HP Color LaserJet Professional CP5220 Series - User Guide

Solve Macintosh problems
Solve problems with Mac OS X
NOTE: If you are installing the product using a USB connection, do not connect the USB cable to the product
and the computer before you install the software. Connecting the USB cable will cause the Mac OS X to
automatically install the product, but the installation will be faulty. You must then uninstall the product,
disconnect the USB cable, reinstall the software from the product CD-ROM, and reconnect the USB cable
when the software prompts you.
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause Solution
The product software might not have been installed or was installed
incorrectly.
Make sure that the product PPD file is in the following hard-drive folder:
LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/
<LANG>.LPROJ where <lang> is the two-letter language code for the
language that you are using. If necessary, reinstall the software. See the
getting started guide for instructions.
The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: LIBRARY/
PRINTERS/PPDS/CONTENTS/RESOURCES/<LANG>.LPROJ where
<lang> is the two-letter language code for the language that you are
using. Reinstall the software. See the getting started guide for
instructions.
The product name, IP address, or Bonjour printer name does not appear in the printer list in the Print & Fax Center or Printer Setup Utility.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on, and
the Ready light is on. If you are connecting through a USB or Ethernet
hub, try connecting directly to the computer or use a different port.
The wrong connection type might be selected. Make sure that USB, IP Printing, or Bonjour is selected, depending on the
type of connection being used.
The wrong product name, IP address, or Bonjour host name is being
used.
Print a network summary page (see
Information pages on page 64).
Verify that the product name, IP address, or Bonjour host name on the
network summary page matches the product name, IP address, or
Bonjour host name in the Print Center, Printer Setup Utility, or Print &
Fax list.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on, and
the Ready light is on. If you are connecting through a USB hub, try
connecting directly to the computer or use a different port.
The product software might not have been installed or was installed
incorrectly.
Make sure that the product PPD file is in the following hard-drive folder:
LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/
<LANG>.LPROJ where <lang> is the two-letter language code for the
language that you are using. If necessary, reinstall the software. See the
getting started guide for instructions.
122 Chapter 10 Solve problems ENWW