HP Designjet L25500 Printer Series - Maintenance and troubleshooting guide (second edition)

9 Front-panel error messages
Under certain circumstances, a front-panel error message appears. Follow the advice in the Recommendation
column to resolve the error.
If an error message appears on the front panel that is not included in this list, and you are in doubt of the
correct response, call your service representative. See
When you need help on page 51.
Table 9-1 Text messages
Message Recommendation
[Color] cartridge has expired Replace the cartridge. See
When you need help on page 51.
[Color] cartridge is missing Insert a cartridge of the correct color. See
When you need help on page 51.
[Color] cartridge is out of ink Replace the cartridge. See
When you need help on page 51.
[Color] printhead #[n] error: not present Insert the correct printhead. See
When you need help on page 51.
[Color] printhead #[n] error: please
remove
Remove the incorrect printhead and insert a new printhead of the correct type (color and
number). See
When you need help on page 51.
[Color] printhead #[n] error: replace Remove and reinsert the same printhead, or try cleaning the electrical connections. If
the problem persists, remove the non-functional printhead and insert a new printhead.
See the User's guide.
[Color] printhead #[n] error: reseat Remove and reinsert the printhead; try cleaning the electrical connections. If necessary,
insert a new printhead. See
Front panel recommends reseating or replacing a printhead
on page 37.
[Color] printhead #[n] out of warranty The printhead's warranty has ended, because of the length of time it has been in
operation or because of the volume of ink used. See the Legal Information.
[Color] printhead #[n] warranty warning The printhead's warranty may be invalidated by the use of the wrong kind of ink. See the
Legal Information.
[Warning] internal failure: Unable to create
print
The internal print files are not available in the printer. Load the internal print files
through the Embedded Web Server.
Clean OMAS or disable it at the RIP Either the substrate-advance sensor is covered with dried ink or dust and needs to be
cleaned, or the current substrate is not supported by the substrate-advance sensor, and
you are advised to disable it for this substrate.
IO error Restart the printer. If the problem persists, call your service representative. See
When
you need help on page 51.
IO warning Try again; if the problem persists, call your service representative. See
When you need
help on page 51.
PDL Error: Ink system not ready Clean the printheads. See
Clean the printheads on page 37.
PDL Error: Job clipped The image is too large for the substrate or for the printer. Load larger substrate if
possible, or reduce the image size.
PDL Error: memory full Restart the printer and try resending the job; if necessary, reduce the complexity of the
job.
PDL Error: out of substrate Load more substrate.
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