HP Color LaserJet Pro MFP M477 - User Guide

Check the t-to-page setting ........................................................................................................................ 150
Clean the pickup rollers and separation pad in the document feeder ................................................... 150
Send to a dierent fax machine .................................................................................................................... 152
Check the sender's fax machine ................................................................................................................... 152
Solve wired network problems .......................................................................................................................................... 153
Introduction ...................................................................................................................................................... 153
Poor physical connection ............................................................................................................................... 153
The computer is using the incorrect IP address for the printer ............................................................... 153
The computer is unable to communicate with the printer ....................................................................... 153
The printer is using incorrect link and duplex settings for the network ................................................ 154
New software programs might be causing compatibility problems ...................................................... 154
The computer or workstation might be set up incorrectly ...................................................................... 154
The printer is disabled, or other network settings are incorrect ............................................................. 154
Solve wireless network problems ..................................................................................................................................... 155
Introduction ...................................................................................................................................................... 155
Wireless connectivity checklist ..................................................................................................................... 155
The printer does not print after the wireless conguration completes ................................................. 156
The printer does not print, and the computer has a third-party rewall installed ............................... 156
The wireless connection does not work after moving the wireless router or printer .......................... 156
Cannot connect more computers to the wireless printer ........................................................................ 156
The wireless printer loses communication when connected to a VPN .................................................. 157
The network does not appear in the wireless networks list .................................................................... 157
The wireless network is not functioning ..................................................................................................... 157
Perform a wireless network diagnostic test ............................................................................................... 157
Reduce interference on a wireless network ............................................................................................... 157
Solve fax problems .............................................................................................................................................................. 159
Introduction ...................................................................................................................................................... 159
Fax troubleshooting checklist ....................................................................................................................... 159
Solve general fax problems ........................................................................................................................... 160
Faxes are sending slowly .......................................................................................................... 160
Fax quality is poor ...................................................................................................................... 161
Fax cuts o or prints on two pages ......................................................................................... 162
Index ........................................................................................................................................................................................................... 163
ENWW ix