User Guide

Copy troubleshooting..............................................................................................................129
Nothing happens when I try to copy.................................................................................129
Parts of the original do not appear or are cut off..............................................................130
The printout is blank.........................................................................................................132
A borderless copy has white space around the edges.....................................................133
Scan troubleshooting..............................................................................................................133
Scan fails..........................................................................................................................134
Text is incorrect or missing...............................................................................................136
The scan feature does not work.......................................................................................138
Errors......................................................................................................................................138
Flashing lights...................................................................................................................139
Product messages............................................................................................................142
Mechanism error.........................................................................................................143
Scan errors.................................................................................................................144
Unable to print............................................................................................................158
Product might not be correctly installed......................................................................164
Product was not found................................................................................................168
Product could not find available scan destinations.....................................................172
Error occurred while communicating with the product................................................174
File messages...................................................................................................................178
Supported file types for the HP All-in-One..................................................................179
General user messages...................................................................................................179
Cannot crop................................................................................................................180
Paper messages...............................................................................................................181
Out of paper................................................................................................................182
Power and connection messages.....................................................................................186
Communication test failed..........................................................................................187
Two-way communication lost......................................................................................188
Print cartridge messages..................................................................................................189
The print carriage is stalled........................................................................................191
Need alignment or alignment failed............................................................................195
Print cartridges missing or not detected.....................................................................197
Incompatible print cartridges......................................................................................201
Print cartridge problem...............................................................................................204
13 HP warranty and support
Warranty.................................................................................................................................211
Print cartridge warranty information........................................................................................211
Support process.....................................................................................................................211
Before you call HP customer support.....................................................................................212
HP support by phone..............................................................................................................212
Phone support period.......................................................................................................213
Placing a call....................................................................................................................213
After the phone support period.........................................................................................213
Additional warranty options....................................................................................................213
HP Quick Exchange Service (Japan).....................................................................................214
HP Korea customer support...................................................................................................214
Prepare the product for shipment...........................................................................................215
Pack the product.....................................................................................................................215
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