LaserJet Pro MFP M225, M226 User Guide M225dn M225rdn M226dn www.hp.com/support/ljMFPM225 www.hp.
HP LaserJet Pro MFP M225, M226 User Guide
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Table of contents 1 Product introduction ..................................................................................................................................... 1 Product comparison .............................................................................................................................................. 2 Power consumption, electrical specifications, and acoustic emissions ............................................ 5 Operating-environment specifications .................
Select the paper type (Windows) ...................................................................................................... 35 Additional print tasks ........................................................................................................................ 35 Print tasks (Mac OS X) .......................................................................................................................................... 36 How to print (OS X) ..........................................
Fax ............................................................................................................................................................. 61 Set up to send and receive faxes ......................................................................................................................... 62 Before starting ..................................................................................................................................
9 Solve problems ........................................................................................................................................... 89 Customer support ................................................................................................................................................ 90 Control panel help system (touchscreen models only) ...................................................................................... 91 Restore the factory-set defaults ............
Check the scanner glass for dirt or smudges ................................................................................. 119 Check the send-fax resolution setting ........................................................................................... 119 Check the lightness/darkness setting ............................................................................................ 119 Check the Error Correction setting ...............................................................................
viii ENWW
1 Product introduction ● Product comparison ● Product views ● Product hardware setup and software installation For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226.
Product comparison Model name M225dn M226dn M225rdn M225dw M226dw Product number CF484A C6N22A CF486A CF485A C6N23A Height 371 mm (14.6 in) 371 mm (14.6 in) 371 mm (14.6 in) 371 mm (14.6 in) 371 mm (14.6 in) Depth 408 mm (16.1 in) 408 mm (16.1 in) 408 mm (16.1 in) 408 mm (16.1 in) 408 mm (16.1 in) Width 443 mm (17.4 in) 443 mm (17.4 in) 443 mm (17.4 in) 443 mm (17.4 in) 443 mm (17.4 in) Weight, with toner cartridge 11.0 kg (24.3 lb) 11.0 kg (24.3 lb) 11.1 kg (24.4 lb) 11.
Model name M225dn M226dn M225rdn M225dw M226dw Product number CF484A C6N22A CF486A CF485A C6N23A Windows 2003 R2 Server 32-bit, Standard and Enterprise editions, print and scan drivers only Windows 2003 R2 Server 64-bit, Standard and Enterprise editions, print driver only by using Add Printer Wizard Windows 2008 Server, 32-bit and 64-bit, (SP1 and higher) print and scan drivers only Windows 2008 R2 Server 64-bit, print and scan drivers only Windows 2008 R2 Server 64-bit, SP1, print and scan driv
Model name M225dn M226dn M225rdn M225dw M226dw Product number CF484A C6N22A CF486A CF485A C6N23A HP Scan driver This driver is included on the inbox CD. HP UPD PCL5c print driver Available for download HP UPD PCL6 print driver Available for download HP UPD PS print driver Available for download Connectivity Hi-Speed USB 2.
Model name M225dn M226dn M225rdn M225dw M226dw Product number CF484A C6N22A CF486A CF485A C6N23A Copy resolution is 300 dots per inch (dpi) Scan Flatbed scanner supports paper up to A4 or Lettersize Document feeder supports paper up to Legal size Scan resolution up to 1200 dpi Scans in color Integrated Optical Character Recognition (OCR) software adds support for additional OCR file types in HP Scan: Searchable PDFs (.pdf), Rich Text (.rtf), and Text (.
Product views ● Product front view ● Product back view ● Control-panel views Product front view 2 1 3 4 10 9 11 5 8 7 6 dn 1 Handle for lifting the scanner cover 2 Document feeder input tray (lift the tray to clear jams) 3 Document feeder output bin 4 Control panel (tilts up for easier viewing) dw dn models: LCD control panel dw models: Graphical touchscreen control panel 6 5 Power on/off button 6 Model name 7 Priority input tray (Tray 1) 8 Main input tray (Tray 2) 9 Outpu
Product back view 1 2 8 3 7 4 6 1 Rear door (access for clearing jams) 2 Ethernet port 3 Hi-Speed USB 2.0 4 Fax "line in" port for attaching the fax phone line to the product 5 Telephone "line out" port for attaching an extension phone, answering machine, or other device NOTE: ENWW 5 This port is covered with a rubber cap. Pull the cap down from the top edge to access the port.
Control-panel views M225dn, M225rdn, and M226dn control panel 1 2 3 4 5 6 7 8 17 16 9 15 8 14 13 12 11 10 1 Start Fax button Starts a fax job 2 Ready light Indicates the product has an error, a tray is empty, or other condition requiring attention 3 Attention light Indicates the product is ready 4 Setup button Opens the Setup menu 5 Left arrow button Moves the cursor to the left or scrolls through menu options 6 OK button Confirms a setting or an action to proceed 7 Right ar
M225dw and M226dw control panel 1 2 3 4 5 6 20 7 19 8 18 9 10 17 16 15 14 13 12 11 1 HP Web Services button Provides quick access to HP Web Services features, including HP ePrint 2 Setup button Opens the Setup menu 3 Wireless button Provides access to the Wireless menu and wireless status information NOTE: When the product is connected to a wireless network, this icon changes to a set of signal strength bars.
10 Cancel button Clears settings, cancels the current job, or exits the current screen NOTE: This button illuminates only when the current screen can use this feature.
Product hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226 for HP's all-inclusive help for the product.
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2 Paper trays ● Supported paper sizes and types ● Load the priority input tray (Tray 1) ● Load the main input tray (Tray 2) For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226.
Supported paper sizes and types ● Supported paper sizes ● Supported paper types Supported paper sizes NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing. Size Dimensions Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 267 mm (7.3 x 10.5 in) Oficio 8.5 x 13 216 x 330 mm (8.5 x 13 in) 4x6 102 x 152 mm (4 x 6 in) 5x8 127 x 203 mm (5 x 8 in) A4 210 x 297 mm (8.3 x 11.7 in) A5 148 x 210 mm (5.
Size Dimensions Envelope Monarch 98 x 191 mm (3.9 x 7.5 in) Envelope B5 176 x 250 mm (6.9 x 9.8 in) Envelope C5 162 x 229 mm (6.4 x 9 in) Envelope DL 110 x 220 mm (4.3 x 8.7 in) Custom 76 x 127 mm to 216 x 356 mm (3 x 5 in to 8.
Supported paper types NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Load the priority input tray (Tray 1) NOTE: When you add new paper, make sure that you remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time. Use paper that is not wrinkled, folded, or damaged. 1. Load the paper face-up with the top forward in the input tray. The orientation of the paper in the tray varies depending on the type of print job.
Table 2-1 Tray 1 paper orientation (continued) Paper type Duplex mode How to load paper Prepunched 1-sided printing or manual 2-sided printing Face-up 1-sided printing Face-up Envelopes Holes toward the left side of the product Top edge toward the right of the tray, postage end entering the product last 18 Chapter 2 Paper trays ENWW
Load the main input tray (Tray 2) NOTE: When adding new paper, make sure to remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time. Use paper that is not wrinkled, folded, or damaged. 1. Open the dust cover. 2. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators.
20 3. Adjust the paper guides until they are snug against the paper. 4. Close the dust cover.
Table 2-2 Tray 2 paper orientation Paper type Duplex mode How to load paper Preprinted or letterhead 1-sided printing or 2-sided printing Face-up Top edge leading into the product Prepunched 1-sided printing or 2-sided printing Face-up Holes toward the left side of the product ENWW Load the main input tray (Tray 2) 21
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3 Parts, supplies, and accessories ● Order parts, accessories, and supplies ● Replace the toner cartridge For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226.
Order parts, accessories, and supplies Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field.
Replace the toner cartridge When a toner cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. A second message displays on the control panel when the toner cartridge reaches the “very low” state. 1. Lift the scanner assembly. 2. Open the top cover. 3. Remove the toner cartridge.
4. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling. 5. Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge. CAUTION: Do not touch the shutter or the surface of the roller. 6. 26 Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the toner cartridge box to return for recycling.
7. Align the toner cartridge with the tracks inside the product, and then insert the toner cartridge until it is firmly seated. 8. Close the top cover. 9. Lower the scanner assembly.
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4 Print ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Set up HP Wireless Direct Printing ● Mobile printing ● Use walk-up USB printing (dw models only) For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226.
Print tasks (Windows) ● How to print (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the paper type (Windows) ● Additional print tasks How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the product from the list of printers.
ENWW 3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job.
Automatically print on both sides (Windows) Use this procedure for products that have an automatic duplexer installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
Manually print on both sides (Windows) Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. ENWW 3. Click or tap the Finishing tab. 4.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 34 3. Click or tap the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options.
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 3. Click or tap the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6.
Print tasks (Mac OS X) ● How to print (OS X) ● Automatically print on both sides (OS X) ● Manually print on both sides (OS X) ● Print multiple pages per sheet (OS X) ● Select the paper type (OS X) ● Additional print tasks How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then select other menus to adjust the print settings. 4.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then click the Layout menu. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5.
Set up HP Wireless Direct Printing NOTE: This feature is available with wireless models only and the product might require a firmware update to use this feature. The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Internet.
Mobile printing HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting (English only). ● HP ePrint via email ● HP ePrint software ● AirPrint HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device.
For more information, go to www.hp.com/support to view additional information for your product. HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe.
Use walk-up USB printing (dw models only) ENWW 1. Insert the USB flash drive into the walk-up USB port on the product. 2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the USB drive where the document is stored. When the summary screen opens, you can touch it to adjust the settings.
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5 Copy ● Make a copy ● Copy on both sides (duplex) For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226.
Make a copy LCD control panel 1. Load the document on the scanner glass according to the indicators on the product. 2. Close the scanner. 3. On the product control panel, press the Copy Menu 4. To optimize copy quality for different types of documents, open the Optimize menu. Use the arrow buttons to scroll through the options, and then press the OK button to select an option. The following copy-quality settings are available: button.
Copy on both sides (duplex) ● Copy on both sides automatically ● Copy on both sides manually Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. Open the Copy Settings menu: button.
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6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac) ● Set up Scan to E-mail (touchscreen models only) ● Set up Scan to Network Folder (touchscreen models only) ● Scan to a USB flash drive (touchscreen models only) ● Scan to email (touchscreen models only) ● Scan to a network folder (touchscreen models only) For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226.
Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application. 1. Load the document in the document feeder or on the scanner glass according to the indicators on the product. 2. Click Start, and then click Programs (or All Programs in Windows XP). 3. Click HP, and then select your product. 4.
Scan by using the HP Scan software (Mac) Use the HP Scan software to initiate scanning from software on your computer. ENWW 1. Load the document in the document feeder or on the scanner glass according to the indicators on the product. 2. Open HP Scan, which is located in the Hewlett-Packard folder inside the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to save them to a file.
Set up Scan to E-mail (touchscreen models only) Introduction To use this scan feature, the product must be connected to a network. This scan feature is not available until you configure it. To configure this feature, use the Scan to Email Setup Wizard (Windows), which is installed in the HP program group for the product as part of the full software installation. You can also use the HP Embedded Web Server to configure this feature.
a. From the Home screen on the product control panel, touch the Network button to display the IP address or host name. b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. 2. Click the Scan tab. 3. On the left navigation pane, click the Scan to E-mail Setup link. 4. On the Scan to E-mail Setup page, there is a list of settings to configure.
Use a Web browser to open the HP Embedded Web Server (EWS) a. From the Home screen on the product control panel, touch the Network button to display the IP address or host name. b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the return key on the computer keyboard. The EWS opens. Use HP Utility to open the HP Embedded Web Server (EWS) a.
7. To configure default options, click the E-mail options link. Enter the default email subject, body text, and other scan settings. 8. Click Save and Test to complete the setup. NOTE: Create additional outgoing email profiles to scan from more than one email account.
Set up Scan to Network Folder (touchscreen models only) Introduction To use this scan feature, the product must be connected to a network. This scan feature is not available until you configure it. To configure this feature, use the Scan to Network Folder Setup Wizard (Windows), which is installed in the HP program group for the product as part of the full software installation. You can also use the HP Embedded Web Server to configure these features.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. 2. Click the Scan tab. 3. On the left navigation pane, click the Network Folder Setup link. 4. On the Network Folder Configuration page, click the New button. a. In the Network Folder Information section, enter the Display Name and Network Path. If required, enter the network Username and Password.
c. Follow the instructions in HP Utility to configure a shared network folder. Click the Help Me Do This button for detailed instructions. d. Click the Register My Shared Folder button. The EWS opens. 2. In the EWS, click the Scan tab. 3. On the left navigation pane, click the Network Folder Setup link. 4. Click the New button under Network Folder Configuration. ● In the Network Folder Information section, enter the Display Name and Network Path.
Scan to a USB flash drive (touchscreen models only) 1. Load the document on the scanner glass according to the indicators on the product. NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass. 2. Insert a USB flash drive into the walk-up USB port. 3. From the Home screen on the product control panel, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5.
Scan to email (touchscreen models only) Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the product must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the product. 2.
Scan to a network folder (touchscreen models only) Use the product control panel to scan a document and save it to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the product. 2.
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7 Fax ● Set up to send and receive faxes ● Send a fax For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226.
Set up to send and receive faxes ● Before starting ● Step 1: Identify the phone connection type ● Step 2: Set up the fax ● Step 3: Configure the fax time, date, and header ● Step 4: Run a fax test ● Step 5 (Optional): Configure settings for receiving digital faxes (Windows) Before starting Make sure that the product was fully set up before connecting the fax service. NOTE: Use the telephone cable and any adapters that shipped with the product to connect the product to the telephone jack.
● DSL line: A digital subscriber line (DSL) service from the telephone company; this service might be called ADSL in some countries/regions ● PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system ● VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider Step 2: Set up the fax Click the link below that best describes the environment in which the product will be sending and receiving faxes, and follow th
3. a. Turn the product on. b. On the product control panel, press or touch the Setup c. Open the Fax Setup menu. d. Open the Basic Setup menu. e. Select the Answer Mode setting. f. Select the Automatic option. button. Continue to Step 3: Configure the fax time, date, and header on page 67. Shared voice/fax line Follow these steps to set up the product on a shared voice/fax line. 1. Disconnect any devices that are connected to the telephone jack. 2.
NOTE: This prevents the product from sending a fax while someone is on the telephone. 6. a. On the product control panel, press or touch the Setup b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Select the Detect Dial Tone setting, and then select On. button. Continue to Step 3: Configure the fax time, date, and header on page 67. Shared voice/fax line with an answering machine Follow these steps to set up the product on a shared voice/fax line with an answering machine. 1.
4. Connect the answering machine telephone cable to the telephone-line-out port on the rear of the product. NOTE: Connect the answering machine directly to the product, or the answering machine might record fax tones from a sending fax machine and the product might not receive faxes. NOTE: If the answering machine does not have a built-in telephone, connect a telephone to the OUT port on the answering machine for convenience. NOTE: On some products, the fax port might be above the phone port.
8. c. Open the Advanced Setup menu. d. Select the Detect Dial Tone setting, and then select On. Continue to Step 3: Configure the fax time, date, and header on page 67.
NOTE: The maximum number of characters for the fax number is 20. 11. Use the keypad to enter the company name or header. NOTE: The maximum number of characters for the fax header is 25. 12. Continue to Step 4: Run a fax test on page 68. HP Device Toolbox 1. Click the Start button, and then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item. 3. Click the Fax tab. 4. Follow the on-screen instructions to configure the fax settings. 5.
● If the report indicates the product passed the test, the product is ready to send and receive faxes. ● If the report indicates the product failed the test, review the report for more information about fixing the problem. The fax troubleshooting checklist has more information on resolving fax problems. Step 5 (Optional): Configure settings for receiving digital faxes (Windows) The product can save incoming digital faxes to a computer folder.
Send a fax ● Fax from the flatbed scanner ● Fax from the document feeder ● Send a fax using the HP software (Windows) Fax from the flatbed scanner LCD control panels 1. Place the document face-down on the scanner glass. 2. On the product control panel, use the keypad to enter the fax number. 3. Press the Start Fax 4. If the document contains multiple pages, follow the control panel prompts to confirm and load additional pages. button. The product starts the fax job.
2. Adjust the paper guides until they are snug against the paper. 3. On the product control panel, use the keypad to enter the fax number. 4. Press the Start Fax the fax job. 1. Insert the originals into the document feeder face-up. button. The product starts CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder. 2.
Send a fax using the HP software (Windows) 1. Load the document. ● If you are loading an original on the scanner glass, place it on the scanner glass face-down, in the left rear corner of the scanner glass. ● If you are loading multiple pages in the document feeder, load the pages face-up, and then adjust the paper guides until they are snug against the paper.
8 Manage the product ● Use HP Web Services applications (touchscreen models only) ● Change the product connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for Mac OS X ● Configure IP network settings ● HP Web Jetadmin ● Product security features ● Economy settings ● Update the firmware For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226.
Use HP Web Services applications (touchscreen models only) Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP Connected Web site at www.hpconnected.com. To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product. 1.
Change the product connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel.
Tab or section Description Home tab ● Provides product, status, and configuration information. Device Status: Shows the product status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable.
Tab or section Description Scan tab Configure the Scan to Network Folder and Scan to E-mail features. (touchscreen models only) ● Network Folder Setup: Configure folders on the network to which the product can save a scanned file. ● Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature. ● Outgoing E-mail Profiles: Set an email address that will appear as the “from” address for all emails sent from the product. Configure the SMTP Server information.
Advanced configuration with HP Utility for Mac OS X Use the HP Utility to check product status or to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners. 2. Select the product in the list. 3. Click the Options & Supplies button. 4.
Menu Printer Settings Description ◦ Postscript (.PS) ◦ Text (.TXT) ● HP Connected: Access the HP Connected Web site. ● Upload Fonts: Upload fonts from your computer to the product. ● Auto-off: Configure the product to automatically turn off after a period of inactivity. You can adjust the number of minutes after which the product turns off. ● Network Settings: Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings.
Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the product on a network ● Manually configure IPv4 TCP/IP parameters from the control panel Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. 82 button. 1. On the product control panel, press or touch the Setup 2. Scroll to and open the Network Setup menu. 3. Open the IPv4 Config menu, and then select Manual. 4. Use the keypad to enter the IP address, and press or touch the OK button. 5. Use the keypad to enter the subnet mask, and press or touch the OK button. 6.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features.
Economy settings ● Print with EconoMode ● Configure the Sleep/Auto Off After setting Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge.
Touchscreen control panel 1. From the Home screen on the product control panel, touch the Setup 2. Open the following menus: 3. ● System Setup ● Energy Settings ● Sleep/Auto Off ● Sleep/Auto Off After button. Select the time for the Sleep/Auto Off delay. NOTE: The default value of Sleep/Auto Off delay is 30 Minutes. 4. The product automatically wakes when it receives jobs or when you touch the screen on the product control panel. You can change which events cause the product to wake.
Update the firmware HP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the product firmware for a single product. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this product. Use only one of the following methods to update the product firmware.
Method two: Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP.com. NOTE: This method is the only firmware update option available for products connected to the computer via a USB cable. It also works for products connected to a network. 1. Go to www.hp.
9 Solve problems ● Customer support ● Control panel help system (touchscreen models only) ● Restore the factory-set defaults ● A Cartridge is low or Cartridge is very low message displays on the product control panel ● Product does not pick up paper or misfeeds ● Clear jams ● Improve print quality ● Improve copy and scan quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems For more information: Go to www.hp.
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. 90 Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet support www.hp.com/support/ljMFPM225, www.hp.com/support/ ljMFPM226 Download software utilities, drivers, and electronic information www.hp.com/support/ljMFPM225, www.hp.
Control panel help system (touchscreen models only) The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. On the product control panel, press or touch the Setup 2.
A Cartridge is low or Cartridge is very low message displays on the product control panel A Cartridge is low or Cartridge is very low message displays on the product control panel, and the product does not print. NOTE: Toner level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-toner levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
3. ● Black Cartridge ● Very Low Setting Select one of the following options: ● Select the Stop option to set the product to stop printing until you replace the toner cartridge. ● Select the Prompt option to set the product to stop printing and prompt you to replace the toner cartridge. You can acknowledge the prompt and continue printing. ● Select the Continue option to set the product to alert you that the toner cartridge is very low, but to continue printing.
Product does not pick up paper or misfeeds ● The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper ● Clean the pickup rollers and separation pad in the document feeder The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document-feeder input tray.
Clear jams Jam locations 1 2 3 1 Document feeder See Clear jams in the document feeder on page 100. 2 Toner-cartridge area and output bin See Clear jams in the toner-cartridge area on page 102 and Clear jams in the output bin on page 105. 3 Duplex area See Clear jams in the duplexer on page 108. Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams.
3. Turn the product off, wait 30 seconds, and then turn it on again. 4. Print a cleaning page to remove excess toner from inside the product. a. On the product control panel, press or touch the Setup b. Open the Service menu. c. Select Cleaning Page. d. Load plain letter or A4 paper when you are prompted. e. Touch the OK button to begin the cleaning process. button.
Clear jams in the document feeder A Jam in the document feeder message displays on the product control panel. 1. Remove any loose paper from the document feeder input tray that has not fed into the product. 2. Remove any jammed paper visible in the input tray area. Use both hands to slowly pull out the jammed paper to avoid tearing the paper. 3. Lift the document-feeder input tray. 4. Lift the jam-access cover in the document feeder.
5. Remove any jammed paper from under the cover. 6. Close the jam-access cover. 7. Close the document-feeder input tray.
Clear jams in the toner-cartridge area A Jam in cartridge area message displays on the product control panel. NOTE: For the dw models, an animation showing the jam-clearing procedure displays on the control panel. 1. Lift the scanner assembly. 2. Open the top cover. 3. Remove the toner cartridge.
4. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper. 5. Reinsert the toner cartridge. 6. Close the top cover.
7. Lower the scanner assembly. 8. If the error message still displays on the control panel, press or touch OK to clear it.
Clear jams in the output bin A Jam in output bin message displays on the product control panel. NOTE: For the dw models, an animation showing the jam-clearing procedure displays on the control panel. 1. Lift the scanner assembly. 2. Open the top cover. 3. Pull out the green tab to release the jam-access cover.
4. Remove any jammed paper. 5. Close the jam-access cover. 6. Close the top cover.
7. Lower the scanner assembly. 8. If the error message still displays on the control panel, press or touch OK to clear it.
Clear jams in the duplexer A Jam in duplex area message displays on the product control panel. NOTE: For the dw models, an animation showing the jam-clearing procedure displays on the control panel. 1. Open the rear door. 2. Remove any jammed paper from the duplex area. Use both hands to remove jammed paper to avoid tearing the paper.
3. Close the rear door. 4. If the error message still displays on the control panel, press or touch OK to clear it.
Improve print quality ● Print from a different software program ● Set the paper-type setting for the print job ● Check the toner-cartridge status ● Clean the product ● Inspect the toner cartridge for damage ● Check the paper and printing environment ● Check other print job settings ● Try a different print driver Print from a different software program Try printing from a different software program.
Check the paper type setting (OS X) 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu. 4. Select a type from the Media-type drop-down list. 5. Click the Print button.
Touchscreen control panel 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Service menu. 3. Touch the Cleaning Page button. 4. Load plain letter or A4 paper when you are prompted. 5. Touch the OK button to begin the cleaning process. button. The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.
Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports.
● Select the 600 dpi option. ● Select the EconoMode check box to enable it. If the entire page is too light, use these settings: 5. ● Select the FastRes 1200 option. ● Clear the EconoMode check box to disable it. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job.
Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ENWW ● Provided as the default driver on the product CD.
Improve copy and scan quality Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet. 2. Open the scanner lid. 3.
4. Use the arrow buttons to scroll through the options, and then press the OK button to select an option. 5. Touch the Start Copy button to start copying. Touchscreen control panel 1. Load the document on the scanner glass according to the indicators on the product. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Optimize button.
Clean the pickup rollers and separation pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. 1. Lift the document-feeder input tray. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.
Improve fax image quality ● Check the scanner glass for dirt or smudges ● Check the send-fax resolution setting ● Check the lightness/darkness setting ● Check the Error Correction setting ● Check the Fit-to-Page setting ● Clean the pickup rollers and separation pad in the document feeder ● Send to a different fax machine ● Check the sender's fax machine Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which
1. On the product control panel, press or touch the Setup button. 2. Select Fax Setup, and then select Advanced Setup. 3. Select Lighter/Darker, and then adjust the setting for your fax job. Check the Error Correction setting Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent.
Check the Fit-to-Page setting If the product printed a fax job off the page, turn on the fit-to-page feature from the product control panel. NOTE: Make sure that the default paper size setting matches the size of the paper in the tray. 1. On the product control panel, press or touch the Setup 2. Select Fax Setup, and then select Advanced Setup. 3. Select Fit to Page, and then select On. button.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document-feeder input tray.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your product. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.
Solve wireless network problems ● Wireless connectivity checklist ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ● Cannot connect more computers to the wireless product ● The wireless product loses communication when connected to a VPN ● The network does not appear in the wireless networks list ● The wi
The product does not print after the wireless configuration completes 1. Make sure that the product is turned on and in the ready state. 2. Turn off any third-party firewalls on your computer. 3. Make sure that the wireless network is working correctly. 4. Make sure that your computer is working correctly. If necessary, restart the computer. 5. Verify that you can open the product HP Embedded Web Server from a computer on the network.
The wireless network is not functioning 1. Make sure that the network cable is not connected. 2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network. a. 4. Open a command-line prompt on your computer. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the router IP address. c.
Solve fax problems ● Check the hardware setup ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Check the hardware setup ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is connected directly to the wall phone port. Disconnect all other devices that are connected to the product. 1.
5. Verify that the telephone service supports analog fax. NOTE: HP products are designed specifically for use with analog phone services. 6. ● If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line. ● If using a VoIP service, change the Fax Speed to Slow(V.29) from the control panel. Ask if your service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter.
Fax quality is poor Fax is blurry or too light. ● Increase fax resolution when sending faxes. Resolution does not affect received faxes. button. 1. On the product control panel, press or touch the Setup 2. Select Fax Setup, and then select Advanced Setup. 3. Select Fax Resolution, and then select the correct setting. NOTE: Increasing resolution slows transmission speed. ● Turn on the Error Correction setting from the control panel. 1. On the product control panel, press or touch the Setup 2.
Index A accessories ordering 24 part numbers 24 acoustic specifications 5 AirPrint 40 applications downloading 74 Apps menu 74 B bins, output locating 6 browser requirements HP embedded Web Server 76 C cartridge replacing 25 checklist wireless connectivity 125 cleaning glass 112, 116 paper path 111 control panel help 91 locating 6 control panel buttons locating 8 copy quality improving 116 copying edges of documents 117 multiple copies 44 optimizing for text or pictures 116 quality, adjusting 44 setting pa
HP Web Services applications 74 enabling 74 HP Wireless Direct Printing 38 ordering supplies and accessories 24 output bin locating 6 I interface ports locating 7 Internet Explorer, versions supported HP Embedded Web Server 76 P pages per minute 2 pages per sheet selecting (Mac) 37 selecting (Windows) 34 paper ordering 24 selecting 113 supported sizes 14 supported types 16 paper pickup problems solving 95 paper type selecting (Windows) 35 paper types selecting (Mac) 37 part numbers supplies 24 power cons
transparencies printing (Windows) 35 Tray 1 loading 17 orientation 17 Tray 2 loading 19 orientation 21 trays included 2 locating 6 troubleshooting faxes 128 network problems 123 wired network 123 wireless network 125 two-sided copying 45 two-sided printing settings (Windows) 32 U USB flash drives printing from USB port locating 7 41 W walk-up USB port locating 6 walk-up USB printing 41 Web browser requirements HP Embedded Web Server 76 Web Services applications 74 enabling 74 Web sites customer support 90
134 Index ENWW
