HP Photosmart D7400 series Windows Help
1 HP Photosmart D7400 series Help..........................................................................................7 2 HP Photosmart overview The HP Photosmart at a glance.................................................................................................9 Control panel features..............................................................................................................10 Display icons...................................................................................
Contents Computer connection information.............................................................................................20 Supported connection types...............................................................................................20 Connect using Ethernet......................................................................................................21 Connect using integrated wireless WLAN 802.11..............................................................
Change the print settings for the current job............................................................................66 Set the paper size...............................................................................................................66 Set the paper type for printing............................................................................................67 View the print resolution.....................................................................................................
Contents Work with ink cartridges..........................................................................................................102 Replace the ink cartridges................................................................................................102 Align the printer................................................................................................................105 Clean the print head.........................................................................................
Contents 14 Technical information Specifications.........................................................................................................................175 Environmental product stewardship program.........................................................................176 Paper use.........................................................................................................................177 Plastics..............................................................................
Contents 6
HP Photosmart D7400 series Help For information about the HP Photosmart, see: • • • • • • • • • • • • “HP Photosmart overview” on page 9 “Find more information” on page 15 “Finish setting up the HP Photosmart” on page 17 “How do I?” on page 53 “Load paper” on page 55 “Print from your computer” on page 65 “Use the photo features” on page 85 “Print reports and forms” on page 99 “Maintain the HP Photosmart” on page 101 “Shop for ink supplies” on page 111 “HP warranty and support” on page 169 “Technical inform
Chapter 1 HP Photosmart D7400 series Help 8 HP Photosmart D7400 series Help
2 HP Photosmart overview Use the HP Photosmart to quickly and easily accomplish tasks such as printing photos from a memory card. You can access many HP Photosmart functions directly from the control panel, without turning on your computer.
Chapter 2 (continued) * Label Description 10 Output tray 11 Power connection* 12 Ethernet port 13 Rear USB port 14 Rear door Use only with the power adapter supplied by HP. Control panel features The following diagram and related table provide a quick reference to the HP Photosmart control panel features. Overview Label Name and Description 1 Display: View menus, photos, and messages. The touch screen display can be adjusted to different positions.
(continued) Label Name and Description 6 Red Eye Removal: Turns the Red Eye Removal feature On or Off. By default, this feature is turned off. When the feature is turned on, the HP Photosmart automatically corrects red eye coloring in the photo currently shown on the display. Display icons The following icons can appear at the bottom of the display to provide important information about the HP Photosmart. Icon Purpose Shows the ink cartridge status.
Chapter 2 Menu overview The following topics provide a quick reference to top-level menus that appear on the HP Photosmart display. • • • Photosmart Express Menu Setup Menu Help Menu Photosmart Express Menu The following options are available in the Photosmart Express menu when you insert a memory card or storage device. View Print Create Share Save Overview Setup Menu The following options are available when you touch Setup from the Photosmart Express menu.
Help Menu The Help menu provides quick access to key help topics. It is available when you touch the ? icon in the idle state. You can also access this menu through the Setup menu. The following options are available. If you select one of the first four topics, the help appears on the display. If you select one of the last six topics, the help appears on your computer.
Chapter 2 For more information on using the HP Photosmart Software: • • Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top. If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel, access the software help through the HP Solution Center.
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP Photosmart. Setup Guide The Setup Guide provides instructions for setting up the HP Photosmart and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see “Troubleshooting” on page 113 in this onscreen Help.
Chapter 3 Find more information 16 Find more information
Finish setting up the HP Photosmart After you have completed the steps in your Setup Guide, refer to this section to help you finish setting up the HP Photosmart. This section contains important setup-related information for your device, including information on setting preferences.
Chapter 4 To set the country/region 1. Touch Setup on the display. 2. Touch Preferences. 3. Touch Set Country/Region. 4. Touch the country/region you want to select. Finish setup NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. or 5. When prompted, touch Yes to confirm your selection, or touch No to choose another country/region.
Set the paper tray for printing from a Bluetooth device Set the default paper tray to use when you print photos from a Bluetooth device. To set the paper tray for printing from a Bluetooth device 1. Touch Setup. 2. Touch Bluetooth. or Finish setup NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. 3. Touch Default Paper Tray. 4. Touch Main Tray or Photo Tray.
Chapter 4 To turn tips slideshow on or off 1. Touch Setup on the display. 2. Touch Tools. 3. Touch to scroll through the options, and then touch Tips Slideshow. 4. Touch On or Off to turn it on or off. Computer connection information Finish setup The HP Photosmart comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also connect the HP Photosmart to either a wired or wireless network.
Description Printer sharing Recommended number of connected computers for best performance Five. The host computer must be on at all times in order to print from the other computers. Supported software features Setup instructions Bluetooth-enabled computer. Wireless Technology” on page 21. All features resident on the host computer are supported. Only printing is supported from the other computers. Follow the instructions in “Use printer sharing” on page 26.
Chapter 4 3. Touch Bluetooth. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. or Finish setup 4. Touch Device Address. The Device Address is read only. 5. To enter the address into your device, follow the instructions that came with your Bluetooth device. 6. Touch OK to exit the Setup menu. To change the device name of the HP Photosmart 1. Touch Setup on the display. 2. Touch Bluetooth.
Use a passkey to authenticate Bluetooth devices • • Low: This is the default security setting. Low level security does not require a passkey, as it does not support authentication. Any Bluetooth device within range can print to it. High: High level security requires a passkey, as it supports authentication. The Bluetooth device must provide a passkey, before the HP Photosmart will allow the device to send a print job to it.
Chapter 4 To set the HP Photosmart to be Not visible 1. Touch Setup on the display. 2. Touch Bluetooth. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. or Finish setup 3. Touch Visibility. 4. Touch Not visible. The HP Photosmart is inaccessible to Bluetooth devices that have not stored its device address. Turn the Bluetooth radio on and off The Bluetooth radio is on by default, as indicated by the blue light on the front of the HP Photosmart.
Before you print, you must connect an HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology to the HP Photosmart. • • Microsoft stack If you have Windows XP with Service Pack 2 or Windows Vista installed on your computer, then your computer has the Microsoft Bluetooth® Protocol Stack. The Microsoft stack allows you to install an external Bluetooth® adapter automatically.
Chapter 4 To install and print using the Widcomm stack 1. Make sure that you have installed the HP Photosmart software on the computer. Finish setup NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the HP Photosmart, install the USB connection first.
If you want to: See this section: Add connections to more computers on the network. “Connect to additional computers on a network” on page 37 Change the HP Photosmart from a USB connection to a network connection. “Change the HP Photosmart from a USB connection to a network connection” on page 38 NOTE: Use the instructions in this section if you first installed the HP Photosmart with a USB connection, and you now want to change to either a wireless or Ethernet network connection.
Chapter 4 What you need for a wired network Before you connect the HP Photosmart to a network, make sure you have all of the required materials. ❑ A functional Ethernet network that includes a router, switch, or hub with an Ethernet port. ❑ CAT-5 Ethernet cable. Finish setup Although standard Ethernet cables look similar to standard telephone cables, they are not interchangeable. There is a different number of wires in each one, and each has a different connector.
Finish setup 2. Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart. 3. Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch. 4. Once you have connected the HP Photosmart to the network, install the software. Related topics “Install the software for a network connection” on page 36 Integrated wireless WLAN 802.
Chapter 4 The advantages of a wireless infrastructure network as compared to an ad hoc network include: • • • • • Advanced network security Enhanced reliability Network flexibility Better performance, especially with 802.11 g mode Shared Broadband Internet access Finish setup To set up the HP Photosmart on an integrated wireless WLAN 802.11 network, you need to do the following: See this section: First, collect all of the required materials. “What you need for an integrated wireless WLAN 802.
CAUTION: To prevent other users from accessing your wireless network, HP strongly recommends using a password or passphrase (WPA or WEP security) and a unique network name (SSID) for your wireless router. Your wireless router might have been shipped with a default network name, which is typically the manufacturer name. If you use the default network name, your network can be easily accessed by other users using the same default network name (SSID).
Chapter 4 c. When you have finished entering the new network name, touch Done, and then touch OK. TIP: If the HP Photosmart is unable to discover the network based on the network name you entered, you will see the following prompts. You may want to move the HP Photosmart closer to the computer and try running the Wireless Setup Wizard again to automatically discover the network. Finish setup d. Touch Infrastructure. e. Touch WEP encryption or WPA encryption.
Wireless ad hoc network setup Finish setup Use this section if you want to connect the HP Photosmart to a wireless-capable computer without using a wireless router or access point. NOTE: An ad hoc connection is available if you do not have a wireless router or access point. However, it provides little flexibility, a low level of network security, and slower network performance than with a wireless router or access point.
Chapter 4 To create a network profile NOTE: The HP Photosmart comes configured with a network profile with hpsetup as the network name (SSID). However, for security and privacy HP recommends you create a new network profile on your computer as described here. Finish setup 1. In the Control Panel, double-click Network Connections. 2. On the Network Connections window, right-click the Wireless Network Connection. If you see Enable on the pop-up menu, select it.
Related topics • “Network glossary” on page 50 • “Connect to a wireless ad hoc network” on page 35 If you have an operating system other than Windows XP, HP recommends that you use the configuration program that came with your wireless LAN card. To find the configuration program for your wireless LAN card, access your computer's list of programs.
Chapter 4 5. Touch the network name. If you found your network name and selected it, go on to step 6. If you do not see your network name in the list a. Touch Enter a New Network Name (SSID). The visual keyboard appears. b. Enter the SSID. Touch the appropriate letters or numbers on the visual keyboard. Finish setup NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection will fail. c.
NOTE: Installation time can range from 20 to 45 minutes depending on your operating system, the amount of available space, and the processor speed of your computer. To install the Windows HP Photosmart software 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the HP Photosmart into the CD-ROM drive on your computer and follow the onscreen instructions. 3. If a dialog box about firewalls appears, follow the instructions.
Chapter 4 Change the HP Photosmart from a USB connection to a network connection If you first install the HP Photosmart with a USB connection, you can later change to either a wireless or Ethernet network connection. If you already understand how to connect to a network, you can use the general directions below. NOTE: For optimal performance and security in your wireless network, use an access point (such as a wireless router) to connect the HP Photosmart.
• • Use the Embedded Web Server Network configuration page definitions The HP Photosmart control panel enables you to set up and manage a wireless connection and to perform a variety of network management tasks. This includes viewing the network settings, restoring the network defaults, turning the wireless radio on and off, and changing the network settings.
Chapter 4 3. Touch View Network Settings. 4. Do one of the following: • To display wired network settings, touch Display Wired Summary. • To display wireless network settings, touch Display Wireless Summary. • To print the network configuration page, touch Print Network Configuration Page. Finish setup Related topics “Network configuration page definitions” on page 44 Restore network defaults You can reset the network settings to what they were when you purchased the HP Photosmart.
To print the wireless test report 1. Touch Setup on the display. 2. Touch Network. NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. or Finish setup 3. Touch Wireless Network Test. The Wireless Network Test prints. Related topics “Network troubleshooting” on page 125 Change advanced network settings from the control panel settings The advanced network settings are provided for your convenience.
Chapter 4 NOTE: When manually entering an IP setting, you must already be connected to an active network, otherwise the setting will not stay when you exit from the menu. CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the installation, your network components will not be able to connect with the HP Photosmart. Finish setup To change IP settings 1. Touch Setup on the display. 2. Touch Network.
Access the Embedded Web Server To access the Embedded Web Server 1. Print a network configuration page to find the IP address for the HP Photosmart. 2. In the Address box in your Web browser on your computer, type the IP address of the HP Photosmart, as shown on the network settings page. For example, http:// 192.168.1.101. The Embedded Web Server Home page appears, showing information for the HP Photosmart.
Chapter 4 Related topics “View and print network settings” on page 39 Network configuration page definitions The network configuration page shows the network settings for the HP Photosmart. There are settings for general information, 802.3 wired (Ethernet), 802.11 wireless, and Bluetooth®. Finish setup This section contains the following topics: • • • • General network settings Wired (802.3) network settings Wireless (802.
(continued) Parameter Description Admin Password Status of the administrator's password for the Embedded Web Server: • mDNS Set: Password is specified. You must enter the password to make changes to the Embedded Web Server parameters. Not Set: No password is set. A password is not required for making changes to the Embedded Web Server parameters. Some local and ad hoc networks do not use central DNS servers. They use a DNS alternative called mDNS.
Chapter 4 (continued) Parameter Description Configuration Source The protocol used to assign the IP address to the HP Photosmart: • • Finish setup • • DNS server AutoIP: The installation software automatically determines the configuration parameters. DHCP: The configuration parameters are supplied by a dynamic host configuration protocol (DHCP) server on the network. On small networks, this could be a router. Manual: The configuration parameters are set manually, such as a static IP address.
Wireless (802.11) network settings Parameter Description Hardware Address (MAC) The Media Access Control (MAC) address that identifies the HP Photosmart. This is a unique 12-digit identification number assigned to networking hardware for identification, including wireless access points, routers, and other such devices. No two pieces of hardware have the same MAC address. Two MAC addresses are assigned: one for wired Ethernet and one for wireless 802.11.
Chapter 4 (continued) Parameter Description NOTE: Check to see if a DNS IP address appears on the network configuration page. If no address is shown, obtain the DNS IP address from your Internet service provider (ISP). Wireless Status Status of the wireless network: • Finish setup • • • Communication Mode Connected: The HP Photosmart is connected to a wireless LAN and everything is working.
(continued) Parameter Description Authentication type Type of authentication in use: None: No authentication in use. Open System (ad hoc and infrastructure): No authentication Shared Key: WEP key is required. WPA-PSK (infrastructure only): WPA with Pre-Shared Key. Not applicable: This parameter does not apply to this network type. Authentication verifies the identity of a user or device before granting access to the network, making it more difficult for unauthorized users to access network resources.
Chapter 4 (continued) Parameter Description Total Packets received The number of packets received by the HP Photosmart without error since it has been turned on. The counter clears after the HP Photosmart is turned off. Bluetooth settings Finish setup The following table describes the Bluetooth settings shown on the network configuration page. Parameter Description Device Address The hardware address of the Bluetooth device.
Ethernet The most common local network technology that connects computers using copper cabling. Ethernet cable The cable used to connect network elements in a wired network. The CAT-5 Ethernet cable is also known as a straight-through cable. When using an Ethernet cable, the network elements must be attached to a router. An Ethernet cable uses an RJ-45 connector. EWS Embedded Web Server. A browser-based utility that provides a simple way to manage the HP Photosmart.
Chapter 4 (continued) WPA Wi-Fi Protected Access (WPA) is a type of encryption used for wireless network security. WPA offers greater security than WEP.
How do I? This section contains links to commonly performed tasks, such as printing and sharing photos.
Chapter 5 How do I? 54 How do I?
6 Load paper You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, envelopes, and HP CD/DVD tattoo labels. By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 6 HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch) (with or without tabs) for printing or copying photos from the HP Photosmart.
HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel. HP CD/DVD Tattoos HP CD/DVD Tattoos allow you to personalize your CDs and DVDs by printing highquality, low-cost CD or DVD labels. To order genuine HP supplies for the HP Photosmart, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.
Chapter 6 • • Load envelopes Load other types of paper Load full-size paper You can load many types of letter or A4 paper into the main input tray of the HP Photosmart. To load full-size paper 1. Pull out the main input tray, and then slide the paper-width and paper-length guides to their outermost positions. 2. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
3. Insert the stack of paper into the main input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP Photosmart is idle and silent when you load paper into the main input tray. If the HP Photosmart is servicing the ink cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP Photosmart to eject blank pages.
Chapter 6 5. Push the main input tray back into the HP Photosmart. 6. Pull the output tray extender toward you, as far as it will go. NOTE: When you use legal-size paper, leave the tray extender closed. Load 10 x 15 cm (4 x 6 inch) photo paper You can load up to 10 x 15 cm (4 x 6 inch) photo paper into the photo tray of the HP Photosmart. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper.
3. Slide the paper-length and paper-width guides inward against the stack of photo paper until the guides stop. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. 4. Push in the photo tray, and then lower the output tray.
Chapter 6 3. Slide the paper-length and paper-width guides inward against the stack of cards until the guides stop. Do not overload the photo tray; make sure the stack of cards fits within the photo tray and is no higher than the top of the paper-width guide. 4. Push in the photo tray, and then lower the output tray.
4. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the main input tray; make sure the stack of envelopes fits within the main input tray and is not higher than the top of the paper-width guide. 5. Push the main input tray back into the HP Photosmart. 6. Pull the output tray extender towards you, as far as it will go. Load other types of paper The following types of paper are designed for special projects.
Chapter 6 HP CD/DVD Tattoo labels ▲ Place one sheet of CD/DVD tattoo paper in the input tray with the print side down; slide the CD/DVD tattoo paper forward until it stops. NOTE: When you use CD/DVD tattoo labels, leave the tray extender closed. Related topics • “Load 10 x 15 cm (4 x 6 inch) photo paper” on page 60 • “Change the print settings for the current job” on page 66 Avoid paper jams To help avoid paper jams, follow these guidelines.
7 Print from your computer The HP Photosmart can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP Photosmart the default printer You can set the HP Photosmart as the default printer to use from all software applications. This means that the HP Photosmart is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using. Paper type Suggested paper size settings CD/DVD tattoo paper 5 x 7 in.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, click one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page.
Chapter 7 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6. Click the Features tab. 7. Select the Show Preview Before Printing check box. 8. Click OK, and then click Print or OK in the Print dialog box. Your print job displays in the preview window. 9.
This section contains the following topics: • • Create printing shortcuts Delete printing shortcuts Related topics • “Print a borderless image” on page 72 • “Print a photo on photo paper” on page 73 • “Print on transparencies” on page 79 • “Print on both sides of the page” on page 75 Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list, you can create your own printing shortcuts.
Chapter 7 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted. Perform special print jobs In addition to supporting standard print jobs, the HP Photosmart can perform special jobs such as printing borderless images, iron-on transfers, and posters.
6. In the Size list, click the size of photo paper loaded in the photo tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. 7. In the Paper Type drop-down list, click More, and then select the appropriate paper type. NOTE: You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than a photo paper. 8. Select the Borderless printing check box if it is not already checked.
Chapter 7 NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. Photo paper should be flat before printing. Print custom CD/DVD labels You can use the HP Photosmart Software or online templates from the HP Web site to create and print a custom label on CD/DVD tattoo paper. You can affix the printed CD/ DVD tattoo to any CD/DVD. To print a CD/DVD tattoo 1. Use the HP Photosmart Software, or go to www.hp.
7. In the Print Quality drop-down list, click Maximum dpi. NOTE: To view the maximum dpi that the HP Photosmart will print, click Resolution. 8. Select any other print settings that you want, and then click OK. Print on both sides of the page You can print two-sided pages with the HP Photosmart manually. When printing twosided pages, make sure to use paper that is thick enough so that images do not show through to the other side. Print To print on both sides of the page 1. Load paper into the input tray.
Chapter 7 • For binding on the side like a book or magazine, click to clear the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other left-to-right. This ensures that the top of the page is always at the top of the sheet when you turn the pages in your bound document. 8. Click OK, and then click Print or OK in the Print dialog box. The HP Photosmart begins printing.
8. Click OK, and then click Print or OK in the Print dialog box. The HP Photosmart begins printing. A dialog box displays instructions on the screen when it is time to process the second side of your job. Do not click Continue in the dialog box until you have reloaded the paper as instructed in the following steps. 9. Wait until the HP Photosmart has stopped printing for several seconds before removing any of the printed pages from the output tray.
Chapter 7 Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
To print a multiple-page document in reverse order 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6.
Chapter 7 To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper Type drop-down list, click More, and then select the appropriate paper type.
Print a poster You can create a poster by printing a document on multiple pages. The HP Photosmart prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 7 To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the HP Photosmart is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5.
3. Double-click the HP Photosmart icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled. To stop a print job from the computer (Windows Vista users) 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Click Printers. 3. Double-click the HP Photosmart icon.
Chapter 7 Print 84 Print from your computer
Use the photo features The HP Photosmart is equipped with memory card slots and a front USB port that enable you to print or edit photos from a memory card or storage device (such as a keychain drive, portable hard drive, or a digital camera in storage mode) without uploading your photos to a computer first. Additionally, if the HP Photosmart is network-connected or connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share.
Chapter 8 white when images are ready to be viewed. The Photo light is located near the memory card slots and is indicated by a camera icon. CAUTION: Do not pull out the memory card or storage device while the Photo light is flashing. A flashing light means the HP Photosmart is accessing the memory device. Wait until the light remains solid.
Create Share Save 2. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo paper in the main input tray. 3. Touch View. The View Photos screen appears. 4. Touch or to scroll through the thumbnails of your photos. 5. When the thumbnail of the photo you want to view appears, touch it. 6. When the photo appears by itself on the display, touch the image again. The Photo Options screen appears. 7. Touch Print Preview.
Chapter 8 To print your photos 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. Photos View Print Create Share Save 2. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size photo paper in the main input tray. 3. Touch Print. The Print Layout screen appears. 4.
Create special projects from your photos The HP Photosmart enables you to create special projects from your photos, including: • • • • • Photo albums Panorama prints Wallet-size photos Passport-size photos Video action prints (from your video frames) To create special projects 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display.
Chapter 8 Photos 3. Touch Create. The Create screen appears. 4. Touch or to scroll through the projects, and then touch one of the following projects. • Album Pages: Enables you to select multiple photos and print them onto a series of themed album pages, which you can then bind to create a photo album. The photos in your album pages are placed in the same orientation for a visually pleasing presentation.
Photos To share photos from a memory card or storage device 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. View Print Create Share Save 2. Touch Share. The Select Photos screen appears. 3. Touch or to scroll through the thumbnails of your photos. 4. When the thumbnail of the photo you want to share appears, touch it. 5.
Chapter 8 Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP Photosmart, or connect a storage device to the front USB port. Photos To save photos 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. View Print Create Share Save 2.
Edit photos using the control panel The HP Photosmart offers several basic editing features that you can use to edit your photos manually before you print them, as well as a feature that enables you to automatically enhance your photos.
Chapter 8 9. Use the arrow buttons to pan around the photo and select a specific area to print. 10. Touch Crop. To preview your cropped photo ▲ Touch the Back icon until you return to the Options menu, then touch Print Preview. Photos To print your cropped photo ▲ Touch the Back icon until you return to the View Photos screen, then touch Print. Rotate a photo Depending how a photo is saved, the photo might appear sideways or upside down on the display.
To print your rotated photo ▲ Touch the Back icon until you return to the View Photos screen, then touch Print. Adjust the brightness of your photos NOTE: The changes you make to the photo apply only to viewing and printing the photo. The changes will not be saved on the memory card or storage device. To adjust the brightness 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port.
Chapter 8 NOTE: The changes you make to the photo apply only to viewing and printing the photo. The changes will not be saved on the memory card or storage device. Photos To print a frame around your photo 1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. Touch View. The View Photos screen appears. 3.
3. Touch or to scroll through the thumbnails of your photos. 4. When the thumbnail of the photo you want to edit appears, touch it. 5. When the selected photo appears by itself on the display, touch the image or touch Options. The Options menu appears. 6. Touch Edit. The Edit menu appears. 7. Touch Color Effect. or Photos NOTE: If the menu option you want is not visible on the screen, touch to scroll through all the menu options. The Color Effect menu appears. 8.
Chapter 8 4. When the thumbnail of the photo you want to edit appears, touch it. 5. When the selected photo appears by itself on the display, press the Red Eye Removal button on the control panel. TIP: Another method is to choose Red Eye Removal from the Edit menu. A red-eye icon blinks in the upper left corner of the photo, red-eye removal is applied, and the photo is shown by itself on the display.
9 Print reports and forms The HP Photosmart enables you to print self-test reports. You can also print forms such as ruled papers and checklists. This section contains the following topics: • • Print a self-test report Print forms Print a self-test report To print a self-test report 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Touch Setup on the display. 3. Touch Tools. 4. Touch Self-Test Report.
Chapter 9 Print forms The HP Photosmart contains built-in templates that enable you to print common forms, such as narrow or wide ruled notebook paper, graph paper, task checklists, and music sheets on plain letter- or A4-size paper. To print forms from the control panel 1. Make sure you have paper loaded in the input tray. 2. Touch Setup on the display. 3. Touch Printable School Papers. 4. Touch the form you want to print.
10 Maintain the HP Photosmart The HP Photosmart requires little maintenance. You might need to replace, align, or clean your ink cartridges from time to time ensure that your printouts are always of the highest quality. This section provides instructions for keeping the HP Photosmart in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 10 To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the ink cartridges appear.
To replace the ink cartridges 1. Make sure the HP Photosmart is turned on. 2. Open the ink cartridge door by lifting from the front center of the device, until the door locks into place. 1 Ink cartridge latch for the black ink cartridge 2 Ink cartridge latches for the color ink cartridges Maintain the HP Photosmart 3. Squeeze the bottom of the latch below the ink cartridge you want to replace, and then lift the latch. If you are replacing the black ink cartridge, lift the latch on the far left.
Chapter 10 4. Pull the ink cartridge toward you out of its slot to remove it. 5. Remove the new ink cartridge from its packaging, and then, holding it by the handle, push the ink cartridge into the empty slot. Match the color and pattern of the ink cartridge to the color and pattern on the print carriage. Maintain the HP Photosmart 6. Close the latch and make sure it is secure.
7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge door. Related topics “Shop for ink supplies” on page 111 Align the printer The HP Photosmart automatically aligns the print head when you install the ink cartridges during the initial setup. The HP Photosmart also aligns the print head during periodic maintenance to ensure excellent print quality.
Chapter 10 To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device. The Printer Toolbox appears. 3. Click the Device Services tab. 4. Click Align the Printer.
Related topics “Align the printer” on page 105 Clean the ink cartridge contacts Clean the copper-colored ink cartridge contacts if all ink cartridges are installed and a message appears on the display that says a cartridge is missing or damaged. Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing is covering the ink cartridge contacts or the ink cartridge slot, then reinstall the ink cartridge.
Chapter 10 6. Clean only the copper-colored contacts. 1 Copper-colored contacts 7. Place the ink cartridge back into the empty slot and press down on the gray latch until it clicks into place. 8. Repeat if necessary for the other ink cartridges. 9. Gently close the ink cartridge door. Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Maintain the HP Photosmart Surface Remedy Skin Wash the area with an abrasive soap.
Self-maintenance sounds The HP Photosmart will make mechanical noises at various times to perform periodic maintenance functions, such as replenishing the ink levels in the print head assembly or cleaning the print head. This is normal operation and is necessary to ensure the HP Photosmart produces the best quality printouts. CAUTION: A message on the display will notify you when the HP Photosmart is performing maintenance functions. Do not remove power from the device during this time.
Chapter 10 Maintain the HP Photosmart 110 Maintain the HP Photosmart
11 Shop for ink supplies For a list of ink cartridge numbers, see the printed documentation that came with the HP Photosmart. You can also use the software that came with the HP Photosmart to find out the reorder number for all the ink cartridges. You can order ink cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct ink cartridge reorder numbers for your device and purchase ink cartridges.
Chapter 11 Shop for ink supplies 112 Shop for ink supplies
12 Troubleshooting This section contains the following topics: Troubleshooting tips Hardware setup troubleshooting Software installation troubleshooting Network troubleshooting Print quality troubleshooting Print troubleshooting Memory card and front USB port troubleshooting Errors Troubleshooting • • • • • • • • Troubleshooting tips This section contains the following topics: • • • • • Communication problems over a USB connection Information on ink cartridges and the print head Information on paper Cle
Chapter 12 sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP Photosmart off and then on again. Troubleshooting • • • • If you are connecting the HP Photosmart through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. Check other printers or scanners. You might need to disconnect older products from your computer.
• Clean the print head when you notice a significant decrease in print quality. Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges. Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity.
Chapter 12 Troubleshooting 3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur. 4. Replace the rear door. Gently push the door forward until it snaps into place. 5. Turn on the HP Photosmart, and then touch OK to continue the current job.
4. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur. Troubleshooting 5. Close the top door. 6. Close the ink cartridge door. 7. Turn on the HP Photosmart, and then touch OK to continue the current job.
Chapter 12 4. Turn off the HP Photosmart, wait one minute, then restart it. 5. Reinstall the HP Photosmart software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.
• Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the HP Photosmart into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet. Cause: You pressed the On button too quickly. Solution: The HP Photosmart might not respond if you press the On button too quickly.
Chapter 12 For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP Photosmart. The display shows the wrong language Troubleshooting Cause: You might have selected the incorrect language when setting up the HP Photosmart. Solution: You can change the language settings at any time from the Preferences menu.
Solution: Clear the paper jam, and then follow the prompts on the display or the computer screen to continue. For more information, see: Cause: The print head assembly is blocked. Solution: There might be some packing material inside the HP Photosmart. Turn the HP Photosmart off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP Photosmart on again.
Chapter 12 A red X appears on the USB connect prompt Cause: Normally, a green check appears indicating that the usb connection is successful. A red X indicates that the usb connection failed. Solution: Check that the HP Photosmart is turned on, and then try the usb connection again. Troubleshooting To retry the usb connection 1. Unplug the HP Photosmart power cord, and then plug it in again. 2. Verify that the USB cable and power cord are plugged in. 3. Click Retry to retry the connection.
For more information, see: “Uninstall and reinstall the software” on page 123 Cause: The registration screen did not launch automatically. Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart D7400 series, and then clicking Product Registration.
Chapter 12 Troubleshooting 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart Printer Driver Software, and then click Change/Remove. Follow the onscreen instructions. 4. Disconnect the HP Photosmart from your computer. 5. Restart your computer. NOTE: It is important that you disconnect the HP Photosmart before restarting your computer.
Cause: The HP Photosmart is turned off. Solution: Turn the HP Photosmart on. Cause: The computer is turned off. Turn the computer on. Cause: The HP Photosmart is not properly connected to the computer. Solution: Check the connection from the HP Photosmart to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP Photosmart. Make sure the other end of the USB cable is plugged into a USB port on your computer.
Chapter 12 The computer is unable to discover the HP Photosmart Cause: Cables are not connected properly. Troubleshooting Solution: Check the following cables to ensure they are connected properly. • Cables between the HP Photosmart and the hub or router • Cables between the hub or router and your computer • Cables to and from your modem or HP Photosmart Internet connection (if applicable) Cause: Solution: Your computer's Local Area Network card (LAN card) is not set up properly.
Cause: You were able to connect the HP Photosmart to the network previously, but now it will not connect. Cause: The HP Photosmart and computer are not connected to the same network. Solution: Try accessing the Embedded Web Server on the HP Photosmart. To find the IP address, print a network configuration page.
Chapter 12 applications after installation is complete. If you see firewall pop-up messages, you must always accept or allow the pop-up messages. Troubleshooting If the screen still appears, try uninstalling the HP Photosmart software, rebooting your computer, and temporarily disabling your firewall before reinstalling the HP Photosmart software. You can re-enable your firewall application after installation is complete.
Cause: Your network name (SSID) may be at the bottom of the SSID list that is displayed when you install the HP Photosmart on a wireless network. Solution: Touch first, ad hoc last. to scroll to the bottom of the list. Infrastructure entries are listed Weak signal Cause: The HP Photosmart is too far away from the wireless router or there is interference. Solution: In order to establish a good signal between the HP Photosmart and the wireless router, you might have to experiment a bit.
Chapter 12 Solution: Move the wireless router and the HP Photosmart closer together. Then run the wireless setup again. For more information, see: “Integrated wireless WLAN 802.11 network setup” on page 29 Troubleshooting Cause: If you manually entered your network name (SSID), you might have entered it incorrectly. Solution: Run the wireless setup process again and enter your network name (SSID) carefully. Remember that the SSID is case-sensitive.
The Printer Not Found screen appears during installation Solution: Uninstall the HP Photosmart software, and then reboot your computer. Temporarily disable anti-virus or anti-spyware applications, and then reinstall the HP Photosmart software. You can re-enable your anti-virus or anti-spyware applications after installation is complete. If you see firewall pop-up messages, you must always accept or allow the pop-up messages.
Chapter 12 This section contains the following topics: Troubleshooting • • • • • • • • • • • Ink is bleeding or smearing Ink is not filling the text or graphics completely The text edges are jagged The printout has a horizontal band of distortion near the bottom of the page Colors run into each other on the printout Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Paper is not
Solution: Change the paper type setting to match the type of paper loaded in the input tray. For more information, see: Cause: The print quality setting on the HP Photosmart is set too low. Solution: Load high-quality paper in the input tray and print the image with a high print quality setting, such as Best, Maximum dpi, or High Resolution. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper.
Chapter 12 Solution: Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed. Use TrueType or OpenType fonts to ensure that the HP Photosmart is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Cause: The print head needs to be cleaned. Solution: Clean the print head, and then print a self-test report. Check the color blocks in the report for any problems. If the color blocks show print quality problems, perform a printer alignment.
Chapter 12 Solution: Clean the print head, and then print a self-test report. Check the color blocks in the report for any problems. If the color blocks show print quality problems, perform a printer alignment. If the problem persists after cleaning and aligning, contact HP support for help. Go to: www.hp.com/support Troubleshooting If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: “Clean the print head” on page 106 “Print a self-test report” on page 99 “Align the printer” on page 105 Troubleshooting • • • Printouts seem blurry or fuzzy Cause: The paper type is not suitable for the HP Photosmart. Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart.
Chapter 12 Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart. Printouts are slanted or skewed Cause: Troubleshooting Solution: The paper is not feeding properly or is loaded incorrectly. Make sure the paper is loaded correctly. For more information, see: “Load full-size paper” on page 58 Cause: Solution: Cause: Solution: More than one type of paper is loaded in the input tray. Load only one type of paper at a time.
Envelopes print incorrectly Cause: A stack of envelopes is loaded incorrectly. Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left. Troubleshooting NOTE: To avoid paper jams, tuck the flaps inside the envelopes. Cause: The wrong type of envelope is loaded. Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows.
Chapter 12 Solution: Load paper in the input tray. For more information, see: “Load paper” on page 57 Cause: The print head assembly has stalled. Troubleshooting Solution: Turn the HP Photosmart off, remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP Photosmart on again. Cause: The computer is not communicating with the HP Photosmart.
The printer driver status might have changed to either offline or stop To check the printer driver status 1. In the HP Solution Center, click the device tab. 2. Click Settings. 3. Click Status. If the status is offline or stop printing, change the status to ready. Cause: A deleted print job is still in the queue. Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing.
Chapter 12 Solution: Make sure the HP Photosmart is the selected printer in your software application. TIP: You can set the HP Photosmart as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications. Troubleshooting Cause: The computer is not communicating with the HP Photosmart. Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur.
Solution: Load paper in the input tray. For more information, see: The pages in my document came out in the wrong order Cause: The print settings are set to print the first page of your document first. Because of the way the paper feeds through the HP Photosmart, this means the first page will be print side up at the bottom of the stack. Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order.
Chapter 12 Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left. NOTE: To avoid paper jams, tuck the flaps inside the envelopes. Troubleshooting For more information, see: “Load envelopes” on page 62 Text or graphics are cut off at the edge of the page Cause: The margins are not set correctly in your software application. Solution: To check your margin settings 1.
3. Check the graphics in the document to make sure that the current size fits within the printable area of the HP Photosmart. 4. Cancel the print job if the graphics do not fit in the printable area of the page. Cause: The paper is loaded incorrectly. Solution: If the paper is misfeeding, it could cause parts of the document to cut off. Remove the stack of paper from the input tray, and then reload the paper following the steps below.
Chapter 12 • • • • • • Troubleshooting The photos on the memory card or storage device do not transfer to my computer Memory card or storage device is not available Photos in a connected digital camera with PictBridge do not print The file name appears as meaningless text Other users on the network can access my memory card or storage device Error message: Cannot find the file or item. Make sure the path and file name are correct.
Cause: The file system is corrupted. Solution: Check the display for an error message telling you about the problem and how to solve it. CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.
Chapter 12 Solution: Install the HP Photosmart Software that came with the HP Photosmart. If it is installed, restart your computer. Troubleshooting To install the HP Photosmart Software 1. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart.
Photos in a connected digital camera with PictBridge do not print Cause: The digital camera is not in PictBridge mode. Cause: The images are not in a supported format. Solution: Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature supports (exif/JPEG, JPEG, and DPOF). Cause: You did not select any photos on the camera for printing.
Chapter 12 Error message: Cannot find the file or item. Make sure the path and file name are correct. Cause: The Common Internet File System (CIFS) server in the HP Photosmart is not operational. Troubleshooting The CIFS server is included in all network-connected HP Photosmart devices. It provides network drive letter access to the memory card or storage device in the HP Photosmart. This lets you read/write files on the network from the memory card or storage device in the HP Photosmart.
Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 115 Solution: Turn the HP Photosmart off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP Photosmart on again. Photo tray problem Cause: There is not enough paper in the photo tray. Solution: If the photo tray is empty or there are only a few sheets remaining, load more paper in the photo tray.
Chapter 12 Photo tray cannot disengage Cause: Solution: The output tray might not be lowered all the way. Push the output tray all the way down. Troubleshooting File messages The following is a list of file-related error messages: • • • • • • • • Error reading or writing the file Unreadable files.
File not found Cause: There is not enough available memory on your computer to create a print preview file. Close some applications and try the task again. File format not supported Cause: The HP Photosmart software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted. Solution: Open the file in another application, and save it in a format that the HP Photosmart software recognizes.
Chapter 12 If the file system on the card is corrupt, reformat the memory card in your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.
Solution: Make sure your computer is turned on and is connected to the HP Photosmart. Also make sure you installed the software that came with the HP Photosmart. For more information, see: “Communication problems over a USB connection” on page 113 “Network troubleshooting” on page 125 Out of disk space Cause: There is not enough available memory on your computer to perform the task. Solution: Close some applications and try the task again.
Chapter 12 If the memory card is not inserted properly, the HP Photosmart will not respond and the Photo light (near the memory card slots) will not turn on. After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit. Troubleshooting Card is not fully inserted Cause: The card is not fully inserted. Solution: Make sure you fully insert the memory card into the appropriate slot on the HP Photosmart.
• • Paper mismatch Wrong paper width Cannot load paper from input tray Solution: If the HP Photosmart is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Follow the prompts on the display or the computer screen to continue your print job.
Chapter 12 Solution: Clear the jam. Touch OK to continue your print job. For more information, see: “Clear paper jams” on page 115 Cause: The print head assembly is blocked or stalled. Troubleshooting Solution: Turn the HP Photosmart off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP Photosmart on again.
firmly connected to the HP Photosmart and plugged into a power outlet. Press the On button to turn on the HP Photosmart. Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP Photosmart and the computer, as shown below. For more information, see: “Communication problems over a USB connection” on page 113 HP Photosmart not found Cause: This error applies only to USB-connected devices.
Chapter 12 For more information, see: “Communication problems over a USB connection” on page 113 Improper shutdown Troubleshooting Cause: The last time the HP Photosmart was used, it was not turned off properly. If the HP Photosmart is turned off by turning off the switch on a power strip or by using a wall switch, the device can be damaged. Solution: Press the On button located on the control panel of the HP Photosmart to turn the device on and off.
Ink cartridge messages • • • • • • • • • • • • • • • • • • • Calibration error Cannot print Incorrect ink cartridge(s) The following ink cartridges cannot be used after device initialization and must be replaced Ink cartridge problem Ink cartridge(s) are empty Ink delivery failure Ink supply error Ink cartridge(s) are expired Ink expiration near Non-HP ink Original HP ink depleted Print head assembly is stalled Print head failure Alignment failed Replace ink cartridges soon Scheduled maintenance Wrong ink
Chapter 12 cartridges for the HP Photosmart. To find out the reorder number for all the ink cartridges that the HP Photosmart supports, see the printed documentation that came with the HP Photosmart. For more information, see: “Replace the ink cartridges” on page 102 Troubleshooting Cause: Solution: The ink cartridge(s) are not intended for use in this device. Contact HP support. Go to: www.hp.
ink cartridge. Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Chapter 12 Ink cartridge(s) are expired Cause: The ink in the indicated ink cartridge(s) is at the expiration date. Troubleshooting Solution: Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired message, remove and replace the expired ink cartridge, and then close the message.
www.hp.com/go/anticounterfeit For more information, see: Original HP ink depleted Cause: The original HP ink in the indicated ink cartridge(s) has been depleted. Solution: Replace the indicated ink cartridge(s) or touch OK to continue. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP ink.
Chapter 12 Print head failure Cause: The print head assembly or the ink delivery system has failed and the HP Photosmart can no longer print. Solution: Contact HP support. Go to: www.hp.com/support Troubleshooting If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Alignment failed Cause: An incorrect type of paper is loaded in the input tray.
Solution: Load unused plain white letter or A4 paper in the input tray. Then follow the prompts on the display or computer screen to continue. Wrong ink cartridge(s) installed Solution: The first time you set up and use the HP Photosmart, make sure to install the ink cartridges that were shipped with your device. The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly.
Chapter 12 Cause: The wrong ink cartridge(s) are installed. Solution: The first time you set up and use the HP Photosmart, make sure to install the ink cartridges that were shipped with your device. The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly. To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were shipped with the HP Photosmart.
13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP Photosmart. • Ink cartridge warranty information • • Support process Before you call HP support • HP support by phone • • Additional warranty options HP Quick Exchange Service (Japan) • Call HP Korea customer support • • Prepare the HP Photosmart for shipment Pack the HP Photosmart Warranty For more information about the warranty, see the printed documentation that came with the HP Photosmart.
Chapter 13 Support process If you have a problem, follow these steps: 1. Check the documentation that came with the HP Photosmart. 2. 3. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
This section contains the following topics: • Phone support period • Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Chapter 13 HP Quick Exchange Service (Japan) HP warranty and support For instructions on how to pack your device for exchange, see “Pack the HP Photosmart” on page 174.
Prepare the HP Photosmart for shipment If, after contacting HP support or returning to the point of purchase, you are requested to send the HP Photosmart in for service, make sure you remove and keep the following items before returning your device: • The control panel faceplate • The power cord, USB cable, and any other cable connected to the HP Photosmart CAUTION: The replacement HP Photosmart will not be shipped with a power cord.
Chapter 13 4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP Photosmart. CAUTION: The replacement HP Photosmart might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP Photosmart arrives, reattach your control panel faceplate. You must attach your control panel faceplate to use the control panel functions on the replacement HP Photosmart.
14 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart.
Chapter 14 (continued) Type Paper weight Input tray* Output tray† Photo tray* 8.5 x 11 inch (216 x 279 mm) Photo paper n/a Up to 20 10 n/a * † * Maximum capacity. Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. Maximum capacity. NOTE: For a complete list of supported media sizes, see the printer driver.
• Taiwan battery statement • Disposal of Waste Equipment by Users in Private Households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.
Chapter 14 Taiwan battery statement English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • Regulatory model identification number • • FCC statement Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • • Notice to users in Japan about power cord Geräuschemission Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number.
Chapter 14 Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about power cord Geräuschemission Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Wireless: Notice to users in Brazil Aviso aos usuários no Brasil Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001). Wireless: Notice to users in Canada Notice to users in Canada/Note à l'attention des utilisateurs canadiens For Indoor Use.
Chapter 14 European Union Regulatory Notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 73/23/EEC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
Chapter 14 Technical information 184 Technical information
Index 10 x 15 cm photo paper load 60 specifications 175 2 pages on 1, print 78 4 pages on 1, print 78 4 x 6 inch (10 x 15 cm) borderless photos print 72 4 x 6 inch photo paper, load 60 802.11 wireless, configuration page 47 802.3 wired, configuration page 45 A A4 paper, load 58 access point connection 29 access point HW address 49 ad hoc network 33 addresses, print 80 admin password 45 advanced network settings 41 after the support period 171 align printer 105 authentication type 49 B base station.
E Embedded Web Server access using web browser 43 password settings 45 setup wizard 43 encryption settings 49 WEP key 34 envelopes load 62 specifications 175 environment Environmental product stewardship program 176 error messages memory cards 154 out of paper 157 reading or writing file 152 European Union Directive 2002/95/EC 177 recycling information 178 EWS.
Media Access Control (MAC) address 45, 47 memory cards digital camera cannot read 146 e-mail photos 90 error message 154 file unreadable 152 HP Photosmartcannot read 146 inaccessible 148 insert 91 photos missing 152 read or write error 148 save files to computer 91 share photos 90 slots 85 menus help 12 setup 12 missing ink cartridge 162 N network advanced settings 41 connection type 44 interface card 30 name 48 restore settings 40 security 34 status 44 upgrade 38 network configuration page 44 O OK button
resolution 68 saturation 69 speed 68 printer found screen, Windows 37 printer sharing Mac 26 Windows 26 printer, align 105 Printing Shortcuts tab 70 problems error messages 150 print 138 Q quality print 68 R radio, turn off 24, 40 Readme file 117 recycle ink cartridges 177 red-eye, remove 93 regulatory notices China 177 declaration of conformity (European Economic Area) 183 declaration of conformity (U.S.
Index filename appears as gibberish 149 others on network can access my memory card 149 print 138 Printer not Found 127 unable to discover device 126 two-sided prints 75, 76 U uninstall software 123 upgrade to network 38 URL 44 USB cable communication lost 160 USB cable installation 119 V visibility (Bluetooth) 50 volume, adjust 18 W warranty 169, 171 Web pages, print 81 WEP key, setup 34 wireless radio, turn off 40 setup wizard, troubleshoot 125, 128 status 48 wireless regulatory notices exposure to wir
Index 190
