HP Designjet L25500 Printer Series - Maintenance and troubleshooting guide (second edition)

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Review the troubleshooting suggestions in this guide.
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Review your RIP's documentation, if relevant.
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Please have the following information available:
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The printer you are using: the product number and the serial number, found on the label on the
door of the electrical compartment
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If there is an error code on the front panel, note it down; see
Front-panel error messages
on page 45
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The printer's Service ID
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The RIP you are using, and its version number
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The software application you are using, and its version number
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The text displayed by the Embedded Web Server when you select Help > About
You can find the appropriate telephone number for your country in the list below.
Country Telephone number Operating hours
North America
USA and Canada [phone] Mon–Sun, 0:00–23:59 for most products
Europe, Middle East and Africa
Algeria 021 67 67 67 8:30–18:00 GMT
Austria 08 1000 1000 8:00–17:00
Bahrain 800 00 171 8:00–18:00
Belgium 078 600 600 8:00–17:00
Bulgaria 2 976 95 62 9:00–18:00
Croatia 1 6060 200 8:30–17:30
Cyprus 800 9 2649 (toll-free) 9:00–17:00
Czech Republic 2 61 307 310 8:00–18:00
Denmark 70 11 77 00 8:00–17:00
Egypt 202 532 5222 7:00–17:00
Estonia 6 813 823 9:00–17:00
Finland 0203 53 232 8:00–17:00
France 0826 10 4949 8:00–18:00
Germany 01805 25 81 43 8:00–18:00
Greece 800 9 2649 (toll-free)
801 11 CALL HP (225547)
9:00–17:00
Hungary 1 382 1111 8:30–18:00
Iceland [phone] (no local number) Mon–Sun, 0:00–23:59
Ireland 1890 946 500 8:00–18:00
Israel 09 830 4848 9:00–18:00
Italy, San Marino, Vatican City 02 3859 1212 8:00–17:00
52 Chapter 10 When you need help ENWW