language 1 Windows Macintosh quick reference guide hp deskjet 995c series
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language 1 acknowledgements Microsoft Windows is a registered trademark of Microsoft Corporation. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated. Bluetooth™is a trademark owned by the Bluetooth SIG, Inc. Mac, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. notice The information contained in this document is subject to change without notice.
language 1 quick reference guide hp deskjet 995c series table of contents introducing the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . software updates . . . . . . . . . . . . . . . . . . . . . . . . . . Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . finding information . . . . . . . . . . . . . . . . . . . . . . . . ... ... ... ... ... ... ... ... ... ... ... ...
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introducing the hp deskjet printer Thank you for buying an HP Deskjet printer! Your printer box contains the following items: • HP Deskjet 995c printer • quick reference guide • Automatic Two-Sided Printing Module • quick start poster • Power cord • Black print cartridge • Power module • Tri-Color print cartridge • Printer software CD • 1.8 m USB cable If any of these items is missing from your box, talk to your HP dealer or contact HP Customer Care.
language 1 print cartridges software updates The HP Deskjet printer box includes two print cartridges. The print cartridge boxes and the electronic quick help manual contain installation instructions. Printer software, also called the printer driver, communicates your print requests to the printer.
finding information for information about... see... platform The printer’s Bluetooth wireless feature HP’s 995c support Website: Windows 2000 and XP http://www.hp.
language 1 viewing quick help The electronic manual, quick help, offers instructions for using the HP Deskjet printer. Information is also provided to help you solve printer problems that may occur.
If you want to view the manual in one of these languages: 2. Click the quick help button on the hp printer assistant screen. 3. Select quick help is available in other languages at the bottom of the quick help screen. 4. Insert the printer software CD into the computer’s CD-ROM drive. 5. Select your language from the list that appears. – If Acrobat Reader is installed on your computer, quick help is displayed.
language 1 wireless printing Bluetooth wireless printing desktops and laptops—Windows 2000 and XP only The printer’s Bluetooth wireless feature supports only Windows 2000 and XP. The printer’s Bluetooth wireless communications feature does not support earlier versions of Windows. The printer’s Bluetooth wireless communications feature does not support Macintosh.
You can install an infrared application either during installation of the printer software or at a later time. Available applications are: • PrintConnect Suite • IrPrint PrintConnect Suite (laptops) The PrintConnect Suite configures a notebook or laptop computer for infrared printing when the PrintConnect Suite detects an infrared-enabled printer. When PrintConnect detects the printer, it changes the computer’s settings to the infrared-enabled printer driver and infrared port settings.
language 1 installing infrared applications at a later time 1. Double-click the 995c printer assistant icon on the computer desktop. 2. Insert the HP printer software CD into the computer’s CD-ROM drive. 3. Follow steps 3–5 under “installing infrared applications during printer software installation” on page 7. viewing installation and printing instructions for an infrared application 1. Double-click the 995c printer assistant icon on the computer desktop. 2.
USB printing 4. Connect the USB cable to the back of your printer and to the back of the computer. You can connect the printer to your computer with a USB cable. Use a USB connection if: 5. Connect the power cord to the back of the printer and to an electrical outlet. • Bluetooth wireless printing is not supported on your computer (see “Bluetooth wireless printing” on page 6) 6. Load white paper into the paper tray. 7. Press the power button to turn the printer on. 8.
language 1 alternate setup You can install the printer by assembling the hardware first then installing the USB software. USB printer software installation instructions vary by operating system. setting up the hardware 1. Turn the latch on the printer’s Rear Access Door to the left, then remove the door from the printer. 2. Insert the Automatic Two-Sided Printing Module into the back of the printer until it snaps into place. 3. Connect the power cord to the back of the printer and to an electrical outlet.
troubleshooting If you encounter a problem with the printer’s Bluetooth wireless feature, visit HP’s Website at: www.hp.com/go/support. what is the problem? When I click Go to Web during the printer installation process, nothing happens. possible causes... The computer you are using may not be connected to the Internet. to solve the problem... Connect to the Internet, then point the browser to the following URL: www.hp.com/support/bluetooth.
language 1 what is the problem? When I try to print with a Bluetooth connection, a Print to File dialog box appears. possible causes... If the Bluetooth wireless port cannot be detected, the printer is attached to the FILE port. to solve the problem... 1. On the Print to File dialog box, click Cancel. 2.Close all applications. 3.Reopen an application. 4.Print a document from the application. 1.On the Print to File dialog box, click Cancel. 2.Close the application. 3.Click Start > Settings >Printers. 4.
printer CD problems what is the problem? possible causes... When I insert the printer CD into the computer’s CD-ROM drive, it does not auto-run. • Your computer may not be set to auto-run a CD. • The CD may be damaged. to solve the problem... 1. Double-click the My Computer icon on the computer’s desktop. 2.Double-click the icon for the computer’s CDROM drive (usually drive D). 3.If the CD does not run, locate the Setup.exe file, then double-click Setup.exe.
language 1 USB installation problems Read the following pages if you encounter a problem while installing your printer using a USB cable. what is the problem? I inserted the installation CD, but the computer could not read it. possible causes... • The CD is not properly inserted in the CDROM drive. • The CD is damaged. • The CD-ROM is damaged. to solve the problem... Reinsert the CD into the CD-ROM drive. Be careful to position the CD with the label up.
The printer software did not install correctly. possible causes... language 1 what is the problem? • There may be a conflict with your virus protection program. • There may be a conflict with another software program. • There may be a conflict with a peripheral device connected to your printer. to solve the problem... Uninstall your printer software. For Windows 98, Me, 2000, and XP: 1. Click Start > Programs > hp deskjet 995c series > hp deskjet 995c series uninstall. 2.
language 1 what is the problem? When I connect a USB cable between my printer and the computer, an “Unknown Device” message appears. possible causes... • Static electricity has built up in the cable between your printer and the computer. • You may have a defective USB cable. to solve the problem... 1. Disconnect the USB cable from the printer. 2.Unplug the printer from its power cord. 3.Wait approximately 30 seconds. 4.Plug the printer cord into the printer. 5.Plug the USB cable into the printer. 6.
contacting hp customer care support process The HP support process works most effectively if you look for help in the following order: 1. Use quick help. At the time of publication, Bluetooth wireless information was not available for quick help. For information concerning Bluetooth wireless features, see www.hp.com/support/ bluetooth. 2. Access HP e-support.
language 1 hp support email One-to-one email gives direct answers to your questions from an HP service technician. Email support is a great way to ask technical questions or obtain an answer that is tailored to your specific need. Enter your question on a Web form and receive an email reply. Responses are normally provided within 48 hours, excluding holidays. hp support by phone HP provides telephone support free of charge during the printer’s phone support period. Standard phone company charges do apply.
before placing a call • HP’s Website: www.hp.com/go/support. • The printer's model number (the label is on the front of the printer). • quick help • The printer's serial number (the label is on the bottom of the printer). • quick start setup poster • The computer’s operating system. • HP e-support • The version of the printer driver (also referred to as the printer software). • HP support audio tips (in the U.S.).
language 1 support phone numbers If you need help solving a problem, contact HP support using one of the phone numbers in the table below. If the phone number for your region is not listed, please refer to HP's Website: http://www.hp.com/cpso-support/guide/ psd/expectations.html. for this region... use this phone number...
after the free phone support period obtaining hp repair If your HP Deskjet needs to be repaired, call HP phone support. A trained HP service technician will diagnose the problem and coordinate the repair process. For a list of HP support phone numbers, see “support phone numbers” on page 20. obtaining a warranty extension If you would like to extend the warranty coverage beyond the limited warranty period, use one of the following options: • Consult your reseller to get extended coverage.
language 1 limited warranty statement region software print cartridges printer North America (including Canada) 90 days Please see package insert inside print cartridge box for warranty information. 1 year Asia Pacific (including Japan) 90 days Please see package insert inside print cartridge box for warranty information. 1 year Europe 90 days Please see package insert inside print cartridge box for warranty information.
C. limitations of liability 1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies. 2.
language 1 environmental statement Hewlett-Packard continuously improves the design processes of its deskjet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. Hewlett-Packard has also developed processes to minimize the negative impact of the disposal of the printer at the end of its printing life. Plastic parts: All major plastics and plastic parts are marked according to international standards.
index Q Adobe Acrobat Reader 5 quick help manual 5 quick help manual 3, 4, 5 quick start poster 1, 3 C cable, printer 9 compatibility with other hardware 3 with other software 3 contents, printer box 1 D R recycling printer 24 release notes 3 S driver, printer 1, 2, 3 service contracts 21 software, printer 2, 3 E T email support 18 energy consumption 24 troubleshooting 9 computer cannot read software CD 14 software does not install correctly 15 USB installation problems 16 F finding printer inf
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regulatory notices hewlett-packard company note This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
