HP LaserJet P3010 Series Printers User Guide Product use Product management Product maintenance Problem solving Additional product information: www.hp.
HP LaserJet P3010 Series Printers User Guide
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Table of contents 1 Product basics ........................................................................................................................................................................................... 1 Conventions used in this guide ............................................................................................................................................... 2 Product comparison ..........................................................................................
Supported printer drivers for Windows .............................................................................................................................. 41 HP Universal Print Driver (UPD) ........................................................................................................................................... 42 UPD installation modes ....................................................................................................................................
View or change network settings ............................................................................................... 65 Set or change the network password ....................................................................................... 65 Manually configure IPv4 TCP/IP parameters from the control panel ................................... 66 Manually configure IPv6 TCP/IP parameters from the control panel ................................... 67 Disable network protocols (optional) ..........
Print a stored job ............................................................................................................................................... 94 Delete a stored job ............................................................................................................................................ 95 Walk-up USB printing .............................................................................................................................................................
HP fraud hotline and Web site ...................................................................................................................... 119 Supplies life ...................................................................................................................................................... 119 Replace supplies and parts ................................................................................................................................................
Clear jams from the top cover .................................................................................................. 164 Clear jams from the rear door and the fuser area ................................................................. 166 Clear jams from the duplexer ................................................................................................... 169 Jam recovery ..................................................................................................................
Customer self-repair warranty service ............................................................................................................................. 206 Customer support ................................................................................................................................................................ 207 Repack the product ...............................................................................................................................................
Index ...........................................................................................................................................................................................................
1 ENWW Product basics ● Conventions used in this guide ● Product comparison ● Environmental features ● Product features ● Product views 1
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
Product comparison HP LaserJet P3015 printer (base model) ● Prints up to 42 pages per minute (ppm) on Letter size paper and 40 ppm on A4 size paper CE525A ● Contains 96 megabytes (MB) of random access memory (RAM). Expandable to 1 GB. ● Tray 1 holds up to 100 sheets ● Tray 2 holds up to 500 sheets ● 250-sheet face-down output bin ● 50-sheet face-up output bin ● 4-line graphical control-panel display ● Hi-speed USB 2.
HP LaserJet P3015dn printer CE528A Has the same features as the HP LaserJet P3015 printer, with the following differences: ● 10-key numeric keypad on the control panel ● Automatic two-sided (duplex) printing ● Embedded HP Jetdirect networking ● Contains 128 MB RAM.
Environmental features Duplex Save paper by using duplex printing as your default print setting. Recycling Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process. ENWW Energy savings Save energy by initiating sleep mode for the product. HP Smart Web printing Use HP Smart Web printing to select, store, and organize text and graphics from multiple Web pages and then edit and print exactly what you see onscreen.
Product features Feature Description Performance ● 540 MHz processor User interface ● Control-panel help ● 4-line graphical display with numeric keypad.
Feature Description Supported operating systems ● Microsoft® Windows® 2000, Windows® XP, Windows Server 2003, Windows Server 2008, and Windows Vista® ● Macintosh OS X V10.3, V10.4, V10.
Product views Front view 1 3 2 12 4 5 1 6 11 7 2 10 9 8 8 1 Extension for the top output bin 2 Top output bin 3 Top cover (provides access to the print cartridge and the label that lists the model and serial number) 4 Hardware integration pocket for installing third-party security devices (not included for the base model) 5 Control-panel display 6 Control-panel buttons (the 10-key numeric keypad is not available on the base model) 7 USB port for walk-up printing 8 On/off button 9
Rear view 2 3 4 5 6 1 7 ENWW 1 Right-side cover (provides access to the DIMM slot and additional USB ports) 2 RJ.45 network connection (for the n, dn, and x models only) 3 EIO slot (covered) 4 Hi-speed USB 2.
10 Chapter 1 Product basics ENWW
2 ENWW Control panel ● Control-panel layout ● Use the control-panel menus ● Show Me How menu ● Retrieve job menu ● Information menu ● Paper handling menu ● Manage supplies menu ● Configure device menu ● Diagnostics menu ● Service menu 11
Control-panel layout Use the control panel to obtain product and job status information and to configure the product.
Number Button or light Function 9 Numeric keypad Enter numeric values NOTE: This item is not included for the HP LaserJet P3011 or HP LaserJet P3015 printers. 10 C Clear button Returns values to their defaults and exits the help screen NOTE: This item is not included for the HP LaserJet P3011 or HP LaserJet P3015 printers. 11 Folder button Provides quick access to the RETRIEVE JOB menu NOTE: This item is not included for the HP LaserJet P3011 or HP LaserJet P3015 printers.
Use the control-panel menus You can perform most routine printing tasks from the computer through the printer driver or software program. This is the most convenient way to control the product, and it overrides the product control-panel settings. See the help files for the software program, or for more information about opening the printer driver, see Change printer-driver settings for Windows on page 45 or Change printer-driver settings for Macintosh on page 54.
Show Me How menu Use the SHOW ME HOW menu to print instructions for using the product. To display: Press the Menu button ENWW , and then select the SHOW ME HOW menu. Item Explanation CLEAR JAMS Provides instructions for clearing jams on the product. LOAD TRAYS Provides instructions for loading and configuring trays. LOAD SPECIAL MEDIA Provides instructions for loading special print media such as envelopes, transparencies, and labels.
Retrieve job menu Use the RETRIEVE JOB menu to view listings of all stored jobs. To display: Press the Menu button Item Sub-item , and then select the RETRIEVE JOB menu. Options Description Each user who has stored jobs is listed by name. Select the appropriate user name to see a list of stored jobs. ALL JOBS (WITH PIN) PRINT PRINT AND DELETE DELETE This message appears if a user has two or more stored jobs that require a PIN.
Item Sub-item Options Description COPIES Specifies the number of copies of the job to print. The default is 1. For the ALL JOBS (NO PIN) and ALL JOBS (WITH PIN) menus, two more options are available: USB STORAGE ENWW COPIES ● If you select the JOB option, the number of copies specified in the driver are printed. ● If you select the CUSTOM VALUE menu, another setting displays where you can specify the number of copies of the job to be printed.
Information menu Use the INFORMATION menu to access and print specific product information. To display: Press the Menu button , and then select the INFORMATION menu. Item Description PRINT MENU MAP Prints the control-panel menu map, which shows the layout and current settings of the control-panel menu items. PRINT CONFIGURATION Prints the product configuration pages, which show the printer settings and installed accessories.
Paper handling menu Use this menu to configure input trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. To display: Press the Menu button , and then select the PAPER HANDLING menu. NOTE: If you have used other HP LaserJet products, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. On HP LaserJet P3010 Series printers, setting Tray 1 to ANY SIZE and ANY TYPE is equivalent to First mode.
Manage supplies menu Use this menu to configure how the product alerts you when supplies are approaching the estimated end of life. To display: Press the Menu button , and then select the MANAGE SUPPLIES menu. NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Menu item Sub-menu item Values Description AT VERY LOW BLACK CARTRIDGE STOP Select what the product should do when the print cartridge is very near the end of its estimated life.
Configure device menu Use the CONFIGURE DEVICE menu for the following tasks: ● Change the default printing settings. ● Adjust the print quality. ● Change the system configuration and I/O options. ● Reset the default settings. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of the properties and override the values set from this menu. To display: Press the Menu button NOTE: , select the CONFIGURE DEVICE menu, and then select the PRINTING menu.
Menu item Values Description COURIER FONT REGULAR* Select a version of the Courier font. DARK The DARK setting is an internal Courier font available on HP LaserJet Series III printers and older. NO * Change the printable area of A4 paper. YES NO: The printable area is seventy-eight 10pitch characters on a single line. WIDE A4 YES: The printable area is eighty 10-pitch characters on a single line. PRINT PS ERRORS OFF* Print PS error pages. ON PRINT PDF ERRORS OFF* Print PDF error pages.
Item Values Description SUPPRESS BLANK PAGES NO* When generating your own PCL, extra form feeds are included that would cause a blank page to be printed. Select YES for form feeds to be ignored if the page is blank. YES MEDIA SOURCE MAPPING The PCL5 MEDIA SOURCE MAPPING command selects an input tray by a number that maps to the various available trays and feeders. STANDARD* The numbering is based on newer HP LaserJet printers with updated changes to the numbering of trays and feeders.
Item Sub-item Sub-item Values OPTIMIZE Description Optimize various print modes to solve printquality issues. RESTORE OPTIMIZE RESOLUTION Return all the settings in the OPTIMIZE menu to the factory-default values. 300 600 FASTRES 1200* PRORES 1200 Sets the resolution at which the product prints. 300: Produces draft print quality. 600: Produces high print quality for text. FASTRES 1200: Produces 1200-dpi print quality for fast, high-quality printing of business text and graphics.
Item CLEANING INTERVAL Sub-item Sub-item Values Description 500* When AUTO CLEANING is on, this option specifies the number of pages that are printed before a cleaning page is automatically printed. 1000 2000 5000 10000 20000 AUTO CLEANING SIZE LETTER* A4 CREATE CLEANING PAGE When AUTO CLEANING is on, this option specifies the paper size that is used to print the cleaning page. Prints a page of instructions for cleaning excess toner off the pressure roller in the fuser.
System setup menu Use the SYSTEM SETUP menu to change product-configuration defaults such as sleep mode, product personality (language), and jam recovery. To display: Press the Menu button menu. , select the CONFIGURE DEVICE menu, and then select the SYSTEM SETUP NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Sub-item Values Description DATE/TIME DATE - - - - /[MMM]/[DD] YEAR = Set the correct date.
Item Sub-item Values Description USE REQUESTED TRAY EXCLUSIVELY* Set how to handle jobs that have specified an input tray. FIRST MANUALLY FEED PROMPT ALWAYS* UNLESS LOADED PS DEFER MEDIA ENABLED* DISABLED SIZE/TYPE PROMPT DISPLAY* DO NOT DISPLAY USE ANOTHER TRAY ENABLED* DISABLED ● EXCLUSIVELY: The product never selects a different tray when the user has indicated that a specific tray should be used, even if that tray is empty.
Item Sub-item Values Description selected tray or to choose a different tray. ● DUPLEX BLANK PAGES AUTO* YES DISABLED: The product prompts the user to add paper to the tray that was initially selected. Control how the product handles twosided jobs (duplexing). ● AUTO: Enables Smart Duplexing, which instructs the product not to process both sides if the second side is blank. This can improve print speed.
Item JAM RECOVERY Sub-item Values Description AUTO* Set whether the product tries to reprint pages after a jam. OFF ON RAM DISK AUTO* OFF AUTO: The product reprints pages if enough memory is available for fullspeed two-sided printing. Sets how the RAM disk feature is configured. This is only available if there is no hard disk installed and the printer has at least 8 MB of memory. AUTO: The product determines the optimal RAM disk size based on the amount of available memory.
I/O menu Items on the I/O (input/output) menu affect the communication between the product and the computer. If the product contains an HP Jetdirect print server, you can configure basic networking parameters by using this submenu. You can also configure these and other parameters through HP Web Jetadmin or the embedded Web server. For more information on these options, see Network configuration on page 63. To display: Press the Menu button , select the CONFIGURE DEVICE menu, and then select the I/O menu.
Item Sub-item Sub-item Values Description IPV4 SETTINGS CONFIG METHOD BOOTP Specify the method that TCP/IPv4 parameters are configured on the HP Jetdirect print server. DHCP* AUTO IP MANUAL BOOTP: Automatic configuration from a BootP (Bootstrap Protocol) server. DHCP: Automatic configuration from a DHCPv4 (Dynamic Host Configuration Protocol) server. If selected and a DHCP lease exists, the DHCP RELEASE and DHCP RENEW menus are available to set DHCP lease options.
Item Sub-item Sub-item Values SECONDARY DNS IPV6 SETTINGS ENABLE Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server. ON* Enable or disable IPv6 operation on the print server. OFF ADDRESS Description MANUAL SETTINGS ● ENABLE ● ADDRESS Enable and manually configure a TCP/IPv6 address. ENABLE: Choose ON to enable manual configuration, or OFF to disable manual configuration. The default is OFF.
Item Sub-item IPX/SPX ENABLE Sub-item Values Description ON* Enable or disable the IPX/SPX protocol. OFF FRAME TYPE AUTO* Select the frame-type setting for your network. EN_8023 AUTO: Automatically sets and limits the frame type to the first one detected. EN_II EN_8022 EN_8023, EN_II, EN_8022, and EN_SNAP are frame-type selections for Ethernet networks EN_SNAP APPLETALK ENABLE ON* Configures an AppleTalk network. OFF DLC/LLC ENABLE ON* Enable or disable the DLC/LLC protocol.
Item Sub-item Sub-item Values Description LAN HW TEST YES CAUTION: Running this embedded test will erase your TCP/IP configuration. NO* HTTP TEST YES NO* SNMP TEST YES NO* DATA PATH TEST SELECT ALL TESTS YES Perform an internal loopback test, which sends and receives packets only on the internal network hardware. There are no external transmissions on your network. Check operation of HTTP by retrieving predefined pages from the product, and test the embedded Web server.
Item Sub-item Sub-item Values Description PRINT RESULTS YES If the ping test was not set for continuous operation, you can print the test results. NO* EXECUTE YES Specify whether to initiate the ping test. NO* PING RESULTS View the ping test status and results on the control panel display. You can select the following items: PACKETS SENT Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed. The default is 0.
Item Sub-item Sub-item Values Description REFRESH YES When viewing the ping test results, this item updates the ping test data with current results. A refresh automatically occurs when the menu times out or you manually return to the main menu. NO* LINK SPEED AUTO* 10T HALF 10T FULL 100TX HALF 100TX FULL 100TX AUTO 1000TX FULL The link speed and communication mode of the print server must match the network. The available settings depend on the product and installed print server.
Diagnostics menu Use the DIAGNOSTICS menu to run tests that can help you identify and solve problems with the product. To display: Press the Menu button NOTE: , and then select the DIAGNOSTICS menu. Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Sub-item Values Description PRINT EVENT LOG Prints a report containing the last 50 entries in the product’s event log, starting with the most recent.
Item Sub-item COMPONENT TEST A list of available components appears. PRINT/STOP TEST Values Activate individual parts independently to isolate noise, leaking, and other hardware issues. Range is 0 - 60,000 milliseconds. The default is 0. PRINT FUSER TEST PAGE SIGNATURE CHECK Description Isolates print quality faults more accurately by stopping the product in mid-print cycle, which allows you to see where the image begins to degrade. This causes a jam message that might need to be manually cleared.
3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● HP Universal Print Driver (UPD) ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● Software for other operating systems 39
Supported operating systems for Windows 40 ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows 2000 (32-bit) Chapter 3 Software for Windows ENWW
Supported printer drivers for Windows ● HP PCL 6 (default printer driver) ● HP postscript emulation Universal Print Driver (HP UPD PS) ● HP PCL 5 UPD Universal Print Driver (HP UPD PCL 5) - available for download from www.hp.com/go/ ljp3010series_software The printer drivers include online Help. NOTE: ENWW For more information about the UPD, see www.hp.com/go/upd.
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.
Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). Check the installation notes and readme files on the product CD for additional software and languages. HP PCL 6 driver description ● Provided on the product CD and at www.hp.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. 44 ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu in the software program, click Print. 1. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. 2.
Remove software for Windows Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 46 1. Click Start, Control Panel, and then Programs and Features. 2. Find and select the product from the list. 3. Select the Uninstall/Change option.
Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.
HP Easy Printer Care HP Easy Printer Care software is a program that you can use for the following tasks: ● Check the product status ● Check the supplies status and use HP SureSupply to shop online for supplies ● Set up alerts ● View product usage reports ● View product documentation ● Gain access to troubleshooting and maintenance tools ● Use HP Proactive Support to routinely scan your printing system and to prevent potential problems.
Software for other operating systems OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/support/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts. Linux ENWW For information, go to www.hp.com/go/linuxprinting.
50 Chapter 3 Software for Windows ENWW
4 ENWW Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver 51
Software for Macintosh Supported operating systems for Macintosh The product supports the following Macintosh operating systems: ● Mac OS X V10.3.9, V10.4, V10.5, and later NOTE: For Mac OS X V10.4 and later, PPC and Intel® Core™ Processor Macs are supported. Supported printer drivers for Macintosh The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Mac OS X and Macintosh computers.
ENWW ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. ● Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.
Change printer-driver settings for Macintosh Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu, click Print. 1. On the File menu, click Print. Mac OS X V10.3 or Mac OS X V10.4 2. Change the settings that you want on the various menus. 2. Change the settings that you want on the various menus. 1. From the Apple menu, click System Preferences and then Print & Fax.
Software for Macintosh computers HP Printer Utility Use the HP Printer Utility to configure, administer, and set up product features that are not available from the printer driver. You can use the HP Printer Utility with HP products that are connected to the network with a universal serial bus (USB) cable, an Ethernet cable, or a wireless connection. Open the HP Printer Utility Mac OS X V10.3 or Mac OS X V10.4 Mac OS X V10.5 1.
HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages. Item Description Configuration Page Prints a configuration page. Supplies Status Shows the device supplies status and provides links for online supplies-ordering.
Use features in the Macintosh printer driver Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3.
Use watermarks A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. Select Overlay to print a message that is not transparent. 4. Next to Pages, select whether to print the watermark on all pages or on the first page only. 5.
● For Tray 1, load the letterhead paper face-up with the top edge feeding into the product first. ● For all other trays, load the letterhead paper face-down with the top edge at the front of the tray. 2. On the File menu, click Print. 3. Open the Layout menu. 4. Next to Two-Sided, select either Long-Edge Binding or Short-Edge Binding. 5. Click Print. Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job.
5. Use Job Name + (1 - 99) Append a unique number to the end of the job name. Replace Existing File Overwrite the existing stored job with the new one. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4digit number in the Use PIN to Print field. When other people attempt to print this job, the product prompts them to enter this PIN number.
5 ENWW Connectivity ● USB connection ● Network configuration 61
USB connection This product supports a USB 2.0 connection. You must use an A-to-B type USB cable that is no longer than 2 meters (6.56 feet).
Network configuration You might need to configure certain network parameters on the product. You can configure these parameters from the control panel, the embedded Web server, or for most networks, from the HP Web Jetadmin software. For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator’s Guide. The guide comes with products in which an HP Jetdirect embedded print server is installed.
Table 5-3 Messaging and management (continued) Service name Description LLMNR (Link Local Multicast Name Resolution) Specifies if the product responds to LLMNR requests over IPv4 and IPv6. TFTP Configuration Allows you to use TFTP to download a configuration file containing additional configuration parameters, such as SNMP or non-default settings, for an HP Jetdirect print server.
Configure the network product View or change network settings Use the embedded Web server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has a format similar to this: xxxx::xxxx:xxxx:xxxx:xxxx 2.
Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. 66 1. Press the Menu button . 2. Open each of the following menus. Press the down arrow select it. a. CONFIGURE DEVICE b. I/O c. EMBEDDED JETDIRECT MENU d. TCP/IP e. IPV4 SETTINGS f. CONFIG METHOD g. MANUAL h. MANUAL SETTINGS i. IP ADDRESS, SUBNET MASK, or DEFAULT GATEWAY to highlight it and then press the OK button to 3.
Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv6 address. 1. Press the Menu button 2. Open each of the following menus. Press the down arrow select it. 3. . a. CONFIGURE DEVICE b. I/O c. EMBEDDED JETDIRECT MENU d. TCP/IP e. IPV6 SETTINGS f. ADDRESS g. MANUAL SETTINGS h. ENABLE i. ON j. ADDRESS Use the numeric keypad, or press the up arrow button.
Disable network protocols (optional) By factory default, all supported network protocols are enabled.
Link speed and duplex settings The link speed and communication mode of the print server must match the network. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel. NOTE: Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle. 1.
70 Chapter 5 Connectivity ENWW
6 ENWW Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Custom paper sizes ● Supported paper and print media types ● Tray and bin capacity ● Special paper or print media guidelines ● Load trays ● Configure trays ● Use paper output options 71
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 and the optional 500-sheet trays Duplexer (d, dn, and x models only) Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 267 mm (7.24 x 10.51 in) Statement 140 x 216 mm (5.5 x 8.5 in) 8.5 x 13 216 x 330 mm (8.
Table 6-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 and the optional 500-sheet trays Duplexer (d, dn, and x models only) 10 x 15 cm 100 x 150 mm (3.9 x 5.9 in) 16K 184 x 260 mm (7.2 x 10.2 in) 16K 195 x 270 mm (7.7 x 10.6 in) 16K 197 x 273 mm (7.8 x 10.8 in) Double Postcard (JIS) 148 x 200 mm (5.8 x 7.9 in) Custom 76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to 8.5 x 14 in) Custom 105 x 148 mm to 216 x 356 mm (4.13 x 5.83 in to 8.
Custom paper sizes This product supports a variety of custom paper sizes that are within the minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table. When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom sizes.
Supported paper and print media types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljp3010series.
Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray 1 Paper Range: Maximum stack height: 12 mm (0.5 in) 60 g/m2 (16 lb) bond to 199 g/m2 (53 lb) bond Equivalent to 100 sheets of 75 g/m2 (20 lb) bond Envelopes 75 g/m2 (20 lb) bond to 90 g/m2 (24 lb) bond Up to 10 envelopes Labels 0.10 to 0.14 mm (0.004 to 0.005 in) thick Maximum stack height: 12 mm (0.5 in) Transparencies 0.10 to 0.14 mm (0.004 to 0.005 in) thick Maximum stack height: 12 mm (0.
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results. CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the product.
Load trays Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following table. Tray Single-sided printing Automatic duplex printing Envelopes Tray 1 Face-up Face-down Face-up Top edge leading into the product Bottom edge leading into the product Short, postage end leading into the product Face-down Face-up Print envelopes only from Tray 1.
Load Tray 1 NOTE: The product might print at a slower speed when using Tray 1. CAUTION: To avoid jams, do not load trays while the product is printing. Do not fan the paper. Fanning can cause misfeeds. 80 TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-load-tray1. 1. Open Tray 1. 2. Pull out the tray extension.
3. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. NOTE: For information about loading paper that requires a specific orientation, see Paper orientation for loading trays on page 79. 4. ENWW Adjust the side guides so that they lightly touch the paper stack but do not bend the paper.
Load Tray 2 or an optional 500-sheet tray CAUTION: To avoid jams, do not load trays while the product is printing. CAUTION: Do not fan the paper. Fanning can cause misfeeds. TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-load-tray2. 1. Pull the tray out and lift up slightly to remove it completely from the product. 1 2. 82 Pinch the release that is located on the left guide and slide the side guides to the correct paper size.
3. ENWW Pinch the release that is located on the rear paper guide and slide it to the correct paper size.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. NOTE: For information about loading paper that requires a specific orientation, see Paper orientation for loading trays on page 79. For A6-size paper, stack the paper no higher than the bottom height indicator. 5. Slide the tray completely into the product.
Configure trays NOTE: If you have used other HP LaserJet product models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. For this product, setting TRAY 1 SIZE to the ANY SIZE setting and setting TRAY 1 TYPE to ANY TYPE is equivalent to First mode. Setting TRAY 1 SIZE and TRAY 1 TYPE to any other settings is equivalent to Cassette mode.
3. Press the down arrow button. to highlight the size or type setting for the desired tray, and then press the OK 4. Press the up arrow or the down arrow to highlight the size or type. If you select a custom size, select the unit of measure, and then set the X dimension and the Y dimension. 5. Press the OK button to save your selection. 6. Press the Menu button to exit the menus.
Use paper output options Print to the top (standard) output bin The top output bin collects paper face-down, in the correct order. The top output bin should be used for most print jobs, including transparencies. To use the top output bin, be sure that the rear output bin is closed. To avoid jams, do not open or close the rear output bin while the product is printing. 1 Print to the rear output bin The product always prints to the rear output bin if it is open.
88 Chapter 6 Paper and print media ENWW
7 ENWW Use product features ● Economy settings ● Use job-storage features ● Walk-up USB printing 89
Economy settings EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner and decrease the cost per page. However, using EconoMode can also reduce print quality. HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge.
Sleep delay The adjustable sleep mode feature reduces power consumption when the product has been inactive for an extended period. You can set the length of time before the product enters sleep mode. The default setting is 30 MINUTES. NOTE: The product display dims when the product is in sleep mode. This mode does not affect product warmup time. Set sleep delay 1. Press the Menu button 2. Open each of the following menus. Press the down arrow select it. a. CONFIGURE DEVICE b. SYSTEM SETUP c.
Wake time The wake time feature allows you to instruct the product to wake at a certain time on selected days, to eliminate waiting for the warm-up and calibration periods. You must have the SLEEP MODE setting on to set the wake time. NOTE: Make sure that the real-time clock is set to the correct date and time before you set the wake time. Set the real-time clock Use the real-time clock feature to set the date and time settings.
ENWW 5. Use the numeric keypad, or press the up arrow or down arrow / to select the hour, minutes, and the AM or PM setting. Press the OK button after each selection. 6. Press the OK button to enter the APPLY TO ALL DAYS menu. 7. Press the up arrow or down arrow / to select the YES or the NO setting, and then press the OK button. 8. If you select NO, use the up arrow or down arrow / to set the WAKE TIME setting for the other days of the week, and then press the OK button to accept each selection.
Use job-storage features The following job-storage features are available for print jobs: ● Proof and hold jobs: This feature provides a quick way to print and proof one copy of a job and then print the additional copies from the control panel. ● Personal jobs: When you send a private job to the product, the job does not print until you provide the required personal identification number (PIN) at the control panel.
5. If the job requires a PIN, use the numeric keypad, or press the up arrow PIN, and then press the OK button. NOTE: digit. 6. If you use the up arrow or the down arrow or the down arrow to enter the to enter the PIN, press the OK button after each To print the number of copies specified in the driver when the job was stored, press the OK button.
Walk-up USB printing This product features walk-up USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB port on the front of the product. You can print the following types of files: ● .PDF ● .XPS ● .PCL ● .PS 1. Insert the USB storage accessory into the USB port on the front of the product. 1 2 3 2. The USB STORAGE menu opens. Press the up arrow the job name, and press the OK button.
8 ENWW Print tasks ● Cancel a print job ● Use features in the Windows printer driver 97
Cancel a print job NOTE: It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the control panel 1. Press the stop button on the control panel. 2. Press the down arrow to highlight the CANCEL CURRENT JOB option, and then press the OK button. Stop the current print job from the software program When you send the print job, a dialog box appears briefly on the screen, giving you the option to cancel the print job.
Use features in the Windows printer driver NOTE: The following information is for the HP PCL 6 printer driver. Open the printer driver How do I Steps to perform Open the printer driver On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences. Get help for any printing option Click the ? symbol in the upper-right corner of the printer driver, and then click any item in the printer driver.
Set paper and quality options To perform the following tasks, open the printer driver and click the Paper/Quality tab. How do I Steps to perform Select a page size Select a size from the Paper size drop-down list. Select a custom page size a) Click Custom. The Custom Paper Size dialog box opens. b) Type a name for the custom size, specify the dimensions, and click OK. Select a paper source Select a tray from the Paper source drop-down list.
Set document finishing options To perform the following tasks, open the printer driver and click the Finishing tab. How do I Steps to perform Manually print on both sides (duplex) 1. Load paper face-up in Tray 1 or face-down in Tray 2. 2. In the printer driver, select the Print on both sides (manually) check box. If you will bind the document along the top edge, select the Flip pages up check box. 3. Click the OK button to print the first side of the job. 4.
Set job storage options To perform the following tasks, open the printer driver and click the Job Storage tab. How do I Steps to perform Print one copy for proof before printing all the copies In the Job Storage Mode area, click Proof and Hold. The product prints the first copy only. A message appears on the product control panel that prompts you to print the rest of the copies. Temporarily store a private job on the product and print it later a) In the Job Storage Mode area, click Personal Job.
Set advanced printing options To perform the following tasks, open the printer driver and click the Advanced tab. How do I Steps to perform Select advanced printing options In any of the sections, click a current setting to activate a dropdown list so you can change the setting. Change the number of copies that are printed Open the Paper/Output section, and then enter the number of copies to print. If you select 2 or more copies, you can select the option to collate the pages.
104 Chapter 8 Print tasks ENWW
9 ENWW Manage and maintain the product ● Print the information and show-me-how pages ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use security features ● Manage supplies ● Replace supplies and parts ● Install memory, internal USB devices, and external I/O cards ● Clean the product ● Upgrade the firmware 105
Print the information and show-me-how pages From the product control panel, you can print information pages that give details about the product and its current configuration. You can also print several show-me-how pages that illustrate common procedures related to using the product. Type of page Name of page Description Information pages PRINT MENU MAP Prints the control-panel menu map that shows the layout and current settings for the control-panel menu items.
Type of page Name of page Description PRINT HELP GUIDE Prints a page that shows links to additional help on the Web. PRODUCT VIEWS Prints a page that explains the product components. Print the information pages 1. Press the Menu button. 2. Press the down arrow to highlight the INFORMATION menu, and then press the OK button. 3. Press the down arrow to highlight the required information, and then press the OK button to print. Print the show-me-how pages ENWW 1. Press the Menu button. 2.
Use the HP Easy Printer Care software Open the HP Easy Printer Care software Use one of the following methods to open the HP Easy Printer Care software: ● On the Start menu, select Programs, select Hewlett-Packard, select HP Easy Printer Care, and then click Start HP Easy Printer Care. ● In the Windows system tray (in the lower-right corner of the desktop), double-click the HP Easy Printer Care icon. ● Double-click the desktop icon.
HP Easy Printer Care software sections HP Easy Printer Care software can provide information about multiple HP products that are on your network as well as any products that are directly connected to your computer. Some of the items that are in the following table might not be available for every product. The Help button (?) in the upper-right corner of each page provides more detailed information about the options on that page.
Section Options Settings tab ● About: Provides general information about this tab. Configure product settings, adjust printquality settings, and find information about specific product features ● General: Provides information about the product, such as the model number, serial number, and the settings for date and time, if they are available. ● Information Pages: Provides links to print the information pages that are available for the product.
Use the embedded Web server Use the embedded Web server to view product and network status and to manage printing functions from your computer instead of from the product control panel. NOTE: When the product is directly connected to a computer, use the HP Easy Printer Care software to view the product status.
Embedded Web server sections Tab or section Options Information tab ● Device Status: Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings. ● Configuration Page: Shows the information found on the configuration page. ● Supplies Status: Shows the estimated life remaining of HP supplies. This page also provides supplies part numbers.
Tab or section Options Networking tab Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. This tab does not appear if the product is directly connected to a computer, or if the product is connected to a network using anything other than an HP Jetdirect print server. Provides the ability to change network settings from your computer NOTE: The Networking tab can be password-protected.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/ webjetadmin. Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features.
Use security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/secureprinting. The site provides links to white papers and FAQ documents about security features.
NOTE: Stored jobs will be securely overwritten only when they have been deleted through the RETRIEVE JOB menu on the product after the appropriate erase mode has been set. This feature will not impact data that is stored on flash-based product non-volatile RAM (NVRAM) that is used to store default settings, page counts, and similar data. This feature does not affect data that is stored on a system RAM disk (if one is used). This feature does not impact data that is stored on the flash-based system boot RAM.
Lock the control panel menus You can lock various menus on the control panel by using the embedded Web server. 1. Open the embedded Web server by entering the product IP address into the address line of a Web browser. 2. Click the Settings tab, and then click the Security link. 3. Click the Device Security Settings button. 4. In the Control Panel Access Lock area, select the level of security that you want.
Lock the formatter The formatter area, on the back of the product, has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it.
Manage supplies Use genuine HP print cartridges for the best printing results. Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. HP policy on non-HP print cartridges HP Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.
Replace supplies and parts Supply replacement guidelines Keep the following guidelines in mind when setting up the product. ● Provide enough space above and in the front of the product for removing supplies. ● Place the product on a flat, sturdy surface. Change the print cartridge When a print cartridge reaches the end of its estimated useful life, the control panel displays a BLACK CARTRIDGE VERY LOW message.
2. 1 1 2 2 3 3 Remove the used print cartridge from the product. 2 3 3. ENWW Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.
4. Grasp the front and back of the print cartridge, and distribute the toner by gently rocking the print cartridge five or six times. CAUTION: 5. Do not touch the shutter or the surface of the roller. Remove the shipping tape from the new print cartridge. Discard the tape according to local regulations.
6. Align the print cartridge with the tracks inside the product, and insert the print cartridge until it is firmly seated. 1 2 3 7. Close the top cover. After a short time, the control panel should display Ready.
Install memory, internal USB devices, and external I/O cards Overview The formatter has the following open slots and ports for expanding the product's capabilities: ● One dual inline memory module (DIMM) slot for upgrading the product with more memory ● Two internal USB ports for adding fonts, languages, and other third-party solutions ● One external I/O (EIO) slot for adding an external print server, an external hard disk, or a parallel port If the product already has an embedded HP Jetdirect print se
2. Turn the product off and disconnect the power cord. 1 2 3. Disconnect all interface cables. 4. Remove the right-side panel by sliding it towards the rear of the product to unlatch it.
5. Remove the DIMM from the antistatic package. CAUTION: To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible.
Push down on the DIMM until both latches engage the DIMM. XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO OXIXO OXIXO OXIXO XIXO XIOXIO XIOXIO XIOXIO XIXO XIOXIO XIXO XIOXIO XIXO XIOXIO XIOXIO XOXOX O OXIXO XO XO XO XOXOXO XO XO XO XO XO XO XO XO XO XO XO XO XO XIOXIO XO XO XO XO XO XO 7. NOTE: If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM is aligned with the bar in the slot.
9. Reconnect the interface cables and the power cord. 10. Turn the product on. Check DIMM installation After installing the DIMM, make sure that the installation was successful. 1. Turn the product on. Check that the Ready light is illuminated after the product has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. See Interpret control-panel messages on page 145. 2.
NOTE: Overusing permanent resources or downloading them while the product is printing might affect product performance or the ability to print complex pages. Enable memory for Windows 1. Windows XP and Windows Server 2003 (using the default Start menu view): Click Start, click Settings, and then click Printers and Faxes. -orWindows 2000, Windows XP, and Windows Server 2003 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.
Install internal USB devices The product has two internal USB ports. 1. Turn the product off and disconnect the power cord. 1 2 2. Disconnect all interface cables.
3. Remove the right-side panel by sliding it towards the rear of the product to unlatch it. 1 2 4. Locate the USB ports near the bottom of the formatter board. Insert the USB device into one of the ports. 5. Reinstall the right-side panel. Align the tabs on the panel with the slots in the product, and push the panel toward the front of the product until it latches into place.
6. Reconnect the interface cables and the power cord. 7. Turn the product on.
Install EIO cards Install an EIO card ENWW 1. Turn off the product. 2. Remove the two screws and cover plate from the EIO slot on the back of the product. 3. Install the EIO card in the EIO slot and tighten the screws.
4. If the EIO card requires a cable connection, connect the cable. 5. Turn on the product, and then print a configuration page to verify that the new EIO card is recognized. See Print the information and show-me-how pages on page 106. NOTE: When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an EIO card 1. Turn off the product. 2. Disconnect any cables from the EIO card. 3.
Clean the product During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve print-quality problems on page 180). Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. Clean the paper path Create and use the cleaning page ENWW 1. Press the Menu button . 2.
Upgrade the firmware This product has remote firmware update (RFU) capability. Use this information to upgrade the product firmware. Determine the current firmware version 1. Press the Menu button . 2. Press the down arrow to highlight the INFORMATION menu, and then press the OK button. 3. Press the down arrow print. to highlight the PRINT CONFIGURATION option, and then press the OK button to The firmware datecode is listed on the configuration page in the section called Device Information.
3. From the Select Printer to Update drop-down list, select this product. Click the Start button to begin the update process. CAUTION: Do not turn the product off or try to send a print job during this process. 4. When the process is complete, a smiling face icon displays in the dialog box. Click the Exit button. 5. Turn the product off and then on. 6. Print another configuration page and verify that the new firmware datecode is listed. Use FTP to upload the firmware through a browser 1.
8. Type bin at the command prompt. 9. Press Enter. The message 200 Types set to I, Using binary mode to transfer files appears in the command window. 10. Type put and then the file name. For example, if the file name is ljp3015.rfu, type put ljp3015.rfu. 11. The download process begins and the firmware is updated on the product. This can take several minutes. Let the process finish without further interaction with the product or computer.
6. Go to http://www.hp.com/go/wja_firmware. 7. Scroll down to the list of HP Jetdirect model numbers, and find the model number you wrote down. 8. Look at the current firmware version for the model, and see if it is later than the version you wrote down. If it is, right-click on the firmware link, and follow the instructions on the Web page to download the new firmware file. The file must be saved into the :\PROGRAM FILES\HP WEB JETADMIN\DOC\PLUGINS \HPWJA\FIRMWARE\JETDIRECT folder on the comput
140 Chapter 9 Manage and maintain the product ENWW
10 Solve problems ENWW ● Solve general problems ● Restore factory settings ● Interpret control-panel messages ● Jams ● Paper-handling problems ● Solve print-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve walk-up USB printing problems ● Product software problems ● Solve common Windows problems ● Solve common Macintosh problems 141
Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. 2. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power is turned on.
8. Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print) complete these steps: a. Try printing the job from another computer that has the product software installed. b.
Restore factory settings 1. Press the Menu button . 2. Open each of the following menus. Press the down arrow select it. a. CONFIGURE DEVICE b. RESETS c. RESTORE FACTORY SETTINGS to highlight it and then press the OK button to For more information, see Resets menu on page 36.
Interpret control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action 13.JJ.NT PAPER JAM OPEN INPUT TRAYS A jam has occurred in a tray. 1. Open each tray and check for jammed paper. 2. Open the top cover. 3. Remove the print cartridge and any paper. 4. Reinstall the print cartridge and close the top cover. 5. Close all trays. 1. Press the OK button to print the transferred data (some data might be lost). 2.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action 41.3 UNEXPECTED SIZE IN TRAY You have configured the tray for a different size of paper than the print job requires. 1. Reload the tray with the correct paper size. 2. Make sure the paper size that is specified in the software program, the printer driver, and the control panel are all the same. 3. Press the OK button and scroll to the TRAY SIZE = option.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action 52.XY ERROR A temporary printing error occurred. 1. Turn the product off and then on. 2. If the message persists, contact an HPauthorized service or support provider. For help press alternates with 52.XY ERROR To continue turn off then on 53.X0.01 ERROR The product does not support the DIMM. UNSUPPORTED DIMM Replace the DIMM with one that the product supports.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action power strips. Plug the product into a wall outlet and see if this resolves the problem. 2. If the product is already plugged into a wall outlet, try another power source in the building that is independent of the one being used. Make sure the line voltage and current source meet the electrical specifications for the product. If the message persists, contact an HPauthorized service or support provider. 59.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action 79.XXXX ERROR The product detected a critical hardware error. 1. Press the stop button to clear the print job from the product memory. Turn the product off and then on. 2. Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action ACCEPT BAD SIGNATURE? The product is performing a remote firmware upgrade, the first-time code signing does not match the signature, and the SIGNATURE CHECK menu is set to the PROMPT IF BAD option. Download the correct firmware upgrade file for this product, and then reinstall the upgrade.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action CHOSEN PERSONALITY NOT AVAILABLE The product received a request for a personality (product language) that does not exist. The print job is canceled. Print the job using a printer driver for a different product language, or add the requested language to the product (if available). To continue press OK To see a list of available personalities, print a configuration page.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action EIO DISK NOT FUNCTIONAL The EIO disk in slot X is not working correctly. 1. Turn the product off. 2. Make sure the EIO disk is inserted correctly and securely fastened. 3. If the control panel message continues to appear, replace the disk. For help press EIO DISK SPINNING UP The disk accessory in EIO slot [X] is initializing. No action is necessary. The specified device has failed.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action INSUFFICIENT MEMORY TO LOAD FONTS/DATA The product received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics. Press the OK button to print the transferred data (some data might be lost). Tray 1 is empty. Load Tray 1 with the requested paper.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action MANUALLY FEED The product is waiting for you to load paper in Tray 1. Press the OK button to use a type and size that are available in another tray. The first side of a manual duplex job has been printed and the product is waiting for you to insert the output stack to complete the second side. 1. Load the output stack into Tray 1, maintaining the same orientation with printed side down.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action RAM DISK FILE SYSTEM IS FULL The specified file system is full and cannot be written to. Press the OK button to continue. The device cannot be written to. Press the OK button to continue. READING XXXX files found XXXX supported The product is reading the files in the USB folder. No action is necessary.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action Too many trays installed You have installed more optional trays than the product supports. Remove one of the optional trays. Turn power off and uninstall a tray Too many USB accessories For help press Too many USB hubs Remove latest USB hub TRAY [TYPE] [SIZE] To change size or type press OK The product can accept up to two optional 500sheet trays.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action USB ACCESSORY NEEDS TOO MUCH POWER The USB accessory is drawing too much electrical current. Printing cannot continue. Remove the USB accessory, and then restart the product. Remove USB accessory and then turn off then on Use a USB accessory that uses less power or that contains its own power supply.
Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action Wait for printer to reinitialize This message can appear for a variety of reasons: No action is necessary. WARMING UP alternates with ● The RAM DISK settings changed before the product restarted. ● The product is restarting after changing external device modes. ● You have exited the DIAGNOSTICS menu.
Jams Common causes of jams Many jams are caused by using paper that does not meet HP specifications. For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide. The product is jammed.1 Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See Paper and print media on page 71. A component is installed incorrectly.
Clear jams Clear jams from Tray 1 TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray1-jams. 1. Slowly pull the jammed paper or other print media out of the product. If part of the paper has already been pulled into the product, see Clear jams from the top cover on page 164. 2. Press the OK button to clear the message. OK Clear jams from Tray 2 or an optional 500-sheet tray ENWW TIP: To see an animation of this procedure go to this Web site: www.hp.
1 2. Remove any damaged paper from the tray, and then reinsert the tray. 3. Press the top-cover-release button, and open the top cover.
4. Remove the print cartridge. 2 3 5. Remove any jammed paper. 6. Reinsert the print cartridge.
7. Close the top cover. 1 2 3 Clear jams from the top cover TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-top. 1. Press the top-cover-release button, and open the top cover.
2. Remove the print cartridge. 2 3 3. Remove any jammed paper. 4. Reinsert the print cartridge.
5. Close the top cover. 1 2 3 Clear jams from the rear door and the fuser area TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-rear. 1. Open the rear door, and push down so it is fully opened to a 90° angle. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams.
2. Remove any jammed paper. 3. Press the top-cover-release button, and open the top cover. 4. ENWW 1 1 2 2 3 3 Close the rear door.
5. Remove the print cartridge. 2 3 6. Remove any jammed paper. 7. Reinsert the print cartridge.
8. Close the top cover. 1 2 3 Clear jams from the duplexer TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-duplexer. 1. Remove Tray 2 completely from the product.
2. Push the green button to release the duplex pan. 1 3. Remove any jammed paper. 4. Close the duplex pan.
5. Reinsert Tray 2. 1 2 2 2 6. Open the rear door, and push down so it is fully opened to a 90° angle. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams.
7. Remove any jammed paper. 8. Press the top-cover-release button, and open the top cover. 9. 1 1 2 2 3 3 Close the rear door.
10. Remove the print cartridge. 2 3 11. Remove any jammed paper. 12. Reinsert the print cartridge.
13. Close the top cover. 1 2 3 Jam recovery This product provides a jam recovery feature that reprints jammed pages. The following options are available: ● AUTO — The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting. ● OFF — The product does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal.
Paper-handling problems Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. Always configure the paper type on the control panel to match the type of paper that is loaded in the tray. Product feeds multiple sheets Product feeds multiple sheets Cause Solution The input tray is overfilled. Open the tray and verify that the paper stack is below the maximum stack height mark. Remove excess paper from the input tray. Print paper is sticking together.
Product pulls from incorrect tray Product pulls from incorrect tray Cause Solution You are using a driver for a different product. Use a driver for this product. The specified tray is empty. Load paper in the specified tray. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
Paper does not feed from Tray 2, 3, or 4 Paper does not feed from Tray 2 or 3 Cause Solution The correct size paper is not loaded. Load the correct size paper. The input tray is empty. Load paper in the input tray. The correct paper type for the input tray is not selected in the product control panel. From the product control panel, select the correct paper type for the input tray. Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
Envelopes jam or will not feed in the product Envelopes jam or will not feed in the product Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Load envelopes into Tray 1. Envelopes are curled or damaged. Try using different envelopes. Store envelopes in a controlled environment. Envelopes are sealing because the moisture content is too high. Try using different envelopes. Store envelopes in a controlled environment. Envelope orientation is incorrect.
Product does not duplex or duplexes incorrectly Product will not duplex (print 2-sided jobs) or duplexes incorrectly Cause Solution You are trying to duplex on unsupported paper. Verify that the paper is supported for duplex printing. The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing. The first page is printing on the back of preprinted forms or letterhead.
Solve print-quality problems You can prevent most print-quality problems by following these guidelines. ● Configure the trays for the correct paper-type setting. See Configure trays on page 85. ● Use paper that meets HP specifications. See Paper and print media on page 71. ● Clean the product as necessary. See Clean the paper path on page 135. Print-quality problems associated with paper Some print-quality problems arise from using paper that does not meet HP specifications.
Image defect examples These examples identify the most common print-quality problems. If you still have problems after trying the suggested solutions, contact HP Customer Support. Table 10-2 Image defect examples Problem Image example Light print (partial page) Light print (entire page) Specks 1. Make sure that the print cartridge is fully installed. 2. The print cartridge might be almost empty. Check the supplies status, and replace the print cartridge if necessary. 3.
Table 10-2 Image defect examples (continued) Problem Image example Gray background Toner smear Loose toner Repeat defects 182 Chapter 10 Solve problems Solution 1. Do not use paper that has already been run through the product. 2. Try using a different type of paper. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the paper in the tray. Also, try rotating the paper 180°. 5. Open the CONFIGURE DEVICE menu at the product control panel.
Table 10-2 Image defect examples (continued) Problem Image example Repeat image Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh.
Table 10-2 Image defect examples (continued) Problem Image example Wrinkles or creases Vertical white lines Tire tracks Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc White spots on black 184 Chapter 10 Solve problems Solution 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the product are being met. See Operating environment on page 212. 3. Turn over the paper in the tray. Also, try rotating the paper 180°. 4.
Table 10-2 Image defect examples (continued) Problem Scattered lines Blurred print Random image repetition ENWW Image example Solution 1. Make sure that the type and quality of the paper you are using meet HP specifications. See Paper and print media on page 71. 2. Make sure that the environmental specifications for the product are being met. See Operating environment on page 212. 3. Turn over the paper in the tray. Also, try rotating the paper 180°. 4.
Repetitive defects ruler If defects repeat at regular intervals on the page, use this ruler to identify the cause of the defect. Place the top of the ruler at the first defect. The marking that is beside the next occurrence of the defect indicates which component needs to be replaced. Figure 10-1 Repetitive defects ruler 0 mm 38 mm 43.6 mm 50 mm 76 mm 79 mm 95 mm Distance between defects Product components that cause the defect 38 mm Print cartridge 43.
Solve performance problems Problem Cause Solution Pages print but are totally blank. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier paper types can slow the print job. Print on a different type of paper. Complex pages can print slowly. Proper fusing may require a slower print speed to ensure the best print quality.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Solve walk-up USB printing problems Problem Cause Solution The USB STORAGE menu does not open when you insert the USB accessory. The product does not support this type of USB storage accessory or file system. Save the files on a standard USB storage accessory that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories. The administrator might have disabled USB printing for this product.
Problem Cause Solution Unexpected files are on the USB accessory. Each time you turn it on, the product automatically creates three files on attached USB accessories. Remove the USB accessory before you turn on the product. The file is not listed in the USB STORAGE menu. The USB STORAGE menu opens, but the USB accessory is not listed. The USB printing feature does not support the type of file you are printing.
Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. An error message was displayed during the software installation ● Try plugging the USB cable into a different USB port on the computer. ● Reinstall the product software.
Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the product PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.
Solve common Macintosh problems Table 10-3 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product .GZ file is in the following hard-drive folder: ● Mac OS X V10.3 and V10.4: Library/Printers/PPDs/ Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. ● Mac OS X V10.
Table 10-3 Problems with Mac OS X (continued) The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product PPD is in the following hard-drive folder: ● Mac OS X V10.3 and V10.4: Library/Printers/PPDs/ Contents/Resources/.lproj, where is the two-letter language code for the language that you are using.
When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X v10.3 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple. Hardware troubleshooting ● Check that the product is turned on.
196 Chapter 10 Solve problems ENWW
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 197
Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the product Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. CE530A The product can accommodate up to two optional 500-sheet feeders.
Item USB cable 200 Appendix A Supplies and accessories Description Part number Jetdirect ew2400 USB wireless print server J7951G Jetdirect 630n EIO networking card (IPv6/ gigabit) J7997G Jetdirect 635n EIO networking card (IPv6/ IPsec ) J7961G 2-meter A-to-B cable C6518A ENWW
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● Repack the product ● Service information form 201
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P3015, P3015d, P3015n, CP3015dn, CP3015x One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law, including applicable copyright, trade secret, patent, and trademark laws. You will not remove any product identification, copyright notice, or proprietary restriction from the Software. 6. LIMITATION ON REVERSE ENGINEERING.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. ENWW Get 24-hour Internet support www.hp.com/support/ljp3010series Get support for products used with a Macintosh computer www.hp.
Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair, follow these steps to repack the product before shipping it. CAUTION: 1. Shipping damage as a result of inadequate packing is the customer’s responsibility. Remove and retain any DIMMs cards that you have purchased and installed in the product. CAUTION: Static electricity can damage electronic parts.
Service information form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model name: Model number: Serial number: Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete the repair.
210 Appendix B Service and support ENWW
C ENWW Specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Operating environment 211
Physical specifications Table C-1 Product dimensions and weights Product model Height Depth Width Weight Base, d, n, and dn models 316 mm (12.4 in) 400 mm (15.7x in) 448 mm (17.6 in) 15.9 kg (35.1 lb) x model 456 mm (17.9 in) 400 mm (15.7 in) 448 mm (17.6 in) 21.2 kg (46.8 lb) Optional 500-sheet feeder 140 mm (5.5 in) 400 mm (15.7 in) 448 mm (17.6 in) 5.3 kg (11.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements 213
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). 3.
Material restrictions This HP product does not contain added mercury. This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP LaserJet P3010 Series Type Carbon monofluoride lithium Weight 1.5 g Location On formatter board User-removable No For recycling information, you can go to www.hp.
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0804-00-rel.1.
Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0804-00-rel.1.0 European Contact: USA Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe,, Herrenberger Strasse 140, , D-71034, Böblingen, (FAX: +49-7031-14-3143), http://www.hp.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet P3015, P3015d, P3015n, P3015dn, P3015x, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Substances Table (China) ENWW Safety statements 223
224 Appendix D Regulatory information ENWW
Index Symbols/Numerics 500-sheet tray configuring 85 loading 82 A accessibility features 7 accessories available 6 ordering 198 part numbers 199 acoustic specifications 212 address, printer Macintosh, troubleshooting 193 address, TCP/IPv6 32 advanced printing options Windows 103 alerts, e-mail 56 alternative letterhead mode 103 anticounterfeit supplies 119 AppleTalk disabling 68 AppleTalk settings 33 B batteries included 217 bins, output capacity 77 locating 8 selecting 87 blank pages troubleshooting 187 b
custom paper sizes 75 custom-size paper settings Macintosh 57 customer support embedded Web server links 113 HP Printer Utility pages 56 online 207 repacking product 208 service information form 209 D date, setting 92 declaration of conformity 219 default gateway, setting 66 defects, repeating 186 demonstration page, printing 18 density problem-solving 181 settings 56 device discovery 63 device status Macintosh Services tab 60 DHCP settings 31 diagnostics networks 33 diagnostics menu 37 dimensions, product
hard disks encrypted 116 hardware integration pocket 116 heavy paper output bin, selecting 87 Help button, control panel 13 help, Show Me How menu 15 HP Customer Care 207 HP Easy Printer Care description 48 downloading 48 opening 108 options 109 supported browsers 48 supported operating systems 48 HP fraud hotline 119 HP Jetdirect print server firmware updates 138 installing 133 part numbers 199 removing 134 HP Printer Utility 55, 56 HP Universal Print Driver 42 HP Web Jetadmin 47, 114 firmware updates 138
Show Me How menu 15 supported sizes 73 supported types 76 memory included 55 installing DIMMs 124 part numbers 199 permanent resources 128 upgrading 124 verifying installation 128 memory DIMMs security 118 menu map, printing 18 menus, control-panel accessing 12, 14 configure device 21 diagnostics 37 EIO Jetdirect menu 30 embedded Jetdirect 30 I/O (input/output) 30 information 18 manage supplies 20 paper handling 19 PCL sub-menu 22 Print Quality 23 printing 21 resets 36 retrieve job 16 Show Me How 15 sys
ports, interface locating 9 postcards output bin, selecting 87 PostScript Printer Description (PPD) files included 55 power consumption 212 troubleshooting 142 power button, locating 8 PPDs included 55 presets (Macintosh) 57 print cartridge managing 119 print cartridges features 6 Macintosh status 60 non-HP 119 ordering through embedded Web server 113 part numbers 199 recycling 215 replacement intervals 119 replacing 120 status messages 12 storage 119 warranty 203 print on both sides Macintosh 58 Windows 10
scale documents Macintosh 57 Windows 100 Secure Disk Erase 115 security disk erase 115 encrypted hard disk 116 hardware integration pocket 116 network 64 settings 30 security features 7, 115 service information form 209 repacking product 208 Services tab Macintosh 60 settings driver presets (Macintosh) 57 drivers 45, 54 priority 44, 52 Settings tab, embedded Web server 112 shipping product 208 shortcuts 99 Show Me How menu 15 show-me-how pages printing 106 SIMMs, incompatibility 124 skewed pages 183 sleep d
tips 2 tire tracks, problem-solving 184 toner density setting 56 output quality, problem-solving 182 toner cartridges.
232 Index ENWW
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