TOPSHOT LASERJET PRO M275 User Guide
HP TopShot LaserJet Pro M275 User Guide
Copyright and License Trademark Credits Important Safety Notice © 2011 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
Table of contents 1 Frequently used topics ...................................................................................................... 1 Quick Find .............................................................................................................................. 1 Everyday jobs (Windows) ......................................................................................................... 2 Everyday jobs (Mac OS X) ..................................................................
Change the default settings for all print jobs ............................................................... 24 Change the product configuration settings .................................................................. 24 Use a printing shortcut (Windows) ............................................................................................ 26 Create a printing shortcut (Windows) .......................................................................................
5 Copy .............................................................................................................................. 63 Make a single copy ................................................................................................................ 64 Make multiple copies .............................................................................................................. 66 Copy a multiple-page original ...........................................................................
HP Utility features .................................................................................................. 129 Product security features ........................................................................................................ 130 Lock the product .................................................................................................... 130 Set or change the product password ........................................................................ 130 Economy settings ...
Print a cleaning page ............................................................................................ 163 Calibrate the product to align the colors .................................................................. 164 Check the estimated remaining life for the print cartridges and imaging drum ............... 164 Interpret the Print Quality Page ............................................................................... 164 Inspect the print cartridges and imaging drum for damage .........
The printer driver does not automatically set up the selected product in the Print & Fax list ....................................................................................................................... 182 A print job was not sent to the product that you wanted ............................................. 183 When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected. .........................................................................
1 Frequently used topics Quick Find ENWW ● Make a single copy ● Use HP ePrint ● Use HP Web Services applications ● Control panel layout ● Control-panel Home screen ● Replace the print cartridges ● Improve print quality ● Use the HP Reconfiguration Utility to change the product connection ● Solve wireless network problems Quick Find 1
Everyday jobs (Windows) 2 ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the page orientation (Windows) ● Select the paper type (Windows) ● Create a booklet (Windows) ● Scale a document to fit page size (Windows) ● Print the first or last page on different paper (Windows) ● Make a single copy ● Copy a multiple-page original ● Use HP ePrint ● Use HP Web Services applications ● Load the input tray Chapter 1 Frequently used topics ENWW
Everyday jobs (Mac OS X) ● Manually print on both sides (Mac OS X) ● Print multiple pages per sheet (Mac OS X) ● Select the page orientation (Mac OS X) ● Select the paper type (Mac OS X) ● Create a booklet (Mac OS X) ● Scale a document to fit page size (Mac OS X) ● Print a cover page (Mac OS X) ● Make a single copy ● Copy a multiple-page original ● Use HP ePrint ● Use HP Web Services applications ● Load the input tray Manage and maintain ● Print product reports ● Control panel lay
4 Chapter 1 Frequently used topics ENWW
2 ENWW Product introduction ● Product front view ● Product back view ● Serial number and model number location ● Control panel layout ● Control-panel Home screen ● Print product reports 5
Product front view 1 2 8 3 7 4 6 5 1 Camera 2 Capture stage 3 Output bin extension 4 On/off button 5 Input tray 6 Front cover 7 Print-cartridge door 8 Color touch screen control panel WARNING! This product includes a camera arm that is used to photograph documents. This camera arm is not intended to be used as a handle or carrying device. To carry the product, use the handles located on the bottom right and left sides of the product.
Product back view 2 1 3 4 5 1 Slot for a cable-type security lock 2 Rear jam-access door 3 Hi-Speed USB 2.0 port 4 Network port 5 Power connection WARNING! This product includes a camera arm that is used to photograph documents. This camera arm is not intended to be used as a handle or carrying device. To carry the product, use the handles located on the bottom right and left sides of the product.
Serial number and model number location The serial number and product model number label is inside the print-cartridge door.
Control panel layout 1 Touch screen display 2 Help button and light: provides access to the control panel help system 3 Right arrow button and light: moves the cursor to the right or moves the display image to the next screen NOTE: 4 This button illuminates only when the current screen can use this feature. Cancel button and light: clears settings, cancels the current job or exits the current screen NOTE: This button illuminates only when the current screen can use this feature.
Control-panel Home screen The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages. 1 2 3 4 5 6 7 10 8 9 1 Web Services button: provides quick access to HP Web Services features, including HP ePrint HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address.
ENWW 9 Product status 10 Copy button: provides access to the copy feature Control-panel Home screen 11
Print product reports From the Reports menu, you can print several informative pages about the product. 12 1. From the Home screen, touch the Setup 2. Touch the Reports button. 3. Touch the name of the report that you want to print. button. Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu are listed. Configuration Report Prints a list of all the product settings.
3 ENWW Paper tray ● Supported paper sizes ● Supported paper types ● Load the input tray ● Tray capacity and paper orientation 13
Supported paper sizes NOTE: To obtain best print results, select the appropriate paper size and type in the printer driver before printing. Size Dimensions Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) A4 210 x 297 mm (8.27 x 11.69 in) Executive 184 x 267 mm (7.25 x 10.5 in) 8.5 x 13 216 x 330 mm (8.5 x 13 in) 4x6 101.6 x 152.4 mm (4 x 6 in) 10 x 15 cm 101.6 x 152.4 mm (4 x 6 in) 5x8 127 x 203 mm (5 x 8 in) RA4 215 x 305 mm (8.46 x 12.01 in) A5 148 x 210 mm (5.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ LJColorMFPM275nw. CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements. CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots.
● 16 ◦ Photo glossy paper ◦ Glossy cards Other ◦ Color laser transparency ◦ Labels ◦ Letterhead ◦ Envelope ◦ Heavy envelope ◦ Preprinted ◦ Prepunched ◦ Colored ◦ Rough ◦ Heavy rough ◦ HP Tough paper Chapter 3 Paper tray ENWW
Load the input tray 1. Load the paper in the input tray. 2. Adjust the guides until they are snug against the paper.
Tray capacity and paper orientation Paper type Specifications Capacity Orientation for loading paper Paper 60-220 g/m2 (16-59 lb) 150 sheets of 75 g/m2 (20 lb) ● Side to be printed facing up ● Short edge leading into the product ● For prepunched paper, the holes should be on the left ● Side to be printed facing up ● Right, short edge leading into the product ● Side to be printed facing up ● Short edge leading into the product ● Side to be printed facing up ● Short edge leading into t
4 ENWW Print ● Supported printer drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Use a printing shortcut (Windows) ● Create a printing shortcut (Windows) ● Use a printing preset (Mac OS X) ● Create a printing preset (Mac OS X) ● Manually print on both sides (Windows) ● Manually print on both sides (Mac OS X) ● Print multiple pages per sheet (Windows) ● Print multiple pages per sheet (Mac OS X) ● Select the page orientation (Windows)
20 ● Use the HP EasyColor option ● Change the color theme for a print job (Windows) ● Manual color options ● Match colors ● Additional print tasks ● Use HP ePrint ● Use AirPrint Chapter 4 Print ENWW
Supported printer drivers (Windows) Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). Check the installation notes and readme files on the product CD for additional software and languages.
Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers.
Change print-job settings (Mac OS X) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.
ENWW 4. Click the Driver tab. 5. Configure the installed options.
Use a printing shortcut (Windows) 26 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver.
Create a printing shortcut (Windows) 28 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab.
4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, or if you select a different shortcut, all your adjustments are lost. 5. Select the print options for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver.
30 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button.
Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the Standard option.
Create a printing preset (Mac OS X) Use printing presets to save the current printer driver settings for reuse. 32 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Select the print settings that you want to save for reuse. 4. In the Presets menu, click the Save As... option, and type a name for the preset. 5. Click the OK button.
Manually print on both sides (Windows) 1. From the software program, select the Print option. 2. On the File menu in the software program, click Print. 3. Select the product, and then click the Properties or Preferences button. 4. Click the Finishing tab.
34 5. Select the Print on Both Sides (Manually) check box. Click the OK button to print the first side of the job. 6. Retrieve the printed stack from the output bin, and, maintaining the paper orientation, place it with the printed-side facing down in the input tray. 7. On the product control panel, touch the OK button.
Manually print on both sides (Mac OS X) ENWW 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Manual Duplex menu. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the product, and remove any blank paper that is in Tray 1. 7. Retrieve the printed stack from the output bin, rotate the stack 180 degrees, and then place it with the printed-side facing down in the input tray. 8.
Print multiple pages per sheet (Windows) 36 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages Per Sheet drop-down list. 5. Select the correct Print Page Borders, Page Order, and Orientation options.
Print multiple pages per sheet (Mac OS X) 38 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet.
Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotated option.
Select the page orientation (Mac OS X) 40 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Copies & Pages menu, click the Page Setup button. 4. Click the icon that represents the page orientation that you want to use, and then click the OK button.
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Type is drop-down list, click the More... option.
42 5. Select the category of paper types that best describes your paper. 6. Select the option for the type of paper you are using, and click the OK button.
Select the paper type (Mac OS X) ENWW 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Finishing menu. 4. Select a type from the Media-type drop-down list. 5. Click the Print button.
Print the first or last page on different paper (Windows) 44 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab. 4. Click the Use different paper check box, and then select the necessary settings for the front cover, other pages, and back cover.
Print a cover page (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Cover Page menu, and then select where to print the cover page. Click either the Before Document button or the After Document button. 4. In the Cover Page Type menu, select the message that you want to print on the cover page. NOTE: To print a blank cover page, select the Standard option from the Cover Page Type menu.
Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print Document On option, and then select a size from the drop-down list.
Scale a document to fit page size (Mac OS X) 48 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Paper Handling menu. 4. In the Destination Paper Size area, click the Scale to fit paper size box, and then select the size from the drop-down list.
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
50 4. Click the Print on Both Sides (Manually) check box. 5. In the Booklet Printing drop-down list, select a binding option. The Pages Per Sheet option automatically changes to 2 Pages Per Sheet.
Create a booklet (Mac OS X) ENWW 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Manual Duplex menu. 4. Click the Manual Duplex box. 5. Open the Booklet Printing menu. 6. Click the Format Output As Booklet box, and select a binding option. 7. Select the paper size.
Change color options (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs. ● Manual setting: Select this setting to adjust the color settings independent from other settings. NOTE: Changing color settings manually can impact output.
Change the color options (Mac OS X) ENWW 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Color/Quality Options menu. 4. Open the Advanced menu. 5. Adjust the individual settings for text, graphics, and photographs.
Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format. HP EasyColor technology enhances the entire image at one time, rather than dividing it into several pieces, which results in improved color consistency, sharper details, and faster printing.
Change the color theme for a print job (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering.
Manual color options Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text, graphics, and photographs. Table 4-1 Manual color options Setting description Setting options Edge Control ● Off turns off both trapping and adaptive halftoning. The Edge Control setting determines the rendering of edges. Edge control has two components: adaptive halftoning and trapping. Adaptive halftoning increases edge sharpness.
Match colors For most users, the best method for matching colors is to print sRGB colors. The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors by using light pixels that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan, magenta, yellow, and black) process.
Additional print tasks Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
Select the paper size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Size is drop-down list. Select the paper size (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Copies & Pages menu, click the Page Setup button. 4.
Print colored text as black (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print all Text as Black check box. Click the OK button. Print watermarks (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4.
Use HP ePrint Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mail address from any e-mail enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touch the Web Services b. Touch the Enable Web Services button. button. 2.
Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party applications To use AirPrint, the product must be connected to a network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint.
5 ENWW Copy ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Collate a copy job ● Copy on both sides (duplex) ● Reduce or enlarge a copy ● Make color or black and white copies ● Copy identification cards ● Optimize copy quality ● Adjust the lightness or darkness for copies ● Adjust the copy image ● Copy in draft mode ● Set the paper size and type for copying on special paper ● Set new default copy settings ● Restore copy default settings 63
Make a single copy 64 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses capture settings optimized for documents. ● 3D Object: The product uses capture settings optimized for three-dimensional objects. 5. Touch the Black or Color button to start copying. 6. When you are finished, lower the camera arm.
Make multiple copies 66 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. 5. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses capture settings optimized for documents. ● 3D Object: The product uses capture settings optimized for three-dimensional objects. Touch the arrows to change the number of copies, or touch the existing number and type the number of copies.
6. Touch the Black or Color button to start copying. 7. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage.
Copy a multiple-page original 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. 70 Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses capture settings optimized for documents. ● 3D Object: The product uses capture settings optimized for three-dimensional objects. 5. Touch the Settings button. 6. Scroll to and touch the Multi-Page Copy button.
7. Touch the On button. 8. Touch the Black or Color button to start copying.
9. The product prompts you to load the next page. When you are ready, touch the OK button. Repeat this step until you have copied all the pages. When you are finished, touch the Done button. 10. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage. NOTE: Using this feature can save time when copying multi-page documents.
Collate a copy job Use the Collation feature in conjunction with the Multi-Page Copy feature to easily collate multi-page copies into sets of documents. 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. 74 Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses capture settings optimized for documents. ● 3D Object: The product uses capture settings optimized for three-dimensional objects. 5. Touch the arrows to change the number of copies, or touch the existing number and type the number of copies. 6. Touch the Settings button.
7. Scroll to and touch the Multi-Page Copy button. 8. Touch the On button. 9. Touch the Collation button.
10. Touch the arrow buttons to scroll through the options. 11. Touch the On button. 12. Touch the Black or Color button to start copying.
13. The product prompts you to load the next page. When you are ready, touch the OK button. Repeat this step until you have copied all the pages. When you are finished, touch the Done button. The product holds the pages in memory until you have finished, and then it prints the sets of copies. 14. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage.
Copy on both sides (duplex) 78 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses capture settings optimized for documents. ● 3D Object: The product uses capture settings optimized for three-dimensional objects. 5. Touch the Black or Color button to start copying. 6.
80 7. Place the next page of the document onto the capture stage. 8. From the Home screen, touch the Copy button. 9. Touch the Black or Color button to start copying.
10. Repeat these steps until the copy is complete. 11. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage.
Reduce or enlarge a copy 82 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses capture settings optimized for documents. ● 3D Object: The product uses capture settings optimized for three-dimensional objects. 5. Touch the Settings button. 6. Touch the Reduce/Enlarge button.
7. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 8. Touch the Black or Color button to start copying. 9. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage.
Make color or black and white copies 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses capture settings optimized for documents. ● 3D Object: The product uses capture settings optimized for three-dimensional objects. 5. Touch the Black or Color button to start copying. 6. When you are finished, lower the camera arm.
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the capture stage and copy again. The product prints both images at the same time. 1. Raise the camera arm to the fully open position. 2. Place the document on the capture stage, facing up.
88 3. From the Home screen, touch the Copy button. 4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses capture settings optimized for documents. ● 3D Object: The product uses capture settings optimized for three-dimensional objects. 5. Touch the ID Copy button. The button illuminates while you complete the copy job. 6.
7. The product prompts you to place the next page on a different section of the capture stage. When you are ready, touch the OK button. 8. Touch the OK button if you have more pages to copy, or touch the Done button if this is the last page. 9. The product copies all pages onto one side of a sheet of paper. 10. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage.
Optimize copy quality 90 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses capture settings optimized for documents. ● 3D Object: The product uses capture settings optimized for three-dimensional objects. 5. Touch the Settings button. 6. Scroll to and touch the Optimize button.
7. Touch the arrow buttons to scroll through the options, and then touch an option to select it. ● Auto Select: Use this setting to automatically select the best mode for the highest quality. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. ● Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. 8. Touch the Black or Color button to start copying. 9.
Adjust the lightness or darkness for copies 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. 94 Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses capture settings optimized for documents. ● 3D Object: The product uses capture settings optimized for three-dimensional objects. 5. Touch the Settings button. 6. Touch the Lighter/Darker button.
7. Touch the — or + buttons to adjust the lightness/darkness setting, and then touch the OK button. 8. Touch the Black or Color button to start copying. 9. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage.
Adjust the copy image 96 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses capture settings optimized for documents. ● 3D Object: The product uses capture settings optimized for three-dimensional objects. 5. Touch the Settings button. 6. Scroll to and touch the Image Adjustment button.
7. 98 Touch the name of the setting you want to adjust. ● Lightness: Adjusts the lightness/darkness setting. ● Contrast: Adjusts the contrast between the lightest and darkest areas of the image. ● Sharpen: Adjusts clarity of text characters. ● Background Removal: Adjusts the darkness of the background of the image. This is especially useful for original documents that are printed on colored paper. ● Color Balance: Adjusts the red, green, and blue color hues.
10. Touch the Black or Color button to start copying. 11. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage.
Copy in draft mode Using draft mode can use less toner and decrease the cost per page. However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the print cartridge. 1. Raise the camera arm to the fully open position. 2.
3. From the Home screen, touch the Copy button. 4. Touch the arrows to scroll through and select one of the Capture options. 5. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses capture settings optimized for documents. ● 3D Object: The product uses capture settings optimized for three-dimensional objects. Touch the Settings button.
6. Scroll to and touch the Draft Mode button. 7. Touch the On button.
8. Touch the Black or Color button to start copying. 9. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage.
Set the paper size and type for copying on special paper 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses capture settings optimized for documents. ● 3D Object: The product uses capture settings optimized for three-dimensional objects. 5. Touch the Settings button. 6. Scroll to and touch the Paper button.
7. From the list of paper sizes, touch the name of the paper size that is in the tray. 8. From the list of paper types, touch the name of the paper type that is in the tray.
9. Touch the Black or Color button to start copying. 10. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage.
Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. 1. From the Home screen, touch the Copy button. 2. Touch the Settings button.
3. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New Defaults button. 4. Touch the Yes button.
Restore copy default settings Use this procedure to restore the factory default copy settings. 1. From the Home screen, touch the Copy button. 2. Touch the Settings button.
3. Scroll to and touch the Restore Defaults button. 4. Touch the OK button to restore the defaults.
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6 ENWW Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) ● Scan by using other software ● Set up scan to network folder and scan to email features ● Scan to a network folder ● Scan to email 113
Scan by using the HP Scan software (Windows) 1. Double-click the HP Scan icon on the computer desktop. 2. Select a scanning shortcut, and adjust the settings if necessary. 3. Click Scan. NOTE: Click Advanced Settings to gain access to more options. Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts. For more information about scan features, go to www.hp.com/support/LJColorMFPM275nw.
Scan by using the HP Scan software (Mac OS X) 1. Open the Applications folder, and then click Hewlett-Packard. Double-click HP Scan. 2. Open the HP Scan menu and click Preferences. From the Scanner pop-up menu, select this product from the list, and click Continue. 3. To use the standard preset settings, which produce acceptable results for images and text, click the Scan button. To use presets optimized for pictures or text documents, select a preset from the Scanning Presets pop-up menu.
Scan by using other software The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support TWAIN-compliant scanning devices. While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the open program.
Set up scan to network folder and scan to email features These scan features are not available until you use the HP Embedded Web Server to configure them. The following instructions describe setting up the scan settings. 1. From the Home screen on the product control panel, touch the Network product IP address. 2. To open the HP Embedded Web Server, type the product IP address into the address line of a Web browser.
Scan to a network folder Use the product control panel to scan a file to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3.
Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up.
7. Touch the To button and pick the address or group to which you want to send the file. Touch the Done button when finished. 8. Touch the Subject button if you would like to add a subject line 9. Touch the Next button. 10. The control panel screen displays the scan settings. ● If you want to change any of the settings, touch the Settings button, and then change the settings. ● If the settings are correct, go to the next step. 11. Touch the Scan button to start the scan job.
7 ENWW Manage and maintain ● Use the HP Reconfiguration Utility to change the product connection ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● Product security features ● Economy settings ● Print when a print cartridge or imaging drum is at estimated end of life ● Replace the print cartridges ● Replace the imaging drum ● Update the firmware 121
Use the HP Reconfiguration Utility to change the product connection If you are already using the product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.
Use HP Web Services applications Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP ePrintCenter Web site at www.hpeprintcenter.com. To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product. Follow this procedure to enable HP Web Services: 1.
Configure IP network settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. 1. From the Home screen on the product control panel, touch the Network product IP address. 2.
Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded Web Server. 1. From the Home screen on the product control panel, touch the Network product IP address. 2. To open the HP Embedded Web Server, type the product IP address into the address line of a Web browser. button to find the NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X. 3.
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. NOTE: This tool is available only if you performed a full installation when you installed the product. ENWW 1. Click the Start button, and then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item.
Tab or section Description System tab ● Device Information: Provides basic product and company information. Provides the ability to configure the product from your computer. ● Paper Setup: Allows you to change the paper-handling defaults for the product. ● Print Quality: Allows you to change the print quality defaults for the product, including calibration settings. ● Print Density: Allows you to change the contrasts, highlights, midtones, and shadows values for each supply.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IPbased network. Open the HP Utility ▲ From the dock, click HP Utility. -orFrom Applications, click Hewlett Packard, and then click HP Utility.
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features. Lock the product 1.
Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner and decrease the cost per page. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the print cartridge.
3. Select the time for the power-down delay. NOTE: The default value is 30 Minutes. 4. The product automatically wakes from the auto power-down mode when it receives jobs or when you press a button on the control panel. You can change which events cause the product to wake. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Wake Events To turn off a wake event, select the event and then select the No option.
Print when a print cartridge or imaging drum is at estimated end of life Low message—where is the color print cartridge or the imaging drum: The product indicates when a supply level is low. Actual life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The supply does not need to be replaced now.
134 ● Select the Prompt option to set the product to stop printing and prompt you to replace the print cartridge or imaging drum. You can acknowledge the prompt and continue printing. A customer configurable option on this product is "Prompt to Remind Me in 50 pages, 100 pages, 200 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.
Replace the print cartridges CAUTION: Do not remove print cartridges from their packages until you are ready to use them. 1. Raise the camera arm to the fully open position. 2. Remove the capture stage and set it aside. 3. Open the print-cartridge door, and identify which print cartridge is in the opening.
4. If the cartridge that you need to replace is not in the opening, close the print-cartridge door. 5. From the Home screen on the product control panel, touch the Supplies button. 6. Touch the Cartridge Rotate button to move the print-cartridge carousel to the next position. A message informs you of which print cartridge the carousel is rotating to. Repeat this step until the print-cartridge carousel is in the correct position. NOTE: All doors must be closed when pressing the Cartridge Rotate button.
7. Wait until the Rotating message disappears and the rotation sounds stop, and then open the print-cartridge door. 8. Grasp the old print cartridge by the center handle and remove it. 9. Remove the new print cartridge from the packaging. Place the used print cartridge in the bag and box for recycling. CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the roller on the print cartridge. 10.
11. Grasp the print cartridge by the center handle and remove the protective plastic shield. NOTE: Do not touch the print cartridge roller. Fingerprints on the roller can cause print-quality problems. 12. Remove the sealing tape from the print cartridge. Place the tape in the print-cartridge box to return for recycling. 13. Grasp the print cartridge by the center handle and insert the print cartridge into the product.
15. Reinstall the capture stage. 16. Lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage.
Replace the imaging drum NOTE: The imaging drum installed in this product is covered by the product warranty. Replacement imaging drums have a one-year limited warranty from the date of installation. The imaging drum installation date displays on the supplies status page. The HP Premium Protection Warranty applies only to the print cartridges for the product. CAUTION: Do not remove the imaging drum from its package until you are ready to use it. 1. Remove the paper from the input tray. 2.
3. Remove the capture stage and set it aside. 4. Open the print-cartridge door. 5. Pull the input tray straight out to remove it.
6. Pull out on the top right portion of the front cover, and rotate it forward to release the right side. Remove the front cover from the product. 7. Lift the two levers that hold the imaging drum. 8. Remove the old imaging drum.
9. Remove the new imaging drum from the packaging. Place the used imaging drum in the bag and box for recycling. 10. Remove the protective shielding from the new imaging drum. CAUTION: To prevent damage, do not expose the imaging drum to light. Cover it with a piece of paper. CAUTION: Do not touch the green roller. Fingerprints on the imaging drum can cause print-quality problems. 11. Insert the new imaging drum in the product. 12. Lower the two levers that hold the imaging drum.
13. Reinstall the front cover. Insert the left side first, and then rotate the cover into place. 14. Reinstall the input tray. 15. Close the print-cartridge door.
16. Reinstall the capture stage. 17. Lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage.
18. Load the paper in the input tray. 19. Adjust the guides until they are snug against the paper.
Update the firmware HP offers periodic upgrades to the product firmware. You can load the firmware updates manually, or you can set the product to automatically load firmware updates. Manually update the firmware 1. From the Home screen on the control panel, touch the Setup 2. Open the following menus: 3. ● Service ● LaserJet Update ● Check For Updates Now button. Touch the Yes button to prompt the product to search for firmware updates.
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8 ENWW Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● Improve copy quality ● Solve scan to email problems ● Solve scan to network folder problems ● The product prints slowly ● Solve USB connection problems ● Solve wired network problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product softw
Solve problems checklist Follow these steps when trying to solve a problem with the product.
4. ● Make sure the network router, hub, or switch is turned on and that it is working correctly. ● If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs. If you are using a personal firewall system on the computer, it might be blocking communication with the product. Try temporarily disabling the firewall to see if it is the source of the problem.
Step 9: Try sending a print job from a computer 152 1. Try printing the job from another computer that has the product software installed. 2. Check the USB or network cable connection. Direct the product to the correct port, or reinstall the software, selecting the connection type that you are using. 3. If the print quality is unacceptable, verify that the print settings are correct for the media that you are using.
Restore the factory-set defaults 1. On the product control panel, touch the Setup 2. Scroll to and touch the Service menu. 3. Scroll to and touch the Restore Defaults button, and then touch the OK button. button. The product automatically restarts.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 4.
Clear jams Jam locations Jams can occur in these locations: 2 1 3 1 Output bin 2 Rear door 3 Input tray Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams from the input tray 1. 156 Remove the paper from the input tray.
2. With both hands, grasp the paper, and carefully pull it free from the product. NOTE: If the sheet tears, remove all fragments before continuing. Do not use sharp objects to remove fragments. 3. Raise the camera arm to the fully open position. 4. Remove the capture stage and set it aside.
5. Open and close the print cartridge door to reset the product. 6. Reinstall the capture stage. 7. Lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage.
Clear jams from the output bin 1. Raise the camera arm to the fully open position. 2. Remove the capture stage and set it aside. 3. With both hands, grasp the paper, and carefully pull it free from the product. NOTE: If the sheet tears, remove all fragments before continuing. Do not use sharp objects to remove fragments.
4. Reinstall the capture stage. 5. Lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage. Clear jams from the rear door 1. Open the rear door. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
2. With both hands, grasp the paper, and carefully pull it free from the product. NOTE: If the sheet tears, remove all fragments before continuing. Do not use sharp objects to remove fragments. 3. Close the rear door.
Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Toner flakes off the printed pages. ● Printed pages have small unprinted areas. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3.
6. Select a type from the Media-type drop-down list. 7. Click the Print button. Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports.
Calibrate the product to align the colors If the printed output has colored shadows, blurry graphics, or areas that have poor color, you might need to calibrate the product to align the colors. Print the diagnostics page from the Reports menu on the control panel to check the color alignment. If the blocks of color on that page are not aligned with each other, you need to calibrate the product. 1. On the product control panel, open the System Setup menu. 2.
Section Print-cartridge 1 Yellow 2 Cyan 3 Black 4 Magenta ● If dots or streaks appear in only one of the groups, replace the print cartridge that correlates with that group. ● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots are all the same color, replace that print cartridge.
3. If the problem is not resolved, remove the imaging drum from the product, and examine the surface. CAUTION: Do not touch the green roller. Fingerprints on the imaging drum can cause printquality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the imaging drum. 5. Locate the memory tag on the imaging drum, and make sure it is not damaged.
Improve copy quality If print quality problems occur only in copied documents, try these solutions. ● Make sure the copy settings on the product control panel are adjusted for the type of document and paper you are using. ● Make sure the camera arm is raised completely. NOTE: Do not touch the camera arm during the copy process. Due to its sensitivity, camera-arm movement can cause image quality problems.
1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. Touch the arrows to scroll through the Capture options, and select the Document option. 5. Touch the Black or Color button to start copying. If you are making a copy of an object and there is too much glare, try moving the object to another part of the capture stage. When objects are placed directly under the camera, the copied or scanned output is more likely to have glare.
Solve scan to email problems If scan to email problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Email feature is enabled. If it has been disabled, enable the feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software. ● Make sure the product is connected to a computer or to a network.
Solve scan to network folder problems If scan to network folder problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Network Folder feature is enabled. If it has been disabled, enable the feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software.
The product prints slowly Several factors affect the time it takes to print a job: ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Print quality settings in the printer driver ● Product processing and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB or network connection ● The product I/O configuration If the product prints, but it seems slow, try the following solutions. 172 1.
Solve USB connection problems If you have connected the product directly to a computer, check the cable. ENWW ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
Solve wireless network problems Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router are turned on and have power. Also make sure that the wireless radio in the product is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again.
The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the product or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the firewall when you have completed the wireless installation.
The wireless network is not functioning 1. Make sure that the network cable is not connected. 2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the router IP address.
Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ENWW ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.
Solve product software problems with Windows A printer driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2. Try plugging the USB cable into a different USB port on the computer. An error message was displayed during the software installation 1. Reinstall the product software.
Windows 7 ENWW a. Click Start. b. Click Devices and Printers. c. Right-click the product driver icon, and then select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.
Solve product software problems with Mac OS X ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list. When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
Remove software (Windows) Windows XP 1. Click Start, and then click Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 184 1. Click Start, and then click All Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software.
Remove software (Mac OS X) You must have administrator rights to remove the software. ENWW 1. Disconnect the product from the computer. 2. Open Applications. 3. Select Hewlett Packard. 4. Select HP Uninstaller. 5. Select the product from the list of devices, and then click the Uninstall button. 6. After the software is uninstalled, restart the computer and empty the Trash.
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9 ENWW Supplies and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site 187
Order parts, accessories, and supplies HP original print cartridge, imaging drum, and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
Your print cartridge might not be a genuine HP print cartridge if you notice the following: ENWW ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the print cartridge. ● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).
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Index A accessories ordering 187, 188 AirPrint 62 anticounterfeit supplies 188 applications downloading 123 Apps menu 123 archival-quality printing 60 B bin, output jams, clearing 159 locating 6 booklets printing (Mac) 51 printing (Windows) 49 C camera lens cover cleaning 167 camera, locating 6 canceling print job (Mac) 58 print job (Windows) 58 capture stage cleaning 167 capture stage, locating 6 cartridges non-HP 188 part numbers 188 supplies status page 12 cleaning camera lens cover 167 capture stage 16
Embedded Web Server changing network settings 124 changing password 130 changing product name 125 opening 124, 125, 130 enlarging documents copying 82 errors software 180 F factory-set defaults, restoring 153 folders scanning to network 118 fonts lists, printing 12 fraud Web site 188 front cover, locating 6 G gateway, setting default 124 grayscale printing, Windows 60 H help, control panel 154 Home screen, control panel 10 HP Device Toolbox, using 127 HP Easy Color disabling 54 using 54 HP Embedded Web Serv
page sizes scaling documents to fit (Mac) 48 scaling documents to fit (Windows) 47 pages per sheet selecting (Mac) 38 selecting (Windows) 36 paper jams 155 ordering 188 selecting 163 supported sizes 14 supported types 15 paper jams.
size, copy reducing or enlarging 82 sleep delay disabling 131 enabling 131 small documents copying 87 software HP Utility for Mac 129 problems 180 Readiris OCR 116 scanning from TWAIN or WIA 116 uninstalling for Mac 185 uninstalling for Windows 184 special paper for covers printing (Mac) 46 printing (Windows) 44 status Home screen, control panel 10 HP Utility, Mac 129 supplies, printing report 12 subnet mask 124 supplies counterfeit 188 low threshold settings 133 non-HP 188 ordering 187, 188 part numbers 18
*CF040-90980* *CF040-90980* CF040-90980
