HP Deskjet 6500 Printer series - (Windows) User's Guide

9 Troubleshooting
• Printer is not printing
• Paper jam
• Paper problems
• Print quality is poor
• Document is misprinted
• Photos are not printing correctly
• Banners are not printing correctly
• Borderless printing problems
• Error messages
• Printer lights are on or flashing
• Document prints slowly
• If you continue to have problems
9.1 Printer is not printing
Verify the following
• The printer is connected to the power source.
• The cable connections are secure.
• The printer is turned on.
• The print cartridges are correctly installed.
• The paper or other media is correctly loaded in the In tray.
• The printer cover is closed.
• The rear access door or optional duplexer is attached.
Check the printer lights
The printer lights indicate the printer status and alert you to potential problems.
For more information, see printer lights are on or flashing.
Check the printer cable connection
If the printer cable is attached to a USB hub, a printing conflict might exist. There
are two methods for solving the conflict:
• Attach the printer USB cable directly to your computer.
HP Deskjet 6500 series printers
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