HP Deskjet F735 All-in-One Windows Help
HP Deskjet F735 All-In-One
1 HP Deskjet F735 All-In-One Help.............................................................................................7 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................9 Control panel buttons...............................................................................................................10 Status light overview.....................................................................
Contents Perform special print jobs.........................................................................................................38 Print a borderless image.....................................................................................................38 Print a photo on plain paper...............................................................................................39 Print a photo on photo paper......................................................................................
Work with print cartridges.........................................................................................................67 Handle the print cartridges.................................................................................................68 Check the estimated ink levels...........................................................................................69 Replace the print cartridges................................................................................................
Contents Copy troubleshooting..............................................................................................................129 Nothing happens when I try to copy.................................................................................129 Parts of the original do not appear or are cut off..............................................................130 The printout is blank.........................................................................................................
14 Technical information Specifications.........................................................................................................................217 Notice to Windows 2000 users...............................................................................................218 Environmental product stewardship program.........................................................................218 Paper use..............................................................................................
Contents 6
HP Deskjet F735 All-In-One Help For information about the HP All-in-One, see: • • • • • • • • • • • • “HP All-in-One overview” on page 9 “Find more information” on page 15 “How do I?” on page 17 “Connection information” on page 19 “Load originals and load paper” on page 21 “Print from your computer” on page 31 “Use the copy features” on page 53 “Use the scan features” on page 61 “Maintain the HP All-in-One” on page 65 “Shop for ink supplies” on page 81 “HP warranty and support” on page 211 “Technical infor
Chapter 1 HP Deskjet F735 All-In-One Help 8 HP Deskjet F735 All-In-One Help
2 HP All-in-One overview The HP Deskjet F735 All-In-One is a versatile device that enables easy-to-use copying, scanning, and printing. Copy The HP All-in-One allows you to produce high-quality color and black-and-white copies on a variety of paper types. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos. Scan Scanning is the process of converting text and pictures into an electronic format for your computer.
Chapter 2 * Label Description 1 Control panel 2 Front access door 3 Paper-width guide 4 Input tray 5 Tray extender 6 Print cartridge door 7 Glass 8 Lid backing 9 Rear access door 10 Rear USB port 11 Power connection* Use only with the power adapter supplied by HP.
Label 1 Icon Name and Description Ink Level lights: Show ink level information for each print cartridge, four for the tri-color cartridge and four for the black cartridge. Check Print Cartridge lights: Indicates the need to reinsert the specified print cartridge, replace the print cartridge, or close the print cartridge door. The Black light indicates that the problem is with the black print cartridge, and the Color light indicates that the problem is with the tri-color print cartridge.
Chapter 2 (continued) Label Icon Name and Description When the HP All-in-One is off, a minimal amount of power is still used by the product. To completely disconnect the power supply to the HP All-in-One, turn the product off, and then unplug the power cord. CAUTION: Before you unplug the power cord, you must press the On button and allow the HP All-in-One to turn itself off. This prevents the print cartridges from drying out.
The following table describes common situations and explains what the lights mean. Light status What it means All lights are off. The HP All-in-One is turned off. Press the On button to turn on the product. The On light and one of the Paper Selection lights are on. The HP All-in-One is ready for printing, scanning, or copying. The On light is blinking. The HP All-in-One is busy printing, scanning, copying, or aligning the print cartridges.
Chapter 2 HP All-in-One overview 14 HP All-in-One overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Start Here guide The Start Here guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Start Here guide in order. If you have problems during setup, check the Start Here guide for troubleshooting information, or see “Troubleshooting” on page 83 in this onscreen Help.
Chapter 3 Find more information 16 Find more information
How do I? This section contains links to commonly performed tasks, such as printing photos and optimizing your print jobs.
Chapter 4 How do I? 18 How do I?
5 Connection information The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also share the product over an existing home network.
Chapter 5 Connection information 20 Connection information
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, business cards, and envelopes. This section contains the following topics: • • • Load originals Choose papers for printing and copying Load paper Load originals You can copy or scan business cards, photo paper, letter- or A4-size originals by loading them on the glass. To load an original on the glass 1. Lift the lid to the open position. 2.
Chapter 6 This section contains the following topics: • • • Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. If you are printing photos, for example, load HP Premium or HP Premium Plus photo paper in the input tray.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in English only. Recommended papers for printing only Certain papers are supported only when you start the print job from your computer. The following list provides information about these papers.
Chapter 6 • • • • • Highly textured stock, such as linen. It might not print evenly, and the ink can bleed into these papers. Extremely smooth, shiny, or coated papers not specifically designed for the HP Allin-One. They can jam the HP All-in-One or repel the ink. Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear. Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. Banner paper.
To load full-size paper 1. Pull out the tray extension. NOTE: When you use legal-size paper, leave the tray extender closed. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack are the same size and type. Load paper 25 Load originals and load paper 2. Slide the paper-width guide to its outermost position.
Chapter 6 4. Insert the stack of paper into the input tray with the short edge forward. Ensure that the side you want to print on faces down. Slide the stack of paper toward the product until it stops. CAUTION: Make sure that the product is idle and silent when you load paper into the input tray. If the product is servicing the print cartridges or otherwise engaged in a task, you could push the paper too far forward, causing the product to eject blank pages.
To load photo paper in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of photo paper into the far-right side of the input tray with the print side or glossy side down and short edge forward. Slide the stack of photo paper toward the product until it stops. TIP: For more help on loading small-size photo paper, refer to the guides engraved in the base of the input tray for loading photo paper. 3. Slide the paper-width guide inward until it stops at the edge of the paper.
Chapter 6 To load index cards in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of cards vertically (short edge facing outwards), with the side you want to print on facing down, into the far-right side of the input tray. Slide the stack of cards forward until it stops. 3. Slide the paper-width guide inward against the stack of cards until it stops.
To load envelopes 1. Remove all paper from the input tray. 2. Insert one or more envelopes into the far-right side of the input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops. TIP: To avoid paper jams, tuck the flap inside each envelope. TIP: For more help on loading envelopes, refer to the diagram engraved in the base of the input tray. 3. Slide the paper-width guide inward against the stack of envelopes until it stops.
Chapter 6 For best results, set the paper type before copying or printing.
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, do one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page. Scale the document size The HP All-in-One allows you to print the document at a different size than the original.
Chapter 7 To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6.
• • • Fast/Economical printing: Produce draft-quality printouts quickly. Presentation printing: Print high-quality documents, including letters and transparencies. Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One manually.
Chapter 7 To delete a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete.
To print a borderless image 1. Remove all paper from the input tray. 2. Place the photo paper print side down on the right side of the input tray. 3. On the File menu in your software application, click Print. 4. Make sure the product is the selected printer. 5. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the Features tab. 7.
Chapter 7 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, select the appropriate plain paper type from the Paper Type drop-down list. 7. In the Resizing Options area, click the appropriate paper size from the Size list.
6. In the Basic Options area, select the appropriate photo paper type from the Paper Type drop-down list. 7. In the Resizing Options area, click the appropriate paper size from the Size list. If the paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size. 8. In the Basic Options area, select a high print quality, such as Best, from the Print Quality drop-down list.
Chapter 7 Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in Maximum dpi mode 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
7. For binding, do one of the following: • For binding on the top like a notebook or calendar, select the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other top-to-bottom. This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document. 1 3 5 • For binding on the side like a book or magazine, click to clear the Flip Pages Up check box.
Chapter 7 To print a multiple-page document as a booklet 1. Load paper into the input tray. The paper should be thick enough so that the images do not show through to the other side. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab.
Figure 7-2 Right-edge binding for right-to-left languages 7 9 11 5 3 1 Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. 1 2 3 4 Print To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer.
Chapter 7 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Pages per sheet list, click 2, 4, 6, 9, or 16. 7. If you want a border to appear around each page image printed on the sheet of paper, select the Print page borders check box. 8. In the Page order list, click an appropriate page order option.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6. In the Layout Options area, select Front to Back in the Page Order option. NOTE: If you set your document to print on both sides of the page, the Front to Back option is not available. Your document will automatically print in the correct order. 7.
Chapter 7 Print on transparencies For the best results, HP recommends you use HP transparency products with the HP Allin-One. To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
Print a poster You can create a poster by printing a document on multiple pages. The HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 7 To print a Web page 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your Web browser, click Print. TIP: For best results, select HP Smart Web Printing on the File menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout.
4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled. To stop a print job from the computer (Windows 2000 users) 1. On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 3. Select the print job you want to cancel. 4.
Chapter 7 To resume a print job from the computer (Windows 2000 users) 1. On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 3. Select the print job you want to resume. 4. On the Document menu, click Resume. It can take a few moments to resume the print job.
Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copies on a variety of paper types. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos, including borderless copies.
Chapter 8 Layout of the copy Orientation of original Use the copy features Business Card (Landscape) Business Card (Portrait) 4x6 Photo (Landscape) 4x6 Photo (Portrait) 54 Use the copy features 4x6 or L (Small Photo) Resize to Fit OFF Resize to Fit ON A or A4 (Plain or Photo) Resize to Fit OFF Resize to Fit ON
(continued) Layout of the copy 4x6 or L (Small Photo) Resize to Fit OFF Resize to Fit ON A or A4 (Plain or Photo) Resize to Fit OFF Resize to Fit ON Use the copy features Orientation of original Two 4x6 Photos (Portrait) 8.5x11 or A4 Document Set the copy paper type You can set the paper type for copying to Plain, Photo (Large), or Photo (Small). NOTE: Copies made on plain paper are automatically made using Normal quality. Copies made on photo paper are automatically made using Best quality.
Chapter 8 (continued) Use the copy features Paper type Control panel setting HP Advanced Paper Plain HP All-in-One Paper Plain HP Printing Paper Plain Other inkjet paper Plain Legal Plain Related topics “Control panel buttons” on page 10 Perform special copy jobs In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs such as making fast copies, making multiple copies, and copying borderless photos.
Make multiple copies of the same original You can set the number of copies from the control panel or from the software that you installed with the HP All-in-One. To make multiple copies of an original from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass. TIP: For quality copies, ensure that the scanner glass is clean and that there are no foreign materials adhering to it.
Chapter 8 To make a borderless copy of a photo from the control panel 1. Load photo paper in the input tray. For more information on loading photo paper, see “Load photo paper” on page 26. 2. Load your original print side down on the right front corner of the glass. Use the copy features NOTE: When loading a 10 x 15 cm (4 x 6 inch) original, ensure that the longer side of the original is perfectly aligned with the front edge of the glass. 3.
TIP: For quality copies, ensure that the scanner glass is clean and that there are no foreign materials adhering to it. For more information, see “Clean the glass” on page 65. 3. Press the Paper Selection button to set the paper type. 4. Press Start Copy Black. 5. Wait until the product has finished printing the first page. Remove the first page from the glass and load the second page. 6. Press Start Copy Black.
Chapter 8 Use the copy features 60 Use the copy features
9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents) on the HP All-in-One. NOTE: When scanning, the HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
Chapter 9 computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time. Scan NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software.
Edit a scanned image You can edit a scanned image, such as a photo or graphic, using the software you installed with the HP All-in-One. Using this software, you can rotate or crop the image, as well as adjust the brightness, contrast, and color saturation. NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer.
Chapter 9 Scan 64 Use the scan features
10 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 10 3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4. Plug in the power cord, and then turn on the product. Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One. To clean the lid backing 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the product, as this might damage it. 5. Plug in the power cord, and then turn on the product. Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges.
Chapter 10 plastic tape has not been removed from the print cartridges, the print cartridges are low on ink, or the print carriage is blocked.
Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink supply level shows an estimate of the amount of ink remaining in the print cartridges. Actual ink levels may vary. TIP: You can also print a self-test report to see if your print cartridges might need to be replaced.
Chapter 10 To replace the print cartridges 1. Make sure the product is on and you have letter or A4 unused plain white paper loaded in the input tray. 2. Open the print cartridge door. The print carriage should move to the far right side of the product. If the print carriage does not move to the right side, turn the product off, and then on. 3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it.
6. Remove the new print cartridge from its packaging, being careful to touch only the black plastic. Gently remove the plastic tape using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 7. Slide the new print cartridge at a slight upward angle into the empty slot. Then gently push on the upper part of the print cartridge forward until it snaps into place.
Chapter 10 8. Close the print cartridge door. 9. After the print cartridge alignment sheet prints, load it on the right front corner of the glass with the top of the page to the right. Maintain the HP All-in-One 10. Press the Scan button. The product aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
For more information about ink-backup mode, see the following topics: • • Ink-backup mode output Exit ink-backup mode Ink-backup mode output Printing in ink-backup mode slows the printer and affects the quality of printouts. Installed print cartridge Result Black print cartridge Colors print as grayscale. Tri-color print cartridge Colors print but black is grayed and is not a true black. Exit ink-backup mode Install two print cartridges in the HP All-in-One to exit ink-backup mode.
Chapter 10 To align newly installed print cartridges 1. Before installing the print cartridges, make sure you have letter or A4 unused plain white paper loaded in the input tray. Once you install the cartridges, the product prints a print cartridge alignment sheet. 2. Load the print cartridge alignment sheet print side down on the right front corner of the glass with the top of the page to the right. 3. Press the Scan button. The product aligns the print cartridges.
3. Click the Device Services tab. 4. Click Clean the Print Cartridges. 5. Follow the prompts until you are satisfied with the quality of the output, and then click Done. If print quality still seems poor after you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge.
Chapter 10 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product. 3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5.
9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Related topics • “Clean the area around the ink nozzles” on page 77 • “Replace the print cartridges” on page 69 Clean the area around the ink nozzles If the HP All-in-One is used in a dusty environment, a small amount of debris might accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.
Chapter 10 To clean the area around the ink nozzles 1. Turn on the product and open the print cartridge door. The print carriage moves to the far right side of the product. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product. 3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time.
7. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 8. Repeat if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the product.
Chapter 10 Maintain the HP All-in-One 80 Maintain the HP All-in-One
11 Shop for ink supplies For a list of print cartridge numbers, see the printed documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your product and purchase print cartridges.
Chapter 11 Shop for ink supplies 82 Shop for ink supplies
12 Troubleshooting This section contains the following topics: View the Readme file Setup troubleshooting Paper jams Print cartridge troubleshooting Print quality troubleshooting Print troubleshooting Copy troubleshooting Scan troubleshooting Errors Troubleshooting • • • • • • • • • View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems.
Chapter 12 This section contains the following topics: • • Troubleshooting • • • • • • • • • The product will not turn on I connected the USB cable, but I am having problems using the HP All-in-One with my computer After setting up the product, it does not print When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens The Minimum System Checks screen appears A red X appears on the USB connect prompt I received a message that an Unknown Error has occurred The registration screen does not
• • If you are using a power strip, make sure the power strip is on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet.
Chapter 12 If you installed the software, uninstall it and then reinstall it, connecting the USB cable only when prompted. Troubleshooting For more information on installing the software and connecting the USB cable, see the Start Here guide that came with the product. Cause: The USB cable was connected before the software was installed. Connecting the USB cable before prompted can cause errors. After setting up the product, it does not print Solution: • Look at the On button located on the product.
• Troubleshooting • Make sure your computer is USB ready and that you are using a supported operating system. For more information, see the Readme file. Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the product off and then on again.
Chapter 12 Cause: The installation failed to run automatically. The Minimum System Checks screen appears Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. Troubleshooting Cause: Your system did not meet the minimum requirements to install the software. A red X appears on the USB connect prompt Solution: Verify that the product is set up properly, and then try to re-establish the connection.
might need to uninstall and then reinstall the software. Do not simply delete the product application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the product. For more information, see: Cause: The source of the error is unknown.
Chapter 12 The HP Digital Imaging Monitor does not appear in the system tray Solution: If the HP Digital Imaging Monitor does not appear in the system tray (normally located at the lower-right corner of the desktop), start the HP Solution Center. Troubleshooting If the appropriate icons and buttons for your product do not appear in the HP Solution Center, your installation might not be complete, and you might need to uninstall and then reinstall the software.
1. Open the Windows control panel and double-click Add or Remove Programs. 2. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 3. Disconnect the product from your computer. 4. Restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 5.
Chapter 12 • • • Troubleshooting • • Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not force paper too far forward in the input tray.
Troubleshooting To clear a paper jam from the front access door 1. Pull the input tray down to open the front access door. 2. Gently pull out any paper that might have jammed. CAUTION: If the paper tears when you are removing it, check for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 3. Close the front access door. 4. Press Resume to continue the current job.
Chapter 12 • • • Do not use paper that is heavily textured. It can cause graphics or text to print improperly. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. Use HP Advanced Photo Papers for maximum performance.
• • Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life of the cartridges. Handle print cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. If print quality is poor right after cartridge installation, allow half an hour for the print cartridge to recover. “Print cartridge troubleshooting” on page 94 Resolving print cartridge problems Many problems can be resolved with the following procedures.
Chapter 12 NOTE: In the procedures below, the problem cartridge is identified by the blinking light. The light on the left blinks when the tri-color print cartridge (on the left) is the problem, the light on the right blinks when the black cartridge (on the right) is the problem, and both lights blink when both cartridges are the problem.
If this did not solve the issue, try the next solution. Solution: If the print cartridge selection number is correct and the previous solution did not resolve the problem, try cleaning the print cartridge. For more information, see “Clean the print cartridge contacts” on page 75. If the print cartridge status light continues to flash after cleaning the print cartridge, replace the print cartridge. For more information, see “Replace the print cartridges” on page 69.
Chapter 12 Print quality troubleshooting If you are having problems with print quality, try the solutions in this section and observe the following guidelines. Troubleshooting To troubleshoot print quality issues 1. Check the print cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.
For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support.
Chapter 12 HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. Troubleshooting If you believe you purchased genuine HP print cartridges, go to: www.hp.
For more information, see: • • “Recommended papers for printing and copying” on page 22 “Information on paper” on page 93 Cause: The wrong kind of paper was loaded in the input tray. Solution 4: Check to see if the product is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed. If the product is in ink-backup mode, text and photo quality will differ from those printed when using both print cartridges.
Chapter 12 If this did not solve the issue, try the next solution. Solution 6: Clean the print cartridges Troubleshooting Solution: Print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see “Print cartridge troubleshooting” on page 94. Cause: The print cartridges need to be cleaned.
Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. Troubleshooting NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary.
Chapter 12 self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: Troubleshooting • • • “Check the estimated ink levels” on page 69 “Print a self-test report” on page 67 “Clean the print cartridges” on page 74 Cause: The print cartridges needed to be cleaned or there was insufficient ink. If this did not solve the issue, try the next solution.
NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • • “Recommended papers for printing and copying” on page 22 “Information on paper” on page 93 Troubleshooting Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 2: Check the print quality setting Solution: Check the quality setting.
Chapter 12 • • Solution 5: Check the print catridges Solution 6: Replace the print cartridge Solution 1: Make sure the paper is loaded correctly Solution: Make sure the paper is loaded correctly. Troubleshooting For more information, see: “Load full-size paper” on page 24 Cause: The paper was not feeding properly or was not loaded correctly. If this did not solve the issue, try the next solution. Solution 2: Check the print quality setting Solution: Check the quality setting.
Solution 5: Check the print catridges Check the estimated ink levels in the print cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.
Chapter 12 Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Solution 4: Clean the glass Solution: Clean the glass and lid backing. For more information, see: “Clean the lid backing” on page 66 “Clean the glass” on page 65 Cause: Debris might be stuck on the glass or on the back of the document lid; this causes poor copy quality and slows down processing. If this did not solve the issue, try the next solution. Solution 5: Check the print catridges Solution: Check the estimated ink levels in the print cartridges.
Chapter 12 Printouts seem blurry or fuzzy Try the following solutions if your printout is smudged or unclear. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. Troubleshooting TIP: After reviewing the solutions in this section, you can go to HP's support Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/support.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed. Cause: The image was printed in a larger size. Solution: HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place.
Chapter 12 Solution 3: Check the rear access door Solution: Cause: Make sure the rear access door is securely installed. The rear access door was not securely installed. Troubleshooting Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout.
Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: “Load paper” on page 24 If this did not solve the issue, try the next solution. Solution 2: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting.
Chapter 12 3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it. 4. Clean the rubber rollers to remove any dust or dirt buildup. 5. Replace the rear access door. Gently push the door forward until it snaps into place. Troubleshooting 6. Plug the power cord back in, and turn on the product. 7. Try to print again. Cause: The rollers were dirty and needed to be cleaned. If this did not solve the issue, try the next solution.
(continued) TrueType icon OpenType icon Cause: The font was a custom size. Troubleshooting Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed. If this did not solve the issue, try the next solution. Solution 2: Align the print cartridges Solution: Align the print cartridges.
Chapter 12 Troubleshooting For more information, see: “Load envelopes” on page 28 Cause: A stack of envelopes was loaded incorrectly. If this did not solve the issue, try the next solution. Solution 2: Load a different type of envelope Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The wrong type of envelope was loaded. If this did not solve the issue, try the next solution.
Solution 2: Use the appropriate media Solution: To print a borderless image, use 10 x 15 cm (4 x 6 inch) HP Advanced Photo Papers. For more information, see: The product is not responding Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 Solution 3: Check for a paper jam Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 92 Cause: The product had a paper jam. Troubleshooting If this did not solve the issue, try the next solution. Solution 4: Load more paper in the input tray Solution: If the product has only a few sheets remaining, load more paper in the input tray.
Solution 6: Check the cable connections to the product Troubleshooting Solution: If the product is not properly connected to the computer, communication errors can occur. Try the following: If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status.
Chapter 12 Solution 9: Check the print driver status Solution: printing. The printer driver status might have changed to either Offline or Stop To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Troubleshooting Cause: The status of the printer driver has changed. If this did not solve the issue, try the next solution. Solution 10: Check the print queue for canceled jobs Solution: A print job might remain in the queue after it has been cancelled.
Nothing happens when I try to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 Solution 4: Check the cable connections to the product Solution: If the product is not properly connected to the computer, communication errors can occur. Troubleshooting If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the product.
Solution 7: Check for a print carriage stall Troubleshooting Solution: Turn off the product. Lower the input tray, open the front access door, and remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product. For more information, see: “The print carriage is stalled” on page 191 Cause: The print carriage has stalled. The pages in my document came out in the wrong order Solution: Print the document in reverse order.
Chapter 12 Make sure the margin settings for the document do not exceed the printable area of the product. Troubleshooting To check your margin settings 1. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins. The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports.
Troubleshooting NOTE: To avoid paper jams, tuck the flaps inside the envelopes. For more information, see: “Load envelopes” on page 28 Cause: A stack of envelopes was loaded incorrectly. Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 Solution 2: Check the layout of the document Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the product. Troubleshooting To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 3.
A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 Solution 4: Check the print cartridges for protective tape Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.
Copy troubleshooting • • • • • Nothing happens when I try to copy Parts of the original do not appear or are cut off The printout appears enlarged on the page The printout is blank A borderless copy has white space around the edges Nothing happens when I try to copy Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 If this did not solve the issue, try the next solution. Solution 3: Wait for the product to finish other tasks Solution: Check the On light. If it is blinking, the product is busy. Troubleshooting If the product is performing another task such as printing or scanning, your copy job will be delayed until the product completes the current task. Cause: The product was busy with another task. If this did not solve the issue, try the next solution.
Solution 1: Place the original correctly on the glass Load your original print side down on the right front corner of the glass. Troubleshooting Solution: Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 2: Clean the scanner glass Solution: Clean the scanner glass and make sure that there are no foreign materials adhering to it. For more information, see “Clean the glass” on page 65.
Chapter 12 The printout is blank Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
A borderless copy has white space around the edges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Resize the image Solution 2: Use photo paper Solution 1: Resize the image Solution: When you make a borderless copy of a very small original, the product enlarges the original up to a maximum percentage.
Chapter 12 Cause: The computer system resources may have been low. Scan fails Troubleshooting Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Troubleshooting Cause: The HP Photosmart Software was not running on your computer. If this did not solve the issue, try the next solution. Solution 5: Make sure you have sufficient computer memory Solution: Close all applications that are not in use. This includes applications that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan.
Chapter 12 Cause: The original was placed incorrectly on the glass. Scanned image is incorrectly cropped Troubleshooting Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically crop scanned pictures. Scanned image has incorrect page layout Solution: Cause: layout.
Solution 1: Make sure that the brightness is set appropriately in the software Adjust the brightness in the software, and then rescan the original. To adjust the brightness 1. In the HP Scanning window, click Lighten/Darken in the Basic menu or the Tools panel. 2. Adjust the brightness indicators. Cause: The brightness was not set correctly in the software. If this did not solve the issue, try the next solution.
Chapter 12 The scan feature does not work Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Troubleshooting • • • Solution 1: Turn on the computer Solution 2: Check the cables Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Cause: Turn on the computer.
Flashing lights On light Resume light Check Print Cartridge lights Paper Selectio n lights Description Solution Off Off Off All off The product is turned off. Press the On button to turn the product on. Blinking Off Off Current selectio n On, The product is processing a job, such as print, scan, copy, or alignment. Wait for the product to finish. The product is busy. Wait for the product to finish. Scan was pressed, and there was no response from the computer.
Chapter 12 (continued) On light Resume light Check Print Cartridge lights Paper Selectio n lights Description Solution The print cartridge might be defective. 1. Troubleshooting 2. 3. On Off Tri-color print cartridge light blinking Current selectio n On, Others Off Remove the black print cartridge. Close the print cartridge door. Check the On light. • If the On light blinks, replace the tri-color print cartridge. • If the On light remains steadily lit, replace the black print cartridge.
(continued) On light Resume light Check Print Cartridge lights Paper Selectio n lights Description Solution The control panel overlay is not attached or is not attached properly. 1. On Blinking Both blinking All blinking 2. 3. Blinking Blinking Both blinking All off Scanner failure Turn off the product. Attach the control panel overlay using the printed instructions that came with the product. Turn on the product. Turn off the product, and then turn it on again.
Chapter 12 (continued) On light Resume light Check Print Cartridge lights Paper Selectio n lights Description Solution Troubleshooting cartridge. For more information, see “Use ink-backup mode” on page 72. On Off Tri-color print cartridge light Off Black print cartridge light On Current selectio n On, Others Off The black print cartridge is getting low on ink. Replace the black print cartridge when print quality is no longer acceptable. The black print cartridge has been removed.
Cause: The front access door or the print cartridge door was open. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware does not match the revision number of the software. Mechanism error Try the following solutions to resolve the issue.
Chapter 12 Memory is full Solution: Cause: Try making fewer copies at a time. The document you are copying has exceeded the memory of the product. Scan errors Troubleshooting Review this section if you receive an error such as one of the following: • • • • • An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again. The scanning device could not be initialized. The scanning device could not be found.
drive. Make sure to remove them properly using the uninstall utility provided with the software. NOTE: Use this method if Uninstall is not available in the Windows Start menu (click Programs or All Programs, HP, Deskjet F735, Uninstall). 1. Open the Windows control panel and double-click Add or Remove Programs. NOTE: The procedure to open the control panel varies by operating system. If you are not sure how to do this, see the Windows Help. 2.
Chapter 12 7. Click Next through all of the screens that appear in the Wizard to install the USB Composite Device. 8. Click Finish to finish the installation. 9. Try to scan again. 10. If these steps do not resolve the problem, try using a different USB cable to connect the product to the computer. Troubleshooting Cause: Communication problems between the product and the USB controller caused this error to occur. This might be caused by an incomplete installation, a USB cable longer than 3 meters (9.
Solution 4: Check the status of the product Check the status of the product in the HP Solution Center. To check the status of the product 1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Verify that the product is listed in the Select Device area or that the appropriate tab is selected. 3. Click Status. If the product is working properly, a message appears indicating your product is ready. 4.
Chapter 12 Troubleshooting 2. 3. 4. 5. 6. 7. Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord. Wait 5 seconds, and plug in the power cord. Turn on the product. Try to scan again. Cause: reset. The product was not properly connected to a power supply or needed to be If this did not solve the issue, try the next solution.
NOTE: If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. 7. If another USB cable is available, try using that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The product was not properly connected to the computer.
Chapter 12 Troubleshooting 4. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories. 5. Click Imaging. 6. From the Imaging application, click File and then click Select Device. 7. Select the product from the TWAIN source list. 8. Click File, and then click Scan New. Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center.
To back up the Registry a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following: • Windows Vista: In Start Search, type regedit, and then press Enter. When the User Account Control dialog box appears, click Continue. • Windows XP: Click Run. When the Run dialog box appears, type regedit, and then press Enter. • Windows 2000: Click Registry, and then click Export Registry The Registry Editor appears. c. In the Registry Editor, select My Computer. d.
Chapter 12 7. Restart the computer, and then try to scan again. If you can scan successfully, then proceed with the next step to restart the Lexbcserver service. NOTE: Restarting the service enables the normal functionality of the Lexmark or Dell devices without affecting HP software. Troubleshooting 8. Restart the Lexbcserver service. To restart the service a. On the Windows taskbar, click Start, right-click My Computer, and then click Manage. The Computer Management screen appears. b.
Solution 10: Install a patch Solution: Download and install the unexpected internal error and communications failure patch. To install the patch 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Select the operating system of your computer where the HP software is installed. 4. Go to the Patch section and download the HP Image zone/photo and imaging unexpected internal error and communications failure patch. 5.
Chapter 12 7. Reconnect the other end of the USB cable to a USB port on your computer. Troubleshooting 8. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a grounded power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet 9. Turn on the product. 10. Print a self-test report to test the basic standalone functionality of the product.
To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. 3. Make sure the test patterns show a complete grid and the thick color lines are complete.
Chapter 12 Solution 12: Uninstall the software and reset the product Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. Troubleshooting To disconnect and reset the product a. Make sure the product is turned on. b. Press the On button to turn off the product. c. Disconnect the power cord from the back of the product. d. Reconnect the power cord to the back of the product. e.
NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly. In Windows Vista, Windows XP, and Windows 2000, use the MSCONFIG utility to prevent TSR programs and services from starting up.
Chapter 12 c. Select the appropriate check boxes to remove the unnecessary components. More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following: Troubleshooting • Deleting temporary Internet files • Deleting downloaded program files • Emptying the Recycle Bin • Deleting files from your temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that you do not use d.
Solution 1: Print a self-test report To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. 3. Make sure the test patterns show a complete grid and the thick color lines are complete.
Chapter 12 Solution 2: Clear the print queue Solution: Restart your computer to clear the print queue. Troubleshooting To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.
After reconnecting the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start another print job. Troubleshooting Cause: The USB cable needed to be disconnected. If this did not solve the issue, try the next solution.
Chapter 12 6. Check the driver listed in the Driver drop-down menu to verify that the product is using the correct driver. The name of your product should be listed as the driver. 7. If the wrong driver is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to save your changes. Troubleshooting Cause: If there was more than one product configured on the same computer, the product in use was not be set as the default printer, or the wrong driver might have been configured.
Solution 6: Clear the print queue manually Manually clear the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. • Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers. 2.
Chapter 12 Solution 8: Check the software application Solution: Verify whether the software application is the problem. To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. Troubleshooting NOTE: The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS-based by checking the system requirements of the application. 3.
Solution 2: Check the power cord and USB cable To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. 2. 3. 4. 5. 6. 7. 1 Power connection 2 Power cord and adaptor 3 Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord.
Chapter 12 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1. Disconnect the USB cable between the product and the computer. 2.
Chapter 12 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Solution 2: Check the power cord and USB cable To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. 2. 3. 4. 5. 6. 7. 1 Power connection 2 Power cord and adaptor 3 Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord.
Chapter 12 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1. Disconnect the USB cable between the product and the computer. 2.
Chapter 12 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 8.
Chapter 12 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. Troubleshooting NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
• • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 6: Contact HP support for service Solution 1: Reset the product Troubleshooting Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution.
Chapter 12 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1. Disconnect the USB cable between the product and the computer. 2.
Chapter 12 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Error reading or writing the file Solution: Check to see if you have the right folder and file name. Cause: The product software could not open or save the file. Solution: Close some applications and try the task again. Cause: There was not enough available memory on your computer to create a print preview file. File format not supported Solution: Open the file in another application, and save it in a format that the product software recognizes.
Chapter 12 Cannot crop Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Close applications that are not being used Solution 2: Create more space on your hard drive Troubleshooting Solution 1: Close applications that are not being used Solution: Close all applications that are not in use.
• • The software that came with the product was not installed correctly. The software that came with the product is installed, but it was not running. Solution: Make sure the software is installed and running. For more information, see the Start Here guide that came with the HP All-in-One. Cause: The software that came with the product was not running, or has never been installed. Out of disk space Solution: Close some applications and try the task again.
Chapter 12 Out of paper Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Troubleshooting 5. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. 6. Slide the paper-width guide inward until it stops at the edge of the paper. NOTE: Do not overload in the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 7. Make sure the print settings, paper size and type, match the paper loaded in the input tray.
Chapter 12 in the Size list to see if a defined paper size already exists for the type of paper you are using.
Make sure you have the following materials available: • • Lint-free cloth, or any soft material that will not come apart or leave fibers. Distilled, filtered, or bottled water. Troubleshooting To clean the rollers 1. Turn off the product and remove the power cord. 2. Remove the rear access door. 3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it. 4. Clean the rubber rollers to remove any dust or dirt buildup. 5. Replace the rear access door.
Chapter 12 Paper jam or misfeed Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 92 Cause: The HP All-in-One had a paper jam. Troubleshooting Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray.
HP All-in-One not found Troubleshooting Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. For more information, see: “After setting up the product, it does not print” on page 86 Cause: This error applies only to USB-connected devices. The USB cable was not plugged in properly. Communication test failed Try the following solutions to resolve the issue.
Chapter 12 Solution 2: Make sure the product is connected to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Try the following: Troubleshooting For more information, see: “After setting up the product, it does not print” on page 86 Cause: The computer was not communicating with the product. Improper shutdown Solution: Press the On button located on the control panel of the product to turn the product on and off.
Solution 2: Make sure the product is connected to the computer Troubleshooting Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. For more information, see: “After setting up the product, it does not print” on page 86 Cause: The product was not connected to the computer.
Chapter 12 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Troubleshooting For more information, see: “Replace the print cartridges” on page 69 Cause: The product detected that a non-HP print cartridge was installed.
cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator may be inaccurate or unavailable. Cause: The indicated print cartridges were estimated to be low on ink and might need to be replaced soon.
Chapter 12 Solution 1: Print a self-test report Solution: Print a self-test report to see if the product can print. Troubleshooting To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. 3.
3. If the print carriage did not move, open the front access door, and make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the print carriage to stall. If the print carriage is stuck on the right side a. Check for any paper or object that might be restricting the print carriage. b. Move the print carriage all the way to the left side. c. Check the paper path all the way to the right side and remove any paper still in the product.
Chapter 12 b. Check for any paper still in the product. Gently pull any paper out of the rollers. c. Replace the rear access door. Gently push the door forward until it snaps into place. Troubleshooting 6. Do one of the following, depending upon the state of the product: • If the On button light is on and steady, print a self-test report. If you can print a self-test report, the carriage is no longer jammed. For more information, see “Print a self-test report” on page 67.
Troubleshooting 4. Plug the power cord directly into a wall outlet. 1 Power connection 2 Power cord and adaptor 5. Try to print from your computer. If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. 6. If the product cannot print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support.
Chapter 12 To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Incorrect type of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Troubleshooting Solution 2: Make sure the protective tape is removed from the print cartridges Solution: Check each print cartridge.
If this did not solve the issue, try the next solution. Solution 4: Align newly installed print cartridges You must align the print cartridges to ensure excellent print quality. If the alignment error persists and you cannot clear it , your print cartridge might be defective. Contact HP for support. To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Chapter 12 Solution 1: Remove and reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. Also, make sure the print cartridges are installed into the correct slots. Troubleshooting To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3.
Troubleshooting 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. If this did not solve the issue, try the next solution. Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts.
Chapter 12 3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes. Troubleshooting 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 6.
Troubleshooting 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Cause: The print cartridge contacts needed to be cleaned. If this did not solve the issue, try the next solution. Solution 3: Replace the print cartridges Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.
Chapter 12 If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible. If it appears that you are using the correct print cartridges, proceed to the next solution. For more information, see: Troubleshooting • • “Shop for ink supplies” on page 81 “Replace the print cartridges” on page 69 Cause: The indicated print cartridges were not compatible with the product.
Troubleshooting To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. 4. Remove the black print cartridge from the slot on the right.
Chapter 12 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Troubleshooting 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service. Go to: www.hp.com/support.
Troubleshooting 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. 4. Remove the black print cartridge from the slot on the right. Press down on the cartridge to release it, and then pull it toward you out of the slot. 1 Tri-color print cartridge 2 Black print cartridge 5. Close the print cartridge door. 6. Check to see if the error has been resolved.
Chapter 12 11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it forward into the slot on the left. Then push the print cartridge forward until it clicks into the slot. 12. Close the print cartridge door.
Troubleshooting 4. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.
Chapter 12 Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Troubleshooting Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts.
Troubleshooting 7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10.
Chapter 12 Solution 3: Replace the print cartridges Solution: Replace the print cartridges that are experiencing the problem. If only one of the print cartridges is experiencing the problem, you can also remove it and print using ink-backup mode. Troubleshooting NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as copying or scanning an original). For more information, see “Use ink-backup mode” on page 72.
13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. • Print cartridge warranty information • • Support process Before you call HP customer support • HP support by phone • • Additional warranty options HP Quick Exchange Service (Japan) • HP Korea customer support • • Prepare the product for shipment Pack the product Warranty For more information about the warranty, see the printed documentation that came with the product.
Chapter 13 3. • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product Call HP support. Support options and availability vary by product, country/region, and language. Before you call HP customer support Software programs from other companies might be included with the HP All-in-One.
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Chapter 13 HP Quick Exchange Service (Japan) HP warranty and support For instructions on how to pack your product for exchange, see “Pack the product” on page 215.
Prepare the product for shipment If after contacting HP Customer Support or returning to the point of purchase you are requested to send the product in for service, make sure you remove and keep the following items before returning your product: • The print cartridges • The power cord, USB cable, and any other cable connected to the HP All-in-One • • Any paper loaded in the input tray Any originals loaded in the HP All-in-One To remove print cartridges before shipment 1.
Chapter 13 2. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
14 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One. This section contains the following topics: • Specifications • Notice to Windows 2000 users • Environmental product stewardship program • Regulatory notices Specifications Technical specifications for the HP All-in-One are provided in this section.
Chapter 14 • Maximum copy enlargement ranging from 200-400% (depends on model) • Maximum copy reduction ranging from 25-50% (depends on model) Scan specifications • Image editor included • • Integrated OCR software automatically converts scanned text to editable text (if installed) Twain-compliant software interface • Resolution: up to 1200 x 2400 ppi optical (depends on model); 19200 ppi enhanced (software) For more information about ppi resolution, see the scanner software.
Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.
Chapter 14 English Français Deutsch Italiano Español Česky Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr.
Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region.
Chapter 14 VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Technical information HP Deskjet F735 All-In-One declaration of conformity Regulatory notices 223
Chapter 14 Technical information 224 Technical information
Index 10 x 15 cm photo paper load 26 2 pages on 1, print 45 4 pages on 1, print 45 4 x 6 inch (10 x 15 cm) borderless photos print 38 4 x 6 inch photo paper, load 26 A A4 paper, load 24 addresses, print 48 after the support period 213 align print cartridges 73 alignment failed 195 print cartridges 195 B blank copy 132 scan 135 booklet printing 43 border 131 borderless copies 57 borderless photos copy has borders 133 print 38 brightness, change in print 35 buttons, control panel 10 C cancel copy 59 print
improper shutdown 188 ink drying time 181 low 127, 190 sprays inside HP All-inOne 128 streaks on the back of paper 112 ink cartridges HP ink depleted 190 ink levels, check 69 ink supplies purchase 81 ink, removing ink from skin and clothing 79 ink-backup mode 72 install software, troubleshoot 83 invalid file name 179 iron-on transfers 47 L labels load 29 landscape orientation 34 legal paper load 24 letter paper load 24 lid backing, clean 66 load 10 x 15 cm photo paper 26 4 x 6 inch photo paper 26 A4 paper
Index Q quality print 34 R Readme file 83 recycle ink cartridges 219 regulatory notices 221 reinstall software 90 removing ink from skin and clothing 79 replace print cartridges 69 reports self-test 67 resolution print 34 resume print job 51 S saturation, change in print 35 scan blank 135 cancel 63 crop incorrect 136 documents 61 edit image 63 fails 134 features 61 halts 133 no scan options error 181 page layout incorrect 136 photos 61 scan specifications 218 stop 63 text appears as dotted lines 136 text
USB cable communication lost 188 USB cable installation 85 W warranty 211, 213 Web pages, print 49 Index 228
