HP Designjet L25500 Printer Series - Maintenance and troubleshooting guide (second edition)

Communication failures between computer and printer
Some symptoms are:
●
The front-panel display does not show the Receiving message when you have sent an image to the
printer.
●
Your computer shows an error message when you try to print.
●
Your computer or printer stalls when transferring data.
●
Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, and so on).
To solve a communication problem:
●
Make sure that you have selected the correct printer in your RIP.
●
Remember that large images usually require more time to receive, process, and print.
●
If the printer is connected to your computer through any other intermediate devices, such as switch
boxes, buffer boxes, cable adapters, or cable converters, remove the intermediate device and try
connecting the printer directly to your computer.
●
Try another interface cable.
“Out-of-memory” error message
There is no direct relationship between the size of a file in your computer and the amount of memory needed
to print the file. Because of file compression and other factors, it is difficult to estimate how much memory is
needed to print a job. It is possible that the printer will lack sufficient memory to print a certain job, despite
having printed larger jobs in the past. Adding memory to your printer is one solution.
The platen rollers squeak
If you notice that the platen rollers are squeaking, call HP support for help: http://welcome.hp.com/country/
us/en/wwcontact_us.html
ENWW Communication failures between computer and printer 43