HP Color LaserJet Professional CP5220 Series - User Guide

Problem Cause Solution
The fuser might be damaged or dirty. To determine if the fuser has a problem,
open the HP ToolboxFX and print the print-
quality diagnostics page. See
Open
HP ToolboxFX on page 65.
Contact HP Customer Care. See
Service and
support on page 127 or the support flyer
that came in the box.
A print cartridge may have a problem. To determine which cartridge has a
problem, open the HP ToolboxFX and print
the print-quality diagnostics page. See
Open HP ToolboxFX on page 65.
Marks repeatedly appear at even intervals
on the unprinted side of the page.
Internal parts might have toner on them. The problem typically corrects itself after
a few more pages.
The paper path might need cleaning. Clean the paper path. See
Clean the
product on page 86.
The fuser might be damaged or dirty. To determine if the fuser has a problem,
open the HP ToolboxFX and print the print-
quality diagnostics page. See
Open
HP ToolboxFX on page 65.
Contact HP Customer Care. See
Service and
support on page 127 or the support flyer
that came in the box.
The printed page contains misformed
characters.
The media might not meet
HP specifications.
Use a different paper, such as high-quality
paper that is intended for color laser
printers.
If characters are incorrectly formed so that
they produce a wavy effect, you may need
to calibrate the product or the laser
scanner might need service.
Verify that the problem also occurs on the
configuration page. If so, contact
HP Customer Care. See
Service and
support on page 127 or the support flyer
that came in the box.
The printed page is curled or wavy.
The product is not set to print on the type
of media on which you want to print.
In the printer driver, select the Paper tab
and set Type is to match the type of paper
on which you are printing. Print speed
might be slower if you are using heavy
paper.
The Service menu item Less Paper Curl is
set to Off.
Use the control-panel menus to change
the setting. See
Control-panel menus
on page 9.
The media might not meet
HP specifications.
Use a different paper, such as high-quality
paper that is intended for color laser
printers.
Both high temperature and humidity can
cause paper curl.
Check the product environment. Adjust
curl modes from the control panel,
HP ToolboxFX, or the EWS.
ENWW Solve image-quality problems 113