user’s guide HP CD-Writer Music 8270e
HP CD-Writer Music User’s Guide Copyright 1999. Hewlett-Packard Company. All rights reserved. Hewlett-Packard is a registered trademark of the Hewlett-Packard Company. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Names of products mentioned herein are used for identification purposes only and may be trademarks and/or registered trademarks of their respective company.
ii Laser Safety This unit employs a laser. Do not remove the cover or attempt to service this device due to the possibility of eye damage. CAUTION Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous laser radiation exposure. Contains: Class 1 Laser Product Innehåller: Klass 1 Laserapparat Sisältää: Luokan 1 Laserlaite Enhält: Klasse 1 Laser-Produkt DANGER: INVISIBLE LASER RADIATION WHEN OPEN. AVOID DIRECT EXPOSURE TO BEAM.
iii Table of Contents Contents of the Electronic User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . iv About USB Drives Device Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using the Right Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Choosing a Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Reconnecting the Drive . . . . . . . . . . . . . . . . . . .
iv Contents of the Electronic User’s Guide Contents of the Electronic User’s Guide Additional information is available in the electronic User’s Guide. To view this online documentation click Start on the taskbar, point to Programs, HP CD-Writer Music, Information, and select User’s Guide. You can view this information through your web browser.
About USB Drives Device Performance USB (Universal Serial Bus) devices such as your new HP CD Writer Music are so easy to disconnect and reconnect that you may want to use other devices of this type. The information below can help you maintain the CD-Writer’s performance when other USB devices are connected to your computer. Fast USB devices connected to your computer (such as the CD Writer Music, scanners, printers and speakers) work well as long as they are used one at a time.
2 Reconnecting the Drive Reconnecting the Drive Once you have installed the drivers for the CD Writer Music you can connect or disconnect the drive at any time. Windows will recognize the device and load the drivers. It is not necessary to restart Windows to reconnect your drive.
Solving Installation Problems If you need further assistance after reviewing this chapter, call the appropriate telephone number from the list beginning on page 7. Things to Try First Try the following suggestions if the CD-Writer Music does not appear under Windows Explorer once you have completed the installation. If the problem persists, see the Troubleshooting section below. ■ Make sure the computer is plugged in and that each device has power.
4 Troubleshooting ■ Insert one end of the straightened paper clip into the emergency eject pinhole on the front panel of the drive. ■ Apply steady, gentle pressure until the drive door begins to open. ■ Gently pull the drive door open and remove the CD. ■ If you cannot open the tray, unplug the CD-Writer Plus’ power cable, plug it in again, and repeat the steps above. Make sure the CD-Writer Music is receiving power.
Troubleshooting 5 See your computer’s manual for instructions or call your computer dealer. Reinstall the drivers if necessary You may need to reinstall the drivers if for any reason the driver installation was not completed. For example, if the Add New Hardware Wizard did not find the drivers or the Wizard was cancelled. ■ Disconnect and reconnect the USB data cable from the back of the computer. If the Add New Hardware Wizard appears on the screen, reinstall the drivers.
6 Troubleshooting Programs, HP CD-Writer Music, Information, and select Readme. ■ The electronic User’s Guide contains additional troubleshooting information. To view the User’s Guide click the Start button on your taskbar, select Programs, HP CD-Writer Music, Information, and select User’s Guide. ■ Visit the HP CD-Writer web site at http://www.hpcdwriter.com and click on Technical Support to get immediate access to a wealth of up-to-date information 24 hours a day, seven days a week.
Customer Support Sonic Foundry Music Jukebox Email . . . . . . . . . . . . . . . . . . . . . . . support@sonicfoundry.com U.S., Canada & Latin America Direct Technical Support . . . . . . . . . . . . . . . . . . (608) 256-5555 8:00 AM - 7:00PM Central Time Monday through Friday Europe European Center in Amsterdam . . +31 (20) 581-9868 (English) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . +31 (20) 581-9869 (Dutch) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8 HP Customer Care Online www.hpcdwriter.com Europe (English, French & German) Telephone . . . . . . . . . . . . . . . . . . . . . . (44) (011) 1895 638555 Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . (44) (011) 1895 639955 9AM - 5:30PM GMT Monday through Friday HP Customer Care Online www.hpcdwriter.com Visit the HP CD-Writer web site at http://www.hpcdwriter.com and click on Technical Support to get immediate access to a wealth of up-todate information 24 hours a day, seven days a week.
9 HP Customer Care by Phone HP Customer Care by Phone Phone Support During Warranty During the warranty period telephone support is provided free of charge and only long-distance charges apply. The list of telephone numbers begins on page 12. After the Warranty After the warranty period support is still available for a per-incident fee. The list of telephone numbers begins on page 12.
10 Before You Call HP Information (Help on page 10) For your computer Computer brand and model Operating system and version? Windows 98 Version Number: Amount of memory installed Other CD-ROM or DVD-ROM drives? yes/no (If yes, list them) Sound card? yes/no Type: Other USB devices? yes/no Type: Passed Drive Self-Diagnostics test? yes/no Where to Find This Information Drive series number The drive’s series number appears on the front of the CD-Writer Music drive.
Before You Call HP 11 Computer brand and model The computer brand appears on the front of your computer and in the documentation that came with your computer. Example: HP Pavilion 8490. Operating system and amount of memory (RAM) installed In Windows 98, from the Start menu on the taskbar, select Settings and then Control Panel. Double-click on System. Select the General tab.
12 HP Customer Care HP Customer Care For telephone number updates: http://www.hp.com/cpso-support/guide/psd/cscinfo.html USA (Support available 24 hours a day, 7 days a week) Literature and dealer referral. . . . . . . . . . . 970-635-1500 During warranty period (Support is provided free of charge during warranty; your only cost is the long-distance charge.) HP Customer Care . . . . . . . . . . . . . . . . . .
HP Customer Care Ireland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 662 55 25 Israel (M-F, CET + 1hr) . . . . . . . . . . . . . . . . 09 952 4848 Italy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 2 641 0350 Netherlands. . . . . . . . . . . . . . . . . . . . . . . . 020 606 87 51 Norway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 11 62 99 Poland (M-F, CET + 1hr) . . . . . . . . . . . . . . 022 865 9999 Portugal . . . . . . . . . . . . . . . . . . . . . .
14 Returning a Drive Returning a Drive If your Hewlett-Packard product requires repair or replacement, call the appropriate number from the list above to receive instructions.
