HP Color LaserJet Professional CP5220 Series - User Guide

Problem Cause Solution
Vertical streaks or bands appear on the
page.
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
One or more print cartridges might be
defective.
Print the Supplies status page to check the
remaining life. See
Information pages
on page 64.
Use HP ToolboxFX to troubleshoot the
problem.
Replace any low print cartridges. See
Change print cartridges on page 79.
The product is set to override the
<Supply> Very Low message and to
continue printing.
Replace any low print cartridges. See
Change print cartridges on page 79.
The amount of background toner shading
becomes unacceptable.
Very dry (low humidity) conditions can
increase the amount of background
shading.
Check the product environment.
One or more print cartridges might be
defective.
Replace any low print cartridges. See
Change print cartridges on page 79.
The product is set to override the
<Supply> Very Low message and to
continue printing.
Replace any low print cartridges. See
Change print cartridges on page 79.
Smooth media shows more background
than plain media
Consider using rougher media.
Toner smears appear on the media.
The media might not meet
HP specifications.
Use media that meets HP specifications.
If toner smears appear on the leading edge
of the paper, the media guides are dirty, or
debris has accumulated in the print path.
Clean the media guides.
Clean the paper path. See
Clean the
product on page 86.
The toner smears easily when touched.
The product is not set to print on the type
of media on which you want to print.
In the printer driver, select the Paper tab
and set Type is to match the type of media
on which you are printing. Print speed
might be slower if you are using heavy
paper.
The media might not meet
HP specifications.
Use media that meets HP specifications.
The paper path might need cleaning. Clean the paper path. See
Clean the
product on page 86.
Marks repeatedly appear at even intervals
on the printed side of the page.
The product is not set to print on the type
of media on which you want to print.
In the printer driver, select the Paper tab
and set Type is to match the type of paper
on which you are printing. Print speed
might be slower if you are using heavy
paper.
Internal parts might have toner on them. The problem typically corrects itself after
a few more pages.
The paper path might need cleaning. Clean the paper path. See
Clean the
product on page 86.
112 Chapter 10 Solve problems ENWW