Color LaserJet Pro MFP M476
HP Color LaserJet Pro MFP M476 User Guide
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Table of contents 1 Product introduction ..................................................................................................................................... 1 Product comparison .............................................................................................................................................. 2 Product views ........................................................................................................................................................
Automatically print on both sides (Mac OS X) .................................................................................. 28 Manually print on both sides (Mac OS X) .......................................................................................... 28 Print multiple pages per sheet (Mac OS X) ....................................................................................... 29 Select the paper type (Mac OS X) .................................................................................
Dedicated phone line ...................................................................................................... 53 Shared voice/fax line ...................................................................................................... 54 Shared voice/fax line with an answering machine ........................................................ 55 Step 3: Configure the fax time, date, and header ............................................................................
Print with EconoMode ....................................................................................................................... 82 Set the Sleep Delay ........................................................................................................................... 82 Set the Auto Power Down delay ....................................................................................................... 82 Update the firmware ................................................................
Step two: Check the environment ................................................................................ 110 Calibrate the product to align the colors ........................................................................................ 110 Check other print job settings ......................................................................................................... 110 Check the EconoMode settings ....................................................................................
Solve fax problems ............................................................................................................................................ 125 Fax troubleshooting checklist ........................................................................................................ 125 Solve general fax problems ............................................................................................................ 126 Faxes are sending slowly ............................................
1 Product introduction ● Product comparison ● Product views ● Control panel ● Product hardware setup and software installation Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Product comparison Product NameModel Number Paper handling M476nw CF385A M476dn CF386A M476dw CF387A Tray 1 (50-sheet capacity) Tray 2 (250-sheet capacity) Tray 3 (250 sheet capacity) Optional Optional Optional Standard output bin (150 sheet capacity) Automatic duplex printing Connectivity 10/100 Ethernet LAN connection with IPv4 and IPv6 Wireless 802.
Product NameModel Number M476nw CF385A M476dn CF386A M476dw CF387A Windows 7, 32-bit/ 64-bit Windows 8, 32-bit/ 64-bit, Windows 8.1, 32- bit/ 64 bit, Windows 8 RT (Run Time) in OS driver only Windows 2003 Server (32-bit, Service Pack 1 or greater), print and scan drivers only NOTE: Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best-effort support for the discontinued Server 2003 operating system.
Product views Product front view 4 1 Document feeder cover 2 Document feeder input tray 3 Document feeder output bin 4 Color touch screen control panel 5 Walk-up USB printing port 6 On/Off button 7 Optional Tray 3 8 Tray 2 9 Tray 1 10 Print cartridge/front door handle 11 Output bin stop 12 Output bin Chapter 1 Product introduction ENWW
Product back view 1 Fax port and external phone port 2 Network port 3 Hi-speed USB 2.0 port 4 Power connection 5 Rear door 6 Serial number label Interface ports ENWW 1 Telephone “line out” port for attaching an extension phone, answering machine, or other device 2 Fax “line in” port for attaching fax line to product 3 Network port 4 Hi-Speed USB 2.
Control panel ● Control-panel layout ● Control-panel Home screen Control-panel layout 1 Wireless light (wireless models only) Indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network.
NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages. 1 Web Services button Provides quick access to HP Web Services features, including HP ePrint HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email address.
Product hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. In the US, go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Product Support & Troubleshooting. 4.
2 Paper trays ● Load Tray 1 (multipurpose tray) ● Load Tray 2 or Tray 3. Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Load Tray 1 (multipurpose tray) 10 1. Open tray 1 by grasping the handle on the left side of the tray and pulling down. 2. Pull out the tray extension.
3. If you are loading long sheets of paper, flip out the extension. 4. Extend the paper guides fully (1) and then load the paper stack into tray 1 (2). Adjust the paper guides to the size of the paper. NOTE: To avoid jams, do not add paper to tray 1 while the product is printing. Do not close tray 1 while the product is printing.
Load Tray 2 or Tray 3. CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from tray 2. Print these types of paper only from tray 1. 1. Pull the tray out of the product. NOTE: Do not open the tray while it is in use. 2. Slide open the paper length and width guides. 3. To load legal-size paper, extend the tray by pressing and holding the extension tab while pulling the front of the tray toward you.
4. Place the paper in the tray and make sure that it is flat at all four corners. Slide the side paper width guides so that they align with the papersize marking in the bottom of the tray. Slide the front paper length guide so that it pushes the stack of paper against the back of the tray. 5. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. NOTE: To prevent jams, do not overfill the tray.
6. Slide the tray completely into the product. 7. On the product control panel, configure the paper size and type to match the paper loaded in the tray. a. From the Home screen on the product control panel, touch the Setup button. b. Open the following menus: System Setup Paper Setup Tray 2 c. Touch Paper Size and select the correct size. d. Touch Paper Type and select the correct type.
3 Parts, supplies, and accessories ● Order parts, accessories, and supplies ● Parts and-supplies ● Accessories ● Replace the toner cartridges Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Order parts, accessories, and supplies HP original toner cartridges and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Parts and-supplies The following customer self-repair parts are available for the product. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair.
Replace the toner cartridges The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric. 1. Open the front door. 2. Pull out the print cartridge drawer. 3. Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it.
18 4. Remove the new print cartridge from the packaging. 5. Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge. 6. Remove the orange, plastic shield from the bottom of the new print cartridge.
7. Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems. 8. Insert the new print cartridge into the product. Match the color indicator on the cartridge to the color indicator in the empty slot. 9. Pull the tab on the left side of the print cartridge straight up to completely remove the sealing tape. Recycle the sealing tape.
10. Close the print-cartridge drawer. 11. Close the front door. 12. Place the old print cartridge, the sealing tape, and the orange plastic shield in the new print cartridge box. Follow the recycling instructions that are included in the box.
4 Print ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Mobile printing ● Use walk-up USB printing Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Print tasks (Windows) ● How to print (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the paper type (Windows) ● Additional print tasks How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the product from the list of printers.
ENWW 3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job.
Automatically print on both sides (Windows) Use this procedure for products that have an automatic duplexer installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
Manually print on both sides (Windows) Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. ENWW 3. Click or tap the Finishing tab. 4.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: 26 The name of the button varies for different software programs. 3. Click or tap the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options.
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 3. Click or tap the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6.
Print tasks (Mac OS X) ● How to print (Mac OS X) ● Automatically print on both sides (Mac OS X) ● Manually print on both sides (Mac OS X) ● Print multiple pages per sheet (Mac OS X) ● Select the paper type (Mac OS X) ● Additional print tasks How to print (Mac OS X) The following procedure describes the basic printing process for Mac OS X. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. Open the menus drop-down list or click Show Details, and then click the Layout menu. 4.
Mobile printing HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting (English only).
HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. To use HP ePrint, the product must meet these requirements: ● The product must be connected to a wired or wireless network and have Internet access. ● HP Web Services must be enabled on the product, and the product must be registered with HP Connected. button. 1. From the Home screen on the product control panel, touch the Web Services 2.
AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● iBooks ● Select third-party applications To use AirPrint, the product must be connected to the same wireless network as the Apple device.
Use walk-up USB printing ENWW 1. Insert the USB flash drive into the walk-up USB port on the product. 2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the USB drive where the document is stored. When the summary screen opens, you can touch it to adjust the settings.
34 Chapter 4 Print ENWW
5 Copy ● Make a copy ● Copy on both sides (duplex) Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Make a copy 1. Load the document on the scanner glass according to the indicators on the product. NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass. 36 2. From the Home screen on the product control panel, touch the Copy button. 3. To optimize copy quality for different types of documents, touch the Settings button, and then scroll to and touch the Optimize button.
Copy on both sides (duplex) ● Copy on both sides automatically ● Copy on both sides manually Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Settings button. 5. Scroll to and touch the Two-Sided button. 6.
38 Chapter 5 Copy ENWW
6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) ● Set up Scan to E-mail ● Set up Scan to Network Folder ● Scan to email ● Scan to a network folder ● Scan to a USB flash drive Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.
Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file, send it through email, or send it to another software application. 1. Load the document on the scanner glass according to the indicators on the product. NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass. 2.
Scan by using the HP Scan software (Mac OS X) Use the HP Scan software to initiate scanning from software on your computer. 1. Load the document on the scanner glass according to the indicators on the product. NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass. ENWW 2. Open the HP Scan software, which is located in the Hewlett-Packard folder inside the Applications folder. 3.
Set up Scan to E-mail Introduction To use this scan feature, the product must be connected to a network. This scan feature is not available until you configure it. To configure this features, use the Scan to Email Setup Wizard (Windows), which is installed in the HP program group for the product as part of the full software installation. You can also use the HP Embedded Web Server to configure this feature.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. 2. Click the Scan tab. 3. On the left navigation pane, click the Scan to E-mail Setup link. 4. On the Scan to E-mail Setup page, there is a list of settings to configure. These settings are also listed in the left navigation pane. To start, click the Outgoing E-mail Profiles link. 5.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. Use the HP Utility to open the HP Embedded Web Server (EWS) a. Open the HP Utility by clicking the HP Utility icon on the Dock, or click the Go menu, and then double-click HP Utility. b. In the HP Utility, either click Additional Settings, and then click Open Embedded Web Server, or click Scan to E-mail.
Set up Scan to Network Folder Introduction To use this scan feature, the product must be connected to a network. This scan feature is not available until you configure it. To configure this feature, use the Scan to Network Folder Setup Wizard (Windows), which is installed in the HP program group for the product as part of the full software installation. You can also use the HP Embedded Web Server to configure these features.
3. On the left navigation pane, click the Network Folder Setup link. 4. On the Network Folder Configuration page, click the New button. a. In the Network Folder Information section, enter the Display Name and Network Path. If required, enter the network Username and Password. NOTE: The network folder must be shared for this feature to work. It can be shared for only you or for other users. b.
● In the Network Folder Information section, enter the Display Name and Network Path. If required, enter the network Username and Password. ● In the Secure the Folder Access with a PIN section, enter the PIN. NOTE: You can assign a 4-digit security PIN to prevent unauthorized persons from saving scans to the network folder. The PIN must be entered on the product control panel each time a scan is performed. ● 5. In the Scan Settings section, adjust the scan settings.
Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the product must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the product. 2.
Scan to a network folder Use the product control panel to scan a document and save it to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the product. 2. From the Home screen on the product control panel, touch the Scan button. 3.
Scan to a USB flash drive 1. Load the document on the scanner glass according to the indicators on the product. NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass. 2. Insert a USB flash drive into the walk-up USB port. 3. From the Home screen on the product control panel, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5. Touch the Scan button to scan and save the file.
7 Fax ● Set up to send and receive faxes ● Send a fax ● Create, edit, and delete speed-dial entries Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Set up to send and receive faxes ● Before starting ● Step 1: Identify the phone connection type ● Step 2: Set up the fax ● Step 3: Configure the fax time, date, and header ● Step 4: Run a fax test Before starting Make sure that the product was fully set up before connecting the fax service. NOTE: Use the telephone cable and any adapters that shipped with the product to connect the product to the telephone jack.
● PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system ● VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider Step 2: Set up the fax Click the link below that best describes the environment in which the product will be sending and receiving faxes, and follow the setup instructions.
2. 3. Set the product to answer fax calls automatically. a. Turn the product on. b. From the Home screen on the product control panel, touch the Setup c. Touch the Fax Setup menu. d. Touch the Basic Setup menu. e. Touch the Answer Mode setting. f. Touch the Automatic option. button. Continue to Step 3: Configure the fax time, date, and header on page 57. Shared voice/fax line Follow these steps to set up the product on a shared voice/fax line. 1.
3. Remove the plug from the telephone line out port on the rear of the product, and then connect a phone to this port. 4. Set the product to answer fax calls automatically. 5. a. Turn the product on. b. From the Home screen on the product control panel, touch the Setup c. Touch the Fax Setup menu. d. Touch the Basic Setup menu. e. Touch the Answer Mode setting, and then touch the Automatic option. button. Set the product to check for a dial tone before sending a fax.
4. Connect the answering machine telephone cable to the telephone line out port on the rear of the product. NOTE: Connect the answering machine directly to the product, or the answering machine might record fax tones from a sending fax machine and the product might not receive faxes. NOTE: If the answering machine does not have a built-in telephone, connect a telephone to the OUT port on the answering machine for convenience. NOTE: On some products, the fax port might be above the phone port.
8. a. From the Home screen on the product control panel, touch the Setup b. Touch the Fax Setup menu. c. Touch the Advanced Setup menu. d. Touch the Detect Dial Tone setting, and then touch the On button. button. Continue to Step 3: Configure the fax time, date, and header on page 57.
10. Use the keypad to enter the fax number, and then touch the OK button. NOTE: The maximum number of characters for the fax number is 20. 11. Use the keypad to enter the company name or header, and then touch the OK button. NOTE: The maximum number of characters for the fax header is 25. 12. Continue to Step 4: Run a fax test on page 58. HP Device Toolbox 1. Click the Start button, and then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item. 3.
ENWW ● If the report indicates the product passed the test, the product is ready to send and receive faxes. ● If the report indicates the product failed the test, review the report for more information about fixing the problem. The fax troubleshooting checklist has more information on resolving fax problems.
Send a fax ● Fax from the flatbed scanner ● Fax from the document feeder ● Use speed dials and group-dial entries ● Send a fax from the software ● Send a fax from a third-party software program, such as Microsoft Word Fax from the flatbed scanner 60 1. Place the document face-down on the scanner glass. 2. From the Home screen on the product control panel, touch the Fax button. 3. Use the keypad to enter the fax number. 4. Touch the Start Fax button. 5.
Fax from the document feeder 1. Insert the originals into the document feeder face-up. CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder. 2. Adjust the paper guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Fax button. 4.
3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start Fax button. Send a fax from the software The procedure to send a fax varies according to your specifications. The most typical steps follow. 1. Click Start, click Programs (or All Programs in Windows XP), and then click HP. 2. Click the product name, and then click Send fax. The fax software opens. 3. Enter the fax number of one or more recipients. 4.
Create, edit, and delete speed-dial entries You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as groups of fax numbers. ● Use the control panel to create and edit the fax phone book ● Use phone-book data from other programs ● Delete phone book entries Use the control panel to create and edit the fax phone book 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3.
64 Chapter 7 Fax ENWW
8 Manage the product ● Use HP Web Services applications ● Change the product connection type (Windows) ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● Use HP Web Jetadmin software ● Configure IP network settings ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for Mac OS X ● HP Web Jetadmin ● Product security features ● Economy settings ● Update the firmware Go to www.hp.
Use HP Web Services applications Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP Connected Web site at www.hpconnected.com. To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product. Follow this procedure to enable HP Web Services: 1.
Change the product connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. NOTE: This tool is available only if you performed a full installation when you installed the product. Depending on how the product is connected, some features might not be available. 1. Click the Start button, and then click the Programs item. 2.
Tab or section Description Scan tab Configure the Scan to Network Folder and Scan to E-mail features. Networking tab Provides the ability to change network settings from your computer. ENWW ● Network Folder Setup: Configure folders on the network to which the product can save a scanned file. ● Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature. ● Outgoing E-mail Profiles: Set an email address that will appear as the “from” address for all emails sent from the product.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to check product status or to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print & Fax icon or the Print & Scan icon. 2. Select the product in the left side of the window. 3. Click the Options & Supplies button. 4.
Menu Printer Settings Item Description HP Connected Access the HP Connected Web site. Upload Fonts Upload fonts from your computer to the product. Auto-off Configure the product to automatically turn off after a period of inactivity. You can adjust the number of minutes after which the product turns off. Network Settings Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings.
Use HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the product on a network ● Manually configure IPv4 TCP/IP parameters from the control panel Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
3. On the Device Information page, the default product name is in the Device Status field. You can change this name to uniquely identify this product. NOTE: 4. Completing the other fields on this page is optional. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. 74 button. 1. From the Home screen on the product control panel, touch the Setup 2.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel.
Tab or section Description Home tab ● Provides product, status, and configuration information. Device Status: Shows the product status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable.
Tab or section Description Scan tab Configure the Scan to Network Folder and Scan to E-mail features. (MFP products only) ● Network Folder Setup: Configure folders on the network to which the product can save a scanned file. ● Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature. ● Outgoing E-mail Profiles: Set an email address that will appear as the “from” address for all emails sent from the product. Configure the SMTP Server information.
Advanced configuration with HP Utility for Mac OS X Use the HP Utility for Mac OS X to check product status or to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print & Fax icon or the Print & Scan icon. 2. Select the product in the left side of the window. 3.
Menu Printer Settings Description ◦ Postscript (.PS) ◦ Text (.TXT) ● HP Connected: Access the HP Connected Web site. ● Upload Fonts: Upload fonts from your computer to the product. ● Auto-off: Configure the product to automatically turn off after a period of inactivity. You can adjust the number of minutes after which the product turns off. ● Network Settings: Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features.
Economy settings ● Print with EconoMode ● Set the Sleep Delay ● Set the Auto Power Down delay Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge.
3. ● Auto Power Down ● Power Down Delay Select the time for the power-down delay. NOTE: The default value is 30 Minutes. 4. The product automatically wakes from the auto power-down mode when it receives jobs or when you touch the screen on the product control panel. You can change which events cause the product to wake.
Update the firmware HP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the product firmware for a single product. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this product. Use only one of the following methods to update the product firmware.
Method two: Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP.com. NOTE: This method is the only firmware update option available for products connected to the computer via a USB cable. It also works for products connected to a network. 1. Go to www.hp.
86 Chapter 8 Manage the product ENWW
9 Solve problems ● Control-panel help system ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ● Product does not pick up paper or misfeeds ● Clear jams ● Improve print quality ● Improve copy and scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems For more information: In the US, go to www.hp.com/support/colorljMFPM476.
Control-panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. On the product control panel, touch the Setup button. 2.
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel Cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Order supplies ENWW Order supplies and paper www.hp.com/go/suresupply Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Product does not pick up paper or misfeeds The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper size and type are set correctly on the product control panel. 4. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path. ● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. 94 Close the document-feeder cover.
Clear jams Jam locations Use this illustration to identify locations of jams. In addition, instructions display on the control panel to direct you to the location of jammed paper and how to clear it. NOTE: Internal areas of the product that might need to be opened to clear jams have green handles or green labels. 1 Document feeder 2 Duplexer 3 Output bin 4 Tray 1 5 Tray 2 6 Tray 3 Loose toner might remain in the product after a jam.
96 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time. 8. From the Home screen on the product control panel, scroll to and touch the Trays button. Verify that the tray is configured correctly for the paper type and size. 9. Make sure the printing environment is within recommended specifications.
Clear jams in the document feeder 1. Open the document-feeder cover. 2. Gently pull the jammed paper out.
3. Close the document-feeder cover. 4. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out. Clear jams in Tray 1 1. Pull the jammed sheet from tray 1. NOTE: If the sheet tears, make sure that all of the fragments are removed before you resume printing. If most of the sheet of paper has been pulled inside the product or no paper is visible, continue with the following steps.
2. Pull out tray 2 and place it on a flat surface. 3. Lower the jam-access tray. 4. Remove the jammed sheet by pulling it straight out. 5. Push the jam-access tray up to close it and then replace tray 2.
NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in Tray 2 1. Open tray 2. 2. Remove the jammed sheet by pulling it straight out. 3. Close tray 2.
Clear jams in Tray 3 1. Open tray 3. 2. Remove the jammed sheet by pulling it out. 3. Close tray 3.
4. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 5. Remove any visible paper from the product. 6. Close the rear door.
Clear jams in the duplexer 1. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 2. If necessary, pull the guide (1) and remove any visible paper (2) from the bottom of the delivery area. 3. If necessary, remove any visible paper from bottom side of the duplexing unit.
4. If you can not see any jammed paper, lift the duplexing unit using the tab on the side of the duplexing unit. 5. If you can see the trailing edge of the paper, remove the paper from the product. 6. If you can see the leading edge of the paper, remove it from the product. 7. Close the rear door.
Clear jams in the output bin 1. If paper is visible in the output bin, grasp the leading edge with both hands and slowly remove it. 2. Open the rear door to check for jammed paper. 3. Remove any jammed paper. Use both hands to pull out the paper to avoid tearing. 4. Close the rear door.
Improve print quality If the product is having print-quality problems, try the following solutions in the order presented to resolve the issue. If the product is having scan, fax, or copy quality problems, try the following solutions and also see “Improve scan quality,” “Improve fax quality,” or “Improve copy quality” for further solutions.
Check the paper type setting (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button.
Print and interpret the print quality page 1. From the Home screen, touch the Setup 2. Touch the Reports button. 3. Touch the Print Quality Page button. button. This page contains five bands of color, which are divided into four groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular toner cartridge.
4. Load plain letter or A4 paper when you are prompted. 5. Touch the OK button to begin the cleaning process. The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints. Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance.
● Use paper that does not contain metallic material, such as glitter. ● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues.
Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server.
6. ● Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB. Turn off color management in the software program when using this theme. ● None: No color theme is used. ● Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom profiles from www.hp.com. Click the OK button to close the Document Properties dialog box.
HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ENWW ● Provided as the default driver on the product CD. This driver is automatically installed unless you select a different one.
Improve copy and scan image quality If the product is having image quality problems, try the following solutions in the order presented to resolve the issue. ● Check the scanner glass for dirt and smudges ● Check the paper settings ● Check the image adjustment settings ● Optimize for text or pictures ● Check the scanner resolution and color settings on the computer ● Edge-to-edge copying Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder.
Check the image adjustment settings 1. From the Home screen, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Image Adjustment button. 3. Touch the name of the setting you want to adjust. ● Lightness: Adjusts the lightness/darkness setting. ● Contrast: Adjusts the contrast between the lightest and darkest areas of the image. ● Sharpen: Adjusts clarity of text characters. ● Background Removal: Adjusts the darkness of the background of the image.
Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner hardware resolution to up to 1200 ppi. The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs. NOTE: Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning process. Before setting the resolution and color, determine how you are going to use the scanned image.
Considerations for printing or scanning documents with cropped edges: ENWW ● When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner indicated by the icon on the scanner. Recopy or scan in this position. ● When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to reduce the image so the copy is not cropped.
Improve fax image quality If the product is having image quality problems, try the following solutions in the order presented to resolve the issue. ● Check the scanner glass for dirt and smudges ● Check the send-fax resolution settings ● Check the error-correction settings ● Check the fit-to-page setting ● Send to a different fax machine ● Check the sender's fax machine Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals.
3. Touch the Advanced Setup menu. 4. Open the Fax Resolution menu. Check the error-correction settings Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent. The factory-set default for error correction is On.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
Solve wireless network problems ● Wireless connectivity checklist ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ● Cannot connect more computers to the wireless product ● The wireless product loses communication when connected to a VPN ● The network does not appear in the wireless networks list ● The wi
The product does not print after the wireless configuration completes 1. Make sure that the product is turned on and in the ready state. 2. Turn off any third-party firewalls on your computer. 3. Make sure that the wireless network is working correctly. 4. Make sure that your computer is working correctly. If necessary, restart the computer. 5. Verify that you can open the product HP Embedded Web Server from a computer on the network.
The wireless network is not functioning 1. Make sure that the network cable is not connected. 2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter. b. Type ping followed by the router IP address.
Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is connected directly to the wall phone port. Disconnect all other devices that are connected to the product. 1. Verify that the telephone cord is connected to the correct port on the back of the product. 2. Check the phone line by using the fax test: a.
● If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line. ● If using a VoIP service, change the Fax Speed setting to Slow(V.29) from the control panel. Ask if your service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter. ● If you are using a DSL service, make sure that a filter is included on the phone-line connection to the product.
a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting. Fax quality is poor Fax is blurry or light. ● Increase fax resolution when sending faxes. Resolution does not affect received faxes. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting.
d. Open the Default Paper Size menu. e. Select the correct setting. ● Set the paper type and size for the tray used for faxes. ● Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fit to Page menu. e. Select the On setting.
Index A accessories ordering 16 part numbers 16 AirPrint 32 applications downloading 66 Apps menu 66 B bins, output locating 4 browser requirements HP embedded Web Server 75 C calibrate colors 110 cartridges replacing 17 change print cartridge 17 checklist fax troubleshooting 125 wireless connectivity 122 cleaning glass 109, 114, 118 paper path 108 color options changing, Windows 111 color theme changing, Windows 111 colors calibrate 110 control panel buttons and lights 6 help 88 Home screen 6 locating 4
HP Scan software (Windows) 40 HP Utility 70, 78 HP Utility for Mac Bonjour 70, 78 features 70, 78 HP Utility, Mac 70, 78 HP Web Jetadmin 72, 80 HP Web Services applications 66 enabling 66 HP Wireless Direct Printing 30 I interface ports locating 5 Internet Explorer, versions supported HP Embedded Web Server 75 J jams causes of 95 document feeder, clearing 97 Jetadmin, HP Web 72, 80 L labels printing (Windows) loading 12 Tray 1 10 Tray 2 12 Tray 3 12 27 M Macintosh HP Utility 70, 78 maintenance kits part n
supplies low threshold settings 90 ordering 16 part numbers 16 status, viewing with HP Utility for Mac 70, 78 using when low 90 supplies status 107 system requirements HP Embedded Web Server 75 T toner cartridge checking for damage 109 low threshold settings 90 using when low 90 toner-cartridge status 107 transparencies printing (Windows) 27 Tray 1 clear jams 98 loading 10 Tray 2 clear jams 100 loading 12 Tray 3 clear jams 101 loading 12 trays capacity 2 included 2 locating 4 troubleshooting faxes 125 jams
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