sources of help for you when you need information about the printer or when you need help solving a printer problem. Using the Toolbox The Toolbox, which is available only to Windows users, provides status and maintenance information about your printer. It also gives you step-by-step guidance for basic printing tasks and provides help solving printer problems.
Information tab The Information tab lets you register the printer, check for a new printer driver, view printer hardware and printhead health information, and gain access to an online ink usage page for your printer. It also gives you access to help information about using the printer, troubleshooting, and contacting HP. This table describes the buttons in the Information tab and what you will find when you click each button.
Using hp instant support hp instant support is a Web-based tool that provides you with product-specific services, troubleshooting tips, and information about your printer's ink and media usage (using myPrintMileage). With this information, you can diagnose and solve printer problems and manage your printing activities and printer supplies more effectively.
Using myPrintMileage myPrintMileage keeps track of your printer usage information to help you plan the purchase of consumables. It consists of two parts: z myPrintMileage website. z myPrintMileage Agent. (This is a utility installed on your computer with the Toolbox. The Agent is activated during installation of the printer software only if you choose to participate.) In order to use the myPrintMileage website and the myPrintMileage Agent, you must have the following: z The Toolbox installed.
Using the HP Inkjet Utility For Mac OS 8.6, 9.x and OS X, the HP Inkjet Utility contains tools to calibrate the printer, clean the printheads, print a test page, print a configuration page for the printer, set tray lock, and find website support information. To display the HP Inkjet Utility 1 Double-click the Macintosh HD icon on the desktop. 2 Do one of the following steps. • Mac OS 8.6 to Mac OS 9.0: Select Utilities and select hp deskjet. • Mac OS 9.
Using HP Web Jetadmin HP Web Jetadmin is a Web-based system administration tool that allows remote installation and management of networked peripherals from a Web browser. It enables network administrators to configure network printers, manage printer features, and monitor printer status, including levels for printer supplies. HP Web Jetadmin supports IP-based networks only. This browser-based software can be installed and hosted on one of the following supported platforms: z Windows NT 4.
4 Maintaining and troubleshooting This section provides information about maintaining the printer and troubleshooting common printer problems, such as paper jams and poor quality printing. z If you know you need to replace an ink cartridge or printhead, or clean the printheads, see “Maintaining ink cartridges and printheads”. z If you know that the colors do not appear as they should, see “Calibrating color”. z If you need to clear a jam, see “Clearing jams”.
To replace an ink cartridge 4-2 1 Turn the printer power on, and then lift the printing supplies cover. 2 Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you. 3 Insert the new ink cartridge into its own color-coded slot. 4 Press down firmly on the new cartridge to ensure proper contact after installation. 5 Close the printing supplies cover.
Checking the printheads If the Toolbox is installed on a computer running Windows, you can check the health of the printheads. Replace the printheads when print quality degrades. You can also check the quality by printing a printer configuration page. See “Printing a configuration page”. To check the printheads from the Toolbox 1 Open the Toolbox. 2 On the Information tab, click Printhead Health. 3 Check the status of each of the printheads.
To perform a level 1 printhead cleaning at the control panel 1 Press and hold down the (power button). 2 While holding down the 3 Release the 4 Print a printer configuration page by holding down the (power button) and pressing the (cancel button) once. Release the (power button). 5 If the results are satisfactory, the process is finished. If not, perform a level 2 printhead cleaning. (power button), press the (cancel button) twice. (power button).
Cleaning the printhead contacts If lines or dots are still missing from printed text or graphics after you have cleaned the printheads, the printhead contacts might be dirty. CAUTION HP recommends that you clean the printhead contacts only after you have cleaned the printheads. Printhead contacts contain sensitive electronic components that can be damaged easily. To clean the printhead contacts ENWW 1 Turn the printer power on, and then lift the printing supplies cover.
4-6 4 Lift up the handle of the printhead and use it to pull the printhead straight up and out of its slot. 5 Using a soft, dry, lint-free cloth, carefully remove any ink from the contact pads on the printhead and inside the printhead slot in the printer. 6 Reinsert the printhead into its color-coded slot. Press down firmly on the printhead to ensure proper contact after installation. 7 Repeat steps 4 through 6 for the remaining printheads.
Aligning the printheads Whenever you replace a printhead, the printer automatically aligns the printheads for the best possible quality. However, if the appearance of your printed pages indicates that the printheads are misaligned, you can align them from the control panel, from the Toolbox (Windows), or from the HP Inkjet Utility. To align printheads from the control panel Hold down the (power button) and press the (resume button) three times.
Replacing the printheads You do not have to replace all four printheads when one needs to be replaced. Only replace the color of printhead indicated. You can check the status of the printheads from the Toolbox. You can also check the printer control panel to see if a printhead needs to be replaced, as shown here. The printhead needs to be replaced when the Printhead light and a color indicator light are on. The Resume light is also on. You must replace the printhead to continue printing.
ENWW 4 Lift up the handle of the printhead and use it to pull the printhead straight up and out of its slot. 5 Install the new printhead in the color-coded slot that matches the color of the printhead. 6 Press down firmly on the printhead to ensure proper contact after installation. 7 Close the printhead access latch firmly, ensuring the hook catches the carriage lock, and then close the printing supplies cover. You will need to use some force to close the printhead access latch.
8 Wait while the printer initializes the printheads. After initialization, two alignment pages print. Calibrating color The printer automatically calibrates color when you change a printhead. Calibrate color manually, as described here, when you are not satisfied with the appearance of the colors. If you are running Windows, calibrate color from the Toolbox. If you are running the Mac OS, calibrate color from the HP Inkjet Utility.
Clearing jams If the print media is jammed in the printer, follow these instructions to clear the jam. To clear a jam Note Information about Tray 2 is only applicable if you have an HP Business Inkjet 1100dtn or you purchased this accessory. 1 Remove all media from the output tray. 2 Check the auto-duplex unit. a Push the button on either side of the auto-duplex unit and remove the unit. b If you locate the jammed media inside the printer, grasp it with both hands and pull it towards you.
3 Lift the output tray and check for a jam in Tray 1. a If the media is jammed in Tray 1, pull out Tray 1. (Otherwise, go to step 4.) b Pull the paper towards you as shown in the diagram. c Lower the output tray and reposition Tray 1. 4 If you have not yet found the jam and have Tray 2 installed, pull out Tray 2. (Otherwise, go to step 5.) a If possible, remove the jammed media from Tray 2.
Starting troubleshooting Start in this section if you are having a problem with the printer. z If you have a jam, see “Clearing jams”. z If you have a different type of paper-feed problem, such as the paper is skewing, it is not being picked up, or you cannot reinsert a tray into the printer, see “Resolving paper-feed problems”. z Otherwise, if the printer is not working properly or if the print quality is not what you expect, try the following steps first.
Printing a configuration page When you are experiencing a problem with your printer and you cannot discover the source of the problem, you can print a printer configuration page that provides more information about the problem. You can print the printer configuration page from the control panel. If you are using a computer that is running Windows, you can also print the printer configuration page from the Toolbox.
Resolving printer problems This section provide solutions to common problems that involve the operation of the printer. Printer shuts down unexpectedly Check the power z Make sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned on. The Power light on the control panel of the printer should be green. Try turning the printer off, and then on again. z When the printer is first turned on, it takes approximately 45 seconds to warm up.
Check the printer setup z Check that the ink cartridges, and printheads are loaded correctly. Make sure that all the tape has been removed from the printheads. z Check that the top cover and printing supplies cover are closed. z Make sure media is loaded correctly in the tray and that the media is not jammed in the printer. z Check to make sure that your printer is selected as the current or default printer and that Pause Printing is not selected.
Resolving printing problems This section provides solutions to common printing problems. A blank page printed Check that the tape is removed from the printheads z Each new printhead is packaged with protective plastic film covering the ink nozzles. Check each printhead and remove film if necessary. z Clean any excess adhesive from the contact area on the backs of the printheads with a clean, lint-free cloth.
Placement of the text or graphics is wrong Check the page-orientation setting z The page orientation selected might not be correct for the document you are printing. Make sure the media size and page orientation selected in the application match the settings in the Print Settings dialog box. See “Changing printer settings”. Check the paper size z The Paper Size setting might not match the size of media you are using. Select the correct paper size from the printer driver.
Poor print quality First try these general steps when you see poor print quality. Check the printheads and ink cartridges z Replace any clogged or worn printheads or low or empty ink cartridges (See “Maintaining ink cartridges and printheads”.) Then try to print again. Check the paper quality z The paper might be too moist or too rough. Make sure that the media you are using meets HP specifications. (See “Selecting print media”.) Then try to print again.
Ink is smearing Check the print mode z When you print documents that use a lot of ink, you must allow the document more time to dry before handling it. This is especially true for transparencies. Select Best mode in the printer driver, and increase the ink drying time from Advanced Features in the printer driver. Under Advanced Features is an Ink Volume slider that you can use in conjunction with drying time to decrease ink saturation.
Wrong colors are printing Check the printer driver settings z The Print In Grayscale check box might be selected. From your application, open the Printer Properties dialog box. Click the Color tab and make sure that Print in Grayscale is not selected. Check the ink cartridges z When colors are completely wrong, the printer might have run out of one or more colors of ink. Check the status of the ink cartridges in the Toolbox or on the control panel, and then replace any low or empty ink cartridges.
Resolving paper-feed problems This section provides solutions to common paper-feed problems. For information on resolving jams, see “Clearing jams”. Tray cannot be inserted z With the tray removed from the printer, turn the printer off and then on again. Reinsert the tray. z Make sure that the tray is aligned with the printer opening.
Multiple pages are being picked up z Make sure that the stack of paper has been aligned with the right and front guides. z Make sure that the tray has not been overloaded with paper. z When you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build up and intensify multiple-pick problems. z When you reinsert a tray in the printer, make sure that you insert it gently.
Software installation issues z Make sure your computer is running one of these operating systems: Windows 98, 2000, NT 4.0, Me, or XP. If you are using a Macintosh, it must be running Mac OS 8.6 or later. z Make sure the computer meets at least the minimum system requirements listed here. • Minimum Windows 98: Pentium® 90 MHz, 16 MB RAM, 60 MB hard disk space Windows NT 4.
5 Printer lights reference The printer LEDs (or lights) indicate printer status and are useful for diagnosing printing problems. This chapter provides a list of LED status light combinations, what they indicate, and how to solve the problem. 1 2 4 Light pattern 1 Power button 2 Printhead light 3 Ink cartridge light 4 Power light 5 Color indicator lights 6 Cancel button 7 Resume button 8 Resume light 3 5 6 7 8 Light description Explanation and recommended action No lights are on.
Light pattern Light description Explanation and recommended action The Power light is on and the Resume light blinks. The printer is out of paper. z Load paper and then press the (resume button). The printer is in manual duplex mode. It is waiting for the ink to dry so the pages can be flipped over and reloaded. z Reload the stack into the printer and press the (resume button). The printer is pausing for the ink to dry. Wait for the ink to dry. The Resume light will stop blinking.
Light pattern Light description Explanation and recommended action The Ink Cartridge light, a color indicator light, and the Resume light are on. One or more of the ink cartridges needs attention. z Reinstall the ink cartridges and try to print. z If the error persists, replace the ink cartridge or cartridges indicated. The Ink Cartridge light blinks, and one or more of the color indicator lights and the Resume light are on. An ink cartridge is low on ink and will need to be replaced soon.
Light pattern Light description Explanation and recommended action The Printhead light and a color indicator light blink alternately with an Ink Cartridge light and a color indicator light. The Resume light is on. The printer detects a faulty ink cartridge and a faulty printhead. z Replace the applicable printheads and ink cartridges. The Power light, Printhead light, Ink Cartridge light, and Resume light all blink. Multiple printer errors have occurred. z Turn the printer off, and then on again.
A HP supplies and accessories You can order HP supplies and accessories from the HP website. Visit HPshopping.com (http://www.hpshopping.com) for more information. You can also order printing supplies using the Toolbox. Ordering printing supplies through the Toolbox The three requirements to use this features are listed here. z The Toolbox must be installed on your computer (supported for Windows only).
Network interfaces HP Jetdirect 200m print server/Internet connector (LIO module; Fast Ethernet; included with the HP Business Inkjet 1100dtn) J6039C HP Jetdirect 250m print server/Internet connector (LIO module; Fast Ethernet) J6042B HP Jetdirect 280m print server/Internet connector (LIO module; 802.
HP Premium Photo Paper 50 sheets, glossy Letter (8.5 by 11 inches) C6979A 15 sheets, glossy A4 (210 by 297 mm) Q2519A 20 sheets, two-sided glossy Letter (8.5 by 11 inches) C1846A 20 sheets, two-sided glossy A4 (210 by 297 mm) C1847A 20 sheets, one-sided glossy A4 (210 by 297 mm) C6765A 20 sheets, glossy Letter (8.
HP Premium Inkjet Transparency Film 20 sheets Letter (8.5 by 11 inches) C3828A 50 sheets Letter (8.5 by 11 inches) C3834A 20 sheets A4 (210 by 297 mm) C3832A 50 sheets A4 (210 by 297 mm) C3835A HP Premium Plus Inkjet Transparency Film 20 sheets Letter (8.5 by 11 inches) C7030A 50 sheets Letter (8.5 by 11 inches) C7028A 100 sheets Letter (8.
B Support and warranty The information in this section suggests solutions to common problems. If your printer is not operating properly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. Toolbox The Toolbox is available only to Windows users. You must have installed the printer driver through SETUP.EXE.
HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. For the number to call, refer to the Support guide that came in the box with your printer. To assist our Customer Care Center representatives to serve you better, prepare the following information before calling. 1 Print the printer configuration page. See “Maintaining and troubleshooting” for instructions on how to print this page. If the printer does not print, get the following information ready.
Hewlett-Packard limited warranty statement HP product Duration of Limited Warranty Software 1 year Accessories 1 year Ink cartridges 90 days Printheads 1 year Printer peripheral hardware (see below for details) 1 year Extent of limited warranty 1 Hewlett-Packard warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.
Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Limitations of liability 1 To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.
C Printer specifications Print method Print speed (Letter/A4) Drop on-demand thermal inkjet printing Black Text Mixed Text Color Full Page Color* *Plain Paper Draft Fast Normal Normal Best 23 ppm 20 ppm 6.5 ppm 7.5 ppm 7 ppm 2.5 ppm 7.5 ppm 7 ppm 1.6 ppm 4 ppm 4 ppm 0.7 ppm Print speed (laser-quality speed) Black Text: 4.
Operating environment Operating temperature: 50 to 99 degrees F (10 to 35 degrees C) Storage temperature: -40 to 158 degrees F (-40 to 70 degrees C) Relative humidity: 20 to 80 percent RH non-condensing Noise levels per ISO 9296: Sound power LwAD: 61 dB; Sound pressure LpAm: 51 dB System requirements Minimum Windows 98: Pentium 90 MHz, 16 MB RAM, 60 MB hard disk space Windows NT 4.
D Regulatory information FCC statement The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
EMI statement (Korea) Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0302. The regulatory number should not be confused with the product name (HP Business Inkjet 1100) or product number (C8124A or C8135A). Power cord statement The power cord cannot be repaired. If it is defective, it should be discarded or returned to the supplier.
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Singapore (Pte) Ltd Manufacturer’s Address: Imaging & Printing Manufacturing Operations 20 Gul Way, Singapore 629196 declares, that the product Product Name: HP Business Inkjet 1100D HP Business Inkjet 1100DTN Model Number: C8124A C8135A Regulatory Model Number: SNPRC-0302 Product Accessory Number: C8247A HP Auto Duplexer C8236A 250 sheets 2nd Paper Tray Product Options: All conforms to t
D-4 ENWW
Glossary Booklet printing This option enables you to print two pages onto a single, larger sheet of paper and reorder the page sequencing so that the page numbers are sequential when you fold the paper in half to form a booklet. For more information, see the printer driver Help.
print server or print server card A print server or print server card is a piece of hardware that can be connected to a printer (or other device), either internally or externally. The print server allows the printer to communicate with the computers on a network. This type of print server should not be confused with a computer acting as a server, or print server. The computer acting as a print server runs the software that the printer needs to operate.
Index Numerics 250-sheet tray. See tray 2 A accessories ordering online 3-3, A-1 part numbers A-1 warranty B-3 ADI AutoCAD drivers 1-17 administrator guide for HP Jetdirect print server 1-1 Adobe PostScript 3 software RIP C-1 aligning printheads 3-2, 4-7 Apple Macintosh.
D G declaration of conformity defaults printer driver 2-10 trays 2-8 demo page, printing 3-2 deskjet control panel (DJCP) 3-6 diagnostic page, printing 4-14 diagnostic tools 3-1 digital photographs, printing 2-15 dimensions auto-duplex unit C-1 printer C-1 direct connection 1-6 disks, copying software to 1-17 display. See control panel DJCP (deskjet control panel) 3-6 documentation 1-1 dots per inch (dpi) 1-2, C-1 double-sided printing.
troubleshooting 4-20 warranty B-3 Ink Level Information window 3-1 ink smears 4-20 inkjet paper, HP A-2 Inkjet Utility, HP calibrating color from 4-10 description 1-1 using 3-5 input trays capacities 2-3 clearing jams 4-11 duplexing from 2-12 feeding problems 4-22 inserting, troubleshooting 4-22 loading media 2-5 locking 2-8, 3-5 part numbers A-1 printing cards and envelopes 2-17 printing custom-size media 2-19 printing envelopes 2-17 selecting 2-7 selecting default 2-8 installing documentation for 1-1 HP J
N network printing 1-6 networks connecting to 1-12 documentation 1-1 Ethernet connection 1-14 Fast Ethernet connection A-2 installing peripherals remotely 3-6 interfaces A-2 parallel connection 1-6 printer connectivity 1-2 printer information 3-2 sharing printer 1-14 USB connection 1-6 wireless Ethernet connection A-2 noise specifications C-2 non-HP ink cartridges 5-3 Normal mode print speed C-1 recommendations 4-20 not responding, troubleshooting 4-15 notifications printer driver and firmware updates 3-3 w
printer specifications C-1 Printer Status tab, Toolbox 3-1 printheads aligning 3-2, 4-7 checking status 4-3 cleaning 3-2, 3-5, 4-3, 4-5 illustration 1-4 latch 1-4 light patterns on control panel 5-2, 5-4 part numbers A-2 replacing 4-8 status 1-1, 3-1 printing supplies area in printer 1-4 cover 1-3 lights 1-4 ordering online 3-3, A-1 purchasing supplies and accessories online 3-3, A-1 Q quality, troubleshooting 4-19 R RAM included with printer C-1 refilled ink cartridges 5-3 registering printer 3-2 regulat
tray 2 capacity 2-3, C-1 clearing jams 4-11 duplexing from 2-12 feeding problems 4-22 illustration 1-3 inserting, troubleshooting 4-22 loading media 2-5 locking 2-8 part number A-1 printing custom-size media 2-19 types of media supported 2-2 weight specifications C-1 tray, output clearing jams 4-11 illustration 1-3 troubleshooting 4-22, 4-23 trays capacities 2-3, C-1 duplexing from 2-12 illustration 1-3 loading media 2-5 locking 2-8, 3-5 part numbers A-1 selecting 2-7 selecting default 2-8 types of media su
printed on recycled paper printed on recycled paper copyright © 2003 Hewlett-Packard Company http://www.hp.
