HP LaserJet M1130/M1210 MFP User Guide

Problems receiving faxes
NOTE: Use the fax cord that came with the product in order to ensure that the product functions correctly.
The product cannot receive faxes from an extension telephone.
Cause Solution
The extension-telephone setting might be disabled. Change the extension-telephone setting.
The fax cord might not be securely connected. Verify that the fax cord is securely connected between the
telephone jack and the product (or another device that is
connected to the product). Press 1-2-3 in sequence, wait for
three seconds, and then hang up.
The product dialing mode might be incorrectly set, or the
extension phone might be incorrectly set.
Verify that the product dialing mode is set to Tone. Verify that the
extension phone is set up for tone dialing as well.
The product is not answering incoming fax calls.
Cause Solution
The answer mode might be set to Manual. If the answer mode is set to Manual, the product does not answer
calls. Start the fax-receiving process manually.
The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting to verify that it is set properly.
The answer-ring pattern feature might be turned on, but you do
not have the service, or you do have the service and the feature is
not set correctly.
Check the answer-ring pattern feature to verify that it is set
properly.
The fax cord might not be correctly connected, or the fax cord is
not working.
See the getting started guide to check the installation. Verify that
you are using the fax cord that came with the product.
The product might not be able to detect incoming fax tones
because the answering machine is playing a voice message.
Re-record the answering machine message, leaving at least two
seconds of silence at the beginning of the message.
Too many devices might be connected to the telephone line. Do not attach more than three devices to the line. Remove the
last device that was connected and determine whether the
product works. If not, continue removing devices one at a time
and retry after removing each one.
The telephone line might not be working. Do one of the following:
●
Increase the volume on the product, and then press the
Send Fax
button on the control panel. If a dial tone
exists, the telephone line is working.
●
Disconnect the product from the telephone jack, and then
connect a telephone. Try to make a telephone call to verify
that the telephone line is working.
144 Chapter 10 Fax (M1210 Series only) ENWW