User Guide

This section contains the following topics:
•
The product will not turn on
•
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
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After setting up the product, it does not print
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When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
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The Minimum System Checks screen appears
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A red X appears on the USB connect prompt
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I received a message that an Unknown Error has occurred
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The registration screen does not appear
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Some of the buttons are missing in the HP Solution Center
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The HP Digital Imaging Monitor does not appear in the system tray
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Uninstall and reinstall the software
The product will not turn on
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Make sure the power cord is connected
•
Solution 2: Press the On button more slowly
Solution 1: Make sure the power cord is connected
Solution:
• Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1 Power connection
2 Power cord and adapter
Chapter 12
84 Troubleshooting
Troubleshooting