HP Color LaserJet CP2020 Series User Guide
Copyright and License Trademark Credits © 2008 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. ENERGY STAR® and the ENERGY STAR logo® are U.S. registered marks of the United States Environmental Protection Agency. The information contained herein is subject to change without notice.
Table of contents 1 Product basics Product comparison ............................................................................................................................. 2 Product features ................................................................................................................................... 2 Walkaround .......................................................................................................................................... 4 Front and side view ......
4 Use the product with Macintosh Software for Macintosh ....................................................................................................................... 28 Supported operating systems for Macintosh ..................................................................... 28 Supported printer drivers for Macintosh ............................................................................. 28 Priority for print settings for Macintosh .......................................................
Default gateway ................................................................................ 42 6 Paper and print media Understand paper and print media use .............................................................................................. 44 Supported paper and print media sizes .............................................................................................. 45 Supported paper types and tray capacity .............................................................................
Open HP ToolboxFX .......................................................................................................... 69 Status ................................................................................................................................. 70 Event log ........................................................................................................... 70 Alerts ....................................................................................................................
10 Solve problems Basic troubleshooting checklist .......................................................................................................... 94 Factors that affect product performance ............................................................................ 94 Control-panel and status-alert messages ........................................................................................... 95 Clear jams ......................................................................................
Appendix D Regulatory information FCC regulations ............................................................................................................................... 140 Environmental product stewardship program ................................................................................... 141 Protecting the environment .............................................................................................. 141 Ozone production .........................................................
1 ENWW Product basics ● Product comparison ● Product features ● Walkaround 1
Product comparison HP Color LaserJet CP2020 Series Printer ● Prints up to 21 pages per minute (ppm) on letter-size media. ● 50-sheet multipurpose tray (tray 1) and 250-sheet input tray (tray 2) ● Optional 250-sheet input tray (tray 3) (standard on HP Color LaserJet CP2020x) ● Hi-Speed universal serial bus (USB) 2.
● Provides N-up printing (printing more than one page on a sheet). ● The printer driver provides the option to manually print on both sides. Supplies ● Uses print cartridges with HP ColorSphere toner. Accessibility ● Online user guide is compatible with text screen-readers. ● Print cartridges can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand.
Walkaround Front and side view 1 Output bin (holds 125 sheets of standard paper) 2 Legal-output extension 3 Front door (provides access to the print cartridges) 4 Tray 1 (multipurpose tray) 5 Tray 2 (holds 250 sheets of standard paper and provides jam access) 6 Optional tray 3 (holds 250 sheets of standard paper) 7 Power switch 8 Control panel 9 DIMM door (for adding additional memory) Back view 1 4 Hi-Speed USB 2.0 port and network port.
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6 Chapter 1 Product basics ENWW
2 ENWW Control panel ● Control-panel walkaround ● Control-panel menus 7
Control-panel walkaround The product has the following items on the control panel. ! 8 1 Control-panel display: The display provides information about the product. Use the menus on the display to establish product settings. 2 Back arrow ( ) button: Use this button for the following actions: ● Exit the control-panel menus. ● Scroll back to a previous menu in a submenu list. ● Scroll back to a previous menu item in a submenu list (without saving changes to the menu item).
Control-panel menus Use the menus 1. Press OK to open the menus. 2. Press the Left arrow ( ) or Right arrow ( ) button to navigate through the listings. 3. Press OK to select the appropriate option. An asterisk (*) appears next to the active selection. 4. Press the Back arrow ( ) button to scroll back through the submenus. 5. Press X to exit the menu without saving any changes.
Reports menu Use the Reports menu to print reports that provide information about the product. 10 Menu item Description Demo page Prints a color page that demonstrates print quality. Menu structure Prints a map of the control-panel-menu layout. Config report Prints a list of all the product settings. Includes network information when the product is connected to a network.
System setup menu Use this menu to establish basic product settings. The System setup menu has several sub-menus. Each is described in the following table. Menu item Sub-menu item Sub-menu item Language Paper setup Description Select the language for the control-panel display messages and the product reports. Def. paper size Letter A4 Select the size for printing internal reports or any print job that does not specify a size. Legal Def. paper type A list of available media types appears.
Menu item Sub-menu item Sub-menu item Description Calibrate color After power on After power on: Select how soon the product should calibrate after you turn it on. The default setting is 15 minutes. Calibrate now Calibrate now: Makes the product perform a calibration immediately. If a job is processing, the product calibrates after the job is complete. If an error message is displayed, you must clear the error first.
Menu item Sub-menu item Sub-menu item Description Lighter Medium Darker Darkest ENWW Control-panel menus 13
Service menu Use this menu to restore default settings, clean the product, and activate special modes that affect print output. Menu item Sub-menu item Cleaning mode Description Use this option to clean the product if you see toner specks or other marks on the printed output. The cleaning process removes dust and excess toner from the paper path. When you select this item, the product prompts you to load plain paper in tray 1 and then press OK to start the cleaning process.
Network config. menu Use this menu to establish network configuration settings. Menu item Sub-menu item Description TCP/IP config Automatic Select Automatic to automatically configure all the TCP/IP settings. Manual Select Manual to manually configure the IP address, subnet mask, and default gateway. The default setting is Automatic.
16 Chapter 2 Control panel ENWW
3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● HP Universal Print Driver (UPD) ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Install the Windows software ● Supported utilities 17
Supported operating systems for Windows The product supports the following Windows operating systems: 18 ● Windows XP (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows 2000 ● Windows Vista Chapter 3 Software for Windows ENWW
Supported printer drivers for Windows ● PCL 6 ● HP postscript level 3 emulation The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver. NOTE: The Postscript driver that supports this product is the Postscript version of the HP Universal Print Driver (UPD) for Windows.
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.
Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). Check the installation notes and readme files on the device CD for additional software and languages.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: 22 The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu in the software program, click Print. 1. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. 2.
Install the Windows software Software installation types for Windows You can choose from the following types of software installations: ● Recommended. Installs all of the software for the product, including the user guide. This can be selected for either direct connect (USB) or network installations. ● Express USB Install. Installs the minimum software for a product that uses a direct USB connection. Selecting this install method indicates your acceptance of HP's Software License terms.
Supported utilities HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be installed only on the network administrator’s computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 4.
HP ToolboxFX HP ToolboxFX software is a program that you can use for the following tasks: ● Check the product status ● Check the supplies status and shop online for supplies ● Set up alerts ● View product usage reports ● View product documentation ● Gain access to troubleshooting and maintenance tools HP ToolboxFX is supported for direct USB and network installations. You do not have to have Internet access to open and use HP ToolboxFX.
4 ENWW Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver 27
Software for Macintosh Supported operating systems for Macintosh The device supports the following Macintosh operating systems: ● Mac OS X V10.2.8, V10.3, V10.4 and later NOTE: For Mac OS V10.4 and later, PPC and Intel Core Processor Macs are supported. Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files and Printer Dialog Extensions (PDEs) for use with Macintosh computers.
Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 4. On the Printers menu, click Configure. 5. Click the Installable Options menu. NOTE: Configuration settings might not be available in Classic mode. Mac OS X V10.3 or Mac OS X V10.4 1. From the Apple menu, click System Preferences and then Print & Fax. 2. Click Printer Setup. 3. Click the Installable Options menu. Mac OS X V10.5 1.
Use features in the Macintosh printer driver Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3.
Use watermarks A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. Select Overlay to print a message that is not transparent. 4. Next to Pages, select whether to print the watermark on all pages or on the first page only. 5.
Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. ● For all other trays, load the letterhead paper face-down with the top edge at the back of the tray. 2. On the File menu, click Print. 3. Open the Layout menu. 4.
5 ENWW Connectivity ● Supported network operating systems ● USB connection ● Supported network protocols ● Configure the product on the network 33
Supported network operating systems The following operating systems support network printing: Full software installation Printer driver only ● Windows 2003 Server (64-bit) ● Windows 2000 ● Windows XP (32-bit and 64-bit) ● Windows 2003 Server (32-bit) ● Windows Vista (32-bit and 64-bit) ● Linux (Web only) ● Mac OS X V10.2.8, V10.3, V10.
USB connection NOTE: Do not connect the USB cable before installing the software. The installation program will notify you when the USB cable should be connected. This product supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing.
Supported network protocols The product supports the TCP/IP network protocol. It is the most widely used and accepted networking protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6. The following tables list the networking services/protocols that are supported on the product.
Table 5-4 IP addressing (continued) ENWW Service name Description BOOTP (bootstrap protocol) For Automatic IP address assignment. BOOTP server provides the product with an IP address. Requires administrator to input the product MAC hardware address on BOOTP server in order for product to obtain an IP address from that server. Auto IP For Automatic IP address assignment. If neither a DHCP server nor a BOOTP server is present, this service allows the product to generate a unique IP address.
Configure the product on the network To configure network parameters on the product, use the product control panel, or the embedded Web server. For Windows operating systems, use the HP ToolboxFX software. For Mac OS X, use the Utility button. Set up the product on the network Hewlett-Packard recommends that you use the HP software installer on the product CD-ROM to set up printer drivers for networks. NOTE: You must connect the printer to your network prior to starting the software installation.
IP address You can configure the IP address manually or automatically via DHCP, BootP, or AutoP. Manual configuration 1. On the control-panel menu, press OK. 2. Use the Left arrow ( ) or the Right arrow ( ) button to select Network config., and then press OK. 3. Use the Left arrow ( ) or the Right arrow ( ) button to select TCP/IP config, and then press OK. 4. Use the Left arrow ( ) or the Right arrow ( ) button to select Manual, and then press OK. 5.
Show or hide the IP address on the control panel NOTE: When Show IP address is On, the IP address will alternately appear on the control-panel display with the print-cartridge-status gauges. 1. On the control-panel menu, press OK. 2. Use the Left arrow ( ) or the Right arrow ( ) button to select Network config., and then press OK. 3. Use the Left arrow ( ) or the Right arrow ( ) button to select Show IP address, and then press OK. 4.
Restore defaults (network settings) 1. On the control-panel menu, press OK. 2. Use the Left arrow ( ) or the Right arrow ( ) button to select Network config., and then press OK. 3. Use the Left arrow ( ) or the Right arrow ( ) button to select Restore defaults, and then press OK. 4. Press OK to restore the factory network default settings. Press X to exit the menu without restoring the factory network default settings.
Subnets When an IP network address for a particular network class is assigned to an organization, no provision is made for more than one network being present at that location. Local network administrators use subnets to partition a network into several different subnetworks. Splitting a network into subnets can result in better performance and improved use of limited network address space. Subnet mask The subnet mask is a mechanism used to divide a single IP network into several different subnetworks.
6 ENWW Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Supported paper types and tray capacity ● Special paper or print media guidelines ● Load paper and print media 43
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 6-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.27 x 11.69 inches) Executive 184 x 267 mm (7.24 x 10.51 inches) A3 297 x 420 mm (11.69 x 16.
Table 6-2 Supported envelopes and postcards (continued) 46 Size Dimensions Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Envelope C5 162 x 229 mm (6.93 x 9.84 inches) Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Postcard 100 x 148 mm (3.94 x 5.83 inches) Double postcard 148 x 200 mm (5.83 x 7.
Supported paper types and tray capacity Table 6-3 Tray 1 Media type Weight Capacity1 Paper orientation Every day: 60 to 90 g/m2 (16 to 24 lb) Up to 50 sheets Side to be printed on face-up, with the top edge at the back of the tray Up to 176 g/m2 (47 lb)2 Up to 5 mm (0.2 inches) stack height Side to be printed on face-up, with the top edge at the back of the tray Up to 176 g/m2 (47 lb)2 Up to 5 mm (0.
Table 6-4 Tray 2 and Tray 3 Media type Weight Capacity1 Paper orientation Every day: 60 to 90 g/m2 (16 to 24 lb) Up to 250 sheets Side to be printed on face-up, with the top edge at the back of the tray Up to 176 g/m2 (47 lb)2 Up to 12.5 mm (0.5 inches) stack Side to be printed on face-up, height with the top edge at the back of the tray Up to 176 g/m2 (47 lb)2 Up to 12.5 mm (0.
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat.
Load paper and print media Load tray 1 50 1. Open tray 1. 2. If loading long sheets of media, pull out the extension tray. 3. If necessary, flip out the extension.
4. Extend the paper guides fully (callout 1) and then load the media stack into tray 1 (callout 2). Adjust the paper guides to the size of the paper. NOTE: Place the media into tray 1 with the side to be printed on face-up and the top toward the product. Load tray 2 or 3 1. Pull the tray out of the product. 2. Slide open the paper length and width guides. ● To load Legal-size paper, extend the tray by pressing and holding the extension tab while pulling the front of the tray toward you.
52 3. Place the paper in the tray and make sure that it is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. 4. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 5. Slide the tray into the product.
7 ENWW Print tasks ● Cancel a print job ● Use features in the Windows printer driver 53
Cancel a print job You can stop a print request by using the product control panel or using your software program. For instructions on how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE: It can take some time for all printing to clear after you have canceled a print job. Cancel the current print job at the product control panel Press the Cancel Job (X) button on the control panel.
Use features in the Windows printer driver Open the printer driver How do I Steps to perform Open the printer driver On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences. Get help for any printing option Click the ? symbol in the upper-right corner of the printer driver, and then click any item in the printer driver. A pop-up message displays that provides information about the item. Or, click Help to open the online Help.
How do I Steps to perform Scale a page to fit on a selected paper size Click Print document on, and then select a size from the dropdown list. Scale a page to be a percent of the actual size Click % of actual size, and then type the percent or adjust the slider bar. Print a watermark a) Select a watermark from the Watermarks drop-down list. b) To print the watermark on the first page only, click First page only. Otherwise, the watermark is printed on each page.
How do I Steps to perform Select advanced printing options In any of the sections, click a current setting to activate a dropdown list so you can change the setting. Change the number of copies that are printed Open the Paper/Output section, and then enter the number of copies to print. If you select 2 or more copies, you can select the option to collate the pages.
58 Chapter 7 Print tasks ENWW
8 ENWW Color for Windows ● Manage color ● Match colors ● Advanced color use 59
Manage color Manage color by changing the settings on the Color tab in the printer driver. Automatic Setting color options to Automatic typically produces the best possible print quality for color documents. The Automatic color adjustment option optimizes the neutral-gray color treatment, halftones, and edge enhancements for each element in a document. For more information, see your printer driver online Help. NOTE: Automatic is the default setting and is recommended for printing all color documents.
Table 8-1 Manual color options (continued) Setting description Setting options Neutral Grays ● The Neutral Grays setting determines the method for creating gray colors used in text, graphics, and photographs. Black Only generates neutral colors (grays and black) by using only black toner. This guarantees neutral colors without a color cast. This setting is best for documents and grayscale viewgraphs. ● 4-Color generates neutral colors (grays and black) by combining all four toner colors.
Match colors For most users, the best method for matching colors is to print sRGB colors. The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors by using light pixels that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan, magenta, yellow, and black) process.
Use the following procedure to download the HP Basic Color Match tool through the software CD. 1. Insert the CD into your CD-ROM drive. The CD autoruns. 2. Select Install more software. 3. Select HP Basic Color Match. The tool downloads and installs itself. A desktop icon is also created. Use the following procedure to download the HP Basic Color Match tool through HP ToolboxFX. 1. Open HP ToolboxFX. 2. Select the Help folder. 3. In the Color Printing Tools section, select Basic Color Match.
Advanced color use The product provides automatic color features that generate excellent color results. Carefully designed and tested color tables provide smooth, accurate color rendition of all printable colors. The product also provides sophisticated tools for the experienced professional. HP ColorSphere toner HP designs the print system (printer, print cartridges, toner, and paper) to work together to optimize print quality, product reliability, and user productivity.
The latest versions of Adobe PhotoShop®, CorelDRAW®, Microsoft Office, and many other programs use sRGB to communicate color. Because it is the default color space in Microsoft operating systems, sRGB has been adopted broadly. When programs and devices use sRGB to exchange color information, typical users experience greatly improved color matching.
66 Chapter 8 Color for Windows ENWW
9 ENWW Manage and maintain ● Information pages ● HP ToolboxFX ● Embedded Web server ● Manage supplies ● Replace print cartridges ● Memory and font DIMMs ● Clean the product ● Firmware updates 67
Information pages Use the control panel to print information pages that give details about the product and its current settings. 1. Press OK to open the menus. 2. Press the Left arrow ( ) or Right arrow ( ) button to navigate to Reports, and then press OK. 3. Press the Left arrow ( ) or Right arrow ( ) button to navigate through the reports, and then press OK to print a report. 4. Press X to exit the menus.
HP ToolboxFX Open HP ToolboxFX Open HP ToolboxFX in one of these ways: ● In the Windows system tray, double-click the HP ToolboxFX icon ( ● On the Windows Start menu, click Programs (or All Programs in Windows XP and Vista), click HP, click HP Color LaserJet CP2020 Series, and then click HP ToolboxFX. ).
Status The Status folder contains links to the following main pages: ● Device status. This page indicates product conditions such as a jam or an empty tray. After you correct a problem, click Refresh status to update the product status. ● Supplies status. View details such as the approximate percent of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge. This page also has links for ordering supplies and for finding recycling information.
Alerts The Alerts folder contains links to the following main pages: ● Set up Status Alerts. Set up the product to send you pop-up alerts for certain events, such as low levels of cartridge life. ● Set up E-mail Alerts. Set up the product to send you e-mail alerts for certain events, such as low levels of cartridge life.
3. In the Password box, type the password that you want to set, and then in the Confirm password box, type the same password again to confirm your choice. 4. Click Apply to save the password. Help The Help folder contains links to the following main pages: 72 ● Troubleshooting. View troubleshooting help topics, print troubleshooting pages, clean the product, and open Microsoft Office Basic Colors. For more information about Microsoft Office Basic Colors, see Match colors on page 62.
Device Settings The Device Settings folder contains links to the following main pages: ● Device Information. View information such as the product description and a contact person. ● Paper Handling. Configure trays or change the product paper-handling settings, such as default paper size and default paper type. ● Printing. Change the default product print settings, such as number of copies and paper orientation. ● PCL5c. Change the PCL settings. ● PostScript. Change the PS settings.
Paper Handling Use these options to configure your default settings. These are the same options that are available on the control-panel menus on the control panel. For more information, see Control-panel menus on page 9. The following options are available for handling print jobs when the product is out of media: ● Select Wait for paper to be loaded. ● Select Cancel from the Paper out action drop-down list to cancel the print job.
Print Quality Use these options to improve the appearance of your print jobs. These are the same options that are available on the control panel menus. For more information, see Control-panel menus on page 9. Color Calibration ● Power On Calibration. Specify whether the product should calibrate when you turn it on. ● Calibration Timing. Specify how frequently the product should calibrate. ● Calibrate Now. Set the product to calibrate immediately.
Service During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX provides an easy method for cleaning the paper path. Network Settings The network administrator can use this tab to control the network-related settings for the product when it is connected to an IP-based network.
Embedded Web server When the product is connected to the network, the embedded Web server is automatically available. The embedded web server can be accessed through a standard web browser NOTE: When the product is directly connected to a computer, use the HP ToolboxFX to view the product status. Use the embedded Web server to view product and network status and to manage printing functions from your computer instead of from the product control panel. ● View product control status information.
Embedded Web server sections The table below describes the basic screens of the embedded Web server. Tab or section Description Status tab ● Device Status: Shows the product status and shows the life remaining of HP supplies, with 0% indicating that a supply has reached the end of its estimated life. ● Supplies Status: Shows the approximate life remaining of HP supplies, with 0 percent indicating that a supply has reached the end of its estimated life. This page also provides supplies part numbers.
Tab or section Description NOTE: The Settings tab can be password-protected; see Set password on page 71. If this product is on a network, always consult with the printer administrator before changing settings on this tab. Networking tab Provides the ability to change network settings from your computer. ENWW Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network.
Manage supplies Supplies life The print cartridge use HP ColorSphere toner. For information about the number of pages the cartridges can print, see www.hp.com/go/pageyield. Actual yield depends on specific use. Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
Print when cartridge has reached estimated end of life An Order Supplies message appears when a print cartridge is nearing the end of its life. A Replace supplies message appears when the print cartridge has reached its estimated end of life. To ensure optimal print quality, HP recommends replacing a print cartridge when the Replace supplies message appears.
Replace print cartridges 82 1. Open the front door. 2. Pull out the print-cartridge drawer. 3. Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it. 4. Remove the new print cartridge from the packaging.
5. Remove the orange, plastic shield from the bottom of the new print cartridge. CAUTION: Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems. 6. ENWW Insert the new print cartridge into the product.
84 7. Pull the tab on the left side of the print cartridge straight up to completely remove the sealing tape. Discard the sealing tape. 8. Close the print-cartridge drawer.
9. Close the front door. 10. Place the old print cartridge in the box for the new print cartridge. Follow the recycling instructions that are included in the box.
Memory and font DIMMs Product memory The product has one dual inline memory module (DIMM) slot. Use the DIMM slot to upgrade the product with the following items: ● More product memory (DIMMs are available in 64, 128, and 256 MB) ● Other DIMM-based printer languages and product options ● Support-language character sets (for example, Chinese characters or Cyrillic alphabet characters). NOTE: To order DIMMs, see Supplies and accessories on page 125.
ENWW 3. Remove the DIMM access door. 4. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out. 5. Remove the new DIMM from the antistatic package, and then locate the alignment notch on the bottom edge of the DIMM.
6. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle. 7. Push down on the DIMM until both latches engage the DIMM. When the installation is correct, the metal contacts are not visible. NOTE: If you have difficulty inserting the DIMM, make sure that the notch on the bottom of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure that you are using the correct DIMM type. 8. 88 Reinsert the DIMM access door.
9. Close the DIMM access door. 10. Reconnect the power cable and USB or network cable, and then turn on the product. 11. After installing a memory DIMM, see Enable memory on page 90.
Enable memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. Enable memory for Windows 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Select this product and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK. Check DIMM installation Turn the product on.
4. Press the Left arrow ( ) or Right arrow ( ) button to highlight Cleaning mode . 5. Press OK. Clean the product using the embedded Web server 1. Open the embedded Web server. 2. Click the Settings tab. 3. Click the Service menu. 4. Click Start. Firmware updates To upgrade the product firmware, download the firmware update file from www.hp.com/go/ ljcp2020series_software and save the file to your network or personal computer.
92 Chapter 9 Manage and maintain ENWW
10 Solve problems ENWW ● Basic troubleshooting checklist ● Control-panel and status-alert messages ● Clear jams ● Solve image-quality problems ● Performance problems ● Product software problems ● Solve Macintosh problems 93
Basic troubleshooting checklist If you are experiencing problems with the product, use the following checklist to identify the cause of the problem: ● Is the product connected to power? ● Is the product on? ● Is the product in the Ready state? ● Are all necessary cables connected? ● Are genuine HP supplies installed? ● Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge removed? For additional information about installation and setup, see the gettin
Control-panel and status-alert messages The control-panel messages indicate the current product status or situations that might require action. Status-alert messages appear on the computer screen (in addition to control-panel messages) when the product has certain problems. If a status-alert message is available, a alert column in the following table.
Control-panel message Status alert Description Recommended action directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 50.X Fuser error The product has experienced an error with the fuser. Turn off then on Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. Turn off the product, wait at least 25 minutes, and then turn on the product. If you are using a surge protector, remove it.
Control-panel message Status alert Description Recommended action If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 57.X Fan error The product has experienced a problem with its internal fan. Turn off then on Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it.
Control-panel message Status alert Description Recommended action in wrong position A print cartridge is installed in the Be sure that each print cartridge incorrect slot. is in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, yellow. Device error An internal error occurred. Press OK to resume the job. Front Door open The product front door is open. Close the door. Genuine HP supply installed A genuine HP supply was installed.
Control-panel message Status alert Description Recommended action away from you and then press OK. Manual feed The product is set for manual feed mode. Press OK to clear the message or load the correct media into tray 1. The product memory is almost full. Press OK to finish the job, or press X to cancel the job. Press [OK] for available media Memory is low Press [OK] Break the job into smaller jobs that contain fewer pages.
Control-panel message Status alert Description Recommended action If the error persists, turn the power off and then on. Resend the print job. Rear Door open The product rear door is open. Close the door. Remove shipping locks from cartridge A print cartridge shipping lock is installed. Be sure that the print cartridge shipping lock has been removed. Remove shipping locks from all cartridges A print cartridge shipping lock is installed on one or more print cartridges.
Clear jams Common causes of jams Common causes of jams1 Cause Solution The paper length and width guides are not adjusted correctly. Adjust the guides so they are against the paper stack. The media does not meet specifications. Use only media that meets HP specifications. See Paper and print media on page 43. You are using media that has already passed through a printer or copier. Do not use media that has been previously printed on or copied. An input tray is loaded incorrectly.
Jam locations Use this illustration to find the locations of jams. 1 Output bin 2 Tray 1 3 Tray 2 4 Optional tray 3 5 Fuser (behind the rear door) 6 Tray 2 jam-access area Change Jam Recovery setting When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during a jam. Use HP ToolboxFX to turn on the Jam Recovery feature. 1. Open HP ToolboxFX. 2. Click the Device Settings folder, and then click System Setup. 3.
If paper has entered far enough into tray 1, remove tray 2, drop the tray 1 plate down, and then remove the paper from the opening. Clear jams in tray 2 ENWW 1. Pull out tray 2 and place it on a flat surface. 2. Lower the jam-access tray. 3. Remove the jammed sheet by pulling it straight out.
4. Replace tray 2. 5. Press OK to continue printing. Clear jams in tray 3 1. Pull out tray 3 and place it on a flat surface. 2. Remove the jammed sheet by pulling it straight out.
3. Replace tray 3. 4. Press OK to continue printing. Clear jams in fuser area 1. Open the rear door. 2. If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments.
3. Close the rear door.
Clear jams in output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: 3. If the sheet tears, make sure that all fragments are removed before resuming printing. Open and then close the rear door to clear the message. Clear jams in duplexer (duplexing models only) 1. ENWW Open the rear door.
2. If necessary, pull the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. 3. If necessary, remove any visible paper from bottom side of the duplexing unit. 4. If you can not see any jammed paper, lift the duplexing unit using the tab on the side of the duplexing unit. 5. If you can see the trailing edge of the paper, remove the paper from the product.
ENWW 6. If you can see the leading edge of the paper, remove it from the product. 7. Close the rear door.
Solve image-quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. Identify and correct print defects Use the checklist and print-quality issues charts in this section to solve print-quality problems. Print-quality checklist General print-quality problems can be solved by using the following checklist: 1.
General print quality issues The following examples depict Letter-size paper that has passed through the product short-edge first. These examples illustrate problems that would affect all of the pages that you print, whether you print in color or in black only. The topics that follow list the typical cause and solution for each of these examples. Problem Cause Solution Print is light or faded. The media might not meet HP specifications. Use media that meets HP specifications.
Problem Cause Solution Vertical streaks or bands appear on the page. One or more print cartridges might be defective. Print the Supplies status page to check the remaining life. See Information pages on page 68. Aa Bb C c Aa Bb C c Aa Bb C c Aa Bb C c Aa Bb C c The amount of background toner shading becomes unacceptable. Toner smears appear on the media. The toner smears easily when touched. 112 Chapter 10 Solve problems Use HP ToolboxFX to troubleshoot the problem.
Problem Cause Solution Marks repeatedly appear at even The device is not set to print on the type intervals on the printed side of the page. of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing. Print speed might be slower if you are using heavy paper. Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning.
Problem Cause Solution The printed page is curled or wavy. The device is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing. Print speed might be slower if you are using heavy paper. The Service menu item Less paper curl is set to Off. Use the control-panel menus to change the setting. See Control-panel menus on page 9. The media might not meet HP specifications.
Problem Cause Solution An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field). Software settings might affect image printing. In your software program, change the tone (darkness) of the field in which the repeated image appears. In your software program, rotate the whole page 180° to print the lighter image first. The order of images printed might affect printing. Change the order in which the images are printed.
Problem Cause Solution One or more colors are not printing, or are inaccurate. Sealing tape might be on the print cartridges. Verify that the sealing tape has been completely removed from the print cartridges. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser printers. The device might be operating in excessively humid conditions. Verify that the device environment is within humidity specifications.
Use HP ToolboxFX to troubleshoot print-quality problems NOTE: Before proceeding, print a Supplies status page to see the approximate number of pages remaining for each print cartridge. See Information pages on page 68. From the HP ToolboxFX software you can print a page that helps identify whether a specific print cartridge is causing the problem, or if the problem is with the product itself. The print-quality troubleshooting page prints five bands of color, which are divided into four overlapping sections.
Print the print-quality troubleshooting page 1. Open HP ToolboxFX. See Open HP ToolboxFX on page 69. 2. Click the Help folder, and then click the Troubleshooting page. 3. Click the Print button, and then follow the directions on the printed pages. Optimize and improve print quality Always make sure that the Type is setting in the printer driver matches the type of paper that you are using. Use the print-quality settings in the printer driver to prevent print-quality problems.
Performance problems Problem Cause Solution Pages print but are totally blank. The sealing tape might still be in the print cartridges. Verify that the sealing tape has been completely removed from the print cartridges. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier media types can slow the print job.
Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. An error message was displayed during the software installation ● Try plugging the USB cable into a different USB port on the computer. ● Reinstall the product software.
Solve Macintosh problems Solve problems with Mac OS X NOTE: If you are installing the product using a USB connection, do not connect the USB cable to the device and the computer before you install the software. Connecting the USB cable will cause the Mac OS X to automatically install the product, but the installation will be faulty. You must then uninstall the product, disconnect the USB cable, reinstall the software from the product CD-ROM, and reconnect the USB cable when the software prompts you.
The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cause Solution Ethernet hub, try connecting directly to the computer or use a different port. The product software might not have been installed or was installed incorrectly. Make sure that the product PPD file is in the following hard-drive folder: LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/ .LPROJ , where is the two-letter language code for the language that you are using.
When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB and has the appropriate USB software from Apple. ● Verify that your Macintosh operating system is Mac OS X V10.28 or later. Hardware troubleshooting ● Check that the product is turned on.
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A Supplies and accessories Order supplies and accessories Table A-1 Supplies and accessories ENWW Part Part number Type/size Print cartridges CC530A Black print cartridge with HP ColorSphere toner For information about the yield for the cartridges, see www.hp.com/go/ pageyield. Actual yield depends on specific use.
126 Appendix A Supplies and accessories ENWW
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● Print cartridge limited warranty statement ● End User License Agreement ● Customer support ● Repack the product ● Service information form 127
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP2020 Series printers One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS.
Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support/ljcp2020series Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.
Repack the product If your product needs to be moved or shipped to another location, perform the following procedure to repack it. CAUTION: Shipping damage as a result of inadequate packing is the customer's responsibility. The product must remain upright during shipment. Repack the product CAUTION: It is extremely important to remove the print cartridges before shipping the product. Print cartridges left in the product during shipping will leak and entirely cover the product with toner.
Service information form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model number: Model name: Serial number: Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete the repair.
C ENWW Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Environmental specifications 135
Physical specifications Table C-1 Physical specifications Product Height Depth Width Weight Non-duplexing model 322 mm (12.7 inches) 454 mm (17.9 inches) 405 mm (15.9 inches) 19.90 kg (43.78 lb) Duplexing model 322 mm (12.7 inches) 484 mm (19.1 inches) 400 mm (15.7 inches) 21.10 kg (46.
Electrical specifications WARNING! Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This may damage the product and void the product warranty. Table C-2 Electrical specifications Item 110-volt models 220-volt models Power requirements 100 to 127 V (+/-10%) 220 to 240 V (+/-10%) 50 to 60 Hz (+/-2 Hz) 50 to 60 Hz (+/-2 Hz) 6.0 A 3.
Acoustic emissions Table C-4 HP Color LaserJet CP2020 Series1,2 Sound power level Declared per ISO 9296 Printing (21 ppm)3 LWAd = 6.4 Bels (A) [64dB (A)] Ready LWAd = Inaudible Sound pressure level: bystander position Declared per ISO 9296 Printing (20 ppm)3 LpAm = 67 dB (A) Ready LpAm = Inaudible 1 Values are based on preliminary data, see www.hp.com/support/ljcp2020series for current information. 2 Configuration tested: HP Color LaserJet CP2020 Series monochrome simplex printing.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Country/region specific statements 139
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape up to eight single boxes together using strapping or packaging tape (up to 70 lbs). 3. Use a single pre-paid shipping label.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Declaration of conformity according to ISO/IEC 17050-1 and EN 17050-1; DoC#: BOISB-0701–00–rel. 1.
Country/region specific statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet CP2020 Series, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Substances Table (China) 根据中国电 子信息产 品污 染控制管理办 法的要求而出台 Table D-1 有毒有害物质 表 部件名称 有毒有害物质 和元素 铅 (Pb) 汞 (Hg) 镉 (Cd) 六价铬 (Cr(VI)) 多溴 溴 苯 (PBB) 多溴 二苯醚 (PBDE) 打印引擎 X O X X O O 控制面板 O O O O O O 塑料外壳 O O O O O O 格式化板组 件 X O O O O O 碳粉盒 X O O O O O O:表示在此部件所用的所有同类 材料中，所含的此有毒或有害物质 均低于 SJ/T11363-2006 的限制要 求。 X:表示在此部件所用的所有同类 材料中，至少一种 所含的此有毒或有害物质 高于 SJ/T11363-2006 的限 制要求。 NOTE: ENWW 引用的“环 保使用期限”是根据在正常温度和湿度条件下操作使用产 品而确定的。 Country/region specific statements 147
148 Appendix D Regulatory information ENWW
Index Symbols/Numerics in wrong position error message 98 A accessibility features 3 accessories ordering 125 acoustic specifications 138 advanced printing options Windows 56 alerts viewing with HP Toolbox FX 71 Alerts tab, HP Toolbox FX 71 alerts, setting up 70 alternative letterhead mode 56 altitude specifications 138 anticounterfeit supplies 80 archive setting 14 auto continue use 81 Automatic crossover setting 40 automatic crossover, setting 15 B background, gray 112 bands, troubleshooting 112
show IP address, setting 40 System Setup menu 11 copies, number of Windows 56 counterfeit supplies 80 country/region of origin 5 cover pages 30, 55 creases, troubleshooting 114 crooked pages 114 curl, paper settings 14 curled media 114 custom-size paper settings Macintosh 30 customer support online 132 service information form 134 D declaration of conformity 144 default settings, restoring 14 demo page 10 density settings 75 device discovery over network“ 36 device error message 98 Device Settings tab, HP T
ImageREt 3600 2, 64 information pages configuration 38 network configuration 38 install supplies message 98 interface ports types included 2 invalid driver error message 98 IP address BOOTP 41 Macintosh, troubleshooting 121 overview 41 protocols supported 36 J jam recovery 102 jams common causes of 101 locations 101 output bin, clearing 107 paper path, clearing 105 tracking number of 10 jams error messages 98 jams tray # error messages 98 Japanese VCCI statement 145 Jetadmin, HP Web 25 K Korean E
O on/off switch 4 online support 132 operating environment specifications 138 operating systems supported 2, 18, 28 operating systems, networks 34 order supplies message 99 ordering supplies Web sites 125 orientation setting, Windows 56 output bin capacity 2 jams, clearing 107 locating 4 output quality archive setting 14 HP ImageREt 3600 64 HP ToolboxFX settings 75 print, troubleshooting 110 P page count 10 page order, changing 56 page too complex error message 99 pages blank 119 not printing 119 printing s
HP ImageREt 3600 64 specifications 2 Restore defaults network settings 41 restoring default settings 14 revision level 5 RGB settings 61, 64 S safety statements 145, 146 scale documents Macintosh 30 Windows 55 scatter, troubleshooting 114 serial number 5 service HP ToolboxFX settings 76 information form 134 repacking the product 133 service error message 97 Service menu 14 service page 10 Services tab Macintosh 32 settings color 64 configuration page 38 driver presets (Macintosh) 30 drivers 23, 28 HP Toolbo
locating 4 settings 11 tray 2 capacity 4 jams, clearing 103 loading 50 locating 4 settings 11 tray 3 capacity 4 jams, clearing 104 locating 4 trays capacities 2 double-sided printing 32 included 2 jams, clearing 103, 104 load error messages 98 locating 4 settings 11, 74 troubleshooting blank pages 119 calibration 118 checklist 94 color 115 configuration page, printing 38 control panel messages 95 curled media 114 EPS files 122 faded print 111 jams 101 lines, printed pages 112 loose toner 112 Macintosh probl
*CB493-90908* *CB493-90908* CB493-90908
