User Guide

• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity. Use HP Advanced Photo Papers for maximum performance.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the
print cartridges. If you receive an error message about the print cartridges, see “
Print
cartridge messages” on page 189 for more information.
Try the following:
•
Information on print cartridges
•
Resolving print cartridge problems
•
Resolving print cartridge error messages
Information on print cartridges
For best results, use HP print cartridges. The following tips help maintain HP print
cartridges and ensure consistent print quality.
• Keep all print cartridges in the original sealed packages until they are needed.
• Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
• Do not reattach the protective tape once it has been removed from the print cartridge.
Reattaching the plastic tape might damage the print cartridge. Place the print cartridge
in the product immediately after removing the plastic tape. If this is not possible, store
it in a print cartridge protector or airtight plastic container.
• HP recommends that you do not remove the print cartridges from the product until
you have replacement print cartridges available to install.
• Turn off the product from the control panel. Do not turn off the product by turning off
a power strip or unplugging the power cord from the product. If you improperly turn
off the product, the print carriage does not return to the correct position and the print
cartridges can dry out.
• Do not open the print cartridge door unless necessary. This exposes the print
cartridges to air, which reduces the life of the print cartridges.
NOTE: If you leave the print cartridge door open for a long period of time, the
product will recap the print cartridges to protect them from exposure to air.
• It might be necessary to clean the print cartridges when you notice a significant
decrease in print quality.
TIP: You might notice a decrease in print quality if the print cartridges have not
been used for a long time.
Chapter 12
94 Troubleshooting
Troubleshooting