LASERJET ENTERPRISE M4555 MFP SERIES User Guide
LaserJet Enterprise M4555 MFP Series User Guide
Copyright and License Trademark Credits © 2017 Copyright HP Development Company, L.P. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Product basics .................................................................................................................. 1 Product comparison .................................................................................................................. 2 Environmental features .............................................................................................................. 4 Accessibility features ................................................................
Stapler/Stacker Settings menu .................................................................................. 38 Network Settings menu ............................................................................................ 39 Troubleshooting menu .............................................................................................. 42 Device Maintenance menu ...................................................................................................... 45 Backup/Restore menu .........
HP Utility features ...................................................................... 65 Supported utilities for Mac ....................................................................................... 66 HP Embedded Web Server ........................................................................ 66 Print with Mac ....................................................................................................................... 67 Cancel a print job with Mac ..................................
Load Tray 1 ............................................................................................................ 94 Load Tray 2 and optional Trays 3, 4, and 5 with standard-size paper ........................... 95 Load Tray 2 and optional Trays 3, 4, and 5 with custom-size paper .............................. 97 Configure trays ...................................................................................................................... 99 Configure a tray when loading paper ...............
Save custom print settings for reuse with Windows .................................................... 123 Use a printing shortcut with Windows ....................................................... 123 Create printing shortcuts ......................................................................... 124 Improve print quality with Windows ........................................................................ 127 Select the page size with Windows ..........................................................
9 Copy ............................................................................................................................ 155 Use copy functions ............................................................................................................... 156 Copy ................................................................................................................... 156 Cancel a copy job ................................................................................................
Introduction .......................................................................................................... 190 HP LaserJet Analog Fax Accessory 500 features ....................................................... 190 Verify fax operation .............................................................................................. 191 Required fax settings ............................................................................................. 191 Fax Setup Wizard .........................
Default job options ................................................................................. 214 Notification ............................................................................ 214 Stamp received faxes (incoming faxes) ...................................... 215 Set fit-to-page .......................................................................... 215 Set the paper selection ............................................................. 216 Set the output bin ...........................
Does your phone line have a call-waiting feature? ...................................... 234 Check fax accessory status ..................................................................................... 234 Fax feature is not operating .................................................................................... 235 General fax problems ............................................................................................ 235 Problems with receiving faxes ....................................
Secure the HP Embedded Web Server ..................................................................... 256 Encryption support: HP Encrypted High Performance Hard Disks ................................. 256 Secure stored jobs ................................................................................................. 257 Lock the control panel menus .................................................................................. 257 Lock the formatter .................................................
Change jam recovery ............................................................................. 296 Improve print quality ............................................................................................................. 297 Select a paper type ............................................................................................... 297 Use paper that meets HP specifications .................................................................... 297 Print a cleaning page ....................
Customer self-repair parts ....................................................................................... 313 Cables and interfaces ............................................................................................ 314 Appendix B Service and support ...................................................................................... 315 Hewlett-Packard limited warranty statement .............................................................................
Declaration of conformity (fax models) .................................................................................... 336 Safety statements ................................................................................................................. 338 Laser safety .......................................................................................................... 338 Canadian DOC regulations ....................................................................................
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1 ENWW Product basics ● Product comparison ● Environmental features ● Accessibility features ● Product views 1
Product comparison ● Prints up to 55 pages per minute (ppm) on Letter-size or 52 ppm on A4-size paper ● Scans up to 55 single-sided monochrome or color images per minute (ipm) for Letter-size pages, 26 ipm for two-sided monochrome jobs, and up to 19 ipm for two-sided color jobs M4555 MFP CE502A ● Digital sending features, including sending to e-mail, network folders, a USB flash drive, and color or mono scanning ● 100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Tray 2) ● 50-sh
This model has the same features as the M4555 MFP model, with the following differences: ● HP 1 x 500 sheet feeder (Tray 3) with cabinet (increases the total input capacity to 1100 pages) ● Analog faxing with the built-in HP Analog Fax Accessory 500 ● HP Encrypted High Performance Hard Disk Drive (on the formatter PCA) M4555f MFP CE503A This model has the same features as the M4555 MFP model, with the following differences: ● HP 3 x 500 sheet feeder (Trays 3, 4, and 5) with stand (increases the total
Environmental features Duplex Save paper by using duplex printing as your default print setting. Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver. Recycling Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process. Energy savings Save energy by initiating sleep mode for the product.
Accessibility features The product includes several features that aid you with accessibility issues. ENWW ● Online user guide that is compatible with text screen-readers. ● The print cartridge can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand. ● Paper can be loaded in Tray 1 by using one hand.
Product views Front view M4555 MFP 1 2 3 4 5 6 7 8 9 6 1 Standard output bin 2 Control panel with color touchscreen display 3 Document feeder cover (access for clearing jams) 4 Document feeder input tray 5 Document feeder output bin 6 Top cover release lever 7 Tray 1 8 Right door latch 9 Tray 2 Chapter 1 Product basics ENWW
M4555f MFP 2 1 3 4 5 6 7 8 9 10 11 12 ENWW 1 Standard output bin 2 Control panel with color touchscreen display 3 Document feeder cover (access for clearing jams) 4 Document feeder input tray 5 Document feeder output bin 6 Top cover release lever 7 Tray 1 8 Right door latch 9 Tray 2 Product views 7
8 10 Tray 3 11 Lower right door latch 12 Storage cabinet Chapter 1 Product basics ENWW
M4555fskm MFP 2 3 4 5 6 1 7 15 8 9 10 11 12 13 14 ENWW 1 Stapler/stacker output bins 2 Stapler/stacker accessory 3 Control panel with color touchscreen display 4 Document feeder cover (access for clearing jams) 5 Document feeder input tray 6 Document feeder output bin 7 Top cover release lever 8 Tray 1 Product views 9
9 Right door latch 10 Tray 2 11 Tray 3 12 Lower right door latch 13 Tray 4 14 Tray 5 15 Stapler door (access to the staple cartridge) Back view 2 1 3 10 1 Interface ports (formatter) 2 Power connection 3 Power switch Chapter 1 Product basics ENWW
Interface ports 1 2 4 3 5 6 7 1 Slot for a cable-type security lock 2 Foreign interface ports for connecting third-party devices (round) 3 Hi-speed USB 2.0 printing port 4 Local area network (LAN) Ethernet (RJ-45) network port 5 USB port for connecting external USB devices 6 EIO interface expansion slot 7 Fax port (RJ-11) Serial number and model number location The model number and serial number are listed on an identification label located inside the product.
Control-panel layout 1 3 2 4 5 6 7 8 14 12 13 12 11 10 9 1 Hardware integration port Area for adding third-party security devices 2 Touchscreen graphical display Use the touchscreen to open and set up all product functions. 3 Brightness-adjustment button Use this button to increase or decrease the brightness of the touchscreen display. 4 Numeric keypad Use this area to specify the number of copies and other numeric values.
Control-panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.
Touchscreen navigation The home screen provides access to the product features, and it indicates the current status of the product. NOTE: HP regularly updates features that are available in the product firmware. To take advantage of the most current features, update the product firmware. To download the most recent firmware upgrade, go to www.hp.com/go/ljm4555mfp_firmware. NOTE: Depending on how the product has been configured, the features that appear on the home screen can vary.
4 Help button Touch the Help button to open the embedded help system. 5 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features. 6 Sign In or Sign Out Touch the Sign In button to access secured features. Touch the Sign Out button to sign out of the product if you have signed in for access to secured features. After you sign out, the product restores all options to the default settings.
Buttons on the touchscreen The status line on the touchscreen provides information about the product status. Various buttons can appear in this area. The following table describes each button. Home button. Touch the home button to go to the Home screen from any other screen. Start button. Touch the Start button to begin the action for the feature that you are using. NOTE: The name of this button changes for each feature. For example, in the Copy feature, the button is named Start Copy. Error button.
2 ENWW Control panel menus ● Control panel menus ● Administration menu ● Device Maintenance menu 17
Control panel menus The product has many menus on the control panel Home screen to help you perform tasks and configure settings. NOTE: To learn about each menu option, touch the Help screen for that option. button in the upper-right corner of the NOTE: HP regularly updates features that are available in the product firmware. To take advantage of the most current features, update the product firmware. To download the most recent firmware upgrade, go to www.hp.com/go/ljm4555mfp_firmware.
Table 2-1 Menus on the Home screen (continued) Menu Description Save to Device Memory Use this menu to scan documents and save them to the hard disk in the product. Several options are available for customizing jobs. These settings are temporary. After you have finished the job, the product returns to the default settings. Open from Device Memory Use this menu to open and print a document stored on the product hard drive.
Administration menu You can perform basic product setup by using the Administration menu. Use the HP Embedded Web Server for more advanced product setup. To open the HP Embedded Web Server, enter the product IP address or host name in the address bar of a Web browser. Reports menu To display: At the product control panel, select the Administration menu, and then select the Reports menu.
Table 2-2 Reports menu (continued) First level Second level Values Other Pages PCL Font List Print PS Font List Print General Settings menu To display: At the product control panel, select the Administration menu, and then select the General Settings menu. In the following table, asterisks (*) indicate the factory default setting.
Table 2-3 General Settings menu (continued) First level Second level Third level Fourth level Sleep Delay Values Enter a value between 1 and 120 minutes. The default value is 45 minutes. Print Quality Image Registration Adjust Tray Print Test Page X1 Shift Y1 Shift Range: -5.00 mm to 5.00 mm X2 Shift Y2 Shift Adjust Paper Types Select from a list of paper types that the product supports. The available options are the same for each paper type. Print Mode Select from a list of print modes.
Table 2-3 General Settings menu (continued) First level Second level Toner Density Third level Fourth level Values Range of 1 to 5. The default value is 3.
Copy Settings menu To display: At the product control panel, select the Administration menu, and then select the Copy Settings menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-4 Copy Settings menu First level Second level Copies Values Range: 1 – 9999 Default = 1 Image Preview Make optional* NOTE: You might need to upgrade the firmware to view this menu.
Table 2-4 Copy Settings menu (continued) First level Second level Values Reduce/Enlarge Scaling Automatic Range X-Y (25-400%) 100% 75% 50% 125% 150% 200% Auto Include Margins Paper Selection Manually Feed Automatically detect Tray 1: [Size], [Type] Tray : [Size], [Type] Image Adjustment Darkness Contrast Background Cleanup Sharpness Content Orientation Orientation Portrait* Landscape 2-Sided Format Book-style Flip-style Book-style original; Flip-style copy Flip-style original; Book-style co
Table 2-4 Copy Settings menu (continued) First level Second level Values Page Order Right, then down Down, then right Add Page Borders Original Size Edge-To-Edge Automatically detect* Select from a list of sizes that the product supports.
Scan/Digital Send Settings menu To display: At the product control panel, select the Administration menu, and then select the Scan/ Digital Send Settings menu. In the following table, asterisks (*) indicate the factory default setting.
Table 2-5 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Resolution Values 600 dpi 400 dpi 300 dpi 200 dpi 150 dpi* 75 dpi Content Orientation Orientation Portrait* Landscape 2-Sided Format Book-style* Flip-style Color/Black Automatically detect Color Black/Gray Black Original Size Choose from a list of paper sizes.
Table 2-5 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Values Digital Send Service Setup Allow Usage of Digital Sending Software (DSS) Server Select or clear the check box. The default setting is with the check box cleared. Allow Transfer to New Digital Sending Software (DSS) Server Select or clear the check box. The default setting is with the check box cleared.
Table 2-6 Fax Settings menu (continued) First level Second level Third level Fourth level Values General Fax Send Settings PC Fax Send Enabled* Disabled Fax Header Prepend* Overlay Error Correction Mode Enabled* Disabled Fax Number Confirmation Enabled Disabled* JBIG Compression Enabled* Disabled Billing Codes Enable Billing Codes Off* On Minimum Length Range: 1 – 16 Default = 1 Default Billing Code Allow users to edit billing codes Default Job Options Image Preview Make optional* NO
Table 2-6 Fax Settings menu (continued) First level Second level Third level Fourth level Notification Values Do not notify* Notify when job completes Notify only if job fails Print E-mail Notification E-mail address Include Thumbnail Content Orientation Orientation Portrait* Landscape 2-Sided Format Book-style* Flip-style Original Size Image Adjustment Select from a list of sizes that the product supports.
Table 2-6 Fax Settings menu (continued) First level Second level Third level Fourth level Fax Receive Speed Values Fast Medium Slow Fax Printing Schedule Incoming Fax Options Always store faxes Always print faxes* Use Fax Printing Schedule Schedule Add (plus sign) Print incoming faxes Touch this to set up a fax printing schedule if you selected the Use Fax Printing Schedule option.
Table 2-6 Fax Settings menu (continued) First level Second level Third level Fourth level Values Fax Archiving E-mail Address Enable Fax Forwarding Type of Fax Job to Forward Send and receive Send only Receive only Fax Forwarding Number Clear fax activity log Open from USB Settings menu To display: At the product control panel, select the Administration menu, and then select the Open from USB Settings menu. This menu has only one setting.
Table 2-7 Print Settings menu (continued) First level Second level Personality Values Auto* PCL POSTSCRIPT PDF PCL Form Length Range: 5 – 128 Default = 60 Orientation Portrait* Landscape Font Source Internal* Card slot 1 Card slot EIO disk USB Font Number Range: 0 – 999 Default = 0 Font Pitch Range: 0.44 – 99.99 Default = 10 Font Point Size Range: 4.00 – 999.75 Default = 12.00 Symbol Set Select from a list of symbol sets.
Table 2-8 Print Options menu First level Second level Values Number of Copies Default Paper Size Default Custom Paper Size Select from a list of sizes that the product supports. X Dimension Y Dimension Use Inches Use Millimeters Output Bin Select from a list of output bins.
Table 2-9 Display Settings menu (continued) First level Sleep Mode Second level Values Disabled Use sleep delay* Use sleep schedule Balance power savings/Wait time Inactivity Timeout Range: 10 – 300 seconds Default = 60 seconds Clearable Warnings On Job* Continuable Events Auto continue (10 seconds)* Press OK to continue 36 Chapter 2 Control panel menus ENWW
Manage Supplies menu To display: At the product control panel, select the Administration menu, and then select the Manage Supplies menu. In the following table, asterisks (*) indicate the factory default setting.
In the following table, asterisks (*) indicate the factory default setting.
Table 2-12 Stapler/Stacker Settings menu (continued) First level Values Stapling None Top left or right Top left Top right Staples Very Low Continue Stop Network Settings menu To display: At the product control panel, select the Administration menu, and then select the Network Settings menu. In the following table, asterisks (*) indicate the factory default setting.
Table 2-14 Embedded Jetdirect Menu/EIO Jetdirect Menu (continued) First level Second level Third level Fourth level Values Manual Settings IP Address Enter the address. Subnet Mask Enter the address. Default Gateway Enter the address. NOTE: This menu is available only if you select the Manual option under the Config Method menu.
Table 2-14 Embedded Jetdirect Menu/EIO Jetdirect Menu (continued) First level Second level Third level Reset Security Fourth level Values Yes No* Diagnostics Embedded Tests LAN HW Test Yes No* HTTP Test Yes No* SNMP Test Yes No* Data Path Test Yes No* Select All Tests Yes No* Execution Time [M] Range: 1 – 60 hours Default = 1 hour Execute No* Yes Ping Results Dest Type IPv4* IPv6 Dest IPv4 Dest IPv6 Packet Size Range: 64-2048 Default = 64 Timeout Range: 1-100 Default = 1 Cou
Table 2-14 Embedded Jetdirect Menu/EIO Jetdirect Menu (continued) First level Second level Third level Ping Results Packets Sent Fourth level Values Range: 0-65535 Default = 0 Packets Received Range: 0-65535 Default = 0 Percent Lost Range: 0-100 percent Default = 0 RTT Min Range: 0-4096 Default = 0 RTT Max Range: 0-4096 Default = 0 RTT Average Range: 0-4096 Default = 0 Ping in Progress No* Yes Refresh No* Yes Link Speed Auto* 10T Half 10T Full 100TX Half 100TX Full Troubleshooting
Table 2-15 Troubleshooting menu (continued) First level Second level Third level Fourth level Paper Path Page Values View* Print Fax Fax T.30 Trace Print T.30 Report When to Print Report Print Never automatically print* Print after every fax Print only after fax send jobs Print after any fax error Print only after fax send errors Print only after fax receive errors Save Fax V.
Table 2-15 Troubleshooting menu (continued) First level Second level Third level Stacking Fourth level Values Off On Manual Sensor Test Select from a list of available components. Tray/Bin Manual Sensor Test Select from a list of available components. Component Test Select from a list of available components. Print/Stop Test Range: 0 – 60,000 Scanner Tests Select from a list of available components.
Device Maintenance menu Backup/Restore menu To display: At the product control panel, select the Device Maintenance menu, and then select the Backup/Restore menu. In the following table, asterisks (*) indicate the factory default setting.
USB Firmware Upgrade menu To display: At the product control panel, select the Device Maintenance menu, and then select the USB Firmware Upgrade menu. Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the onscreen instructions. Service menu To display: At the product control panel, select the Device Maintenance menu, and then select the Service menu. The Service menu is locked and requires a PIN for access.
3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● Software for other operating systems 47
Supported operating systems for Windows The product supports the following Windows operating systems: ● Windows XP Service Pack 2 or greater (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Windows Server 2008 R2 (64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows 7 (32-bit and 64-bit) The installation program on the software CD that came with the product supports the following Windows operating systems: ● Windows XP Service Pack 2 or
Supported printer drivers for Windows ● HP PCL 6 (this is the default printer driver that is installed from the software installation CD) ● HP postscript emulation Universal Print Driver (HP UPD PS) ● HP PCL 5 Universal Print Driver (HP UPD PCL 5) ● HP PCL 6 Universal Print Driver (HP UPD PCL 6) The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.
Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). The following printer drivers are available at www.hp.com/ support/ljm4555mfp_software. HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 driver HP UPD PCL 6 driver 50 Chapter 3 Software for Windows ● Provided as the default driver on the software installation CD.
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. 52 ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. Change the default settings for all print jobs 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.
4. 54 To automatically set the configuration settings, in the Installable Options list, click the Automatic Configuration drop-down menu, and then click the Update Now menu item.
Remove software for Windows Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click Start, Control Panel, and then Programs and Features. 2. Find and select the product from the list. 3. Select the Uninstall/Change option. Windows 7 ENWW 1. Click Start, Control Panel, and then under the Programs heading, click Uninstall a program. 2.
Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.
Software for other operating systems OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts. Linux For information, go to www.hplip.net or www.hp.com/go/linuxprinting. SAP devices For drivers, go to www.hp.com/go/sap/drivers. For information, go to www.hp.com/go/sap/print.
58 Chapter 3 Software for Windows ENWW
4 ENWW Use the product with Mac ● Software for Mac ● Print with Mac ● Solve problems with a Mac 59
Software for Mac Supported operating systems for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5, 10.6, and later NOTE: For Mac OS X 10.5 and later, Intel® Core™ Processor Macs are supported. The Mac printer driver can be installed from the software installation CD that came with the product. If the CD is unavailable, the Mac printer driver and installation CD can be downloaded from the Web.
5. To configure the product software to recognize the installed accessories, complete these steps: Mac OS X 10.5 and 10.6 1. From the Apple menu , click the System Preferences menu and then click the Print & Fax icon. 2. Select the product in the left side of the window. 3. Click the Options & Supplies button. 4. Click the Driver tab. 5. Configure the installed options. NOTE: For Mac OS X 10.5 and 10.6, the installation procedure should automatically configure the installed options. 6.
If the Network Address button is not visible, you can find the IP address or host name by printing a configuration page. 5. a. At the product control panel, scroll to and touch the Administration button. b. Open the following menus: ● Reports ● Configuration/Status Pages ● Configuration Page c. Touch the View button to view the information on the control panel, or touch the Print button to print the pages. d. Find the IP address on the Jetdirect page. IPv4: If the IP address is 0.0.0.
By default, Mac OS X uses the Bonjour method to find the driver and add the product to the printer pop-up menu. This method is best in most situations. If Mac OS X cannot find the HP printer driver, an error message displays. Reinstall the software. If you are connecting the product to a large network, you might need to use IP printing to connect rather than Bonjour. Follow these steps: 7. a. Click the IP Printer button. b. From the Protocol drop-down list, select the HP Jetdirect-Socket option.
Priority for print settings for Mac Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.
Software for Mac computers HP Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Utility ▲ From the dock, click HP Utility. -orFrom Applications, click Hewlett Packard, and then click HP Utility. HP Utility features The HP Utility consists of pages that you open by clicking in the Configuration Settings list.
Menu Item Description Restrict Color Configures color-printing restrictions for specific users and software programs. NOTE: This option is available only after you open the View menu and select the Show Advanced option. Protect Direct Ports Disables printing over USB or parallel ports. Additional Settings Provides access to the HP Embedded Web Server.
Print with Mac Cancel a print job with Mac 1. 2. If the print job is currently printing, cancel it by following this procedure: a. Press the Stop b. From the list on the touchscreen, touch the print job you want to delete, and touch the Cancel Job button. c. The product prompts you to confirm the deletion. Touch the Yes button. button on the product control panel. You can also cancel a print job from a software program or a print queue.
Use printing presets 1. On the File menu, click the Print option. 2. Select the driver. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the standard option. Resize documents or print on a custom paper size with Mac Mac OS X 10.5 and 10.6 1. On the File menu, click the Print option. Use one of these methods. 2. Click the Page Setup button. 3.
5. From the Text menu, select one of the standard messages, or select the Custom option and type a new message in the box. 6. Select options for the remaining settings. Print multiple pages on one sheet of paper with Mac 1. On the File menu, click the Print option. 2. Select the driver. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5.
3. 4. In the Job Storage Mode drop-down list, select the type of stored job. ● Proof and Hold: This feature provides a quick way to print and proof one copy of a job and then print more copies. ● Personal Job: When you send a job to the product, the job does not print until you request it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.
Solve problems with a Mac See Solve product software problems with Mac on page 309.
72 Chapter 4 Use the product with Mac ENWW
5 ENWW Connect the product ● Printer sharing disclaimer ● Connect with USB ● Connect to a network 73
Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. Connect with USB This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software prompts you to connect it. CD installation 1.
Connect to a network You can configure network parameters from the control panel, the HP Embedded Web Server, or for most networks, from the HP Web Jetadmin software. NOTE: HP Web Jetadmin software is not supported on Mac OS X operating systems. For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator’s Guide.
Table 5-1 Supported network protocols (continued) Network type Supported protocols TCP/IP IPv6 networks only ● Dynamic Host Configuration Protocol (DHCP) v6 ● Multicast Listener Discovery Protocol (MLD) v1 ● Internet Control Message Protocol (ICMP) v6 ● Internetwork Packet Exchange/Sequenced Packet Exchange (IPX/SPX) ● AppleTalk ● NetWare Directory Services (NDS) ● Bindery ● Novell Distributed Print Services (NDPS) ● iPrint Other supported network protocols Table 5-2 Advanced Security
2. Connect the network cable to the product and to the network. 3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. 4. At the product control panel, touch the Network Address button to identify the product IP address or host name. If the Network Address button is not visible, you can find the IP address or host name by printing a configuration page. 5. ENWW a.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address. Install the software 1. Quit all programs on the computer. 2. Install the software from the CD. 3. Follow the onscreen instructions. 4. When prompted, select the Connected through a wired network option. 5. From the list of available printers, select the printer that has the correct IP address. 6.
Configure network settings View or change network settings Use the embedded Web server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has a format similar to this: xxxx::xxxx:xxxx:xxxx:xxxx 2.
Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default gateway. 1. From the Home screen, scroll to and touch the Administration button. 2. Open each of the following menus: 3. 80 a. Network Settings b. Embedded Jetdirect Menu c. TCP/IP d. IPV4 Settings e. Config Method f. Manual g. Manual Settings h.
Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel Administration menus to manually set an IPv6 address. 1. From the Home screen, scroll to and touch the Administration button. 2. To enable manual configuration, open each of the following menus: a. Network Settings b. Embedded Jetdirect Menu c. TCP/IP d. IPV6 Settings e. Address f. Manual Settings g. Enable Select the On option, and then touch the Save button. 3.
82 Chapter 5 Connect the product ENWW
6 ENWW Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types ● Load paper trays ● Configure trays ● Select an output bin (for models with a stapler/stacker) 83
Understand paper use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Media type Do Do not Letterhead or preprinted forms ● Use only letterhead or forms approved for use in laser printers. ● Do not use raised or metallic letterhead. Heavy paper ● Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product. ● Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product.
Supported paper sizes NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Optional Trays 3, 4, and 5 Automatic duplex printing Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 267 mm (7.24 x 10.51 in) Statement 140 x 216 mm (5.5 x 8.5 in) 8.5 x 13 216 x 330 mm (8.5 x 13 in) 3x5 76 x 127 mm (3 x 5 in) 4x6 101.6 x 152.
Table 6-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 Optional Trays 3, 4, and 5 Automatic duplex printing B5 (JIS) 182 x 257 mm (7.17 x 10.12 in) B6 (JIS) 128 x 182 mm (5.03 x 7.16 in) 16K 195 x 270 mm (7.67 x 10.62 in) 184 x 260 mm (7.24 x 10.23 in) 197 x 273 mm (7.75 x 10.74 in) Postcard (JIS) 100 x 148 mm (3.93 x 5.82 in) Double Postcard (JIS) 148 x 200 mm (5.82 x 7.87 in) Custom 1 76 x 127 mm to 216 x 356 mm (3 x 5 in to 8.
Table 6-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 Optional Trays 3, 4, and 5 Automatic duplex printing Envelope DL ISO 110 x 220 mm (4.33 x 8.66 in) 1 88 The product can print on 76 x 127 mm (3 x 5 in) size paper from Tray 1 for Extra Heavy (131-175 g/m2) and Cardstock (176-220 g/m2) paper types.
Supported paper types Paper type Tray 1 Tray 2 Optional Trays 3, 4, and 5 Automatic duplex printing Plain Paper Light (60–74 g/m2) Cardstock (176–220 gm2) Transparency Labels Letterhead Envelope1 Preprinted Prepunched Colored Bond Recycled Rough 1 ENWW Also supported for the optional envelope feeder.
Load paper trays Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray 1 Paper Range: Maximum stack height: 10 mm (0.39 in) 60 g/m2 (16 lb) bond to 200 g/ m2 (53 lb) bond Equivalent to 100 sheets of 75 g/ m2 (20 lb) bond Envelopes Less than 60 g/m2 (16 lb) bond to 90 g/m2 (24 lb) bond Up to 10 envelopes Labels Maximum 0.23 mm (0.01 in) thick Maximum stack height: 10 mm (0.39 in) Transparencies Minimum 0.13 mm (0.01 in) thick Maximum stack height: 10 mm (0.
Tray or bin Paper type Specifications Quantity Envelope feeder Envelopes Range: Up to 75 envelopes Minimum: 90 mm (3.5 in) x 148 mm (5.82 in) Maximum: 178 mm (7.0) x 254 mm (10.0) ● COM 10 ● Monarch ● B5 176 mm (6.9 in) x 250 mm (10.0 in) ● C5 162 mm (6.4 in) x 229 mm (9.0 in) ● DL 110 mm (4.3 in) x 220 mm (8.
Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following tables. NOTE: The Alternative Letterhead Mode and Image Rotation settings affect the way you load letterhead or preprinted paper. The following information depicts the default setting.
Paper orientation for loading Tray 2 or Trays 3, 4, and 5 Paper type Single-sided printing Duplex printing Letterhead, preprinted, or prepunched Face-down Face-up Top edge at the right of the tray Top edge at the right of the tray ENWW Load paper trays 93
Load Tray 1 CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 94 1. Open Tray 1. 2. Pull out the tray extension to support the paper and set the side guides to the correct width. 3. Load paper in the tray.
4. Make sure the stack fits under the tabs on the guides and does not exceed the load-level indicators. 5. Adjust the side guides so that they lightly touch the paper stack but do not bend it. Load Tray 2 and optional Trays 3, 4, and 5 with standard-size paper 1. Open the tray. NOTE: Do not open the tray while it is in use.
2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam. 96 4. Close the tray.
Load Tray 2 and optional Trays 3, 4, and 5 with custom-size paper 1. Open the tray. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it.
4. Close the tray. 5. The control panel prompts you to set the paper size and type. Select the Custom setting, and then configure the X and Y dimensions of the custom paper size. NOTE: See the label in the paper tray, or the following illustration, to determine the X and Y dimensions.
Configure trays The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or paper type for a print job through the printer driver or a software program and the tray is not configured to match the print-job’s settings NOTE: The prompt does not appear if you are printing from Tray 1, and it is configured for the Any Size paper size and the Any Type paper type settings.
Select the paper by source, type, or size In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull media when you send a print job. Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. Unless you change these settings, the product automatically selects a tray using the default settings. Source To print by source, select a specific tray in the printer driver for the product to pull from.
Select an output bin (for models with a stapler/ stacker) You can configure the product to use different output bins for printing, copying, and faxing. You can also configure the product to sort jobs according to the username associated with each job, or to stack all jobs from the lower bin to the upper bin. NOTE: You can also select output bins from the printer driver. Selections that you make in the printer driver override control-panel settings.
4. 5. To configure the bin for copy jobs, open these menus, and then select a bin from the list of options. ● Administration ● Copy Settings ● Output Bin To configure the bin for printing incoming faxes, open these menus: ● Administration ● Fax Settings ● Fax Receive Settings ● Default Job Options ● Output Bin Select a bin from the list of options. NOTE: All stapled jobs always go to the lower bin. NOTE: For print jobs, select the output bin in the printer driver.
7 ENWW Manage supplies ● Print cartridge information ● Supplies views ● Manage print cartridges ● Replacement instructions ● Solve problems with supplies 103
Print cartridge information Feature Description Part numbers ● Standard-capacity black print cartridge: CE390A Selectability number: 90A ● High-capacity black print cartridge: CE390X Selectability number: 90X Accessibility ● The print cartridge can be installed and removed by using one hand. Environmental features ● Recycle the print cartridge by using the HP Planet Partners return and recycling program. For more information about supplies, go to www.hp.com/go/learnaboutsupplies.
Supplies views Print cartridge views 1 4 3 2 ENWW 1 Plastic shield 2 Print cartridge memory tag 3 Toner sealing tape tab 4 Imaging drum Supplies views 105
Manage print cartridges Settings for print cartridges Print when a print cartridge is at estimated end of life ● A Black Cartridge Low message appears when the print cartridge is nearing the estimated end of its useful life. ● A Black Cartridge Very Low message appears when the print cartridge is at its estimated end of useful life. Print-quality problems can occur when using a supply that is at its estimated end of life.
Once an HP supply has reached very low, HP’s premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used when the Very Low Settings item is set to the Continue mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.
Replacement instructions Replace the print cartridge CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used print cartridges is on the print-cartridge box. 1. Pull the top cover release lever to open the top cover. 2. Grasp the handle of the used print cartridge and pull out to remove. 3. Store the used print cartridge in a protective bag.
4. Remove the new print cartridge from its protective bag. NOTE: Be careful not to damage the memory tag (callout 1) on the print cartridge. 5. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge five or six times. 6. Remove the orange, plastic shipping lock from the bottom of the new print cartridge.
7. Pull on the orange tab to remove the toner sealing tape. Completely remove the sealing tape from the cartridge. CAUTION: light. Avoid prolonged exposure to 8. Align the print cartridge with its slot and insert the print cartridge until it clicks into place. 9. Close the top cover.
Replace the staple cartridge (for models with a stapler/stacker) 1. Press the release latch, and then slide the stapler/stacker away from the product. 2. Open the staple-cartridge door. 3. Lift up on the staple-cartridge green handle, and then pull the cartridge out of the stapler to remove it.
4. Insert a new staple cartridge, push down on it to snap it into place, and then close the staplecartridge door. 5. Slide the stapler/stacker toward the product until it latches in place.
Solve problems with supplies Check the print cartridge Check the print cartridge, and replace it if necessary, if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Printed pages have small unprinted areas. ● Printed pages have streaks or bands. NOTE: If you are using a draft or EconoMode print setting, the printing might appear light. HP does not recommend the full time use of EconoMode.
3. Examine the surface of the green imaging drum on the bottom of the print cartridge. CAUTION: Do not touch the green roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the print cartridge. 5. If the imaging drum does not appear to be damaged, rock the print cartridge gently several times and reinstall it.
Print the supplies status page The supplies status page indicates the estimated life remaining in print cartridges. It also lists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge, as well as other useful information. 1. 2. Open the following menus: ● Administration ● Reports ● Configuration/Status Pages Select the Supplies Status option, and then touch the Print button to print the report.
Table 7-1 Supplies status messages (continued) Control panel message Description Recommended action Fuser Kit low The fuser kit is low. The actual supply life remaining might vary. Consider having a replacement fuser kit available to install when print quality is no longer acceptable. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit.
Table 7-1 Supplies status messages (continued) Control panel message Description Recommended action Replace supplies Two or more supplies are at the estimated end of life. The actual life remaining might be different than the estimation. Consider having replacement supplies available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable.
118 Chapter 7 Manage supplies ENWW
8 ENWW Print tasks ● Cancel a print job with Windows ● Basic print tasks with Windows ● Additional print tasks with Windows ● Walk-up USB printing 119
Cancel a print job with Windows NOTE: If the print job is too far into the printing process, you might not have the option to cancel it. 1. 2. 120 If the print job is currently printing, cancel it by following this procedure: a. Press the Stop b. From the list on the touchscreen, touch the print job you want to delete, and touch the Cancel Job button. c. The product prompts you to confirm the deletion. Touch the Yes button. button on the control panel.
Basic print tasks with Windows Open the printer driver with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
Get help for any printing option with Windows 1. Click the Help button to open the online Help. Change the number of print copies with Windows 122 1. On the File menu in the software program, click Print. 2. Select the product, and then select the number of copies.
Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. 124 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button.
Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a custom page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4.
Print on both sides (duplex) with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. Print on 10 x 15 cm (4 x 6 in) paper with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper size drop-down list, select either the 4x6 or 10x15cm size. 5. From the Paper source drop-down list, select the Tray 1 option. 6.
7. Expand the list of Type is: options. 8. Expand the list of Photo/Cover 176-220g paper types, and select the paper type that you are using. Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option.
Additional print tasks with Windows Print on preprinted letterhead or forms with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the More… option. 5. Expand the list of Type is: options.
6. Expand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies 1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More… option.
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels and transparencies are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button.
Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab.
4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. 5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button.
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. 140 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list.
Add a watermark to a document with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button. 5. To print the watermark on the first page only, select the First page only check box.
3. Click the Finishing tab. 4. Select the Print on both sides check box. 5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet.
Select output options with Windows (fskm models only) Select an output bin with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Output tab. 4. In the Output Bin Options area, select a bin from the Bin drop-down list. Select staple options with Windows 1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Output tab. 4. In the Output Options area, select an option from the Staple drop-down list.
Use job storage features with Windows The following job-storage modes are available for print jobs: ● Proof and Hold: This feature provides a quick way to print and proof one copy of a job and then print more copies. ● Personal Job: When you send a job to the product, the job does not print until you request it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.
3. Click the Job Storage tab. 4. Select a Job Storage Mode option. Print a stored job Use the following procedure to print a job that is stored in the product memory. 1. 148 From the Home screen, touch the Open from Device Memory button.
2. Select the name of the folder where the job is stored. 3. Select the name of the job, adjust the number of copies, and then touch the Start button to print the job. 4. If the job is locked, type the PIN in the PIN field, adjust the number of copies, and then touch the Start button to print the job. Delete a stored job with Windows When you send a stored job to the product memory, the product overwrites any previous jobs with the same user and job name.
3. Click the Job Storage tab. 4. In the Job Storage Mode area, click the Proof and Hold option. Temporarily store a private job on the product and print it later NOTE: The product deletes the job after you print it. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Job Storage tab. 4. In the Job Storage Mode area, click the Personal Job option. 5.
Make a permanently stored job private so that anyone who tries to print it must provide a PIN NOTE: This option is available if the optional hard disk is installed in the product. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Job Storage tab. 4. In the Job Storage Mode area, click the Stored Job option or the Personal Job option. 5.
3. Click the Job Storage tab. 4. Select the job storage mode that you want. 5. To automatically generate the job name associated with the stored document, in the Job Name area, click the Automatic option. The driver uses the document file name, if it is available. If the document has no file name, the driver uses the software program name or a time stamp for the job name. To specify a job name, click the Custom option and type the name. 6. Select an option from the If job name exists drop-down list.
Walk-up USB printing This product features walk-up USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB port on the front of the product. You can print the following types of files: 1. ● .pdf ● .prn ● .pcl ● .ps ● .cht Insert the USB storage accessory into the USB port on the front of the product. NOTE: You might need to remove the cover from the USB port 2. The Open from USB screen opens.
4. If you need to adjust the number of copies, touch the Copies field, and then use the keypad to select the number of copies. 5. Touch the Start 154 button to print the document.
9 ENWW Copy ● Use copy functions ● Copy settings ● Copy a book ● Copy a photo ● Create a stored copy job ● Copy mixed-size originals ● Copy on both sides (duplex) ● Use Job Build mode 155
Use copy functions Copy Use the scanner glass to make as many as 9999 copies of small, lightweight paper (less than 60 g/m2 or 16 lb) or heavy paper (more than 105 g/m2 or 28 lb). This includes paper such as receipts, newspaper clippings, photographs, old documents, worn documents, and books. Use the document feeder to make as many as 9999 copies of a document that has up to 50 pages (depending on the thickness of the pages). 156 1.
Cancel a copy job 1. Press the Stop 2. Touch the Cancel Job button, and then touch the OK button. button on the control panel and then touch the name of the job. Reduce or enlarge a copy image 1. From the Home screen, touch the Copy button. 2. Touch the Reduce/Enlarge button. 3. Select one of the predefined percentages, or touch the Scaling field and type a percentage between 25 and 400. Touch the OK button.
Collate a copy job 1. From the Home screen, touch the Copy button. 2. Touch the Collate button or the Staple/Collate button. 3. Touch the Collate on (Sets in page order) option. 4. Touch the Start 158 Chapter 9 Copy button.
Copy settings Change copy quality Optimize the copy image for text or pictures 1. From the Home screen, touch the Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button.
1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
3. Adjust the sliders to set the Darkness level, the Contrast, the Sharpness level, and the Background Cleanup level. Touch the OK button. 4. Touch the Start 162 Chapter 9 Copy button.
Define custom copy settings You can use the Administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the product returns to the default settings. 1. From the Home screen, scroll to and touch the Administration menu. 2. Open the Copy Settings menu. 3. Several options are available. You can configure defaults for all options, or for only some options.
Restore copy default settings 1. 2. 164 From the Home screen, open the following menus: ● Administration ● General Settings ● Restore Factory Settings Select the Copy check box, and then touch the Reset button.
Copy a book 1. Lift the lid and place the book on the scanner glass with the upper-left corner of the book in the upper-left corner of the glass. 2. Gently close the lid. 3. On the control panel, touch the Copy button. 4. Touch the Start 5. Repeat these steps for each page that you want to copy. button. NOTE: This product does not have the capability to distinguish left and right pages. Assemble the copied pages carefully.
Copy a photo NOTE: Copy photos from the scanner glass. 166 1. Lift the lid and place the photo on the scanner glass with the picture-side down and the upper-left corner of the photo in the upper-left corner of the glass. 2. Gently close the lid. 3. On the control panel, touch the Copy button. 4. Touch the Optimize Text/Picture button, and select the Photograph button. 5. Touch the Start Chapter 9 Copy button.
Create a stored copy job Use this procedure to scan a document and save it on the product so you can print copies at any time. 1. Place the document face-down on the scanner glass or face-up in the document feeder. 2. From the Home screen, touch the Save to Device Memory button. NOTE: If prompted, type your user name and password. ENWW 3. Select an existing folder, or touch the New Folder button to create a new folder. 4.
Copy mixed-size originals You can copy original documents that are printed on different sizes of paper as long as the sheets of paper have one common dimension. For example, you could combine Letter and Legal sizes. 1. Arrange the sheets in the original document so they all have the same width. 2. Place the sheets face-up into the document feeder, and adjust both paper guides against the document. 3. On the control panel, touch the Copy button. 4. Touch the Original Size button.
Copy on both sides (duplex) 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. On the control panel, touch the Copy button. 3. Touch the Sides button.
4. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. To make a one-sided copy from a two-sided original, touch the 2-sided original, 1-sided output button. Touch the OK button. 5. 170 Touch the Start Chapter 9 Copy button.
Use Job Build mode Use the Job Build feature to combine several sets of original documents into one copy job. Also use this feature to copy an original document that has more pages than the document feeder can accommodate at one time. 1. Load the original document face-up in the document feeder or face-down on the scanner glass. 2. On the control panel, touch the Copy button. 3. Scroll to and touch the Job Build button. 4. Touch the Job Build on button. 5. Touch the OK button. 6.
172 Chapter 9 Copy ENWW
10 Scan and send documents ENWW ● Set up scan/send features ● Use scan/send functions ● Send a scanned document 173
Set up scan/send features The product offers the following scan and send features: ● Scan and save files to a folder on your network. ● Scan and save files to the product hard drive. ● Scan and save files to a USB flash drive. ● Scan and send documents to one or more e-mail addresses. Some scan and send features are not available on the product control panel until you use the HP Embedded Web Server to enable them.
5. ENWW f. Continue through the screens and select the default options you want to apply to the Quick Set. g. On the Summary screen, review the settings and then click the Finish button. Enable the Save to USB feature. a. Click the Save to USB Setup link. b. Select the Enable Save to USB check box. c. Click the Apply button at the bottom of the page.
Use scan/send functions Sign in Some features on the product control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the product prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by touching the Sign In button on the Home screen. Typically, you use the same user name and password that you use to sign in to your computer on the network.
Send a scanned document Send a scanned document to a network folder The product can scan a file and save it in a folder on the network. The following operating systems support this feature: ● Windows Server 2003, 64-bit ● Windows Server 2008, 64-bit ● Windows XP, 64-bit ● Windows Vista, 64-bit ● Windows 7, 64-bit ● Novell v5.1 and later (access to the Quick Sets folders only) NOTE: You might be required to sign in to the product to use this feature.
3. To use one of the preset job settings, select one of the items in the Quick Sets list. 4. To set up a new job, type the name for the file in the File Name text field, and type the path to the network folder in the Network Folder Path field. Use this format for the path: \\path\path 5. To configure settings for the document, touch the More Options button. 6. Touch the Start button to save the file.
1. Place the document face-down on the scanner glass or face-up in the document feeder. 2. From the Home screen, touch the Save to Device Memory button. NOTE: If prompted, type your user name and password. 3. Select an existing folder, or touch the New Folder button to create a new folder. 4. Type the name for the file in the File Name text field.
5. To configure settings for the document, touch the More Options button. 6. Touch the Start button to save the file. Send a scanned document to a USB flash drive The product can scan a file and save it in a folder on a USB flash drive. NOTE: You might be required to sign in to the product to use this feature. 1. Place the document face-down on the scanner glass or face-up in the document feeder. 2. From the Home screen, touch the Save to USB button.
3. Select one of the folders in the list, or touch the New Folder button to create a new folder on the USB flash drive. 4. Type the name for the file in the File Name text field, and select the file type from the File Type drop-down list. 5. To configure settings for the document, touch the More Options button. 6. Touch the Start button to save the file. Send to e-mail The product e-mail feature offers the following benefits: ● Sends documents to one or more e-mail addresses.
SMTP ● SMTP is a set of rules that define the interaction between programs that send and receive e-mail. In order for the product to send documents to e-mail, it must be connected to a LAN that has access to an e-mail server that supports SMTP. ● If you are using a LAN connection, contact your system administrator to obtain the IP address or host name for your SMTP server. If you are connecting through a DSL or cable connection, contact the internet service provider to obtain the SMTP server IP address.
3. Open the E-mail Settings menu. 4. Open the E-mail Setup Wizard menu, and follow the on-screen instructions. Send a scanned document to one or more e-mail addresses 1. Place the document face-down on the scanner glass or face-up in the document feeder. 2. From the Home screen, touch the E-mail button. NOTE: If prompted, type your user name and password. 3. Touch the text box next a field to open a keypad.
4. Type the appropriate information for the field. To send to multiple addresses, separate the addresses with a semicolon, or touch the Enter button on the touchscreen keypad after you type each address. 5. To change the settings for the document touch the More Options button. 6. If you are sending a two-sided document, select the Original Sides menu and select the 2-sided option. 7. Touch the Start button to begin sending.
If you are not signed in to the product, contacts that you add to the address book will be visible to all people who use the product. NOTE: You can also use the HP Embedded Web Server (EWS) to create and manage the address book. 1. From the Home screen, touch the E-mail button. NOTE: If prompted, type your user name and password. 2. Touch the address book button that is next to the To field to open the Address Book screen. 3. Touch the Add contact button lower left corner of the screen. 4.
Send a document to e-mail by using the address book 1. Place the document face-down on the scanner glass or face-up in the document feeder. 2. From the Home screen, touch the E-mail button. NOTE: If prompted, type your user name and password. 3. Touch the address book button that is next to the To field to open the Address Book screen. 4. From the drop-down list, select the address book view that you want to use.
5. Select a name from the list of contacts, and then touch the right arrow button to add the name to the recipients list. Repeat this step for each recipient, and then touch the OK button. 6. Touch the Start ENWW button to begin sending.
188 Chapter 10 Scan and send documents ENWW
11 Fax ENWW ● Set up fax ● Set fax settings ● Use fax ● Solve fax problems 189
Set up fax Introduction The HP LaserJet Analog Fax Accessory 500 enables the HP multifunction product (MFP) to function as a standalone analog fax machine. For more information, see www.hp.com/go/ ljanalogfaxaccessory500_manuals. NOTE: In addition to the analog fax feature, the product also supports LAN and internet faxing. Only one fax method can be enabled at a time.
Receive-fax features Advanced fax features Remote fax configuration Security features ● Stamp received faxes ● Block incoming faxes ● Fax polling ● Adjustable rings-to-answer ● Notification of fax status ● JBIG compression ● Error correction ● Fax archive ● Embedded Web server ● HP Web Jetadmin ● HP MFP Digital Sending Software ● Fax-printing schedule Verify fax operation When the fax accessory is installed and operating correctly, the fax icon displays on the product control pan
Fax Setup Wizard The Fax Setup Wizard guides you through a step-by-step procedure to configure fax settings that are required to use the fax feature. If the settings are not configured, the fax feature is disabled. The first time the product is turned on with a fax accessory installed, access the Fax Setup Wizard by following these steps: 1. From the Home screen, touch the Initial Setup button. 2. Touch the Fax Setup Wizard menu. 3.
NOTE: If the Fax Setup menu settings does not appear in the menu listing, LAN or internet fax might be enabled. When LAN or internet fax is enabled, the analog fax accessory is disabled and the fax menu does not display. Only one fax feature, either LAN fax, analog fax or internet fax, can be enabled at a time. The fax icon displays for either fax feature.
Set fax settings Remote fax configuration In addition to using the product control panel, you can configure the fax accessory remotely by using various software tools. Because the product contains an embedded Web server (EWS), you can configure the fax accessory across the Web by using either a Web browser or HP Web Jetadmin (WJA). In addition, you can configure the fax accessory across the network with a network-connected computer by using the HP MFP Digital Sending Software Configuration Utility (DSS).
HP MFP Digital Sending Software Configuration Utility To access the analog MFP fax settings by using the DSS configuration utility, perform the following steps. 1. Start the utility (on the computer or server) to open the main screen. 2. Select the product and click the Configure MFP button on the main screen, and then click the Send to Fax tab to open the Fax Settings screen. 3. To enable the fax capabilities on the product, select the Enable Fax Send option.
Access the Fax Setup Wizard after initial setup through the control panel by following these steps: 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● Fax Setup Wizard Follow these steps to configure the required fax settings using the Fax Setup Wizard: 1. Touch your country/region on the first screen of the Fax Setup Wizard and then touch the Next button. 2.
Fax dialing settings Set the fax dial volume Use the Fax Dial Volume setting to control the product's dialing volume level when sending faxes. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. 4. ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● Fax Dialing Settings Touch the Fax Dial Volume drop-down menu and select one of the following settings: ● Off ● Low (default) ● High Touch the Save button to save the fax volume setting.
Set fax send speed The fax send speed setting sets the modem bit rate (measured in bits per second) of the analog fax modem while sending a fax. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. 4.
Set redial on error The Redial on error feature sets the number of times a fax number will be redialed when an error occurs during a fax transmission. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● Fax Dialing Settings 3. Touch the Redial on error box to open the keypad. 4. Enter a value (0-9, default is 2) and then touch the OK button. 5. Touch the Save button.
Set redial-on-no-answer The redial-on-no-answer setting selects the number of times the fax accessory redials if the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.) or 0 to 2, depending on the country/region setting. The interval between retries is set by the redial interval setting. 1. From the Home screen, scroll to and touch the Administration button. 2.
NOTE: You might need a pause between the prefix and the phone number. To insert a 2-second pause, enter a comma (,), pound sign (#), or a “P”. To add an extension number, use “X”. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● Fax Dialing Settings 3. Touch the Dialing Prefix text box to display the keypad. 4. Type your dialing prefix number on the keypad, and then touch the OK button.
Enable PC fax send Use the PC fax send feature to send faxes from a PC. This feature is enabled by default. If this feature is disabled, use the following steps to enable: NOTE: The PC fax send driver must be installed on the computer from where the faxes will be sent. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● General Fax Send Settings 3. Touch the PC Fax Send box. 4.
To enable or disable JBIG compression, perform the following steps. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● General Fax Send Settings 3. Touch the JBIG Compression feature (default) to enable JBIG compression. 4. Touch the Save button. Set the error correction mode Normally, the fax accessory monitors the signals on the telephone line while it is sending or receiving a fax.
Billing codes are disabled by default. Follow these steps to enable billing codes: 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● Billing Codes Touch the Enable Billing Codes feature to enable billing codes. NOTE: To disable billing codes, deselect the Enable Billing Codes feature, touch the Save button, and then skip the remaining steps.
Image preview 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Fax Settings ● Fax Send Settings ● Default Job Options ● Image Preview The following option is available: ● 4. Disable preview Touch the Save button. Set the outgoing fax resolution The outgoing fax resolution setting determines the maximum resolution supported by the receiving fax.
Original sides 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Fax Settings ● Fax Send Settings ● Default Job Options ● Original Sides Touch one of the following options: ● 1-sided (default) ● 2-sided 4. Touch the Orientation button to set the page orientation. 5. Touch the Save button. Notification Notification selects when and how you are notified of the status of an outgoing fax. This setting applies to the current fax only.
If you selected the E-mail option, use the keyboard to type an e-mail address. Then touch the OK button to complete the notification setup. 6. Touch the Include Thumbnail check box to include a thumbnail image with notifications. Content orientation Use the content orientation feature to set how the fax content is oriented on the page. For 1-sided pages, choose Portrait (short-edge on top, default setting) or Landscape (long-edge on top).
4. ● Legal (8.5 x 13) ● A4 (210x297 mm) ● A5 (148x210 mm) ● B5 (257x182 mm) ● 16k (197x273 mm) ● DPostcard JIS (148x200 mm) Touch the Save button. Image adjustment 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Default Job Options ● Image Adjustment 3. Touch the Lighter or Darker buttons to adjust the Darkness setting. 4.
3. 4. Touch one of the following options: ● Manually adjust (default) ● Text ● Printed picture ● Photograph Touch the Save button. Job build Use the job build feature to combine multiple originals into a single fax job. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. 4.
3. 4. Touch one of the following options: ● Disabled (default) ● Enabled Touch the Save button. Receive fax settings Fax receive setup Set the ringer volume 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. 4.
3. Touch the Rings To Answer drop-down menu and then touch the number of rings (1-5, the default is 1). 4. Touch the Save button. Set fax receive speed 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. 4. ● Fax Settings ● Fax Receive Settings ● Fax Receive Setup Touch one of the following options from the Fax Receive Speed drop down menu: ● Fast (default) — v.34/max 33,600 bps ● Medium — v.17/max 14,600 bps ● Slow — v.
Set ring frequency 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Fax Receive Setup 3. Touch the box beneath the Ring Frequency heading to open the keypad. 4. Enter a value for the ring frequency on the keypad, and then touch the OK button. The default setting for ring frequency is 68 hz. 5. Touch the Save button.
NOTE: Only one fax printing schedule can be applied per day. Block incoming faxes Use the fax block list setting to create a list of blocked phone numbers. When a fax is received from a blocked phone number, the fax is not printed and is immediately deleted from memory. Create a blocked-fax list 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Blocked Fax Numbers 3.
Initiate polling receive Some fax machines can hold a fax until another fax machine requests that the fax be sent. When a product polls another fax machine that is holding a fax and requests that the held fax be sent to the product, this is known as polling receive. 1. On the control panel, touch the Fax icon to display the Fax screen. 2. Touch More Options to display the options screen. 3. Scroll to page 3. 4. Touch Fax Polling to display the Fax Polling screen. 5.
3. Touch one of the following notification settings: ● Do not notify (default) ● Notify when job completes ● Notify only if job fails 4. Touch the Print option to receive a printed notification, or touch the E-mail option to receive an email notification. 5. If you selected the Print option, touch the Save button to complete the notification setup. -orIf you selected the E-mail option, use the keyboard to type an e-mail address. Then touch the Save button to complete the notification setup. 6.
● Default Job Options ● Fit to Page 3. Touch the Enabled option (default) to enable fit-to-page, or touch the Disabled option to disable fitto-page. 4. Touch the Save button. Set the paper selection Use the paper selection feature to specify which tray the paper for the fax is loaded from. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. 4.
3. Touch the bin to use for your received faxes. 4. Touch the Save button. Set the sides Use the sides feature to specify 1-side or 2-sided output for faxes. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. 4. ● Fax Settings ● Fax Receive Settings ● Default Job Options ● Sides Touch one of the following options: ● 1-sided (default) ● 2-sided Touch the Save button.
Enable fax forwarding 218 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Archive and Forwarding 3. Touch the Enable Fax Forwarding box. 4. Select one of the following choices from the Type of Fax Job to Forward drop down menu: ● Send and receive ● Send only ● Receive only (default) 5. Touch the Fax Forwarding Number text box to open the keypad. 6.
Use fax Fax feature screen The Fax feature screen is used to send faxes. To access this screen, press the Fax icon displayed on the control panel Home screen.
When the Fax Number is touched, a pop up is displayed which includes the PIN button for adding special character brackets ([ ]) to hide a PIN, and a Pause button to insert a comma for a two second pause. 1 NOTE: The PIN is for calling card numbers, not for the security of faxed documents. Status message bar While sending and receiving faxes, status information will display in the status bar located at the top of some touch screens.
● – ● + ● X ● P When entering a phone number from the numeric keypad, include any pauses or other numbers, such as area codes, access codes for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. A two second pause may be included by typing a comma (,). If the fax prefix setting has been set to automatically include the dialing prefix, you will not need to enter it. NOTE: When a fax is sent, it is first scanned and stored into memory.
4. Touch the Fax Number box to open the keypad. 5. Using the keypad, enter a phone number and then touch the OK button. 6. Touch the Start icon to send the fax. You can either touch the Start icon on the touch screen or press the green Start button on the control panel. Send a fax using speed dial NOTE: Prior to sending a fax using speed dial, you must create a speed dial. 1. Place the document in the document feeder or on the scanner glass. 2. From the Home screen, touch the Fax button. 3.
1. From the Home screen, touch the Fax button. 2. Touch the Speed Dial Search button. This button looks like a magnifying glass and is located to the right of the Speed Dial button. 3. Type the first letters of the speed dial name to search for. As matches are found, the list at the top of the search screen is populated. If necessary, scroll to see all the entries, or type more letters to narrow the search. 4. Select the appropriate name from the list and touch the OK button.
Send a fax by using fax address book numbers The fax address book feature allows you to store fax numbers on the product. Your Microsoft® Exchange contact list might also be enabled on the product to appear in the fax address book. 1. On the control panel, touch the Fax icon to display the Fax screen. 2. Touch the Address Book icon to display the Address Book screen. 3. Select a fax address book source from the drop-down menu. 4.
Touch the OK button to finish canceling the fax job and return to the Fax screen. Cancel pending faxes 1. From the Home screen, scroll to and touch the Job Status button. 2. Touch the fax job to cancel on the Job Status screen. 3. Touch the Cancel Job button. 4. Touch the Yes button on the screen with the message Are you sure you want to cancel this job? displays. NOTE: The cancel operation may require up to 30 seconds to complete.
Create a speed dial list 1. From the Home screen, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dial screen. 3. Touch a Speed Dial Number. 4. Touch the Speed Dial Name box to display the keyboard. 5. Type a name for the speed dial. 6. Touch the down arrow on the Speed Dial Name box to open the drop down menu. 7. Touch the Fax Number option.
8. Type a fax number for the Speed Dial Name. NOTE: To enter additional fax numbers for a speed dial name, touch the screen to the right of the last digit of the previously entered fax number. When the cursor appears, touch the enter key to move the cursor to the next line. Repeat this step to enter all the numbers for the speed dial name. 9. Touch the OK button. The name and fax number (or numbers) will appear next to the Speed Dial Number. 10.
3. Touch a Speed Dials number of the list to be deleted. 4. Touch the Delete button. 5. Touch the Yes button to confirm the deletion of the speed dial list and to return to the Fax screen. Delete a single number from the speed dial list 1. From the Home screen, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dial screen. 3. Touch the Speed Dial number of the list to open the keyboard.
4. Touch the down arrow on the Speed Dial Name box to open the drop down menu and then touch the Fax Numbers option. 5. Scroll through the list of fax numbers and touch the screen to the right of last digit of the fax number to be deleted. Use the backspace key to delete the fax number. 6. Touch the OK button to return to the Speed Dials screen. 7. Touch the OK button to return to the Fax screen. Add a number to an existing speed dial list 1.
3. Touch the Speed Dial number of the list to be edited. 4. Touch the down arrow on the Speed Dial Name box to open the drop down menu. 5. Touch the Fax Numbers item. 6. To add a fax number for a speed dial name, touch the screen to the right of the last digit of the last fax number in the list. When the cursor appears, touch the enter key to move the cursor to the next line and then type the fax number. 7. Touch the OK button to return to the Speed Dials screen. 8.
Voice calls and retries Fax call report A fax call report is printed when the notification feature has been enabled in the Default Job Options or More Options menu. When all fax attempts have been exhausted, a fax call report will be printed for a fax send. It shows the fax job log ID. The result of the final attempt is printed on the fax call report. A fax call report does not print for voice calls. NOTE: A fax call report only generates Job numbers for final attempts.
NOTE: Retrieved stored faxes can be accessed by entering the Fax Printing menu and changing to the Print all received faxes mode. If the Print all received faxes mode is selected, then all incoming faxes will be printed. Any faxes that are currently stored in memory will also be printed. If the Use Fax Printing Schedule mode is selected, then faxes will be only printed per the fax printing schedule.
Solve fax problems Is your fax set up correctly? Use the following checklist to help identify the cause of any fax related problems you are encountering: ● Are you using the phone cord supplied with the fax accessory? This fax accessory has been tested with the supplied phone cord to meet RJ11 and functional specifications. Do not substitute another phone cord; the analog-fax accessory requires an analog phone cord. It also requires an analog phone connection.
Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax accessory, the messaging service answers the call, and the fax accessory is not able to receive faxes. If the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all calls, and no calls are routed to the messaging service.
Fax feature is not operating The fax accessory is installed but the icon does not appear on the product main screen. Cause Solution HP MFP Digital Sending Software Configuration utility has disabled the analog-fax feature. Use the HP MFP Digital Sending Software Configuration utility to enable the analog-fax feature. The accessory is not operating correctly. Check the fax accessory status. If the status is NON-OPERATIONAL, new firmware might need to be installed.
Problem Cause Solution Not able to locate the Fax settings in HP Web Jetadmin. Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital Sending and Fax from the drop-down menu. The header is being appended to the top of the page when I have overlay enabled. The fax will append the overlay header to the top of a page when overlay is set, when the fax has been forwarded. This is normal operation. Have a mix of names and numbers in the recipients box.
Faxes are transmitting or being received very slowly. Cause Solution The receiving fax machine might have a slow modem speed. The fax accessory only sends the fax at the fastest modem speed the receiving fax machine can use. The resolution at which the fax was sent or is being received is very high. A higher resolution typically results in better quality, but also requires a longer transmission time. If you are receiving the fax, call and ask the sender to decrease the resolution and resend the fax.
Problem Cause Solution Your phone line might be noisy or poor quality Try using a lower baud rate to improve the reliability of transmission. See maximum baud rate setting. A call-waiting feature might be active Verify that the fax telephone line does not have an activated call-waiting feature. A call-waiting notice can interrupt a fax call in progress, which causes a communication error.
Any error that takes place during the fax process regardless of where it originates will be displayed by the product. If the fax process is interrupted or an error occurs during a fax transmission or reception, a two part status/error description is generated by the fax subsystem on the product. Normal or successful faxes also generate messages indicating success. The message information consists of a text description and a numeric code (a few messages don’t include numeric codes).
Send-fax messages Table 11-1 Send-fax messages 240 Message Error No. Description Action(s) Cancelled 0 Fax was cancelled by user at control panel of product. None. Success n/a Fax sent successfully. None. Fail Busy 0 The receiving fax machine is busy. The fax will be retried automatically (if configured); otherwise try resending fax later. No Answer 0 The receiving fax machine is not answering the call.
Table 11-1 Send-fax messages (continued) ENWW Message Error No. Description Action(s) Power Failure 0 A power failure occurred during the fax transmission on the sending fax product. Try resending the fax. No Fax Detected 17 or 36 No fax machine was detected at receiving end. May be due to voice calls. Verify fax number and have receiver verify fax machine is on and connected; then try resending fax.
Receive-fax messages Table 11-2 Receive-fax messages 242 Message Error No. Description Action(s) Success n/a Fax received ok. None. Blocked n/a Fax reception was blocked by receiving fax machine using blocked number feature. None. Modem Fail Any Unexpected or bad response from the internal modem to the product - example is trying to send a fax just as another fax is arriving. Have fax resent; if the error persists, contact service.
Fax reports The following sections list the fax reports available on this product. These reports can be printed or viewed on the product control panel. The following fax reports are available on this product: ● Fax Activity Log ● Billing Codes Report ● Blocked Fax List ● Speed Dial List ● Fax Call Report Use the following steps to print or view a fax report: 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: ● Reports ● Fax Reports 3.
If you want to use the log for record keeping purposes, you should print the log periodically (at least every 500 faxes) and then clear it. Billing code report The billing code report is a list of the most recent 500 faxes that were successfully sent, listed by billing code. The following information is provided in this report.
Service settings These items in the control-panel menus can help with troubleshooting if the corrective action taken under the Error Codes section is unsuccessful. They are intended to be used when an HP service representative is assisting you. Settings in the Troubleshooting menu Open the Administration menu, and then select the Troubleshooting menu. Troubleshooting menu settings T.30 Trace: The T.
246 Chapter 11 Fax ENWW
12 Manage and maintain ENWW ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Install external I/O devices ● Clean the product ● Product updates 247
Print information pages Information pages provide details about the product and its current configuration. Use the following procedure to print or view the information pages: 1. From the Home screen, scroll to and touch the Administration button. 2. Open the Reports menu. 3. Select the name of the report you want to review, and then touch the Print button to print it or touch the View button to review the settings on the control-panel display. NOTE: Some pages do not have the View option.
Use the HP Embedded Web Server Use the HP Embedded Web Server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel. The following are examples of what you can do using the HP Embedded Web Server: NOTE: When the product is directly connected to a computer, use the HP Easy Printer Care software to view the product status instead of the HP Embedded Web Server. ● View product status information.
HP Embedded Web Server features Information tab Table 12-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link. Job Log Shows a list of recent product print or copy jobs. Configuration Page Shows the information found on the configuration page.
Table 12-2 HP Embedded Web Server General tab (continued) Menu Description Edit Other Links Add or customize a link to another Web site. This link appears in the Other Links area on all HP Embedded Web Server pages. Ordering Information Enter specific supplies ordering information to be displayed on the Supplies Status Page. For example, this information could include the contact information or Web URL for the company from which you purchase supplies.
Scan/Digital Send tab Table 12-4 HP Embedded Web Server Scan/Digital Send tab Menu Description Address Book Add e-mail addresses into the product one at a time, and edit e-mail addresses that have already been saved in the product. You can also use the Import/Export tab to load a large list of frequently-used e-mail addresses on to the product all at once, rather than adding them one at a time.
Fax tab (fskm models only) Table 12-5 HP Embedded Web Server Fax tab Menu Description Fax Send Setup Configure settings for sending faxes, including the following: ● Default settings for outgoing faxes ● Default setting for sending faxes with the internal fax modem ● Settings for using a LAN fax service ● Settings for using an Internet fax service Speed Dials Manage fax speed dial numbers. You can also import .
Security tab Table 12-7 HP Embedded Web Server Security tab Menu Description General Security Configure an administrator password so you can restrict access to certain features on the product. Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer. Access Control Configure access to product functions for specific individuals or groups. Also select the method by which individuals sign in to the product.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhancedmanagement software at www.hp.com/go/webjetadmin. Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features.
Product security features Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features.
For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup Guide. 1. Go to www.hp.com/support. 2. Type Secure Hard Disk into the search box and click the >> button. 3. Click the HP Secure High Performance Hard Disk Drive link. 4. Click the Manuals link. Secure stored jobs You can protect jobs that are stored on the product by assigning a PIN to them. Anyone who tries to print these protected jobs must first enter the PIN at the product control panel.
Economy settings Powersave modes Use the Sleep Schedule feature to reduce power consumption when the product is inactive. You can schedule specific times of the day at which the product enters sleep mode or wakes from sleep mode. You can customize this schedule for each day of the week or for holidays. Use the Sleep Delay feature to cause the product to enter sleep mode automatically after a predefined period of inactivity. NOTE: These features do not affect product warm-up time. Set sleep mode 1.
Set the sleep schedule NOTE: You must configure the date and time settings before you can use the Sleep Schedule feature. If you have already configured the date and time settings, you can skip steps 2 and 3 in the following procedure. 1. From the Home screen, touch the Administration button. 2. Open the General Settings menu, and then open the Date/Time Format menu. Configure the following settings: 3.
Install external I/O devices This product is equipped with an external I/O (EIO) slot. You can install an additional HP Jetdirect print server card or external EIO hard drive in the available EIO slot. NOTE: This example shows installing an HP Jetdirect print server card. 1. Turn the product off. 2. Disconnect all power and interface cables. NOTE: This illustration might not show all the cables.
ENWW 3. Loosen and remove the two retaining screws holding the cover for the EIO slot, and then remove the cover. You will not need these screws and the cover again. They can be discarded. 4. Firmly insert the HP Jetdirect print server card into the EIO slot.
5. Insert and tighten the retaining screws that came with the print server card. 6. Reconnect the power cable and remaining interface cables, and turn the product on. 7. Print a configuration page. An HP Jetdirect configuration page that contains network configuration and status information should also print. If it does not print, turn the product off, and then uninstall and reinstall the print server card to ensure that it is completely seated in the slot. 8.
Clean the paper path 1. From the Home screen, touch the Device Maintenance button. 2. Open the following menus: ● Calibration/Cleaning ● Cleaning Page 3. Touch the Print button to print the page. 4. The cleaning process can take several minutes. When it is finished, discard the printed page.
2. Open the scanner lid. 3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen.
Product updates To download the most recent firmware upgrade for the product, go to www.hp.com/go/ ljm4555mfp_firmware.
266 Chapter 12 Manage and maintain ENWW
13 Solve problems ENWW ● Self help ● Solve problems checklist ● Restore factory settings ● Interpret control-panel messages ● Paper feeds incorrectly or becomes jammed ● Improve print quality ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve connectivity problems ● Solve product software problems with Windows ● Solve product software problems with Mac 267
Self help In addition to the information in this guide, other sources are available that provide helpful information. Printable poster for using the product control panel This poster is available on the product CD. It prints on four pages that you can post near the product. It contains information on using the buttons and other features available on the product control panel. Quick Reference Topics Several Quick Reference Topics for this product are available at this Web site: www.hp.
Solve problems checklist Follow these steps when trying to solve a problem with the product. 1. 2. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power is turned on. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is inside the product for voltage requirements.
Windows: Click Start, click Settings, and then click Printers or Printers and Faxes. Double-click the name of the product. -orMac OS X: Open the Printer Setup Utility or the Print & Fax list, and double-click the line for the product. 8. Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product. The printer driver is on the CD that came with the product.
Restore factory settings 1. From the Home screen, scroll to and touch the Administration menu. 2. Open the following menus: 3. ENWW ● General Settings ● Restore Factory Settings Select one or more categories of settings from the list, and then touch the Reset button.
Interpret control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes.
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams ● Clear jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7.
ENWW 7 Stapler door (for models with a stapler/stacker) 8 Output bins (for models with a stapler/stacker) Paper feeds incorrectly or becomes jammed 275
Clear jams in the document feeder 1. Open the document feeder cover. 2. Lift the jam-access door, and remove any jammed paper. 3. Close the document feeder cover.
Clear paper jams in the stapler (for models with a stapler/stacker) 1. Press the release latch, and then slide the stapler/stacker away from the product. 2. If jammed paper is visible, pull it straight out. 3. Slide the stapler/stacker toward the product until it latches in place.
Clear staple jams (for models with a stapler/stacker) 1. Press the release latch, and then slide the stapler/stacker away from the product. 2. Open the staple-cartridge door. 3. Lift up on the staple-cartridge green handle, and then pull the cartridge out of the stapler to remove it.
4. Lift up on the small lever at the back of the staple cartridge. 5. Remove the jammed staples. 6. Close the lever at the back of the staple cartridge. Be sure that it snaps into place.
7. Insert the staple cartridge into the stapler, push down on the green handle until it snaps into place, and then close the staple-cartridge door. 8. Slide the stapler/stacker toward the product until it latches in place.
Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. Clear jams from under the top cover 1. Pull the top cover release lever to open the top cover.
2. Remove any jammed sheets that are visible in the print cartridge area. 3. If no jammed paper is visible, remove the print cartridge, and then remove the any jammed paper in the paper path. 4. Reinstall the print cartridge, and then close the top cover.
Clear jams in the right door 1. Open the right door. 2. Gently pull the paper out of the pickup area. 3. Close the right door.
Clear jams in Tray 1 284 1. Clear the jam by gently pulling the paper straight out. Touch the OK button to clear the message. 2. If you cannot remove the paper, remove the black-plastic shield.
ENWW 3. Pull the top cover release lever to open the top cover, and then remove the print cartridge. 4. At the front of the registration roller, lift the small green tab to raise the plastic roller shield, and then pull any jammed paper straight out.
286 5. At the back of the roller, use the longer green tab to raise the metal shield, and then pull any jammed paper straight out. Touch the OK button to clear the message. 6. Lower the shield, reinstall the print cartridge, and then close the top cover.
7. ENWW Reinstall the black-plastic shield.
Clear jams in Trays 2, 3, 4, or 5 CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. 1. Open the tray and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper. To access jammed paper from the tray cavity, remove the tray from the product. 2. Close the tray.
Clear jams in the lower right door (Trays 3, 4, or 5) 1. Open the lower right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door.
Clear jams in the fuser CAUTION: The fuser can be hot. Turn off the product, and then wait for the fuser to cool. 290 1. Models with a stapler/stacker: Disconnect the stapler/stacker connector. 2. Models with a stapler/stacker: Release the stapler/stacker latch, and then slide the stapler/ stacker away from the product to remove it. 3. All other models: Slide the output bin away from the product to remove it.
4. Slide the duplexer away from the product to remove it. 5. Carefully flex the left-hand side of fuser-entrance guide to release it, and then rotate the guide out and away from the product to remove it. 1 2 6. ENWW Squeeze the two blue tabs on the fuser to release it, slightly lift it up and then pull the fuser straight out of the product to remove it.
7. Clear the jam by carefully pulling the paper straight out. 8. Push the fuser straight into the product until it snaps into place. 9. Insert the right-hand side of fuser-entrance guide into the product, carefully flex the left-hand side of the guide, and then push it back into the product until the pins on the guide snap into the holes on the product chassis.
10. Slide the duplexer into the product to install it. 11. Models with a stapler/stacker: Slide the stapler/stacker toward the product until it latches into place to install it. 12. Models with a stapler/stacker: Reconnect the stapler/stacker connector.
13. All other models: Slide the output bin toward the product to install it. Clear jams in the registration area 1. 294 Pull the top cover release lever to open the top cover, and then remove the print cartridge.
ENWW 2. If jammed paper is visible under the registration shield use the green lever to raise the shield, and then clear the jam by gently pulling the paper straight out. 3. Lower the shield, reinstall the print cartridge, and then close the top cover.
Change jam recovery This product provides a jam recovery feature that reprints jammed pages. 1. From the Home screen, touch the Administration button. 2. Open the General Settings menu, and then open the Jam Recovery menu. 3. Select one of the following options: ● Auto — The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting. ● Off — The product does not attempt to reprint jammed pages.
Improve print quality You can prevent most print-quality problems by following these guidelines. ● Use the correct paper type setting in the printer driver. ● Use paper that meets HP specifications for this product. ● Clean the product as necessary. ● Replace the print cartridge when it has reached the end of its estimated life and print quality is no longer acceptable. ● Use the printer driver that best meets your printing needs. Select a paper type 1.
Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems: ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. Use the following procedure to print a cleaning page. 1. From the Home screen, touch the Device Maintenance button. 2. Open the following menus: ● Calibration/Cleaning ● Cleaning Page 3.
NOTE: If you are using a draft or EconoMode print setting, the printing might appear light. HP does not recommend the full time use of EconoMode. If EconoMode is used full time, the toner supply might outlast the mechanical parts in the print cartridge.
Use the printer driver that best meets your printing needs You might need to use a different printer driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 driver HP UPD PCL 6 driver ● Provided as the default driver on the software installation CD. This driver is automatically installed unless you download a different one from the Web.
Improve print quality for copies If you encounter print quality problems in copied documents, review the solutions for printed documents listed previously in this document. However, some print-quality problems occur only in copied documents. ● If streaks appear on copies made by using the document feeder, clean the small glass strip on the left side of the scanner assembly. ● If dots or other defects appear on copies made by using the scanner glass, clean the scanner glass and the white plastic backing.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. 302 Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2.
The product prints slowly If the product prints, but it seems slow, try the following solutions. ENWW 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljm4555mfp. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.
Solve walk-up USB printing problems ● The Open from USB menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the Open from USB menu The Open from USB menu does not open when you insert the USB accessory 1. You might be using a USB storage accessory or a file system that this product does not support.
The file that you want to print is not listed in the Open from USB menu ENWW 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .pdf, .prn, .pcl, .ps, and .cht file types. 2. You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders. 3. You might be using a character set for the file name that the product does not support.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. 4. If the IP address is correct, delete the product and then add it again. The computer is unable to communicate with the product 1. 2. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. c.
Solve product software problems with Windows Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. Try plugging the USB cable into a different USB port on the computer. An error message was displayed during the software installation Reinstall the product software.
Solve product software problems with Mac ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list. When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 311
Order parts, accessories, and supplies 312 Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
Part numbers Ordering information and availability might change during the life of the product. Accessories Item Description Part number HP Color LaserJet 1 x 500 Paper Feeder and stand 500-sheet paper tray with a storage cabinet and a stand. CE734A HP Color LaserJet 3 x 500 Paper Feeder and stand 1500-sheet paper tray. Contains three 500-sheet trays and a stand. CE735A Stapler/stacker Stapler/stacker with multiple output bins that hold up to 900 sheets.
1 Item Description1 Self-replacement options Part number Document feeder maintenance kit Includes a replacement roller assembly and separation pad for the document feeder Mandatory CE248A Control-panel assembly Replacement control panel Mandatory Formatter assembly Replacement formatter Mandatory Transfer roller Replacement transfer roller Mandatory Tray 2-X pickup/feed/ separation rollers Replacement rollers Mandatory Document feeder maintenance service kit Replacement document feeder
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Data stored on the print cartridge ● End User License Agreement ● OpenSSL ● Customer self-repair warranty service ● Customer support 315
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M4555, M4555h, M4555f, M4555fskm 1-year next day on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
4. TRANSFER. a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA.
OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. ENWW Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet support www.hp.com/support/ljm4555mfp Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.
324 Appendix B Service and support ENWW
C ENWW Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications 325
Physical specifications Table C-1 Product dimensions Product Height Depth Width Weight M4555 MFP 549 mm (21.6 in) 511 mm (20.1 in) 739 mm (29.1 in) 52.3 kg (115.3 lb) M4555h MFP 52.5 kg (115.4 lb) M4555f MFP 1010 mm (43.3 in) 719 mm (28.3 in) 780 mm (30.7 in) 75.0 kg (166.4 lb) M4555fskm MFP 1010 mm (43.3 in) 719 mm (28.3 in) 909 mm (35.8 in) 87.5 kg (192.9 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Declaration of conformity (fax models) ● Safety statements ● Additional statements for telecom (fax) products 327
FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
HP LaserJet print supplies It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately.
If you are returning the package with the FedEx label, give the package to either the U.S. Postal Service carrier or FedEx driver during your next pick-up or delivery. (Requested FedEx Ground pickup will be charged normal pick-up rates). Or, you can drop off your packaged print cartridge(s) at any U.S. Post Office or any FedEx shipping center or store. For the location of your nearest U.S. Post Office, please call 1-800-ASK-USPS or visit www.usps.com.
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
Declaration of conformity Declaration of conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-0904-00-rel.1.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2. For regulatory purposes, this product is assigned a Regulatory model number.
Declaration of conformity (fax models) Declaration of conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-0904-01-rel.1.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2. For regulatory purposes, this product is assigned a Regulatory model number.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
EMC statement (China) EMC statement (Korea) EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M4555, M4555h, M4555f, M4555fskm, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
Additional statements for telecom (fax) products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details see Declaration of Conformity issued by the manufacturer in another section of this manual.
An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack, which is Part 68 compliant. This equipment cannot be used on telephone company-provided coin service. Connection to Party Line Service is subject to state tariffs.
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five (5.0).
344 Appendix D Regulatory information ENWW
Index Symbols/Numerics 10 x 15 cm paper printing (Windows) 129 4 x 6 in paper printing (Windows) 129 A accessories ordering 312 part numbers 313 acoustic specifications 326 activity log 243 address books, e-mail LDAP support 182 recipient lists 186 recipient lists, creating 184 adjust copy images 161 Administration menu, control panel 20 alerts, e-mail 65 anticounterfeit supplies 107 B Backup/Restore menu, control panel 45 batteries included 331 billing code report printing 244 billing codes 203 Billing Co
Print Settings menu 33 Reports menu 20 Scan/Digital Send Settings menu 27 security 257 Service menu 46 settings 52, 64 Stapler/Stacker Settings menu 38 touchscreen buttons 16 Troubleshooting menu 42 USB Firmware Upgrade menu 46 controlling print jobs 100 conventions, document iii copies changing number of (Windows) 122 copy adjust lightness/darkness 161 books 165 cancel 157 collate 158 creating a stored job 167 enlarge 157 from document feeder 156 from glass 156 improve quality 159 Job Build 171 Job Mode 17
envelopes loading in Tray 1 94 loading orientation 92 environment, specifications 326 environmental features 4 Environmental Product Stewardship Program 329 error codes 238 Error button, control panel touchscreen 16 error correction mode settings 203 error messages control panel 272 e-mail alerts 65 numerical list 115 types of 272 errors software 308 European Union, waste disposal 332 EWS.
software, USB connections 74 software, wired networks 78 interface ports locating 10, 11 Internet Explorer, versions supported HP Embedded Web Server 249 IP address configuring 61, 76 IP Security 256 IPsec 256 IPv4 address 80 IPv6 address 81 J jams causes of 273 document feeder 276 fuser 290 lower right door 289 output area 277 output bin 281 recovery 296 registration 294 right door, upper 283 scanner 281 stapler 277, 278 Tray 1 284 trays 288 Japanese VCCI statement 338 JBIG compression setting 202 Jetadmin
memory tag locating 109 memory, saving and deleting faxes 220 menus summary 18 menus, control panel Administration 20 Backup/Restore 45 Calibrate/Cleaning 45 Copy Settings 24 Display Settings 35 Fax Settings 29 General Settings 21 Manage Supplies 37 Manage Trays 37 Network Settings 39 Open from USB Settings 33 Print Options 34 Print Settings 33 Reports 20 Scan/Digital Send Settings 27 Service 46 Stapler/Stacker Settings 38 Troubleshooting 42 USB Firmware Upgrade 46 mercury-free product 331 messages e-mail a
paper, special printing (Windows) 135 part numbers maintenance kits 313 print cartridges 313 supplies 313 pause, when dialing 220 PBX systems troubleshooting 237 PCL drivers universal 51 PCL Font List description 248 phone lines troubleshooting 237 photos copying 166 photos, low quality 220 polling 214 portrait orientation selecting, Windows 131 ports locating 11 PostScript Printer Description (PPD) files included 65 power consumption 326 power connection locating 10 power switch, locating 6 PPDs included 6
resize documents Macintosh 68 Windows 140 resolution setting 205 restore factory settings 271 restoring default settings copy 164 retention, job modes available 147 setting options (Windows) 149 right door, upper jams 283 rings-to-answer 210 ruler, repetitive defect 114 S safety statements 338, 339 SAP software 57 save to device memory enabling 174 save to network folder enabling 174 Save to product memory 178 Save to USB 180 save to USB enabling 174 scale documents Macintosh 68 Windows 140 scan job setting
speed dial creating 226 delete 227 list report 244 Speed Dial List description 248 stamp received faxes 215 staple options selecting (Windows) 145 stapler jams 277, 278 stapler/stacker capacity 91 Stapler/Stacker Settings menu, control panel 38 staples replacing 111 Start button, control panel touchscreen 16 status Home screen, control panel 14 HP Utility, Macintosh 65 messages, types of 272 status message bar 220 status, fax accessory page 234 stopping a print request (Windows) 120 storage, job Macintosh s
USB configuration, Mac 60 USB configuration, Windows 74 USB Firmware Upgrade menu, control panel 46 USB storage accessories printing from 153 USB, scan to 180 user names setting for stored jobs (Windows) 151 V voice calls and retries VoIP 232 231 W walk-up USB printing 153 Warning button, control panel touchscreen 16 warnings iii warranty customer self repair 322 license 319 print cartridges 317 product 316 watermarks adding (Windows) 142 Web browser requirements HP Embedded Web Server 249 Web Jetadmin, r
354 Index ENWW
© 2017 HP Development Company, L.P. www.hp.
