HP LaserJet P2010 Series - Software Technical Reference

Troubleshooting
Use the following steps when trying to solve a problem with the device.
Table 6-1 Troubleshooting checklist
Step number Verification step Possible problems Solutions
1 Is the power on?
When the device is connected
to a grounded power source,
amber lights on the top of the
printer will show that it is
warming up. When the device
is ready to print, only the
green light will be on.
No power due to failed power
source, cable, switch, or fuse.
1. Verify that the device is
plugged in.
2. Verify that the power
cable is functional and
that the power switch is
on.
3. Check the power source
by plugging the device
directly into the wall or
into a different outlet.
4. Test the outlet or
connect another device
to the outlet to verify that
the outlet is functioning.
2 Does the device print from
the computer?
Use a word-processing
application to send a print job
to the device.
Software is not installed
correctly or an error occurred
during software installation.
Uninstall and then reinstall the
device software. Verify that
you are using the correct
installation procedure and the
correct port setting.
The cable is not connected
correctly.
Reconnect the cable.
An incorrect driver is selected. Select the proper driver.
Other devices are connected
to the USB port.
Disconnect the other devices
and try again to print.
There is a port driver problem
in Microsoft Windows.
Uninstall and then reinstall the
device software. Verify that
you are using the correct
installation procedure and the
correct port setting.
If the error persists, contact HP Customer Contact Center.
132 Chapter 6 Engineering details ENWW