HP Color LaserJet Professional CP5220 Series - User Guide

Interpret control-panel and status-alert messages
The control-panel messages indicate the current product status or situations that might require action.
Status-alert messages appear on the computer screen (in addition to control-panel messages) when the
product has certain problems. If a status-alert message is available, a
appears in the Status alert column
in the following table.
Control-panel messages appear temporarily and might require that you acknowledge the message by
pressing the OK button to resume printing or by pressing the cancel button
to cancel the job. With certain
messages, the job might not finish printing or the print quality might be affected. If the message is related to
printing and the auto-continue feature is on, the product will attempt to resume printing after the message
has appeared for 10 seconds without acknowledgement.
For some messages, restarting the product might fix the problem. If a critical error persists, the product
might require service.
Control-panel message Status alert Description Recommended action
10.10.XX Supply error
●
10.1000 = black supply
memory is missing
●
10.1001 = cyan supply
memory is missing
●
10.1002 = magenta supply
memory is missing
●
10.1003 = yellow supply
memory is missing
Check the e-label. If it is broken or
damaged, replace the cartridge.
Verify that the cartridge is
installed in the correct location.
Remove and reinstall the cartridge
and then power-cycle the product.
If the error is with a color cartridge,
try swapping it with a different
color cartridge in the tray. If the
same message appears, then there
is an engine problem. If a different
10.10.XX message appears,
replace the cartridge.
10.XXXX Supply error
The supply memory for one of the
print cartridges cannot be read or
is missing.
●
10.0000 = black supply
memory error
●
10.0001 = cyan supply
memory error
●
10.0002 = magenta supply
memory error
●
10.0003 = yellow supply
memory error
Reinstall the print cartridge.
Turn the product off and then on.
If the problem is not solved,
replace the cartridge.
ENWW Interpret control-panel and status-alert messages 91