HP Color LaserJet CP5220 Series - Software Technical Reference

HP driver diagnostic printer check tool
Use the HP driver diagnostic printer check tool, a Web-based diagnostic software program, to determine
whether the correct and most current print driver for the HP Color LaserJet CP5220 Series printer is in
use. Two methods are available to gain access to the HP driver diagnostic printer check tool:
1. Open a Web browser.
2. Go to the following Web site:
www.hp.com/go/drivercheck.
When the HP driver diagnostic printer check tool runs, the products that are currently installed on the
computer appear in a list. The tool gathers information about the product, drivers, and system setup in
order to diagnose the software driver configuration and check the print driver.
When the HP driver diagnostic printer check tool is open, select the HP product that you want to check.
The tool verifies whether the latest driver is being used, provides feedback if an incorrect driver is being
used, and indicates whether an updated driver version is available. Click the latest driver version to
download and install it.
The data that the HP driver diagnostic printer check tool gathers is stored anonymously so that HP can
analyze and continuously improve its diagnostic tools. No private data is gathered from the computer.
22 Chapter 2 Windows software description ENWW