HP Color LaserJet CM4730 MFP User Guide
HP Color LaserJet CM4730 MFP User Guide
Copyright and License Trademark Credits © 2007 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. The information contained herein is subject to change without notice. Linux is a U.S.
Table of contents 1 Product basics Product comparison ............................................................................................................................. 2 HP Color LaserJet CM4730 MFP ........................................................................................ 2 HP Color LaserJet CM4730f MFP ....................................................................................... 2 HP Color LaserJet CM4730fsk MFP .........................................................
Resets menu ...................................................................................................................................... 54 Service menu ..................................................................................................................................... 55 3 Software for Windows Supported Windows versions ............................................................................................................. 58 Install the printing-system software ............
Paper and print media Understand paper and print media use .............................................................................................. 88 Supported paper and print media sizes .............................................................................................. 89 Custom paper sizes ............................................................................................................................ 91 Special paper or print media guidelines ..............................
Delete a QuickCopy job .................................................................................. 110 Use the stored job feature ............................................................................................... 111 Create a stored copy job ................................................................................. 111 Create a stored print job .................................................................................. 111 Print a stored job ................................
Options for binding two-sided printing jobs ..................................... 131 Manual duplex printing .................................................................................... 131 Set the stapling options ................................................................................................... 131 Select the stapler in the printer driver ............................................................. 131 Configure the printer driver to recognize the optional stapler/stacker .......
Copy from the scanner glass ........................................................................................... 156 Copy from the document feeder ...................................................................................... 156 Adjust the copy settings ................................................................................................................... 157 Copy two-sided documents .................................................................................................
HP Easy Printer Care software sections .......................................................................... 188 HP Web Jetadmin software .............................................................................................................. 190 HP Printer Utility for Macintosh ........................................................................................................ 191 Open the HP Printer Utility ....................................................................................
HP fraud hotline ............................................................................................................... 207 Print cartridge storage ..................................................................................................... 207 Print cartridge life expectancy .......................................................................................... 208 Check the print cartridge life ...........................................................................................
Output is curled or wrinkled ............................................................................................. 259 Printer will not duplex or duplexes incorrectly .................................................................. 259 Understand accessory lights for the 3-bin mailbox and stapler/stacker ........................................... 260 Understand lights on the formatter ...................................................................................................
Appendix A Supplies and accessories Order parts, accessories, and supplies ............................................................................................ 296 Order directly from HP ..................................................................................................... 296 Order through service or support providers ..................................................................... 296 Order directly through the embedded Web server ...............................................
Multiple returns (two to eight cartridges) ........................................ 321 Single returns ................................................................................. 321 Shipping .......................................................................................... 321 Non-US returns ............................................................................................... 321 Paper ..................................................................................................
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1 ENWW Product basics ● Product comparison ● Product features ● Product walkaround 1
Product comparison HP Color LaserJet CM4730 MFP The HP Color LaserJet CM4730 MFP is the base model, and comes standard with the following items: ● 100-sheet multipurpose input tray (tray 1) ● Three 500-sheet input trays ● Automatic document feeder (ADF) that holds up to 50 pages ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● 256 megabytes (MB) of random access memory (RAM) ● Duplexer ● Hard drive HP Color LaserJet CM4730f MFP 2 Chapter 1 Product basics ENW
The HP Color LaserJet CM4730f MFP has the same features as the base model and includes an analog fax accessory.
The HP Color LaserJet CM4730fm MFP has the same features as the base model and includes the following items: 4 ● Analog fax accessory ● Output accessory bridge ● 3-bin mailbox accessory Chapter 1 Product basics ENWW
Product features Functions ● Two-sided copying (duplexing) ● Color digital sending ● Color access control ● Network printing Speed and throughput ● 31 pages per minute (ppm) when copying and printing on letter-size paper; 30 ppm when copying and printing on A4-size paper ● 25% to 400% scalability when using the scanner glass ● 25% to 200% scalability when using the ADF ● Less than 10 seconds to print the first page ● Transmit Once, Raster Image Processing (RIP) ONCE technology ● Recommend
Languages and fonts ● HP Printer Command Language (PCL) 6 ● HP PCL 5 ● Printer Management Language ● XHTML ● 80 scalable TrueType typefaces ● HP PostScript® 3 emulation (PS) Copying and sending ● Modes for text, graphics, and mixed text and graphics formats ● Job-interrupt feature (at copy boundaries) ● Multiple pages per sheet ● Operator attendance animations (for example, jam recovery) ● Scan and send to e-mail ● Local address book for e-mail and fax ● LDAP addressing ● Send to f
● ● Duplex printing and copying: Provides two-sided printing and copying (printing on both sides of the paper). ● ADF duplex scanning: The ADF has an automatic duplexer for scanning two-sided documents. Output ● Standard output bin: The standard output bin is located on the left side of the MFP. This bin can hold up to 500 sheets of paper. ● ADF output bin: The ADF output bin is underneath the ADF input tray.
8 ● Group PIN authentication (Group 1 and Group 2) ● User PIN authentication Chapter 1 Product basics ENWW
Product walkaround Front view ENWW 1 ADF top cover 2 Automatic document feeder (ADF) input tray for copy/scan/fax originals 3 Control-panel status lights 4 Control-panel display with touch-screen functionality 5 Control-panel keypad 6 Right-side covers (provides access to the print cartridges and other consumables) 7 Tray 2, 3, and 4 8 Paper-level indicators 9 On/Off switch 10 Output bin 11 Scanner lock Product walkaround 9
Back view 10 1 Output bin 2 Interface ports 3 On/off switch 4 Power connection Chapter 1 Product basics ENWW
Interface ports The MFP has five ports for connecting to a computer or a network. The ports are at the left, rear corner of the MFP. 1 Foreign interface harness (FIH) 2 USB 2.
serial number Figure 1-1 Sample model and serial number label 12 Model name Model number HP Color LaserJet CM4730 MFP CB480A HP Color LaserJet CM4730f MFP CB481A HP Color LaserJet CM4730fsk MFP CB482A HP Color LaserJet CM4730fm MFP CB483A Chapter 1 Product basics ENWW
2 ENWW Control panel ● Use the control panel ● Navigate the Administration menu ● Information menu ● Default Job Options menu ● Time/Scheduling menu ● Management menu ● Initial Setup menu ● Device Behavior menu ● Print Quality menu ● Troubleshooting menu ● Resets menu ● Service menu 13
Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights. 14 1 Attention light The Attention light indicates that the device has a condition that requires intervention.
Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE Depending on how the device has been configured, the features that appear on the home screen can vary.
Buttons on the touchscreen The status line on the touchscreen provides information about the status of the device. Various buttons can appear in this area. The following table describes each button. Home button. Touch the home button to go to the Home screen from any other screen. Start button. Touch the Start button to begin the action for the feature that you are using. NOTE The name of this button changes for each feature. For example, in the Copy feature, the button is named Start Copy. Stop button.
Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature. The Administration menu has several sub-menus, which are listed on the left side of the screen. Touch the name of a menu to expand the structure. A plus sign (+) next to a menu name means that it contains sub-menus. Continue opening the structure until you reach the option that you want to configure.
Information menu Administration > Information Use this menu to print information pages and reports that are stored internally on the device. Table 2-1 Information menu Menu item Sub-menu item Configuration/Status Pages Fax Reports Values Description Administration Menu Map Print Shows the basic structure of the Administration menu and current administration settings. Configuration/status Pages Print A set of configuration pages that show the current device settings.
Table 2-1 Information menu (continued) Menu item Sub-menu item Sample Pages/Fonts ENWW Sub-menu item Values Description Demonstration Page Print A demonstration page that displays the highest print quality possible for this MFP. RGB Samples Print Printout of color samples for different RGB values. The samples act as a guide for color matching. CMYK Samples Print Printout of color samples for different CMYK values. The samples act as a guide for color matching.
Default Job Options menu Administration > Default Job Options Use this menu to define the default job options for each function. These are used if the user does not specify other options when creating the job.
Image adjustment Administration > Default Job Options > Image Adjustment Table 2-3 Image Adjustment menu Menu item Values Description Darkness Select a value. Select the level of density (darkness) for the output. Background Cleanup Adjust the value within the range. Increase the Background Removal setting to remove faint images from the background or to remove a light background color. Sharpness Adjust the value within the range. Adjust the Sharpness setting to clarify or soften the image.
Default Copy Options Administration > Default Job Options > Default Copy Options Table 2-4 Default Copy Options menu Menu item Sub-menu item Values Description Number of Copies Type the number of copies. The factory default setting is 1. Set the default number of copies for a copy job. Number of Sides 1 Set the default number of sides for copies. 2 Color/Black Color (default) Choose whether the default copy mode is color or black.
Default Fax Options Administration > Default Job Options > Default Fax Options Table 2-5 Fax Send menu Menu item Sub-menu item Resolution Values Description Standard (100x200dpi) (default) Set the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Default E-mail Options Administration > Default Job Options > Default E-mail Options Menu item Values Description Document File Type PDF (default) Select the file format for the e-mail. JPEG TIFF M-TIFF Output Quality High (large file) Selecting higher quality for output increases the size of the output file. Medium (default) Low (small file) Resolution 300 DPI Select the resolution. Use a lower setting to create smaller files.
Default Send to Folder Options Administration > Default Job Options > Default Send To Folder Options Menu item Values Description Color/Black Color scan Specify whether the file will be in black or in color. Black/white scan (default) Document File Type PDF (default) Select the file format for the file. M-TIFF TIFF JPEG TIFF version TIFF 6.0 (default) Specify the TIFF version to use when saving scanned files. TIFF (post 6.
Default Print Options Administration > Default Job Options > Default Print Options Table 2-7 Default Print Options menu Menu item Values Description Copies Per Job Type a value. Set the default number of copies for print jobs. Default Paper Size (List of supported sizes) Select a paper size. Millimeters Configure the default paper size that is used when the user selects Custom as the paper size for a print job.
Time/Scheduling menu Administration > Time/Scheduling Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode. NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default.
Table 2-8 Time/Scheduling menu (continued) Menu item Sub-menu item Sub-menu item Values Description Store all received faxes If you have concerns about the security of private faxes, use this feature to store faxes rather than having them automatically print by creating a printing schedule.
Management menu Administration > Management Use this menu to set up global device-management options. NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-9 Management menu Menu item Sub-menu item Values Description Stored Job Management Quick Copy Job Storage Limit Select the maximum number of jobs to store Use this menu to view and manage any jobs that are stored on the device.
Table 2-9 Management menu (continued) Menu item Sub-menu item Values Description Mostly black pages Choose Auto to reset the MFP to the factory default setting. Choose Mostly color pages if nearly all of your print jobs are color with high page coverage. Choose Mostly black pages if you print mostly monochrome jobs or a combination of color and monochrome jobs.
Initial Setup menu Administration > Initial Setup The Initial Setup menu contains the sub-menus shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Networking and I/O Administration > Initial Setup > Networking and I/O Table 2-10 Networking and I/O Menu item Sub-menu item I/O Timeout Parallel Input NOTE This item appears only if an EIO accessory is installed.
Table 2-11 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description Bootp: Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server. DHCP: Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew menus are available to set DHCP lease options. Auto IP: Use automatic link-local IPv4 addressing. An address in the form 169.254.x.
Table 2-11 Jetdirect menus (continued) Menu item Sub-menu item IPV6 Settings Sub-menu item Values and Description Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server. Secondary DNS Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server. Enable Use this item to enable or disable IPv6 operation on the print server. Off (default): IPv6 is disabled. On: IPv6 is enabled.
Table 2-11 Jetdirect menus (continued) Menu item Sub-menu item IPX/SPX Enable Sub-menu item Values and Description Off: Disable the IPX/SPX protocol. On (default): Enable the IPX/SPX protocol. Frame Type Selects the frame-type setting for your network. Auto: Automatically sets and limits the frame type to the first one detected. EN_8023, EN_II, EN_8022, and EN_SNAP: Frametype selections for Ethernet networks. AppleTalk Enable Off: Disable the AppleTalk protocol.
Table 2-11 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item LAN HW Test Values and Description CAUTION Running this embedded test will erase your TCP/IP configuration. This test performs an internal loopback test. An internal loopback test will send and receive packets only on the internal network hardware. There are no external transmissions on your network. Select Yes to choose this test, or No to not choose it.
Table 2-11 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Ping Test 36 Chapter 2 Control panel Values and Description This test is used to check network communications. This test sends link-level packets to a remote network host, then waits for an appropriate response. To run a ping test, set the following items: Dest Type Specify whether the target device is an IPv4 or IPv6 node. Dest IP4 IPV4: Type the IPv4 address. Dest IP6 IPV6: Type the IPv6 address.
Table 2-11 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Ping Results Link Speed Values and Description Use this item to view the ping test status and results using the control panel display. You can select the following items: Packets Sent Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed.
Table 2-11 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description 100TX Auto: Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000TX Full: 1000 Mbps, full-duplex operation. Print Protocols 38 Chapter 2 Control panel Use this item to print a page that lists the configuration of the following protocols: IPX/SPX, Novell NetWare, AppleTalk, DLC/LLC.
Fax Setup Administration > Initial Setup > Fax Setup Table 2-12 Fax Setup menu Menu item Sub-menu item Required Settings Country/Region Sub-menu item Values Description (Countries/regions listed) Configure the settings that are legally required for outgoing faxes. Disabled Use this feature to enable or disable PC Fax Send. PC Fax Send enables users to send faxes through the device from their computers if they have the Send Fax driver installed.
Table 2-12 Fax Setup menu (continued) Menu item Sub-menu item Fax Send Settings Fax Dial Volume Sub-menu item Values Description Off Use this feature to set the volume of the tones that you hear while the device dials the fax number. Low (default) High Error Correction Mode Enabled (default) Disabled JBIG Compression Enabled (default) Disabled When Error Correction Mode is enabled and an error occurs during fax transmission, the device sends or receives the error portion again.
Table 2-12 Fax Setup menu (continued) Menu item Sub-menu item Sub-menu item Values Description Redial Interval The range is between 1 and 5 minutes. The factory default is 5 minutes. Use this feature to specify the number of minutes between dialing attempts if the recipient number is busy or not answering. Detect Dial Tone Enabled Use this feature to specify whether the device should check for a dial tone before sending a fax.
E-mail Setup Administration > Initial Setup > E-mail Setup Use this menu to enable the e-mail feature and to configure basic e-mail settings. NOTE To configure advanced e-mail settings, use the embedded Web server. For more information, see Embedded Web server. Table 2-13 E-mail Setup menu Menu item Values Description Address Validation On (default) This option enables the device to check e-mail syntax when you type an e-mail address. Valid e-mail addresses require the "@" sign and a ".".
Device Behavior menu Administration > Device Behavior Table 2-15 Device Behavior menu Menu item Sub-menu item Sub-menu item Values Description Language Select the language from the list. Select a different language for control-panel messages. When you select a new language, the keyboard layout might also change. Key Press Sound On (default) Use this feature to specify whether you hear a sound when you touch the screen or press buttons on the control panel.
Table 2-15 Device Behavior menu (continued) Menu item Sub-menu item Tray Behavior Use Requested Tray Sub-menu item Values Description Exclusively (default) Control how the device handles jobs that have specified a specific input tray. First Manually Feed Prompt Always (default) Unless Loaded PS Defer Media Enabled (default) Specify how a prompt should appear when the type or size for a job does not match the specified tray and the device pulls from the multipurpose tray instead.
Table 2-15 Device Behavior menu (continued) Menu item Sub-menu item General Copy Behavior Scan Ahead Sub-menu item Values Description Enabled (default) Turn on no-wait scanning. With Scan Ahead enabled, the pages in the original document are scanned to disk and held until the device becomes available. Disabled Auto Print Interrupt Enabled Disabled (default) When this feature is enabled, copy jobs can interrupt print jobs that are set to print multiple copies.
Table 2-15 Device Behavior menu (continued) Menu item Sub-menu item General Printing Behavior Override A4/Letter Sub-menu item Values Description No When this feature is enabled, the job prints on letter-size paper when an A4 job is sent but no A4-size paper is loaded in the device (or prints on A4 paper when a letter-size job is sent but no letter-size paper is loaded). This option also overrides A3 with ledger-size paper and ledger with A3-size paper.
Table 2-15 Device Behavior menu (continued) Menu item Sub-menu item Sub-menu item Values Description PCL Form Length Type a value between 5 and 128 lines. The factory default is 60 lines. PCL is a set of printer commands that Hewlett-Packard developed to provide access to printer features. Orientation Portrait (default) Landscape Select the orientation that is most often used for print jobs. Select Portrait if the short edge is at the top or Landscape if the long edge is at the top.
Print Quality menu Administration > Print Quality Table 2-16 Print Quality menu Menu item Sub-menu item Values Description Adjust Color Highlights Cyan Density. Magenta Density. Yellow Density. Black Density Adjust the darkness or lightness of highlights on a printed page. Lower values represent lighter highlights on a printed page, and higher values represent darker highlights on a printed page. +5 to –5. Default is 0. Midtones Cyan Density. Magenta Density. Yellow Density.
Table 2-16 Print Quality menu (continued) Menu item Sub-menu item Optimize CACO3 Values Description In countries/regions where paper is expensive, this compound is added to paper to make it less expensive to produce. This compound makes the paper dusty, which affects print quality.
Troubleshooting menu Administration > Troubleshooting NOTE Many of the menu items under the Troubleshooting menu are for advanced troubleshooting purposes. Table 2-17 Troubleshooting menu Menu item Sub-menu item Sub-menu item Values Description Event Log Print This shows the event codes and their corresponding engine cycles on the controlpanel display. Calibrate Scanner Calibrate Use this feature to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans.
Table 2-17 Troubleshooting menu (continued) Menu item Sub-menu item Sub-menu item Values Disable Cartridge Check Paper Path Test Description Use this item to enter a mode where a cartridge (or color pair of cartridge and drum) can be removed to determine which particular color is the source of a problem. In this mode, all consumable-related errors are ignored. Test Page Print Generate a test page for testing the paperhandling features.
Table 2-17 Troubleshooting menu (continued) Menu item Sub-menu item Sub-menu item Values Description Finishing Paper Path Test Staples Finishing Options Choose from a list of available options. Test the paper-handling features on the finisher. Select the option that you want to test. Media Size Letter Select the paper size for the test. Legal A4 Executive (JIS) 8.5 x 13 Media Type Select from a list of types. Select the paper type for the test.
Table 2-17 Troubleshooting menu (continued) Menu item Sub-menu item Sub-menu item Values Component Test Exercise individual parts independently to isolate noise, leaking, or other issues. To start the test, select one of the components. The test runs the number of times specified in the Repeat option. You might be prompted to remove parts from the device during the test. Press the Stop button to abort the test.
Resets menu Administration > Resets Table 2-18 Resets menu Menu item Values Description Clear Local Address Book Clear Use this feature to clear all addresses from the address books that are stored on the device. Clear Fax Activity Log Yes Use this feature to clear all events from the Fax Activity Log. No (default) Restore Factory Telecom Setting Restore Use this option to restore the following settings to their factory default settings: Transmit Signal Loss, V34, Maximum Baud Rate, Speaker Mode.
Service menu Administration > Service The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.
56 Chapter 2 Control panel ENWW
3 ENWW Software for Windows ● Supported Windows versions ● Install the printing-system software ● Supported printer drivers ● Remove software for Windows ● Select the correct printer driver ● Priority for print settings ● Open the printer drivers 57
Supported Windows versions Software Windows 2000R/XPR/Server 2003R/VistaTM Windows Installer x PCL 5 driver software1 x PCL 6 driver software (black only) x PCL 6 driver software x PostScript emulation x HP Easy Printer Care1 x HP Web Jetadmin1 x Universal Print Driver x 1 Available only on the World Wide Web.
Install the printing-system software The MFP comes with a CD that contains printer driver and installation software for Windows and Macintosh operating systems. Install the printing system software to take full advantage of the MFP features. If you do not have access to a CD-ROM drive, download the printing-system software from the Internet at http://www.hp.com/support/ljcm4730mfp.
The installer does not support MFP installation or MFP object creation on Novell servers. To install your MFP and create objects on a Novell server, use an HP utility (such as HP Web Jetadmin) or a Novell utility (such as NWAdmin). You must have administrator privileges to install software in Windows 2000, Windows Server 2003, Windows XP, or Windows Vista. 1. Before installation, print a configuration page (see Information pages). On the last page, locate the MFP IP address.
If installation fails, reinstall the software. If this fails, check the installation notes and readme files on the MFP CD or the flyer that came in the MFP box, or go to http://www.hp.com/support/ ljcm4730mfp.
Supported printer drivers Operating system PCL 5 PCL 6 PS level 3 emulation Windows Mac OS X V10.2 and later Linux1 For Linux, download the postscript level 3 emulation driver from www.hp.com/go/linuxprinting. The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.
Remove software for Windows ENWW 1. Click the Windows Start menu, and then click Settings and Control Panel. 2. Double-click Add or Remove Programs. 3. Click the software you want to remove. 4. Click Remove. 5. Follow any on-screen instructions to complete the uninstallation.
Select the correct printer driver Printer drivers provide access to the device features and allow the computer to communicate with the MFP by using a printer language. ● HP PCL 5 driver. Recommended for general office Windows monochrome and color printing. Backward compatible with previous PCL versions or older LaserJet printers. Best choice for thirdparty/custom solutions (forms, fonts, SAP programs) or mixed environments (UNIX, Linux, mainframe). ● HP PCL 6 driver.
Automatic Configuration If you have modified the device configuration since installation, the driver can be automatically updated with the new configuration. In the Properties dialog box (see Open the printer drivers), on the Device Settings tab, select the Update Now option from the drop-down box to update the driver.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE The names of commands and dialog boxes might vary depending on your software program. 66 ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Open the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the device for all print jobs configuration settings Windows 2000, XP, Server 2003, and Vista 1. On the File menu in the software program, click Print. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common.
68 Chapter 3 Software for Windows ENWW
4 ENWW Software for Macintosh ● Software for Macintosh computers ● Remove software from Macintosh operating systems 69
Software for Macintosh computers The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers. For network connections, use the embedded Web server (EWS) to configure the device. See Embedded Web server.
Remove software from Macintosh operating systems To remove the software from a Macintosh computer, drag the PPD files to the trash can.
72 Chapter 4 Software for Macintosh ENWW
5 ENWW Software for other operating systems ● HP Web Jetadmin ● UNIX 73
HP Web Jetadmin Use HP Web Jetadmin to manage HP Jetdirect-connected printers within your intranet. HP Web Jetadmin is a browser-based management tool that can be installed on the following systems: ● Fedora Core and SuSE Linux ● Windows 2000 Professional, Server, and Advanced Server ● Windows Server 2003 ● Windows XP Professional When installed on a host server, any client can access HP Web Jetadmin through a supported Web browser, such as Microsoft Internet Explorer 5.5 and 6.
UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Solaris networks. It is available for download from HP Customer Care Online at http://www.hp.com/support/ net_printing. NOTE Sample model scripts for UNIX (HP-UX, Sun Solaris) are available at http://www.hp.com/ go/unixmodelscripts. Sample model scripts for Linux networks are available at http://linuxprinting.org.
76 Chapter 5 Software for other operating systems ENWW
6 ENWW Connectivity ● Parallel connection ● USB connection ● Auxiliary connection ● Network configuration ● Network utilities 77
Parallel connection Establish a parallel connection by connecting the MFP to the computer with a bidirectional parallel cable (IEEE-1284C compliant) that has a c-connector. The cable can be a maximum of 10 meters (30 feet) long. Figure 6-1 Parallel port connection 1 C-connector 2 Parallel port NOTE To use the enhanced capabilities of the bidirectional parallel interface, ensure that the most recent printer driver is installed.
USB connection This MFP supports USB 2.0 device and host USB connections. The USB ports are located on the back of the MFP. You must use an A-to-B type USB cable that is no longer than 2 meters (6.
Auxiliary connection This MFP supports an auxiliary connection for paper handling input devices. The port is located on the back of the MFP. NOTE This connector cannot be used by the 3-bin mailbox or stapler/stacker accessories.
Network configuration You might need to configure certain network parameters on the device.
6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch IP Address. 12. Touch the IP Address text box. 13. Use the touchscreen keypad to type the IP address. 14. Touch OK. 15. Touch Save. Set the subnet mask 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual.
5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch Default Gateway. 12. Touch the Default Gateway text box. 13. Use the touchscreen keyboard to type the default gateway. 14. Touch OK. 15. Touch Save. Configure TCP/IPv6 parameters For information about configuring the device for a TCP/IPv6 network, see the HP Jetdirect Print Server Administrator's Guide.
7. Touch Off. 8. Touch Save. Disable AppleTalk 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch AppleTalk. 6. Touch Enable. 7. Touch Off. 8. Touch Save. Disable DLC/LLC 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch DLC/LLC. 6. Touch Enable. 7. Touch Off. 8. Touch Save.
Network utilities The device is equipped with several utilities that make it easy to monitor and manage the device on a network. HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be installed only on the network administrator’s computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.
HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks: ● Discovering printers on the network and checking the status of each device ● Setting and viewing device and supplies alerts for multiple printers at the same time ● Shopping online for supplies ● Using HP online troubleshooting and maintenance tools You can use the HP Easy Printer Care software when the device is directly connected to your computer or a network running Windows.
7 ENWW Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Custom paper sizes ● Special paper or print media guidelines ● Load paper and print media ● Configure trays ● Select the output bin 87
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laserjets or multiuse. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes This product supports a number of paper sizes, and it adapts to various media. NOTE To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 7-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) A4 210 x 297 mm (8.27 x 11.69 in.) Executive 184 x 267 mm (7.24 x 10.51 in.) Executive (JIS) 216 x 330 mm (8.5 x 13 in.
Table 7-2 Supported envelopes and postcards (continued) 90 Size Dimensions Post Card 100 x 148 mm (3.94 x 5.83 in.) Double Post Card 148 x 200 mm (5.83 x 7.87 in.) Postcard (US) 88.9 x 139.7 mm (3.5 x 5.5 in.) Postcard (European) 105 x 148 mm (4.13 x 5.83 in.
Custom paper sizes This product supports a variety of custom paper sizes. Supported custom sizes are sizes that are within the minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table. When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom sizes.
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results. CAUTION HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat.
Load paper and print media You can load different media in the trays and then request media by type or size by using the control panel. Load tray 1 CAUTION To avoid jams, never add or remove media from tray 1 during printing. 1. Open tray 1. 2. Set the side guides to the desired width. 3. Load media in the tray with the side to be printed on face down and the top of the media or nonpostage end facing you. 4.
Address type Left margin Top margin Return 15 mm (0.6 inches) 15 mm (0.6 inches) Destination 102 mm (4 inches) 51 mm (2 inches) For envelopes of other sizes, adjust the margin settings appropriately. Load trays 2, 3, or 4 Trays 2, 3, and 4 each hold up to 500 sheets of standard paper or a 50.8 mm (2-inch) stack of labels. Tray 2 stacks above the other 500-sheet trays.
ENWW 2. Adjust the rear media-length guide by squeezing the guide adjustment latch and sliding the back of the tray to the length of the media you are using. 3. Slide the media-width guides open to the size for the media you are using.
4. Load media into the tray face up. NOTE For best performance, fill the tray completely without splitting the ream of paper. Splitting the ream can cause a multifeed problem. The capacity of the paper tray can vary. For example, if you are using 75 g/m2 (20 lb) paper, the tray holds a full ream of 500 sheets. If the media is heavier, the tray will not hold a full ream. Do not overfill the tray. NOTE If the tray is not adjusted correctly, an error message might appear or the media might jam. 5.
CAUTION Do not print cardstock, envelopes, heavy or extra heavy paper, or unsupported sizes of media from the 500-sheet trays. Print on these types of media only from tray 1. Do not overfill the input tray or open it while it is in use. Doing so can cause paper jams. Load custom-size media into tray 2 To use custom media, change the size setting on the control panel to Custom and set the unit of measure, X dimension, and Y dimension. See Configure a tray to match print job settings for more information.
Configure trays The MFP automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print-job’s settings The following message appears on the control panel:Tray [type] [size] To change size or type, touch “Modify”. To accept, touch “OK”..
Configure a tray by using the Supplies Status menu You can also configure the trays for type and size without a prompt from the MFP. 1. Scroll to and touch Supplies Status. 2. Touch the desired tray. 3. Touch Modify. 4. Select the size and type. If you select a custom type, use the numeric keypad to set the X dimension and the Y dimension, and then touch OK. 5. Touch OK. 6. Touch OK again.
Transparency ● The printer does not stop any pages for sensing but distinguishes between transparencies (Transparency mode) and paper (Normal mode). ● This is the fastest mode and is useful for high-volume printing in Normal mode. Tray 2–4 sensing Expanded sensing ● The printer stops the first five pages fed from each paper tray to sense the type and averages the five results.
Select the output bin Standard output bins The MFP has an ADF output bin and the standard output bin for printed pages. 1 Standard output bin 2 ADF output bin (for copy originals) When you scan or copy documents by using the ADF, the originals are automatically delivered to the ADF output bin. Copies made from the scanner glass are delivered to the standard output bin or the output bin(s) on the stapler/stacker or the 3-bin mailbox.
1 3–bin mailbox output bins 2 ADF output bin (for copy originals) The top two bins each hold up to 100 sheets of paper. A sensor stops the MFP when a bin is full. MFP operation continues when you empty or reduce the amount of media in the bin. The lower bin holds up to 500 sheets of paper. Select an output location If possible, select an output location (bin) through your program or driver. Where and how you make selections depends on your program or driver.
4. Select the Device Settings tab. 5. Use either of the following methods to select the stapler/stacker. ● Scroll down to Automatic Configuration, select Update Now, and click Apply. ● Scroll down to Accessory Output Bin, select HP 500 sheet stapler/stacker or HP 700 Sheet 3-bin Mailbox, and click Apply. Configure the printer driver to recognize the 3-bin mailbox in Macintosh 1. Open the Printer Center utility. 2. Select HP Color LaserJet CM4730. 3.
Select the operating mode in the printer driver (Mac OS X) 1. In the Apple menu, click System Preferences. 2. In the System Preferences box, click Print and Fax. 3. Click Set Up Printers. A Printer List displays. 4. Select the HP product, and then click Show Info on the Printers menu. 5. Select the Installable Options panel. 6. In the Accessory Output Bins list, select HP 3-Bin Mailbox. 7. In the Mailbox Mode list, select the appropriate operational mode, and then click Apply Changes.
8 ENWW Use product features ● Economy settings ● Job storage features 105
Economy settings Sleep and wake Set the sleep delay Use the sleep-delay feature to set the period of time that the MFP must be idle before it enters the sleep mode. The default setting is 45 minutes. 1. Scroll to and touch Administration. 2. Touch Time/Scheduling. 3. Touch Sleep Delay. 4. Touch the sleep-delay setting that you want. Set the wake time Use the wake time feature to wake the MFP at a set time each day. 1. Scroll to and touch Administration. 2. Touch Time/Scheduling. 3.
Job storage features The following job-storage features are available for print jobs: ● Proof and hold jobs: This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies. ● Personal jobs: When you send a private job to the device, the job does not print until you provide the required personal identification number (PIN) at the control panel.
Use the proof and hold feature The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies. To permanently store the job and prevent the device from deleting it when space is needed for something else, select the Stored Job option in the driver. Create a proof and hold job CAUTION If the device needs additional space to store newer proof and hold jobs, the device deletes other stored proof and hold jobs, starting with the oldest job.
Use the personal job feature Use the personal printing feature to specify that a job is not printed until you release it. First, set a 4digit PIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. After you have sent the print job to the device, you must use the PIN to print the job.
Use the QuickCopy feature The QuickCopy feature prints the requested number of copies of a job and stores a copy on the device hard disk. Additional copies of the job can be printed later. This feature can be turned off in the printer driver. The default number of different QuickCopy jobs that can be stored on the device is 32. At the control panel, you can set a different default number. See Navigate the Administration menu.
Use the stored job feature You can save a print job to the device hard disk without printing it. You can then print the job at any time at the device control panel. For example, you might want to download a personnel form, calendar, time sheet, or accounting form that other users can print when they need it. You also can create a stored copy job at the device control panel that can be printed at a later time. Create a stored copy job 1.
If the file has job feature. (lock symbol) next to it, the job is a private job and requires a PIN. See Use the personal Delete a stored job Jobs stored on the device hard disk can be deleted at the control panel. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the stored job. 4. Scroll to and touch the stored job that you want to delete. 5. Touch Delete. 6. Touch Yes. If the file has feature.
9 ENWW Print tasks ● Media type and tray loading ● Windows printer-driver features ● Macintosh printer-driver features ● Staple documents ● Cancel a print job 113
Media type and tray loading Minimum media dimensions are 76 x 127 mm (3 x 5 inches). Maximum media dimensions are 216 x 356 mm (8.5 x 14 inches). Table 9-1 Tray 1 media information Media type Media specifications Media quantity Driver settings Paper orientation Paper and cardstock, standard sizes Range: Maximum stack height: 10 mm (0.6 inch) Plain or unspecified N/A 60 g/m2 (16 lb) bond to 220 g/m2 (60 lb) bond Equivalent to 100 sheets of 75 g/m2 (20 lb) bond.
Table 9-2 Tray 2, tray 3, and tray 4 media information (continued) Media type Media specifications Media quantity Driver settings Paper orientation Heavy 0.13 mm (0.005 in.) thick Maximum stack height: 56 mm (2.2 in.) Light glossy, glossy, or heavy glossy Side to be printed on facing up Glossy Range: Maximum stack height: 56 mm (2.2 in.
Windows printer-driver features Create and use printing shortcuts in Windows Use printing shortcuts to save the current driver settings for reuse. Shortcuts are available on most printer-driver tabs. You can save up to 25 printing shortcuts. Create a printing shortcut 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Select the print settings that you want to use. Click Save As. 4.
3. Click the Paper/Quality tab. 4. In the Special pages list box, click Print pages on different paper. 5. Click Settings. 6. Select the settings that you want to use to print specific pages on different paper. Click Add. 7. Click OK to return to the Paper/Quality tab. 8. Click OK. NOTE The paper size must be the same for all pages of the print job. Print a blank first page 1. On the File menu in the software program, click Print. 2.
Reduce or enlarge a document 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Effects tab, next to % of Actual Size, type the percentage by which you want to reduce or enlarge your document. You can also use the scroll bar to adjust the percentage. 4. Click OK. Print a document onto a different paper size 1. On the File menu in the software program, click Print. 2.
Print on both sides of the page (duplex printing) Automatic two-sided (duplex) printing Specify two-sided printing options in your software program or in the printer driver. If you cannot see this option, use the following information to make the duplex printing options available. ● Verify that the printer driver is configured to show the two-sided printing options: automatic and manual. To change or verify the configuration, click the Start button, choose Settings, and click Printers and Faxes.
Enable or disable automatic two-sided printing from the control panel If you cannot adjust two-sided printing settings in your software program or printer driver, adjust them on the control panel. The factory default setting is 1-sided. CAUTION Do not use two-sided printing when printing on labels. Serious damage can result. NOTE Changing settings for two-sided printing on the MFP control panel affects all print jobs.
Enable or disable automatic two-sided printing in the Windows printer driver 1. Insert enough paper into one of the trays to accommodate the print job. CAUTION Do not load media that is heavier than 105 g/m2 (28 lb bond). This can jam the MFP. 2. Open the printer driver. 3. On the Finishing tab, click Print on Both Sides. 4. Click OK. Layout options for printing on both sides The following are the four duplex orientation options. To select option 1 or 4, select Flip Pages Up in the printer driver.
NOTE The default binding setting is to bind on the long edge when the page is set up for portrait orientation. To change to long-edge binding, click the Flip Pages Up check box. Printing booklets Some versions of the printer driver offer booklet-printing settings. Select binding on the left or right side on letter, legal, or A4 paper size. Windows 2000 and XP support booklet printing for all paper sizes.
1 3 2 4 1. Long-edge landscape Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. 2. Short-edge landscape Every printed image is oriented right-side-up. Facing pages are read from top to bottom. 3. Long-edge portrait This is the default setting, and the most common layout used. Every printed image is oriented right-side-up. Facing pages are read from top to bottom. 4. Short-edge portrait Every other printed image is oriented upside-down.
3. Click the Device Settings tab. 4. On the Output tab, click the drop-down list under Staple, and click One-edge. Configure the printer driver to recognize the optional stapler stacker 1. Open the Printers folder. 2. Select HP Color LaserJet CM4730 MFP. 3. On the File menu, click Properties. 4. Select the Device Settings tab. 5. Use either of the following methods to select the stapler/stacker: Scroll to Automatic Configuration, select Update Now, and then click Apply.
Use the Services tab If the product is connected to a network, use the Services tab to obtain product and supply-status information. Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies. For more information, see Embedded Web server.
Macintosh printer-driver features Create and use printing shortcuts in Macintosh Use printing shortcuts to save the current printer driver settings for reuse. Create a printing shortcut 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Select the print settings. 4. In the Printing Shortcuts box, click Save As..., and type a name for the shortcut. 5. Click OK. Use printing shortcuts 1.
Use watermarks A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. Select Overlay to print a message that is not transparent. 4. Next to Pages, select whether to print the watermark on all pages or on the first page only. 5.
To use two-sided printing: ● Verify that the printer driver is configured to show the two-sided printing options: automatic and manual. ● After the two-sided printing option appears, select the appropriate settings in the printer-driver software, including the page and binding orientation.
Enable or disable automatic two-sided printing from the control panel If you cannot adjust two-sided printing settings in your software program or printer driver, adjust them on the control panel. The factory default setting is 1-sided. CAUTION Do not use two-sided printing when printing on labels. Serious damage can result. NOTE Changing settings for two-sided printing on the MFP control panel affects all print jobs.
Enable or disable automatic two-sided printing in the Macintosh printer driver Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. ● For all other trays, load the letterhead paper face-down with the top edge at the back of the tray. 2.
Options for binding two-sided printing jobs Before printing a two-sided document, use the printer driver to select the binding. Long-edge or book binding is the conventional layout used in book binding. Short-edge or tablet binding is the typical calendar binding. NOTE The default binding setting is to bind on the long edge when the page is set up for portrait orientation. To change to long-edge binding, click the Flip Pages Up check box. Manual duplex printing Print on both sides manually 1.
4. Select the Installable Options tab. 5. Scroll to Accessory Output Bins and select HP 500 sheet stapler/stacker or HP 700 sheet 3bin Mailbox. 6. Click Apply Changes. Set the color options Use the Color Options pop-up menu to control how colors are interpreted and printed from software programs. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Open the Color Options pop-up menu. 4.
Staple documents The optional stapler/stacker has the following specifications: ● It can staple jobs of up to 30 sheets of 75 g/m2 (20 lb) paper. ● It can staple letter-size, A4-size, legal-size paper, Executive (JIS), and 8.5 x 13. ● It can stack up to 500 sheets of paper. ● Paper weight can range from 60 to 120 g/m2 (16 to 32 lb). ● If the job consists of only one sheet or more than 30 sheets, the MFP will print the job to the bin, but will not staple the job. ● It supports paper only.
Set the stapler at the control panel for a single copy job NOTE The following procedure sets the stapling option for only the current copy job. 1. Scroll to and touch Copy. 2. Touch Staple/Collate. 3. Touch the staple option you want to use. Configure the device to stop or continue when the staple cartridge is empty You can specify whether the MFP stops printing when the staple cartridge is empty or if it continues printing but does not staple the jobs. 1. Scroll to and touch Administration. 2.
ENWW 2. Open the staple-cartridge cover. 3. Grasp the green staple-cartridge handle and pull the old staple cartridge out of the stapler unit. 4. Insert the new staple cartridge into the stapler unit and push down on the green handle until the unit snaps into place. 5. Close the staple-cartridge cover, and slide the stapler/stacker into the MFP.
Cancel a print job You can stop a print request by using the control panel or by using the software program. For instructions about how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the control panel 1. Press Stop on the control panel. 2. On the touchscreen, on the Device Has Been Paused screen, touch Cancel current job.
10 Using color The HP Color LaserJet CM4730 MFP series offers great color printing as soon as you set up the MFP. It provides a combination of automatic color features to generate excellent color results for the general office user, plus sophisticated tools for the professional who has experience printing in color. The HP Color LaserJet CM4730 MFP series provides carefully designed and tested color tables to provide a smooth, accurate color rendition of all printable colors.
HP ImageREt 3600 HP ImageREt 3600 print technology is a system of innovative technologies developed exclusively by HP to deliver superior print quality. The HP ImageREt system sets itself apart from the industry by integrating technology advancements and optimizing each element of the print system. Several categories of HP ImageREt have been developed for a variety of user needs.
Restrict color use The HP Color LaserJet CM4730 MFP Series includes a Restrict Color setting. A network administrator can use the setting to restrict user access to the color printing and copying features in order to conserve color toner. If you are unable to print in color, see your network administrator. Restrict color printing 1. Scroll to and touch Administration. 2. Touch Management. 3. Touch Restrict Color Use. 4. Touch Color printing access. 5. Select one of the following options: 6.
Paper selection For the best color and image quality, it is important to select the appropriate media type from the MFP menu or from the front panel.
Color options Color options enable optimal color output automatically for diverse types of documents. Color options use object tagging, which allows optimal color and halftone settings to be used for different objects (text, graphics, and photos) on a page. The printer driver determines which objects are used on a page and uses halftone and color settings that provide the best print quality for each object. Object tagging, combined with optimized default settings, produces great color out of the box.
sRGB Standard red-green-blue (sRGB) is a worldwide color standard originally developed by HP and Microsoft as a common color language for monitors, input devices (scanners, digital cameras), and output devices (MFPs, printers, plotters). It is the default color space used for HP products, Microsoft operating systems, the Web, and most office software sold today. sRGB is representative of the typical Windows computer monitor today and the convergence standard for high-definition television.
Print in four colors — CMYK Cyan, magenta, yellow, and black (CMYK) are the inks used by a printing press. The process is often called four-color printing. CMYK data files are typically used by and originate from graphic arts (printing and publishing) environments. The MFP will accept CMYK colors through the PS printer driver. The MFP color-rendering of CMYK is designed to provide rich, saturated colors for text and graphics.
CMYK ink set emulation (PostScript only) The MFP color rendering of CMYK can be made to emulate several standard offset press ink sets. In some situations, the CMYK color values in an image or document might not be suited to the MFP. For example, a document might be optimized for another printer. For best results, the CMYK values should be adapted to the HP Color LaserJet CM4730 MFP. Select the appropriate color input profile from the printer driver. ● Default CMYK+.
Color matching The process of matching MFP output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process. Several factors can influence your ability to match printed colors to those on your monitor.
Most process sample books will state which process standards were used to print the sample book. In most cases they will be SWOP, EURO, or DIC. To get optimal color matching to the process sample book, select the corresponding ink emulation from the MFP menu. If you cannot identify the process standard, use SWOP ink emulation. Printing color samples To use the color samples, select the color sample that is the closest match to the desired color.
Manage printer color options on Windows computers Setting color options to Automatic typically produces the best possible print quality for the most common printing requirements. However, for some documents, setting the color options manually can enhance the way the document appears. Examples of these documents include marketing brochures that contain many images or documents that are printed on a media type that is not listed in the printer driver.
● Select AdobeRGB for documents that use the AdobeRGB color space rather than sRGB. For example, some digital cameras capture images in AdobeRBG, and documents that are produced with Adobe PhotoShop use the AdobeRGB color space. When printing from a professional software program that uses AdobeRGB, it is important that you turn off the color management in the software program and allow the printer software to manage the color space.
Halftone options Halftone options affect the resolution and clarity of your color output. You can select halftone settings for text, graphics, and photographs independently. The two halftone options are Smooth and Detail. ● The Smooth option provides better results for large, solid-filled print areas. It also enhances photographs by smoothing out fine color gradations. Choose this option when uniform and smooth area fills are top priority.
Manage printer color options on Macintosh computers Setting the color options to Automatic typically produces the best possible print quality for the most common printing requirements. However, for some documents, setting the color options manually can enhance the way the document appears. Examples of these documents include marketing brochures that contain many images or documents that are printed on a media type that is not listed in the printer driver.
NOTE Some software programs convert text or graphics to raster images. In these cases, the Photographs settings also control text and graphics. Neutral Grays The Neutral Grays setting determines the method that the printer uses to create gray colors in text, graphics, and photographs. Two values are available for the Neutral Grays setting: ● Black Only generates neutral colors (grays and black) by using only black toner. This guarantees neutral colors that do not have a color cast.
increases the edge sharpness. Trapping reduces the effect of incorrect color alignment by slightly overlapping the edges of adjacent objects. The color REt option smooths the edges. NOTE If you notice white gaps between objects, or if you notice areas that have a slight shadow of cyan, magenta, or yellow at the edge, choose an edge-control setting that increases the trapping level. Four levels of edge control are available: ● Maximum is the most aggressive trapping setting.
11 Copy This device can function as a standalone, walk-up copier. It is not necessary to install the printing system software on the computer; you can adjust the copy settings at the control panel. You can also copy originals by using either the document feeder or the scanner glass.
Use the Copy screen From the Home screen, touch Copy to view the Copy screen. Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options.
Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings. 1. From the Home screen, scroll to and touch Administration. 2. Touch Default Job Options, and then touch Default Copy Options. 3. Several options are available. You can configure defaults for all options, or for only some options.
Basic copy instructions This section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m2 or 16 lb) or heavy media (more than 105 g/m2 or 28 lb). This includes media such as receipts, newspaper clippings, photographs, old documents, worn documents, and books. Place original documents face-down on the glass. Align the corner of the original with the upper-left corner of the glass.
Adjust the copy settings The device offers several features so you can optimize copied output. These features are all available on the Copy screen. The Copy screen consists of several pages. From the first page, touch More Options to go to the next page. Then touch the up or down arrow buttons to scroll to other pages. For details about how to use an option, touch the option, and then touch the help ( ) button in the upperright corner of the screen.
Copy two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one side, and need to be hand-collated. 1. Load the documents to be copied into the document feeder input tray with the first page facing up, and with the top of the page leading into the document feeder. 2. Touch Start Copy. The odd-numbered pages are copied and printed. 3.
4. Touch 2-sided original, 2-sided output. 5. Touch OK. 6. Touch Start Copy. Make one-sided copies from two-sided documents ENWW 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. 2. On the control panel, touch Copy. 3. Touch Sides. 4. Touch 2-sided original, 1-sided output. 5. Touch OK. 6. Touch Start Copy.
Copy mixed-size originals You can copy original documents that are printed on different sizes of paper as long as the sheets of paper have one common dimension. For example, you could combine letter and legal sizes, or you could combine A4 and A5 sizes. 1. Arrange the sheets in the original document so they all have the same width. 2. Place the sheets face-up into the document feeder, and adjust both paper guides against the document. 3. From the Home screen, touch Copy. 4. Touch Original Size.
Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3. To use the automatic collation, the original document size must fit into the memory. If it does not, the device makes only one copy and a message appears notifying you of the change.
Copy photos and books Copy a photo NOTE Photos should be copied from the flatbed scanner, not from the document feeder. 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo in the upper-left corner of the glass. 2. Gently close the lid. 3. Touch Start Copy. Copy a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the upper-left corner of the glass. 2. Gently close the lid. 3.
Combine copy jobs by using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the document feeder or the scanner glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy. 2. Scroll to and touch Job Build. 3. Touch Job Build On. 4. Touch OK. 5. If necessary, select the desired copy options. 6. Touch Start Copy. After each page is scanned, the control panel prompts you for more pages. 7.
Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel Current Job. NOTE If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder.
12 Scan and send to e-mail The MFP offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the device must be connected to a local area network (LAN). NOTE The e-mail icon is not shown on the control panel if e-mail is not configured.
Configure e-mail settings Before you can send a document to e-mail, you must configure the device. NOTE The instructions that follow are for configuring the device at the control panel. You can also perform these procedures by using the embedded Web server. For more information, see Embedded Web server. Supported protocols The HP LaserJet CM4730 MFP models support Simple Mail Transfer Protocol (SMTP) and Lightweight Directory Access Protocol (LDAP).
Test the SMTP settings 1. From the Home screen, touch Administration. 2. Touch Initial Setup. 3. Touch E-mail Setup, and then touch Test Send Gateways. If the configuration is correct, Gateways OK appears on the control-panel display. If the first test was successful, send an e-mail to yourself by using the digital-send feature. If you receive the e-mail, you have successfully configured the digital-sending feature.
Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. 1 Send E-mail button Touching this button scans the document and sends an e-mail file to the provided e-mail addresses. 2 Home button Touching this button opens the Home screen. 3 From: field Touch this field to open the keyboard, and then type your e-mail address. If the system administrator has configured the device to do so, this field might automatically insert a default address.
Perform basic e-mail functions The device e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate. With e-mail, documents are scanned into the device memory and sent to an e-mail address or multiple addresses as an e-mail attachment. Digital documents can be sent in several graphics formats, such as .TFF and .
Use the auto-complete function When you type characters into the To:, CC:, or From: fields on the Send E-mail screen, the autocomplete function is activated. As you type the required address or name by using the keyboard screen, the device automatically searches the address book list and completes the address or name by using the first match. You can then select that name by touching Enter, or continue typing the name until autocomplete finds the correct entry.
Use the address book You can send e-mail to a list of recipients by using the address book feature of the device. See your system administrator for information about configuring address lists. NOTE You can also use the embedded Web server (EWS) to create and manage the e-mail address book. The EWS e-mail address book can be used to add, edit, or delete single e-mail addresses or e-mail distribution lists. For more information, see Embedded Web server. Create a recipient list 1.
Add e-mail addresses to the local address book 1. Touch Local. 2. Touch 3. (Optional) Touch the Name field, and in the keyboard that appears type a name for the new entry. Touch OK. . The name is the alias for the e-mail address. If you do not type an alias name, the alias will be the e-mail address itself. 4. Touch the Address field, and in the keyboard that appears type the e-mail address for the new entry. Touch OK.
Change e-mail settings for the current job Use the More Options button to change the following e-mail settings for the current print job: ENWW Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this button to increase or decrease the print quality of the file being scanned. A higher quality setting produces a larger file size. Resolution Touch this button to change the scan resolution.
Scan to a folder If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows 2000, Windows XP, and Windows Server 2003. NOTE You might be required to supply a user name and password in order to use this option, or to send to certain folders. See your system administrator for more information. 1. Place the document face-down on the scanner glass or face-up in the ADF. 2.
Scan to a workflow destination NOTE This device feature is provided by the optional Digital Sending Software. If the system administrator has enabled the workflow functionality, you can scan a document and send it to a custom workflow destination. A workflow destination gives you the ability to send additional information, along with the scanned document, to a specified network or file transfer protocol (FTP) location. Prompts for specific information appear on the control-panel display.
176 Chapter 12 Scan and send to e-mail ENWW
13 Fax ENWW ● Analog fax ● Digital fax 177
Analog fax When the analog fax accessory is installed, the MFP can function as a standalone fax machine. The HP Color LaserJet CM4730f MFP, HP Color LaserJet CM4730fsk MFP, and HP Color LaserJet CM4730fm MFP models come with a fax accessory already installed. For the HP Color LaserJet CM4730 MFP (base model), you can order this accessory as an option. See Part numbers for information about ordering the analog fax accessory.
Configure and use the fax features Before you can use the fax features, you must configure them in the control-panel menus. For complete information about configuring and using the fax accessory, and for information about troubleshooting problems with the fax accessory, see the HP LaserJet Analog Fax Accessory 300 User Guide. This guide is provided with the fax accessory, and it is also available on the MFP software CD.
Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to http://www.hp.com/go/digitalsending. With digital faxing, the MFP does not need to be connected directly to a phone line. Instead, the MFP can send a fax in one of three ways: ● LAN fax sends faxes through a third-party fax provider.
14 Manage the MFP ENWW ● Information pages ● Embedded Web server ● HP Easy Printer Care software ● HP Web Jetadmin software ● HP Printer Utility for Macintosh ● Security features ● Set the real-time clock ● Configure alerts ● Upgrade the firmware ● Manage memory ● Manage supplies 181
Information pages Information pages provide details about the device and its current configuration. The following table provides the instructions for printing the information pages. Page description How to print the page from the MFP control panel Menu map 1. From the Home screen, touch Administration. Shows the control-panel menus and available settings. 2. Touch Information. 3. Touch Configuration/status Pages. 4. Touch Administration Menu Map. 5. Touch Print.
Page description How to print the page from the MFP control panel memory cards, or hard disks, that are installed in the device. 4. Touch File Directory. 5. Touch Print. 1. From the Home screen, touch Administration. Fax reports Five reports show fax activity, fax calls, 2. billing codes, blocked fax numbers, and 3. speed-dial numbers. NOTE Fax reports are available only on device models that have fax capabilities. 4. 5. Touch Information. Touch Fax Reports.
Embedded Web server Use the embedded Web server to view MFP and network status and to manage printing functions from your computer instead of from the MFP control panel. The following are examples of what you can do using the embedded Web server: NOTE When the printer is directly connected to a computer, use the HP Easy Printer Care software to view the printer status. ● View MFP status information. ● Set the type of media that is loaded in each tray.
Information tab The Information pages group consists of the following pages. ● Device Status. This page shows the MFP status and shows the life remaining of HP supplies, with 0% representing that a supply is empty. The page also shows the type and size of print media set for each tray. To change the default settings, click Change Settings. ● Configuration page. This page shows the information that is found on the MFP configuration page. ● Supplies Status.
● Language. Determine the language in which to show the embedded Web server information. ● Date & Time. Use this page to set the correct date and time for the device. Once the time is set, the device's real-time clock maintains the accurate time. ● Wake Time page. Wake Time can be set to wake the MFP at a certain time on a daily basis. Only one wake time can be set per day; however, each day can have a different wake time. You can also set the time delay for Sleep Mode on this page.
embedded Web server, you must connect before you can visit these Web sites. Connecting might require that you close the embedded Web server and reopen it. ENWW ● HP Instant Support. Connects to the HP Web site to help you find solutions. This service analyzes your MFP error log and configuration information to provide diagnostic and support information specific to your MFP. ● Order Supplies. Connect to a Web site where you can order genuine HP supplies such as print cartridges and media.
HP Easy Printer Care software HP Easy Printer Care software is a software program that you can use for the following tasks: ● Check the printer status. ● Check supplies status. ● Set up alerts. ● Gain access to troubleshooting and maintenance tools. You can use the HP Easy Printer Care software when the printer is directly connected to your computer or when it is connected to a network. You must perform a complete software installation to use the HP Easy Printer Care software.
Section Description NOTE If you use a dial-up connection and did not connect to the Internet when you first opened the HP Easy Printer Care software, you must connect before you can visit these Web sites. Supplies Ordering window ● Ordering list: Shows the supplies that you can order for each printer. If you want to order a certain item, click the Order check box for that item in the supplies list. Provides access to online or e-mail supplies ordering.
HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP printers. Management is proactive, allowing network administrators the ability to resolve printer issues before users are affected. Download this free, enhanced-management software at http://www.hp.com/go/webjetadmin_software.
HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X V10.2, V10.3, or V10.4 computer. This section describes several functions that you can perform through the HP Printer Utility. Open the HP Printer Utility The process that you use to start the HP Printer Utility depends on the Macintosh operating system that you are using. Open the HP Printer Utility in Mac OS X V10.2 1. Open the Finder, and then click Applications. 2.
View supplies status View the status of the printer supplies (such as print cartridges, imaging drum, or print media) from a computer. 1. Open the HP Printer Utility. 2. In the Configuration Settings list, select Supplies Status. 3. Click the Supplies tab to view the status of various replaceable supplies, and click the Media tab to view the status of print media. ● To view a more detailed status list, click Detailed Supplies Information. The Supplies Information dialog box appears.
Update the firmware Update the printer firmware by loading the new firmware file from the computer. You can find new firmware files for your printer at http://www.hp.com/support/ljcm4730mfp. 1. Open the HP Printer Utility. 2. In the Configuration Settings list, select Firmware Update. 3. Click Choose, navigate to the firmware file that you want to upload, and then click OK. 4. Click Upload to load the firmware file.
Configure trays Change the default printer tray settings from the computer. 1. Open the HP Printer Utility. 2. In the Configuration Settings list, select Tray Configuration. 3. In the Trays list, select the tray to be configured. NOTE To make the selected tray the default tray for printing, click Make Default. 4. In the Default Media Size pop-up menu, select the default media size for the tray. 5. In the Default Media Type pop-up menu, select the default media type for the tray. 6.
Set up e-mail alerts Set up e-mail messages that alert you to certain events that occur with the printer, such as a low toner level in a print cartridge. 1. Open the HP Printer Utility. 2. In the Configuration Settings list, select E-mail Alerts. 3. Click the Server tab, and, in the SMTP Server box, type the server name. 4. Click the Destination tab, click the add (+) button, and then type the e-mail addresses, mobile device numbers, or Web site URLs to which you want the e-mail alerts sent.
Security features This section explains important security features that are available for the MFP: ● Secure the embedded Web server ● Foreign Interface Harness (FIH) ● Secure Disk Erase ● DSS authentication ● Lock the control-panel menus Secure the embedded Web server Assign a password for access to the embedded Web server so that unauthorized users cannot change the MFP settings. 1. Open the embedded Web server. See Embedded Web server. 2. Click the Settings tab. 3.
3. Click Enable. 4. If you have not entered a PIN before, click No. If you have entered a PIN before, click Yes. If you click No, type and confirm the PIN, and then click OK. If you click Yes, type the PIN and click OK. NOTE The PIN must be numeric. 5. Click the appropriate button for the type of connection: Direct or Network. If Direct is selected, type the MFP port. If Network is selected, type the IP address and port for the MFP.
Data affected Data affected (covered) by the Secure Disk Erase feature includes temporary files that are created during the print and copying process, stored jobs, proof and hold jobs, disk-based fonts, disk-based macros (forms), stored fax files, address books, and HP and third-party applications. NOTE Stored jobs will be securely overwritten only when they have been deleted through the Retrieve Job menu on the MFP after the appropriate erase mode has been set.
Set the real-time clock Use the real-time clock feature to set the date and time settings. The date and time information is attached to stored print, fax, and digital-send jobs, so you can identify the most recent versions of stored print jobs. Set the date format 1. On the control panel, scroll to and touch Administration. 2. Touch Time/Scheduling. 3. Touch Date/Time. 4. Touch Date Format. 5. Touch the desired format. 6. Touch Save. Set the date 1.
5. Touch the appropriate options to set the correct hour, minute, and AM/PM setting. 6. Touch Save.
Configure alerts You can use HP Web Jetadmin or the MFP’s embedded Web server to configure the system to alert you of problems with the MFP. The alerts take the form of e-mail messages to the e-mail account or accounts that you specify.
Upgrade the firmware The MFP has remote firmware update (RFU) capability. Use the information in this section to upgrade the MFP firmware. Determine the current firmware version 1. From the control panel Home screen, scroll to and touch Administration. 2. Touch Information. 3. Touch Configuration/status Pages. 4. Touch Configuration/status Pages. 5. Touch Print. The firmware datecode is listed on the Configuration page in the section called Device Information.
4. Locate the downloaded .RFU file for the MFP. 5. Drag and drop the .RFU file onto the PORT1 icon in the browser window. NOTE The MFP turns off and then on automatically to activate the update. When the update process is complete, a Ready message displays on the MFP control panel. Use FTP to upgrade the firmware on a network connection NOTE The firmware update involves a change in the format of nonvolatile random-access memory (NVRAM).
Use HP Web Jetadmin to upgrade the firmware This procedure requires that you install HP Web Jetadmin Version 7.0 or later on your computer. See HP Web Jetadmin software. Complete the following steps to update a single device through HP Web Jetadmin after downloading the .RFU file from the HP Web site. 1. Start HP Web Jetadmin. 2. Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder. 3. Expand the Device Lists folder and select All Devices.
computer. See HP Web Jetadmin software. Complete the following steps to update the HP Jetdirect firmware by using HP Web Jetadmin. 1. Open the HP Web Jetadmin program. 2. Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder. 3. Select the device that you want to update. 4. In the Device Tools drop-down list, select Jetdirect Firmware Update. 5.
Manage memory This MFP supports up to 544 MB of memory: 512 MB DDR plus 32 MB of additional memory on the formatter board. You can add additional memory by installing dual data-rate (DDR) memory. To allow for memory expansion, the MFP has two DDR slots, which accept 128 or 256 MB of RAM each. For information about installing memory, see Install memory and print server cards.
Manage supplies Use genuine HP print cartridges for the best printing results. HP print cartridges When you use a genuine new HP print cartridge, you can obtain the following supplies information: ● Percentage of supplies remaining ● Estimated number of pages remaining ● Number of pages printed NOTE See Supplies and accessories for cartridge ordering information. Non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.
Table 14-1 Print cartridge temperature specifications Environmental condition Recommended Allowed Storage/standby Temperature (print cartridge) 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F) -20° to 40°C (-4° to 104°F) Print cartridge life expectancy The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require. HP print cartridges last an average of 12,000 pages when printing on letter or A4-size paper at 5% coverage for each print cartridge.
15 Maintenance ENWW ● Replace supplies ● Clean the MFP ● ADF maintenance kit ● Calibrate the scanner 209
Replace supplies When you use genuine HP supplies, the MFP automatically notifies you when supplies are nearly depleted. The notification to order supplies allows ample time to order new supplies before they need to be replaced. For more information about ordering supplies, see Supplies and accessories Locate supplies Supplies are identified by their labeling and their blue plastic handles. The following figure illustrates the location of each supply item.
1 2 Item Printer message Page count Approximate time period Black cartridges Replace Black Cartridge 12,000 pages1 3 months Color cartridges Replace Cartridge 12,000 pages1 3 months Image transfer kit Replace Transfer Kit 120,000 pages2 40 months Image fuser kit Replace Fuser Kit 150,000 pages 50 months Stapler cartridge Replace Stapler Cartridge 5000 pages ADF maintenance kit Replace Document Feeder Kit 90000 pages Approximate average A4-/letter-size page count based on 5
Clean the MFP To maintain print quality, clean the MFP thoroughly every time you replace the print cartridge and whenever print-quality problems occur. WARNING! Avoid touching the fusing area when cleaning the MFP. It can be hot. CAUTION To avoid permanent damage to the print cartridge, do not use ammonia-based cleaners on or around the MFP except as directed. Clean the outside of the MFP ● Clean the outside of the MFP if it is visibly marked.
Cleaning the ADF delivery system Clean the ADF only if it is visibly marked or dirty, or if you are experiencing a decrease in copy quality (such as streaking). Clean the ADF delivery system ENWW 1. Open the scanner lid. 2. Locate the white, vinyl ADF backing. 3. Clean the ADF backing by wiping them with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner only when a water-dampened cloth does not clean the ADF components. 4.
5. Close the scanner lid. Clean the ADF rollers You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marks as they exit the ADF. CAUTION Clean the rollers only if you experience misfeeds or marks on the originals, and you notice dust on the rollers. Cleaning the rollers frequently could introduce dust into the device. 1. Open the scanner lid.
2. Locate the rollers near the white vinyl ADF backing. 3. Wipe the rollers gently with a clean, water-dampened, lint-free cloth. CAUTION Do not pour water directly onto the rollers. Doing so might damage the device. 4. ENWW Close the scanner lid.
5. Pull the release lever to open the ADF cover. 6. Locate the rollers. 7. Wipe the rollers with a clean, water-dampened, lint-free cloth. CAUTION Do not pour water directly onto the rollers. Doing so might damage the device.
8. Locate the separation pad. 9. Wipe the pad with a clean, water-dampened, lint-free cloth. 10. Close the ADF cover. Clean the mylar strip Clean the mylar strips on the underside of the scanner lid only if you are experiencing a decrease in copy quality (such as vertical lines) when copying using the ADF. 1. ENWW Open the scanner lid.
2. Locate the mylar strip (1). NOTE Replacement mylar strips are stored in an envelope (2) that is underneath the white vinyl ADF backing. Follow the instructions that are in the envelope. 3. Clean the mylar strip with a clean, damp, lint-free cloth. 4. Close the scanner lid.
ADF maintenance kit After feeding 90,000 pages through the ADF, a Replace Document Feeder Kit message appears on the control-panel display. This message appears approximately one month before the kit needs to be replaced. Order a new kit when this message appears. See Part numbers for information about ordering a new ADF maintenance kit.
Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read the position of the image accurately. During the calibration procedure, scanner offset values are calculated and stored. The offset values are then used when producing scans so that the correct portion of the document is captured.
16 Problem solving ENWW ● Solving general problems ● Determining MFP problems ● Control-panel message types ● Control-panel messages ● Jams ● Media-handling problems ● Understand accessory lights for the 3-bin mailbox and stapler/stacker ● Understand lights on the formatter ● Correct print quality and copy quality problems ● Solve fax problems ● Solve e-mail problems ● Solve problems with output accessories ● Solve network connectivity problems ● Solve common Macintosh problems
Solving general problems If the MFP is not responding properly, complete the steps in the following checklist, in order. If the MFP does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. 2. Make sure the MFP Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power switch is on. c.
8. 9. ENWW Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print) complete these steps: a. Try printing the job from another computer that has the MFP software installed. b. If you connected the MFP to the network, connect the MFP directly to a computer with a parallel cable.
Determining MFP problems Situation/Message Solution The control-panel display is blank, and internal fans are not running. Make sure that the MFP power is on. Press all the keys to see if one is stuck. Contact your HP-authorized service representative if these steps do not work. The MFP is turned on, but the internal fans are not running. Make sure that the line voltage is correct for the MFP power configuration. (See the label that is inside the top cover on the MFP for voltage requirements.
Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message Ready appears if the device is online.
Control-panel messages Table 16-1 Control-panel messages Control panel message Description Recommended action 10.32.00 Unauthorized Supply An unauthorized print cartridge has been installed. 1. Install genuine HP supplies. 2. If the message persists after loading authorized cartridges, contact HP Support at http://www.hp.com/support/ ljcm4730mfp. 10.XX.YY SUPPLY MEMORY ERROR The MFP cannot read or write to at least one print cartridge e-label or an e-label is missing from a print cartridge.
Table 16-1 Control-panel messages (continued) Control panel message Description Recommended action 13.09.00 JAM INSIDE FRONT SMALL DOOR There is a paper jam in the small door of the output accessory bridge. 1. Follow the onscreen instructions to find and remove the jammed media. 2. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/ ljcm4730mfp. 1. Follow the onscreen instructions to find and remove the jammed media. 2.
Table 16-1 Control-panel messages (continued) Control panel message Description Recommended action 13.30.00 JAM INSIDE DRAWER BELOW TRAY 1 There is a paper jam inside the lower right door. 1. Follow the onscreen instructions to find and remove the jammed media. 2. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/ ljcm4730mfp. 1. Follow the onscreen instructions to find and remove the jammed media. 2.
Table 16-1 Control-panel messages (continued) Control panel message Description Recommended action 22 EIO X BUFFER OVERFLOW To continue touch OK Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use. Touch OK to print the transferred data. (Some data might be lost.) Check the host configuration. If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer, or go to http://www.hp.
Table 16-1 Control-panel messages (continued) Control panel message Description Recommended action the HP support flyer, or go to http://www.hp.com/support/ljcm4730mfp.) 50.X FUSER ERROR A fuser error has occurred. Make sure you have the correct fuser. Reseat the fuser. Turn the MFP off, and then turn the MFP on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/ljcm4730mfp.) 51.
Table 16-1 Control-panel messages (continued) Control panel message Description Recommended action If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/ljcm4730mfp.) 60.X ERROR To continue turn off then on The tray specified by X is not lifting correctly. Follow the instructions in the onscreen dialog box. 62 NO SYSTEM To continue turn off then on A problem exists with the MFP firmware.
Table 16-1 Control-panel messages (continued) Control panel message Description 68.X PERMANENT STORAGE WRITE FAIL The MFP NVRAM is failing to write. Printing To continue touch OK can continue, but some unexpected functions might occur if an error occurred in permanent storage. Recommended action Touch OK to clear the message. If the message is not cleared, turn the MFP off, and then turn the MFP on. If this message persists, contact an HPauthorized service or support provider.
Table 16-1 Control-panel messages (continued) Control panel message Description Recommended action Authentication required Authentication has been enabled for this feature or destination. A username and password are required. Type the user name and password, or contact the network administrator. Authentication required to use this feature A user name and password are required. Type the user name and password, or contact the network administrator.
Table 16-1 Control-panel messages (continued) Control panel message Description Recommended action E-mail Gateway rejected the job because of the addressing information. Job failed. One or more of the e-mail addresses is incorrect. Send the job again with the correct addresses. Error executing Digital Send job. Job failed. A digital send job has failed and cannot be delivered. Try to send the job again. Folder list is full.
Table 16-1 Control-panel messages (continued) Control panel message Description Recommended action Novel login required Novell authentication has been enabled for this destination. Enter Novell network credentials to access the requested feature. Order Cartridge The identified print cartridge is nearing the end of its useful life. The MFP is ready and will continue for the estimated number of pages indicated. Estimated pages remaining is based upon the historical page coverage of this MFP.
Table 16-1 Control-panel messages (continued) Control panel message Description Recommended action Printing PQ Troubleshooting This message is displayed while the print quality troubleshooting test is being generated. The device will return to the ready state upon completion of the test. No action is necessary. Printing RGB Samples This message displays while the print-quality troubleshooting test is being generated.
Table 16-1 Control-panel messages (continued) Control panel message Description Recommended action Replace Supplies - Using black A color supply (or supplies) has reached the out condition and the Color Supply Out menu item is set to Autocontinue black. No user input is required for printing to continue. Printing continues in black. Replace Transfer Kit The transfer unit is at end of life. Printing can continue, but print quality might be reduced. Replace the transfer kit. 1.
Table 16-1 Control-panel messages (continued) Control panel message Description Unable to connect UNABLE TO COPY To temporarily hide this message in order to fax or send to e-mail, touch Hide. If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/ support/ljcm4730mfp.) The MFP was unable to copy the document. If this message persists, contact an HPauthorized service or support provider.
Jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Jams. NOTE All areas of the MFP that might need to be opened to clear jams are equipped with green handles.
12 Lower right door 13 Trays 2, 3 and 4 14 Paper path 15 Output area Jam recovery This MFP automatically provides jam recovery, a feature that you can use to automatically reprint jammed pages. The following options are available: ● Auto — The MFP attempts to reprint jammed pages. ● Off — The MFP does not attempt to reprint jammed pages. NOTE During the recovery process, the MFP might reprint several good pages that were printed before the paper jam occurred.
Clear jams behind the right covers ENWW 1. Using the handles, open the covers on the right side of the printer. 2. If media is present in the upper area, grasp the media by both corners and pull down.
3. If media is present in the lower area, grasp the media by both corners and pull up. NOTE If no media is present at these locations, continue to the next step. 4. Grasp the green handle on the transfer unit and pull down to open it. 5. If media is present in the upper area, grasp the media by both corners and pull down.
ENWW 6. If media is present in the lower area, grasp the media by both corners and pull up. 7. Lift the green handle on the fuser cover to open the cover. 8. Grasp the purple handles and pull the fuser out. Remove any paper.
9. Lift the green handle on the duplexer cover to open it. 10. Remove any jammed paper. 11. Close the transfer unit.
12. Close the covers on the right side of the printer. 13. If the jam has not cleared, open the drawer below tray 1 and remove any jammed paper. 14. Close the drawer. 15. If the jam still has not cleared, open the lower access door and remove any jammed paper. 16. Close the lower access door. If the jam has cleared, the print job will continue. 17. If the jam is still not cleared and you are printing from tray 1, see Clear jams in tray 2, 3, or 4.
Clear jams in tray 1 NOTE If the protective insert does not eject properly when the printer is first installed, follow this procedure to clear the jam. 1. Perform the steps in Clear jams behind the right covers. 2. Remove loaded media. 3. Remove any jammed paper from the tray. 4. Reload the media. 5. Verify that the media is located correctly and is not above the fill tabs. 6. Confirm that the guides are in the correct position. Clear jams in tray 2, 3, or 4 1.
ENWW 4. If the paper jam still does not clear, lift the tray and remove it from the MFP. The following diagram shows an example of removing tray 2. 5. Remove any paper jam behind the tray. The following diagram shows a possible paper jam behind tray 2. Remove jams in trays 3 and 4 following the same procedure. 6. Insert the paper tray.
Clear jams in the stapler/stacker 1. Push the release lever on the top of the stapler/stacker. 2. Slide the stapler/stacker out. 3. Remove any media between the stapler/stacker and the MFP. 4. If the jam does not clear, see Clear jams in the output accessory bridge. To clear staple jams, see Clear staple jams.
Clear staple jams Occasionally, staples become jammed in the stapler/stacker. If jobs are not being stapled correctly or are not being stapled at all, use this procedure to clear staple jams. ENWW 1. Turn off the MFP. 2. Press and hold the release button on the top of the stapler/stacker. Pull the stapler/stacker away from the MFP. 3. Open the staple cartridge cover. 4. To remove the staple cartridge, pull up on the green handle and pull out the staple cartridge. 5.
6. Remove the staples that protrude from the staple cartridge. 7. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. 8. Reinsert the staple cartridge into the staple-cartridge holder, and push down on the green handle until it snaps into place. 9. Close the staple-cartridge cover, and slide the stapler/stacker into the MFP. Clear jams in the 3-bin mailbox 1. Push the release button on the top of the 3-bin mailbox.
ENWW 2. Slide the 3-bin mailbox out from the MFP. 3. Open the cover on the top of the 3-bin mailbox.
4. Remove any media inside the cover. 5. Close the door and remove any media between the MFP and the 3-bin mailbox.
Clear jams in the output accessory bridge If a 3-bin mailbox or a stapler/stacker is installed on the MFP, complete the following procedure to clear a jam in the output accessory bridge. ENWW 1. Open the cover to the output accessory bridge. 2. Push down on the green lever, remove any media inside the output accessory bridge, and push the green lever up. 3. Close the cover to the output accessory bridge. 4.
5. Look for paper on top of the output accessory bridge. 6. Slide the output accessory bridge back into the MFP. 7. Slide the 3-bin mailbox or stapler/stacker back into the MFP. Clear jams in the ADF 1. Open the ADF cover. NOTE A plastic sheet is placed on the electrostatic transfer belt to protect it during shipping. When the MFP is powered up for the first time, the plastic sheet is sent to the output tray.
ENWW 2. Remove any jammed media. 3. Close the ADF cover.
Media-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. Printer feeds multiple sheets Printer feeds multiple sheets Cause Solution The input tray is overfilled. Remove excess media from the input tray. Print media is sticking together. Remove media, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray. NOTE Do not fan media.
Printer pulls from incorrect tray Cause Solution Tray behavior for the requested tray is set to First in the Tray Change the setting to Exclusively. Behavior sub-menu of the Device Behavior menu. The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the media size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Media does not feed from tray 2, 3, or 4 Cause Solution The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the media size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Output is curled or wrinkled Output is curled or wrinkled Cause Solution Media does not meet the specifications for this MFP. Use only media that meets the HP media specifications for this MFP. Media is damaged or in poor condition. Remove media from the input tray and load media that is in good condition. Printer is operating in an excessively humid environment. Verify that the printing environment is within humidity specifications. You are printing large, solid-filled areas.
Understand accessory lights for the 3-bin mailbox and stapler/stacker Light Explanation and solution Solid green ● The accessory is receiving power and is ready. ● The stapler is low on staples. Stapler Low On Staples appears on the controlpanel display. Fewer than 20 staples remain in the staple cartridge. Replace the staple cartridge. ● The number of pages in the job exceeds the 30-page limit for stapling. TOO MANY PAGES IN JOB TO STAPLE appears on the MFP control-panel display.
Understand lights on the formatter Three LEDs on the formatter indicate that the MFP is functioning correctly. 1 Heartbeat LED 2 HP Jetdirect LEDs (This LED exists only if HP Jetdirect is installed.) HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED is off, a link has failed.
If the heartbeat LED is off, the formatter might have a problem. Contact an HP-authorized service or support provider. See the HP support flyer, or go to http://www.hp.com/support/ljcm4730mfp.
Correct print quality and copy quality problems This section helps you define print quality problems and what to do to correct them. Often print quality problems can be handled easily by making sure that the MFP is properly maintained, using print media that meets HP specifications, or running a cleaning page. Print quality problems associated with media Some print quality problems arise from use of inappropriate media. ● Use paper that meets HP paper specifications.
Incorrect shade Table 16-3 Incorrect shade cause and solution Cause Solution The media does not meet the specifications for this MFP. Use media that meets HP media specifications. You are operating the MFP in excessively humid conditions. Verify that the MFP’s environment is within humidity specifications. Missing color Table 16-4 Missing color cause and solution Cause Solution Defective HP print cartridge. Replace the cartridge. A non-HP cartridge might be installed.
Table 16-6 Printed colors do not match screen colors (continued) cause and solution Solution Cause NOTE Several factors can influence your ability to match printed colors to those on your screen. These factors include print media, overhead lighting, software programs, operating system palettes, monitors, and video cards and drivers.
Print quality troubleshooting pages The print quality troubleshooting pages provide information on aspects of the MFP that affect print quality. 1. Scroll to and touch Administration. 2. Scroll to and touch Troubleshooting. 3. Touch PQ Troubleshooting. 4. Touch Print. The message Printing... PQ troubleshooting appears on the display until the MFP finishes printing the print quality troubleshooting information.
The device needs to be cleaned. Operating environment or media in use does not meet HP specifications. Troubleshooting and suggestions ENWW 1. Make sure that the environmental specifications for the device are being met. 2. Print the Print Quality Troubleshooting Pages and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component.
Misaligned color Defect description Color does not appear in the correct area on the page. Possible causes The device needs to be calibrated. Troubleshooting and suggestions Calibrate the MFP.
Vertical lines Defect description Vertical lines appear on the page. Possible causes The device needs to be cleaned. Operating environment or media in use does not meet HP specifications. Troubleshooting and suggestions ENWW 1. Make sure that the environmental specifications for the device are being met. 2. Print the Print Quality Troubleshooting Pages and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component.
Repetitive defects Defect description Defect appear at regular intervals on the page. Possible causes The device needs to be cleaned. Operating environment or media in use does not meet HP specifications. Troubleshooting and suggestions 1. Make sure that the environmental specifications for the device are being met. 2. Print the Print Quality Troubleshooting Pages and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component.
Color fade in all colors Defect description All colors are faded in one or more locations on the page. Possible causes The device needs to be calibrated. Operating environment or media in use does not meet HP specifications. Troubleshooting and suggestions ENWW 1. Calibrate the MFP. 2. Make sure that the environmental specifications for the device are being met.
Color fade in one color Defect description One color is faded in one or more locations on the page. Possible causes The device needs to be calibrated. Operating environment or media in use does not meet HP specifications. Troubleshooting and suggestions 1. Make sure that the environmental specifications for the device are being met. 2. Calibrate the MFP. 3.
Fingerprints and media dents Defect description Fingerprints or media dents appear on the page. Possible causes Operating environment or media in use does not meet HP specifications. Dents or wrinkles are from handling. Troubleshooting and suggestions ENWW 1. Make sure that the environmental specifications for the device are being met. 2.
Loose toner Defect description Toner can be rubbed off the page. Possible causes Operating environment or media in use does not meet HP specifications. Troubleshooting and suggestions 1. Make sure that the environmental specifications for the device are being met. 2. Make sure that type and quality of the media you are using meet HP specifications. 3. Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using. 4.
Smeared toner Defect description Toner smears on the page. Possible causes Media in use does not meet HP specifications. Troubleshooting and suggestions Make sure that type and quality of the media you are using meet HP specifications.
White areas on page Defect description White areas (dropouts) appear on the page. Possible causes Operating environment or media in use does not meet HP specifications. Troubleshooting and suggestions 1. Make sure that the environmental specifications for the device are being met. 2. Make sure that type and quality of the media you are using meet HP specifications. 3.
Media damage Defect description The media has wrinkles, curls, creases, or tears. Possible causes Operating environment or media in use does not meet HP specifications. Trays are not configured properly, or settings are not correct for media in use. There are undetected jams. Troubleshooting and suggestions ENWW 1. Make sure that the environmental specifications for the device are being met. 2. Make sure that type and quality of the media you are using meet HP specifications. 3.
Specs or stray toner Defect description Toner specs or stray toner appear on the page. Possible causes Operating environment or media in use does not meet HP specifications. Trays are not configured properly, or settings are not correct for media in use. There are undetected jams. Troubleshooting and suggestions 1. Make sure that the environmental specifications for the device are being met. 2. Make sure that type and quality of the media you are using meet HP specifications. 3.
Skewed, stretched, or off-center page Defect description The image is skewed, stretched, or off-center on the page. Possible causes Operating environment or media in use does not meet HP specifications. Media is not loaded correctly. Troubleshooting and suggestions ENWW 1. Make sure that the environmental specifications for the device are being met. 2. Make sure that type and quality of the media you are using meet HP specifications. 3. Make sure that the media is loaded correctly. 4.
Blank page Defect description The printed page is blank. Possible causes The page was not inserted into the ADF properly. The ADF separation pad is not functioning properly. Troubleshooting and suggestions 1. Remove and then reinsert the original page into the ADF, making sure it is placed face-up. 2. If several pages are feeding at the same time, check the ADF separation pad and rollers for damage. If the rollers are dirty, clean them. If the ADF separation pad or rollers are worn, replace them.
Horizontal lines Defect description Horizontal lines appear on the page. Possible causes The ADF is dirty. Paper is stuck to the scanner glass or lid. The mylar strip is dirty. Troubleshooting and suggestions ENWW 1. Clean the ADF. 2. Verify that no paper is on top of the scanner glass or stuck to the bottom of the scanner lid. 3. If the mylar strip is dirty or worn, replace it. Replacement mylar strips are stored in an envelope that is underneath the white, vinyl ADF backing.
Page skew Defect description The printing is skewed on the page. Possible causes The ADF tray guides are not adjusted properly. The mylar strip is dislodged, folded, misinstalled, or worn. The ADF rollers are dirty. Troubleshooting and suggestions 1. Make sure the ADF input tray guides are adjusted so that they are lightly touching the sides of the paper stack. 2. If the mylar strip is dislodged, folded, or misinstalled, verify it is correctly installed. If the mylar strip is worn, replace it.
Vertical lines Defect description Vertical lines appear on the page. Possible causes The ADF is dirty. Paper is stuck to the scanner glass or lid. The mylar strip is dirty. Troubleshooting and suggestions ENWW 1. Clean the ADF. 2. Verify that no paper is on top of the scanner glass or stuck to the bottom of the scanner lid. 3. If the mylar strip is dirty or worn, replace it. Replacement mylar strips are stored in an envelope that is underneath the white, vinyl ADF backing.
Image shifted Defect description The printed image is shifted horizontally, vertically, or both ways. Possible causes The scanner is not calibrated properly. Troubleshooting and suggestions Calibrate the scanner.
Unexpected image Defect description The copy does not look like the original document. Possible causes There is media on the flatbed glass from a previous copy job. Troubleshooting and suggestions Remove any media from the flatbed glass. Calibrate the MFP The MFP automatically calibrates and cleans at various times to maintain the highest level of print quality.
1 First occurrence of the defect (the distance from the top of the page to the defect) might vary. 2 Black print cartridge 34.3 mm (1.35 inches) 3 Print cartridge or transfer roller (if the defect occurs in only one color, the defective part is the print cartridge; if the defect occurs in all colors, the defective part is the ETB) 37.7 mm (1.48 inches) 4 Cyan, magenta, and yellow print cartridges 38.5 mm (1.52 inches) 5 Print cartridge 42.7 mm (1.68 inches) 6 ETB 75 mm (2.95 inches) 7 Fuser 76.
Solve fax problems For help solving fax problems, go to http://www.hp.com/go/mfpfaxaccessory300. You can also refer to the Analog Fax Accessory 300 Fax Guide and the Analog Fax Accessory 300 Send Fax Driver Guide, which are included on the MFP software CD.
Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. Print a configuration page to find the current SMTP and LDAP gateway addresses. See Information pages. Use the following procedures to check if the SMTP and LDAP gateway addresses are valid. Validate the SMTP gateway address NOTE This procedure is for Windows operating systems. 1.
Solve problems with output accessories When the 3-bin mailbox or the stapler/stacker is installed correctly with the output accessory bridge, the LED at the top of the accessory is green. If the LED is off, is blinking, or is amber, a problem exists. See Understand accessory lights for the 3-bin mailbox and stapler/stacker. For information about clearing jams, see Jams.
Solve network connectivity problems If the MFP is having problems communicating with the network, use the information in this section to resolve the problem. Solve network printing problems NOTE HP recommends that you use the MFP CD to install and set up the MFP on a network. ● Make sure that the network cable is securely seated into the MFP's RJ45 connector. ● Make sure that the Link LED on the formatter is lit. See Understand lights on the formatter. ● Make sure that the I/O card is ready.
ENWW 3. Verify that the IP address is not a duplicate address on the network by using the address resolution protocol (arp -a) command. At the prompt, type arp -a. Find the IP address in the list and compare its physical address to the hardware address that is listed on the HP Jetdirect configuration page in the section called HP Jetdirect Configuration. If the addresses match, all network communications are valid. 4.
Solve common Macintosh problems This section lists problems that can occur when using Mac OS X. Table 16-7 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The printer software might not have been installed or was installed incorrectly. Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .
Table 16-7 Problems with Mac OS X (continued) The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility. Cause Solution The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.
Table 16-7 Problems with Mac OS X (continued) When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution Hardware troubleshooting ● Check that the printer is turned on. ● Verify that the USB cable is connected correctly. ● Check that you are using the appropriate high-speed USB cable. ● Ensure that you do not have too many USB devices drawing power from the chain.
A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this MFP.
Order parts, accessories, and supplies ● Order directly from HP ● Order through service or support providers ● Order directly through the embedded Web server Order directly from HP You can obtain the following directly from HP: ● Replacement parts. To order replacement parts in the U.S. see http://www.hp.com/buy/parts. Outside the United States, order parts by contacting your local authorized HP service center. ● Supplies and accessories. To order supplies in the U.S., see http://www.hp.
Optional output devices 1 Output accessory bridge 2 Stapler/stacker 3 3-bin mailbox Output accessory bridge The output accessory bridge is required if a 3-bin mailbox or a stapler/stacker is installed on the MFP. The output accessory bridge is a pathway between the MFP and the output device. For more information about installing the output accessory bridge, see the installation guide that comes with the product.
The 3-bin mailbox has three operating modes: ● Mailbox mode. The bins can be assigned to a user or to a group of users. All print, copy, and fax jobs that an assigned user or group of users sends are delivered to the designated bin. Each user can select the bin in the printer driver or at the control panel. When the designated bin is full, the MFP stops printing. Printing continues only when you empty the bin. ● Stacker mode. The 3-bin mailbox can combine the bins to act as a stacker.
Part numbers Ordering information and availability might change during the life of the MFP. Accessories Item Description Part number 3-bin mailbox Provides three output bins that hold a total of 700 sheets. It is included with the HP Color LaserJet CM4730fm MFP. Q7520A NOTE The 3–bin mailbox comes with an output accessory bridge. 500-sheet stapler/stacker Allows for high-volume output with automatic job finishing. Staples up to 30 sheets of paper.
Customer replaceable units Item Description Part number Cassette pick-up roller replacement kit CB480-67902 Control panel replacement kit CB480-67901 Formatter replacement kit CB480-67905 MP pick-up roller kit CB480-67903 MP pick-up unit replacement kit CB480-67904 Fax assembly replacement kit CB480-67906 Memory Item Description Part number 100-pin DDR memory DIMM (dual inline memory module) 128 MB Q7721AA 256 MB Q7722A 512 MB Q7723A Item Description Part number Enhanced I/O (EIO
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet CM4730 Series MFP One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Customer self repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
HP customer care Online services For 24-hour access to information by using a modem or Internet connection World Wide Web: Updated HP printer software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/ljcm4730mfp. (The site is in English.) Online troubleshooting tools HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products.
To find the phone numbers for other countries/regions, see the flyer that came in the box with the MFP. HP service information To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide. For service for your HP product in other countries/regions, call the customer support number for your country/region. See the flyer that came in the box with the MFP.
Limited warranty for print cartridges and image drums This HP Print Cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you.
310 Appendix B Service and support ENWW
C MFP specifications This section provides the following specifications: ● Physical specifications ● Electrical specifications ● Acoustic specifications ● Environmental specifications Specifications for the Analog Fax Accessory are available in the HP LaserJet Analog Fax Accessory 300 User Guide. An electronic version of this guide is located on the CD that comes with the HP Color LaserJet CM4730f MFP, HP Color LaserJet CM4730fsk MFP, and HP Color LaserJet CM4730fm MFP.
Physical specifications Table C-1 Product dimensions 1 Product Height Depth Width Weight1 HP Color LaserJet CM4730 MFP 1153 mm (45.4 inches) 639 mm (25.2 inches) 788 mm (31 inches) 124 kg (273 lb) HP Color LaserJet CM4730f MFP 1153 mm (45.4 inches) 639 mm (25.2 inches) 788 mm (31 inches) 124 kg (298 lb) HP Color LaserJet CM4730fsk MFP 1153 mm (45.4 inches) 639 mm (25.2 inches) 1106 mm (43.5 inches) 136 kg (298 lb) HP Color LaserJet CM4730fm MFP 1153 mm (45.4 inches) 639 mm (25.
Electrical specifications WARNING! Power requirements are based on the country/region where the MFP is sold. Do not convert operating voltages. This can damage the MFP and void the product warranty. Table C-3 Power requirements (HP LaserJet CM4730 MFP series) Specification 110-volt models 230-volt models Power requirements 100 to 127 volts (± 10%) 220 to 240 volts (± 10%) 50/60 Hz (± 2 Hz) 50/60 Hz (± 2 Hz) 9.0 Amps 4.
Acoustic specifications Table C-5 Sound power and pressure level1 (HP LaserJet CM4730 MFP series) 1 2 3 Sound power level Declared per ISO 9296 Printing2 LWAd= 6.7 Bels (A) [67 dB(A)] Copying3 LWAd= 6.8 Bels (A) [68 dB(A)] Ready LWAd= 5.8 Bels (A) [58 dB(A)] Sound pressure level Declared per ISO 9296 Printing2 LpAm=50 dB (A) Copying3 LpAm=52 dB (A) Ready LpAm=37 dB (A) Values subject to change. See http://www.hp.com/support/ljcm4730mfp for current information.
Environmental specifications ENWW Environmental condition Recommended Allowed Storage/standby Temperature (MFP and print cartridge) 17° to 25°C (62.
316 Appendix C MFP specifications ENWW
D ENWW Regulatory information 317
Compliance with FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Declaration of Conformity Declaration of Conformity according to ISO/IEC 17050–1 and EN 17050–1 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company DoC#: BOISB-0503–00–rel. 2.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape up to eight single boxes together using strapping or packaging tape (up to 70 lbs). 3. Use a single pre-paid shipping label.
Type Carbon monofluoride lithium battery Weight 0.8 grams Location Formatter board User removable No This product contains mercury in the fluorescent lamp of the control panel liquid crystal display that might require special handling at end-of-life. For recycling information you can visit http://www.hp.com/go/recycle or contact your local authorities or the Electronics Industry Alliance (http://www.eiae.org).
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
Certificate of volatility This is a statement regarding the volatility of customer data stored in memory. It also outlines how to erase secure data from the device. Types of memory Volatile memory The MFP utilizes volatile memory (64MB on the board and 256MB installed, for a total of 320MB) to store customer data during the printing and copying process. When the MFP is powered off, this volatile memory is erased.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
General telecom statement The HP Color LaserJet CM4730f, CM4730fsk, and CM4730fm models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval information and regulatory notices associated with the fax functionality and that device.
Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP Color LaserJet CM4730 MFP, CM4730f MFP, CM4730fsk MFP, and CM4730fm MFPlaserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
328 Appendix D Regulatory information ENWW
E Install memory and print server cards The MFP has two 200-pin DDR SDRAM slots. One slot is filled; a 128 or 256 MB DDR memory module can be inserted in the open slot. The MFP also has three flash memory card slots for MFP firmware, fonts, and other solutions. ● The first flash memory card is reserved for MFP firmware. The slot is marked "Firmware Slot". ● The two additional flash memory card slots are for font cards or third-party solutions, such as signatures and personalities.
Install memory and fonts You can install more memory for the MFP, and you can also install a font card to allow the MFP to print characters for languages such as Chinese or the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the MFP. Install DDR memory DIMMs 1. Turn the MFP off. 2. Disconnect all power and interface cables.
ENWW 3. Locate the gray formatter pressure release tabs on the formatter board in the rear of the MFP. 4. Gently squeeze the tabs and pull them out of the formatter. 5. Gently pull on the black tabs to pull the formatter board from the MFP. Place the formatter board on a clean, flat, grounded surface.
6. To replace a DDR DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DDR DIMM up at an angle, and pull it out. 7. Remove the new DIMM from the antistatic package. Locate the alignment notch on the bottom edge of the DIMM. 8. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible.
9. Push down on the DIMM until both latches engage the DIMM. NOTE If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure you are using the correct type of DIMM. 10. Align the formatter board in the tracks at the bottom of the slot, and then slide the board back into the MFP. NOTE To prevent damage to the formatter board, ensure the formatter board is aligned in the tracks.
11. Reinsert the formatter pressure release tabs by squeezing them together and pushing them into place. 12. Reconnect the power cable and interface cables, and turn the MFP on. 13. If you installed a memory DIMM, go to Enabling memory.
CAUTION Do not insert a flash memory card that is designed for use with a digital camera into the MFP. The MFP does not support photo printing directly from a flash memory card. If you install a camera-type flash memory card, the control panel displays a message asking if you want to reformat the flash memory card. If you choose to reformat the card, all data on the card will be lost. ENWW 1. Turn the MFP off. 2. Disconnect all power and interface cables.
3. Locate the gray formatter pressure release tabs on the formatter board in the rear of the MFP. 4. Gently squeeze the tabs and pull them out of the formatter. 5. Gently pull on the black tabs to pull the formatter board from the MFP. Place the formatter board on a clean, flat, grounded surface.
6. Align the groove on the side of the flash memory card with the notches in the connector and push it in the slot until it is fully seated. CAUTION Do not insert the flash memory card at an angle. NOTE The first flash memory slot marked "Firmware Slot" is reserved for firmware only. Slots 2 and 3 should be used for all other solutions. 7. Align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the MFP.
8. Reinsert the formatter pressure release tabs by squeezing them together and pushing them into place. 9. Reconnect the power cable and interface cables, and turn the MFP on. Enabling memory If you installed a memory DIMM, set the MFP driver to recognize the newly added memory. Enable memory for Windows 98 and Me 1. On the Start menu, point to Settings, and click Printers. 2. Right-click the printer and select Properties. 3. On the Configure tab, click More. 4.
Enable memory for Windows 2000 and XP ENWW 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Right-click the printer and select Properties. 3. On the Device Settings tab, click Printer Memory (in the Installable Options section). 4. Select the total amount of memory that is now installed. 5. Click OK.
Install an HP Jetdirect or EIO print server card The HP Color LaserJet CM4730 MFP is equipped with an embedded HP Jetdirect print server port. If desired, you can install an additional I/O card in the available EIO slot. 1. Turn the MFP off. 2. Disconnect all power and interface cables.
ENWW 3. Locate an open EIO slot. Loosen and remove the two retaining screws holding the cover for the EIO slot, and then remove the cover. You will not need these screws and the cover again. They can be discarded. 4. Firmly insert the HP Jetdirect print server card into the EIO slot. 5. Insert and tighten the retaining screws that came with the print server card.
6. Connect the network cable. 7. Reconnect the power cable, and turn the MFP on. 8. Print a configuration page. In addition to an MFP configuration page and a Supplies Status page, an HP Jetdirect configuration page that contains network configuration and status information should also print. If it does not print, uninstall and reinstall the print server card to ensure that it is completely seated in the slot. 9. Perform one of these steps: ● Choose the correct port.
Index Symbols/Numerics 2-sided printing 119, 127 3-bin mailbox capacity 7 configuring 102 light status 260 models including 4 modes 297 part number 299 reattach error message 236 selecting 101 specifications, physical 311 500-sheet input tray models including 2 500-sheet trays insert or close error message 234 specifications, physical 311 unexpected size or type error message 229 A access denied message 232 accessories lights 260 ordering 296 part numbers 299 accounting hardware 196 acoustic specifications
call report, fax 183 Canadian DOC regulations 325 canceling copy jobs 164 printing 136 canceling a print request 136 capacity 3-bin mailbox 7 ADF 6 output bins 7 stapler/stacker 7 cartridges management menu 29 recycling 320 status, viewing with embedded Web server 185 cartridges, print error messages 234 Macintosh status 132 ordering 304 part numbers 299 warranty 306 cartridges, staple empty, stop or continue settings 134 loading 134 part numbers 299 checking toner level HP Easy Printer Care software 208 ch
device status Macintosh Services tab 132 diagnostics networks 34 digital faxing 180 digital sending about 165, 169 address books 171 configuring e-mail 166 control-panel settings 168 embedded Web server settings 186 error messages 233, 234, 237, 238 folders 174 job settings 173 LDAP support 166 loading documents 169 recipient lists 171 sending documents 169 Setup menu 42 SMTP support 166 troubleshooting 224 validating gateway addresses 288 workflow 175 Digital Sending tab, embedded Web server 186 DIMMs (dua
F fans, troubleshooting 224 fax accessory connecting phone line 178 models including 3 part number 299 printing schedule 28 Fax Activity Log clearing 54 fax reports, printing 18, 183 Fax Setup menu 39 faxing, digital 180 features 2, 5 file directory, printing 182 fingerprints 273 fingerprints, problem-solving 273 firmware, upgrading 202 first page blank 117 use different paper 116, 126 flash memory card installing 334 folders error messages 234 sending to 174 fonts EPS files, troubleshooting 293 included 6
models including 2 settings 31 Job Mode, copying 163 job storage accessing 107 features 107 personal 109 proof and hold 108 QuickCopy 110 settings 29 stored 111 K keys, control panel locating 14 touchscreen 16 Korean EMI statement 325 L LAN fax 180 LAN-connector 7 language, control panel 224 languages, printer 6 laser safety statements 325 LDAP servers connecting to 166 embedded Web server settings 186 error messages 234 validating gateway addresses 288 lights accessories 260 control panel 14 formatter 261
multiple pages per sheet 118, 127 mylar strip cleaning 217 N n-up printing 118, 127 Netscape Navigator, versions supported embedded Web server 184 HP Web Jetadmin 190 Network Folder, scan to 174 Networking tab, embedded Web server 186 networks AppleTalk settings 34 configuring 81 configuring gateway addresses 166 connectivity features 7 default gateway 82 diagnostics 34 disabling DLC/LLC 84 disabling protocols 83 DLC/LLC settings 34 HP Jetdirect print server error messages 232 installing EIO cards 340 IP ad
Print Document On 118 print media for color printing 140 loading in tray 1 93 print quality color fade 271, 272 fingerprints 273 horizontal lines 266 loose toner 274 media damage 277 misaligned colors 268 repetitive defects 270 skewed page 279 smeared toner 275 specs 278 troubleshooting 263 vertical lines 269 white areas 276 print server card installing 340 print tasks 113 printer languages 6 printing booklets 122 output bin, selecting 101 speed specifications 5 printing from tray 2, 3, or 4 94 priority ons
sending to e-mail about 165, 166, 169 address books 171 embedded Web server settings 186 error messages 233, 234, 237, 238 sending documents 169 troubleshooting 224 validating gateway addresses 288 sending to e-mail address books 171 job settings 173 LDAP support 166 loading documents 169 recipient lists 171 sending documents 169 settings 168 SMTP support 166 service agreements 305, 309 HP-authorized dealers 305 Service menu, control panel 55 Services tab Macintosh 132 settings driver shortcuts (Macintosh)
memory errors 226 ordering 296, 304 part numbers 299 recycling 320 replacement intervals 210 replacing 210 Resets menu 54 status page, printing 182 status, viewing with embedded Web server 185 supply-status, Services tab Macintosh 132 support embedded Web server links 187 HP Instant Support Professional Edition (ISPE) 304 Macintosh 305 maintenance agreements 309 online 304 service dealers 305 telephone 304 supported media 89 system requirements embedded Web server 184 HP Web Jetadmin 190 T Taiwan EMI statem
Web sites customer support 304 downloading software 304 HP Web Jetadmin, downloading 190 Linux support 62 Macintosh support 305 Material Safety Data Sheet (MSDS) 322 ordering supplies 296, 304 service agreements 305 universal print driver 64 white areas 276 white areas, problem-solving 276 Windows driver settings 67, 116 drivers supported 62 software components 86 universal print driver 64 Windows 2000 fax 180 Windows driver settings booklets 123 custom-size paper 116 workflow, send to 175 352 Index ENWW
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