User's Manual

Troubleshoot problems and get support
35
Problems printing
Table 9-4 Problems printing
Problem Cause Solution
The print cartridge is out of ink. Replace the print cartridge.
The print cartridge is dried out due to
age.
Replace the print cartridge.
Prints are faded or
streaked.
There is a faulty connection between
the print cartridge and the All-in-One.
Replace the print cartridge.
There are blank lines in
the printed image.
The opening in the door is partially
blocked.
See “Clean the door.”
The ink smears while
printing.
Wheels on the door are broken or
missing.
Replace the door. See "Replace the door."
Clean the door. See “Clean the door.”
Ink drips are present on
the printed surface.
Ink and fibers may be accumulating
on the print cartridge and/or the door.
If cleaning the door does not solve the problem, replace
the cartridge with a new one.
The ink is not dry.
• Allow more time for the ink to dry.
• Increase air flow in the area.
• Make sure the printed surface is dry.
• Increase the temperature in the area.
• Lower the humidity of the area.
• Change to Fast Dry template.
The print smears after
printing.
The ink is not dry due to stacking or
contact with other objects.
Allow the ink to dry before placing printed materials on top
of or next to each other.
Print rubs off. The printing was done on a non-
porous material.
Allow the ink to dry before placing the printed area in
contact with other objects.