Color LaserJet Pro M452 User Guide M452nw M452dn www.hp.
HP Color LaserJet Pro M452 User Guide
Copyright and License Trademark Credits © Copyright 2019 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product overview ...................................................................................................................................................................................... 1 Product views ............................................................................................................................................................................ 2 Printer front view .................................................................................
3 Supplies, accessories, and parts .......................................................................................................................................................... 25 Order supplies, accessories, and parts ............................................................................................................................... 26 Ordering ............................................................................................................................................
Android embedded printing ............................................................................................................................. 52 Use walk-up USB printing (touchscreen models only) ..................................................................................................... 53 Introduction ........................................................................................................................................................
Order supplies .................................................................................................................................................... 82 Product does not pick up paper or misfeeds ..................................................................................................................... 83 Introduction ........................................................................................................................................................
Solve wireless network problems ..................................................................................................................................... 113 Introduction ...................................................................................................................................................... 113 Wireless connectivity checklist .....................................................................................................................
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1 Product overview ● Product views ● Product specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM452.
Product views ● Printer front view ● Printer back view ● 2-line control-panel view (M452nw and M452dn models) ● Touchscreen control-panel view (M452dw model) Printer front view 11 1 2 4 3 10 9 8 7 6 2 5 1 2-line control panel (nw and dn models) 2 Near field communication (NFC) internal antenna (dw model only) 3 Walk-up USB port (for printing without a computer) (dw model only) 4 Touchscreen control panel (dw model) (tilts up for easier viewing) 5 Regulatory label (inside the front
Printer back view 2 1 3 7 4 5 6 ENWW 1 Rear door (nw model only) (provides access for clearing jams) 2 Front door release button 3 Duplexer (dn and dw models only) 4 USB port for job storage 5 USB port for direct connection to a computer 6 Ethernet port 7 Power connection Product views 3
2-line control-panel view (M452nw and M452dn models) 11 92 6 2 82 73 6 3 64 7 4 55 4 1 2-line control panel display This screen displays menus and printer information. 2 OK button Press the OK button for the following actions: ● Open the control-panel menus. ● Open a submenu displayed on the control-panel display. ● Select a menu item. ● Clear some errors.
Touchscreen control-panel view (M452dw model) 5 4 1 3 2 1 Touchscreen The display provides access to menus, help animations, and printer information. 2 Home page screen indicator The display indicates which Home screen the control panel is currently displaying. 3 Help Touch this button to open the control-panel help system. 4 Home 5 Back button button button Touch this button to navigate to the Home screen. Touch this button to return to the previous screen.
Home screen layout The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the printer control panel. NOTE: The features that appear on the Home screen can vary, depending on the printer configuration. 1 2 8 7 7 6 5 4 7 3 1 Reset button Touch this button to reset any temporary job settings to the default printer settings.
How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. ENWW Action Description Example Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. Touch the Setup Swipe Touch the screen and then move the finger horizontally to move the screen sideways. Swipe the Home screen to access the Setup button.
Product specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/colorljM452.
Supported operating systems The following information applies to the printer-specific Windows PCL 6 and OS X print drivers. Windows: The HP Software Installer installs the HP PCL.6, HP PCL-6, or HP PCL 6 driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information. Mac computers and OS X: Mac computers and Apple mobile devices are supported with this printer.
Operating system Print driver installed Notes Windows Server 2008 SP2, 32bit The HP PCL.6 printer-specific print driver is installed for this operating system as part of the basic software installation. Windows Server 2008 SP2, 64bit The HP PCL.6 printer-specific print driver is installed for this operating system as part of the basic software installation.
● HP All-in-One Remote app for iOS and Android devices ● Google Cloud Print ● AirPrint ● Android Printing Printer dimensions Figure 1-1 Dimensions for the M452nw model 3 3 1 1 2 2 Printer fully closed Printer fully open 1. Height 295.7 mm (11.64 in) 295.7 mm (11.64 in) 2. Depth 453 mm (17.83 in) 1025 mm (40.35 in) 3. Width 413.6 mm (16.28 in) 413.6 mm (16.28 in) Weight (with cartridges) 17.5 kg (38.58 lb) Figure 1-2 Dimensions for the M452dn and M452dw models 3 3 1 1 2 1.
Printer fully closed Printer fully open 2. Depth 472.3 mm (18.59 in) 1124.4 mm (44.27 in) 3. Width 413.6 mm (16.28 in) 413.6 mm (16.28 in) Weight (with cartridges) 18.9 kg (41.67 lb) Figure 1-3 Dimensions for models with optional Tray 3 3 3 1 2 1. Height 1 2 Printer fully closed Printer fully open 427.7 mm (16.83 in) 427.7 mm (16.83 in) (nw and dn models) 471.6 mm (18.56 in) (dw model) 2. Depth 453 mm (17.83 in) (nw model) 1025 mm (40.35 in) (nw model) 472.3 mm (18.
Operating-environment range Table 1-1 Operating-environment specifications ENWW Environment Recommended Allowed Temperature 15° to 27°C (59° to 80.
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/colorljM452 for HP's all-inclusive help for the printer.
2 Paper trays ● Load paper into Tray 1 (multipurpose tray) ● Load paper into Tray 2 ● Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM452.
Load paper into Tray 1 (multipurpose tray) Introduction Use Tray 1 to print single-page documents, documents that require multiple paper types, or envelopes. ● Load paper into Tray 1 (multipurpose tray) ● Tray 1 paper orientation Load paper into Tray 1 (multipurpose tray) 16 1. Open Tray 1. 2. Press the tab on the right paper guide to move the paper width guides outward, and then slide out the tray extension.
3. Place the paper stack in the tray, and then adjust the side guides so that they lightly touch the stack, but do not bend it. For information about how to orient the paper, see Tray 1 paper orientation on page 18. 4. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from Tray 1.
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Load paper into Tray 2 Introduction The following information describes how to load paper in Tray 2. ● Load paper into Tray 2 ● Tray 2 paper orientation Load paper into Tray 2 1. Open the tray. 2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding the guides to the size of the paper being used.
3. To load legal-size paper, extend the tray front by squeezing the front latch and pulling the front of the tray. NOTE: When loaded with legal-size paper, Tray 2 extends from the front of the printer approximately 51 mm (2 in). 4. 20 Load paper into the tray.
5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 6. After making sure that the paper stack is below the tray full indicator, close the tray.
Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Load and print envelopes Introduction The following information describes how to print and load envelopes. For the best performance, only 5 mm (.2 in) of envelopes (4 to 6 envelopes) should be loaded into Tray 1, and only 10 envelopes should be loaded into Tray2. To print envelopes using either Tray 1 or Tray 2, follow these steps to select the correct settings in the print driver. Print envelopes 1. From the software program, select the Print option. 2.
Envelope orientation Load envelopes in Tray 1 face up, with the short, postage end leading into the printer. Load envelopes in Tray 2 face up, with the short, postage end leading into the printer.
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridges For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM452.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or printer name. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair.
Replace the toner cartridges Introduction This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/ suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
12 2 1 1 33 1 Handle 2 Imaging drum 3 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner cartridge box. Remove and replace the toner cartridges 1. Open the front door by pressing the button on the left panel.
30 2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
5. Remove the toner cartridge from the opened packaging shell. 6. Holding the toner on both ends, gently rock the toner cartridge end to end to distribute the toner evenly inside the cartridge. 7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. Also, do not expose the cartridge to light unnecessarily.
32 8. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer. 9. Close the toner cartridge drawer.
10. Close the front door. 11. Pack the used toner cartridge into the packaging that the new cartridge came in. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/recycle to print a pre-paid shipping label. 1 2 Adhere the pre-paid shipping label to the box, and then return the used cartridge to HP for recycling (where available). http://www.hp.
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4 Print ● Print tasks (Windows) ● Print tasks (macOS) ● Store print jobs on the product to print later or print privately ● Mobile printing ● Use walk-up USB printing (touchscreen models only) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM452.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job.
1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 38 3. Click or tap the Finishing tab. 4. Select the Print on both sides (manually) check box.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. Click or tap the Finishing tab. 4.
Instructions are available for performing specific print tasks, such as the following: 40 ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the page orientation ● Create a booklet ● Scale a document to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document Chapter 4 Print ENWW
Print tasks (macOS) How to print (macOS) The following procedure describes the basic printing process for macOS. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: 4. The name of the item varies for different software programs. Click the Print button.
Print multiple pages per sheet (macOS) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6.
ENWW ● Print the first or last pages of the document on different paper ● Print watermarks on a document Print tasks (macOS) 43
Store print jobs on the product to print later or print privately ● Introduction ● Before you begin ● Set up the printer for job storage ● Create a stored job (Windows) ● Print a stored job ● Delete a stored job Introduction This section provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. Before you begin The job storage feature has the following requirements: ● A dedicated USB 2.
2. Install the USB flash drive into the rear USB port. The control panel displays a The USB drive will be formatted message. 3. Select OK to complete the procedure. Step two: Update the print driver Update the print driver in Windows 1. Click the Start button, and then click Devices and Printers. 2. Right-click on the name of the HP printer, and then select Printer properties. 3. In the Printer Properties dialog, select the Device Settings tab. 4. Select Update Now, and then click OK.
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for different software programs). NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 46 3. Click the Job Storage tab. 4. Select a Job Storage Mode option.
5. Mode Description PIN protected Job deletion Quick Copy Print the requested number of copies of a job and store a copy of the job in the printer memory so you can print it again later. No Manually Stored Job Store a job on the printer and allow other users to print the job at any time. Yes (optional) Manually To use a custom user name or job name, click select the Custom option, and then enter the user name or the job name.
Delete a stored job When you send a stored job to the printer memory, the printer overwrites any previous jobs with the same user and job name. If the printer memory is full, the printer control panel displays a No more memory message and existing stored jobs must be deleted before additional print jobs can be stored. Use this procedure to delete a job that is stored in the printer memory. NOTE: The steps vary according to the type of control panel. 1.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
Touchscreen control panels: From the Home screen on the printer control panel, select the Connection Information button. 2. 3. Open the following menus: ● Wi-Fi Direct ● Settings ● On/Off Touch the On menu item. Touching the Off button disables Wi-Fi Direct printing. NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct name for easier printer identification for Wi-Fi Direct printing.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
● Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options. ● macOS: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.
Use walk-up USB printing (touchscreen models only) Introduction This printer features walk-up USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● .cht and .CHT ● .pxl ● .pcl and .PCL ● .ps and .PS ● .doc and .docx ● .ppt and .pptx Step one: Access USB files on the printer 1.
● Paper Type ● Fit to Page ● Collation ● Output Color (color models only) 4. Select Print to print the document. 5. Retrieve the printed job from the output bin, and remove the USB flash drive. Option two: Print photos 54 1. To print photos, select View and Print Photos. 2. Select the preview image of each photo to be printed, and then select Done. 3.
5 Manage the product ● Use HP Web Services applications ● Change the product connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Product security features ● Economy conservation settings ● HP Web Jetadmin ● Update the firmware For more information: The following information is correct at the time of publication.
Use HP Web Services applications HP Web Services applications provide useful content that can be automatically downloaded from the Internet to the printer. Choose from a variety of applications including news, calendars, forms, and cloud-based document storage. To activate these applications and schedule the downloads, go to the HP Connected Web site at www.hpconnected.com NOTE: To use this feature, the printer must be connected to a wired or wireless network and have internet access.
Change the product connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer control panel.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
Tab or section Description Print tab ● Provides the ability to change default print settings from your computer. Printing: Change the default printer print settings, such as number of copies and paper orientation. These are the same options that are available on the control panel. ● PCL5c: View and change the PCL5c settings. ● PostScript: Turn off or on the Print PS Errors feature.
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from your computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners. 2. Select the printer in the list. 3. Click the Options & Supplies button. 4. Click the Utility tab.
Item Description File Upload Transfer files from the computer to the printer. You can upload the following types of files: ○ HP LaserJet printer command language (.PRN) ○ Portable document format (.PDF) ○ Postscript (.PS) ○ Text (.TXT) Power Management Configure the printer economy settings. Update Firmware Transfer a firmware update file to the printer. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
Configure IP network settings Introduction Use the following sections to configure the printer network settings. ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a There is a problem with this website’s security certificate message when attempting to open the EWS, click Continue to this website (not recommended).
3. On the Device Information page, the default printer name is in the Device Status field. You can change this name to uniquely identify this printer. NOTE: 4. Completing the other fields on this page is optional. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. NOTE: The steps vary according to the type of control panel. 2-line control panels 1.
66 4. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes button to confirm. 5. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the Yes button to confirm.
Product security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. ● Assign or change the system password using the HP Embedded Web Server Assign or change the system password using the HP Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1.
NOTE: 68 Make note of the password and store it in a safe place.
Economy conservation settings Introduction The printer includes several economy features to conserve energy and supplies. ● Print with EconoMode ● Set the Sleep/Auto Off After setting ● Set the Shut Down After delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.
3. ● System Setup ● Energy Settings ● Sleep/Auto Off After Use the arrow keys to select the time for the Sleep/Auto Off delay, and then press the OK button. Touchscreen control panels 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: 3. ● System Setup ● Energy Settings ● Shut Down After Select the time for the Shut Down After delay.
NOTE: The default value is 4 hours. Touchscreen control panels 1. From the Home screen on the printer control panel, touch the Setup 2. Open the following menus: 3. ● System Setup ● Energy Settings ● Shut Down After button. Select the time for the Shut Down After delay. NOTE: The default value is 4 hours. Set the Delay Shut Down setting Use the control panel menus to select whether or not the printer delays shutting down after the power button is pressed.
Touchscreen control panels 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: 3. 72 ● System Setup ● Energy Settings ● Delay Shut Down Select one of the delay options: ● No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After setting.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this printer. Use only one of the following methods to update the printer firmware.
2. From the Home screen on the printer control panel, touch the Setup 3. Scroll to and open the Service menu, and then open the LaserJet Update menu. NOTE: 4. button. If the LaserJet Update option is not listed, use method two. Touch Check for Updates Now to check for updates. NOTE: The printer automatically checks for an update, and if a newer version is detected, the update process automatically starts. 5. Set the printer to automatically update the firmware when updates become available.
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6 Solve problems ● Customer support ● Control panel help system (touchscreen models only) ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Product does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publication.
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready 78 Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/colorljM452 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Control panel help system (touchscreen models only) The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. NOTE: The steps vary according to the type of control panel. 1.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Change the “Very Low” settings ● Order supplies Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.
Touchscreen control panels: From the Home screen on the printer control panel, touch the Setup button. 2. 3. Open the following menus: ● System Setup ● Supply Settings ● Black Cartridge or Color Cartridges ● Very Low Setting Select one of the following options: ● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to continue printing. ● Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
Product does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The printer does not pick up paper ● The printer picks up multiple sheets of paper The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions. ENWW 1.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 6-5 Technique for flexing the paper stack 1 2 2.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product.
e. Select Paper Type and then select the type of paper that is in the tray. f. Select Paper Size and then select the size of paper that is in the tray. 3. Turn the printer off, wait 30 seconds, and then turn it on again. 4. Print a cleaning page to remove excess toner from inside the printer. a. 2-line control panels: On the printer control panel, press the OK button. Touchscreen control panels: From the Home screen on the printer control panel, touch the Setup button. b. Open the Service menu.
b. Open the Reports menu. c. Select Configuration Report. If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Clear paper jams in Tray 1 When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. NOTE: If the sheet tears, remove all fragments before resuming printing. 92 1. If you can see the jammed sheet in Tray 1, remove the jammed sheet by pulling it straight out. 2. If you cannot see the jammed sheet, close Tray 1, and then remove Tray 2.
3. At the left side of the Tray 2 cavity, press the tab to lower the tray plate, and then remove any paper. Remove the jammed sheet by gently pulling it straight out. 4. Push the tray plate back up into place.
94 5. Reinstall Tray 2. 6. Reopen Tray 1 and load paper into the tray.
Clear paper jams in Tray 2 Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. 1. Pull the tray completely out of the printer.
96 2. Remove any jammed or damaged sheets of paper. 3. Reinsert and close Tray 2.
Clear paper jams in the rear door and the fuser area (nw model) Use the following procedure to check for paper inside the rear door. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool. 1. Open the rear door.
98 2. Gently pull out any jammed paper from the rollers in the rear door area. 3. Close the rear door.
Clear paper jams in the output bin Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it.
Clear paper jams in the duplexer (dn and dw models only) Use the following procedure to check for paper in the duplexer. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. 1. At the rear of the printer, open the duplexer.
2. Remove any jammed or damaged sheets of paper. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool. 3. Close the duplexer.
Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Clean the product ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Adjust color settings (Windows) ● Calibrate the printer to align the colors ● Check the EconoMode settings ● Try a different print driver If the printer is having print-quality problems, try the following solutions in the order pre
Check the paper type setting (OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button.
Print a cleaning page NOTE: The steps vary according to the type of control panel. 2-line control panels 1. From the printer control panel, press the OK button. 2. Open the Service menu. 3. Use the arrow keys to select the Cleaning mode option, and then press the OK button. The printer prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved. Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports.
6. ● Default (sRGB): This theme sets the printer to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering. ● Vivid (sRGB): The printer increases the color saturation in the midtones. Use this theme when printing business graphics. ● Photo (sRGB): The printer interprets RGB color as if it were printed as a photograph using a digital mini lab.
3. Click the Color tab. 4. Select the HP EasyColor check box to clear it. 5. Select a color theme from the Color Themes drop-down list. 6. ● Default (sRGB): This theme sets the printer to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering. ● Vivid (sRGB): The printer increases the color saturation in the midtones. Use this theme when printing business graphics.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues. NOTE: The steps vary according to the type of control panel. 2-line control panels 1. On the printer control panel, press the OK button. 2. Open the following menus: 3. ● System Setup ● Print Quality ● Color Calibration ● Calibrate Now Press the OK button to start the calibration process. A Calibrating message will display on the printer control panel.
Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server.
HP UPD PCL 5 HP UPD PCL 6 110 Chapter 6 Solve problems ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet printers ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the printer to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple pr
Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.
Solve wireless network problems Introduction Use the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC and HP wireless direct printing are enabled on your printer, print a configuration page from the printer control panel. If a page titled Wireless is included, HP Jetdirect 2800w NFC & Wireless Direct Accessory printing is enabled on the printer.
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network.
The wireless printer loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network. The wireless network is not functioning 1. Make sure that the network cable is not connected. 2.
2. Select the Self Diagnostics menu, and then press the OK button. 3. Select the Run Wireless Test item, and then press the OK button to start the test. The printer prints a test page that shows test results. Touchscreen control panels 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the to open the menu. 2. Scroll to and select Self Diagnostics. 3. Select Run Wireless Test to start the test. The printer prints a test page that shows test results.
Index A accessories ordering 26 part numbers 26 acoustic specifications 12 AirPrint 52 Android devices printing from 52 applications downloading 56 Apps menu 56 B bin, output clear jams 99 locating 2 browser requirements HP Embedded Web Server customer support online 78 58 C calibrate colors 107 cartridge replacing 28 checklist wireless connectivity 113 cleaning paper path 104 color options changing, Windows 105, 106 color theme changing, Windows 105, 106 colors calibrate 107 control panel help 79 locat
Jetadmin, HP Web 73 jobs, stored creating (Windows) 45 deleting 48 enabling 44 printing 47 L labels printing (Windows) 39 loading paper in Tray 1 16 paper in Tray 2 19 M Macintosh HP Utility 61 maintenance kits part numbers 26 manual duplex Mac 41 Windows 37 memory included 8 memory chip (toner) locating 28 mobile printing Android devices 52 mobile printing solutions 8 mobile printing, software supported 10 multiple pages per sheet printing (Mac) 42 printing (Windows) 39 multipurpose tray loading 16 N Near
enabling 44 printing 47 storing jobs with Windows 45 supplies low threshold settings 81 ordering 26 part numbers 26 replacing toner cartridges 28 status, viewing with HP Utility for Mac 61 using when low 81 supplies status 103 support online 78 system requirements HP Embedded Web Server 58 T technical support online 78 toner cartridge low threshold settings 81 part numbers 26 using when low 81 toner cartridges components 28 part numbers 26 replacing 28 toner-cartridge status 103 transparencies printing (Win
120 Index ENWW
