COLOR LASERJET ENTERPRISE CP4020/CP4520 SERIES PRINTER User Guide CP4025n CP4025dn CP4525n CP4525dn CP4525xh
HP Color LaserJet Enterprise CP4020-CP4520 Series Printer User Guide
Copyright and License Trademark Credits © 2009 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Product basics Product comparison ............................................................................................................................. 2 Environmental features ........................................................................................................................ 3 Product features ................................................................................................................................... 4 Product views ..................
Priority for print settings ...................................................................................................................... 48 Change printer-driver settings for Windows ....................................................................................... 49 Change the settings for all print jobs until the software program is closed ........................ 49 Change the default settings for all print jobs ......................................................................
Install the product on a wired network ............................................................................... 71 Configure the IP address .................................................................................. 71 Install the software ............................................................................................ 72 Configure network settings ................................................................................................ 74 View or change network settings ...
Use a printing shortcut with Windows ............................................................. 105 Create printing shortcuts ................................................................................. 106 Improve print quality with Windows ................................................................................. 109 Select the page size with Windows ................................................................. 109 Select a custom page size with Windows .................................
8 Color Adjust color ....................................................................................................................................... 140 Automatic ......................................................................................................................... 140 Print in Grayscale ............................................................................................................ 140 Manual color adjustment ...........................................................
Manage supplies and accessories ................................................................................................... 162 Print when a cartridge reaches estimated end of life ....................................................... 162 Manage print cartridges ................................................................................................... 162 Print-cartridge storage .....................................................................................
Transparencies or glossy paper will not feed .................................................................. 220 Envelopes jam or will not feed in the product .................................................................. 221 Output is curled or wrinkled ............................................................................................. 221 Product does not duplex or duplexes incorrectly ............................................................. 222 Solve image-quality problems .........
Appendix D Regulatory information FCC regulations ............................................................................................................................... 250 Environmental product stewardship program ................................................................................... 251 Protecting the environment .............................................................................................. 251 Ozone production .........................................................
1 ENWW Product basics ● Product comparison ● Environmental features ● Product features ● Product views ● Control-panel layout 1
Product comparison Model Features HP Color LaserJet CP4025n ● 100-sheet multipurpose input tray (Tray 1) HP Color LaserJet CP4525n ● 500-sheet input tray (Tray 2) ● 500-sheet, face-down output bin ● Hi-speed USB 2.
Environmental features Duplex Save paper by using duplex printing as your default print setting. Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver. Recycling Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process. Energy savings Save energy by initiating sleep mode for the product.
Product features Speed and throughput HP Color LaserJet CP4025 models ● Print up to 35 pages per minute (ppm) on letter-size paper and 35 ppm on A4-size paper. ● As quick as 10 seconds to print the first page ● Recommended monthly print volume of 2,000 to 7,500 pages ● A 800 megahertz (MHz) microprocessor HP Color LaserJet CP4525 models Resolution Memory User interface Paper-handling ● Print up to 42 pages per minute (ppm) on letter-size paper and 40 ppm on A4-size paper.
Languages and fonts Print cartridges Supported operating systems Connectivity Environment Security ENWW ● HP Printer Control Language PCL 5, PCL 6, and HP postscript level 3 emulation ● Direct PDF ● 93 scalable TrueType PS typefaces ● For information regarding print cartridges, see www.hp.com/go/ learnaboutsupplies.
Self-help Accessibility 6 Chapter 1 Product basics ● Show-me-how pages that you can print from the control panel ● Job aids for specific tasks available from www.hp.com/support/cljcp4025 or www.hp.com/support/cljcp4525. ● Animations and help on the control panel ● The online user guide is compatible with text screen-readers. ● The print cartridges can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand.
Product views Front view 3 2 4 1 5 6 7 8 9 10 11 ENWW 1 Front door (access to print cartridges and toner collection unit) 2 Standard output bin 3 Control panel 4 Right door (access for clearing jams) 5 On/off button (illuminates when turned on) 6 Tray 1 (pull the handle to open the tray) 7 Tray 2 8 Optional Tray 3 (included with the HP Color LaserJet CP4525xh model) 9 Lower right door (access for clearing jams) 10 Optional Tray 4 (included with the HP Color LaserJet CP4525xh model)
Back view 1 2 8 1 Interface ports 2 Power connection Chapter 1 Product basics ENWW
Interface ports 1 2 3 4 1 Hi-speed USB 2.0 printing port 2 Local area network (LAN) Ethernet (RJ-45) network port 3 EIO interface expansion slot 4 Slot for a cable-type security lock Serial number and model number location The model number and serial number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.
Control-panel layout The control panel includes a color, graphical and text display, job-control buttons, and three light-emitting diode (LED) status lights. 2 3 4 1 5 6 7 10 1 Control panel display 2 Back arrow button 3 4 5 Help button 9 8 Shows status information, menus, help information, and error messages. Navigates backward in nested menus. Provides detailed information, including animations, about product messages or menus.
2 Control panel menus ● ENWW Control panel menus 11
Control panel menus You can control the product by changing settings in the menus on the product control panel. Use the control panel to access features not supported by the printer driver or software application, and to configure trays for paper size and type. Show Me How menu The SHOW ME HOW menu prints pages that provide more information about the product. You can print the pages and keep them near the product for convenient reference.
Item Sub-item Sub-item ALL JOBS (WITH PIN) PRINT Sub-item Description This message appears if a user has two or more stored jobs that require a PIN. If PRINT or PRINT AND DELETE is selected then the PIN will be requested. If the jobs have different PINs, only the jobs with the PIN entered will be printed. If the PIN does not match any of the jobs, an error message is displayed.
Item Sub-item Sub-item Sub-item Description COPIES When PRINT or PRINT AND DELETE is selected, the COPIES option allows you to specify the number of copies of the job to print. The default is 1 and the range is from 1 to 3,200. JOB CUSTOM VALUE The following copy options are also available: PRINT ● Select the JOB option to print the number of copies specified in the driver. ● Select the CUSTOM VALUE option to specify the number of copies of the job to be printed.
Item Description PRINT SUPPLIES STATUS PAGE Prints the approximate remaining life for the supplies; reports statistics on total number of pages and jobs processed, serial number, page counts, and maintenance information. HP provides approximations of the remaining life for the supplies as a customer convenience. The actual remaining supply levels might be different than the approximations provided.
Menu item Value Description TRAY SIZE A list of available sizes appears. Allows you to configure the paper size for Tray 2 or optional Tray 3, 4, or 5. These trays can detect the paper size by the guides in the tray. See Supported paper sizes on page 83 for a complete list of available sizes. A list of available types appears. Allows you to configure the paper type for Tray 2 or optional Tray 3, 4, or 5. The default is PLAIN.
Menu item Sub-menu item Values Description COLOR CARTRIDGES STOP Select what the product should do when the print cartridge is very near the end of its estimated life. PROMPT TO CONTINUE* CONTINUE PRINT IN BLACK STOP: The product stops until you replace the cartridge. PROMPT TO CONTINUE: The product stops until you clear the prompt message. CONTINUE: The product provides an alert message, but it continues printing.
Menu item Sub-menu item Values Description USER DEFINED LOW YELLOW CARTRIDGE Range from 0–100% Use the arrow buttons to enter the percentage of estimated cartridge life at which you want the product to alert you that the cartridge is low. Range from 0–100% Use the arrow buttons to enter the percentage of estimated cartridge life at which you want the product to alert you.
Menu item Sub-menu item RESTRICT COLOR USE Values Description ENABLE COLOR* This menu item controls the authorization of color printing. COLOR IF ALLOWED DISABLE COLOR DISABLE COLOR: All jobs sent to the product print only in monochrome. ENABLE COLOR: All color pages sent to the product print in color. COLOR IF ALLOWED: A permissions database is referenced to verify if color pages are printed in color or monochrome.
Menu item Values Description COPIES Range: 1 - 32000 Allows you to set the default number of copies for print jobs. The default number is 1. DEFAULT PAPER SIZE A list of available sizes appears. See Supported paper sizes on page 83. Allows you to set the default paper size. DEFAULT CUSTOM PAPER SIZE DUPLEX Sub-menu item ● UNIT OF MEASURE ● X DIMENSION ● Y DIMENSION Allows you to set the default size for any custom print job that does not specify the dimensions.
Menu item Sub-menu item PRINT PS ERRORS Values Description OFF* Allows you to select to print PS error pages. ON PRINT PDF ERRORS OFF* Allows you to select to print PDF error pages. ON PCL sub-menu This menu configures settings for the printer control language. To display: Press the Home button , select the CONFIGURE DEVICE menu, select the PRINTING menu, and then select the PCL menu. NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default.
Item Values Description SUPPRESS BLANK PAGES NO* When generating your own PCL, extra form feeds are included that would cause a blank page to be printed. Select YES for form feeds to be ignored if the page is blank. YES MEDIA SOURCE MAPPING STANDARD* CLASSIC 22 Chapter 2 Control panel menus The PCL5 MEDIA SOURCE MAPPING command selects an input tray by a number that maps to the various available trays and feeders.
Print Quality menu To display: Press the Home button PRINT QUALITY menu. , select the CONFIGURE DEVICE menu, and then select the NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Sub-item Sub-item Values Description ADJUST COLOR HIGHLIGHTS CYAN DENSITY Range from +5 to –5. Default is 0. Adjust the darkness or lightness of highlights on a printed page.
Item Sub-item Sub-item Values Description X1 SHIFT Range: -5 mm to +5 mm The scan direction is referred to as X. X1 is the scan direction for a single-sided page or for the second side of a two-sided page. X2 is the scan direction for the first side of a twosided page. Y1 SHIFT X2 SHIFT Y2 SHIFT AUTO SENSE MODE TRAY 1 SENSING The feed direction is referred to as Y. Y1 is the feed direction for a single-sided page or for the second side of a two-sided page.
Item Sub-item Sub-item Values Description ADJUST PAPER TYPES A list of paper types displays. PRINT MODE A list of print modes displays. Configure the print mode that is associated with each media type. RESISTANCE MODE HUMIDITY MODE PRE-ROTATION MODE FUSER TEMP MODE PAPER CURL MODE OPTIMIZE RESTORE MODES Use this feature to return all paper typemode settings to the factory-default settings. A list of available options displays.
Item Sub-item EDGE CONTROL Sub-item Values Description OFF The Edge Control setting determines how edges are rendered. Edge control has two components: adaptive halftoning and trapping. Adaptive halftoning increases edge sharpness. Trapping reduces the effect of color-plane misregistration by overlapping the edges of adjacent objects slightly. LIGHT NORMAL* MAXIMUM AUTO CLEANING OFF* ON CLEANING INTERVAL 500* 1000 2000 ● OFF turns off both trapping and adaptive halftoning.
System setup menu Use the SYSTEM SETUP menu to change product-configuration defaults such as sleep mode, product personality (language), and jam recovery. To display: Press the Home button SYSTEM SETUP menu. , select the CONFIGURE DEVICE menu, and then select the NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Sub-item Values Description DATE/TIME DATE - - - - /[MMM]/[DD] YEAR = Allows you to set the correct date.
Item Sub-item Values Description USE REQUESTED TRAY EXCLUSIVELY* USE REQUESTED TRAY handles jobs that have specified a specific input tray. Two options are available: FIRST MANUALLY FEED PROMPT ALWAYS* UNLESS LOADED PS DEFER MEDIA ENABLED* DISABLED SIZE/TYPE PROMPT DISPLAY* DO NOT DISPLAY 28 Chapter 2 Control panel menus ● EXCLUSIVELY: The product never selects a different tray when the user has indicated that a specific tray should be used, even if that tray is empty.
Item Sub-item Values Description USE ANOTHER TRAY ENABLED* This option turns on or off the control-panel prompt to select another tray when the specified tray is empty. DISABLED ALTERNATIVE LETTERHEAD MODE ON OFF* When this option is ON you can load letterhead or preprinted paper the same way for every job, whether printing on one or both sides of the page. NOTE: This option is available only for models that have automatic duplexing.
Item Sub-item Values Description WAKE TIME OFF* Select the CUSTOM option to configure the daily wake time for the product to avoid warm-up or calibration time. Select a day of the week, set the wake time for that day, and then choose whether the wake time should be applied to all days of the week. CUSTOM OPTIMUM SPEED/ENERGY USAGE FASTER FIRST PAGE* Controls the fuser cool down behavior.
Item AUTO CONTINUE Sub-item Values Description OFF Determines product behavior when the system generates an Auto Continuable error. ON* JAM RECOVERY AUTO* OFF ON RAM DISK AUTO* OFF ● ON: Allows the product to continue printing. ● OFF: Stops the product from printing until the error is cleared by the user. Sets whether the product will attempt to reprint pages after a jam. If you select AUTO, the product reprints pages if enough memory is available for full-speed two-sided printing.
I/O menu Items on the I/O (input/output) menu affect the communication between the product and the computer. If the product contains an HP Jetdirect print server, you can configure basic networking parameters by using this submenu. You can also configure these and other parameters through HP Web Jetadmin or the embedded Web server. For more information on these options, see Connect to a network on page 68. To display: Press the Home button O menu.
Table 2-1 Embedded Jetdirect menu (continued) Item Sub-item Sub-item Sub-item Description IPV4 SETTINGS CONFIG METHOD BOOTP Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. DHCP* AUTO IP MANUAL Use BOOTP (Bootstrap Protocol) for automatic configuration from a BootP server. Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server.
Table 2-1 Embedded Jetdirect menu (continued) Item Sub-item Sub-item Sub-item Description DHCP RENEW NO* This menu appears if CONFIG METHOD is set to DHCP and a DHCP lease for the print server exists. YES NO: The print server does not request to renew the DHCP lease. YES: The print server requests to renew the current DHCP lease. IPV6 SETTINGS PRIMARY DNS Specify the IP address (n.n.n.n) of a Primary DNS Server. SECONDARY DNS Specify the IP address (n.n.n.
Table 2-1 Embedded Jetdirect menu (continued) Item Sub-item Sub-item Sub-item PROXY SERVER Description Specifies the proxy server to be used by embedded applications in the product. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, enter its IPv4 address or fully-qualified domain name. The name can be up to 255 octets.
Table 2-1 Embedded Jetdirect menu (continued) Item Sub-item Sub-item IPSEC Sub-item Description KEEP Specify the IPSec status on the print server. DISABLE* KEEP: IPSec status remains the same as currently configured. DISABLE: IPSec operation on the print server is disabled. 802.1X RESET Specify whether the 802.1X settings on the print server are reset to the factory defaults. KEEP* RESET: The 802.1X settings are reset to the factory defaults. KEEP: The current 802.1X settings are maintained.
Table 2-1 Embedded Jetdirect menu (continued) Item Sub-item Sub-item Sub-item Description SNMP TEST YES This test checks operation of SNMP communications by accessing predefined SNMP objects on the product. NO* Select YES to choose this test, or NO to not choose it. DATA PATH TEST YES NO* This test helps to identify data path and corruption problems on an HP postscript level 3 emulation product. It sends a predefined PS file to the product, However, the test is paperless; the file will not print.
Table 2-1 Embedded Jetdirect menu (continued) Item Sub-item Sub-item Sub-item Description PRINT RESULTS YES If the ping test was not set for continuous operation, you can choose to print the test results. Select YES to print results. If you select NO, results are not printed. NO* EXECUTE YES NO* PING RESULTS Use this item to view the ping test status and results using the control panel display.
Table 2-1 Embedded Jetdirect menu (continued) Item ENWW Sub-item Sub-item Sub-item Description AUTO* The print server uses auto-negotiation to configure itself with the highest link speed and communication mode allowed. If autonegotiation fails, either 100TX HALF or 10T HALF is set depending on the detected link speed of the hub/switch port. (A 1000T halfduplex selection is not supported.) 10T HALF 10 Mbps, half-duplex operation. 10T FULL 10 Mbps, full-duplex operation.
Resets menu The RESETS menu allows you to reset factory settings, and disable or enable sleep mode. To display: Press the Home button RESETS menu. , select the CONFIGURE DEVICE menu, and then select the NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default.
Item Sub-item Values Description PAPER PATH SENSORS Performs a test on each of the product’s sensors to determine if they are working correctly and displays the status of each sensor. PAPER PATH TEST Tests the paper-handling features of the product, such as the configuration of the trays. PRINT TEST PAGE SOURCE Generates a page for testing the paper-handling features. You must define the path for the test in order to test specific paper paths.
Item Sub-item COLOR BAND TEST PRINT TEST PAGE COPIES Values Description Prints a color band test page that is used to identify arcing in the highvoltage power supply. Range is 1 to 30. The default value is 1. Specify how many copies of the internal page are printed. Service menu The SERVICE menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.
3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● Software for other operating systems 43
Supported operating systems for Windows The product supports the following Windows operating systems: 44 ● Windows XP (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows 7 (32-bit and 64-bit) Chapter 3 Software for Windows ENWW
Supported printer drivers for Windows ● HP PCL 6 (this is the default printer driver) ● HP postscript emulation Universal Print Driver (HP UPD PS) ● HP PCL 5 Universal Print Driver (HP UPD PCL 5) The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver. NOTE: For more information about the UPD, see www.hp.com/go/upd.
Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). The following printer drivers are available at www.hp.com/go/ cljcp4025_software or www.hp.com/go/cljcp4525_software. HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 ● Provided as the default driver. This driver is automatically installed unless you select a different one.
UPD installation modes Traditional mode Dynamic mode ENWW ● Use this mode if you are installing the driver from a CD for a single computer. ● When installed from the CD that comes with the product, UPD operates like traditional printer drivers. It operates with a specific product. ● If you use this mode, you must install UPD separately for each computer and for each product. ● To use this mode, download UPD from the Internet. See www.hp.com/go/ upd.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. 48 ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. Change the default settings for all print jobs 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.
Remove software for Windows Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click Start, Control Panel, and then Programs and Features. 2. Find and select the product from the list. 3. Select the Uninstall/Change option. Windows 7 50 1. Click Start, Control Panel, and then under the Programs heading, click Uninstall a program. 2.
Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.
Supported operating systems Supported browsers ● Microsoft Windows XP, Service Pack 2 (32-bit and 64-bit) ● Microsoft Windows Server 2003, Service Pack 1 (32-bit and 64-bit) ● Microsoft Windows Server 2008 (32-bit and 64-bit) ● Microsoft Windows Vista (32-bit and 64-bit) ● Microsoft Windows 7 (32-bit and 64-bit) ● Microsoft Internet Explorer 6.0 or 7.0 To download HP Easy Printer Care software, go to www.hp.com/go/easyprintercare.
Software for other operating systems OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts. Linux ENWW For information, go to www.hp.com/go/linuxprinting.
54 Chapter 3 Software for Windows ENWW
4 ENWW Use the product with Mac ● Software for Mac ● Print with Mac 55
Software for Mac Supported operating systems for Mac The product supports the following Mac operating systems: ● Mac OS X 10.4, 10.5, 10.6, and later NOTE: For Mac OS X 10.4 and later, PPC and Intel® Core™ Processor Macs are supported. Supported printer drivers for Mac The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Utility for use with Mac OS X computers.
Priority for print settings for Mac Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.
Software for Mac computers HP Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Printer Utility Mac OS X 10.4 Mac OS X 10.5 and 10.6 1. Open the Finder, click Applications, click Utilities, and then double-click Printer Setup Utility. 2. Select the product that you want to configure, and then click Utility.
Menu Item Description Protect Direct Ports Disables printing over USB or parallel ports. Additional Settings Provides access to the embedded Web server. Supported utilities for Mac HP Embedded Web Server The product is equipped with an embedded Web server, which provides access to information about product and network activities. For more information, see Features on page 153.
Print with Mac Create and use printing presets with Mac Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click the Print option. 2. Select the driver. 3. Select the print settings that you want to save for reuse. 4. In the Presets menu, click the Save As... option, and type a name for the preset. 5. Click the OK button. Use printing presets 1. On the File menu, click the Print option. 2. Select the driver. 3.
3. Open the Cover Page menu, and then select where to print the cover page. Click either the Before Document button or the After Document button. 4. In the Cover Page Type menu, select the message that you want to print on the cover page. NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu. Use watermarks with Mac 1. On the File menu, click the Print option. 2. Open the Watermarks menu. 3. From the Mode menu, select the type of watermark to use.
Print on both sides of the page (duplex printing) with Mac Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. 2. On the File menu, click the Print option. 3. Open the Layout menu. 4. From the Two-Sided menu, select a binding option. Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. 2. On the File menu, click the Print option. 3.
4. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name. 5. Use Job Name + (1 - 99) Append a unique number to the end of the job name. Replace Existing File Overwrite the existing stored job with the new one. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4-digit number in the Use PIN to Print field.
64 Chapter 4 Use the product with Mac ENWW
5 ENWW Connect the product ● Supported network operating systems ● Connect with USB ● Connect to a network 65
Supported network operating systems The following operating systems support network printing: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows XP (64-bit, Service Pack 1) ● Windows Server 2003 (Service Pack 1, 32-bit and 64-bit) ● Mac OS X 10.4, 10.5, 10.6, and higher NOTE: Most network operating systems support a full software installation.
Connect with USB This product supports a USB 2.0 connection. You must use an A-to-B type USB cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software prompts you to connect it. CD installation Windows 1. Quit all open programs on the computer. 2. Install the software from the CD, and follow the onscreen instructions. 3. When prompted, select the Connected directly to the computer option, and then click the Install button. 4.
4. When the software prompts you, connect the USB cable to the product and the computer. 5. To configure the product software to recognize the installed accessories, complete these steps: Mac OS X 10.4 1. From the Apple menu , click the System Preferences menu and then click the Print & Fax icon. Mac OS X 10.5 and 10.6 2. Click the Printer Setup button. 3. Click the Installable Options menu. 1. From the Apple menu , click the System Preferences menu and then click the Print & Fax icon. 2.
Table 5-1 Printing Service name Description port9100 (Direct Mode) Printing service Line printer daemon (LPD) Printing service Advanced LPD (custom LPD queues) Protocol and programs associated with line-printer spooling services installed on TCP/IP systems. FTP TCP/IP utility for transferring data between systems. WS Print Uses the Microsoft Web Services for Devices (WSD) Print services on the HP Jetdirect print server.
Table 5-4 IP addressing (continued) Service name Description BOOTP (Bootstrap Protocol) For automatic IP address assignment. The BOOTP server provides the product with an IP address. Requires the administrator to input a product's MAC hardware address on the BOOTP server for the product to obtain an IP address from that server. Auto IP For automatic IP address assignment. If neither a DHCP server nor a BOOTP server is present, the product uses this service to generate a unique IP address.
Install the product on a wired network Configure the IP address 1. Connect the network cable to the product and to the network. 2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. 3. At the product control panel, press the Home button 4. Press the down arrow to highlight the INFORMATION menu, and then press the OK button. 5. Press the down arrow OK button.
Install the software Windows 1. Quit all programs on the computer. 2. Install the software from the CD. 3. Follow the onscreen instructions. 4. When prompted, select the Connected via the Network option, and then click the Install button. 5. From the list of available printers, select the printer that has the correct IP address. 6. Click the Finish button. 7. On the Additional Options screen, you can install more software, or click the Exit button. 8.
Mac OS X 10.4 1. From the Apple menu , click the System Preferences menu and then click the Print & Fax icon. Mac OS X 10.5 and 10.6 2. Click the Printer Setup button. 3. Click the Installable Options menu. 1. From the Apple menu , click the System Preferences menu and then click the Print & Fax icon. 2. Select the product in the left side of the window. 3. Click the Options & Supplies button. 4. Click the Driver tab. 5. Configure the installed options. NOTE: For Mac OS X 10.5 and 10.
Configure network settings View or change network settings Use the embedded Web server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has a format similar to this: xxxx::xxxx:xxxx:xxxx:xxxx 2.
Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. ENWW . 1. Press the Home button 2. Open each of the following menus. Press the down arrow button to select it. to highlight it and then press the OK a. CONFIGURE DEVICE b. I/O c. EMBEDDED JETDIRECT MENU d. TCP/IP e. IPV4 SETTINGS f. CONFIG METHOD g. MANUAL h. MANUAL SETTINGS i. IP ADDRESS, SUBNET MASK, or DEFAULT GATEWAY 3.
Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv6 address. . 1. Press the Home button 2. Open each of the following menus. Press the down arrow button to select it. 3. a. CONFIGURE DEVICE b. I/O c. EMBEDDED JETDIRECT MENU d. TCP/IP e. IPV6 SETTINGS f. ADDRESS g. MANUAL SETTINGS h. ENABLE i. ON j. ADDRESS Press the up arrow OK button.
Link speed and duplex settings The link speed and communication mode of the print server must match the network. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel. NOTE: Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle. 1.
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6 ENWW Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size ● Supported paper sizes ● Supported paper types ● Tray and bin capacity ● Paper orientation for loading trays ● Load paper trays ● Configure trays 79
Understand paper use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
ENWW Media type Do Do not Heavy paper ● Use only heavy paper that is ● approved for use in laser printers and meets the weight specifications for this product. Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product. Glossy or coated paper ● Use only glossy or coated paper that is approved for use in laser printers. ● Do not use glossy or coated paper designed for use in inkjet products.
Change the printer driver to match the paper type and size Change the paper size and type (Windows) 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. 5. Select a paper type from the Paper type drop-down list. 6. Click the OK button. Change the paper size and type (Mac) 82 1.
Supported paper sizes NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Optional Trays 3, 4, and 5 Automatic duplex printing Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 267 mm (7.24 x 10.51 in) Statement 140 x 216 mm (5.5 x 8.5 in) 8.5 x 13 216 x 330 mm (8.5 x 13 in) 4x6 101.6 x 152.
Table 6-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 Optional Trays 3, 4, and 5 Automatic duplex printing B6 (JIS) 128 x 182 mm (5.03 x 7.16 in) 16K 195 x 270 mm (7.67 x 10.62 in) 184 x 260 mm (7.24 x 10.23 in) 197 x 273 mm (7.75 x 10.74 in) Postcard (JIS) 100 x 148 mm (3.93 x 5.82 in) DPostcard (JIS) 148 x 200 mm (5.82 x 7.87 in) Custom 1 76 x 127 mm to 216 x 356 mm (3 x 5 in to 8.5 x 14 in) Custom 148 x 210 mm to 216 x 356 mm (5.83 x 8.27 in to 8.
Supported paper types Paper type Tray 1 Tray 2 Optional Trays 3, 4, and 5 Automatic duplex printing Plain Paper HP Matte (105 g/m2) HP Matte (120 g/m2) HP Matte (160 g/m2) 1 1 HP Matte (200 g/m2) 1 1 Extra Heavy (131–175 g/m2) 1 1 Cardstock (176–220 gm2) 1 1 1 1 2 HP Soft Gloss (120 g/m2) HP Glossy (130 g/m2) HP Glossy (160 g/m2) HP Glossy (220 g/m2) Light (60–74 g/m2) Midweight (96–110 g/m2) Heavy (111–130 g/m2) 2 Mid-weight glossy (96–110 g/m2) Heavy glossy (111–130 g/m2) Extra-heavy
Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray 1 Paper Range: Maximum stack height: 10 mm (0.39 in) 60 g/m2 (16 lb) bond to 216 g/m2 (58 lb) bond Equivalent to 100 sheets of 75 g/ m2 (20 lb) bond Envelopes Less than 60 g/m2 (16 lb) bond to 90 g/m2 (24 lb) bond Up to 10 envelopes Labels Maximum 0.102 mm (0.004 in) thick Maximum stack height: 10 mm (0.39 in) Transparencies Minimum 0.102 mm (0.004 in) thick Maximum stack height: 10 mm (0.
Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following tables. NOTE: The ALTERNATIVE LETTERHEAD MODE and IMAGE ROTATION settings affect the way you load letterhead or preprinted paper. The following information depicts the default setting. For more information, see System setup menu on page 27.
Paper type Image orientation Duplex mode How to load paper Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the product Envelopes Short edge of the envelope feeding into the product 1-sided printing Face down Top edge toward the front of the product Long edge of the envelope feeding into the product 1-sided printing Face down Top edge leading into the product 88 Chapter 6 Paper and print media ENWW
Paper orientation for loading Tray 2 or optional Trays 3, 4, and 5 Paper type Image orientation Duplex mode How to load paper Preprinted or letterhead Portrait 1-sided printing Face up Top edge at the left side of the tray Automatic 2-sided printing Face down Top edge at the left side of the tray Landscape 1-sided printing Face up Top edge toward the back of the product Automatic 2-sided printing Face down Top edge toward the back of the product Prepunched ENWW Portrait or landscape 1- or
Load paper trays Load Tray 1 1. Open Tray 1. 2. Fold out the tray extension to support the paper and set the side guides to the correct width.
3. Load paper in the tray. 4. Make sure the stack fits under the tabs on the guides and does not exceed the load-level indicators. 5. Adjust the side guides so that they lightly touch the paper stack but do not bend it.
Load Tray 2 and optional Trays 3, 4, and 5 with standard-size paper 1. Open the tray. NOTE: Do not open the tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator.
4. Close the tray. 5. The control panel shows the tray’s paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. Load Tray 2 and optional Trays 3, 4, and 5 with custom-size paper 1. Open the tray. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.
3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. 4. Close the tray. 5. The control panel prompts you to set the paper size and type. Select the CUSTOM setting, and then configure the X and Y dimensions of the custom paper size. NOTE: See the label in the paper tray, or the following illustration, to determine the X and Y dimensions.
Load Tray 2 with 10 x 15 cm (4 x 6 in) size paper 1. Open the tray. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and adjusting the guides to the fully opened position. 3. Fit the HP postcard media insert into Tray 2 and then slide the insert to the right until it snaps into place.
4. Load 10 x 15 cm (4 x 6 in) paper into the tray. 5. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and adjusting the guides to the fully closed position. 6. Close the tray. 7. The control panel prompts you to set the paper size and type. Select 10 x 15 cm (4 x 6 in) size paper.
Configure trays The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print-job’s settings NOTE: The prompt does not appear if you are printing from Tray 1, and it is configured for the ANY SIZE and ANY TYPE settings.
5. Press the OK button to save your selection. 6. Press the Home button to exit the menus. Automatic paper sensing (auto-sense mode) The automatic media type sensor functions when that tray is configured to the ANY TYPE or plain type setting. It also functions when the PRINT MODE setting for that tray is set to the AUTO SENSE MODE option. After it has picked up paper from the tray, the product can detect overhead transparencies, paper weight, and gloss level.
ENWW ● To print by type or size, select the type or size from the Page Setup dialog box, the Print dialog box, or the Print Properties dialog box, depending on the software program. ● If you often print on a certain type or size of paper, configure a tray for that type or size. Then, when you select that type or size as you print a job, the product automatically pulls paper from the tray that is configured for that type or size.
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7 ENWW Print tasks ● Cancel a print job ● Print with Windows 101
Cancel a print job 1. Press the stop button on the control panel. 2. Press the down arrow to highlight the CANCEL CURRENT JOB option, and then press the OK button. NOTE: It can take some time for all printing to clear after you have canceled a print job.
Print with Windows Open the printer driver with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
Get help for any printing option with Windows 1. Click the Help button to open the online Help. Change the number of print copies with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then select the number of copies. Print colored text as black (grayscale) with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Advanced tab. 4.
Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button.
Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a custom page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4.
Print on preprinted letterhead or forms with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options.
6. Expand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies 1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels and transparencies are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button.
Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab.
4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. 5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button.
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size 1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list.
Add a watermark to a document with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button. 5. ENWW To print the watermark on the first page only, select the First page only check box.
Print on both sides (duplex) with Windows NOTE: See Paper orientation for loading trays on page 87 for information about the correct way to load paper. Manually print on both sides with Windows NOTE: This information applies only to products that do not have an automatic duplexer. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and place it with the printed-side facing up in Tray 1. 6. On the control panel, press the OK button to print the second side of the job. Automatically print on both sides with Windows NOTE: This information applies only to products that have an automatic duplexer. 1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job.
Create a booklet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the Print on both sides check box. 5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Print on 10 x 15 cm (4 x 6 in) paper with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper size drop-down list, select either the 4x6 or 10x15cm size.
Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option.
Use job storage features with Windows The following job-storage modes are available for print jobs: ● Proof and Hold: This feature provides a quick way to print and proof one copy of a job and then print more copies. ● Personal Job: When you send a job to the product, the job does not print until you request it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.
3. Click the Job Storage tab. 4. Select a Job Storage Mode option. Print a stored job 1. Press the Home button 2. Press the down arrow to highlight the RETRIEVE JOB menu, and then press the OK button. 3. Press the down arrow to highlight your user name, and then press the OK button. ENWW .
4. Press the down arrow to highlight a job name, and then press the OK button. The PRINT or PRINT AND DELETE option is highlighted. NOTE: If you have stored more than one job on the product, you have the option to print or delete all of them at the same time. 5. Press the OK button to select the PRINT or PRINT AND DELETE option. 6. If the job requires a PIN, press the up arrow or the down arrow to enter the PIN, and then press the OK button.
NOTE: If you use the up arrow each digit. 7. or the down arrow to enter the PIN, press the OK button after Press the OK button to confirm that you want to delete the job. Set job storage options with Windows Print one copy for proof before printing all the copies 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Job Storage tab. 4. In the Job Storage Mode area, click the Proof and Hold option.
3. Click the Job Storage tab. 4. In the Job Storage Mode area, click the Stored Job option. Make a permanently stored job private so that anyone who tries to print it must provide a PIN NOTE: This option is available if the optional hard disk is installed in the product. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Job Storage tab. 4.
4. Select the job storage mode that you want. 5. To automatically generate the job name associated with the stored document, in the Job Name area, click the Automatic option. The driver uses the document file name, if it is available. If the document has no file name, the driver uses the software program name or a time stamp for the job name. To specify a job name, click the Custom option and type the name. 6. Select an option from the If job name exists drop-down list.
3. Click the Color tab. 4. Click the HP EasyColor check box to clear it.
5. In the Color Options area, click the Manual option, and then click the Settings button. 6. Adjust the general settings for Edge Control, and settings for text, graphics, and photographs. Print special jobs with Windows Print business graphics or marketing material You can use this product to print marketing and sales material or other color documents on glossy paper. To maximize the quality of this output you must do the following: 1. Choose the appropriate paper. See the following table. 2.
HP glossy paper product Product code Product size Control panel and print driver settings HP Laser Presentation Paper, Q2546A Glossy Letter HP glossy 130g HP Laser Presentation Paper, Q2552A Glossy A4 HP glossy 130g HP Laser Professional Paper, Soft Gloss Q6542A A4 HP soft gloss 120g HP Laser Brochure Paper, Glossy Q6611A, Q6610A Letter HP glossy 160g HP Laser Superior Paper, Glossy Q6616A A4 HP glossy 160g HP Laser Photo Paper, Glossy Q6607A, Q6608A Letter HP glossy 220g HP Laser
Set the duplex alignment For documents that are printed on both sides, such as brochures, set the registration for the tray before printing to ensure that the front and back of the page are aligned. ENWW 1. Press the Home button 2. Press the down arrow button. to highlight the CONFIGURE DEVICE menu, and then press the OK 3. Press the down arrow to highlight the PRINT QUALITY menu, and then press the OK button. 4.
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8 ENWW Color ● Adjust color ● Match colors ● Advanced color use 139
Adjust color Manage color by changing the settings on the Color tab (Windows) or the Color Options or Color/ Quality Options menu (Mac) in the printer driver. Automatic Setting color options to the default or Automatic setting typically produces the best possible print quality for color documents. The default or Automatic color adjustment option optimizes the neutral-gray color treatment, halftones, and edge enhancements for each element in a document.
Manual color adjustment Manually set the color options to adjust the neutral-gray color treatment, halftones, and edge enhancements for text, graphics, and photographs. To open the manual color adjustment options, follow one of these procedures: ● Windows: From the Color tab, click the HP EasyColor check box to clear it, click the Manual button, and then click the Settings button. ● Mac: Open the Advanced menu, or select the appropriate tab.
Use the HP EasyColor option for Windows If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format.
Match colors The process of matching product output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process. Several factors can influence your ability to match printed colors to those on your monitor.
vary depending on paper type and the software program used. For more details on how to use the color samples, go to www.hp.com/support/cljcp4025 or www.hp.com/support/cljcp4525. Use the following procedure to print color samples at the product using the control panel: . 1. Press the Home button 2. Press the down arrow 3. Press the down arrow to highlight either the PRINT RGB SAMPLES or the PRINT CMYK SAMPLES option, and press the OK button. to highlight the INFORMATION menu, and press the OK button.
Advanced color use The product provides automatic color features that generate excellent color results. Carefully designed and tested color tables provide smooth, accurate color rendition of all printable colors. The product also provides sophisticated tools for the experienced professional. HP ColorSphere toner HP designs the print system (printer, print cartridges, toner, and paper) to work together to optimize print quality, product reliability, and user productivity.
the World Wide Web, and most office software. The sRGB standard represents the typical Windows monitor and is the convergence standard for high-definition television. NOTE: Factors such as the type of monitor you use and the room lighting can affect the appearance of colors on your screen. For more information, see Match colors on page 143. The latest versions of Adobe PhotoShop®, CorelDRAW®, Microsoft Office, and many other programs use sRGB to communicate color.
9 ENWW Manage and maintain ● Print information pages ● Use the HP Easy Printer Care software ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Manage supplies and accessories ● Replacement instructions ● Clean the product ● Product updates 147
Print information pages Information pages provide details about the product and its current configuration. Use the following procedure to print the information pages: 1. Press the Home 2. Press the down arrow 3. Press the down arrow button. to highlight the INFORMATION menu, and then press the OK button. to highlight the required information, and then press the OK button to print.
Use the HP Easy Printer Care software Open the HP Easy Printer Care software NOTE: HP Easy Printer Care is not compatible with Mac OS. Use one of the following methods to open the HP Easy Printer Care software: ● On the Start menu, select Programs, select Hewlett-Packard, select HP Easy Printer Care, and then click Start HP Easy Printer Care. ● In the Windows system tray (in the lower-right corner of the desktop), double-click the HP Easy Printer Care icon. ● Double-click the desktop icon.
Section Options Support tab ● Device Status section: This section shows product-identification information and the product status. It indicates product-alert conditions, such as a print cartridge that is at its estimated end of life. After you correct a problem with the in the upper-right corner of the window to product, click the refresh button update the status.
Section Options Alert Settings link Click Alert Settings to open the Alert Settings window, in which you can configure alerts for each product. NOTE: This item is available from the Overview and Support tabs. Color Access Control ● Alerting is on or off: Activates or deactivates the alerts feature. ● Printer Alerts: Select the option to receive alerts for critical errors only, or for any error. ● Job Alerts: For products that support it, you can receive alerts for specific print jobs.
Use the HP Embedded Web Server Use the HP Embedded Web Server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel. The following are examples of what you can do using the HP Embedded Web Server: NOTE: When the product is directly connected to a computer, use the HP Easy Printer Care software to view the product status instead of the HP Embedded Web Server. ● View product status information.
Features Tab or section Options Description Information tab Device Status Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings. Configuration Page Shows the information found on the configuration page. Supplies Status Shows the estimated life remaining of HP supplies. This page also provides supplies part numbers.
Tab or section Options Description AutoSend Configure the product to send automated e-mails regarding product configuration and supplies to specific e-mail addresses. Security Set a password for access to the Settings and Networking tabs as well as portions of the product's control panel and HP Jetdirect networking. Enable and disable certain features of the product. Edit Other Links Add or customize a link to another Web site.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhancedmanagement software at www.hp.com/go/webjetadmin. Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features.
Product security features Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features.
For information about ordering this accessory, see Supplies and accessories on page 235. Secure stored jobs You can protect jobs that are stored on the product by assigning a PIN to them. Anyone who tries to print these protected jobs must first enter the PIN at the product control panel. For more information, see Use job storage features with Windows on page 128. Lock the control panel menus You can lock various menus on the control panel by using the HP Embedded Web Server. 1.
5. ● The DIAGNOSTICS menu is locked. ● The MANAGE SUPPLIES menu is locked. Click the Apply button. Lock the formatter The formatter area, on the back of the product, has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it.
Economy settings Optimize speed or energy usage The optimum speed or energy usage feature controls the fuser cool down behavior. The following settings are available: FASTER FIRST PAGE The fuser maintains power and the first page processes faster for any new job that is sent to the product. SAVE ENERGY The fuser reduces power when it is idle. SAVE MORE ENERGY The fuser reduces power when it is idle. The fuser reduces more power than the SAVE ENERGY setting.
3. Press the up arrow or down arrow button. 4. Press the Home button / to select the ON or OFF setting, and then press the OK . Set sleep delay 1. Press the Home button . 2. Open each of the following menus. Press the down arrow button to select it. a. CONFIGURE DEVICE b. SYSTEM SETUP c. SLEEP DELAY to highlight it and then press the OK 3. Press the up or down arrow / to select the appropriate time period, and then press the OK button. 4. Press the Home button .
Set the time Set the time format 1. From the DATE/TIME menu, highlight and select the TIME menu. 2. Press the up arrow or down arrow / to select the hour, minute, and AM/PM setting. Press the OK button after each selection. 1. From the DATE/TIME menu, highlight and select the TIME FORMAT menu. 2. Press the up arrow or down arrow OK button. / to select the time format, and then press the Set the wake time ENWW . 1. Press the Home button 2. Open each of the following menus.
Manage supplies and accessories Print when a cartridge reaches estimated end of life When a print cartridge reaches the end of its estimated useful life, the control panel displays a CARTRIDGE VERY LOW message. You do not need to replace the supply at this time unless print quality is no longer acceptable. When the supply has reached this condition, the HP premium protection warranty for that supply has ended. The product does not supply more prompts after this message appears.
Recycle supplies Information about recycling used print cartridges is on the print-cartridge box. See Return and recycling instructions on page 252. Cartridge memory tag The HP print cartridges used with this product contain a memory tag that assists in product operation.
Replacement instructions Replace print cartridges The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used print cartridges is on the print-cartridge box. 1. Open the front door. Make sure that the door is completely open. 2.
4. Remove the new print cartridge from its protective bag. NOTE: Be careful not to damage the memory tag on the print cartridge. 5. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. 6. Remove the orange protective cover from the print cartridge. CAUTION: Avoid prolonged exposure to light. CAUTION: Do not touch the green roller. Doing so can damage the cartridge.
7. Align the print cartridge with its slot and insert the print cartridge until it clicks into place. NOTE: The print cartridges go in at a slight angle. 8. Close the front door.
Replace the toner collection unit Replace the toner collection unit when the control panel prompts you. NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced print quality. After use, return the toner collection unit to HP’s Planet Partners program for recycling. 1. Open the front door. Make sure that the door is completely open. 2.
4. Remove the new toner collection unit from its packaging. 5. Insert the bottom of the new unit into the product first and then push the top of the unit until it clicks into place. 6. Close the front door. NOTE: If the toner collection unit is not installed correctly, the front door does not close completely. To recycle the used toner collection unit, follow the instructions included with the new toner collection unit.
Install memory DIMMs You can install more memory for the product by adding a dual inline memory module (DIMM). CAUTION: Static electricity can damage electronic parts. When handling electronic parts, either wear an antistatic wrist strap, or frequently touch the surface of the antistatic package and then touch bare metal on the product. 1. Turn the product off. 2. Disconnect all power and interface cables. NOTE: This illustration might not show all the cables. 3.
4. Unscrew the thumb screws and then pull the formatter board from the product. Place the formatter board on a clean, flat, grounded surface. 5. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out.
7. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible. XOXO XOXO XO XOXO XOXO XO XOXO XOXO XO XO O XO OX XO X XOXO XOXO XO XO O X XO XO XOXOXO XOXOXO XOXOXO O X XO XO XOXOXO XO XO XO XO XO XO XOXOXO XOXOXOXO XOXOXOXOXOXO XOXOXOXOXOXO XOXO XOXOXO XOXOXO XOXOXO XOXOXO XOXOXO XOXOXO 8.
10. Reconnect the power cable and interface cables, and turn the product on. Enable memory Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista 1. Click Start. 2. Click Settings. 3. Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view). 4. Right-click the product driver icon, and then select Properties. 5. Click the Device Settings tab. 6. Expand the area for Installable Options. 7.
Mac OS X 10.4 1. From the Apple menu , click the System Preferences menu and then click the Print & Fax icon. Mac OS X 10.5 and 10.6 2. Select the product in the left side of the window. 3. Click the Printer Setup button. 4. Click the Installable Options menu. 1. From the Apple menu , click the System Preferences menu and then click the Print & Fax icon. 2. Select the product in the left side of the window. 3. Click the Options & Supplies button. 4. Click the Driver tab. 5.
Install external I/O cards This product is equipped with an external I/O (EIO) slot. You can install an additional HP Jetdirect print server card or external EIO hard drive in the available EIO slot. NOTE: This example shows installing an HP Jetdirect print server card. 1. Turn the product off. 2. Disconnect all power and interface cables. NOTE: This illustration might not show all the cables. 3. Loosen and remove the two retaining screws holding the cover for the EIO slot, and then remove the cover.
ENWW 4. Firmly insert the HP Jetdirect print server card into the EIO slot. 5. Insert and tighten the retaining screws that came with the print server card. 6. Reconnect the power cable and remaining interface cables, and turn the product on. 7. Print a configuration page. An HP Jetdirect configuration page that contains network configuration and status information should also print.
If it does not print, turn the product off, and then uninstall and reinstall the print server card to ensure that it is completely seated in the slot. 8. Perform one of these steps: ● Choose the correct port. See the computer or operating system documentation for instructions. ● Reinstall the software, choosing the network installation this time. Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing.
Product updates To download the most recent firmware upgrade for the product, go to www.hp.com/go/ cljcp4025_firmware or www.hp.com/go/cljcp4525_firmware.
178 Chapter 9 Manage and maintain ENWW
10 Solve problems ENWW ● Solve general problems ● Restore factory settings ● Interpret control-panel messages ● Clear jams ● Solve paper-handling problems ● Solve image-quality problems ● Solve performance problems ● Solve connectivity problems ● Product software problems ● Solve common Windows problems ● Solve common Mac problems 179
Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. 2. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power is turned on.
8. Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print), complete these steps: a. Try printing the job from another computer that has the product software installed. b.
Restore factory settings Use the RESETS menu to restore factory settings. . 1. Press the Home button 2. Press the down arrow button. to highlight the CONFIGURE DEVICE menu, and then press the OK 3. Press the down arrow to highlight the RESETS menu, and then press the OK button. 4. Press the down arrow to highlight the RESTORE FACTORY SETTINGS option, and then press the OK button to reset the product to the original factory settings. For more information, see Resets menu on page 40.
Interpret control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes.
Table 10-1 Control-panel messages (continued) Description Recommended action 11.XX Internal clock error The product real-time clock has experienced an error. To continue press OK Whenever the product is turned off and then turned on again, set the time and date at the control panel. See System setup menu on page 27. If the message persists, contact HP support. See Customer support on page 246. 13.XX.YY FUSER AREA JAM A jam has occurred in the fuser area.
Table 10-1 Control-panel messages (continued) Description Recommended action 22 EMBEDDED I/O BUFFER OVERFLOW Too much data was sent to the embedded HP Jetdirect print server. Press the OK button to print the transferred data. (Some data might be lost.) To continue press OK Check the host configuration. If the message persists, contact HP support. See Customer support on page 246. 22 USB I/O BUFFER OVERFLOW The product's USB buffer has overflowed. Press the OK button to print the transferred data.
Table 10-1 Control-panel messages (continued) Description Recommended action 49.XXXX ERROR A firmware error has occurred. To continue turn off then on This error can be caused by corrupted print jobs, software applications issues, nonproduct specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. 1. Turn the product off and then on. 2.
Table 10-1 Control-panel messages (continued) Description Recommended action 56.X ERROR A temporary printing error has occurred. Turn the product off, and then turn the product on. To continue turn off then on If the message persists, contact HP support. See Customer support on page 246. 57.XX ERROR A temporary printing error has occurred. Turn the product off, and then turn the product on. To continue turn off then on If the message persists, contact HP support. See Customer support on page 246.
Table 10-1 Control-panel messages (continued) Description Recommended action 68.X PERMANENT STORAGE WRITE FAIL The product NVRAM is failing to write. Printing can continue, but some unexpected To continue press OK functions might occur if an error occurred in permanent storage. X values 68.X STORAGE ERROR SETTINGS CHANGED To continue press OK 69.X ERROR ● 0 = Internal memory ● 1 = Removable disk Press the OK button to clear the message.
Table 10-1 Control-panel messages (continued) Description Recommended action BLACK CARTRIDGE LOW The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
Table 10-1 Control-panel messages (continued) Description Recommended action CARD SLOT FILE SYSTEM IS FULL A PJL file system command could not store something on the file system because the file system was full. Press the OK button to clear. The file system device is protected and no new files can be written to it. Press the OK button to clear. CARD SLOT NOT INITIALIZED This file-storage component must be initialized before use.
Table 10-1 Control-panel messages (continued) Description Recommended action CYAN CARTRIDGE LOW The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
Table 10-1 Control-panel messages (continued) Description Recommended action EIO DISK SPINNING UP EIO disk device in slot is spinning up its platter. Jobs that require disk access must wait. No action is necessary. EIO DEVICE FAILURE The specified device has failed. Press the OK button to clear. A PJL file system command attempted to perform an illogical operation. Press the OK button to clear.
Table 10-1 Control-panel messages (continued) Description Recommended action INCOMPATIBLE FUSER The incorrect fuser was installed. INCOMPATIBLE SUPPLIES CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Remove the incompatible fuser. 3. Install the correct fuser. 4. Close the right door. For status press OK Print cartridges or other supply items are installed that were not designed for this product.
Table 10-1 Control-panel messages (continued) Description Recommended action LOAD TRAY 1 [TYPE] [SIZE] Tray 1 is empty. For help press Load Tray 1 with the requested paper. If the paper is already in the Tray 1, press the help button , and then press the OK button to print. To use another tray, remove paper from Tray 1, and then press the OK button to continue.
Table 10-1 Control-panel messages (continued) Description Recommended action LOADING PROGRAM Programs and fonts can be stored on the product’s file system and are loaded into RAM when the product is turned on. The number XX specifies a sequence number indicating the current program being loaded. No action necessary. Do not turn the product off. MAGENTA CARTRIDGE LOW The product indicates when a supply level is low. Actual print cartridge life might vary.
Table 10-1 Control-panel messages (continued) Description Recommended action MANUALLY FEED OUTPUT STACK The product has printed the first side of a manual duplex job and is waiting for the user to insert the output stack to print the second side. Then press OK to print second side MOVING SOLENOID 1. Maintaining the same orientation, remove document from the output bin. 2. Flip document printed side up. 3. Load document in Tray 1. 4. Press the OK button to print.
Table 10-1 Control-panel messages (continued) Description Recommended action Processing... The product is currently processing a job but No action is necessary. is not yet picking pages. When paper motion begins, this message will be replaced by a message that indicates which tray the job is being printed from. Processing... The product is processing a cleaning page. No action is necessary. Processing... copy of The product is currently processing or printing collated copies.
Table 10-1 Control-panel messages (continued) Description Recommended action REMOVE SHIPPING SHEET The transfer unit shipping sheet was not removed before you turned the product on. REPLACE CARTRIDGE REPLACE FUSER KIT REPLACE SUPPLIES For status press OK REPLACE SUPPLIES - Using black only 198 Chapter 10 Solve problems The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than the estimation.
Table 10-1 Control-panel messages (continued) Description Recommended action REPLACE SUPPLY At least one print cartridge has reached the very low condition and you have set the COLOR CARTRIDGES items to the PRINT IN BLACK option. Printing black only No action is required for printing to continue in black. To continue printing in color, either replace the print cartridge or reconfigure the product by using the MANAGE SUPPLIES menu on the control panel.
Table 10-1 Control-panel messages (continued) Description Recommended action ROM DISK FILE OPERATION FAILED A PJL file system command attempted to perform an illogical operation. Press the OK button to clear. A PJL file system command could not store something on the file system because the file system was full. Press the OK button to clear. The file system device is protected and no new files can be written to it. Press the OK button to clear.
Table 10-1 Control-panel messages (continued) Description Recommended action SUPPLIES LOW This message appears when at least two supplies have reached the low threshold. The actual supply life remaining might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.
Table 10-1 Control-panel messages (continued) Description Recommended action TONER COLLECTION UNIT LOW The toner collection unit is almost full. The actual supply life remaining might vary. You do not need to replace the toner collection unit at this time unless print quality is no longer acceptable. To continue printing, either press the OK button or replace the toner collection unit. See Replace the toner collection unit on page 167.
Table 10-1 Control-panel messages (continued) Description Recommended action TRAY [TYPE] [SIZE] This message states the current type and size configuration of the tray. To change size or type press the OK button. To accept settings press the back arrow . TRAY EMPTY [TYPE] [SIZE] The specified tray is empty and the current job does not need this tray to print. Refill the tray at a convenient time. TRAY OPEN The specified tray is open or not closed completely. Close the tray.
Table 10-1 Control-panel messages (continued) Description Recommended action USB ACCESSORY NOT FUNCTIONAL A USB accessory is not working correctly. USB ACCESSORY UNAVAILABLE 1. Turn product off. 2. Disconnect the USB accessory, and replace with a new USB accessory. The USB accessory is currently unavailable. To use the USB accessory, install the software for the USB accessory and turn the product off. Then, turn the product on with the accessory attached. The specified device has failed.
Table 10-1 Control-panel messages (continued) Description Recommended action YELLOW CARTRIDGE LOW The product indicates when a supply level is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.
Clear jams Common causes of jams The product is jammed. Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See Supported paper sizes on page 83. A component is installed incorrectly. Verify that the transfer belt and transfer roller are correctly installed. You are using paper that has already passed through a product or copier. Do not use paper that has been previously printed on or copied. An input tray is loaded incorrectly.
Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. NOTE: Internal areas of the product that might need to be opened to clear jams have green handles or green labels.
Type of jam Procedure 13.XX.YY JAM IN TRAY 1 See Clear jams in Tray 1 on page 213. 13.XX.YY JAM IN TRAY 2 See Clear jams in Tray 2 or optional Trays 3, 4, or 5 on page 215. 13.XX.YY JAM IN OPTIONAL TRAYS See Clear jams in Tray 2 or optional Trays 3, 4, or 5 on page 215. 13.XX.YY JAM IN LOWER RIGHT DOOR See Clear jams in the lower right door (Tray 3, 4, or 5) on page 216.
Clear jams in the right door CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Gently pull the paper out of the pickup area. 3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality.
4. If paper is jammed as it enters the output bin, remove the fuser and gently pull the paper downward to remove it. 5. Paper could be jammed inside the fuser where it would not be visible. Remove the fuser to check for jammed paper inside. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 6. Grasp the fuser handles, lift up slightly, and pull straight out to remove the fuser. 7. Open the jam-access door.
8. Close the jam-access door, and push the fuser completely into the product. 9. Close the right door.
Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it.
Clear jams in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Press the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door.
3. Gently pull the paper out of the pick up area. 4. Close the right door.
Clear jams in Tray 2 or optional Trays 3, 4, or 5 CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. 1. Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper. To access jammed paper from the tray cavity, remove Tray 2 from the product. 2. Close the tray.
Clear jams in the lower right door (Tray 3, 4, or 5) 1. Open the lower right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door.
Change jam recovery This product provides a jam recovery feature that reprints jammed pages. . 1. Press the Home button 2. Press the down arrow to highlight the CONFIGURE DEVICE menu, and then press the OK button. 3. Press the down arrow to highlight the SYSTEM SETUP menu, and then press the OK button. 4. Press the down arrow to highlight the JAM RECOVERY menu, and then press the OK button. 5. Press the down arrow or up arrow / to highlight the appropriate setting, and then press the OK button.
Solve paper-handling problems Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. Always configure the paper type on the control panel to match the type of paper that is loaded in the tray. Product feeds multiple sheets Product feeds multiple sheets Cause Solution Print paper is sticking together. Remove paper, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray. NOTE: Do not fan paper.
Product pulls from incorrect tray Product pulls from incorrect tray Cause Solution You are using a driver for a different product. Use a driver for this product. The specified tray is empty. Load paper in the specified tray. You did not specify the tray for the print job. Select the correct tray for the print job using the control panel or by configuring your print settings. The paper size is not configured correctly for the input tray.
Paper does not feed from Tray 2, 3, 4, or 5 Paper does not feed from Tray 2, 3, 4, or 5 Cause Solution The correct size paper is not loaded. Load the correct size paper. The input tray is empty. Load paper in the input tray. The correct paper type for the input tray is not selected in the product control panel. From the product control panel, select the correct paper type for the input tray.
Envelopes jam or will not feed in the product Envelopes jam or will not feed in the product Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Load envelopes into Tray 1. Envelopes are curled or damaged. Try using different envelopes. Store envelopes in a controlled environment. Envelopes are sealing because the moisture content is too high. Try using different envelopes. Store envelopes in a controlled environment. Envelope orientation is incorrect.
Product does not duplex or duplexes incorrectly Product does not duplex (print 2-sided jobs) or duplexes incorrectly Cause Solution You are trying to duplex on unsupported paper. Verify that the paper is supported for duplex printing. The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing. The first page is printing on the back of preprinted forms or letterhead. Preprinted paper requires a specific orientation in the tray.
Solve image-quality problems You can prevent most print-quality problems by following these guidelines. ● Configure the trays for the correct paper-type setting. See Configure trays on page 97. ● Use paper that meets HP specifications. See Paper and print media on page 79. ● Clean the product as necessary. See Clean the paper path on page 176. Example print quality problems Some print quality problems arise from low or very low cartridges or other supplies.
Repetitive defects ruler If defects repeat at regular intervals on the page, use this ruler to identify the cause of the defect. Place the top of the ruler at the first defect. The marking that is beside the next occurrence of the defect indicates which component needs to be replaced.
Optimize and improve image quality Internal print-quality-test pages Use the built-in print-quality-troubleshooting pages to help diagnose and solve print-quality problems. . 1. Press the Home button 2. Press the down arrow 3. Press the down arrow to highlight the PQ TROUBLESHOOTING setting, and then press the OK button to print the pages. to highlight the DIAGNOSTICS menu, and then press the OK button. The product returns to the Ready state after printing the print-quality-troubleshooting pages.
Set the image registration If you are having problems with text aligning on the page, use the SET REGISTRATION menu to set the image registration. For instructions, see Set the duplex alignment on page 137.
Solve performance problems Problem Cause Solution Pages print but are totally blank. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. All of the print cartridges might be very low on toner. Replace the toner cartridges if a SUPPLIES VERY LOW message is displayed. Heavier paper types can slow the print job.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.5 ft). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. Try plugging the USB cable into a different USB port on the computer. An error message was displayed during the software installation Reinstall the product software.
Solve common Windows problems Error message: “(Name of the program, for example, Internet Explorer) has encountered a problem and needs to close. We are sorry for the inconvenience” Cause Solution Close all software programs, restart Windows, and try again. If the application referenced is the printer driver, select or install a different printer driver. If the product PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver.
Solve common Mac problems The printer driver is not listed in the Printer Setup Utility or the Print & Fax list. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product .GZ file is in the following hard-drive folder: ● Mac OS X 10.4: Library/Printers/PPDs/Contents/ Resources/.lproj, where is the two-letter language code for the language that you are using. ● Mac OS X 10.5 and 10.
The printer driver does not automatically set up your selected product in the Printer Setup Utility or the Print & Fax list. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product PPD is in the following hard-drive folder: ● Mac OS X 10.4: Library/Printers/PPDs/Contents/ Resources/.lproj, where is the two-letter language code for the language that you are using. ● Mac OS X 10.5 and 10.
When connected with a USB cable, the product does not appear in the Printer Setup Utility or the Print & Fax list after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X 10.4 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple.
234 Chapter 10 Solve problems ENWW
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 235
Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
Part numbers Ordering information and availability might change during the life of the product. Accessories Item Description Part number HP Color LaserJet 1 x 500 Paper Feeder and stand 500-sheet paper tray. CE422A HP Color LaserJet 3 x 500 Paper Feeder and stand 1500-sheet paper tray. Contains three 500-sheet trays. CE423A HP Postcard media insert Plastic tray for printing 10 x 15 cm (4 x 6 in) paper.
Cables and interfaces Item Description Part number Enhanced I/O (EIO) card HP Jetdirect 635n IPv6/IPsec Print Server J7961G USB cable 2-meter standard USB-compatible device connector C6518A Item Description Part number Fuser kit 110 Volt replacement fuser CE246A 220 Volt replacement fuser CE247A Replacement transfer unit, transfer roller, Tray 1 pickup roller, and eight feed and separation rollers for Trays 2-5.
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support 239
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP4025n, CP4025dn, CP4525n, CP4525dn, CP4525xh One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support/cljcp4025 or www.hp.com/support/ cljcp4525 Get support for products used with a Macintosh computer www.hp.
C ENWW Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications 247
Physical specifications Table C-1 Product dimensions Product Height Depth Width Weight HP Color LaserJet CP4025n 420 mm (16.5 in) 522 mm (20.6 in) 540 mm (21.3 in) 38.5 kg (84.6 lb) HP Color LaserJet CP4025dn 420 mm (16.5 in) 522 mm (20.6 in) 540 mm (21.3 in) 38.5 kg (84.6 lb) HP Color LaserJet CP4525n 420 mm (16.5 in) 522 mm (20.6 in) 540 mm (21.3 in) 38.5 kg (84.6 lb) HP Color LaserJet CP4525dn 420 mm (16.5 in) 522 mm (20.6 in) 540 mm (21.3 in) 38.5 kg (84.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of Conformity ● Safety statements 249
FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). 3.
Material restrictions This HP product does not contain added mercury. This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP Color LaserJet Enterprise CP4020-CP4520 Series Type Carbon monofluoride lithium Weight 0.8 g Location On formatter board User-removable No For recycling information, you can go to www.hp.
Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety.
Declaration of Conformity Declaration of Conformity according to ISO/IEC 17050–1 and EN 17050–1, DoC#: BOISB-0806-00-rel.1.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
EMC statement (China) EMC statement (Korea) EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet CP4025n, CP4025dn, CP4525n, CP4525dn, CP4525xh, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
Index Symbols/Numerics 10 x 15 cm paper printing (Windows) 124 4 x 6 in paper printing (Windows) 124 A accessibility features 6 accessories ordering 236 part numbers 237 acoustic specifications 248 address, printer Macintosh, troubleshooting 231 alerts, e-mail 58 anticounterfeit supplies 162 Attention light locating 10 automatic paper sensing 98 B batteries included 253 bins, output capacity 4, 86 locating 7 blank pages troubleshooting 227 booklets creating (Windows) 123 both sides, printing on Show Me How
settings 48, 57 Show Me How menu 12 control-panel menus manage supplies 16 retrieve job 12 controlling print jobs 98 conventions, document iii copies changing number of (Windows) 104 counterfeit supplies 162 cover pages printing (Mac) 60 printing on different paper (Windows) 115 covers, locating 7 custom print settings (Windows) 105 custom-size paper settings Macintosh 60 customer support HP embedded Web Server links 154 HP Printer Utility pages 58 online 153 D Data light locating 10 date, setting 160 Decla
glossy paper, supported 135 graphical and text display, control panel 10 graphics, business printing 135 grayscale printing (Windows) 104 grayscale printing 140 H hard disks encrypted 156 ordering 237 part numbers 237 help printing options (Windows) 104 Show Me How menu 12 Home button 10 HP Customer Care 153 HP Easy Color disabling 142 using 142 HP Easy Printer Care description 51 downloading 51 opening 149 options 149 supported browsers 51 supported operating systems 51 using 52 HP Embedded Web Server 51 H
last page printing on different paper (Windows) 115 letterhead printing (Windows) 110 license, software 243 lights control panel 10 link speed settings 38, 77 Linux software 53 loading loading small size 95 Show Me How menu 12 Tray 1 90 Tray 2 92, 93, 95 Tray 3, 4, and 5 92, 93 loading paper 90 lower right door jams 184 M Mac changing paper types and sizes 82 driver settings 57, 60 installing software 67, 72 removing software 56 software 58 supported operating systems 56 Macintosh HP Printer Utility 58 prob
opening printer drivers (Windows) 103 operating environment specifications 248 operating systems supported 44, 56 operating systems, networks 66 optimize speed or energy usage 159 ordering part numbers for 237 supplies and accessories 236 supplies through HP embedded Web Server 154 orientation paper, while loading 87 selecting, Windows 126 output bin capacity 4 jams 184 locating 7 output quality troubleshooting 223 P page sizes scaling documents to fit (Windows) 117 pages blank 227 not printing 227 printing
printing menu 19 printing on both sides settings (Windows) 120 priority, settings 48, 57 private jobs storing permanently (Windows) 132 problem-solving e-mail alerts 58 messages, types of 183 networks 36 Windows issues 230 processor speed 4 product info 1 product status HP Easy Printer Care 149 proof and hold selecting (Windows) 131 protocols, network 32, 68 Proxy Server settings 35 PS Emulation drivers 45 Q quality troubleshooting 223 quick copy jobs storing (Windows) 131 R Ready light locating 10 real-tim
setting user names (Windows) 132 specifying names (Windows) 132 storing print cartridges 162 storing jobs permanent copies (Windows) 131 permanent private copies (Windows) 132 proof and hold (Windows) 131 setting options (Windows) 131 temporary copies (Windows) 131 temporary personal jobs (Windows) 131 with Windows 128 subnet mask 71 supplies counterfeit 162 managing 16 memory errors 183 non-HP 162 ordering 236 ordering through HP embedded Web Server 154 part numbers 237 recycling 251 replacing 164 status,
user names setting for stored jobs (Windows) 132 W wake time changing 160 setting 160 warnings iii warranty customer self repair 245 license 243 print cartridges 241 product 240 watermarks adding (Windows) 119 Web browser requirements HP Embedded Web Server 152 Web sites customer support 153 fraud reports 162 HP Web Jetadmin, downloading 155 Macintosh customer support 246 Material Safety Data Sheet (MSDS) 254 universal print driver 46 Windows changing paper types and sizes 82 driver settings 49 drivers supp
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