HP Designjet L25500 Printer Series - Maintenance and troubleshooting guide (second edition)

Table 9-2 Numeric error messages (continued)
Error code Recommendation
41:03 Turn off the printer using the front panel and the power switch at the rear. Disconnect the power
cords. Open the window and check for any visible obstacles restricting the movement of the drive
roller. If there is a wrinkled mass of substrate in the substrate path, lift the substrate adjustment
lever and clear the obstruction. Reconnect the power cords and turn the printer on again. If the
problem persists, call your service representative. See
When you need help on page 51.
42:03 Turn off the printer using the front panel and the power switch at the rear. Disconnect the power
cords. Open the window and check for any visible obstacles restricting the movement of the
printhead carriage. If there is a wrinkled mass of substrate blocking the carriage, lift the substrate
adjustment lever and clear the obstruction. Reconnect the power cords and turn the printer on
again. If the problem persists, call your service representative. See
When you need help
on page 51.
46:03 Turn off the printer using the front panel and the power switch at the rear. Disconnect the power
cords. Reconnect the power cords and turn the printer on again. If the problem persists, call your
service representative. See
When you need help on page 51.
61:01 The file format is incorrect and the printer cannot process the job. Try the following remedies:
●
Turn off the printer by using the Power key on the front panel and the power switch at the
back of the printer. Disconnect the power cord, then reconnect the power cord and turn on the
printer.
●
Make sure that the graphic language setting is correct. See the User's guide.
●
Resubmit the file to the printer.
●
Check that your printer firmware is up to date. See
Firmware update on page 9.
If the problem persists, call your service representative. See
When you need help on page 51.
63:04 An input/output problem has occurred with the network card. Try the following remedies:
●
Make sure that the network cable is correctly connected to the network card.
●
Check that your printer firmware is up to date. See
Firmware update on page 9.
If the problem persists, call your service representative. See
When you need help on page 51.
71:03 An “out of memory” failure has occurred. HP recommends that you remove any unnecessary files
from the printer's hard disk through the Embedded Web Server.
73:03 Turn off the printer using the front panel and the power switch at the rear. Disconnect the power
cords. Reconnect the power cords and turn the printer on again. Check that the printer has the latest
firmware version. If not, update the firmware to the latest version. If the problem persists, call your
service representative. See
When you need help on page 51.
74:01 An error occurred when uploading the firmware update file. Try the following remedies:
●
Turn off the printer by using the Power key on the front panel and the power switch at the
back of the printer. Disconnect the power cord, then reconnect the power cord and turn on the
printer.
●
Try again to upload the firmware update file to the printer. See
Firmware update on page 9.
If the problem persists, call your service representative. See
When you need help on page 51.
48 Chapter 9 Front-panel error messages ENWW