HP Designjet L25500 Printer Series - Maintenance and troubleshooting guide (second edition)

10 When you need help
Introduction
HP Customer Care offers award-winning support to ensure that you get the most from your HP Designjet. HP
Customer Care provides comprehensive, proven support expertise and new technologies to give you unique
end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades,
repair and exchange services, phone and Web support, software updates, and self-maintenance services. For
more information about HP Customer Care, go to:
http://www.hp.com/go/graphic-arts/.
Documentation
The following documents are provided with your printer, and can also be downloaded from
http://www.hp.com/go/L25500/manuals/.
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Site preparation guide
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Installation guide
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User's guide
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Maintenance and troubleshooting guide (this document)
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Legal information
HP Instant Support
HP Instant Support Professional Edition is HP's suite of troubleshooting tools that collect diagnostic
information from your printer and match it with intelligent solutions from HP's knowledge bases, allowing
you to resolve problems as quickly as possible.
To start an HP Instant Support session, click on the link in the Support tab of your printer's Embedded Web
Server.
To use HP Instant Support, the following conditions must be met:
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Because HP Instant Support is accessible only through the Embedded Web Server, you must have a TCP/
IP connection to your printer.
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Because HP Instant Support is a Web-based service, you must have access to the World Wide Web,
HP Instant Support is currently available in English, Korean, Simplified Chinese, and Traditional Chinese.
For more information about HP Instant Support, go to:
http://www.hp.com/go/ispe/.
HP Customer Care Centers
Help is available to you by telephone. What to do before you call:
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