User's Manual

Troubleshoot problems and get support
34
9 Troubleshoot problems and get support
Note: For problems concerning comfort, see "Ergonomic recommendations."
General problems
Table 9-2 General problems
Problem Cause Solution
The battery is depleted.
Recharge or replace the battery. See "Charge the
battery."
The All-in-One is not properly seated
on the hand mount or handle.
Be sure the latch is engaged.
The battery cable is not connected
well to the battery.
Seat the battery cable connector properly.
The power goes out or
the All-in-One will not
turn on.
The cable is defective.
Replace the cable. See "Replace the battery cable."
The All-in-One will not
stop beeping
Internal error Reboot.
The All-in-One imager
lights will not come on
Internal error Reboot.
Problems scanning
Table 9-3 Problems scanning
Problem Cause Solution
The All-in-One imager
takes a long time to
acquire the bar code.
The imager window is obstructed. Clean the imager window and inspect for scratches or
cracks near the center of the window. See “Clean the
imager window” in the Maintenance section.
The technique of the user might
need improvement.
Make sure you are following the instructions in "Scan,"
and "Scanning tips."
Damaged or poor print template
quality.
If available, scan an alternate bar code.
NOTE: It may be necessary to scan the Standard Product
Default Settings bar code in “Reset the standard product
defaults” in the “Advanced use” section.
The surface is highly reflective (for
example, tape or lamination).
It may be necessary to tilt the All-in-One further to prevent
unwanted reflection.
Scans are not
successful.
Unrecognized bar code symbology. It may be necessary to scan the Standard Product Default
Settings bar code in “Reset the standard product
defaults” in the “Advanced use” section.