LASERJET ENTERPRISE 700 MFP User Guide M725dn M725f M725z M725z+
HP LaserJet Enterprise MFP M725 User Guide
Copyright and License Trademark Credits © Copyright 2017 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product introduction ................................................................................................................................................................................. 1 Product comparison ................................................................................................................................................................. 2 Product views .............................................................................................
Configure a tray by using the control panel .................................................................................................. 32 Alternative letterhead mode ................................................................................................................................................ 33 Tray 1 .......................................................................................................................................................................................
5 Print .......................................................................................................................................................................................................... 69 Supported print drivers (Windows) ..................................................................................................................................... 70 HP Universal Print Driver (UPD) ...............................................................................................
Additional print tasks (Mac OS X) ...................................................................................................................................... 105 Cancel a print job (Mac OS X) ......................................................................................................................... 105 Select the paper size (Mac OS X) ..................................................................................................................
7 Scan/send .............................................................................................................................................................................................. 143 Set up scan/send features .................................................................................................................................................. 144 Change default scan/send settings from the product control panel ...............................................................
Use Fax over VoIP networks ............................................................................................................................................... 194 Fax reports ............................................................................................................................................................................ 195 Fax activity log ...................................................................................................................................
Encryption support: HP High-Performance Secure Hard Disks ............................................................... 212 Lock the formatter cage ................................................................................................................................. 213 Upgrade the product firmware .......................................................................................................................................... 214 10 Solve problems ......................................
Try a different print driver .............................................................................................................................. 250 Set the individual tray alignment ................................................................................................................. 251 Improve copy quality ...........................................................................................................................................................
The product is using incorrect link and duplex settings for the network ............................................... 274 New software programs might be causing compatibility problems ....................................................... 274 The computer or workstation might be set up incorrectly ....................................................................... 274 The product is disabled, or other network settings are incorrect ...........................................................
xii ENWW
1 ENWW Product introduction ● Product comparison ● Product views ● Control panel ● Product reports 1
Product comparison Paper handling M725dn M725f M725z M725z+ CF066A CF067A CF068A CF069A Tray 1 (100-sheet capacity) Tray 2 (250-sheet capacity) Tray 3 (250-sheet capacity) Optional 500-sheet tray Optional 500-sheet tray with cabinet Optional 3x500-sheet tray Optional 3,500-sheet highcapacity tray Standard output bin (250sheet capacity) Stacker output bin (500sheet capacity) Automatic duplex printing In-line 30-page stapler Connectivity Hi-Speed USB 2.
M725dn M725f M725z M725z+ CF066A CF067A CF068A CF069A 100-page document feeder with automatic duplex copying and scanning Easy-access USB copying and scanning (no computer required) Color or monochrome scanning Digital Send Send to E-mail and Save to Network Folder Supported operating systems1 Windows XP SP2 or later, 32-bit NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.
M725dn M725f M725z M725z+ CF066A CF067A CF068A CF069A Windows Server 2008 R2, 64-bit Mac OS X 10.6, 10.7, and 10.8 1 4 The list of supported operating systems applies to the Windows PCL 6, PCL 5, PS, and Mac print drivers and to the in-box software installation CD. For a current list of supported operating systems, go to www.hp.com/go/ljMFPM725_software.
Product views Product front-right view 13 12 11 ENWW 1 Document-feeder cover 2 Document-feeder input tray 3 Document-feeder output bin 4 Stapler/stacker output bin 5 Toner-cartridge door 6 Cartridge-door-release button 7 Formatter (contains the interface ports) 8 Tray 1 9 Right-side access door 10 Handles for lifting the product 11 Tray 3 12 Tray 2 13 On/off button Product views 5
Product front-left view 9 8 7 6 5 4 3 6 1 Control-panel display 2 Hardware-integration pocket (for connecting third-party devices) 3 Handles for lifting the product 4 Power connection 5 Duplexer 6 Fuser jam-access cover 7 Upper-left door 8 Stapler door 9 Easy-access USB port Chapter 1 Product introduction ENWW
Product input options M725f ENWW M725z M725z+ M725f M725z M725z+ 1 1x500-sheet feeder 3x500-sheet feeder 3,500-sheet high-capacity input tray 2 1x500-sheet feeder with cabinet Product views 7
Interface ports 8 1 Fax port 2 Foreign interface harness (for connecting third-party devices) 3 Local area network (LAN) Ethernet (RJ-45) network port 4 Hi-Speed USB 2.
Serial number and model number location The serial number and model number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.
Control panel Control-panel layout 2 1 3 4 Start Copy Sign In Copies: Ready Quick Sets Access Preset job options for commonly used jobs Fax Save to USB Save the scanned job to a USB storage device Save to Device Memory Easy-access USB port Make copies from an original document E–mail Send a document to one or more fax numbers 1 1 Copy Send a document as an attachment to an e-mail Save to Network Folder Send a document to a folder on the network Retrieve from Device Memory For easy-acces
6 3 4 5 2 Start Copy Sign In 1 7 8 9 10 Copies: Ready Quick Sets Copy 12 E–mail Send a document as an attachment to an e-mail Send a document to one or more fax numbers Save to USB 13 Save to Network Folder Save the scanned job to a USB storage device Save to Device Memory 11 Make copies from an original document Access Preset job options for commonly used jobs Fax 1 Send a document to a folder on the network Retrieve from Device Memory 1 Refresh button Touch the Refresh button to c
12 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
ENWW 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Reports ● Configuration/Status Pages 3. Select the Administration Menu Map option. 4. Touch the Print button to print the report. Touch the View button to view the report.
Product reports Product reports provide details about the product and its current configuration. Use the following procedure to print or view the reports: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Reports menu. 3. Select one of the report categories: 4.
Table 1-1 Reports menu (continued) First level Second level Description Fax Reports Fax Activity Log Contains a list of the faxes that have been sent from or received by this product. Billing Codes Report A list of billing codes that have been used for outgoing faxes. This report shows how many sent faxes were billed to each code. Blocked Fax List A list of phone numbers that are blocked from sending faxes to this product.
16 Chapter 1 Product introduction ENWW
2 ENWW Connect the product and install software ● Connect the product to a computer by using a USB cable and install the software (Windows) ● Connect the product to a network by using a network cable and install the software (Windows) ● Connect the product to a computer by using a USB cable and install the software (Mac OS X) ● Connect the product to a network by using a network cable and install the software (Mac OS X) 17
Connect the product to a computer by using a USB cable and install the software (Windows) This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software prompts you to connect it. 1. Close all open programs on the computer. 2. Verify the product is in the Ready state.
ENWW 6. At the end of the installation, click the Finish button, or click the More Options button to install more software or configure basic digital sending features for the product. 7. Print a page from any program to make sure that the software is correctly installed.
Connect the product to a network by using a network cable and install the software (Windows) Configure the IP address 1. Make sure the product is turned on and that the Ready message displays on the product control-panel display. 2. Connect the network cable to the product and to the network. 3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. 4.
d. Find the IP address on the Jetdirect page. Jetdirect Page HP Color LaserJet Page 1 5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful. IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address. Install the software ENWW 1. Close all programs on the computer. 2. Install the software from the CD. 3.
Connect the product to a computer by using a USB cable and install the software (Mac OS X) This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). 1. Connect the USB cable to the product and the computer. 2. Verify the product is in the Ready state. NOTE: When the product is connected with a USB cable, the software installation process requires that the product is turned on and in the Ready state.
Connect the product to a network by using a network cable and install the software (Mac OS X) Configure the IP address 1. Make sure the product is turned on and that the Ready message displays on the product control-panel display. 2. Connect the network cable to the product and to the network. 3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. 4.
d. Find the IP address on the Jetdirect page. Jetdirect Page HP Color LaserJet Page 1 5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful. IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address. Install the software 1. Close all programs on the computer. 2. Install the software from the CD. 3.
a. Click the Default Browser tab. b. Select the product from the list. The software verifies that the product is connected to the network. The Print Using field is automatically populated with the correct PPD for the product. NOTE: If you are on a network that has more than one product, print a configuration page and match the Bonjour Printer Name to the name on the list to identify the product that you are installing.
26 Chapter 2 Connect the product and install software ENWW
3 ENWW Input trays and output bins ● Supported paper sizes ● Supported paper types ● Configure trays ● Alternative letterhead mode ● Tray 1 ● Tray 2 and Tray 3 ● 500-sheet trays ● 3,500-sheet high-capacity tray ● Standard output bin ● Stapler/stacker (z and z+ models only) 27
Supported paper sizes NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing. Table 3-1 Supported paper sizes Size and dimensions Tray 1 Tray 2 Tray 3 Optional 500-sheet trays 3,500-sheet highcapacity tray Automatic duplex printing Letter 279 x 216 mm (11 x 8.5 in) Letter Rotated 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 267 x 184 mm (10.5 x 7.3 in) Statement 216 x 140 mm (8.5 x 5.5 in) Oficio 8.5 x 13 216 x 330 mm (8.
Table 3-1 Supported paper sizes (continued) Size and dimensions Tray 1 Tray 2 Tray 3 Optional 500-sheet trays 3,500-sheet highcapacity tray Automatic duplex printing A4 Rotated 210 x 297 mm (8.3 x 11.7 in) A5 210 x 148 mm (8.3 x 5.8 in) A6 105 x 148 mm (4.1 x 5.8 in) RA3 305 x 430 mm (12 x 17 in) RA4 215 x 305 mm (8.5 x 12.0 in) SRA4 225 x 320 mm (8.9 x 12 in) B4 (JIS) 257 x 364 mm (10.1 x 14.3 in) B5 (JIS) 257 x 182 mm (10.1 x 7.2 in) B6 (JIS) 128 x 182 mm (5.0 x 7.
Table 3-1 Supported paper sizes (continued) Size and dimensions Tray 1 Tray 2 Tray 3 Optional 500-sheet trays 3,500-sheet highcapacity tray Automatic duplex printing 8K 273 x 394 mm 273 x 394 mm (10.8 x 16 in) 16K 197 x 273 mm 273 x 197 mm (10.8 x 7.8 in) Postcard (JIS) 100 x 148 mm (3.9 x 5.8 in) D Postcard (JIS) 148 x 200 mm (5.8 x 7.9 in) Envelope #9 98 x 225 mm (3.9 x 8.9 in) Envelope #10 105 x 241 mm (4.1 x 9.5 in) Envelope Monarch 98 x 191 mm (3.9 x 7.5 in) Envelope B5 176 x 250 mm (6.9 x 9.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljMFPM725series. NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Configure trays The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or paper type for a print job through the print driver or a software program and the tray is not configured to match the print-job’s settings NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the Any Size paper size and the Any Type paper type settings.
Alternative letterhead mode Use the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paper into the tray the same way for all print or copy jobs, whether you are printing or copying to one side of the sheet of paper or to both sides. When using this mode, load paper the same way you would for automatic duplex printing. To use the feature, enable it by using the product control-panel menus.
Tray 1 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/ narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators. Table 3-3 Tray 1 capacity Paper type Specifications Quantity Paper Range: Maximum stack height: 13 mm (0.
Load Tray 1 1. Open Tray 1. 2. Pull out the paper support. 3. For paper larger than Letter or A4 size, fold out the extension.
36 4. Slide the paper-width guides wider than the paper. 5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximumheight indicators. 6. Adjust the paper-width guides so that they lightly touch the paper stack but do not bend the paper.
Tray 2 and Tray 3 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/ narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Load Tray 2 and Tray 3 38 1. Open the tray. 2. Adjust the paper-guides to the correct paper size.
3. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 4. Close the tray.
500-sheet trays 500-sheet tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/ narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Load the 500-sheet trays 1. Open the tray. 2 3 2. Adjust the paper-size guides to the correct paper size.
3. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 4. Close the tray.
3,500-sheet high-capacity tray 3,500-sheet high-capacity input capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/ narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
2. On each side, adjust the paper-size lever to the correct position for the paper you are using. 4 3. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections. 4. 4 Close the right and left sides of the tray.
Standard output bin The output bin is located under the document feeder and holds up to 250 sheets of 75 g/m2 (20 lb) paper. Stapler/stacker (z and z+ models only) The stapler/stacker can staple jobs of up to 30 sheets of 75 g/m2 (20 lb) paper. It can stack up to 500 sheets of paper.
46 Chapter 3 Input trays and output bins ENWW
4 ENWW Parts, supplies, and accessories ● Order parts, accessories, and supplies ● Toner cartridges ● HP anticounterfeit Web site ● Print when a toner cartridge is at estimated end of life ● Enable or disable the Very Low Settings options from the control panel ● Customer self-repair parts ● Accessories ● Toner cartridge ● Staples (stapling models only) 47
Order parts, accessories, and supplies 48 Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using HP software The HP Embedded Web Server contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Toner cartridges Toner cartridge view 1 Plastic shield 2 Imaging drum CAUTION: 3 ENWW Do not touch the green roller. Doing so can damage the cartridge.
Toner cartridge information Color Cartridge number Part number Replacement black toner cartridge 651A CE340A Replacement cyan toner cartridge 651A CE341A Replacement yellow toner cartridge 651A CE342A Replacement magenta toner cartridge 651A CE343A Environmental features: Recycle toner cartridges by using the HP Planet Partners return and recycling program. For more information about supplies, go to www.hp.com/go/learnaboutsupplies.
Replace the toner cartridges The product uses four colors and has a different toner cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is inside the toner cartridge box. 1. Open the front door. Make sure that the door is completely open. 2.
3. Remove the new toner cartridge from its protective bag. 4. Grasp both sides of the toner cartridge and distribute the toner by gently rocking the toner cartridge. 5. Remove the plastic shield from the toner cartridge. CAUTION: Avoid prolonged exposure to light. CAUTION: Do not touch the green roller. Doing so can damage the cartridge.
6. Align the toner cartridge with its slot and insert the toner cartridge until it clicks into place. 7. Close the front door.
HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following: 54 ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the cartridge.
Print when a toner cartridge is at estimated end of life Low This message displays when a supply is nearing the estimated end of its useful life. Very Low This message displays when a supply is at its estimated end of useful life. Print-quality problems can occur when using a supply that is at its estimated end of life. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
Enable or disable the Very Low Settings options from the control panel You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new cartridge. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
Customer self-repair parts The following customer self-repair parts are available for the product. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.
Table 4-1 Customer self-repair parts (continued) Item Description Self-replacement options Part number 3,500-sheet high-capacity input feeder right tray assembly Right tray for the 3,500-sheet high-capacity input feeder Mandatory CF235-60104 3,500-sheet tray roller kit Replacement pickup, feed, and separation rollers for the 3,500-sheet high-capacity input feeder Mandatory 5851-5011 Transfer-roller kit Replacement transfer roller Mandatory CF235-67910 Duplexer kit Optional duplexer kit Man
Table 4-1 Customer self-repair parts (continued) Item Description Self-replacement options Part number Power cable 220V – 10A Replacement cable – Switzerland Mandatory 8121-0738 Power cable 110V – 10A Brazil Replacement cable – Brazil Mandatory 8121-1071 Power cable 220V – 10A Argentina Replacement cable – Argentina Mandatory 8121-0729 Power cable 110V – 13A North America Replacement cable – North America Mandatory 8121-0740 Power cable 220V – 10A South America/ Chile/Peru Replacement c
Accessories 60 Item Description Part number 500-sheet tray and feeder unit Optional tray to increase paper capacity CF239A 1x500-sheet feeder, cabinet, and stand Optional tray to increase paper capacity CF243A 3x500-sheet feeder and stand Optional tray to increase paper capacity CF242A 3,500-sheet high-capacity input and stand Optional tray to increase paper capacity CF245A Duplex printing assembly Optional accessory to print on both sides of the paper CF240A DIMM memory HP 200-pin DDR2
Toner cartridge Toner-cartridge view 1 Imaging drum CAUTION: ENWW Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge.
Toner-cartridge information Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover.
Replace the toner cartridge CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is on the toner-cartridge box. 1. Press the cartridge-door-release button. 2. Open the cartridge door.
3. Remove the used toner cartridge from the product. 4. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling. 5. Grasp the front and back of the toner cartridge, and distribute the toner by gently rocking the toner cartridge five or six times. CAUTION: Do not touch the shutter or the surface of the roller.
6. Remove the shipping tape from the new toner cartridge. Recycle the tape with the used toner cartridge. 7. Align the toner cartridge with the tracks inside the product, and insert the toner cartridge until it is firmly seated. 8. Close the cartridge door. After a short time, the control panel should display the Ready message.
Staples (stapling models only) Item Description Part number Staple cartridge Each cartridge holds 5,000 unformed staples. C8091A For more information, go to www.hp.com/go/learnaboutsupplies. Load staples 66 1. Open the stapler door. 2. Remove the staple cartridge.
3. Insert the new staple cartridge. 4. Close the stapler door.
68 Chapter 4 Parts, supplies, and accessories ENWW
5 ENWW Print ● Supported print drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Store print jobs on the product ● Add a job-separator page (Windows) ● Use HP ePrint ● Use the HP ePrint software ● Use Apple AirPrint ● Use HP Smart Print (Windows) ● Use easy-access USB printing 69
Supported print drivers (Windows) Print drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). The following print drivers are available at www.hp.com/go/ljMFPM725_software. HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Provided as the default driver on the in-box CD. This driver is automatically installed unless you select a different one.
For more information, go to www.hp.com/go/upd. UPD installation modes Traditional mode Dynamic mode ENWW ● To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd. ● Use this mode if you are installing the driver for a single computer. ● It operates with a specific product. ● If you use this mode, you must install UPD separately for each computer and for each product. ● To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd.
Change print-job settings (Windows) Change the settings for all print jobs until the software program is closed The steps can vary; this procedure is most common. 1. From the software program, select the Print option. 2. Select the product, and then click Properties or Preferences. Change the default settings for all print jobs 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.
Change print-job settings (Mac OS X) Change the settings for all print jobs until the software program is closed 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for which you want to change the print settings. 4. For each menu, select the print settings that you want to change. 5.
Print tasks (Windows) Use a printing shortcut (Windows) 74 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab.
4. Select one of the shortcuts. Click the OK button to close the Document Properties dialog box. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the print driver. 5. In the Print dialog box, click the OK button to print the job.
Create printing shortcuts (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. 6. Click the Save As button.
78 7. Enter a name for the shortcut, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Automatically print on both sides (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
80 4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job.
Manually print on both sides (Windows) NOTE: Follow these steps to print on both sides of a paper size or type that is not supported by the automatic duplexer. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
82 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and place it with the printed-side facing down in Tray 1. 6. If prompted, touch the appropriate control-panel button to continue.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
84 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job.
Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. Click the OK button to close the Document Properties dialog box. 5. 86 In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
88 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Print the first or last page on different paper (Windows) 90 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button.
5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page.
92 8. Click the OK button. 9. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab.
4. Select the Print document on option, and then select a size from the drop-down list. Click the OK button to close the Document Properties dialog box. 5. 94 In the Print dialog box, click the OK button to print the job.
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box.
5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Click the OK button to close the Document Properties dialog box. 6. 96 In the Print dialog box, click the OK button to print the job.
Select staple options (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Output tab.
98 4. In the Output Options area, select an option from the Staple drop-down list. Click the OK button to close the dialog box. 5. In the Print dialog box, click the OK button to print the job.
Print tasks (Mac OS X) Use a printing preset (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. In the Presets menu, select the printing preset. 4. Click the Print button. NOTE: To use print-driver default settings, select the standard option. Create a printing preset (Mac OS X) Use printing presets to save the current print settings for reuse. 1. Click the File menu, and then click the Print option. 2.
5. Click the Print button. 6. Go to the product, and remove any blank paper that is in Tray 1. 7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, press the appropriate control panel button to continue. Print multiple pages per sheet (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu.
Print a cover page (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Cover Page menu. 4. Select where to print the cover page. Click either the Before Document button or the After Document button. 5. In the Cover Page Type menu, select the message that you want to print on the cover page. NOTE: 6.
Select staple options (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a staple option from the Staple drop-down list. 5. Click the Print button.
Additional print tasks (Windows) Cancel a print job (Windows) NOTE: 1. 2. If the print job is too far into the printing process, you might not have the option to cancel it. If the print job is currently printing, cancel it from the product control panel by following this procedure: a. From the Home screen on the product control panel, touch the Stop the job, and the Job Status screen opens. button. The product pauses b.
4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. 6. Click the Save button, and then click the Close button. 7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Print watermarks (Windows) 1. From the software program, select the Print option. 2.
Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) NOTE: 1. 2. If the print job is too far into the printing process, you might not have the option to cancel it. If the print job is currently printing, cancel it from the product control panel by following this procedure: a. From the Home screen on the product control panel, touch the Stop the job, and the Job Status screen opens. button. The product pauses b.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Watermarks menu. 4. From the Mode menu, select the Watermark option. 5. From the Pages drop-down list, select whether to print the watermark on all pages or on the first page only. 6. From the Text drop-down list, select one of the standard messages, or select the Custom option and type a new message in the box. 7. Select options for the remaining settings. 8.
Store print jobs on the product Create a stored job (Windows) You can store jobs on the product so you can print them at any time. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Job Storage tab.
4. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: 6. ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the existing stored job with the new one. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
5. ● Quick Copy: Print the requested number of copies of a job and then store a copy of the job in the product memory so you can print it again later. ● Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.
Add a job-separator page (Windows) The product can insert a blank page at the beginning of each print job to make sorting jobs easier. NOTE: 1. The following procedure turns on this setting for all print jobs. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.
Use HP ePrint Use HP ePrint to print a document by sending it as an email attachment to the product's email address from any email-enabled device. NOTE: The product must be connected to a network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server. b. Click the HP Web Services tab. c. Select the option to enable Web Services. NOTE: 2.
Use the HP ePrint software The HP ePrint software makes it easy to print from a desktop or laptop computer to any HP ePrint-capable product. After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. This software makes it easy to find HP ePrint-enabled products that are registered to your ePrintCenter account.
Use Apple AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print wirelessly to the product from an iPad (iOS 4.2 or later), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● iBooks ● Select third-party applications Connect the product to AirPrint To use AirPrint, the product must be connected to the same wireless network as the Apple device.
3. In the Bonjour Service Name field, type a new name. 4. Click the Apply button. Solve AirPrint problems Verify the product supports AirPrint. Go to www.hp.com/go/airprint. Upgrade the product firmware to use AirPrint. Go to www.hp.com/go/ljMFPM725_firmware. Make sure the product is connected to the same wireless network as the Apple device. Connect the product to the network using a wireless router or the wireless accessory installed on the product.
Use HP Smart Print (Windows) Use HP Smart Print to print a particular section of a Web site. You can remove headers, footers, and advertisements, so you minimize waste. The application automatically selects the section of the Web page that you most likely want to print. You can edit the selected area before you print. Download HP Smart Print from this Web site: www.hp.com/go/smartweb. NOTE: HP Smart Print is compatible with Windows browsers only.
Use easy-access USB printing This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port from the product control-panel menus: 1.
Print easy-access USB documents 1. Insert the USB flash drive into the USB port on the left side of the product control panel. NOTE: You might need to remove the cover from the USB port. Pull the cover straight out to remove it. 2. The product detects the USB flash drive. Touch the OK button to access the drive, or, if prompted, select the Retrieve from USB option from the list of available applications. The Retrieve from USB screen opens. 3. Select the name of the document that you want to print.
6 ENWW Copy ● Set new default copy settings ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Collate a copy job ● Staple a copy job ● Copy on both sides (duplex) ● Reduce or enlarge a copy image ● Optimize copy quality for text or pictures ● Adjust the copy lightness/darkness ● Set the paper size and type for copying on special paper ● Use Job Build mode ● Copy a book ● Copy a photo 119
Set new default copy settings You can use the Administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the product returns to the default settings. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Copy Settings menu. 3. Several options are available. You can configure defaults for all options, or for only some options.
Make a single copy 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Start button.
Make multiple copies 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Copies field to open a keypad.
4. Enter the number of copies, and then touch the OK button. 5. Touch the Start ENWW button.
Copy a multiple-page original The document feeder holds up to 100 pages (depending on the thickness of the pages). 1. Place the document into the document feeder with the pages facing up. Adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Copies field to open a keypad.
4. Enter the number of copies, and then touch the OK button. 5. Touch the Start ENWW button.
Collate a copy job 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Collate button.
3. Touch the Collate on (Sets in page order) option. Touch the OK button. 4. Touch the Start ENWW button.
Staple a copy job 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Staple/Collate button. 3. Select a Staple option. Touch the OK button. 4. Touch the Start 128 Chapter 6 Copy button.
Copy on both sides (duplex) Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Sides button.
5. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. To make a one-sided copy from a two-sided original, touch the 2-sided original, 1-sided output button. Touch the OK button. 6. Touch the Start button. Copy on both sides manually 1. Lift the scanner lid. 2.
3. Gently close the scanner lid. 4. From the Home screen on the product control panel, touch the Copy button. 5. Touch the Sides button. 6. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. To make a one-sided copy from a two-sided original, touch the 2-sided original, 1-sided output button. Touch the OK button. 7. Touch the Start 8.
Reduce or enlarge a copy image 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Reduce/Enlarge button.
3. Select one of the predefined percentages, or touch the Scaling field and type a percentage between 25 and 200 when using the document feeder or between 25 and 400 when copying from the scanner glass. Touch the OK button. You can also select these options: ● Auto: The product automatically scales the image to fit the paper size in the tray. ● Auto Include Margins: The product reduces the image slightly to fit the entire scanned image within the printable area on the page.
Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are temporary.
Adjust the copy lightness/darkness 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Image Adjustment button.
3. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background Cleanup level. Touch the OK button. 4. Touch the Start 136 Chapter 6 Copy button.
Set the paper size and type for copying on special paper 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Paper Selection button. 3. Select the tray that holds the paper that you want to use, and then touch the OK button.
Use Job Build mode Use the Job Build feature to combine several sets of original documents into one copy job. Also use this feature to copy an original document that has more pages than the document feeder can accommodate at one time. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3.
Copy a book 1. Lift the scanner lid. 2. Place the book on the scanner glass with the spine aligned with the mark on the rear, center of the scanner glass. 3. Gently close the scanner lid.
4. From the Home screen on the product control panel, touch the Start button. 5. Repeat these steps for each page that you want to copy. NOTE: This product does not have the capability to distinguish left and right pages. Assemble the copied pages carefully.
Copy a photo Copy photos from the scanner glass. 1. Lift the scanner lid. 2. Place the photo on the scanner glass with the picture-side down and the upper-left corner of the photo in the upper-left corner of the glass.
3. Gently close the scanner lid. 4. From the Home screen on the product control panel, touch the Copy button. 5. Touch the More Options button at the bottom of the screen. 6. Touch the Optimize Text/Picture button. 7. Select the Photograph option, and then touch the OK button. 8. Touch the Start 142 Chapter 6 Copy button.
7 ENWW Scan/send ● Set up scan/send features ● Change default scan/send settings from the product control panel ● Send a scanned document to a network folder ● Send a scanned document to a folder in the product memory ● Send a scanned document to a USB flash drive ● Send a scanned document to one or more email addresses ● Use the address book to send email ● Scan a photo 143
Set up scan/send features The product offers the following scan and send features: ● Scan and save files to a folder on your network. ● Scan and save files to the product memory. ● Scan and save files to a USB flash drive. ● Scan and send documents to one or more email addresses. Some scan and send features are not available on the product control panel until you use the HP Embedded Web Server to enable them.
ENWW a. Click the Save to USB Setup link. b. Select the Enable Save to USB check box. c. Click the Apply button at the bottom of the page.
Change default scan/send settings from the product control panel 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Scan/Digital Send Settings menu.
3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Options menu, and configure the options. Touch the Save button to save the settings.
Send a scanned document to a network folder The product can scan a file and save it in a folder on the network. The following operating systems support this feature: ● Windows Server 2003, 64-bit ● Windows Server 2008, 64-bit ● Windows XP, 64-bit ● Windows Vista, 64-bit ● Windows 7, 64-bit ● Novell v5.1 and later (access to the Quick Sets folders only) NOTE: You can use this feature with Mac OS X v10.6 and earlier if you have configured Windows File Sharing.
2. From the Home screen on the product control panel, touch the Save to Network Folder button. NOTE: If prompted, type your user name and password. 3. To use one of the preset job settings, select one of the items in the Quick Sets list. 4. To set up a new job, touch the File Name: text field to open a keyboard, and then type the name for the file. Touch the OK button.
5. If necessary, touch the File Type drop-down menu to select a different output file format. 6. Touch the Add button that is below the Folder Path field to open a keyboard, and then type the path to the network folder. Use this format for the path: \\path\path Touch the OK button.
7. To configure settings for the document, touch the More Options button. 8. Touch the Start button to save the file. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Send a scanned document to a folder in the product memory Use this procedure to scan a document and save it on the product so you can print copies at any time. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, scroll to and touch the Save to Device Memory button. NOTE: If prompted, enter your user name and password. 3.
Send a scanned document to a USB flash drive The product can scan a file and save it in a folder on a USB flash drive. NOTE: You might be required to sign in to the product to use this feature. Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port from the product control-panel menus: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
3. Insert the USB flash drive into the USB port on the left side of the product control panel. NOTE: You might need to remove the cover from the USB port. 4. You can save the file on the root of the USB flash drive, or save it in a folder. To save it in a folder, select one of the folders in the list, or touch the New Folder button to create a new folder on the USB flash drive. 5. Enter the name for the file in the File Name: field. Touch the OK button.
6. To configure settings for the document, touch the More Options button. 7. Touch the Start button to save the file. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Send a scanned document to one or more email addresses 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, type your user name and password. 3. Touch the To field to open a keyboard. NOTE: If you are signed in to the product, your user name or other default information might appear in the From: field.
4. Enter the email address. To send to multiple addresses, separate the addresses with a semicolon, or touch the Enter button on the touchscreen keyboard after you type each address. 5. Complete the CC:, Subject:, and File Name: fields by touching the field and using the touchscreen keyboard to enter information. Touch the OK button when you have completed the fields. 6. To change the settings for the document touch the More Options button. 7.
8. Touch the Start button to begin sending. NOTE: The product might prompt you to add the email address to the address book. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen. 9. To set up another email job, touch the OK button on the Status screen. NOTE: You have the option to retain the settings from this job to use for the next job.
Use the address book to send email You can send email to a list of recipients by using the address book. Depending on how the product is configured, you might have one or more of the following address book viewing options. ● All Contacts: Lists all the contacts that are available to you. ● Personal Contacts: Lists all the contacts that are associated with your user name. These contacts are not visible to other people who use the product.
2. Touch the Address Book button that is next to the To: field to open the Address Book screen. 3. Touch the Add button that is in the lower left corner of the screen.
4. In the Name field, enter the name of the contact. 5. From the menu list, select the E-mail Address option, and then enter the contact's email address. Touch the OK button to add the contact to the list. Send a document to email by using the address book 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, enter your user name and password. 3. Touch the Address Book button that is next to the To: field to open the Address Book screen. 4. From the drop-down list, select the address book view that you want to use.
5. Select a name from the list of contacts, and then touch the right arrow button to add the name to the recipients list. Repeat this step for each recipient, and then touch the OK button. 6. Touch the Start button to begin sending. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Scan a photo 1. Lift the scanner lid. 2. Place the photo on the scanner glass with the picture-side down and the upper-left corner of the photo in the upper-left corner of the glass. 3. Gently close the scanner lid.
4. From the Home screen on the product control panel, touch one of the buttons for the scan/send features: ● Save to Network Folder ● Save to Device Memory ● Save to USB 5. Select an existing folder, or touch the New Folder button to create a new folder. 6. Enter the name for the file in the File Name: field. 7. Touch the More Options button at the bottom of the screen. 8. Touch the Optimize Text/Picture button. 9. Select the Photograph option, and then touch the OK button. 10.
166 Chapter 7 Scan/send ENWW
8 ENWW Fax ● Configure required fax settings ● Configure fax dialing settings ● Configure general fax send settings ● Configure fax billing codes ● Configure default options for fax send jobs ● Configure fax receive settings ● Use a fax printing schedule ● Block incoming faxes ● Configure default options for fax receive jobs ● Fax archiving and forwarding ● Create a speed dial list ● Add a number to an existing speed dial list ● Delete a speed dial list ● Delete a single number
Configure required fax settings You must configure certain settings before you can use the fax feature. If these settings are not configured, the fax icon is unavailable. These settings include: ● Country/region ● Date/Time ● Company Name ● Fax Number ● Dialing Prefix (optional) This information is used in the fax header, which is for printing on all outgoing faxes.
NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server. NOTE: If the Fax Settings menu does not appear in the menu listing, LAN or internet fax might be enabled. When LAN or internet fax is enabled, the analog fax accessory is disabled and the Fax Settings menu does not display. Only one fax feature, either LAN fax, analog fax, or internet fax, can be enabled at a time.
Configure fax dialing settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● Fax Dialing Settings Configure any of the following settings: Menu item Description Fax Dial Volume Use the Fax Dial Volume setting to control the product's dialing volume level when sending faxes.
Configure general fax send settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● General Fax Send Settings Configure any of the following settings: Menu item Description Fax Number Confirmation When the Fax Number Confirmation feature is enabled, the fax number must be entered twice to ensure that it was entered correctly.
Configure fax billing codes The billing-code setting, when enabled, prompts the user to enter a number when sending a fax. This number is placed in the billing-code report. To view the billing-code report, either print the report or query it by using an application. Billing codes are disabled by default. Follow these steps to enable billing codes: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
Configure default options for fax send jobs NOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Default Job Options Configure any of the following settings: Menu item Description Image Preview Use the Image Preview feature to preview the fax image before you send it.
Configure fax receive settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Fax Receive Setup Configure any of the following settings: Menu item Description Ringer Volume Touch the Ringer Volume drop-down menu and adjust the ringer volume settings.
Use a fax printing schedule NOTE: Before enabling a fax-printing schedule, a schedule must be created. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Fax Printing Schedule 3. Touch the Use Fax Printing Schedule option. 4. Touch the Schedule button. 5. Touch the Fax Printing Mode button. 6. Touch the green plus sign to open the Schedule a Weekly Fax Event screen. 7.
Block incoming faxes Use the fax block list setting to create a list of blocked phone numbers. When a fax is received from a blocked phone number, the fax is not printed and is immediately deleted from memory. Create a blocked-fax list 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Blocked Fax Numbers 3. Touch the Fax Number to Block field to display the keyboard. 4.
Configure default options for fax receive jobs NOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
Fax archiving and forwarding Use the fax archive feature to save archival copies of all incoming faxes, all outgoing faxes, or both, to a specified email address, network folder, or FTP server. Use the fax forwarding feature to forward all received faxes, all outgoing faxes, or both, to another fax number. When fax forwarding is enabled, the receiving product prints the fax and also forwards the fax to the fax forward number. Use the HP Embedded Web server to enable and configure these features.
Create a speed dial list 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch one of the unassigned One Touch Speed Dials numbers.
4. Touch the Speed Dial Name field to display the keyboard. 5. Type a name for the speed dial.
6. Type a fax number for the speed dial. NOTE: To enter additional fax numbers for a speed dial, touch the screen to the right of the last digit of the previously entered fax number. When the cursor appears, touch the enter key to move the cursor to the next line. Repeat this step to enter all the numbers for the speed dial. Touch the OK button. 7. The name and fax number (or numbers) display next to the selected One Touch Speed Dials number. Touch the OK button to return to the Fax screen.
Add a number to an existing speed dial list 1. From the Home screen on the product control panel, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch the One Touch Speed Dials number of the list to be edited. 4. Touch the down arrow on the Speed Dial Name box to open the drop-down menu. 5. Touch the Fax Numbers item. 6.
Delete a speed dial list ENWW 1. From the Home screen on the product control panel, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch the One Touch Speed Dials number of the list to be deleted. 4. Touch the Delete button. 5. Touch the Yes button to confirm the deletion of the speed dial list and to return to the Fax screen.
Delete a single number from a speed dial list 1. From the Home screen on the product control panel, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch the One Touch Speed Dials number of the list to open the keyboard. 4. Touch the down arrow on the Speed Dial Name box to open the drop-down menu and then touch the Fax Numbers option. 5.
Send a fax by entering numbers manually 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Fax button. You might be prompted to type a user name and password. 3. Touch the More Options button. Verify that the settings match those of your original. When all settings are completed, touch the up arrow to scroll to the main Fax screen.
4. Touch the Fax Number field to open the keypad. 5. Enter a phone number and then touch the OK button. 6. Touch the Start button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Send a fax by using a speed dial 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Fax button.
3. Touch the number button for the speed dial name you want to use. The speed dial name appears in the Fax Recipients section of the Fax screen. 4. Touch the Start button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Search a speed-dial list by name NOTE: If you do not know the unique name of the speed dial, type a letter to select any portion of the list. For example, to view speed-dial names that begin with the letter N, type the letter N. If no matching entries exist, a message appears before the search shows the entry that is closest to the letter N. ENWW 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the search button.
Send a fax by using fax address book numbers The fax address book feature allows you to store fax numbers on the product. Your Microsoft® Exchange contact list might also be enabled on the product to appear in the fax address book. 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Address Book icon to display the Address Book screen. 3. Select a fax address book source from the dropdown menu.
4. Touch the names to highlight and then touch the right arrow icon to move the highlighted names to the Fax Recipients section. 5. Touch the OK button to return to the Fax screen. 6. Touch the Start ENWW button to send the fax.
Search the fax address book Use the fax address book search feature to complete a name search of the address book. 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Address Book 3. Select the All Contacts or Local Contacts option in the drop-down menu at the top of the fax address book screen. 4. Touch the Search icon (magnifying glass) next to the drop-down menu. 5.
Cancel a fax To cancel a current fax job, touch the Cancel Job button on the fax status screen.
Use Fax over VoIP networks VoIP technology converts the analog phone signal into digital bits. These are then assembled into packets which travel on the Internet. The packets are converted and transmitted back to analog signals at or near the destination. Transmission of information on the Internet is digital instead of analog. Therefore, there are different constraints on the fax transmission that might require different fax settings than the analog Public Switched Telephone Network (PSTN).
Fax reports The following sections list the fax reports available on this product. These reports can be printed or viewed on the product control panel. The following fax reports are available on this product: ● Fax Activity Log ● Billing Codes Report ● Blocked Fax List ● Speed Dial List ● Fax Call Report Use the following steps to print or view a fax report: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
To clear the fax activity log, complete the following steps. 1. On the control panel, touch the Administration icon. 2. Open the following menus: 3. ● Fax Settings ● Clear fax activity log Touch the Clear button to clear the fax activity log. Billing code report The billing code report is a list of the most recent 500 faxes that were successfully sent, listed by billing code. The following information is provided in this report.
9 ENWW Manage the product ● Configure IP network settings ● HP Embedded Web Server ● HP Utility (Mac OS X) ● Use HP Web Jetadmin software ● Economy settings ● Product security features ● Upgrade the product firmware 197
Configure IP network settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. Go to Microsoft at www.microsoft.com. View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.
Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel Administration menus to manually set an IPv6 address. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. To enable manual configuration, open the following menus: ● Network Settings ● Jetdirect Menu ● TCP/IP ● IPV6 Settings ● Address ● Manual Settings ● Enable Select the On option, and then touch the Save button. ENWW 3.
HP Embedded Web Server Use the HP Embedded Web Server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel.
HP Embedded Web Server features Information tab Table 9-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link. Job Log Shows a summary of all jobs the product has processed. Configuration Page Shows the information found on the configuration page.
Table 9-2 HP Embedded Web Server General tab (continued) Menu Description Device Information Name the product and assign an asset number to it. Enter the name of the primary contact who will receive information about the product. Language Set the language in which to display the HP Embedded Web Server information. Date and Time Set the date and time or synchronize with a network time server. Energy Settings Set or edit a wake time, sleep time, and sleep delay for the product.
Table 9-4 HP Embedded Web Server Scan/Digital Send tab (continued) Menu Description E-mail Setup Configure the default email settings for digital sending, including the following: Save to Network Folder Setup Save to USB Setup ● Settings for the outgoing mail (SMTP) server ● Default settings for E-mail Quick Sets jobs ● Default message settings, such as the "From" address and the subject line ● Settings for digital signatures and encryption ● Settings for email notifications ● Default scan
Table 9-5 HP Embedded Web Server Fax tab (continued) Menu Description Fax Receive Setup Configure default print options for incoming faxes, and set up a fax printing schedule. Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding, and configure basic settings for each. Fax Activity Log ● Fax archiving is a method to send a copy of all incoming and outgoing faxes to an email address. ● Fax forwarding is a method to forward incoming faxes to a different fax device.
HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this product. You must enable HP Web Services to use the HP ePrint feature. Networking tab Use the Networking tab to configure and secure network settings for the product when it is connected to an IPbased network. This tab does not display if the product is connected to other types of networks.
HP Utility (Mac OS X) HP Utility is a software program that provides access to the product in Mac OS X. You can use HP Utility when the product uses a USB cable or is connected to a TCP/IP-based network. Open HP Utility From the Finder, click Applications, click Utilities, and then click HP Utility. If HP Utility is not included in the Utilities list, use the following procedure to open it: 1. At the computer, open the Apple Fax icon or the Print & Scan icon.
Menu Item Description Printer Settings Supplies Management Configures how the product should behave when supplies are nearing the end of their estimated life. Trays Configuration Changes the default tray settings. Output Devices Manages settings for optional output accessories. Duplex Mode Turns on the automatic two-sided printing mode. Protect Direct Ports Disables printing over USB or parallel ports. Stored Jobs Manages print jobs that are stored on the product hard disk.
Use HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner, which might extend the life of the toner cartridge. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge.
3. ● Sleep Timer Settings ● Sleep Mode/Auto off After Select the appropriate time period, and then touch the Save button. NOTE: The sleep-mode default time is 30 minutes. NOTE: When the product is in sleep mode, the power-button light flashes. Set the sleep schedule NOTE: You must configure the date and time settings before you can use the Sleep Schedule feature. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
● Time ● Event Days 11. Touch the OK button, and then touch the Save button.
Product security features Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/secureprinting. The site provides links to white papers and FAQ documents about security features.
Use the Security menu in the HP Embedded Web Server to configure the disk. For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup Guide. 1. Go to www.hp.com/support. 2. Enter Secure Hard Disk into the search field and press Enter. 3. Click the HP High-Performance Secure Hard Disk Drive link. 4. Click the Manuals link. Lock the formatter cage The formatter cage, on the back of the product, has a slot that you can use to attach a security cable.
Upgrade the product firmware Software and firmware upgrades and installation instructions for this product are available at www.hp.com/ support/ljMFPM725series. Click Support & Drivers, click the operating system, and then select the download for the product.
10 Solve problems ENWW ● Solve problems checklist ● Factors that affect product performance ● Restore factory-set defaults ● Control-panel help ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Change jam recovery ● Improve print quality ● Improve copy quality ● Improve scan quality ● Improve fax quality ● The product does not print or it prints slowly ● Solve easy-access USB printing problems ● Solve USB connection problems ● Solve wired network problems ● Solve fa
Solve problems checklist Follow these steps when trying to solve a problem with the product. 1. If the control panel is blank or black, complete these steps: a. Check the power cable. b. Check that the power is turned on. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.
7. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program. If this solution does not work (the document does not print), complete these steps: a. Try printing the job from another computer that has the product software installed. b. If you connected the product to the network, connect the product directly to a computer with a USB cable.
Factors that affect product performance Several factors affect the time it takes to print a job: ● Maximum product speed, measured in pages per minute (ppm) ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB connection ● The product I/O configuration ● The network operating system and configuration (if applicable) ● The print d
Restore factory-set defaults 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● General Settings ● Restore Factory Settings A verification message advises that completing the reset function might result in loss of data. Touch the Reset button to complete the process. NOTE: ENWW The product restarts automatically after the reset operation completes.
Control-panel help The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper ● Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3.
● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
Clear jams Jam locations Use this illustration to troubleshoot jams in the product.
Auto-navigation for clearing jams The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the product displays instructions for the next step until you have completed all steps in the procedure. Clear jams in the document feeder 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover.
3. Lift the jam-access door, and remove any jammed paper. If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper. 4. Close the document-feeder cover.
Clear jams in the output-bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. Clear jams in the stapler/stacker 1. If paper is visible in the stapler/stacker output bin, grasp the leading edge of the paper and slowly pull the paper out of the product.
2. Open the upper-left door. 3. Press the green tab down to open the bar.
4. Grasp both sides of the paper, and slowly pull the paper out of the product. 5. Close the upper-left door door. Make sure that both sides of the door snap into place. Clear staple jams To reduce the risk of staple jams, make sure that you staple 30 or fewer pages of paper (80 g/m2 (20 lb) at a time.
1. Open the stapler door. 2. Remove the staple cartridge. 3. Remove any loose staples from the product.
4. Lift up the lever on the front of the staple cartridge. 5. Remove the sheet of staples from the stapler. 6. Push down the lever on the front of the staple cartridge.
7. Insert the staple cartridge. 8. Close the stapler door.
Clear jams in Tray 1 1. Slowly pull the jammed paper out of the product. Clear jams in Tray 2 or Tray 3 1. Open the right-side access door. If the jammed page is visible, gently pull it out of the product.
2. If you were not able to clear the jam by using the right-side access door, slide the tray out of the product. 3. Remove any damaged paper from the tray. 4. If the edge of the paper is visible in the feed area, slowly pull the paper toward the left side and then out of the product. NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the toner-cartridge area.
5. Close the tray. NOTE: Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. 6. Close the right-side access door.
Clear jams in the 500-sheet trays 1. Open the right-side access door and the 500-sheet tray jam-access door. 2 3 4 2. Remove the 500-sheet tray. 2 3 3. If the edge of the paper is visible in the feed area, slowly pull the paper toward the right side and out of the product. NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the upper, right door.
4. Close the 500-sheet tray. 2 3 5. Close the right-side access door and the 500-sheet tray jam-access door.
Clear jams in the 3,500-sheet high-capacity tray 1. Open the right and left sides of the tray. 4 2. Remove any damaged sheets of paper. 4 3. Above the right-side tray, press the green button to release the jam-access plate.
4. If jammed paper is in the feed area, pull it down to remove it. 4 5. Push up on the jam-access plate to close it. 4 6. Close the right and left sides of the tray.
7. Open the jam-access door on the right side of the high-capacity tray cabinet. 8. Lift up the jam-release plate and remove any jammed paper. 9. Close the jam-access door on the right side of the high-capacity tray cabinet.
Clear jams from the toner-cartridge area 1. Press the cartridge-door-release button. 2. Open the cartridge door. 3. Remove the toner cartridge. CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
4. Pull the green tab down to open the metal plate inside the product. 5. Slowly pull the paper out of the product. Be careful to not tear the paper. CAUTION: Avoid spilling loose toner. Use a dry, lint-free cloth to clean any toner that might have fallen into the product. If loose toner falls into the product, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed.
6. Replace the toner cartridge. 7. Close the cartridge door.
Clear jams in the fuser 1. Open the fuser door on the left side of the product. CAUTION: is in use. The fuser can be hot while the product 2. Push down on the green tab to open the fuser jamaccess cover. 3. Remove any paper from the fuser.
4. Close the fuser jam-access cover. 5. Close the fuser door.
Clear jams from the duplexer 1. Remove the duplexer. 2. Remove any paper from the duplexer. 3. Reinstall the duplexer.
Change jam recovery This product provides a jam recovery feature that reprints jammed pages. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the General Settings menu, and then open the Jam Recovery menu. 3. Select one of the following options: ● Auto — The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting. ● Off — The product does not attempt to reprint jammed pages.
Improve print quality Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.
Check the toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts. 1. On the product control panel, press the Home 2. Open the following menus: ● Administration ● Reports ● Configuration/Status Pages button. 3. Select the Supplies Status option. 4. Highlight the Print option, and then press the OK button to print the report. 5.
1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2. Open the following menus: ● Calibration/Cleaning ● Cleaning Page 3. Touch the Print button to print the page. 4. The cleaning process can take several minutes. When it is finished, discard the printed page. Visually inspect the toner cartridge 1. Remove the toner cartridge from the product, and verify that the sealing tape has been removed. 2. Check the memory chip for damage. 3.
Check the environment Environmental conditions can directly affect print quality, and they are a common cause for paper-feeding problems. Try the following solutions: ● Move the product away from drafty locations, such as air-conditioning vents, or open windows or doors. ● Make sure the product is not exposed to temperatures or humidity outside of product specifications. ● Do not place the product in a confined space, such as a cabinet. ● Place the product on a sturdy, level surface.
HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Provided as the default driver on the product CD. This driver is automatically installed unless you select a different one.
4. Touch the Print Test Page button, and then follow the instructions on the printed pages. 5. Touch the Print Test Page button to verify the results, and then make further adjustments if necessary. 6. When you are satisfied with the results, touch the Save button to save the new settings.
Improve copy quality Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the product, and then disconnect the power cable from the electrical outlet. 2. Open the scanner lid. Align paper that has copy defects with the scanner glass to identify the locations of dirt or smudges.
3. Clean the main scanner glass, the documentfeeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product.
Calibrate the scanner If the copied image is not positioned correctly on the page, calibrate the scanner. NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document. 1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2. Open the following menus: ● Calibration/Cleaning ● Calibrate Scanner 3. Touch the Next button to start the calibration process. Follow the on-screen prompts.
Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are temporary.
2. Open the document-feeder cover. 3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover.
Improve scan quality Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the product, and then disconnect the power cable from the electrical outlet. 2. Open the scanner lid. Align paper that has copy defects with the scanner glass to identify the locations of dirt or smudges.
3. Clean the main scanner glass, the documentfeeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product.
Check the image-adjustment settings Adjust these additional settings to improve scan quality. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Scan/Digital Send Settings menu. 3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Options menu. 5. Touch the Image Adjustment button. 6.
6. Select one of the predefined options. Touch the Save button. 7. Touch the Start button. Clean the pickup rollers and separation pad in the document feeder 1. Lift the document-feeder latch. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover.
Improve fax quality Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the product, and then disconnect the power cable from the electrical outlet. 2. Open the scanner lid. Align paper that has copy defects with the scanner glass to identify the locations of dirt or smudges.
3. Clean the main scanner glass, the documentfeeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product.
4. Select one of the predefined options. Touch the Save button. 5. Touch the Start button. Check the image-adjustment settings Adjust these additional settings to improve send-fax quality 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Default Job Options 3. Touch the Image Adjustment button. 4.
3. ● Fax Send Setup ● General Fax Send Settings Select the Error Correction Mode option. Touch the Save button. Send to a different fax machine Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Clean the pickup rollers and separation pad in the document feeder 1. Lift the document-feeder latch. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. Check the fit-to-page setting If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the product attempts to scale the image to fit the page.
Check the sender's fax machine Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes: ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings. ● If possible, send the fax from a computer software program.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. – If the control panel does not indicate the product is ready, turn the product off and then on again. – If the control panel indicates the product is ready, try sending the job again. 2.
Solve easy-access USB printing problems ● The Retrieve from USB menu does not open when you insert the USB flash drive ● The file does not print from the USB flash drive ● The file that you want to print is not listed in the Retrieve from USB menu The Retrieve from USB menu does not open when you insert the USB flash drive 1. You must enable this feature before you can use it. a. From the Home screen on the product control panel, scroll to and touch the Administration button. b.
The file that you want to print is not listed in the Retrieve from USB menu ENWW 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .pdf, .prn, .pcl, .ps, and .cht file types. 2. You might have too many files in a single folder on the USB flash drive. Reduce the number of files in the folder by moving them to subfolders. 3. You might be using a character set for the file name that the product does not support.
Solve USB connection problems If you have connected the product directly to a computer, configure the following setting so the product wakes from Sleep mode whenever you insert a USB flash drive. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● General Settings ● Energy Settings ● Sleep Timer Settings In the Wake/Auto On to These Events list, select the All events option, and then touch the Save button.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
The product is using incorrect link and duplex settings for the network HP recommends leaving this setting in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be set up incorrectly 1.
Solve fax problems Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
Check fax accessory status If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Reports ● Configuration/Status Pages ● Configuration Page Touch the Print button to print the report, or touch the View button to view the report on the screen. The report consists of several pages.
Problem Cause Solution An "Out of Memory" status message displays on the product control panel. The product storage disk is full. Delete some stored jobs from the disk. From the Home screen on the product control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and then touch the Delete button. Print quality of a photo is poor or prints as a gray box. You are using the wrong page-content setting or the wrong resolution setting.
The following are suggested changes in settings for the HP LaserJet Analog Fax Accessory 500 when it is connected to a VoIP service: ● Begin with the fax speed set in Fast (V.34) mode and with Error Correction Mode (ECM) turned on. The V.34 protocol handles any changes in transmission speed needed to accommodate VoIP networks. ● If numerous errors or retries occur with the fax speed set to Fast, set it to Medium (V.17). ● If errors and retries persist, set the fax speed to Slow (V.
Problem Cause Solution Faxes are not printing on the product. No paper is in the input tray. Load paper. Any faxes received while the input tray is empty are stored and will print after the tray has paper. The Fax Printing Schedule feature is in use. Faxes print according to the schedule. To print faxes immediately, disable the Fax Printing Schedule feature. The product is either low on toner or has run out of toner.
Problem Cause Solution The phone line might not be working. Disconnect the fax accessory from the phone jack, and connect a phone. Try to make a phone call to ensure the phone line is working. The phone line might be noisy or poor quality. Try using a slower fax speed to improve the reliability of transmission. Use the Fax Dialing Settings menu to set the fax speed for sending faxes. A call-waiting feature might be active.
and the Fax T.30 Trace. The numeric code is shown in parentheses after the text part of the message in the reports. The fax modem generates the numeric code. Usually a numeric code of (0) indicates a normal modem response. Some messages always display a numeric code of (0), other messages can have a range of numeric codes, and a few messages have no numeric code.
Send-fax messages Table 10-1 Send-fax messages Message Error No. Description Action Cancelled 0 Someone cancelled the fax at the product control panel. None. Success n/a The fax was sent successfully. None. Fail Busy 0 The receiving fax machine is busy. The fax will be retired automatically (if configured), otherwise try resending fax later. No Answer 0 or 17 The receiving fax machine is not answering the call, or a person answered the call.
Receive-fax messages Table 10-2 Receive-fax messages Message Error No. Description Action Success n/a The fax transmission was successful. None. Blocked n/a The receiving fax machine is using the blocked-number feature and is blocking this fax. None. Failed Any The fax might be corrupted or not sent. Ask the sender to resend the fax; if the error persists, contact support. Failed 0 Incompatible page width or page had too many bad lines.
Fax T.30 Trace This is a printed report of all the communications between the sending and receiving fax machines for the last Fax transmission or reception. The report contains detailed error codes and other information that might be useful in troubleshooting a particular problem related to sending or receiving a fax. Print this report before contacting HP customer support. Fax V.34 This setting controls the modem's method of transmission.
Solve product software problems (Windows) A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2. Try connecting the USB cable to a different USB port on the computer. An error message was displayed during the software installation 1. Reinstall the product software.
c. Right-click the product driver icon, and then select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.
Solve product software problems (Mac OS X) ● The product name does not appear in the product list in the Print & Fax or the Print & Scan list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list after the driver is selected The product name does not appear in the product list in the Print & Fax or the Print & Scan list 1.
Remove software (Windows) Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click the Windows icon in the lower-left corner of the screen. Click Control Panel, and then click Programs and Features. 2. Find and select the product from the list. 3. Select the Uninstall/Change option. 1. Click the Windows icon in the lower-left corner of the screen.
Remove the print driver (Mac OS X) You must have administrator rights to remove the software. ENWW 1. Open System Preferences. 2. Select Print & Fax. 3. Highlight the product. 4. Click the minus (-) symbol. 5. Delete the print queue, if necessary.
290 Chapter 10 Solve problems ENWW
Index Symbols/Numerics 3,500-sheet high-capacity orientation 43 3,500-sheet high-capacity input capacity 43 part number 60 3,500-sheet high-capacity tray clear jams 237 loading 43 500-sheet input tray part number 60 500-sheet tray capacity 40 clearing paper jams 235 loading 41 orientation 40 A accessories ordering 48 part number 60 activity log 195 address books, email recipient lists 161 recipient lists, creating 159 adjust copy images 135 administration menu map description 14 AirPrint connecting to 114
improve quality 253, 258, 263 Job Build 138 Job Mode 138 multiple originals 138 optimize for text or pictures 134, 256 photos 141 reduce 132 set options 120 special paper 137 staple 128 two-sided documents 129, 130 copy multiple pages 124 copy settings HP Embedded Web Server 202 counterfeit supplies 54 cover pages printing on different paper (Windows) 90 covers, locating 5 current settings page description 14 D date/time setting 169 default gateway, setting 198 deleting stored jobs 110 digital send settings
digital send settings 202 fax settings 203 general configuration 201 HP Web Services 205 information pages 201 network settings 205 other links list 205 print settings 202 scan settings 202 security settings 204 troubleshooting tools 204 HP Embedded Web Server (EWS) features 200 network connection 200 HP ePrint software 113 HP ePrint, using 112 HP fraud Web site 54 HP Smart Print 116 HP Universal Print Driver 70 HP Utility 206 HP Utility, Mac 206 HP Web Jetadmin 208 HP Web Services enabling 205 HP Web Servi
non-HP supplies 50, 62 not configured 168 O on/off button, locating 5 online help, control panel 12, 220 optimize copy images 134, 256 optimize fax images 265 optimize scanned images 164, 260 ordering supplies and accessories 48 orientation 3,500-sheet high-capacity 43 500-sheet tray 40 changing (Mac) 100 selecting, Windows 85 Tray 1 34 Trays 2 and 3 37 other links list HP Embedded Web Server 205 output bin jams 226 locating 5 P page orientation changing (Mac) 100 page sizes scaling documents to fit (Mac) 1
S save to device memory enabling 144 Save to Network Folder 148 save to network folder enabling 144 Save to product memory 152 Save to USB 153 save to USB enabling 144 scale documents Mac 101 Windows 93 scan job settings 146 scan settings HP Embedded Web Server 202 scanner calibrate 255 scanner glass cleaning 253, 258, 263 scanning optimize for text or pictures 260 scan pictures 164 scanning to email address books 159, 161 job settings 146 recipient lists 161 sending documents 156 scanning to folder 148 sca
TCP/IP manually configuring IPv4 parameters 198 manually configuring IPv6 parameters 199 toner cartridges imaging drum 61 jams, clearing 240 loading 49, 61 memory chip 61 non-HP 50, 62 order numbers 50, 62 part numbers 57 pull tab 61 recycling 50, 62 replacing 51, 63 sealing tape 61 storage 50, 62 toner-cartridge status 248 transparencies printing (Windows) 87 Tray 1 capacity 34 Tray 1 capacity 34 jams 232 loading paper 35 orientation 34 Tray 2 clearing jams 232 loading paper 38 Tray 3 clearing jams 232 loa
