HP Color LaserJet Professional CP5220 Series - User Guide

Problem Cause Solution
Text or graphics are skewed on the printed
page.
The media might be loaded incorrectly. Make sure that the paper or other print
media is loaded correctly and that the
media guides are not too tight or too loose
against the stack. See
Load trays
on page 46.
The media might not meet
HP specifications.
Use a different paper, such as high-quality
paper that is intended for color laser
printers.
The printed page contains wrinkles or
creases.
The media might be loaded incorrectly. Verify that the media is loaded correctly
and that the media guides are not too tight
or too loose against the stack. See
Load
trays on page 46.
Turn over the stack of paper in the input
tray, or try rotating the paper 180° in the
input tray.
The media might not meet
HP specifications.
Use a different paper, such as high-quality
paper that is intended for color laser
printers.
Toner appears around the printed
characters.
The media might be loaded incorrectly. Turn over the stack of paper in the tray.
If large amounts of toner have scattered
around the characters, the paper might
have high resistivity.
Use a different paper, such as high-quality
paper that is intended for color laser
printers.
An image that appears at the top of the
page (in solid black) repeats farther down
the page (in a gray field).
Software settings might affect image
printing.
In your software program, change the tone
(darkness) of the field in which the
repeated image appears.
In your software program, rotate the
whole page 180° to print the lighter image
first.
The order of images printed might affect
printing.
Change the order in which the images are
printed. For example, have the lighter
image at the top of the page, and the
darker image farther down the page.
A power surge might have affected the
product.
If the defect occurs later in a print job, turn
the product off for 10 minutes, and then
turn on the product to restart the print job.
Use non-glossy media to help reduce the
severity of the defect
Solve issues with color documents
This section describes issues that can occur when you print in color.
114 Chapter 10 Solve problems ENWW