HP LaserJet Enterprise Flow MFP M830 - User Guide
Table Of Contents
- Product introduction
- Paper trays
- Parts, supplies, and accessories
- Copy
- Scan/send
- Fax
- Manage the product
- Solve problems
- Restore factory-set defaults
- Control panel help system
- A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
- Product does not pick up paper or misfeeds
- Clear jams
- Auto-navigation for clearing jams
- Experiencing frequent or recurring paper jams?
- Clear jams in the front door
- Clear jams in Tray 1
- Clear jams in the right door
- Clear jams in Tray 2 and Tray 3
- Clear jams in Tray 4 and Tray 5
- Clear jams in the duplexer
- Clear jams in the left door (fuser area)
- Clear jams in the stapler/stacker accessory
- Clear jams in the stapler/stacker with hole punch accessory
- Clear jams in the booklet maker accessory
- Clear jams in the document feeder
- Improve print quality
- Improve copy image quality
- Improve scan image quality
- Improve fax image quality
- Check the scanner glass for dirt and smudges
- Check the send-fax resolution settings
- Check the image-adjustment settings
- Optimize fax quality for text or pictures
- Check the error-correction settings
- Send to a different fax machine
- Clean the pickup rollers and separation pad in the document feeder
- Check the fit-to-page setting
- Check the sender's fax machine
- Solve wired network problems
- Poor physical connection
- The computer is using the incorrect IP address for the product
- The computer is unable to communicate with the product
- The product is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The product is disabled, or other network settings are incorrect
- Solve fax problems
- Checklist for solving fax problems
- General fax problems
- The fax failed to send
- An Out of Memory status message displays on the product control panel
- Print quality of a photo is poor or prints as a gray box
- You touched the Stop button to cancel a fax, but the fax was still sent
- No fax address book button displays
- Not able to locate the Fax settings in HP Web Jetadmin
- The header is appended to the top of the page when the overlay option is enabled
- A mix of names and numbers is in the recipients box
- A one-page fax prints as two pages
- A document stops in the document feeder in the middle of faxing
- The volume for sounds coming from the fax accessory is too high or too low
- Index
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Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
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Use paper that is not too rough. Using smoother paper generally results in better print quality.
Check the environment
Environmental conditions can directly aect print quality, and they are a common cause for paper-feeding
problems. Try the following solutions:
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Move the product away from drafty locations, such as air-conditioning vents, or open windows or doors.
●
Make sure the product is not exposed to temperatures or humidity outside of product specications.
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Do not place the product in a conned space, such as a cabinet.
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Place the product on a sturdy, level surface.
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Remove anything that is blocking the vents on the product. The product requires good air ow on all sides,
including the top.
●
Protect the product from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the product.
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
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Select the 600 dpi option.
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Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
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Select the FastRes 1200 option.
●
Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
164 Chapter 9 Solve problems ENWW