LASERJET PRO 400 MFP User Guide M425
HP LaserJet Pro 400 MFP M425 Series User Guide
Copyright and License Trademark Credits © 2014 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc.
Table of contents 1 Product introduction ..................................................................................................................................... 1 Product views ........................................................................................................................................................ 2 Product front view ...............................................................................................................................
Use a printing shortcut (Windows) ................................................................................................... 24 Create a printing shortcut (Windows) ............................................................................................... 25 Automatically print on both sides with Windows ............................................................................. 27 Manually print on both sides with Windows .....................................................................
Copy on both sides (duplex) ................................................................................................................................ 56 Reduce or enlarge a copy .................................................................................................................................... 57 Copy identification cards ..................................................................................................................................... 58 Optimize copy quality ......
Tone dial or pulse dial ..................................................................................................... 81 Set autoredial and the time between redials ................................................................................... 81 Set light/dark and resolution ............................................................................................................ 82 Set the default light/dark (contrast) setting ................................................................
Use access codes, credit cards, or calling cards ............................................................................... 96 Send faxes internationally ............................................................................................. 96 Print a fax .......................................................................................................................................... 97 Reprint a fax ........................................................................................
An answering machine is connected to the product ................................. 114 A telephone handset is connected to the product .................................... 115 The Answer Mode setting is set to the Manual setting ............................. 115 Voice mail is available on the fax line ........................................................ 115 The product is connected to a DSL phone service ..................................... 116 The product uses a fax over IP or VoIP phone service .....
Print with EconoMode ..................................................................................................................... 135 Set the sleep delay .......................................................................................................................... 135 Set the auto power down interval .................................................................................................. 135 Print when a toner cartridge is at estimated end of life .............................
Black cartridge low ....................................................................................................... 152 Black cartridge very low ............................................................................................... 153 Cleaning ........................................................................................................................ 153 Device error, press OK ..................................................................................................
Check toner cartridge status .......................................................................................................... 170 Print the supplies status page ...................................................................................... 170 Check the supplies status ............................................................................................. 170 Print a cleaning page ........................................................................................................
The product prints slowly ............................................................................................................... 189 Solve walk-up USB printing problems .............................................................................................................. 190 The USB Flash Drive menu does not open when you insert the USB accessory ............................ 190 The file does not print from the USB storage accessory ..........................................................
9 Supplies and accessories ............................................................................................................................ 203 Order parts, accessories, and supplies ............................................................................................................. 204 HP policy on non-HP supplies ........................................................................................................................... 204 HP anticounterfeit Web site ..................
xiv ENWW
1 ENWW Product introduction ● Product views ● Print product reports ● Printer sharing disclaimer 1
Product views Product front view 2 1 Document feeder 2 Dual-head scanner 3 Output bin 4 Walk-up USB port 5 Power button 6 Tray 2 7 Tray 1 8 Front door release button 9 Color touchscreen control panel Chapter 1 Product introduction ENWW
Product back view 1 Rear jam-access door latch 2 Straight-through paper path door 3 Hi-Speed USB 2.0 port 4 Network port 5 Fax and telephone ports 6 Power connection 7 Slot for a cable-type security lock Serial number and model number location The serial number and product model number label is on the back of the product.
Control panel layout 1 Touchscreen display 2 Help button and light: provides access to the control panel help system 3 Right arrow button and light: moves the cursor to the right or moves the display image to the next screen NOTE: 4 This button illuminates only when the current screen can use this feature. Cancel button and light: clears settings, cancels the current job or exits the current screen NOTE: This button illuminates only when the current screen can use this feature.
1 Web Services button: provides quick access to HP Web Services features, including HP ePrint HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email address. 2 Setup 3 button: provides access to the Wireless Menu and wireless status information (HP LaserJet Pro 400 MFP Wireless M425dw model only) NOTE: 4 button: provides access to the main menus When you are connected to a wireless network, this icon changes to a set of signal strength bars.
Print product reports Product reports reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System Setup menu on the control panel or the embedded Web server. From the Reports menu, you can print several informative pages about the product. 6 1.
Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
8 Chapter 1 Product introduction ENWW
2 ENWW Paper tray ● Supported paper sizes ● Supported paper types ● Load the input trays 9
Supported paper sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best results, select the correct paper size and type in the print driver before printing. Table 2-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Optional 500-sheet Tray 3 Duplexer Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) A4 210 x 297 mm (8.27 x 11.69 in) A5 148 x 210 mm (5.83 x 8.27 in) A6 105 x 148 mm (4.1 x 5.
Table 2-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 Optional 500-sheet Tray 3 Duplexer Envelope B5 ISO 176 x 250 mm (6.7 x 9.8 in) Envelope C5 ISO 162 x 229 mm (6.93 x 9.84 in) Envelope DL ISO 110 x 220 mm (4.33 x 8.66 in) Envelope Monarch 98 x 191 mm (3.9 x 7.5 in) Custom 76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to 8.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljm425series.
Load the input trays Load Tray 1 1. Open Tray 1, and pull the tray extension away from the product. 2. For long paper, flip out the extension to help hold the paper in the tray.
3. Place the paper stack into Tray 1, and slide the paper guides so that they are against the sheets. 4. Feed the paper stack into the tray as far as it will go. Load Tray 2 1. 14 Pull the tray out of the product.
2. Slide open the paper length and width guides by pushing outward on the blue tabs. 3. To load Legal-size paper, extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out. NOTE: When loaded with Legal-size paper, the tray extends from the rear of the product approximately 70 mm (2.75 in). 4. Place the paper in the tray and make sure that it is flat at all four corners.
5. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the right side and rear of the tray. 6. Slide the tray into the product. Load optional Tray 3 1. 16 Pull the tray out of the product.
2. Slide open the paper length and width guides by pushing outward on the blue tabs. 3. To load Legal-size paper, extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out. NOTE: When loaded with Legal-size paper, the tray extends from the rear of the product approximately 70 mm (2.75 in). 4. Place the paper in the tray and make sure that it is flat at all four corners.
18 5. Push down on the paper to make sure that the paper stack is below the paper limit tabs at the rear of the tray. 6. Slide the tray into the product.
3 ENWW Print ● Supported printer drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks for Windows ● Print tasks for Mac OS X ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Create archival-quality prints ● Use HP ePrint ● Use AirPrint ● Walk-up USB printing 19
Supported printer drivers (Windows) Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). Check the installation notes and readme files on the product CD for additional software and languages.
Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Windows 7: Click Start, and then click Devices and Printers. 22 2. Right-click the driver icon, and then select Properties or Printer properties. 3. Click the Device Settings tab.
Change print-job settings (Mac OS X) Priority for changing print-job settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.
Print tasks for Windows Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver.
Create a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, or if you select a different shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step. 26 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button.
Automatically print on both sides with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. NOTE: If the product is a duplex model and only manual duplex appears, either the duplex unit is not installed correctly in the Device Settings tab of the Printer Properties dialog box, or the media type is not supported by the duplex unit. Manually print on both sides with Windows NOTE: This product includes an automatic two-sided printing feature.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.
5. Retrieve the printed stack from the output bin and, maintaining the same orientation, place it in Tray 1 with the printed side down and the top of the pages toward the product. 6. On the control panel, press the OK button to print the second side of the job. Print multiple pages per sheet with Windows 30 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options.
Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option.
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
5. Select the category of paper types that best describes your paper. 6. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper (Windows) 1. 34 From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print pages on different paper item, and then click the Settings button to select the necessary settings for the front cover, other pages, and back cover. Scale a document to fit page size (Windows) 1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. Create a booklet (Windows) 1. 36 From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
38 4. Click the Print on both sides or Print on both sides (manually) check box. 5. In the Booklet layout drop-down list, select a binding option. The Pages per sheet option automatically changes to 2 pages per sheet.
Print tasks for Mac OS X Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. 4. Click the Print button. NOTE: To use printer-driver default settings, select the standard option. Create a printing preset (Mac OS X) Use printing presets to save the current printer driver settings for reuse. 1. On the File menu, click the Print option. 2.
6. Click the Print button. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half. 7. Go to the product, and remove any blank paper that is in Tray 1. 8. Insert the printed stack in Tray 1 with the printed side down and the top of the pages toward the product. 9. If prompted, touch the appropriate control panel button to continue. Print multiple pages on one sheet of paper (Mac OS X) 40 1.
6. From the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button. Select the page orientation (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Copies & Pages menu, click the Page Setup button. 4. Click the icon that represents the page orientation that you want to use, and then click the OK button. 5. Click the Print button. Select the paper type (Mac OS X) 1.
Create a booklet (Mac OS X) 42 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Manual Duplex menu. 4. Click the Manual Duplex box. 5. Open the Booklet Printing menu. 6. Click the Format Output as Booklet box, and select a binding option. 7. Select the paper size. 8. Click the Print button.
Additional print tasks (Windows) Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel panel. button on the product control NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
NOTE: 6. Always load paper into the trays short edge first. Click the Save button, and then click the Close button. Print watermarks (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button. 5.
Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) 1. If the print job is currently printing, cancel it by pressing the Cancel panel. button on the product control NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one print job is waiting, pressing the Cancel button clears the print job that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
Create archival-quality prints Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. NOTE: Archival-quality printing is accomplished by increasing the temperature of the fuser. Because of the increased temperatures, the product prints at half-speed to avoid damage. 46 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Service menu. 3.
Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touch the Web Services b. Touch the Enable Web Services button. button. 2.
Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party applications To use AirPrint, the product must be connected to a network, or be connected through a wireless direct connection.
Walk-up USB printing 1. Insert the USB drive into the USB port on the front of the product. 2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the USB drive where the document is stored. When the summary screen opens, you can touch it to adjust the settings.
50 Chapter 3 Print ENWW
4 ENWW Copy ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Collate a copy job ● Copy on both sides (duplex) ● Reduce or enlarge a copy ● Copy identification cards ● Optimize copy quality ● Adjust the lightness or darkness for copies ● Copy in draft mode ● Set the paper size and type for copying on special paper ● Set new default copy settings ● Restore copy default settings 51
Make a single copy 52 1. Load the document onto the scanner glass or into the document feeder. 2. If you loaded the document into the document feeder, adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Start Copy button to start copying.
Make multiple copies ENWW 1. Load the document onto the scanner glass or into the document feeder. 2. If you loaded the document into the document feeder, adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the arrows to change the number of copies, or touch the existing number and type the number of copies. 5. Touch the Start Copy button to start copying.
Copy a multiple-page original 1. Insert the originals into the document feeder face-up. NOTE: The document feeder capacity is up to 50 sheets of 75 g/m2 (20 lb) paper. 54 2. Adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Start Copy button to start copying.
Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Collation button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Start Copy button to start copying.
Copy on both sides (duplex) 56 1. Load the first page of the document onto the scanner glass, or load the whole document into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then touch the Two-Sided button. 4. Select the duplexing option that you want to use. For example, to copy a two-sided original with two-sided output, select the 2-Sided to 2-Sided option. 5. Touch the Start Copy button to start copying.
Reduce or enlarge a copy 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then touch the Reduce/ Enlarge button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Start Copy button to start copying.
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again. The product prints both images at the same time. 58 1. Load the document onto the rear-left corner of the scanner glass. 2. From the Home screen on the product control panel, touch the Copy button. 3.
Optimize copy quality The following copy-quality settings are available: ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. ● Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. 1. Load the document onto the scanner glass or into the document feeder. 2.
Adjust the lightness or darkness for copies 60 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. On the summary screen, touch the arrow buttons to adjust the setting. 4. Touch the Start Copy button to start copying.
Copy in draft mode Using draft mode can use less toner and decrease the cost per page. However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. 1. Load the document onto the scanner glass or into the document feeder. 2.
Set the paper size and type for copying on special paper 62 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. 4. From the list of paper types, touch the name of the paper type that is in Tray 1. 5. Touch the Start Copy button to start copying.
Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button. 3. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New Defaults button. 4. Touch the Yes button.
Restore copy default settings Use this procedure to restore the factory default copy settings. 64 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button. 3. Scroll to and touch the Restore Defaults button. 4. Touch the OK button to restore the defaults.
5 ENWW Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) ● Scan to a USB flash drive ● Set up scan to network folder and scan to email features ● Scan to a network folder ● Scan to email ● Scan by using other software 65
Scan by using the HP Scan software (Windows) 1. Double-click the HP Scan icon on the computer desktop. 2. Select a scanning shortcut, and adjust the settings if necessary. 3. Click Scan. NOTE: Click Advanced Settings to gain access to more options. Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.
Scan by using the HP Scan software (Mac OS X) 1. Open the Applications folder, and then click Hewlett-Packard. Double-click HP Scan. 2. Open the HP Scan menu and click Preferences. From the Scanner pop-up menu, select this product from the list, and click Continue. 3. To use the standard preset settings, which produce acceptable results for images and text, click the Scan button. To use presets optimized for pictures or text documents, select a preset from the Scanning Presets pop-up menu.
Scan to a USB flash drive 1. Load the document onto the scanner glass or into the document feeder. 2. Insert a USB flash drive into the port on the front of the product. 3. From the Home screen on the product control panel, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5. Touch the Scan button to scan and save the file. The product creates a folder named HPSCANS on the USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file name.
Set up scan to network folder and scan to email features These scan features are not available until you use the HP Embedded Web Server to configure them. The following instructions describe setting up the scan settings. 1. From the Home screen on the product control panel, touch the Network button to find the product IP address. 2. To open the HP Embedded Web Server, type the product IP address into the address line of a Web browser.
Scan to a network folder Use the product control panel to scan a file to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Scan button. 3. Touch the Scan to Network Folder item. 4.
Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Scan button. 3. Touch the Scan to E-mail item. 4.
Scan by using other software The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support TWAIN-compliant scanning devices. While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the open program.
6 ENWW Fax ● Connect fax to a telephone line ● Set up fax with a telephone answering machine ● Set up fax with an extension phone ● Setup for stand-alone fax ● Configure the fax time, date, and header ● Use special characters in fax headers ● Use the phone book ● Configure send fax settings ● Configure receive fax settings ● Set fax polling ● Use fax ● Solve fax problems 73
Connect fax to a telephone line 1. Connect the telephone cable to the line port on the product and to the telephone jack on the wall. The product is an analog device. HP recommends using the product on a dedicated analog telephone line. NOTE: Some countries/regions might require an adapter to the phone cord that came with the product.
Configure the fax time, date, and header Use the control panel To use the control panel to set the date, time, and header, complete the following steps: 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Scroll to and touch the Time/Date button. 5. Select the 12-hour clock or 24-hour clock. 6. Use the keypad to enter the current time, and then touch the OK button. 7. Select the date format. 8.
Use the phone book You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as groups of fax numbers. Use the control panel to create and edit the fax phone book 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Individual Setup button to create a speed dial entry. 5. Touch an unassigned number from the list. 6.
1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. 6. Touch the OK button to confirm the deletion. Create and edit speed-dial entries 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3.
6. Use the keypad to enter a name for the entry, and then touch the OK button. 7. Use the keypad to enter the fax number for the entry, and then touch the OK button. Delete speed-dial entries 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. 6.
ENWW 5. Touch the entry that you want to delete. 6. Touch the OK button to confirm the deletion.
Configure send fax settings Set special dialing symbols and options You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line. Special symbol Button Description Dialing pause The Redial/Pause button is available on the control panel keypad for entering a fax number. You can also touch the comma button to insert a dialing pause.
Tone dial or pulse dial Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing. NOTE: The pulse-dialing option is not available in all countries/regions. button. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4.
Set light/dark and resolution Set the default light/dark (contrast) setting The contrast affects the lightness and darkness of an outgoing fax as it is being sent. The default light/dark setting is the contrast that is normally applied to items that are being faxed. The slider is set to the middle as the default setting. button. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4.
Set the billing-code setting button. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Billing Codes button, and then touch the On button. Use billing codes 1. Load the document in the document feeder or on the scanner glass. 2. From the Home screen on the product control panel, touch the Fax button. 3. Enter the fax number, or select a speed-dial or group-dial entry. 4.
Configure receive fax settings Set fax forwarding You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory. The product then dials the fax number that you have specified and sends the fax. If the product cannot forward a fax because of an error (for example, the number is busy) and repeated redial attempts are unsuccessful, your product prints the fax.
a fax, the control-panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a “discarded” designation. You can unblock blocked fax numbers individually or all at one time. NOTE: The sender of a blocked fax is not notified that the fax failed. 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Receive Options button.
4. Touch the Rings to Answer button. 5. Use the keypad to enter the number of rings, and then touch the OK button. Set distinctive ring Ring-pattern or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on a single line. Each telephone number has a unique ring pattern, so that you can answer voice calls and the product can answer fax calls.
1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Touch the Fit to Page button, and then touch the On button. button. Set fax reprint settings button. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Allow Fax Reprint button, and then touch the On button.
Set the private receive feature When the private-receive feature is active, received faxes are stored in memory. A password is required to print the stored faxes. button. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Private Receive button, and then touch the On button. 5. If you have not already set a system password, the product prompts you to create one.
Use fax Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product. To continue to use a PC fax program previously installed on the computer, use the modem that is already connected to the computer; it will not function through the product modem. Cancel a fax Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received.
Use fax on a DSL, PBX, or ISDN system HP products are designed specifically for use with traditional analog phone services. They are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they work with the proper setup and equipment. NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider. The HP LaserJet product is an analog device that is not compatible with all digital phone environments (unless a digital-to-analog converter is used).
If faxing problems continue, contact the VoIP provider. Fax memory contents are retained when there is a loss of power The flash memory protects against data loss when a power failure occurs. Other fax devices store fax pages in either normal RAM or short-term RAM. Normal RAM immediately loses data when power is lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can maintain its data for years without power applied.
7. The product scans the first page and then prompts you to load another page. If the document has multiple pages, touch the Yes button. Continue this process until you have scanned all the pages. 8. When you have scanned the last page, touch the No button at the prompt. The product sends the fax. Fax from the document feeder 1. Insert the originals into the document feeder face-up. NOTE: The document feeder capacity is up to 50 sheets of 75 g/m2 (20 lb) paper.
2. From the Home screen on the product control panel, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start Fax button. Send a fax from the software The following information provides basic instructions for sending faxes by using the software that came with the product. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu.
4. Load the document in the document feeder. 5. Click Send Now. Send a fax from a third-party software program, such as Microsoft Word 94 1. Open a document in a third-party program. 2. Click the File menu, and then click Print. 3. Select the fax print driver from the print driver drop-down list. The fax software opens. 4. Enter the fax number of one or more recipients. 5. Include any pages loaded at the product. This step is optional. 6. Click Send Now.
Send a fax by dialing from a telephone connected to the fax line Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming. NOTE: The telephone must be connected to the product "telephone" port . 1. Load the document into the document feeder. 2.
1. Load the document into the document feeder. 2. From the Home screen on the product control panel, touch the Fax button. 3. Touch the Fax Menu button. 4. Touch the Send Options button. 5. Touch the Send Fax Later button. 6. Use the keypad to enter the time of day to send the fax. Touch the OK button. 7. Use the keypad to enter the date to send the fax. Touch the OK button. 8. Use the keypad to type the fax number. Touch the OK button.
Print a fax When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory.
Reprint a fax When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product has about 3.2 MB of storage space, which holds about 250 pages. These faxes are stored continuously. Reprinting them does not clear them from the memory. The default setting for this feature is Off. Turn on the Allow Fax Reprint feature button. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4.
Automatically print on both sides of received faxes Use the product control panel to configure the product to print two-sided copies of received faxes. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup button. 3. Touch the Advanced Setup button. 4. Touch the Print Duplex button. 5. Touch the On button. button.
Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product. 1. Verify that the telephone cord is plugged into the correct port on the back of the product. 2. Check the phone line by using the fax test: a.
5. 6. ENWW Verify that the telephone service supports analog fax. ● If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line. ● If using a VoIP service, change the Fax Speed setting to Slow(V.29) or disable Fast(V.34) from the control panel. Ask if your service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter.
Fax trace report A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Print T.30 Trace button, and then touch the Now button. button. NOTE: This procedure prints a report for the last fax job, successful or not.
Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events: ● Every fax error (the factory-set default) ● Send fax error ● Receive fax error ● Never NOTE: With this option, you will have no indication that a fax failed to be transmitted unless you print a fax activity log. 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3.
Fax error messages Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement.
Control panel message Description Recommended action Fax is busy. The fax line to which you were sending a fax was busy. The product automatically redials the busy number. Allow the product to retry sending the fax. Redial pending. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button.
Control panel message Description Recommended action Fax Send error. An error occurred while trying to send a fax. Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by touching the Start Fax button. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product.
Control panel message Description Recommended action No dial tone. The product could not detect a dial tone. Check for a dial tone on the phone line by touching the Start Fax button. Unplug the telephone cord from both the product and the wall and replug the cord. Make sure that you are using the telephone cord that came with the product. Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. Make sure that the phone cord from the wall port.
Control panel message Description Recommended action No fax answer. The receiving fax line did not answer. The product attempts to redial after a few minutes. Allow the product to retry sending the fax. Redial pending. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. If the product continues to redial, unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
An error message displays on the control panel The Communication error. message appears ● Allow the product to retry sending the fax. Re-sending temporarily reduces the fax speed. ● Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. ● Try a different phone cord. ● From the control panel, change the Fax Speed option to the Medium(V.17) setting or Slow(V.29) setting. ● a.
a. From the Home screen on the product control panel, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Select the Run Fax Test item. button. The Fax is busy. message appears ● Try sending the fax again. ● Call the recipient to ensure that the fax machine is on and ready. ● Check that you are dialing the correct fax number. ● Check for a dial tone on the phone line by using the Start Fax button.
Document feeder paper jam ● Verify that the paper meets product size requirements. The product does not support pages longer than 381 mm (15 in) for faxing. ● Copy or print the original to letter, A4, or legal size paper, and then resend the fax. The Fax storage is full. message appears ● Turn the product off then on. ● Print stored faxes that have not been printed. ● ● a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Receive Options menu. c.
The control panel displays the message "Storing page 1" and does not progress beyond that message ● Delete stored faxes from memory. a. From the Home screen on the product control panel, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Select the Clear Saved Faxes item. button. Faxes can be received, but not sent Send fax and nothing happens. 1. Check for a dial tone on the phone line by using the Start Fax button. 2. Turn the product off then on. 3.
a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Dial Prefix menu. e. Select the On setting. button. Unable to use group dials ● Make sure that the fax number is valid. ● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed dial number. ● a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c.
c. Wait for pauses as you hear the tones on the phone. d. Send the fax manually from the control panel. Unable to send a fax when a phone is connected to the product ● Make sure that the telephone is hung up. ● Make sure that the telephone is not being used for a voice call when faxing. ● Unplug the phone from the line, and then try sending the fax.
If the TAM setting is unavailable, set the Answer Mode option to the Automatic setting. ● Set the Rings to Answer setting to at least one ring more than the number of rings for which the answering machine is set. a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Rings to Answer menu. e. Select the correct setting. button. ● Plug the answering machine into the “telephone” port.
d. Open the Distinctive Ring menu. e. Select the correct setting. ● Buy a dedicated line for faxing. ● Set the Answer Mode option to the Manual setting. a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the Manual setting. NOTE: button. You must be present to receive faxes. The product is connected to a DSL phone service ● Check the installation and features.
● Plug the product phone cord into a jack for another phone line. ● Make sure the telephone line and phone wall jack are active by plugging in a telephone and checking for a dial tone. ● Make sure that the telephone cord is plugged into the “line” port on the product. ● Check the phone line by running a fax test from the control panel. ● If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box. The Communication error.
The Fax storage is full. message appears ● Turn the product off then on. ● Print all of the faxes, and then have the sender resend the fax. ● Ask the sender to divide a large fax job into smaller sections, and then fax them individually. ● Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Superfine setting. ● a. From the Home screen on the product control panel, touch the Setup b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d.
d. Open the Answer Mode menu. e. Select the setting that matches the product setup. Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device. A phone line splitter is being used ● If you are using a phone line splitter, remove the splitter and set up the phone as a downstream phone. ● Make sure the phone is hung up.
a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Speed menu. e. Select the correct setting. ● Divide large fax jobs into smaller sections, and then fax them individually. ● Change the fax settings on the control panel to a lower resolution. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting.
Fax cuts off or prints on two pages ● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size settings. a. Open the Setup Menu menu. b. Open the System Setup menu. c. Open the Paper Setup menu. d. Open the Default Paper Size menu. e. Select the correct setting. ● Set the paper type and size for the tray used for faxes. ● Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper. a. Open the Setup Menu menu. b.
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7 ENWW Manage and maintain ● Use the HP Reconfiguration Utility to change the product connection ● Set up HP Wireless Direct Printing ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● HP Web Jetadmin ● Product security features ● Economy settings ● Print when a toner cartridge is at estimated end of life ● Store and recycle supplies ● Replacement instructions ● Memory ● Update the firmware 123
Use the HP Reconfiguration Utility to change the product connection If you are already using the product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.
Set up HP Wireless Direct Printing NOTE: This feature is available with wireless models only. The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Internet.
Use HP Web Services applications 1. From the Home screen on the product control panel, touch the Web Services 2. Touch the Enable Web Services button. button. After you download an application from the HP ePrintCenter Web site, it is available in the Apps menu on the product control panel. This process enables both HP Web Services and the Apps menu.
Configure IP network settings View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. 1. From the Home screen on the product control panel, touch the Network button to find the product IP address. 2. To open the HP Embedded Web Server, type the IP address into the address line of a Web browser. NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X. 3.
4. On the Device Information page, the default product name is in the Device Status field. You can change this name to uniquely identify this product. NOTE: 5. Completing the other fields on this page is optional. Click the Apply button to save the changes.
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. NOTE: This tool is available only if you performed a full installation when you installed the product. 1. Click the Start button, and then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item.
Tab or section Description Networking tab Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the product is directly connected to a computer. Provides the ability to change network settings from your computer. HP Web Services tab ENWW Use this tab to set up and use various Web tools with the product.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network. Open the HP Utility ▲ From the dock, click HP Utility. -orFrom Applications, click Hewlett Packard, and then click HP Utility.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features. Lock the product 1.
Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
3. Select the time for the power-down delay. NOTE: 4. The default value is 30 Minutes. The product automatically wakes from the auto power-down mode when it receives jobs or when you press a button on the control panel. You can change which events cause the product to wake. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Wake Events To turn off a wake event, select the event and then select the No option.
Print when a toner cartridge is at estimated end of life Black Low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Black Very Low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement.
Store and recycle supplies Recycle supplies To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item. Toner cartridge storage Do not remove the toner cartridge from its package until you are ready to use it.
Replacement instructions Change the toner cartridge When a toner cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. 1. Open the toner cartridge door, and then remove the toner cartridge. 2. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling.
3. Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge. CAUTION: roller. Do not touch the shutter or the surface of the 4. Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the toner cartridge box to return for recycling. 5.
Memory This product includes a memory panel that will accept the following third-party font and barcode memory modules. Hewlett-Packard does not sell these products. ● BarDIMM Pro, Jetmobile ● MicrDIMM Pro, Jetmobile ● TypeHaus Fonts and Barcodes Solutions, TypeHaus, Inc. ● Asian Fonts, JITCO, Ltd. ● BarDIMM® Box, Jetmobile ● BarSIMM 1.
Update the firmware HP offers periodic upgrades to the product firmware. You can load the firmware updates manually, or you can set the product to automatically load firmware updates. Manually update the firmware 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: 3. ● Service ● LaserJet Update ● Check For Updates Now button. Touch the Yes button to prompt the product to search for firmware updates.
144 Chapter 7 Manage and maintain ENWW
8 ENWW Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Interpret control panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● Solve copy quality problems ● Solve scan quality problems ● Solve scan to email problems ● Solve scan to network folder problems ● Solve fax quality problems ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Sol
Solve problems checklist Follow these steps when trying to solve a problem with the product.
Step 3: Check the control panel for error messages The control panel should indicate ready status. If an error message appears, resolve the error. Step 4: Check the paper 1. Make sure that the paper that you are using meets specifications. 2. Make sure that the paper is loaded correctly in the input tray. Step 5: Check the software 1. Make sure that the product software is installed correctly. 2. Verify that you have installed the print driver for this product.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. The procedure then automatically restarts the product. button. 1.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Interpret control panel messages Control panel message types The control panel messages indicate the current product status or situations that might require action. Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected.
Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on. If the message persists, contact HP support. 54.XX Error Description The product has experienced an error with one of the internal sensors.
59.X Error Description The product has experienced a problem with one of the motors. Recommended action Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. 79 Error Turn off then on Description The product has experienced an internal firmware error.
Black cartridge very low Description The toner cartridge is at the end of its useful life. A customer configurable option on this product is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality. Recommended action To ensure optimal print quality, HP recommends replacing the toner cartridge at this point.
Incompatible black Description You have installed a toner cartridge that is intended for use in a different HP product model. The product might not function correctly with this toner cartridge installed. Recommended action Install the correct toner cartridge for this product. Install black cartridge Description The toner cartridge is either not installed or not correctly installed in the product. Recommended action Install the toner cartridge.
Recommended action Load Tray 1 with plain paper in the size indicated, and then press the OK button. Load tray Press [OK] for available media Description The tray is empty. Recommended action Load paper into the tray to continue printing. Press the OK button to select a different tray. Load tray Description A tray is configured for the paper type and size that the print job is requesting, but that tray is empty.
Misprint, Press OK Description Paper has been delayed as it moves through the product. Recommended action Press the OK button to clear the message. To avoid this problem, try the following solutions: 1. Adjust the paper guides in the tray. Make sure the front paper guide is pushing the paper against the back edge of the tray. 2. Use paper that meets HP specifications. Store paper unopened in its original packaging. 3.
Recommended action To ensure optimal print quality, HP recommends replacing the toner cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an HP toner cartridge has reached very low, HP's Premium Protection Warranty on that toner cartridge has ended.
Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 4.
Clear jams Jam locations Jams can occur in these locations: 5 6 1 Document feeder 2 Output bin 3 Rear door 4 Tray 1 5 Tray 2 6 Optional Tray 3 Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
Clear jams from the document feeder 1. Turn the product off. 2. Open the document feeder cover. 3. Gently pull the jammed paper out.
4. Close the document feeder roller assembly, and then close the document feeder cover. 5. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out. Clear a jam in Tray 1 NOTE: If the sheet tears, remove all fragments before resuming printing.
1. If you can see the jammed sheet, remove the jammed sheet by pulling it straight out. 2. If you cannot see the jammed sheet, open the print cartridge door, and then remove the print cartridge.
3. Remove the jammed sheet by pulling it straight out. CAUTION: Do not pull up on the jammed sheet. Be sure to pull it straight out. 4. Reinstall the print cartridge, and then close the print cartridge door. Clear a jam in Tray 2 1. Remove the tray from the product.
2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing.
Clear a jam in optional Tray 3 1. Remove the tray from the product. 2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing.
Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. With both hands, grasp the paper, and carefully pull it free from the product. Clear a jam in the duplexer area 1. Open the rear door.
2. Remove any jammed sheets. NOTE: If the sheet tears, remove all fragments before resuming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. Close the rear door. Clear a jam in the fuser area 1. Open the rear door.
2. Remove any jammed sheets. NOTE: If the sheet tears, remove all fragments before resuming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. Close the rear door.
Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Toner flakes off the printed pages. ● Printed pages have small unprinted areas. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3.
Check toner cartridge status Print the supplies status page Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System Setup menu on the control panel or the embedded Web server. 1.
2. Check the memory chip for damage. 3. Examine the surface of the imaging drum on the bottom of the toner cartridge. CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it.
Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper: ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on. ● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in inkjet printers. ● Use paper that is not too rough.
HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when op
Solve copy quality problems Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3.
Check the paper settings 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. 4. From the list of paper types, touch the name of the paper type that is in Tray 1. 5. Touch the Black or Color button to start copying.
1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Start Copy button to start copying. Edge-to-edge copying The product cannot print fully edge-to-edge. The maximum printing area is 203.2 x 347 mm (8 x 13.
1. Open the document feeder cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document feeder cover.
Solve scan quality problems Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3.
Intended use Recommended resolution Recommended color settings Fax 150 ppi ● Black and white Email 150 ppi ● Black and white, if the image does not require smooth gradation ● Grayscale, if the image requires smooth gradation ● Color, if the image is in color Edit text 300 ppi ● Black and white Print (graphics or text) 600 ppi for complex graphics, or if you want to significantly enlarge the document ● Black and white for text and line art ● Grayscale for shaded or colored graphics an
1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Start Copy button to start copying.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document feeder cover.
Solve scan to email problems If scan to email problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Email feature is enabled. If it has been disabled, enable the feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software. ● Make sure the product is connected to a computer or to a network.
Solve scan to network folder problems If scan to network folder problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Network Folder feature is enabled. If it has been disabled, enable the feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software.
Solve fax quality problems Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3.
1. From the Home screen on the product control panel, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Open the Fax Resolution menu. button. Optimize for text or pictures The following copy-quality settings are available: ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics.
1. From the Home screen on the product control panel, touch the Setup 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Error Correction button, and then touch the On button. button. Send to a different fax machine Send the fax job to a different fax machine to see if another machine will successfully receive the fax job.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document feeder cover.
Perform a fax diagnostic test From the product control panel, you can run a diagnostic test that provides information about the product fax settings. 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus 3. ● System Setup ● Self Diagnostics button. Touch the Run Fax Test button to start the test. The product prints a test page that shows test results.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ● If the control panel does not indicate the product is ready, turn the product off and then on again. ● If the control panel indicates the product is ready, try sending the job again. 2.
Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB accessory 1. You might be using a USB storage accessory or a file system that this product does not support.
Solve direct connection problems If you have connected the product directly to a computer, check the cable. ENWW ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
Solve wireless network problems Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router are turned on and have power. Also make sure that the wireless radio in the product is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again.
The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the product or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the firewall when you have completed the wireless installation.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the router IP address. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 4. If the window displays round-trip times, the network is working. Make sure that the router or product connects to the same network that the computer connects to. a. Print a configuration page. b.
Solve product software problems with Windows A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2. Try plugging the USB cable into a different USB port on the computer. An error message was displayed during the software installation 1. Reinstall the product software.
d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.
Solve product software problems with Mac OS X ● The print driver is not listed in the Print & Fax or Print & Scan list ● The product name does not appear in the product list in the Print & Fax or Print & Scan list ● The print driver does not automatically set up the selected product in the Print & Fax or Print & Scan list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver i
When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver is selected. Software troubleshooting 1. Make sure that your Mac operating system is Mac OS X 10.5 or later. 2. Use the + button to add the product to the Print & Fax (Print & Scan in Mac OS X v10.7) list. Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that the USB cable is connected correctly. 3.
Remove software (Windows) Windows XP 1. Click Start, and then click Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 ENWW 1. Click Start, and then click All Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software.
Remove software (Mac OS X) You must have administrator rights to remove the software. 1. Disconnect the product from the computer. 2. Open Applications. 3. Select Hewlett Packard. 4. Select HP Uninstaller. 5. Select the product from the list of devices, and then click the Uninstall button. 6. After the software is uninstalled, restart the computer and empty the Trash.
9 ENWW Supplies and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site 203
Order parts, accessories, and supplies HP original toner cartridge and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Item Part number Cartridge number Description HP LaserJet toner cartridge CF280A (standard) 80A Black toner cartridge CF280X (extended) 80X Input tray CF284A 500-sheet Tray 3 USB 2.
Index A accessories ordering 203, 204 AirPrint 48 answer mode, setting 84 answering machines, connecting fax settings 85 anticounterfeit supplies 204 applications downloading 126 Apps menu 126 archival-quality printing 46 autoreduction settings, fax 86 B billing codes, fax using 82 bin, output locating 2 bins, output jams, clearing 166 blocking faxes 84 booklets printing (Mac) 42 printing (Windows) 36 busy signals, redialing options 81 C camera, locating 2 canceling faxes 89 print job (Mac) 45 print job (W
duplex printing (double-sided) manual settings (Windows) 28 duplex settings, changing 129 E EconoMode setting 135 economy settings 135 electronic faxes sending 93 email, scanning to resolution settings 178 Embedded Web Server changing network settings 127 changing password 134 changing product name 127 opening 127, 134 enlarging documents copying 57 error messages, control panel 150 error messages, fax 104, 108, 114 error report, fax printing 103 error-correction setting, fax 103 errors software 197 extensi
L landscape orientation changing (Mac) 41 changing (Windows) 32 lightness copy contrast 60 fax contrast 82 link speed settings 129 loading paper input tray 13 lock product 134 logs, fax error 103 printing all 102 M Mac driver settings 23, 39 HP Utility 132 problems, troubleshooting 199 scanning from TWAIN-compliant software 72 managing network 127 media pages per sheet 40 memory deleting faxes 89 reprinting faxes 98 menus, control panel map, printing 6 messages, control panel 150 Microsoft Word, faxing from
printer driver (Windows) supported 20 printer drivers (Mac) settings 39 printer drivers (Windows) changing settings 21 printing from USB storage accessories 49 product reports 6 settings (Mac) 39 printing on both sides manual settings (Windows) 28 private receive 88 problem-solving no response 189 slow response 189 protocol settings, fax 103 PS font list 6 pulse-dialing 81 PS Font List 6 Service Page 6 Supplies Status 6 Usage Page 6 Reports menu 6 reports, fax error 103 printing all 102 reprinting faxes 87
subnet mask 127 supplies counterfeit 204 low threshold settings 137 non-HP 204 ordering 203, 204 part numbers 204 recycling 139 replacing toner cartridge 140 status, viewing with HP Utility for Mac 132 using when low 137 supplies status page 6 T TCP/IP manually configuring IPv4 parameters 127 telephones receiving faxes from 74, 99 telephones, downstream sending faxes from 95 tone-dialing 81 toner cartridge checking for damage 170 low threshold settings 137 part numbers 204 replacing 140 supplies status page
210 Index ENWW
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