HP Color LaserJet Professional CP5220 Series - User Guide

Problem Cause Solution
Only black is printing when the document
should be printing in color.
Color mode is not selected in your program
or printer driver or the allow color setting
is off.
Select color mode instead of grayscale
mode or turn on the allow color setting.
The correct printer driver might not be
selected in the program.
Select the correct printer driver.
The product might not be correctly
configured.
Print a configuration page (see
Information pages on page 64). If no color
appears on the configuration page, contact
HP Customer Care. See
Service and
support on page 127 or the support flyer
that came in the box.
The color supply has reached estimated
ˋend of life and the <Supply> Very Low
menu setting is set to Print Black.
Replace the color supply.
One or more colors are not printing, or are
inaccurate.
Sealing tape might be on the print
cartridges.
Verify that the sealing tape has been
completely removed from the print
cartridges.
The media might not meet
HP specifications.
Use a different paper, such as high-quality
paper that is intended for color laser
printers.
The product might be operating in
excessively humid conditions.
Verify that the product environment is
within humidity specifications.
One or more print cartridges might be
defective.
Replace any low print cartridges. See
Change print cartridges on page 79.
The product is set to override the
<Supply> Very Low message and to
continue printing.
Replace any low print cartridges. See
Change print cartridges on page 79.
One or more of the cartridges may not
have been engaged properly by the print
engine.
Remove and reinstall the cartridges.
A color is printing inconsistently after you
load a new print cartridge.
Another print cartridge might be defective. Remove the print cartridge for the color
that is printing inconsistently and reinstall
it.
The product is set to override the
<Supply> Very Low message and to
continue printing.
Replace any low print cartridges. See
Change print cartridges on page 79.
The colors on the printed page do not
match the colors as they appear on the
screen.
The colors on your computer monitor
might differ from the product output.
See Match colors on page 58
If extremely light colors or extremely dark
colors on screen are not printing, your
software program might interpret
extremely light colors as white or
extremely dark colors as black.
If possible, avoid using extremely light or
extremely dark colors.
ENWW Solve image-quality problems 115