HP MFP Analog - (multiple language -Americas) Fax Guide

32 Chapter 3 Troubleshooting ENWW
General fax problems
Use the table in this section to solve fax problems.
Problem Cause Solution
The mfp did not display
the prompts for the fax
settings and is not
displaying the fax
menus.
You need to upgrade the
firmware version of your mfp.
Go to the http://www.hp.com Web
site and select “Drivers and
Downloads.” This page will provide
instructions for upgrading the mfp
firmware. After the firmware has
been upgraded, reconnect the fax
accessory.
Document stops
feeding in the middle of
faxing.
There may be a jam in the
ADF.
If there is a jam, see the mfp user
guide for instructions on clearing
jams.
Fax call reports are
printing at unwanted
times.
The fax call reports settings
are not correct.
See “Generating fax reports” on
page 26 for instructions on setting
when the fax call report prints.
The volume for sounds
coming from the fax
accessory is too high or
too low.
The volume setting needs to
be adjusted.
See “Changing the volume setting”
on page 22 for information on
changing the sound volume
settings.
The fax accessory is not
sending or receiving
faxes.
The PCMCIA communication
card or phone jack may not
be seated.
If the amber attention LED
on the top of the fax accessory is
blinking quickly, the PCMCIA card
is not fully inserted. Push on the
PCMCIA card to make sure it is
seated firmly in the fax accessory.
Verify that the phone jack is
pushed all the way into the socket.