HP Deskjet D2300 series HP Photosmart Software Help
© 2006 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents 1 2 3 4 5 6 7 8 Welcome.................................................................................................................3 Special features.....................................................................................................5 Get started..............................................................................................................6 The printer at a glance ...........................................................................................
Set a custom paper size .......................................................................................42 Print multiple pages on a single sheet of paper ...................................................42 Resize a document ...............................................................................................42 Print preview .........................................................................................................43 Two-sided printing .......................................
1 Welcome Welcome to the HP Deskjet D2300 series Help. Use the information in the following table to find out how to do something. You can also use the table of contents pane on the left to locate information. Section Description Special features Learn about some of the printer's special features. Get started Learn how to operate the printer and use and replace the print cartridges. Connect to the printer Learn how to connect your computer to the printer.
Chapter 1 (continued) 4 Section Description Supplies Order supplies for the printer. Specifications Learn about the paper capacity, requirements, and other specifications for the printer. HP inkjet supplies recycling program Find out how to recycle print cartridges.
2 Special features Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features: ● ● ● ● ● User friendly: Easy to install and operate. Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using the borderless printing feature. Ink level indicator: Know the approximate ink level of each print cartridge with the onscreen Ink Status window. For information, see View estimated ink levels Ink Status window.
3 Get started ● ● ● ● ● The printer at a glance Buttons and lights Paper tray Print cartridges Ink-backup mode The printer at a glance Click the links below to learn about the printer features.
1 USB port Buttons and lights Use the printer buttons to turn the printer on and off, cancel a print job, and open the HP Photosmart Express software. The printer lights give you visual cues about the status of the printer. 1 Power button and light 2 Print Cancel button 3 Photosmart Express button Power button and light Use the Power button to turn the printer on and off. It can take a few seconds for the printer to turn on after you press the Power button.
Chapter 3 1 Power button and light The Power light flashes when the printer is processing. Caution Always use the Power button to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off might cause printer failure. Print Cancel button The printer also has a Print Cancel button. 1 Print Cancel button Pressing the Print Cancel button cancels the current print job.
1 Photosmart Express button Paper tray For information about the paper tray, select one of these topics. ● ● ● Unfold the paper tray Use the paper tray Fold the paper tray Unfold the paper tray To unfold the paper tray 1. Raise the printer cover. 2. Lower the paper tray.
Chapter 3 3. Pull out the tray extension. 4. If you are printing in the Fast Draft mode, fold out the tray extension stop. 5. Lower the printer cover. Use the paper tray Print on different sizes of media by sliding the paper guide to the right or to the left. The printer deposits printed pages on the top of the paper tray.
Fold the paper tray To fold the paper tray 1. Remove paper or other media from the paper tray. 2. If the tray extension stop is folded out, fold it back in. 3. Push the tray extension into the paper tray. 4. Raise the printer cover.
Chapter 3 5. Raise the paper tray. 6. Lower the printer cover. Print cartridges Three print cartridges can be used with the printer. 1 Black print cartridge 2 Tri-color print cartridge 3 Photo print cartridge Note Your printer might be packaged with only a tri-color print cartridge. For better results, install a black print cartridge in addition to the tri-color print cartridge.
● Replace print cartridges Use print cartridges The print cartridges can be used in the following ways: ● ● Everyday printing: Use the black and tri-color print cartridges for everyday print jobs. Quality color photos: For more vibrant colors when printing color photographs or other special documents, remove the black print cartridge and install a photo print cartridge. The photo print cartridge, in combination with the tri-color print cartridge, provides you with virtually grain-free photos.
Chapter 3 Note When the printer operates in ink-backup mode, a message is displayed on screen. If the message is displayed and two print cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed.
4 Connect to the printer ● USB USB The printer connects to the computer with a universal serial bus (USB) cable. The computer must be running Windows 98 SE or later to use a USB cable. Note For best printing performance, use a USB 2.0 compatible cable. For instructions about connecting the printer with a USB cable, see the setup poster that came with the printer. Note A USB cable might not be packaged with your printer.
5 Print using the Photosmart Express button To quickly print photos, use the Photosmart Express button. ● ● About the Photosmart Express button About the HP Photosmart Express software About the Photosmart Express button The Photosmart Express button is located on the front panel of the printer. When you press the button, the HP Photosmart Express software is opened on your computer.
6 Print photos The printer software offers several features that make printing digital photos easier and improve photo quality. Learn how to print photos Print a borderless photo. Print a photo with a border. Learn how to perform other photo printing tasks ● ● ● ● Use the photo print cartridge for great colors and virtually grain-free photos. Print an Exif Print-formatted photo if you have Exif Print-enabled software.
Chapter 6 4. 5. Push the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper. Print Note If your software program includes a photo printing feature, follow the instructions that are provided with the software program. Otherwise, follow these instructions. 1. 2. 3. 4. Open the photo in a software program that allows editing, such as HP Photosmart software. Open the Printer Properties dialog box. Click the Printing Shortcuts tab.
Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Print photos with a border Guidelines ● For maximum fade resistance, use HP Premium Plus Photo Paper. ● Verify that the photo paper that you are using is flat. For information about preventing photo paper from curling, see the photo paper storage instructions. ● Do not exceed the paper tray capacity: 15 sheets of photo paper. Prepare to print 1. Slide the paper guide all the way to the left. 2.
Chapter 6 Print Note If your software program includes a photo printing feature, follow the instructions that are provided with the software program. Otherwise, follow these instructions. 1. 2. 3. 4. Open the photo in a software program that allows editing, such as HP Photosmart software. Open the Printer Properties dialog box. Click the Printing Shortcuts tab.
The photo print cartridge can be purchased separately if it is not included with your printer. To install the photo print cartridge ➔ To install the photo print cartridge, remove the black print cartridge from the printer, and then install the photo print cartridge in the right side of the print cartridge cradle. Note To learn how to install a print cartridge, see Installation instructions. To protect a print cartridge when it is not in the printer, follow these storage guidelines.
Chapter 6 3. 4. 5. 6. Click the Features tab. In the Paper Type drop-down list, click More, and then select the appropriate photo paper type. In the Print Quality drop-down list, click Normal, Best, or Maximum dpi. Select any other print settings that you want, and then click OK. The printer software automatically optimizes the printed image. Store and handle photo paper Follow these instructions to maintain the quality of HP brand photo paper. Storage ● Keep unused photo paper in a plastic bag.
7 Print other documents E-mail Documents Letters Envelopes Postcards Index cards Labels CD/DVD tattoos Transparencies Brochures Greeting cards Booklets Posters Iron-on transfers Printing tips: Minimize your cost and effort while maximizing the quality of your printouts with printing tips. Printer software: Learn about the printer software. Print e-mail Guidelines Do not exceed the paper tray capacity: 100 sheets of plain paper. Prepare to print 1.
Chapter 7 3. 4. Push the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing or Fast/ Economical Printing, and then specify the following print settings: – Paper Type: Plain paper – Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
3. Push the paper into the printer until it stops. Note Depending on the paper size, the paper might extend over the edge of the tray. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: – Paper Type: Plain paper – Paper Size: An appropriate paper size 4.
Chapter 7 3. 4. Push the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Presentation Printing, and then specify the following print settings: – Paper Type: Plain paper – Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
3. 4. Push the envelopes into the printer until they stop. Slide the paper guide firmly against the edge of the envelopes. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then select the following print settings: – Paper Type: Plain paper – Size: An appropriate envelope size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Chapter 7 Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: – Paper Type: Click More, click Specialty Papers, and then select an appropriate card type. – Print Quality: Normal or Best – Size: An appropriate card size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Print labels Guidelines ● Use only paper, plastic, or clear labels that are designed specifically for inkjet printers. ● Use only full sheets of labels. ● Avoid using labels that are sticky, wrinkled, or pulling away from the protective backing. ● Do not exceed the paper tray capacity: 15 sheets of labels (use only Letter or A4size sheets). Prepare to print 1. Slide the paper guide all the way to the left. 2. Fan the edges of the label sheets to separate them, and then align the edges. 3.
Chapter 7 Guidelines ● See the instructions that are included with the CD/DVD tattoo for the most current printing tips. ● To avoid damaging the printer, do not feed a CD/DVD tattoo through the printer more than once. ● Make sure the CD/DVD tattoo covers the entire backing sheet with no exposed spaces. Separating any part of the CD/DVD tattoo from the protective backing sheet before printing could damage the printer.
Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the transparencies in the right side of the tray. The side to be printed should face down and the adhesive strip should face up and toward the printer. 3. Carefully push the transparencies into the printer until they stop, so that the adhesive strips do not catch on one another. 4. Slide the paper guide firmly against the edge of the transparencies. Print 1. Open the Printer Properties dialog box. 2.
Chapter 7 3. 4. Push the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Specify the following print settings: – Print Quality: Best – Paper Type: Click More, and then select an appropriate HP inkjet paper. – Orientation: Portrait or Landscape – Size: An appropriate paper size – Two-sided printing: Manual For more information, see Two-sided printing. 4. Click OK to print.
4. 5. Push the cards into the printer until they stop. Slide the paper guide firmly against the edge of the cards. Print Note If your software program includes a greeting card printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. 1. 2. 3. Open the Printer Properties dialog box.
Chapter 7 Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Two-sided (Duplex) Printing. 4.
Print posters Guidelines ● For poster printing, sections of the poster are automatically arranged on individual sheets that can be taped together. After the sections of a poster have been printed, trim the edges of the sheets and tape the sheets together. ● Do not exceed the paper tray capacity: 80 sheets of paper. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down. 3.
Chapter 7 6. 7. Check that the number of tiles that are selected matches the number of sheets for the poster, and then click OK. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Print iron-on transfers Guidelines ● When printing a mirror image, the text and the pictures are horizontally reversed from what is displayed on the computer screen.
Print Note If your software program includes an iron-on transfer printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. 1. 2. 3. 4. Open the Printer Properties dialog box. Click the Features tab, and then specify the following print settings: – Print Quality: Normal or Best – Paper Type: Click More, click Specialty Papers, and then click Other specialty paper. – Size: An appropriate paper size Click the Advanced tab.
8 Printing tips Save time ● ● Use the Printing Shortcuts tab. Set the order that the pages print. Save money ● ● ● ● ● Use Fast/Economical printing. Print multiple pages on a single sheet of paper. Print in grayscale. Print a two-sided document. Use HP Everyday Photo Paper to save money and ink when printing photos. Enhance the quality of printouts ● ● ● ● ● ● ● Preview the document before printing it. Print on a custom paper size. Select the correct paper type. Change the print speed and quality.
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for example, Transparency Presentations. After creating the printing shortcut, simply select it when printing on transparency film rather than changing the print settings each time. To create a printing shortcut 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click a printing shortcut. The print settings for the selected printing shortcut are displayed. 4.
Chapter 8 Select a paper type When printing a higher-quality document, HP recommends that you select a specific paper type. To select a specific paper type 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Click More in the Paper Type drop-down list, and then select the paper type that you want to use. 4. Click OK. 5. Select any other print settings that you want, and then click OK.
3. 4. 5. In the Paper Type drop-down list, select the type of paper that you have loaded. In the Print Quality drop-down list, select the appropriate print quality setting for your project. Click the Resolution button to view the print resolution dpi. Maximum dpi Use maximum dpi mode to print high-quality, sharp images. To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs.
Chapter 8 4. 5. Select one of the following Page Order options: – Front to back: Prints the first page of the document last. This setting saves time because you do not have to reorder the printed pages. It is the appropriate setting for most print jobs. – Back to front: Prints the last page of the document last. Select any other print settings that you want, and then click OK. Set a custom paper size Use the Custom Paper Size dialog box to print on a special paper size.
For example, if you have created a document that is formatted for letter-size paper, but you do not have any letter-size paper available, you can print the document on another paper size that is available. To resize a document for a different paper size 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Click Scale to paper size, and then select the target paper size in the drop-down list.
Chapter 8 6. After the odd-numbered pages have been printed, reload the printed pages with the printed side facing up. 7. Click Continue to print the even-numbered pages. To create a two-sided document with a binding, see Bound two-sided documents. Bound two-sided documents If you want to bind printed pages into a book, you can adjust the print settings to accommodate the binding. Bound two-sided documents can have a book binding (binding on the side) or a tablet binding (binding at the top).
6. After the odd-numbered pages have been printed, reload the printed pages, with the printed side facing up according to the document orientation, portrait or landscape. Portrait Landscape 7. Click Continue to print the even-numbered pages.
9 Printer software ● ● ● ● ● ● Make the HP Deskjet the default printer. Set the default print settings for all documents. Use the Printer Properties dialog box to select printing options. Use the What's This? help to learn more about specific print settings. View the Ink Status window for the approximate ink level of each print cartridge. Download printer software updates for the latest features and improvements.
To save time when printing, set the default print settings to options that you use often. That way, you do not have to specify the options every time you use the printer. To change the default print settings 1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows taskbar. 1 2. 3. HP Digital Imaging Monitor icon The HP Solution Center is displayed. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings.
Chapter 9 What's This? help Use the What's This? help to learn about the features that you see on the Printer Properties dialog box. What's This? help Use What's This? help to learn more about the available printing options. To use What's This? help 1. Move the cursor over the feature that you want to learn more about. 2. Click the right mouse button. The What's This box is displayed. 3. Move the cursor over the What's This? box, and then click the left mouse button.
Download printer software updates Download the latest printer software update every few months to ensure you have the latest features and improvements. To download a printer software update 1. Make sure you are connected to the Internet. 2. From the Windows Start menu, click Programs or All Programs, point to HP, and then click HP Software Update. The HP Software Update window is displayed. 3. Click Next. HP Software Update searches the HP Web site for printer software updates.
10 Maintenance ● ● ● ● ● ● ● ● ● ● ● Install print cartridges Align the print cartridges Automatically clean print cartridges Calibrate color Print a test page View estimated ink levels Maintain the printer body Remove ink from your skin and clothing Manually clean print cartridges Maintain print cartridges Printer Toolbox Install print cartridges When you need to replace print cartridges, make sure you have the correct print cartridges for your printer, and then install them in the print cartridge cradl
You can find the selection number in three places: ● Selection number label: Look at the label on the print cartridge that you are replacing. 1 ● ● Selection number label Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. Print Cartridge Information dialog box: For a list of print cartridge selection numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click the Print Cartridge Information button.
Chapter 10 5. Remove the replacement print cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strip is on the bottom and facing toward the printer. 1 Remove plastic tape Caution Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts. 6.
7. 8. 9. Push the cartridge into the cradle. You hear a snap when the print cartridge is correctly positioned. Close the printer cover. Align the print cartridges for optimum print quality. For information about storing print cartridges, see Maintain print cartridges. For information about recycling empty print cartridges, see HP inkjet supplies recycling program. Warning Keep both new and used print cartridges out of the reach of children.
Chapter 10 To calibrate color 1. Load Letter or A4 unused plain white paper in the paper tray. 2. Verify that both a tri-color print cartridge and a photo print cartridge are installed in the printer. 3. Open the printer Toolbox. 4. Click Calibrate Color. 5. Click Start, and then follow the onscreen instructions. Print a test page You can print a test page to view the effects of any changes you have made to the print settings. To print a test page 1. Open the printer Toolbox. 2.
Surface Remedy Skin Wash the area with an abrasive soap. White fabric Wash the fabric in cold water and use chlorine bleach. Color fabric Wash the fabric in cold water and use sudsy ammonia. Caution Always use cold water to remove ink from fabric. Warm or hot water can set the ink into the fabric. Manually clean print cartridges If the HP Deskjet is used in a dusty environment, a small amount of debris can accumulate on the print cartridge contacts.
Chapter 10 To manually clean print cartridge contacts 1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab. 2. Gently wipe the print cartridge copper contacts with the cotton swab. Caution Do not touch the print cartridge ink nozzles. Touching the ink nozzles will result in clogs, ink failure, and bad electrical connections. 3. 4. 1 Ink nozzles (do not touch) 2 Copper contacts Repeat this process until no ink residue or dust appears on the swab.
Print cartridge protector If you have purchased an HP photo print cartridge, you can store it in the protector that comes with the print cartridge. To insert the print cartridge into the print cartridge protector ➔ Slide the print cartridge at a slight angle into the protector, and snap it securely in place. To remove the print cartridge from the print cartridge protector 1. Press down and back on the top of the protector to release the print cartridge. 2. Slide the print cartridge out of the protector.
Chapter 10 To open the printer Toolbox 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then click the Printer services button. The Toolbox is displayed.
11 Troubleshooting ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Installation problems Printer does not print Paper jam Paper problems Printer is stalled Print cartridge problems Photos do not print correctly Print quality is poor Document is misprinted Problems with borderless documents HP Photosmart Express software is not installed Error messages Power light is on or flashing Document prints slowly If you continue to have problems Installation problems If the software installation program stops or fails, check the fo
Chapter 11 7. Quit any antivirus programs or other software programs that are running on the computer. Note To quit an antivirus program, follow the manufacturer’s instructions. 8. Reinstall the printer software: a. Insert the printer software CD into the drive. b. Follow the onscreen instructions. When the installation program prompts you, connect the USB cable and the power cord to the printer, and then make sure that the printer is on. Note Do not connect the USB cable until you are told to do so.
Printer name does not appear If the printer software seems to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software. To reinstall the printer software 1. Quit any antivirus programs or other software programs that are running on the computer. Note To quit an antivirus program, follow the manufacturer’s instructions. 2. Uninstall the printer software: a.
Chapter 11 Check the printer cable connection If your printer and computer are connected with a USB cable and the devices are not communicating with each other, try the following: ● ● ● ● ● Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Check the USB cable. If you are using an older cable, it might not be working properly. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.
If the printer still does not print 1. 2. Select the topic below that best describes the problem: – Paper jam – Out of paper message – Printer is stalled If the printer still does not print, shut down, and then restart your computer. Paper jam To clear a paper jam 1. Remove the paper from the paper tray. 2. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 3. Turn off the printer. 4. Remove the rear access door.
Chapter 11 6. If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover. Caution Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front. 7. 8. 9. Reload paper in the paper tray. Turn on the printer. Reprint the document. Note If paper jams occur frequently, try using a heavier paper. See Printer specifications for paper weight specifications.
● ● Paper weight Paper might be loaded improperly Paper weight The printer might print on multiple sheets of paper at once if the paper is under the recommended paper weight. Use paper that is within the recommended specifications. Paper might be loaded improperly The printer might print on multiple sheets of paper at once if the paper is loaded too far toward the back of the printer or if the paper guide is not positioned firmly against the paper.
Chapter 11 Incorrect print cartridge The printer can only print when the correct print cartridges are installed. To verify that you have the correct print cartridges 1. Open the printer cover. 2. Read the selection number on the print cartridge label. 3. 4. 5. 6. 1 Warranty date 2 Selection number Check the list of print cartridges that can be used in the printer. a. Open the printer Toolbox. b. Click the Estimated Ink Levels tab. c.
3. 4. 5. Reinstall the print cartridge. For more information, see Installation instructions. If the Power light is not flashing, the problem is solved. If the Power light is flashing, go to step 4. Manually clean the print cartridge. Reinsert the print cartridge in the printer and close the printer cover. If the Power light is still flashing, the print cartridge is faulty and must be replaced.
Chapter 11 Tab Setting Size: An appropriate paper size Features Paper Type: An appropriate photo paper Print Quality: Best or Maximum dpi Print quality is poor ● ● ● Streaks and missing lines Print is faded Blank pages print Streaks and missing lines If your printed pages are missing lines or dots or if streaks appear, the print cartridges might be low on ink or might need to be cleaned. For more information, see View estimated ink levels and Automatically clean print cartridges.
Blank pages print ● The protective piece of plastic tape might still be attached to the print cartridges. Verify that the plastic tape has been removed from the print cartridges. 1 ● Remove plastic tape The print cartridges might be out of ink. Replace one or both empty print cartridges. For more information, see View estimated ink levels.
Chapter 11 If parts of the document are still missing, the printer settings might be overridden by the software program print settings. Select the appropriate print settings from within the software program. Envelope is printed at an angle 1. 2. 3. Slide the flap inside the envelope before loading it in the printer. Confirm that the paper guide fits firmly against the edge of the envelope. Reprint the envelope.
Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned. If the problem is not caused by the source image, follow these steps: 1. 2. 3. 4. Remove all paper from the paper tray. Load the photo paper correctly in the paper tray. Verify that the paper guide fits firmly against the edge of the paper. Follow loading instructions for the paper type.
Chapter 11 If the printout has an unwanted border, try the following solutions: ● ● ● ● Align the print cartridges. Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer. Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned.
Error messages ● ● Print cartridge error messages Other error messages Print cartridge error messages If you receive a print cartridge error message, follow these directions. Incorrect print cartridge message The printer can only print when the correct print cartridges are installed. If you receive a print cartridge error message, one or both of the print cartridges cannot be used in the printer. To resolve the problem, follow the instructions in Incorrect print cartridge.
Chapter 11 "Two-way communication cannot be established" or "Printer not responding" message The printer might not be able to communicate with the computer if the USB cable is too long. If you receive this error message, make sure that the USB cable is not greater than 3 meters (approximately 9.8 feet) in length. Note For best printing performance, use a USB 2.0 compatible cable.
If no error message appears Check the status of the printer by using the printer tools. To gain access to the tools, open the Printer Properties dialog box, click the Features tab, and then click the Printer services button. Use the printer tools to perform the following tasks: ● ● ● ● ● View estimated ink levels. Clean the print cartridges. Calibrate the printer. Print a test page. Perform other functions as needed.
Chapter 11 If you continue to have problems If you continue to have problems after investigating the troubleshooting topics, shut down your computer and then restart it. If you still have questions after restarting your computer, visit HP Technical Support at www.hp.com/support. For information about the support process, see HP support.
A HP support ● ● Support process HP support by phone Support process If you have a problem, follow these steps 1. 2. Check the documentation that came with the HP Deskjet. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: – – – – 3. 4.
Appendix A After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
B Supplies Order the following supplies with your HP Deskjet. Paper To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, or HP Greeting Cards, go to www.hp.com. Choose your country/region, and then click Buy or Online Shopping.
C Technical information ● ● ● Printer specifications Environmental product stewardship program Regulatory notices Printer specifications The HP Deskjet has the following specifications and requirements. Physical specifications Printer dimension (without the tray extended): 140 mm high x 467 mm wide x 190 mm deep (5.51 inches high x 16.57 inches wide x 7.48 inches deep) Printer weight (without print cartridges): 2.5 kg (5.
For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.html This section contains the following topics: ● ● ● ● ● ● Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Energy consumption - Energy Star Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Appendix C Regulatory notices ● ● ● FCC statement LED indicator statement Notice to users in Korea FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Index A accessibility 2 after the support period 78 aligning print cartridges 53 B booklet printing 33 borderless printing 70 bound two-sided printing 44 brochure printing 31 buttons Photosmart Express button 8 Power button 7 Print Cancel button 8 C calling HP support 77 CD/DVD tattoo printing 29 cleaning print cartridges automatically 53 print cartridges manually 55 printer body 54 clearing the print queue 62 color calibration 53 custom paper size 42 D default print settings 46 default printer 46 digital p
if an error message appears 74 if no error message appears 75 presentation printing 39 print cartridge problems incorrect print cartridge 66 print cartridges aligning 53 cleaning automatically 53 cleaning manually 55 faulty 66 installing 50 maintaining 56 not installed properly 66 ordering information 54 photo print cartridge 20 problem message 66 selection numbers 50 used with the printer 12 print preview 43 print quality blank pages print 69 print queue, clearing 62 print resolution 40 print settings chan
Index unwanted border on photo 71 two-sided printing 43 U Unknown Device message 60 updates downloading for software 49 HP Photosmart software 49 USB cable 79 connecting to the printer 15 W What's This help 48 HP Photosmart Software Help 85
86 HP Deskjet D2300 series
