Manualshelf

HP LaserJet Enterprise 700 M712 - User Guide

ManualsBrandsHP ManualsPrint & ScanCF236A
131132133134135136137138139140
Solve problems checklist
Follow these steps when trying to solve a problem with the product.
1. If the control panel is blank or black, complete these steps:
a. Check the power cable.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power conguration. (See the label that is on
the back of the product for voltage requirements.) If you are using a power strip and its voltage is not
within specications, connect the product directly into the electrical outlet. If it is already connected
into the outlet, try a dierent outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. The control panel should indicate a Ready status. If an error message displays, resolve the error.
3. Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make sure that
the connection is secure.
b. Make sure that the cable itself is not faulty by using a dierent cable, if possible.
c. Check the network connection.
4. Ensure that the selected paper size and type meet specications. Also open the Trays menu on the product
control panel and verify that the tray is congured correctly for the paper type and size.
5. Print a conguration page. If the product is connected to a network, an HP Jetdirect page also prints.
a. On the product control panel, press the Home button.
b. Open the following menus:
●
Administration
●
Reports
●
Conguration/Status Pages
c. Select the Conguration Page option.
d. Highlight the Print option, and then press the OK button to print the page.
If the pages do not print, check that at least one tray contains paper.
If the page jams in the product, follow the instructions on the control panel to clear the jam.
If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care.
If the page prints correctly, then the product hardware is working. The problem is with the computer you
are using, with the print driver, or with the program.
124 Chapter 7 Solve problems ENWW