HP Designjet L25500 Printer Series - Maintenance and troubleshooting guide (second edition)

Table 9-2 Numeric error messages (continued)
Error code Recommendation
16.4 Insufficient heat in the curing module. Check that the ambient temperature is within printer
specifications. If the problem persists, call your service representative. See
When you need help
on page 51.
16.5 Infrared sensor error. Check that all fans are working and unblocked. If the problem persists, call
your service representative. See
When you need help on page 51.
16.6 The curing module has been operating at maximum power for too long. Check that the ink density is
not too high. Check that the ambient temperature is within printer specifications. If the problem
persists, call your service representative. See
When you need help on page 51.
16.7 The ambient temperature is too low for the printer to work reliably.
21:03 Turn off the printer using the front panel and the power switch at the rear. Disconnect the power
cords. Reconnect the power cords and turn the printer on again. If the problem persists, call your
service representative. See
When you need help on page 51.
21.2:10 Printhead cleaning cartridge error. Turn the printer off, remove the printhead cleaning cartridge and
check whether the cloth can be manually advanced by using the white gears on its right-hand side.
If so, reinsert it. If not, try a new printhead cleaning cartridge. Turn the printer on. If the problem
persists, call your service representative. See
When you need help on page 51.
24:03 The setup procedure has been not been completed. Restart the printer, then restart the setup
procedure from the beginning.
26.n:01 (where n = the ink
cartridge number)
Remove the ink cartridge and reinstall it in the printer. If the error persists, replace the cartridge
with a new one. If the problem persists, call your service representative. See
When you need help
on page 51.
26.n:10 (where n = the ink
cartridge number)
A bad contact has been detected in the ink cartridge. Remove the cartridge and reinstall it in the
printer. If the problem persists, replace the cartridge with a new one. If problem still persists, call
your service representative. See
When you need help on page 51.
29:01 The printhead cleaning cartridge is not inserted correctly. Open the printhead cleaning cartridge
door on the right side of the printer, make sure that the printhead cleaning cartridge is correctly
seated, then close the door. If the problem persists, replace the printhead cleaning cartridge. If the
problem persists, call your service representative. See
When you need help on page 51.
32:01 The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and ensure
that all take-up reel cables are connected (sensor cables, printer cable). If you do not want to use it,
you may need to unload the substrate manually from the take-up reel. Remember to cut the paper
first, either manually or by pressing the Move substrate key.
32:01.1 This error occurs when there is a small amount of substrate printed, less than 79 in (200 cm) long.
Check that there is no obstacle between the take-up reel optical sensors; that the substrate is
attached to the take-up reel spindle; and that the take-up reel switch is in the correct position. If
necessary, use the take-up reel arrow keys to wind the substrate; then press OK to resume printing.
32:01.2 This error occurs when there is a small amount of substrate printed, less than 70 in (178 cm) long.
The take-up reel sensor detects that the loop shaper is (incorrectly) at the bottom of its path, even
though the spindle motor has been rotating for more than 3 seconds. The most probable cause of
this error is that you have forgotten to set the switch direction or tape the substrate to the spindle
core, when the substrate reaches the floor and blocks the take-up reel's infrared sensors. Check
that there is no obstacle between the take-up reel optical sensors; that the substrate is attached to
the take-up reel spindle; and that the take-up reel switch is in the correct position. If necessary, use
the take-up reel arrow keys to wind the substrate; then press OK to resume printing.
32:02 This error occurs during printer initialization, to warn you that the take-up reel has been
disconnected while the printer was turned off. It also occurs if you try to enable the take-up reel,
but it is not connected to the printer. Connect the take-up reel to the printer and press OK to
continue.
32.1:01 A take-up reel error has occurred. Make sure that the substrate is adequately taped to the take-up
reel spindle core, then make sure that the winding direction is correctly set.
32.2:01 The take-up reel can not be detected. Make sure that the take-up reel sensor cable is correctly
connected.
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