HP Handheld sp400 series All-in-One Scanner Printer System Administrator Guide 1
Legal notices Trademark credits (c) Copyright 2007 Hewlett-Packard Development Company, L.P. Adaptus Imaging Technology is a registered trademark of Hand Held Products, Inc. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Contents Contents 1 Introduction About this guide.................................................................................................................................................... 5 The All-in-One briefly explained ........................................................................................................................... 5 Handle and wireless options ...........................................................................................................................
Contents Clean the door .............................................................................................................................................. 29 Charge the battery.............................................................................................................................................. 29 Remove the hand mount or handle accessory................................................................................................... 29 Replace the battery cable.........
Introduction 1 Introduction About this guide This guide provides information that users and system administrators need to set up and maintain the HP Handheld sp400 series All-in-One. The All-in-One briefly explained The HP Handheld sp400 series All-in-One lets you scan and print in almost any location in your environment. The entire unit, including power source, attaches comfortably to your hand and arm so you can move around while working.
Introduction All-in-One components The HP Handheld sp400 series All-in-One is designed to be worn comfortably on the hand and arm when performing scanning, printing, and package handling tasks.
Introduction Control panel components The All-in-One control panel displays several buttons and LED lights for operation and visual feedback.
Safety information 2 Safety information General safety CAUTION: • The HP sp400 series Handheld All-in-One is meant for hand-held or hand-mounted use only. It is not intended or authorized for operation within 20 centimeters (8 inches) of the head or torso. • Do not submerge this device in water. • If you experience discomfort, discontinue use of the All-in-One and notify your supervisor immediately.
Set up the All-in-One 3 Set up the All-in-One Install the battery cable Insert the battery cable into the bottom of the hand mount, as shown. Assemble the hand mount or handle accessory 1. Align the hand mount with the All-in-One as shown. 2. Slide the hand mount until it clicks into place. IMPORTANT: If you are using the handle accessory instead of the hand mount, see the instructions that were included with the handle accessory.
Set up the All-in-One Install the print cartridge 1. Remove the protective tape from the print cartridge by pulling it straight out. 1 Metal contacts 2 Ink nozzles IMPORTANT: Hold the print cartridge by its sides, as shown above. Do not touch the metal contacts or the ink nozzles. 2. Push the side button to release the door, and swing the door open.
Set up the All-in-One 3. Align the print cartridge with the drawing on the door, and then carefully seat the cartridge in the door. The label on the print cartridge should face away from the door. The metal contacts should face the All-in-One. 1 Metal contacts 2 Label 3 Door 4 Drawing 4. Close the door, ensuring it latches securely.
Set up the All-in-One Install the battery and fit the wrist case IMPORTANT: Remove all jewelry from your wrist and hand before fitting the All-in-One. 1. Insert a fresh battery as shown. 2. Secure the flap to retain the battery. 3. Position the front strap behind your wrist.
Set up the All-in-One 4. Secure the arm straps. 1 Battery gauge NOTE: The battery gauge should face upward and be visible through the cutout on top of the battery wrist case. CAUTION: Do not over-tighten the straps. Over-tightening can cause discomfort.
Set up the All-in-One Fit the hand mount IMPORTANT: Remove all jewelry from your wrist and hand before fitting the All-in-One. 1. Loosen the finger strap by detaching the fastener ends and then rotating the buckles outward so that the strap can slip freely through the buckles. 2. Center the rubberized portion of the finger strap between the buckles. 3. Loosen the wrist strap by releasing the fastener ends and pulling the straps through the buckles. 4.
Set up the All-in-One 7. Tighten the finger strap by pulling straight up from the buckle until there is no movement between the hand and the All-in-One and then secure the fastener ends to lock the finger strap in place. IMPORTANT: The finger strap must be tight enough to prevent motion between the fingers and the All-in-One because under-tightening may lead to irritation. Do not over-tighten to the point that numbness or discomfort results.
Set up the All-in-One Connect the battery cable IMPORTANT: Use only the following HP batteries: product number CE199A or CE201A. 1. Align the arrow on the battery cable connector with the top of the battery case. 2. Push in to connect the battery cable to the battery.
Configure the All-in-One 4 Configure the All-in-One Overview The All-in-One is designed for use with a server-based application that sends print data in response to scan data received from the All-in-One. The general process is as follows: 1. When turned on, the All-in-One attempts to register with the server using network and server configuration parameters that are stored in the All-in-One. 2. The All-in-One queries the server for any updates (firmware or configuration, for example). 3.
Configure the All-in-One The HP sp400 Series Configuration Software connects to an All-in-One device using a USB cable. The software allows the user to configure the above settings and perform diagnostic and maintenance functions on the All-in-One. Refer to the HP sp400 Series Configuration Software Users Guide for details on installing and using this software. It is available at www.hp.com/support/handheldsp400aio. For brief instructions on configuring the server, see “Configure the server.
Operate the All-in-One 5 Operate the All-in-One Turn on the All-in-One Press the green Power button and hold for one second. • All lights on the control panel and the tail lights will blink once, and the All-in-One will emit a tone. • The green Power light will continue to blink until the All-in-One completes its initialization phase. • The blue Wireless light will blink until the All-in-One establishes wireless connectivity. When connected, the All-in-One will emit a Lo-Hi tone.
Operate the All-in-One Scan The All-in-One can scan most one-dimensional and two-dimensional bar code symbologies. See “All-in-One specifications” for a complete list. 1. Aim the green light bar at the bar code. 2. Hold the All-in-One 6 - 9 inches from the bar code. 3. Hold the All-in-One at a slight angle (approximately 5 degrees) to the scan surface. NOTE: Hold steady for best results. When the scan is complete, the imager light will turn off, and the All-in-One will emit a Hi tone.
Operate the All-in-One NOTE: There are two ways to clear the bar code or symbol and prepare the All-in-One to scan again: ○ Press the yellow CLEAR button. The red tail lights will flash once and the All-in-One will emit a tone. ○ Wait for the All-in-One to time out and erase the scan from the memory. The All-in-One will emit a Hi-Lo tone and the red tail lights will flash once. Scanning tips • The All-in-One's scanner is similar to a digital camera in that it takes digital pictures of a bar code.
Operate the All-in-One Print Print instructions 1. Locate a clean, flat surface near the bar code for printing. 2. Place the nose of the All-in-One against the surface. The All-in-One should rest at an angle of about 7 degrees from vertical. 3. Move the All-in-One straight across the surface. 4. When the print is finished, the green light will turn off and the All-in-One will emit a Hi tone. CAUTION: Maintain a relaxed wrist and hand posture and use low force when printing.
Operate the All-in-One IMPORTANT: • Keep the printer wheel continuously in contact with the print surface while printing. 1 Print wheel • • Hold the All-in-One so that the angle of the device to the surface is approximately 7 degrees. • Do not rotate your wrist. Rotating your wrist while printing can cause skipping or incomplete prints. • If you perform a partial or incomplete print, the All-in-One will time out, emit a Hi-Lo tone, and the red tail lights will flash once.
Operate the All-in-One Turn off the All-in-One To turn off the All-in-One, press and hold the green Power button for three seconds. IMPORTANT: Turn off the All-in-One before disconnecting the battery cable. Remove the All-in-One and wrist case 1. After turning off the All-in-One, grasp the battery cable connector and pull straight out. IMPORTANT: Do not pull on the battery cable; pull on the battery cable connector that is plugged into the battery. 2. Release the fastener ends of the finger strap. 3.
Maximize print quality 6 Maximize print quality For information about solving print problems, see "Problems printing." CAUTION: HP ink is not certified for application to people or animals. Do not intentionally print on any part of a person or animal. CAUTION: Do not print on food. The ink used in the All-in-One is not approved for consumption. HP recommends testing the printed images for readability in your environment and on your material.
Ensure optimal comfort 7 Ensure optimal comfort Ergonomic recommendations For optimal results and comfort, follow these ergonomic recommendations: • The All-in-One is designed for scan and print applications. It is not recommended to be worn when performing keyboarding or other office-related tasks. • If you experience discomfort, discontinue use of the All-in-One and notify your supervisor immediately.
Maintain the All-in-One 8 Maintain the All-in-One Order supplies and accessories Use the information in this section to order replacement print cartridges and other supplies. The Allin-One is designed to enable easy, in-the-field replacement of heavily-used components.
Maintain the All-in-One Clean the All-in-One CAUTION: Unplug the battery from the All-in-One before doing any cleaning procedure. CAUTION: Never spray or douse the All-in-One with any liquid. Use only dampened wipes, cloths, or swabs to clean the All-in-One. IMPORTANT: Use only materials from the list below to clean the All-in-One (see "Cleaning materials," below). Other solvents or cleaners may damage the plastic, paint, or the adhesives used in the All-in-One.
Maintain the All-in-One Clean the wrist case and hand mount 1. Use an alcohol wipe or a cotton cloth dampened with deionized water to scrub all areas of the hand mount, straps, and wrist case that have come into direct contact with the skin. 2. Use a second alcohol wipe or cotton cloth dampened with deionized water to wipe affected areas. Clean the door To clean the opening in the door, do the following: IMPORTANT: Do not touch the metal contacts or the ink nozzles. 1.
Maintain the All-in-One Replace the battery cable 1. Remove the hand mount from the All-in-One. See "Remove the hand mount or handle accessory,” above. 2. Remove the battery cable by lifting up. 3. Insert a new battery cable. 4. Reinstall the hand mount. Replace the finger strap 1. Remove the hand mount. See "Remove the hand mount or handle accessory." 2. Remove the finger strap by lifting the old buckles out of the notches. 1 Buckle 2 Strap 3.
Maintain the All-in-One Replace the wrist strap NOTE: This procedure can be done without removing the hand mount. 1. Release the wrist strap fastener ends. 2. Pull the old wrist strap through the buckle. 3. Insert the new wrist strap. 1 Wrist strap 2 Buckle IMPORTANT: Make sure the fastener strap is on the outside of the wrist strap, away from the skin.
Maintain the All-in-One Replace the rear buckle NOTE: This procedure can be done without removing the hand mount. 1. Grasp the buckle firmly and push it toward the gel pad until it releases. 2. Position the new buckle so it is angled as illustrated and press it into place. NOTE: The circled illustration, below, shows the incorrect angle of the buckle.
Maintain the All-in-One Replace the door 1. Remove the old door by opening the door 90 degrees and then pulling away to disengage the hinge. 2. Replace with a new door by aligning the hinge and pressing the hinge onto the metal pin. Recycle HP encourages customers to recycle used electronic hardware, HP original cartridges, and rechargeable batteries. For more information about HP recycling programs, go to www.hp.com/recycle.
Troubleshoot problems and get support 9 Troubleshoot problems and get support Note: For problems concerning comfort, see "Ergonomic recommendations." General problems Table 9-2 General problems Problem Cause Solution The power goes out or the All-in-One will not turn on. The battery is depleted. Recharge or replace the battery. See "Charge the battery." The All-in-One is not properly seated on the hand mount or handle. Be sure the latch is engaged.
Troubleshoot problems and get support Problems printing Table 9-4 Problems printing Problem Cause Solution Prints are faded or streaked. The print cartridge is out of ink. Replace the print cartridge. The print cartridge is dried out due to age. Replace the print cartridge. There is a faulty connection between Replace the print cartridge. the print cartridge and the All-in-One. There are blank lines in the printed image. The opening in the door is partially blocked. See “Clean the door.
Troubleshoot problems and get support Errors and warning conditions General errors and warning conditions Table 9-5 Critical error Visual feedback Solid, red Error light Audio Cause Solution Hi tone, 3x Critical error All-in-One needs to be serviced. Audio Cause Solution Lo-Mid-Hi tone, 3x or 4x There is no print template loaded on the All-in-One. Load the desired print template. Solid, red tail lights Note: Other lights may be on (blinking or solid) also.
Troubleshoot problems and get support Battery errors and warning conditions Table 9-8 Battery: Low Visual feedback Slow blinking, orange Battery light Audio Cause Solution None Battery low (configurable %) Warning only. CAUTION: As the battery approaches very low, the light will blink faster and the Hi tone will sound every minute. Table 9-9 Battery: Very low Visual feedback Fast blinking, orange Battery light Audio Cause Solution Hi tone Battery very low (configurable %) Replace battery soon.
Troubleshoot problems and get support Print cartridge errors and warning conditions Table 9-11 Print Cartridge: Bad installation Visual feedback Fast blinking, red Error light Audio Cause Solution Hi-Lo tone, 2x Print cartridge error: • bad installation • missing cartridge • bad cartridge Ensure that the print cartridge is seated correctly. Ensure that the door is closed. If problem persists, replace the print cartridge.
Troubleshoot problems and get support Table 9-15 Print Cartridge: Ink low Visual feedback Slow blinking, orange Print Cartridge light Audio Cause Solution None Ink low (configurable %) Warning only. Table 9-16 Print Cartridge: Ink very low Visual feedback Fast blinking, orange Print Cartridge light Audio Cause Solution Hi tone Ink very low (configurable %) Replace print cartridge soon. NOTE: As long as printing continues, the audio tone will be heard at approximately 1 minute or intervals.
Troubleshoot problems and get support Scanning/Wireless errors and warning conditions Table 9-18 Scanning/Wireless: Wireless network unavailable Visual feedback Fast blinking, blue Wireless light Audio Cause Solution Hi-Lo tone The wireless network is unavailable. Verify that the network settings on the All-inOne match the settings of your wireless network access point. These settings must include the ESSID, security mode (WPAPSK, WEP or none) and network key.
Troubleshoot problems and get support Support services If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support/handheldsp400aio. Online support is available to all HP customers.
Advanced use 10 Advanced use System requirements • • • All-in-One device and accessories • USB-compliant cable that does not exceed 3 meters (10 feet) in length with a Type B 5-pin plug at one end to connect to the All-in-One's port Wireless network and server application Windows XP computer with HP sp400 Series Configuration Software and HP sp400 Series Template Design Software (see “Download and install software”) Download and install software Two software programs are required to configure the All-
Advanced use Configure the server 1. Select the Server tab. NOTE: All IP addresses must be entered using IP address dot notation. 2. Enter the Primary Server IP address. 3. Enter the Primary Server Port. 4. Enter the Alternate Server IP address. 5. Enter the Alternate Server Port. 6. Enter the File Server IP address. 7. Enter the File Server Port. Design print templates Use the HP sp400 Series Template Design Software to design print templates for the All-in-One. 1.
Advanced use System information print template Generic sp400 print template Nozzle health diagnostic print template Wireless print template To turn the All-in-One on in demonstration mode, press the CLEAR button while pressing the Power button. To move between these print templates on the All-in-One while in demonstration mode, press the CLEAR button.
Advanced use Calibrate the scanner The bar code scanning device in the All-in-One is a model 5180 imager that was manufactured by Hand Held Products. To understand the imager better or to modify settings, refer to the 5X80 Engine Series 5X10/5X80 User's Guide that can be downloaded at www.handheld.com. The 5X10/5X80 User's Guide contains configuration bar codes that can be used to customize the desired allowable bar codes and to change options and settings on the imager.
All-in-One specifications 11 All-in-One specifications General device specifications The approximate dimensions at the widest part of the All-In-One and hand mount are as shown in Table 11-23. The approximate weight is also shown in this table. Table 11-23 General device specifications Component Width in. (mm) Height in. (mm) Length in. (mm) Weight in oz All-In-One only 2.6 (65) 1.9 (47) 5.4 (136) 9.49 Hand Mount* 2.6 (66) 1.2 (31) 5.0 (126) 3.31 All-in-One with hand mount 2.6 (66) 2.
All-in-One specifications Other specifications Table 11-25 Other wireless specifications Feature Specification Technology IEEE 802.11b DSSS, wireless compliant Frequency 2.4 ~ 2.4835 GHz (US/Can/Japan/Europe) 2.471 ~ 2.497 GHz (Japan) Modulation DQPSK, DBPSK and CCK Channels 11 channels – USA/Canada 13 channels – Europe 14 channels – Japan 4 channels - France Data Rate 11, 5.
All-in-One specifications Table 11-26 Symbology types Code Symbology 13 Code39 (3of9) 14 Code93 15 Data Matrix 16 EAN-UCC Composite Codes 17 EAN/JAN-13 18 EAN/JAN-8 19 IATA Code 2 of 5 20 Interleaved 2 of 5 21 Japanese Post 22 Kix (Netherlands)Post 23 Korea Post 24 Matrix 2 of 5 25 MaxiCode 26 MicroPDF417 27 MSI 28 PDF417 29 Planet Code 30 Plessey Code 31 PosiCode A and B 32 Postnet 33 QR Code 34 RSS Expanded 35 RSS Limited 36 RSS-14 48
Warranty and regulatory information 12 Warranty and regulatory information Warranty If you have an existing service contract, see the contract for warranty information. If you do not have an existing service contract, see www.hp.com/support/handheldsp400aio for information about your warranty. Regulatory notices U.S.A. Federal Communications Commission notice Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
Warranty and regulatory information Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany The following CE marking is valid for EU non-harmonized telecommunications products. The following CE marking is valid for EU non-harmonized telecommunications products. *If applicable, a notified body number is used. Refer to the regulatory label provided on this product.
Warranty and regulatory information Declaration of conformity 51
