HP Color LaserJet CP3505 Printer - Software Technical Reference

NOTE: HP Easy Printer Care software is a Windows application and does in itself not require
any browser support. The link to the HP Embedded Web Server, however uses a Web browser.
Troubleshooting Tools and Help
The following tools are available in the Troubleshooting Tools and Help pane of the Support tab:
●
HP Proactive Support. Click to enable the HP Easy Printer Care software to poll the printer
periodically to supply diagnostic information to HP. The HP Proactive Support dialog box is shown
in the following illustration.
Figure 2-18 HP Proactive Support dialog box – HP Easy Printer Care
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Instant Support. Click to open a Web page about the product to find specialized information and
support.
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Browse online information. Click to open a Web page to find information about the product.
●
Contact a support specialist. Click to open a Web page where you can supply information about
the product and receive customized support. You can send an instant message, an e-mail, or
submit a problem and view the case status online. The page also provides telephone numbers for
HP customer care centers.
ENWW HP Easy Printer Care 55
Software description