User Guide

Copy troubleshooting
Use this section to solve these copy problems:
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Nothing happens when I try to copy
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Parts of the original do not appear or are cut off
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The printout appears enlarged on the page
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The printout is blank
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A borderless copy has white space around the edges
Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
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Solution 1: Turn on the product
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Solution 2: Place the original correctly on the glass
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Solution 3: Wait for the product to finish other tasks
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Solution 4: The product does not support the paper or envelope
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Solution 5: Check for a paper jam
Solution 1: Turn on the product
Solution: Look at the On button located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Place the original correctly on the glass
Solution: Load your original print side down on the right front corner of the glass.
Cause: The original was placed incorrectly on the glass.
Copy troubleshooting 129
Troubleshooting