LASERJET PRO 300 COLOR MFP LASERJET PRO 400 COLOR MFP Software Technical Reference M375 M475
HP LaserJet Pro 300 color MFP M375 / HP LaserJet Pro 400 color MFP M475 Software Technical Reference
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Table of contents 1 Document and product basics ...................................................................................................................... 1 Purpose and scope .............................................................................................................................. 2 Software availability and localization .................................................................................................... 3 Printing-system software on the Web .................
Help system ...................................................................................... 16 Advanced tab features ...................................................................... 18 Printing Shortcuts tab features ......................................................... 21 Paper/Quality tab features ................................................................ 28 Effects tab features ........................................................................... 35 Finishing tab features ...
Print Quality page ............................................................................. 78 EcoSMART Console page ................................................................ 78 Print Density page ............................................................................ 79 Paper Types page ............................................................................ 79 System Setup page .......................................................................... 79 Service page .................
Uninstall the printer driver by using the Server Properties feature .................................. 118 3 Mac software and utilities .......................................................................................................................... 119 Software installation methods .......................................................................................................... 120 CD installation ............................................................................................
Set up a printer with a Mac ............................................................................. 146 Troubleshoot the product setup ...................................................................... 147 Remove software from Mac operating systems ............................................................................... 148 4 Linux, Unix and other .................................................................................................................................
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List of tables Table 1-1 Software CD supported languages .................................................................................................... 4 Table 1-2 Supported discrete driver languages ................................................................................................. 6 Table 1-3 Installer component languages .......................................................................................................... 7 Table 1-4 Documentation languages ...............
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List of figures Figure 2-1 Incompatible print settings warning ................................................................................................ 17 Figure 2-2 Incompatible Print Settings dialog .................................................................................................. 17 Figure 2-3 Advanced tab .................................................................................................................................. 18 Figure 2-4 Printing Shortcuts tab ........
Figure 2-33 HP Device Toolbox, System tab – Product Security page ............................................................ 80 Figure 2-34 HP Device Toolbox, Print tab – Printing page .............................................................................. 81 Figure 2-35 HP Device Toolbox, Print tab – PCL5 page .................................................................................. 81 Figure 2-36 HP Device Toolbox, Print tab – PostScript page .............................................
Figure 2-74 Software installation — Connect USB screen for wireless connected installation ...................... 106 Figure 2-75 Software installation — Wireless Network(s) Found screen for wireless connected installation ......................................................................................................................................................... 107 Figure 2-76 Software installation — Wireless Network Setup screen for wireless connected installation .....
Figure 3-25 Mac installation — HP ePrint Offer screen ................................................................................. 139 Figure 3-26 Mac installation — Select Device screen .................................................................................... 140 Figure 3-27 Mac installation — Installation Options screen ........................................................................... 141 Figure 3-28 Mac installation — Password popup ..............................................
1 ENWW Document and product basics ● Purpose and scope ● Software availability and localization 1
Purpose and scope This software technical reference (STR) provides information about and troubleshooting tips for the printing-system software for the product. This STR is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC) agents, support engineers, system administrators, management information systems (MIS) personnel, and end users, as appropriate.
Software availability and localization This section provides information about the availability of the product printing-system software and related software and firmware. Printing-system software on a CD is available from HP fulfillment centers. Printing-system software on the Web All software that is contained on the installation CD is also available on the Web. Web deployment is the preferred method for obtaining the latest software.
● Prerequisites ● Setup ● Utilities ● x64 The Utilities folder contains the files to run these stand-alone utilities: ● FileToEmail ● Scrubber CD versions and language support The product printing-system software CD is available with the following components and languages.
Table 1-1 Software CD supported languages (continued) ENWW Language Two-letter abbreviation HP-preferred name File designation Simplified Chinese ZHCN Simplified Chinese ZHCN Slovak SK Slovak SKWW Slovenian SL Slovenian SLWW Spanish ES Espanol ESWW Swedish SV Svenska SVWW Thai TH Thai THWW Traditional Chinese ZHTW Traditional Chinese ZHTW Turkish TR Turkce TRWW Software availability and localization 5
Driver languages The product provides driver support in the following languages.
Installer languages The product provides installer component support in the following languages.
Documentation languages The product provides documentation in the following languages.
2 Windows software description and installation Introduction The product comes with software and installers for Microsoft Windows and Apple Computer, Inc., Mac systems. Linux and UNIX systems are supported, and software is available on the Web. For information about specific system installers, drivers, and components, see the section that corresponds to that system. For information about Mac software, see Mac software and utilities on page 119.
Install overview The printing-system software CD contains the product software. The printing-system software can also be installed when the product is connected to the computer through Smart Install. For all supported operating systems, each install option presents a series of screens that guide you through the installation process.
CD installation and HP Smart Install installation ● Supported operating systems for Windows ● Software installation types for Windows Supported operating systems for Windows The product comes with software for the following Windows operating systems: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows Server 2003 (32-bit, Service Pack 3) ● Windows Server 2008 and 2008 R2 (32-bit and 64-bit) Software installation types for Windows
Installation for software components from the Web Supported operating systems for Windows The product comes with software for the following Windows operating systems: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows Server 2003 (32-bit, Service Pack 3) ● Windows Server 2008 and 2008 R2 (32-bit and 64-bit) Software installation types for Windows The product software can be installed in the following ways: 12 ● Microsoft Add Print
HP LaserJet software components for Windows Installer The installer program installs the printer-system software based on software components selected during the installation process. There is an installer system check that will verify if the operating system is supported by the installer. Uninstaller The uninstall program removes files and folders that were installed when the printing-system software was originally installed on the computer.
Printer-driver version numbers for Windows operating systems Access to printer-driver version numbers varies, depending on the operating system in which the product is installed. NOTE: For a list of HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 printer drivers, updated HP printing-system software, and product-support information, go to: http://www.hp.com/go/LJColorMFPM375_software or http://www.hp.
To gain access to the printer driver settings from within most software programs, follow these steps: 1. Click the File menu. 2. Click the Print item. 3. Click the Properties button. The appearance and names of the driver tabs can vary, depending on the operating system. These driver settings apply only while that software program is open. You can control the drivers directly from the Printers folder.
Printer Properties driver tabs This set of tabs controls the driver behavior and driver connections. To gain access to the Printer Properties tabs, follow these steps: 1. In Windows 7, click the Start button, and then click the Devices and Printers item. In Windows Vista, Windows XP, and Windows Server 2003, click the Start button, and then click the Printers item. In Windows Server 2008 and 2008 R2, click the Start button, click the Settings item, and then click the Printers and Faxes item. 2.
NOTE: Constraint messages are limited, and the underlying software architecture might accept some settings that are illogical or impossible for the product to perform. Sending a job with incompatible settings can lead to unexpected results. If print jobs do not print as expected, check the product documentation for the product capabilities. In supported Windows operating environments, some technically invalid print-driver configurations result in warning messages.
To resolve the conflicting settings, click the Restore my previous settings option, and then click the OK button. The driver resets the conflicting control back to its previous state. If you want to keep the conflicting setting, click the Keep this setting, and I will change it later option, and then click the OK button. NOTE: In this example, the conflict can be resolved manually.
● Graphic ● Document Options Paper/Output The Paper/Output setting contains the following controls: ● Copy Count setting ● Collated selection Copy Count Use this control to set the number of copies to print. Collated Use this control to collate printed copies.
Advanced Printing Features When the Advanced Printing Features setting is Enabled, metafile spooling is turned on and Finishing tab options such as Page Order, Booklet Layout, and Pages per Sheet are available, depending on the product. Enhanced metafile spooling is used to greatly reduce the amount of time that elapses between a request to print (initiated by a software program) and the return of control to the software program by the operating system.
When this option is selected, you must use one of the following settings: ● ◦ Auto (the default setting) ◦ Optimize for Raster ◦ Optimize for Text and Vector Alternative Letterhead Mode Alternative Letterhead Mode feature affects the way you load letterhead or preprinted paper. This setting is turned off by default. When selected, this option eliminates the need to flip or reload letterhead or preprinted paper in a tray, whether you are printing on one or both sides of the sheet.
Figure 2-4 Printing Shortcuts tab The Printing Shortcuts tab saves commonly used driver settings under a shortcut name.
● Snapshot Photos ● Glossy/Presentation Factory Defaults When Factory Defaults is selected, the customizable options are grayed out, locking in those default options. The Factory Defaults are as follows: ● Paper sizes: Letter (This setting changes according to country/region.
● 4x6 ● 5x8 ● A3 ● A4 ● A5 ● A6 ● B4 (JIS) ● B5 (JIS) ● 10x15cm ● 8K 270x390 ● 16k 195x270mm ● 8K 260x368 ● 16k 184x260mm ● 8K 273x394 ● 16k 197x273mm ● Japanese Postcard ● Double Japan Postcard Rotated ● Envelope #10 ● Envelope Monarch ● Envelope B5 ● Envelope C5 ● Envelope DL Paper source The following options are available: 24 ● Automatically Select (default) ● Printer auto select ● Manual Feed in Tray 1 ● Tray 1 ● Tray 2 Chapter 2 Windows software
Paper type The following options are available: ENWW ● Unspecified (default) ● Plain ● HP EcoSMART Lite ● HP LaserJet 90g ● HP Color Laser Matte 105g ● HP Premium Choice Matte 120g ● HP Premium Presentation Matte 120g ● HP Brochure Matte 150g ● HP Cover Matte 200g ● HP Matte Photo 200g ● HP Premium Presentation Glossy 120g ● HP Brochure Glossy 150g ● HP Tri-fold Brochure Glossy 150g ● HP Brochure Glossy 200g ● Intermediate 85–95g ● Mid-Weight 96-110g ● Heavy 111-130g ● E
● Colored ● Bond ● Recycled ● Rough ● Heavy Rough ● HP Tough Paper ● Opaque Film Print on both sides The following options are available: ● No (default) ● Yes, Flip Over ● Yes, Flip Up Pages per sheet The following options are available: ● 1 page per sheet (default) ● 2 pages per sheet ● 4 pages per sheet ● 6 pages per sheet ● 9 pages per sheet ● 16 pages per sheet Color options The following options are available: ● Color (default) ● Black & White Envelopes These setting
● Paper type: Envelope ● Color options: Color Cardstock Heavy These settings are automatically selected: ● Paper sizes: Letter (This setting changes according to country/region.) ● Paper source: Automatically Select ● Paper type: HP Cover Matte 200g ● Print on both sides:No ● Color options: Color Labels These settings are automatically selected: ● Paper sizes: Letter (This setting changes according to country/region.
Booklet Printing These settings are automatically selected: ● Paper sizes: Letter (This setting changes according to country/region.) ● Paper source: Automatically Select ● Paper type: Unspecified ● Booklet Layout: Left binding Snapshot Photos These settings are automatically selected: ● Paper sizes: 4x6 (This setting changes according to country/region.
Use the Paper/Quality tab to specify paper size, type, and source. You can also use this tab to specify different paper selections for the front cover, first page, other pages, last page, and back cover of the document. The following figure shows the Paper/Quality tab.
● Paper type ● Special pages Paper sizes The Paper sizes setting is a drop-down menu that lists all of the supported paper sizes. When you move the mouse over the dimensions label, the mouse cursor changes from an arrow to a gloved hand. Click the dimensions label to toggle between English and metric units.
If you type a new name into the Name text box, but then do not click Save, you can change the width and height values without losing the name. However, if you close the dialog box without clicking Save, any unsaved name or size values are lost without warning. Paper size The width and height values can be changed by typing numeric strings into the edit boxes in the Paper Size group box.
Paper type The Paper type drop-down menu shows the first few paper types that the product supports and an entry for More. Clicking More opens the Type Is dialog box. Click the + next to Type Is and its subcategories to view all of the paper types that the product supports, listed in the following categories.
● ◦ HP Brochure Glossy 200g ◦ Card Glossy 176-220g Other ◦ Color Laser Transparency ◦ Labels ◦ Letterhead ◦ Envelope ◦ Heavy Envelope ◦ Preprinted ◦ Prepunched ◦ Colored ◦ Rough ◦ Heavy Rough ◦ HP Tough Paper ◦ Opaque Film The default setting is Unspecified. No mechanism exists for manually adding custom paper types through the driver. Use HP Web Jetadmin to add custom paper types.
Covers To use specific cover settings, click the Covers item in the Special Pages list. Use the Covers options to include a blank or preprinted cover on a document, or to include a front/ back cover from a source tray that is different from the one used for the remainder of the document. The following are the Covers options: ● Add a blank or preprinted cover: Select which cover is customized: Front, Back, or Both.
document preview image appears in the upper-right corner of the following Printing Preferences driver tabs: ● Printing Shortcuts ● Paper/Quality ● Effects ● Finishing ● Color Switching between tabs does not change the location or appearance of the document preview image. When you move the mouse over the document preview image, the mouse cursor changes from an arrow to a gloved hand. You can toggle between portrait and landscape page orientation by clicking the image.
Figure 2-6 Effects tab The Effects tab contains the following controls: ● Resizing Options ● Document preview image ● Watermarks Resizing Options The Resizing Options group box consists of the following controls: ● Actual size (default) ● Print document on ● Scale to fit ● % of actual size Actual size Actual size is the default setting. It prints the document without changing the document size.
Print document on Click the Print document on option to format the document for one paper size and then print the document on a different paper size, with or without scaling the image to fit the new paper size. The Print document on control is disabled by either of the following conditions: ● The % of actual size value is not 100. ● The Pages per sheet value (on the Finishing tab) is not 1. When Print Document On is selected, the drop-down menu shows the paper sizes on which you can print.
The following settings disable % of actual size: ● Print document on (on the Effects tab) is selected ● Pages per sheet (on the Finishing tab) is not 1 Document preview image The document preview image is a line-drawn image of a page that represents graphics and text. The document preview image is always oriented so that the contents of the page are right-side-up.
Watermarks are applied to logical pages. For example, when Pages per sheet is set to "4" and First page only is turned off, four watermarks appear on the physical page (one on each logical page). Click Edit, and the Watermark Details dialog box appears. The dialog box shows a preview image and provides options for creating a new watermark and controlling the message angle and font attributes. Click OK to accept all of the changes that are made in the Watermark Details dialog box.
Message Angle Use the controls in the Message Angle group box to print the watermark in different orientations on the page. All settings center the watermark string within the page; the selection of a particular setting affects only the angle of the string placement. The following settings are available: ● Diagonal. This is the default setting. Select this setting to place the text along a line that spans the lower-left to upper-right corners of the page. ● Horizontal.
◦ Medium ◦ Medium dark ◦ Dark ◦ Very dark ◦ Darkest These values represent the intensity of the gray that is used. Select Light to produce a lightly saturated gray watermark. Select Lightest to produce the lightest shade of watermark. Select Darkest to produce a black watermark. ● Size Font sizes from 1 to 999 points are available from the Size menu. The default point size is language-dependent.
Finishing tab features NOTE: The Finishing tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 15. Use the Finishing tab to print booklets and control the paper output. The following figure shows the Finishing tab.
● Pages per sheet ● Print page borders ● Page order Print on both sides The default setting for the Print on both sides option is off (not selected). Select the Print on both sides check box to print on the second side of the paper. NOTE: To make the Print on both sides check box available in the document options, verify the Duplex Unit (for 2–sided printing) is set to Installedon the Device Settings tab in the print-driver Properties tab set.
pages per sheet, the booklet setting is disabled. See Pages per sheet on page 44 for more information. Book and Booklet Printing The HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 supports book and booklet printing. A book is a print job consisting of at least two pages. It can have a different paper type for the front cover, first page, other pages, last page, or back cover.
● 6 pages per sheet ● 9 pages per sheet ● 16 pages per sheet NOTE: When you select an option other than 2 pages per sheet, booklet printing is unavailable. Related controls indented beneath Pages per Sheet are Print page borders and Page order, which become active when Pages per sheet is greater than 1. Print page borders Print page borders sets a line around each page image on a printed sheet to help visually define the borders of each logical page.
NOTE: Nearly all software programs establish the orientation for the printed page, so the page orientation in the driver is useful only for the few software programs that do not set an orientation. The Orientation group box contains the following options: ● Portrait. The top edge of the document is the shorter edge of the paper. ● Landscape. The top edge of the document is the longer edge of the paper. ● Rotate by 180 degrees.
● Color Options ● Color Themes ● Document preview image ● HP EasyColor NOTE: Color Options and Color Themes settings are only available when HP EasyColor is not selected. Color Options Use the Color Options group box to adjust the independent color controls. The settings affect the print job color rendering and print quality.
● Graphics ◦ ● Neutral Grays Photographs ◦ Neutral Grays Edge Control The Edge Control setting determines how edges are rendered, to prevent a gap or white line on a colored background. Edge Control has two components: adaptive halftoning and trapping. Adaptive halftoning increases edge sharpness. Trapping reduces the effect of color plane misregistration by overlapping the edges of adjacent objects slightly.
Color Themes The Color Themes group box contains the following RGB color options, which determines how colors are rendered: NOTE: To activate the Color Themes controls, clear the HP EasyColor check box. ● Default (sRGB) ● Photo (sRGB) ● Photo (Adobe RGB 1998) ● Vivid (sRGB) ● None Default (sRGB) Select Default (sRGB) for most printing needs. This setting instructs the product to interpret RGB color as sRGB, which is the accepted standard of Microsoft and the World Wide Web Consortium (W3C).
Document preview image The document preview image is a line-drawn image of a page that represents graphics and text. The document preview image is always oriented so that the contents of the page are right-side-up. The document preview image appears in the upper-right corner of the following Printing Preferences driver tabs: ● Printing Shortcuts ● Paper/Quality ● Effects ● Finishing ● Color Switching between tabs does not change the location or appearance of the document preview image.
Figure 2-9 Services tab The Services tab contains the following group boxes: ● Internet Services Internet Services The Internet Services group box contains the Select a destination drop-down menu with the following selections: ● Online diagnostic tools. Download diagnostic tools ● Support and troubleshooting. This is the main Web site for HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 product support. ● Product manuals. View or download product manuals.
Device Settings tab features NOTE: The Device Settings tab is located on the Printer Properties tab set. For information about how to access these tabs, see Printer Properties driver tabs on page 16, Available options depend on the feature. The following figure shows the Device Settings tab. Figure 2-10 Device Settings tab The Device Settings tab contains controls for paper-handling devices and controls for managing the product.
The trays listed in the Form to Tray Assignment setting include standard trays and optional accessory trays. Generally, items that are installed separately have a separate Installable Options setting. The input trays listed here are also listed as paper sources on the Paper/Quality tab. Configuring the trays 1. Select the appropriate tray in the Form to Tray Assignment list. 2. Use the drop-down menu to select the paper size (or form) that is loaded in that tray. 3.
6. Click Properties. The HP Font Installer dialog box appears. 7. Type the name and path of the font metric file in the Printer Font File Location text box, or click Browse to locate the file on the computer. The font file names appear in the Font(s) to be Added window. 8. Select the fonts that you want to add, and then click Add. The fonts are installed and the file names appear in the Installed Font(s) window. 9. Click OK to close the HP Font Installer dialog box. Removing external fonts 1.
Automatic Configuration The feature automatically updates the registry and changes the configuration information that appears on the Device Settings tab. This setting is disabled by default. Printer Status Notification Use this control to enable or disable the product feature that sends printer status notification pop-up messages for certain product events. Tray 3 (optional) Select Installed if this input tray is installed under the printer.
Figure 2-11 About tab The About tab lists driver installation file names and their version numbers. The About tab also indicates whether the driver was autoconfigured, whether administrator preferences were set, the date the driver was last configured, and whether the configuration is autoconfigured or userconfigured. The About button is also available on most driver screens. The About button provides a driver version number and creation date.
Enterprise AutoConfiguration Enterprise AutoConfiguration (EAC) uses bidirectional communication to provide autoconfiguration functionality for installation of the print driver over a network, whether you use the installer on the printing-system software CD or the Add Printer Wizard to install the driver. Driver installation that includes EAC is configured with the same settings as the physical configuration of the product. Configuration occurs without user interaction.
Table 2-3 EAC availability in Microsoft Windows and Microsoft Share (continued) Method Connection type Add Printer Direct connect Microsoft Share1 2000 XP 2000/XP host with 2000/XP client/ Windows Server 2008/ Windows Vista TCP/IP x x x IPX/SPX x x x TCP/IP (HP) x x x TCP/IP (MS) x x x IPX/SPX (HP) x x x Parallel USB Network Jetdirect Standard 1 This column represents the following Microsoft Share configurations: Windows 2000, Windows XP, Windows Server 2003, Windows Server 2
For example, if the product is installed and an optional paper-handling accessory is added later, use the Update Now feature to query the product and update the settings to match the new product configuration. The feature automatically updates the registry and changes the configuration information that appears on the Device Settings tab.
HP UPD Driver Configuration configures the driver to match the accessories that are installed on the product, or to match the settings that IT administrators make in the configuration (.CFG) file (for example, optional trays, total amount of memory, job-storage settings, or mopier settings).
For detailed information about gaining access to and installing these tools, see the HP Driver Configuration Support Guide at the following Web site and click on the Manuals link. www.hp.com/go/dcu Continuous export The term "continuous export" refers to the ability of the print driver to copy the latest print-driver settings back to the working copy of the preconfiguration file.
● Times New Roman Italic ● Arial Italic ● Courier New Bold ● Times New Roman Bold ● Arial Bold ● Courier New Bold Italic ● Times New Roman Bold Italic ● Arial Bold Italic ● Symbol ● Wingdings ● Courier New ● Times New Roman Default fonts The following default fonts are installed through a full (Easy) installation of the printing-system software. Table 2-6 Default fonts 62 Font name Font style File name Albertus Extra Bold Regular ALBR85W.TTF Albertus Medium Regular ALBR55W.
Table 2-6 Default fonts (continued) ENWW Font name Font style File name CourierPS Regular CPSR45W.TTF CourierPS Bold CPSR65W.TTF CourierPS Bold Oblique CPSR66W.TTF CourierPS Oblique CPSR46W.TTF Garamond Antiqua GARR45W.TTF Garamond Halbfett GARR65W.TTF Garamond Kursiv GARR46W.TTF Garamond Kursiv Halbfett GARR66W.TTF Helvetica Regular HELR45W.TTF Helvetica Bold HELR65W.TTF Helvetica Bold Oblique HELR66W.TTF Helvetica Narrow Regular HELR47W.
Table 2-6 Default fonts (continued) Font name Font style File name New Century Schoolbook Italic NCSR56W.TTF New Century Schoolbook Roman NCSR55W.TTF Palatino Bold PALR65W.TTF Palatino Bold Italic PALR66W.TTF Palatino Italic PALR46W.TTF Palatino Roman PALR45W.TTF SymbolPS Regular SYMPS__.TTF Times* Bold TIMR65W.TTF Times Bold Italic TIMR66W.TTF Times Italic TIMR46W.TTF Times Roman TIMR45W.TTF Univers Bold UNVR65W.TTF Univers Bold Italic UNVR66W.
● Perform text recognition on the scanned item through Readiris, if Readiris text-recognition software is installed on the computer. ● Open the scanned item with any third-party software program that supports the drag-and-drop function. To use the HP Scan software, click Start, select Programs or All Programs, select HP, select the name of the product, and then click HP Scan. The HP Scan software saves the scan as any of the following image file types: ● .BMP ● .PNG ● .JPG ● .PDF ● .
Figure 2-12 HP Scan dialog box The list contains any user-defined destinations, and the following default destination options: ● Save as PDF ● Save as JPEG ● E-mail as PDF ● E-mail as JPEG ● Everyday Scan After you select a destination, click Scan to start the scan. Click the Advanced Settings link to open the Advanced Settings dialog box, where you can create, change, or delete the destination options that are available.
programs, you must specify the correct software program and specify a file type that your program supports. E-mail The HP Scan software for Windows supports only 32-bit messaging application programming interface (MAPI)-compliant e-mail programs, and does not support Internet-based e-mail programs such as Hotmail, Yahoo, or MSN. The following table lists examples of supported e-mail programs.
Table 2-8 Available scan settings (continued) Option Scan settings File type ● Portable Network Graphics (*.png) ● Adobe PDF (*.pdf) ● JPEG (*.jpg) ● Windows Bitmap (*.bmp) ● TIFF (*.tif) ● Entire Scan Area ● Letter (8.5 x 11 inches) ● Legal (8.5 x 14 inches) *Document Feeder Only ● A4 (210 x 297 mm) ● 3.
Figure 2-14 WIA-driver user interface — flatbed When you use the WIA scan driver, you must modify the brightness and contrast after you perform the scan. Contrast or brightness modifications cannot be set on the product. Only native product resolutions are supported, and no software interpolation is performed. The WIA scan driver supports document feeder or flatbed scanning, but does not support duplex scanning. The WIA scan driver supports the following file types: ● .BMP ● .JPG ● .GIF ● .
NOTE: The product must be connected to a network and have Internet access to use HP ePrint. HP ePrint is disabled as a default setting in the product. Use this procedure to enable it. 1. Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server. 2. Click the HP Web Services tab. 3. Select the option to enable Web Services.
Click the Help & Learn Center on the Documentation screen of the installer to open an HTML help system that provides step-by-step instructions for performing specific tasks, including clearing jams and loading trays. Figure 2-15 Help & Learn Center The Help & Learn Center can also be opened from the Windows Start menu. 1. Click the Start button, select the Programs or All Programs item, and then click the HP item. 2. Click the product name item, and then click the Help & Learn Center item.
To access the HP Device Toolbox, complete one of the following procedures: ● Click the Windows Start button, click the Programs or All Programs item, click the HP item, click the product group, and then click the HP Device Toolbox item. ● On network-connected products, you can open a Web browser and type the product IP address in the address bar. The product IP address displays on the product control panel. If that feature is disabled, the IP address is documented on a configuration page.
Home tab Use the Home tab to access and print detailed information regarding product and supply status, product configuration, network configuration, and usage. The Home tab contains the following pages: ● Device Status ● Supplies Status ● Device Configuration page ● Network Summary page ● Reports ● Color Usage Log ● Event Log page Device Status The Device Status page shows product status messages. The Device Status page also contains some pertinent product information and settings.
Supplies Status The Supplies Status page shows the status of all of the product supplies, including the print cartridges. Figure 2-18 HP Device Toolbox, Home tab – Supplies Status page Device Configuration page The Device Configuration page shows the values of all of the settings that are available in the product. The contents of this page are consistent with the configuration page that the firmware generates.
Network Summary page The Network Summary page contains information about the network and its enabled features. Figure 2-20 HP Device Toolbox, Home tab – Network Summary page Reports Use the Reports page to print the internal special pages the device generates.
● PS Font List ● Demo Page Figure 2-21 HP Device Toolbox, Home tab – Reports page Color Usage Log Click the Color Usage Log tab to: ● Find the Product Name and Serial Number, which are listed under the Product Info subheading. ● Check the number of print jobs stored, which is listed under the Usage Totals subheading. The log also includes information about how much color the product has used. ● Delete the currently stored Color Usage Log information by clicking Clear Job Log.
● Paper Setup page ● Print Quality page ● EcoSMART Console page ● Print Density page ● Paper Types page ● System Setup page ● Service page ● Save and Restore page ● Product Security page Device Information page The Device Information page contains identifying information about the product: ● Device Description. This field shows the version of the HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 product that is installed. ● Asset Number.
Paper Setup page Use Paper Setup page to configure the paper-setup settings for the product. Change the default settings by clicking the black arrow next to each option and highlighting the selection. Figure 2-25 HP Device Toolbox, System tab – Paper Setup page Print Quality page Use the Print Quality page to change the print quality defaults for the product.
Print Density page Use the Print Density page to control the print density of each print cartridge on the product. Figure 2-28 HP Device Toolbox, System tab – Print Density page Paper Types page Use the Paper Types page to set the default paper type settings for the product. Figure 2-29 HP Device Toolbox, System tab – Paper Types page System Setup page Use the System Setup page to change settings on the product such as Jam Recovery and Auto Continue.
Service page Use the Service page to start the cleaning mode procedure on the product. Figure 2-31 HP Device Toolbox, System tab – Service page Save and Restore page Use the Save and Restore page to save, load, or restore device settings. Figure 2-32 HP Device Toolbox, System tab — Save and Restore page Product Security page Use Product Security page to set or change the administrator password.
Printing Use the Printing page to change the printing defaults for the product. Figure 2-34 HP Device Toolbox, Print tab – Printing page PCL5 Use the PCL5 page to change the PCL defaults for the product. Figure 2-35 HP Device Toolbox, Print tab – PCL5 page PostScript Use the PostScript pane to turn off/on PostScript printing errors. If Print PostScript errors is set to On, the product will print multiple pages of PostScript characters when an error is encountered.
Receive Options Use the Receive Options page to select whether to print received faxes or forward received faxes to a specified number. Figure 2-37 HP Device Toolbox, Fax tab — Receive Options Phone Book Use the Phone Book page to store frequently used fax numbers.
Junk Fax List If you do not want to receive faxes from specific people or businesses, use the Junk Fax List page to store the fax numbers you want to block. Figure 2-39 HP Device Toolbox, Fax tab — Junk Fax List Fax Activity Log The Fax Activity Log displays a history of all fax activity for the product. Figure 2-40 HP Device Toolbox, Fax tab — Fax Activity Log Networking tab Use the Networking tab to view and change settings for the network connection and communication with the product.
● Certificates page ● HTTPS Enforcement page ● SNMP page Network Summary The Network Summary page contains all the information about the network and its enabled features. Figure 2-41 HP Device Toolbox, Networking tab – Network Summary page IPv4 Configuration Use the IPv4 Configuration pane to modify settings for basic TCP/IPv4 Network configuration.
Click Apply to keep changes. When you click the Apply button, a confirmation dialog appears. Click the Yes button to continue. Figure 2-42 HP Device Toolbox, Networking tab – IPv4 Configuration page IPv6 Configuration The IPv6 Configuration page shows the status of the IPv6 network configuration settings. This page is read-only and no settings can be modified here. Up to seven IPv6 addresses can be shown on this page, depending upon the automatic configuration of the networking firmware.
Wireless Configuration Use the Wireless Configuration page to turn off/on the wireless capabilities for the product. Figure 2-44 HP Device Toolbox, Networking tab – Wireless Configuration page Wireless Direct Setup Use the Wireless Direct Setup page to enable devices within wireless range to connect to the product and print.
Table 2-9 Network Identification pane – Text Entities Text Entity Disabled status Host name Disabled if configured by BOOTP Domain name (IPv4/IPv6) Disabled if configured by BOOTP, DHCPv4, or DHCPv6 Domain name (IPv6) Disabled if configured by DHCPv6 Bonjour Service name Disabled if Bonjour is disabled Figure 2-46 HP Device Toolbox, Networking tab – Network Identification page Advanced page Use the Advanced page to configure the enabled settings and other settings, such as link speed, for the pro
You may also use the Certificates page to upload a Certificate Authority (CA) certificate to verify the e-mail server's certificate, for increased security Figure 2-48 HP Device Toolbox, Networking tab — Certificates page HTTPS Enforcement page Use the HTTPS Enforcement page to securely manage the network device using a Web browser and the HTTPS protocol.
HP Web Services tab Web Services Setup page Use the Web Services Setup page to enable or disable the HP Web Services feature. Figure 2-51 HP Device Toolbox, Web Services Setup page Proxy Settings page Use the Proxy Settings page to set the HP Web Services proxy server. Figure 2-52 HP Device Toolbox, Proxy Settings page HP Smart Install tab Use the HP Smart Install tab to enable or disable the HP Smart Install installation method.
HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be installed only on the network administrator’s computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 4.
Detailed Windows installation instructions The dialog boxes shown here appear in the Windows XP Professional installation sequence. The order and appearance of dialog boxes can vary among operating systems. Use the Recommended installation with HP Smart Install or the CD NOTE: If HP Smart Install does not start automatically, AutoPlay might be disabled on your computer. Browse to the computer and double-click the HP Smart Install CD drive. Double-click the Setup.
2. Click the I have reviewed and accept the installation agreements check box, and then click the Next button. Wait a few minutes while the program sets up, and then the Software Install screen appears. Figure 2-56 HP Smart Install — Software Install screen 3. Select a connection type option on the Connection Type screen, based on how the product connects to the computer. NOTE: If you are installing a base unit (which does not have a network connection option), this screen does not appear.
Figure 2-57 Software installation — Connection Type screen ● For USB-connected products, follow these steps: ▲ Connect the product to the computer when prompted at the Connect the Product screen. The installer program opens a progress bar as it automatically starts the software installation.
● For wired network connected products, follow these steps: a. Select the Connect through a wired network option. Figure 2-59 Software installation — Connection Type screen for wired network installation b. If the product's network settings are not known, select the Automatically find my product on the network option. c. If the product's networking settings are known, enter either the product's host name, IP address, or hardware address. NOTE: d.
e. A list of products is displayed on the Network Product(s) Found screen. Select the product to install and then click the Next button Figure 2-60 Software installation — Network Product(s) Found screen ● For wireless network connected products, follow these steps: a. Select the Connect through a wireless network option, and then click the Next button.
b. The installer program prompts you to connect the USB cable, momentarily, between the computer and the product. Connect the cable and the installer program continues automatically.
c. In the Wireless Network(s) Found screen, select the correct network, and then click the Next button. Figure 2-63 Software installation — Wireless Network(s) Found screen for wireless connected installation NOTE: If the correct network does not appear, click the Search Again button, or click the I do not see my wireless network. I will specify it manually. check box and manually enter the network information.
d. In the Wireless Network Setup screen, provide the wireless network security key, and then click the Next button.
4. When the installation completes, the Product Configuration screen appears. Figure 2-65 Software installation — Product Configuration screen ● Install the Bing Toolbar to use with Windows Internet Explorer by selecting the Install the Bing Toolbar check box. ● Make this product the default printer by selecting the Set as default printer check box. ● Send a test page to the product by selecting the Print a test page check box. Click the Next button to continue..
5. Click the Fax Setup Wizard button to configure the fax functions on the product, or you may run the Fax Setup Wizard at a later time by clicking the Start button, clicking All Programs, clicking HP, clicking the product folder, then clicking Fax Setup Wizard. 6. Click the Finish button to complete the product installation. Perform a custom installation with HP Smart Install or the CD The custom installation allows you to customize the software installed with your product.
3. Read the license agreement, click the I have reviewed and accept the installation agreements check box, and then click the Next button to continue.. Figure 2-67 Software installation — License agreement screen 4. Select Click here for more install options to customize the software components that are installed with the product. When you have finished customizing the installation, click the Next button to continue to the Connection Type screen.
5. Select a connection type option on the Connection Type screen, based on how the product connects to the computer. NOTE: If you are installing a base unit (which does not have a network connection option), this screen does not appear. Proceed to the next step.
▲ Connect the product to the computer when prompted at the Connect the Product screen. The installer program opens a progress bar as it automatically starts the software installation.
● For wired network connected products, follow these steps: a. Select the Connect through a wired network option. Figure 2-71 Software installation — Connection Type screen for network connected installation b. If the product's network settings are not known, select the Automatically find my product on the network option. c. If the product's networking settings are known, enter either the product's host name, IP address, or hardware address. NOTE: d.
e. A list of products is displayed on the Network Product(s) Found screen. Select the product to install and then click the Next button Figure 2-72 Software installation — Network Product(s) Found screen ● For wireless network connected products, follow these steps: a. Select the Connect through a wireless network option, and then click the Next button.
b. The installer program prompts you to connect the USB cable, momentarily, between the computer and the product. Connect the cable and the installer program continues automatically.
c. In the Wireless Network(s) Found screen, select the correct network, and then click the Next button. Figure 2-75 Software installation — Wireless Network(s) Found screen for wireless connected installation NOTE: If the correct network does not appear, click the Search Again button, or click the I do not see my wireless network. I will specify it manually. check box and manually enter the network information.
d. In the Wireless Network Setup screen, provide the wireless network security key, and then click the Next button.
6. When the installation completes, the Product Configuration screen appears. Figure 2-77 Software installation — Product Configuration screen ● Install the Bing Toolbar to use with Windows Internet Explorer by selecting the Install the Bing Toolbar check box. ● Make this product the default printer by selecting the Set as default printer check box. ● Send a test page to the product by selecting the Print a test page check box. Click the Next button to continue.
110 7. Click the Fax Setup Wizard button to configure the fax functions on the product, or you may run the Fax Setup Wizard at a later time by clicking the Start button, clicking All Programs, clicking HP, clicking the product folder, then clicking Fax Setup Wizard. 8. Click the Finish button to complete the product installation.
Remove software Use the HP Uninstall utility to remove the product software The installed software includes a utility to remove the product software. 1. Click the Windows Start button, click the Programs or All Programs item, and then click the HP item. 2. Click the producty name and then click the Uninstall Product Software item. The HP Uninstaller utility opens.
3. Click the Uninstall button to begin the removal process. When the process is complete, either click the Reboot Now button, or clear the check box and click the Reboot Later button.
Use the software CD to remove the product software The installer program on the software CD includes a utility to remove the product software 1. Insert the printing system software CD into the CD-ROM drive. The software installer detects the language of the operating system, and then displays the main menu of the installation program in the same language. If the installer program has not started after 30 seconds, complete these steps: a. On the Start menu, click the Run option. b.
2. Click the Uninstall option, and then click the Next button. Figure 2-83 Software installation — Uninstall option selected 3. Click the Uninstall button, and then follow the onscreen instructions to complete the process.
4. Click the Uninstall button to begin the removal process. When the process is complete, either click the Reboot Now button, or clear the check box and click the Reboot Later button.
Remove the printer driver by using the Windows Add or Remove Programs feature If the printer driver was installed by the HP Driver Installation Utility (HP DIU), perform the following to uninstall the driver: NOTE: You do not need the printing-system software CD to use this uninstall method. NOTE: To uninstall the software, you must log on with Administrator privileges. 1. Close all programs. 2. Complete one of the following steps.
4. The HP Driver Uninstall Utility launches. Click the Uninstall button to start the uninstall process. Click Cancel to exit the HP Uninstall Utility. Figure 2-88 HP Driver Uninstall Utility screen 5. When the removal is complete, you will be prompted to reboot the computer. De-select the checkbox to reboot at a later time.
Uninstall the printer driver by using the Server Properties feature If the printer driver was installed by the Add Printer Wizard, perform the following to uninstall the driver: NOTE: 118 To uninstall the software, you must log on with Administrator privileges. 1. Close all programs. 2. On the Start menu, do one of the following steps: ● Windows XP and Windows Server 2003: Click the Settings item, and then open the Printers and Faxes item.
3 ENWW Mac software and utilities ● Software installation methods ● Install the Mac printing-system software ● Remove software from Mac operating systems 119
Software installation methods CD installation Supported operating systems for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5, 10.6, and 10.7 NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X 10.6, Intel Core Processor Macs are supported.
Installed software components for Mac The printing-system software for Mac is composed of an HP-created postscript (PS) printer definition file (PPD) and a Printer Dialog Extension (PDE) file that work together with the Mac OS printing system. These files are used by the Mac OS printing system to determine default printer-driver settings and to allow the user to select between the various print options and settings.
HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 PDE A Print Dialog extension file can specify one or more PDEs to load in the Print dialog box to provide HP printer specific features. A printing dialog extension (PDE) is a way to extend the Print dialog box in Mac OS X with custom printer features. A PPD file and printing dialog extension (PDE) for a printer are bound to a printer queue when the queue is created.
2. The main HP Utility screen appears. Click the product in the Printers list. Figure 3-1 HP Utility main screen The following sections describe the screens and features that are available in the HP Utility. HP Utility toolbar Figure 3-2 HP Utility toolbar The HP Utility toolbar includes the following controls. ENWW ● Devices: Click this button to show or hide Mac products found by the HP Utility in the Printers pane at the left side of the screen.
● Supplies: Click this button to open the HP SureSupply Web site. ● Registration: Click this button to open the HP registration Web site. ● Recycling: Click this button to open the HP Planet Partners Recycling Program Web site. Supplies Status In the Information And Support section, click Supplies Status to open the Supplies Status screen. Figure 3-3 Supplies Status screen Click the Detailed Supplies Information button to open the Supplies Status details screen.
Device Information In the Information And Support section, click the Device Information icon to find the product Service ID (if assigned), the firmware version (FW Version), and the Serial Number. Figure 3-4 Device Information screen The product configuration page shows other settings; click the View Configuration Page button. Test In the Information And Support section, click the Test icon to send a test page directly to the printer.
Color Usage In the Information And Support section, click the Color Usage icon to open a screen and print a color-usage log. Figure 3-6 Color Usage screen The color usage log provides the following information. ● Date and time ● Total number of jobs ● Mono (monochrome, or black-and-white) sides ● Color sides ● Paper sheets File Upload In the Information And Support section, click the File Upload icon to open the File Upload screen.
Acrobat Reader programs for .PDF files), but can be sent directly to the product by using the File Upload command. ● HP LaserJet printer command language (.PRN) ● Portable document format (.PDF) ● Postscript (.PS) ● Text (.TXT) On the File Upload screen, click the Choose button to open a navigation screen. Locate the file you want to upload and click the Open button. On the File Upload screen, click the Display response from the device option to verify that the upload was successful.
HP ePrint Center In the Information and Support section, click the HP ePrint Center icon to enable the ePrint feature, which allows you to print from anywhere with a Web connection. Click the Go button to launch the HP ePrint Center. Figure 3-9 HP ePrint Center screen Supplies Management In the Printer Settings section, click the Supplies Management icon to set the threshold for low ink in the individual cartridges.
Trays Configuration Use the Trays Configuration screen to change paper size and type for each of the trays installed on the product. Figure 3-11 Trays Configuration screen 1. In the Printer Settings section, click the Trays Configuration icon. 2. To change the paper type, select a tray and then select a different paper type in the Default Media Type drop-down menu. 3. To change the paper size, select a tray and then select a different paper size in the Default Media Size drop-down menu. 4.
Network Settings In the Printer Settings section, click the Network Settings icon to open the IPv4 Settings screen. Figure 3-13 IPv4 Settings screen This screen provides access to IPv4, IPv6, Bonjour Settings. Click the Configuration drop-down menu, to modify the following settings: ● DHCP ● BootP ● Manual You can also use this screen to modify the following settings: ● Host Name ● IP Address ● Subnet Mask ● Default Gateway To save new settings, click the Apply Now button.
Figure 3-14 Bonjour Settings screen Bonjour is enabled by default. To disable Bonjour, click to clear the Enable Bonjour check box, and then click the Apply Now button. Auto-off In the Printer Settings section, click the Auto-off icon to configure the printer to automatically turn off after a set period of inactivity.
Auto-Answer allows the device to automatically answer incoming calls after a specified number of rings. NOTE: More options and advanced settings may be accessed using the Embedded Web Server in your printer. Refer to the device documentation for more information. Figure 3-16 Basic Fax Settings screen Fax Forwarding In the Fax Settings section, click the Fax Forwarding icon to forward incoming faxes to a different fax number.
Fax Speed Dials In the Fax Settings section, click the Fax Speed Dials icon to enter groups and/or individuals into the Speed Dial memory on your printer. NOTE: Not all devices with Speed Dial support Groups. For more information, see the documentation that came with your device. To create a new single entry, click the + button or double-click within a blank field and start typing. As you type, the Name field will auto-fill using entries in your Address Book.
Figure 3-19 Junk Fax Blocking screen Fax Logs In the Fax Settings section, click the Fax Logs icon to access a record of all fax activity for the device, and to block or unblock any fax numbers from sending to your device. When you have made changes, click the Apply button.
Message Center In the Information section, click the Message Center icon to open the Message Center screen. The screen shows any error events that have occurred with the product. Figure 3-21 Message Center screen Supported printer drivers for Mac The HP installer provides Postscript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Mac computers. The PPDs, in combination with the Apple postscript printer drivers, provide access to device features.
● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. ● Product control-panel settings: Settings changed at the product control panel have a lower priority than changes made anywhere else.
Detailed Mac installation NOTE: The information in this section may be used to install the print driver for USB, wired and wireless network connections. 1. Close all programs. 2. Connect the USB cable between the product and the computer, and make sure that the product is turned on. 3. Insert the printing system software CD into the Mac CD-ROM drive.
5. In the License screen, select the correct language in the drop-down box, read the license agreement, and then click the Continue button. Figure 3-23 Mac installation — License screen 6. In the pop-up that appears, click the Agree button to confirm that you accept the license agreement.
7. In the HP ePrint Offer screen, click the check box to install ePrint software, or clear it to decline the software. Click the Continue button.
8. In the Select Device screen, select the product to be installed, and then click the Continue button. Figure 3-26 Mac installation — Select Device screen If the product does not appear, make sure that the USB connection is correct, click the My device is not listed check box, click the Continue button, select the product software to be installed, and then click the Continue button.
9. In the Installation Options screen, select which option you would like to install, and then click the Install button.. Figure 3-27 Mac installation — Installation Options screen 10. In the Password popup that opens, enter the user Name and Password, and then click the OK button.
11. The installer program shows a progress bar as the installation process starts. This process can take several minutes.
12. In the Setup screen, you can click More Info button or click the check box to learn more about optional software. There is also an HP Online Privacy Statement link. Click the Continue button to complete the setup, or click the Skip Setup button to run the setup wizard at another time.
13. In the Wireless Setup screen, make sure that the Configure your device for a wireless network check box is clear, and then click the Continue button. In the popup that opens, click the Continue button. Figure 3-31 Mac installation — Wireless Setup screen 14.
click the Register button to complete the setup, or click the Go Back button to run the setup wizard at another time. Figure 3-32 Mac installation — Web Registration screen ENWW ● If you clicked the Register button, the installation program opens the HP registration program. Provide the necessary information. ● If you clicked the Register later check box and then clicked the Continue button, a popup appears for confirmation that you want to register at a later time. Click the Continue button.
15. When the installation completes, the Summary screen appears. To add the HP Utility icon to your Dock, click the Add HP Utility to Dock selection box. Click the OK button to close the installer program. Figure 3-33 Mac installation — Summary screen Setup instructions If you clicked the Skip Setup button during the initial installation process, you must set up the product manually.
3. If you are installing the product using a USB connection, verify that the product appears in the printer list. The Name column in the printer list should display the product name. If this is the case, the USB setup is complete. If the product does not appear, or if the correct information does not appear in the field, see Troubleshoot the product setup on page 147. If you are installing the product using a network connection, continue with the following steps. 4.
Remove software from Mac operating systems You must have administrator rights to remove the software. 1. Open System Preferences. 2. Select Print & Fax. 3. Highlight the product. 4. Click the minus (-) symbol. 5. Delete the print queue, if necessary. 6. When the process is completed, the Summary screen appears. Click the OK button to close the HP Uninstaller. Delete the .GZ file from the following hard-drive folder: 148 ● Mac OS X 10.
4 ENWW Linux, Unix and other ● Linux information ● Unix information 149
Linux information HPLIP (Hewlett-Packard Linux Imaging & Printing) is an HP-developed solution for printing, scanning, and faxing with HP inkjet and laser based printers in Linux, distributed under the MIT, BSD, and GPL license. HPLIP supports most HP printers and MFP’s sold over the past 20 years. More specifically, HPLIP currently supports Deskjet, Officejet, Photosmart, PSC, Business Inkjet and LaserJet products. For a complete list of supported devices, go to Linux.
Unix information UNIX systems require a Model Script to set up the UNIX environment to be able to print to the printer. The HP LaserJet IIISi, or any generic HP LaserJet printer Model Script, should work. These files are written and provided by the individual UNIX vendor. Contact a UNIX Vendor to obtain copies of these files.
152 Chapter 4 Linux, Unix and other ENWW
5 Engineering details Introduction This chapter presents engineering detail for the following topics: ENWW ● File to E-mail utility ● Capture PRN for Mac (CUPS capture) ● Network Diagnostic Utility (NDU) ● Printer Diagnostic Utility (PDU) ● SAP Printing ● Citrix ● Print troubleshooting Introduction 153
File to E-mail utility The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the computer, but does not interact with the product. The tool is included on the installer CD, but is not copied to the computer during the software installation. HP Customer Support can also send the utility by e-mail or by posting it to an HP Web site.
Capture PRN for Mac (CUPS capture) CUPS is the standards-based, open source printing system developed by Apple Inc. for Mac OS X and other UNIX-like operating systems. CUPS is the software you use to print from applications like web browsers. It converts the page descriptions produced by the application into something the printer can understand and then sends the information to the printer for printing. For more information go to http://www.cups.org/documentation.php/overview.
Network Diagnostic Utility (NDU) Network Diagnostic Utility is a downloadable tool to help identify and fix common problems when installing or using HP printers on your home network. The NDU guides you through the following troubleshooting steps: ● Identify network and Internet connection problems. ● Identify communication problems between the printer and the network. ● Check for required HP software to connect your printer over the network. ● Troubleshoot firewalls blocking communication.
Printer Diagnostic Utility (PDU) HP Print Diagnostic Utility is a downloadable tool created to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing.
SAP Printing A device type is a configuration file for the SAP printer driver that ensures proper functionality between the SAP data stream and the printer or output device where the data is sent. When a new printer is defined in the SAP environment, a device type must be specified to enable direct printing from the SAP applications to this new device. Device types are created for the HP LaserJet printer family on the basis of PCL5 and PostScript. For more information and to dowload the drivers, go to: www.
Citrix This chapter contains information on the following topics: ● Using the HP Universal Print Driver for Windows in Citrix environments ● The difference between the Citrix and HP UPDs Using the HP Universal Print Driver for Windows in Citrix environments The HP Universal Print Driver (UPD) for Windows is supported by HP in Citrix and Terminal Server environments.
2. ● The UPD dynamic mode UI will be displayed. The user can then select the desired printer. ● When the UPD print preferences UI is displayed, the user can click Cancel. If the HP UPD is installed as a driver on the Citrix or Terminal server and mapped to the dynamic mode UPD on the clients, the user must perform these steps prior to logging in to a Citrix session or published application: ● Open the Printers folder and select the dynamic mode UPD printer.
user settings of the client printers from the client. The auto-created printers using the HP UPD will have default print settings, such as print single-sided as default. HP and Citrix UPD recommendations Citrix UPD HP UPD Citrix MetaFrame XP FR 1, 2, 3 Available for Windows Clients only Best choice for printing to any client Citrix Presentation Server 3.0 Available for Windows Clients only Best choice for printing to any client Citrix Presentation Server 4.0/4.
Print troubleshooting Print-quality troubleshooting tools Repetitive image defects ruler If the product output has a consistent, repetitive defect, then use the table in this section to determine which part needs to be cleaned or replaced based on the measured distance between the repetitions of the defect. NOTE: Spots can be dark or white (dropouts), bands can be all shapes and sizes.
Index A accessories, automatic configuration 56 Advanced page, HP Device Toolbox (Windows) 87 Auto-off Mac configuration 131 autoconfiguration, driver support for 56 autoconfiguration, Enterprise about 57 Windows support 57 B bidirectional communication about 56 Enterprise AutoConfiguration 57 booklet printing Booklet Layout settings 43 C CD languages 4 Windows 3 CD-ROM installing Mac printing-system software 136 Color Color Options settings 47 Color Themes settings 49 Default (sRGB) setting 49 features, p
Send True Type as Bitmap, printer drivers 20 supported by Windows 61 True Type, printer drivers 19 Upload Fonts, HP Utility 127 upload, Configuration Settings menu 127 H help printer drivers 16 Home tab, HP Device Toolbox (Windows) 73 HP Device Toolbox accessing 71 HP Device Toolbox (Windows) Advanced page 87 Color Usage Log 76 Device Configuration page 74 Device Information page 77 Device Status page 73 Event Log page 76 Home tab 73 Network Summary page 75 Networking tab 83 Paper Handling page 78 Paper Typ
N Network Summary page, HP Device Toolbox (Windows) 75 Networking tab, HP Device Toolbox (Windows) 83 networks HP Device Toolbox, accessing 71 HP UPD Driver Configuration 59 Mac settings 130 Novell Netware operating systems Enterprise AutoConfiguration support 58 O OCR file types supported 65 operating systems Enterprise AutoConfiguration support 57 operating systems supported 120 operating systems Windows, supported 11, 12 Outlook 67 P paper adding custom types 33 Alternative Letterhead Mode 21 custom size
Printing Preferences tab, driver access 15 Printing Shortcuts tab contents 21 Raster Compression feature, Advanced tab 20 Resizing Options settings, Effects tab 36 Send True Type as Bitmap setting, Advanced tab 20 Services tab content 50 True Type font settings, Advanced tab 19 uninstall, Add/Remove Programs 116 uninstall, Server Properties 118 Watermarks settings, Effects tab 38 What's this? Help 16 Printing Shortcuts tab paper size options 23 paper type options 25 printing-system software availability 3 p
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