Basics guide

1 Telephone wall jack
2 Use the phone cord supplied in the box with the product
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting
the product directly to the telephone wall jack.
• If your telephone system is not using a standard dial tone, such as some PBX systems, this
might cause the test to fail. This will not cause a problem sending or receiving faxes. Try
sending or receiving a test fax.
• Check to make sure the country/region setting is set appropriately for your country/region.
If the country/region setting is not set or is set incorrectly, the test might fail and you might
have problems sending and receiving faxes.
• Make sure you connect the product to an analog phone line or you will not be able to send
or receive faxes. To check if your phone line is digital, connect a regular analog phone to
the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be
a phone line set up for digital phones. Connect the product to an analog phone line and try
sending or receiving a fax.
NOTE: If you are unsure of the kind of phone line you have (analog or digital), check
with your service provider.
After you resolve any problems found, run the fax test again to make sure it passes and the
product is ready for faxing. If the Dial Tone Detection Test continues to fail, contact your
telephone company and have them check the phone line.
Clear paper jams
If the paper was loaded in the input tray, you might need to clear the paper jam from the rear of the
HP Photosmart.
Paper can also jam in the automatic document feeder. Several common actions can cause paper to
jam the automatic document feeder:
• Placing too much paper in the document feeder tray. The automatic document feeder can hold
up to 50 sheets of letter or A4 paper, or 35 sheets of legal paper.
• Using paper that is too thick or too thin for the HP Photosmart.
• Trying to add paper to the document feeder tray while the HP Photosmart is feeding pages.
To clear a paper jam from the Two-sided printing accessory
1. Turn off the HP Photosmart.
2. Press in the tabs on the left and right side of the Two-sided printing accessory. Remove the
accessory by pulling it away from the HP Photosmart.
Clear paper jams 63
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