user’s guide hp color inkjet printer cp1160
user’s guide hp color inkjet printer cp1160 table of contents notices and acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . iv terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v using the onscreen user’s guide . . . . . . . . . . . . . . . . . . . . . . . . . . .vii getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 your hp color inkjet printer cp1160 . . . . . . . . . . . . . . . . . . . . . . . .
photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . greeting cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . posters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iron-on transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . infrared printing . . . . . . . . . . . . . . . . . . . . . .
hp services and support . . . . . . . . . . . . . . . . . . . . . . . 162 contacting hp services and support . . . . . . . . . . . . . . . . . . . . . . 163 hp printer and software limited warranty statement . . . . . . . . . . . 172 hp inkjet printhead and ink cartridge product warranty information 176 supplies and accessories. . . . . . . . . . . . . . . . . . . . . . . 178 supply and accessory part numbers . . . . . . . . . . . . . . . . . . . . . . 179 paper and media part numbers . . . . . . . . . . .
notices and acknowledgments hewlett-packard company notices The information contained in this document is subject to change without notice. Hewlett-Packard (HP) makes no warranty of any kind with regard to this material including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
terms and conventions The following terms and word conventions are used in the onscreen User’s Guide. terms The hp color inkjet printer cp1160 is referred to as hp cp1160 or printer. symbols The > symbol guides you through a series of software steps. For example: Click File > Print > Setup, then select Properties. cautions and warnings A Caution indicates possible damage to the printer or to other equipment. For example: Caution! Do not touch the printhead ink nozzles or copper contacts.
icons A Note icon indicates that additional information is provided. For example: For best results use HP products. A Mouse icon indicates that additional information is available through the What’s This? help feature. To find more information about options on each tab screen, point to an option and click the right mouse button to display the What’s This? dialog box. Click What’s This? to view more information about the selected option.
using the onscreen user’s guide This onscreen User’s Guide is viewed through Adobe Acrobat Reader 4.0. 1. View Buttons: Click these buttons to change page views: View the page in actual size Fit the page in the window. Fit the page width in the window. 2. Zoom: Use to zoom in on a page. 3. Bookmarks: Click a bookmark to view a topic. 4. Navigation Buttons: Click these buttons to navigate: Go Go Go Go Go Go to the first page of the document. back one page. forward one page.
getting started • your hp color inkjet printer cp1160 • printer features • LCD panel • buttons and lights • infrared lens • paper tray • ink delivery system • automatic paper-type sensor • automatic two-sided printing module (duplexer) • connectivity 1
your hp color inkjet printer cp1160 Congratulations! You have purchased an hp color inkjet printer cp1160 which is equipped with features designed to make the printer easy to use and the output look outstanding: • Print speeds of up to 17 pages per minute for black text in draft mode and 8 pages per minute in normal mode • Automatic two-sided printing • An LCD panel for monitoring the printer’s status • An easy-access front door for replacing ink cartridges • Greater flexibility in connectivity using a USB
printer features The printer has several features designed to make it easy to use. To learn about a feature, click the name of the feature below: 1. LCD panel 2. buttons and lights 3. infrared lens 4. paper tray 5. ink delivery system 6.
7. automatic two-sided printing module (duplexer) 8.
LCD panel The LCD panel displays icons to show the printer’s status. Each icon represents one of the following: • An operating condition of the printer (such as an error) • A physical part of the printer (such as the paper tray) By combining these types of icons, the LCD panel shows the printer’s status.
operating condition icons The LCD panel displays icons that show the printer’s operating condition. The printer needs attention. Other icons on the LCD panel flash when the alert icon appears to indicate that attention is needed. The printer is busy. It may be receiving data. This icon represents a normal operating condition. The printer is printing a two-sided document. The printer is printing a banner. The printer has established an infrared link with another device.
ink cartridges The LCD panel displays one icon for each ink cartridge. 1. black ink cartridge 2. tri-color ink cartridge When replacing ink cartridges and printheads, purchase ink cartridges and printheads with selection no. 14. For more information, see ink cartridge selection numbers.
ink level gauge The Ink Level Gauge shows you when one or both of the ink cartridges are functioning properly, very low on ink, or out of ink. Full. Hall full. Very low on ink. Last portion of ink level flashes. Replace soon. Out of ink. Replace immediately.
expired ink The LCD panel indicates when an ink cartridge will expire soon or is expired. Will expire soon. Ink level may vary. Replace soon. Expired. Ink level may vary. Replace immediately. For an explanation of ink expiration, see expired ink cartridges. To see instructions for replacing an ink cartridge, see replacing ink cartridges.
printheads The printhead icons appear when a printhead needs to be replaced. The printhead that needs to be replaced flashes. For a description of the printheads, see printheads. 1. cyan 2. black 3. magenta 4. yellow When replacing ink cartridges and printheads, purchase ink cartridges and printheads with selection no. 14. For more information, see printhead selection numbers.
normal operation conditions Under normal operating conditions, the LCD panel displays the printer and the ink cartridge icons (ink levels may vary). When the printer is receiving data, the hourglass icon appears (ink levels may vary). error messages When the printer encounters an error, the alert icon appears and one or more icons flash to indicate the source of the error. In the example below, the top printer door has been left open for too long.
buttons and lights The printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the status of the printer. 1. cancel button 2. resume button and light 3. power button and light cancel button Pressing this button cancels the current print job. resume button and light The Resume light flashes when an action is required such as loading paper or clearing a paper jam.
power button and light The Power button turns the printer on and off. It may take a few seconds for the printer to turn on after pressing the Power button. The green light next to the Power button flashes when the printer is busy. Caution! Always use the Power button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wallmounted switch to turn the printer on and off may cause printer failure.
infrared lens The printer has a special Infrared (Ir) lens. The Infrared lens allows printing from an infrared sending device such as a Palm device, laptop, or notebook computer. For a full description of infrared printing, see infrared printing.
paper tray The printer comes with a 150-sheet capacity paper tray. The paper tray can be removed from the printer. 1. paper tray top 2. put paper here for printing Additionally, the printer can also use an optional 250-sheet plain paper tray.
loading the paper tray The paper tray holds paper or other media to be printed. The length and width guides adjust to the size of the media being used. For ease of loading, the paper tray top raises. Lower the top when printing. 1. paper width guide 2. paper length guide 3. paper tray top up To load a specific media type, see printing.
output The printer deposits printed pages on top of the paper tray. Pull the paper tray extension out to prevent the paper from falling off the tray. When the print job finishes, push the tray extension back into its storage slot. 1. printed pages are deposited here 2.
ink delivery system The printer’s ink delivery system consists of these parts: • Ink cartridges • Printheads • Print carriage ink cartridges Ink cartridges supply ink to the printer. 1. black ink cartridge 2. tri-color ink cartridge For installation instructions, see replacing ink cartridges. For storage instructions, see maintaining ink cartridges.
printheads The printer uses four printheads. The printheads apply ink to printable media. 1. cyan 2. black 3. magenta 4. yellow For installation instructions, see replacing printheads. Caution! After installing printheads, do not open the print carriage unless a printhead needs to be replaced. Opening the print carriage needlessly can damage the printheads.
print carriage The print carriage is the main operating feature of the printer’s ink delivery system. It holds the two ink cartridges and the four printheads. 1. ink cartridges 2. printheads Caution! Do not open the print carriage unless a printhead needs to be replaced or you are asked to by an HP support agent. Opening the print carriage needlessly can damage the printheads.
automatic paper-type sensor The Automatic Paper-Type Sensor automatically determines the correct paper type and adjusts the print settings for most paper or media placed in the paper tray. This feature, particularly when used with HP paper and media, provides better printing results. When the Automatic Paper-Type Sensor is engaged, the printer scans the first page of a document with a blue optical sensor light to determine the best paper type setting. Once determined, the page is printed.
automatic two-sided printing module (duplexer) The Automatic Two-Sided Printing Module (duplexer) is a special hardware feature that enables the printer to automatically print on both sides of a page. installing the duplexer 1. Turn the latch counter-clockwise on the printer’s Rear Access Door and remove the door. Do not discard the Rear Access Door. In order to print, the duplexer or the Rear Access Door must be attached to the printer.
2. Insert the duplexer in the back of the printer until both sides snap into place. Do not press the buttons on either side of the duplexer when installing it in the printer. Use these buttons only when removing the duplexer from the printer. If you encounter a problem using the duplexer, see two-sided printing problems. For Automatic Two-Sided Printing Module specifications, see automatic twosided printing module specifications.
supported paper types Not all paper types, weights, and sizes can be used with the duplexer. Use one of the paper types listed below when using the duplexer. • • • • • • hp hp hp hp hp hp plain paper bright white inkjet paper premium inkjet heavyweight paper felt-textured greeting card paper professional brochure paper, glossy or matte photo quality inkjet paper, semi-gloss or matte printing with the duplexer For two-sided printing instructions, see two-sided printing.
connectivity The printer offers a number of options for connectivity, including: • USB • parallel • network connections For the latest updates on connectivity for your hp cp1160, visit www.hp.com.
USB The printer can connect to your computer with a USB cable if your computer is running Windows 98, Me, or 2000. 1. USB cable 2. USB receptacle For instructions on connecting the printer with a USB cable, see the Setup poster that came with the printer. For supply numbers, see interface cables.
parallel The printer can connect to your computer with a parallel cable via a parallel cable adapter and the LIO slot. 1. centronix parallel cable (IEEE 1284) 2. parallel cable adapter 3. LIO slot For instructions on connecting with a parallel cable, see the Setup poster that came with the printer. For supply numbers, see interface cables.
network connections The printer can connect to a network with an LIO module. 1. ethernet cable 2. LIO module 3. LIO slot For instructions on connecting with an LIO module, see the Setup poster that came with the printer or the documentation that came with the LIO module. HP offers a number of LIO modules to connect the printer to several different types of networks via the LIO slot. For available LIO modules, see LIO modules.
To see more information on the printer’s networking feature: 1. Insert the CD that came with the printer into your computer’s CD-ROM drive. 1. Click View Documentation. 2. Click Networking. 3. Select one of the following options: • Network Basics Tutorial - A brief introduction to networks and network printing. • Network User’s Guide - Setup and configuration information for LIO print servers. • Network Troubleshooting - Troubleshooting steps for LIO network printing connections.
printing For an explanation of the printer software, click the following: • printer properties For instructions about printing functions, click the appropriate topic below: • changing default printer properties • printing a document • two-sided printing • using the automatic paper-type sensor • watermarks For instructions on printing on a specific type of media, click the appropriate media type below: • plain paper • envelopes • transparencies • labels • index cards and other small media • photographs • gre
printer properties The printer is controlled by software installed on your computer. Use the printer software, also called the “printer driver”, to change the print settings for a document. displaying the printer properties dialog box Follow these steps to display the Printer Properties dialog box: 1. Open the file you want to print. 2. Follow one of these paths to select the Printer Properties dialog box depending on the software program you are using: • Click File > Print, then select Properties.
using the printer properties dialog box The Printer Properties dialog box has several tools to make it easy to use. 1. Tabs: Click a tab to see its contents. To see a description of a specific tab, see setup, features, color, or services. 2. Preview: Shows how changes to the print settings affect the document. 3. Buttons: • • • • OK: Saves and applies settings. Cancel: Closes dialog box without saving new settings. Help: Opens online help. Factory Settings: Restores default print settings.
tabs setup The Setup tab allows you to set these options: 1. Print Quality: Quality and print speed. 2. Orientation: Page layout. 3. Rotate 180º: Use with envelopes and Hagaki cards. 4. Use Different First Page: Paper type, paper size, and paper tray for the first page of a document. 5. Paper Type: The type of paper used. 6. Paper Size: The size of paper used. 7. Photo Paper Printing: Quality of photo printing on certain photo papers. 8. Scale to Fit: Size of text and images on a page.
features The Features tab allows you to set these options: 1. Two-Sided Printing: See two-sided printing. 2. Pages per Sheet: Number of pages printed on each sheet of paper. 3. Poster Printing: Number of sheets of paper used to print a poster. 4. Advanced Features: Ink volume and dry time. 5. Watermark: See watermarks. 6. Copies: Number of copies printed. 7. Start Printing from Last Page: Print order.
color The Color tab allows you to set these options: 1. Print in Grayscale: Print in shades of gray. 2. Saturation: Intensity of printed colors. 3. Brightness: Lightness or darkness of printed colors. 4. Color Tone: Warmth or coolness of printed colors. 5. Automatic Image Enhancement: Automatic Contrast Enhancement and Fixed Resolution Enhancement. To find more information about options on each tab screen, point to an option and click the right mouse button to display the What’s This? dialog box.
services The Services tab allows you to open the Toolbox. 1. Open the HP Toolbox: Click this button to open the Toolbox. To see a description of the Toolbox, see toolbox.
changing default printer properties The taskbar icon allows you to adjust default printer properties. Default printer properties apply to all documents that you print. 1.
setting default print quality and two-sided printing 1. Click the taskbar icon. The Default Printer Settings dialog box appears. 2. Select from the available print options: • Print Quality: Best, Normal, or Draft. • Automatic Two-Sided Printing: Check to use the duplexer. 3. Click outside of the dialog box. A dialog box appears advising that the selections made determine what printer properties the printer will use when printing.
selecting a default printer Use this feature to select a default printer if you have more than one printer installed on your computer. 1. Right-click the taskbar icon. A list of available printers appears. 2. Select the printer you want.
printing a document Follow these instructions to print a document: 1. Open the file you want to print. 2. Follow one of these paths to open the Printer Properties dialog box: • Click File > Print, then select Properties. • Click File > Print Setup, then select Properties. • Click File > Print > Setup, then select Properties. The Printer Properties dialog box appears. 3.
two-sided printing Use one of the following methods to print two-sided documents: • automatic two-sided printing • manual two-sided printing 41
automatic two-sided printing To print two-sided documents automatically, the duplexer must be attached to the printer. The duplexer only works with certain media types. For a list of supported media types, see duplexer media types. If you want to print a two-sided document on a media type not supported by the duplexer, see manual two-sided printing. printing instructions Follow these instructions to print a two-sided document: 1. Open the Printer Properties dialog box, then select the Features tab. 2.
5. Select Book or Tablet. 6. Change any other desired print settings, then click OK. When the first side prints, the printer pauses while the first side of the printed page dries. Once dry, the second side of the page is printed and released to the top of the paper tray. For a description of the duplexer, see automatic two-sided printing module (duplexer). If you encounter a problem while printing a two-sided document, see two-sided printing problems.
manual two-sided printing Use the manual two-sided printing feature if: • The duplexer is not attached to the printer • You want to print a two-sided document on a media type the duplexer does not support rear access door If the duplexer is not attached to the printer, the printer cannot feed paper unless the Rear Access Door is attached. 1. Push the Rear Access Door into place.
2. Turn the latch to the right to attach the Rear Access Door to the printer.
printing instructions Follow these instructions to print a two-sided document manually: 1. Open the Printer Properties dialog box, then select the Features tab. 2. Check Two-Sided Printing. The Two-Sided Printing Margin dialog box appears. 3. Select the appropriate page content option, then click OK to return to the Features tab. 4. Deselect the Automatic box. 5. Select Book or Tablet. 6. Change any other desired print settings, then click OK.
7. The printer automatically prints odd-numbered pages first. Once the odd-numbered pages are printed, a message appears prompting you to reload the paper so that the even-numbered pages can be printed. book binding tablet binding 8. Reload the paper, then click Continue.
using the automatic paper-type sensor activating the automatic paper-type sensor Open the file you want to print, follow the basic printing procedures and select the following option: tab setting Setup Paper Type: Automatic turning off the automatic paper-type sensor Open the file you want to print, follow the basic printing procedures and select the following option: tab setting Setup Paper Type: Any paper type other than Automatic.
watermarks Watermarks appear as background printing on documents. applying an existing watermark to a document Follow these steps to apply an existing watermark to a document: 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Select the watermark you want from the Current Watermarks list. 4. Do one of the following: • If you want the watermark to appear on the first page only, select First Page Only.
3. Click the Edit button. The Watermark Details dialog box appears. 4. Do one of the following: • To create a watermark, click New. • To change a watermark, select the watermark. 5. Create or change the watermark message, message angle, and font attributes as you want. 6. After you have set the watermark details, click OK. 7. Apply the watermark. See applying an existing watermark to a document.
plain paper preparing to print 1. Raise the top of the paper tray. 2. Slide out both paper guides. 3. Do one of the following: • For executive, A4, and B5 sized paper, place the paper in the tray. • For legal-sized paper, pull out the paper length guide, then place the paper in the tray. 4. Slide the paper guides snugly against the paper. 5. Lower the top of the paper tray, then pull out the paper tray extension. 1. executive, A4, and B5 paper sizes 2.
printing on plain paper 1. Open the Printer Properties dialog box, then select the following setting: tab setting Setup • Paper Type: Automatic, or Plain Paper 2. Select any other desired print settings. 3. After you have selected the print settings, click OK. For basic printing instructions, see printing a document. If you encounter a problem while printing, see troubleshooting.
envelopes Print a single envelope using the envelope slot, or print multiple envelopes using the paper tray. printing guidelines • Avoid using envelopes that have clasps or windows. • Avoid using envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged. • Align the envelope edges before inserting them in the paper tray. preparing to print a single envelope 1.
preparing to print multiple envelopes 1. Raise the top of the tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Place no more than 15 envelopes—with the flap side on the left and facing up—in the tray. 4. Push the envelopes forward until they stop. 5. Slide the paper guides snugly against the edges of the envelopes. 6. Lower the top of the tray, then pull out the paper tray extension.
printing the envelopes If your software program includes an envelope-printing feature, follow the instructions provided with the software program. 1. Open the Printer Properties dialog box, then select the following settings: tab setting Setup • Paper Type: Automatic or Plain Paper • Paper Size: Appropriate envelope size • Orientation: Appropriate envelope orientation 2. Select any other desired print settings. 3. After you have selected the print settings, click OK.
transparencies printing guidelines For best results use hp premium plus transparency film. preparing to print 1. Raise the top of the paper tray. 2. Slide out both paper guides, then remove all paper from the tray. 3. Fan the edges of the transparency sheets to separate them, then align the edges. 4. Place no more than 30 transparency sheets in the tray with the rough side down and the adhesive strip toward the printer. 5.
printing transparencies 1. Open the Printer Properties dialog box, then select the following setting: tab setting Setup • Paper Type: Automatic, or appropriate transparency film 2. Select any other desired print settings. 3. After you have selected the print settings, click OK. The printer may wait for transparencies to dry before releasing them to the top of the tray. For basic printing instructions, see printing a document. If you encounter a problem while printing, see troubleshooting.
labels printing guidelines • Use only paper labels that are designed specifically for inkjet printers. • Use only full sheets of labels. • Verify that the labels are not sticky, wrinkled, or pulling away from the protective backing. • Do not use plastic or clear labels. The ink will not dry on these labels. preparing to print 1. Raise the top of the paper tray. 2. Slide out both paper guides, then remove all paper from the tray. 3.
printing labels If your software program includes a label-printing feature, follow the instructions provided with the software program. 1. Open the Printer Properties dialog box, then select the following settings: tab setting Setup • Paper Type: Automatic, or the appropriate paper type • Paper Size: Choose A4 or Letter (8.5 x 11 in) • Orientation: Appropriate orientation Features • Two-Sided Printing: Unchecked 2. Select any other desired print settings. 3.
index cards and other small media printing guidelines Use only cards and small media that meet the printer’s paper size specifications. For the printer’s paper size specifications, see size specifications. preparing to print a single index card and other small media 1. Place the card into the single envelope slot. 2. Push the card forward until it stops. preparing to print multiple index cards and other small media 1. Pull out the paper tray, then raise the top of the paper tray. 2.
5. Push the cards forward until they stop. 6. Slide the paper length guide all the way in, then slide the fine length guide snugly against the media. 1. fine paper length guide 7. Slide the paper width guide snugly against the media. 8. Lower the top of the paper tray, insert the paper tray into the printer, then pull out the paper tray extension.
printing index cards and other small media If your software program includes a card-printing feature, follow the instructions provided by the software program. 1. Open the Printer Properties dialog box, then select the following settings: tab setting Setup • Paper Type: Automatic or Plain Paper • Paper Size: Appropriate card size • Orientation: Appropriate orientation Features • Two-Sided Printing: Unchecked for cards smaller than 5in. × 8 in. 2. Select any other desired print settings. 3.
photographs printing guidelines • The photo must be in an electronic format (digital) before it can be printed. Take a digital picture, scan a photo, or have your local camera shop provide an electronic file of the photo. • Use PhotoREt for most photo paper printing. • Use hp premium plus photo paper or hp premium photo paper for best results. preparing to print 1. Raise the top of the paper tray. 2. Slide out both paper guides, then remove all paper from the tray. 3.
printing photographs 1. Open the Printer Properties dialog box, then select the following settings: tab setting Setup • Paper Type: Automatic or the appropriate photo paper type • Photo Paper Printing: - PhotoREt for best print speed and quality, or - 2400 x 1200 dpi for source images greater than 600 dpi (requires 400 MB or more hard disk space and takes longer to print) • Paper Size: Appropriate paper size Features • Two-Sided Printing: Unchecked 2. Select any other desired print settings. 3.
greeting cards printing guidelines Unfold pre-folded cards before placing them in the paper tray. preparing to print 1. Pull out the paper tray, then raise the top of the paper tray. 2. Slide out both paper guides, then remove all paper from the tray. 3. Fan the edges of the greeting cards to separate them. 4. Align the edges of the cards, then place no more than 5 cards in the tray. 5. Push the cards forward until they stop. 6. Slide the paper width guide snugly against the edges of the cards. 7.
printing greeting cards If your software program includes a greeting card-printing feature, follow the instructions provided with the software program. 1. Open the Printer Properties dialog box, then select the following settings: tab setting Setup • Paper Type: Automatic, or appropriate greeting card paper • Paper Size: Appropriate paper size 2. Select any other desired print settings. 3. After you have selected the print settings, click OK.
posters preparing to print 1. Raise the top of the paper tray. 2. Slide out both paper guides, then remove all paper from the tray. 3. Fan the edges of the sheets to separate them, then align the edges. 4. Place the paper in the tray. 5. Slide the paper guides snugly against the paper. 6. Lower the top of the paper tray, then pull out the paper tray extension.
printing posters 1. Open the Printer Properties dialog box, then select the following settings: tab setting Setup • Paper Type: Automatic or Plain Paper • Paper Size: Appropriate size • Orientation: Appropriate orientation Features • Poster Printing: Select this option, then select 2x2, 3x3, or 4x4 2. Select any other desired print settings. 3. After you have selected the print settings, click OK. 4. After the poster has printed, trim the edges on the sheets then tape the sheets together.
banners printing guidelines • See the printer Release Notes for specific printing information. • Use hp banner paper for best results. preparing to print 1. Raise the top of the paper tray. 2. Slide out both paper guides, then remove all paper from the tray. 3. Select up to 20 sheets of banner paper. Remove and discard any perforated strips. 4. Place the banner paper in the paper tray with the unattached edge of the paper facing the printer. 5. Slide the paper guides snugly against the paper. 6.
printing banners If your software program includes a banner-printing feature, follow the instructions provided with the software program. 1. Open the Printer Properties dialog box, then select the following settings: tab setting Setup • Paper Type: hp banner paper or other banner paper • Print Quality: Normal • Paper Size: Banner [A4 (210 x 297 mm)] or Banner [Letter (8.5 x 11 in.)] 2. Select any other desired print settings. 3. After you have selected the print settings, click OK.
iron-on transfers printing guidelines • When printing a document with a mirror-image, the text and pictures are horizontally reversed from what appears on the computer screen. • Use hp iron-on t-shirt transfer paper for best results. preparing to print 1. Raise the top of the paper tray. 2. Slide out both paper guides, then remove all paper from the tray. 3. Fan the edges of the iron-on transfer paper to separate them, then align the edges. 4.
printing iron-on transfers If your software program includes an iron-on transfer-printing feature, follow the instructions provided with the software program. 1. Open the Printer Properties dialog box, then select the following settings: tab setting Setup • • • • Paper type: Automatic or hp iron-on t-shirt transfers Print Quality: Normal or Best Paper Size: A4 (210 x 297 mm) or Letter (8.5 x 11 in.) Orientation: Mirror Image 2. Select any other desired print settings. 3.
infrared printing For more information on infrared printing visit HP’s website at: www.hp.com/support/cp1160. infrared printing with a laptop or notebook computer setting up a laptop or notebook in Windows 98 and Me If the operating system you are using is Windows 98 or Me, the computer’s BIOS settings may need to be reconfigured for infrared printing.
selecting the port in Windows 98 or Me 1. Click Start > Settings > Printers to open the Printers window. 2. Right-click hp cp1160 to view the shortcut menu. 3. Select Properties. 4. Select the Details tab. 5. Select IR Local Port in the Print to the following port box. 6. Click OK. printing in Windows 98 or Me 1. Locate the infrared lens on the laptop or notebook. See the operating manual that came with the computer for the location of the infrared lens. 2.
selecting the port in Windows 2000 1. Click Start > Settings > Printers to open the Printers window. 2. Right-click hp cp1160 to view the shortcut menu. 3. Select Properties. 4. Select the Ports tab. 5. Select IR Local Port in the Print to the following port box. 6. Click OK. printing in Windows 2000 1. Locate the infrared lens on the laptop or notebook. See the operating manual the came with your computer for the location of the infrared lens. 2.
displaying the infrared icon on the taskbar The infrared icon appears on the taskbar after you configure your laptop or notebook for infrared printing. If the icon does not appear, follow these instructions to activate it: 1. Click Start > Settings > Control Panel. 2. Double-click the Infrared icon. The Infrared Monitor dialog box appears. 3. Select the Preferences tab. 4. Click the Display the Infrared Monitor icon on the taskbar box. 5. Click OK.
infrared printing with a Palm device 1. Locate the infrared lens on the Palm device. 2. Align the Palm device’s infrared lens with the printer’s infrared lens. The Palm device should be positioned no more than one meter (three feet) from the printer and within a 30-degree total angle from the printer’s infrared lens. 3. Remove any obstacles between the Palm device and printer. 4.
infrared printing with a Windows CE device 1. Locate the infrared lens on the Windows CE device. See the device’s operating manual for the location of the infrared lens. 2. Align the infrared lens on the Windows CE device with the printer’s infrared lens. The Windows CE device should be positioned no more than one meter (three feet) from the printer and within a 30-degree total angle from the printer’s infrared lens. 3. Remove any obstacles between the CE device and the printer. 4.
maintenance • replacing ink cartridges • replacement alternatives • maintaining ink cartridges • ink cartridge selection numbers • replacing printheads • cleaning printheads • printhead selection numbers • maintaining the printer body • toolbox 79
replacing ink cartridges LCD panel messages When it is time to replace an ink cartridge, one of the following messages appears on the LCD panel (ink levels may vary): For ink cartridge replacement alternatives, see replacement alternatives. For information on HP’s ink cartridge recycling program, see hp inkjet product recovery program.
selection numbers When replacing ink cartridges and printheads, purchase ink cartridges and printheads with selection no. 14. For more information, see ink cartridge selection numbers. Caution! To avoid damaging the printer, remove an ink cartridge or a printhead only when a replacement is available. If an ink cartridge or a printhead is removed without being replaced: • Close the print carriage and the printer doors. • Replace the ink cartridge or printhead within 24 hours.
replacing an ink cartridge To replace an ink cartridge: 1. Verify that the top of the paper tray is down. 2. Verify that the printer is turned on. 3. Open the printer’s front door. The carriage moves to the center of the printer. 4. Press the Release button on the ink cartridge to be replaced, lift the ink cartridge out of the carriage, then discard it. 1. paper tray (in down position) 2. open front door 3. press release button 4.
5. Remove the replacement ink cartridge from its packaging, then carefully pull the tab to remove the foil seal from the bottom of the cartridge. Caution! Do not touch the ink cartridge copper contacts or the surfaces around the ink wells. Touching these parts may adversely affect the performance of the ink cartridge. 1. black cartridge 2. color cartridge 3. foil seal–remove only the foil seal 4.
6. Insert the ink cartridge firmly into the print carriage, then press it down until it snaps into place. 7. Close the front door. If the LCD panel continues to show a problem with the ink cartridge, remove the cartridge from the printer, then reinstall it. Also verify the correct selection number. If you continue to have a problem, see contacting hp services and support.
replacement alternatives hp supplies To get the best performance from your printer, HP recommends using only genuine HP supplies. For the correct selection numbers, see ink cartridge selection numbers. Caution! Damage that results from modifying or refilling HP ink cartridges or the use of non-HP ink is specifically excluded from the warranty coverage for the printer and printer supplies. non-hp ink cartridges The Ink Level Gauge may not work properly with a non-HP ink cartridge.
overriding the ink level gauge Overriding the Ink Level Gauge disables the printer’s ink level tracking feature. Caution! If you use the override sequence described below, you will disable the Ink Level Gauge for your ink cartridge. If you choose to continue printing with an ink cartridge that has had its Ink Level Gauge disabled, you may not know when the cartridge is running low or empty. Printing with an empty cartridge may seriously damage your printheads.
Follow these steps to override the Ink Level Gauge: if you installed a black ink cartridge 1. Press and hold down the Power button. 2. While holding down the Power button: • Press the Cancel button twelve times • Press the Resume button once. 3. Release the Power button. if you installed a tri-color ink cartridge 1. Press and hold down the Power button. 2. While holding down the Power button: • Press the Cancel button twelve times. • Press the Resume button three times. 3. Release the Power button.
maintaining ink cartridges The following tips will help maintain HP ink cartridges and ensure consistent print quality: • Keep all ink cartridges in the original sealed packages until they are needed. Ink cartridges should be stored at room temperature (60–78 degrees F or 15.6–26.6 degrees C). • If the protective tape has been removed from the ink cartridge, do not attempt to reattach it. Reattaching the tape may damage the ink cartridge. Place the cartridge in an airtight, plastic container.
expired ink cartridges To protect against deteriorated print quality and damage to your printer, the printer monitors the age of the ink cartridges. When a cartridge has reached its expiration date, the cartridge stops working and the printer ceases to operate until the cartridge is replaced. If installed prior to the “Must Install Before” date (see the back of the ink cartridge packaging) hp no. 14 ink cartridges will expire 18 months after installed in the printer.
ink cartridge selection numbers When replacing ink cartridges and printheads, purchase ink cartridges and printheads with selection no. 14. selection no.
replacing printheads LCD panel messages When a printhead fails, one of the following messages appears on the LCD panel (ink levels may vary): The printer will continue to print; however the failed printhead may affect print quality and speed. If several printheads fail, the printer may stop printing. If you notice poor print quality, but a printhead icon is not flashing, print a Diagnostic Page to gauge printhead performance. For instructions on printing a Diagnostic Page, see diagnostic page.
selection numbers When replacing ink cartridges and printheads, purchase ink cartridges and printheads with selection no. 14. For more information, see printhead selection numbers. Caution! To avoid damaging the printer, remove an ink cartridge or a printhead only when a replacement is available. If an ink cartridge or a printhead is removed without being replaced: • Close the print carriage and the printer doors. • Replace the ink cartridge or printhead within 24 hours.
replacing a printhead To replace a printhead: 1. Verify that the printer is turned on. 2. Open the printer doors. The print carriage moves to the center of the printer. 3. Lift the print carriage latch, then open the print carriage. 1.
4. Grip the handle of the failed printhead, then lift the printhead out of the print carriage. ink removal Follow these guidelines if you get ink on the following: Skin: Wash with a gritty soap. White fabric: Wash with chlorine bleach and cold water. Color fabric: Wash with sudsy ammonia and cold water. Warm or hot water may set the ink color into the fabric.
5. Unwrap the new printhead, then remove the protective plastic tape. 1. ink nozzles 2. plastic tape–remove only the plastic tape 3. copper contacts–do not touch or remove the copper contacts 4. do not touch the printhead tower Warning! Keep both new and used printheads out of the reach of children. 6. Holding the printhead handle, gently push the printhead into place in the print carriage.
7. Close the print carriage, then press the print carriage latch into position until it clicks. 1. print carriage latch 2. verify that the loops catch the hooks 8. Close the top printer door, then the front door. The printer aligns the printheads. 9. Wait for a calibration page to print.
cleaning printheads If your printed pages are missing lines or dots, or if they contain ink streaks, the printheads may need to be cleaned. During the cleaning process, the printer also verifies the health of each printhead. If a printhead has failed, its icon flashes on the LCD panel. Follow these steps to clean the printheads: 1. Open the Toolbox. 2. Click Print a Diagnostic Page. A Diagnostic Page prints. 3. If the Diagnostic Page indicates a problem with a printhead, then proceed to step 4.
printhead selection numbers When replacing ink cartridges and printheads, purchase ink cartridges and printheads with selection no. 14. selection no.
maintaining the printer body printer case exterior Follow these guidelines when cleaning the outside of the printer: • Use water only. Do not use household cleaners or detergents. • Use a soft damp cloth to remove dust, smudges, stains, and spilled ink from the printer case exterior. printer interior Caution! Do not clean the printer’s interior. Keep all liquids away from the interior. If streaks appear on printouts, see cleaning printheads.
toolbox The Toolbox contains a number of useful tools to calibrate the printer, clean the printheads, print a test page, and print a diagnostic page. displaying the toolbox Use one of the following methods to open the Toolbox: • Click Start > Programs > Hewlett-Packard > hp cp1160 > Toolbox. • Right-click the taskbar icon, then select Open Toolbox. For instructions for using the taskbar icon, see changing default printer properties.
toolbox navigation The Toolbox has several tabs. Each tab displays a certain group of tools. Click a tab to view its contents. 1. For a description of a specific tab, see device services, estimated ink level, configuration, or warning information tab. Depending on how your printer was installed, the Toolbox may not display all the tabs shown above. To find more information about options on each tab screen, point to an option and click the right mouse button to display the What’s This? dialog box.
toolbox tabs device services The Device Services tab displays the following tools: 1. Open the User’s Guide: View onscreen User’s Guide. 2. Calibrate the Device: Calibrates the printer and aligns the printheads. 3. Calibrate Color: Adjusts color to correct problems with tint. 4. Clean the Printheads: Cleans the printheads. 5. Print a Test Page: Verifies that the printer and computer are communicating. 6. Print a Diagnostic Page: Prints a Diagnostic Page.
estimated ink level Depending on how your printer was installed, the Estimated Ink Level tab may not be available in the Toolbox. The Estimated Ink Level tab displays the following: • Approximate ink level for each ink cartridge • Access button to HP online ordering Depending on how the printer is connected to your computer, the ink levels may not display here. Print a Diagnostic Page to see a more precise ink level for each ink cartridge.
configuration Depending on how your printer was installed, the Configuration tab may not be available in the Toolbox. The Configuration tab displays the following settings: 1. Automatic Two-Sided Print Module: Activate or deactivate the duplexer. 2. Messages: Activate or set system messages.
warning messages indicators warning information tab Depending on the communication capability between the printer and the computer, a fourth tab may appear in the Toolbox when the printer is in a warning condition.
taskbar icon The taskbar icon appears at the end of the taskbar. The color and appearance of the icon indicate the status of warning messages. • When the taskbar icon is blinking and outlined in yellow, unread warning messages have been issued. • When the taskbar icon is no longer blinking but is outlined in yellow, previously read warning messages are pending. • When the taskbar icon is no longer outlined in yellow, warning issues are resolved.
troubleshooting Use one of the following methods to find a solution to a problem: To interpret an error message, see LCD panel error messages To point and click on a printer part, see printer diagram To print and interpret a Diagnostic Page, see diagnostic page.
LCD panel error messages The alert icon always flashes in conjunction with at least one other icon. From the menu below, click the icon that is flashing with the alert icon.
ink cartridge icons are flashing Click the LCD panel display to view the appropriate problem solution (ink levels may vary).
printhead icons are flashing Click the LCD panel display to view the appropriate problem solution (ink levels may vary).
printer diagram Click the printer part with which you are having a problem.
ink delivery system From the list below, click the printer part with which you having a problem.
diagnostic page The Diagnostic Page provides detailed information concerning the status of the ink cartridges and printheads.
printing a diagnostic page Follow these steps to print a Diagnostic Page: from the printer driver 1. Open the Toolbox. 2. Click Print a Diagnostic Page. The page prints. or from the printer 1. Press and hold down the Power button. 2. While holding down the Power button, press the Cancel button once. 3. Release the Power button. The page prints.
ink cartridge information The Diagnostic Page provides the following information about the ink cartridges: 1. Ink Level: The precise ink level for each cartridge. 2. Status: • OK = Cartridge is working. • Replace Soon = Cartridge will expire soon, is low on ink, or very low on ink. • IDS Failure - Call HP= Call HP Services and Support. 3. Expiration: The expiration date for each cartridge. The cartridge must be replaced by this date for the printer to continue operating. 4.
printhead information 1. Color Block: If any block is not solid, see print quality. 2. Color: • • • • C = Cyan K = Black M = Magenta Y = Yellow 3. Status: • OK = Printhead is working. • Replace Now = Printer may not work with printhead. • Disabled = Printhead is temporarily out of service. See disabled printheads. • IDS Failure - Call HP = Call HP Services and Support. 4. Installation Date: Week each printhead was installed. 5.
print quality Follow these steps if one or more of the Color Blocks is not solid: 1. Load clean, plain white paper in the paper tray. Using paper with printing on either side will undermine the cleaning process. 2. Open the Toolbox. 3. Click Clean the Printheads, then follow the onscreen instructions. If one of the printheads has failed, the printhead icon flashes on the LCD panel. Replace the printhead. To reset the LCD panel, turn the printer off, then turn it back on.
printhead alignment Follow these steps if any of the bars on the Diagnostic Page are not aligned: 1. Load clean, white plain paper in the paper tray. Using paper with printing on either side will undermine the calibration process. 2. Open the Toolbox. 3. Click Calibrate the Printer. Follow the onscreen instructions to align the printheads. 4. Reprint the Diagnostic Page. If the alignment is not corrected, calibrate the printer again. If the problem continues, call HP Services and Support.
printer is not printing Verify the following: • • • • • • • The printer is connected to the power source. The cable connections are secure. The printer is turned on. The media is correctly placed in the paper tray. The printer’s top cover is closed. The duplexer or Rear Access Door is attached. If the Power light is blinking, the printer is in the process of printing. • If the Resume light is blinking, press the Resume button.
ink cartridge needs to be replaced If an ink cartridge expires or runs out of ink, it needs to be replaced. For instructions on replacing an ink cartridge, see replacing ink cartridges. printheads need to be replaced If multiple printheads fail, the printer may stop printing. For instructions on replacing printheads, see replacing printheads.
paper problems If you see this display on the LCD panel, then click the appropriate topic below: • paper jam • out of paper Otherwise, click the topic below that best describes the problem: • printer ejects the paper • blank pages are printing 121
paper jam Occasionally paper jams in the printer. When this happens the following display appears on the LCD panel. Follow each of the following steps until the paper jam is cleared. 1. Press the Resume button. 2. Remove the paper from the paper tray. 3. Detach the removable paper tray(s), remove any paper stuck in the paper tray slot, replace the tray(s), then press the Resume button. 4. Open the printer front door, remove any visible paper, close the door, then press the Resume button. 5.
out of paper When the printer either runs out of paper or cannot locate paper, the following display appears on the LCD panel: if the paper tray is loaded 1. Adjust the length guide so that the paper stack touches the back of the paper tray 2. Press the Resume button. if the paper tray is empty 1. Load paper in the tray. 2. Press the Resume button. For instructions on loading the paper tray, see printing, then select the particular media.
printer ejects the paper The printer may have been placed in direct sunlight which can affect the Automatic Paper-Type Sensor. Move the printer away from direct sunlight. blank pages are printing The printer may process pages containing no text or images if a facsimile (fax) is being printed. Follow these steps to save a fax file in graphic format: 1. Save the fax in a graphic format with a TIF file name extension. 2. Copy and insert the graphic in a word processing document. 3. Save the document. 4.
ink delivery system not working • print carriage stalls • ink delivery system error occurs 125
print carriage stalls When the print carriage stalls, the following display appears on the LCD panel. Follow these steps to fix a carriage stall. 1. Press the Resume button. 2. If the carriage is still stalled, press the Cancel button. 3. If the carriage is still stalled, open the front door, then open the top door. 4. Verify that the ink cartridges are installed correctly. If a cartridge is not securely seated in the print carriage, remove it, then reinstall it.
ink delivery system error occurs When the printer encounters a major error with the ink delivery system, the following display appears on the LCD panel. Call HP for help. For information on contacting HP, see contacting hp services and support.
USB problems • the error message “there was an error writing to lpt1” appears • the error message “there was an error writing to ” appears • conflicting USB cable connections 128
the error message “there was an error writing to lpt1” appears The USB cable may not have been attached before installing the software. Uninstall the software, then reinstall it. Follow these steps to uninstall then reinstall the printer software. 1. Disconnect the USB cable from the printer. 2. Follow one of these methods to uninstall the software: • Select Start > Programs > Hewlett-Packard > hp cp1160 > uninstaller. • Select Start > Settings > Control Panel, then double-click Add/Remove Programs.
the error message “there was an error writing to ” appears The printer may not be receiving correct data from another USB device or the hub. Connect the printer directly to the USB port on the computer. conflicting USB cable connections A printing conflict may arise when the printer and several USB devices are attached to a hub. There are two methods for solving the conflict: • Attach the printer’s USB cable directly to the computer.
uninstall and reinstall instructions Follow these steps to uninstall then reinstall the printer software on your computer: 1. Follow one of these methods to uninstall the software: • Select Start > Programs > Hewlett-Packard > hp cp1160 > uninstaller. • Select Start > Settings > Control Panel, then double-click Add/Remove Programs. Select the hp cp1160 software, then select the option to remove the hp cp1160 software from your PC. 2.
problems with printouts Click the topic below that best describes the problem: • print quality is poor • document is printed off-center or at an angle • parts of the document are missing or printed in the wrong place • printout does not reflect new print settings • photos are not printing correctly • banner does not print correctly 132
print quality is poor Click the topic below that best describes the problem: • color is tinted • text and images are misaligned If the print quality of a printout is not as good as you expected, see the following: • problems with the automatic paper-type sensor • a printhead may be failing 133
color is tinted If the color on your printouts is tinted incorrectly, then calibrate the printer’s color. Follow these steps to calibrate the printer’s color: 1. Open the Toolbox. 2. Click Calibrate Color. 3. Follow the onscreen instructions. For a description of the Toolbox, see toolbox. text and images are misaligned If the text and images on your printouts are misaligned, then calibrate the printer to align the printheads. Follow these steps to calibrate the printer: 1. Open the Toolbox. 2.
problems with the automatic paper-type sensor The Automatic Paper-Type Sensor scans each sheet of paper before printing and determines the best print setting. Several factors can affect the Automatic Paper-Type Sensor and reduce print quality. check the paper If you are using the Automatic Paper-Type Sensor, verify that the paper is not wrinkled or scratched. Replace the paper if it is damaged.
document is printed off-center or at an angle 1. Verify that the paper is correctly placed in the paper tray. 2. Verify that the paper guides fit snugly against the paper. 3. Reprint the document.
photos are not printing correctly check the paper tray 1. Verify that the photo media is placed in the paper tray with the print side down. 2. Slide the paper forward until it stops. 3. Slide the paper guides snugly against the paper, then push in the tray.
banner does not print correctly When the printer encounters a problem printing a banner, the following display appears on the LCD panel. check the paper tray • Unfold and refold the paper when several sheets feed into the printer at once. • Confirm that the unattached edge of the banner paper stack is facing the printer. • Verify that the correct paper for banner printing is used.
check the software • Verify that the software application you are using prints banners. Not all software applications print banners. • If gaps appear at the ends of the sheets, verify that the printer software is operating correctly. • Click Start > Programs > Hewlett-Packard > hp cp1160 > Release Notes to view Release Notes for known software issues.
printer is too slow Several variables can slow the printer’s performance.
multiple software applications are open If too many software applications are open, the printer cannot print at its normal speed. Close all unnecessary software applications, then print the document again.
complex documents, graphics, or photographs are printing Documents containing graphics or photographs print slower than text documents. To print faster: Open the Printer Properties dialog box, then select one of the following settings: tab setting Setup Photo Paper Printing: Select PhotoREt. Color Low Memory Mode: Select this option. For a description of the Printer Properties dialog box, see printer properties.
automatic paper type option is enabled When the automatic option is enabled, it takes a few seconds for the printer to scan the first page of the print job to determine the appropriate paper type. To increase the print speed, turn off the Automatic Paper-Type Sensor. For instructions on turning off the Automatic Paper-Type Sensor, see turning off the automatic paper-type sensor. two-sided documents are printing Print two-sided documents takes more time than printing single-sided documents.
computer does not meet system requirements 1. Verify the computer’s RAM and processor speed. For more information, see system requirements. 2. Increase space on the hard drive. If your computer has less than 100 MB available on the hard drive, the printer processing time will be longer. a printhead may be failing A failing, but usable, printhead may slow printer performance. Print a Diagnostic Page to see if your printer has a failing printhead.
two-sided printing problems Click the topic below if you see this display on the LCD panel: • paper jam occurs inside the automatic two-sided printing module Select the topic that best describes the problem with the printer software: • option for two-sided printing cannot be selected • paper size changes when the two-sided printing option is selected Select the topic that best describes the problem with a printout: • binding margin is in the wrong place • only one side of the page prints when the two-sided
paper jam occurs inside the automatic two-sided printing module 1. Remove the paper from the paper tray. 2. Press the Resume button on the front of the printer. Proceed to step 3 if the paper jam is not cleared. 3. Turn off the printer. 4. Press the buttons on the left and right sides of the duplexer, then remove the duplexer from the printer. 5. Remove any paper jam in the printer.
6. Press the button on top of the duplexer, then lower the access door. 7. Remove any paper from the duplexer, then close the access door. 8. Push the duplexer into the printer until it snaps into place. 9. Turn on the printer, then reprint the document.
option for two-sided printing cannot be selected An unsupported paper type or size may be selected in the Setup tab. On the Setup tab, verify that a paper type and size supported by the duplexer is selected. Supported media types include: • • • • • • hp hp hp hp hp hp plain paper bright white inkjet paper premium inkjet heavyweight paper felt-textured greeting card paper professional brochure paper, glossy or matte photo quality inkjet paper, semi-gloss or matte For supported media sizes, see media size.
paper size changes when the two-sided printing option is selected The paper size selected in the Setup tab is not supported by the duplexer. On the Setup tab in the Printer Properties dialog box, verify that a paper size supported by the duplexer is selected. For supported media sizes, see media size. For a description of the Printer Properties dialog box, see printer properties. binding margin is in the wrong place You may have chosen an incorrect paper orientation.
only one side of the page prints when the two-sided printing option is selected Use the following solutions: • Print the document using the manual two-sided printing feature. • Use a media type supported by the duplexer. • Use a media size supported by the duplexer.
communication error Select the topic that best describes the problem: • local connection • network connection When there is a communication problem, the following display appears on the LCD panel.
local connection Follow these steps if the printer encounters a communication problem over a local connection: 1. Verify that all cables are firmly attached to the printer and the computer. • If you are not using a USB connection, verify that the parallel cable adapter is firmly attached to the printer. Verify that the parallel adapter is firmly attached to the parallel adapter. • If you are using a USB connection, verify that the USB cable is firmly attached to the printer and the computer. 2.
network connection Follow these steps if the printer encounters a communication problem over a network connection: 1. Press the Power button to turn the printer off. 2. Press the Power button to turn the printer back on. • If the communication error display does not reappear on the LCD panel, then resend your document. • If the communication error display does appear on the display then there may be a problem with the LIO module. Check the module or contact your network administrator.
infrared printing problems Select the topic that best describes the problem: • printer stopped printing • printer is taking too long to print • infrared icon is not displayed • single Palm Pilot calendar appointment prints For more information on infrared printing visit HP’s website at: www.hp.com/support/cp1160.
printer stopped printing When the printer has established an infrared link with another device, the following display appears on the LCD panel. When the Infrared Printing Feature encounters an interruption, the infrared icon disappears from the LCD panel. If the device is moved out of the printer’s infrared lens range, and the printer stops printing, then realign both devices within 30 seconds and the print job will resume.
printer is taking too long to print Position the device closer to the printer’s infrared lens, then verify the following: • • • • An infrared port is selected on the laptop or notebook. The device and the printer are correctly aligned. The device is IrDA-compliant. Look for an IrDA symbol or see the device’s user guide for information. • There is no bright light shining directly into either devices’ infrared lens.
infrared icon is not displayed Perform one or more of these options: • Follow the instructions that came with the laptop or notebook to configure infrared printing. • Log onto the laptop or notebook manufacturer’s Website or contact the manufacturer’s support telephone number. • Log onto the Infrared Data Association (IrDA) website at: http://www.irda.org. • Download the infrared driver from the Microsoft Windows 98/2000 software CD or from the Microsoft Website at: http://www.microsoft.com.
single Palm Pilot calendar appointment prints The Palm Pilot may not have an enhanced printing application installed. Install an enhanced printing application to print more than one calendar appointment at a time. An enhanced printing application may not be available in your region. For a full description of the infrared printing feature, see infrared printing. If you continue to have problems with the printer, see contacting hp services and support.
printer hardware problems Click the topic below that best describes the problem: • printer door time out • printer does not turn on 159
printer door time out In order to protect the ink delivery system, the printer doors can remain open for only 15 minutes. After 15 minutes, the print carriage goes to its rest position and one of the following displays appears on the LCD panel. To access the print carriage, close the doors, then reopen them. Caution! Do not try to force the carriage out of its rest position. It will damage the printer.
printer does not turn on Follow these steps when the power cord and cable are connected to the printer, but the printer does not turn on: 1. Disconnect the power cord from the electrical outlet. 2. Wait about 10 seconds. 3. Reconnect the power cord to the electrical outlet. 4. Press the Power button to turn the printer on.
hp services and support • contacting hp services and support • hp printer and software limited warranty statement • hp inkjet printhead and ink cartridge product warranty information 162
contacting hp services and support HP Services and Support provides expert advice on using your HP printer or solving problems with your printer. support process HP support process works most effectively if you look for help in the following order: 1. Use the onscreen User’s Guide. 2. Access HP e-support.
hp e-support HP e-support offers online support as long as you own your HP printer. Get instant access to support information, helpful printing tips, and the latest updates for your printer software (also referred to as the printer driver)—24 hours a day, seven days a week, at no cost to you. hp support Websites If you have access to the Internet, you can obtain a wide variety of information about your printer. Visit our Website for the latest printer software and support information at www.hp.
hp support email One-to-one email gives direct answers to your questions from an HP service technician. Email support is a great way to ask technical questions or obtain an answer that is tailored to your specific need. Enter your question on a Web form and receive an email reply. Responses are normally provided within 48 hours, excluding holidays.
hp support by phone HP provides telephone support free of charge during the printer’s phone support period. (Standard phone company charges do apply.) free phone support period The list below shows the phone support period for your region. region phone support* North America— Including Canada 1 year Asia Pacific— Including Japan 1 year Europe 1 year Latin America 1 year * Standard phone company charges apply.
before placing a call Before placing a call for help, try these other free support options: • • • • Onscreen User’s Guide Setup poster HP e-support HP support audio tips (in the U.S.). Solutions to commonly asked HP printer questions are provided when you phone our toll-free automated support line at (877) 283-4684. If you cannot solve the problem using these resources, call an HP service technician while you are in front of your computer and printer.
support phone numbers If you need help solving a problem, contact HP support using one of the phone numbers in the table below. If the phone number for your region is not listed, please refer to HP's Website: http://www.hp.com/cpso-support/guide/psd/expectations.html for this region... use this phone number...
for this region... use this phone number...
for this region... use this phone number... United Kingdom 0207 512 5202 U.S. 1 (208) 323 2551 Venezuela (Caracas) 207 8488 Venezuela (Outside Caracas) 800 10 111 Vietnam 08 823 4530 after the free phone support period After the free phone support period, you can receive help from HP for a fee. Prices are subject to change without notice. HP e-support is always available at no cost. For more information, see hp e-support.
obtaining hp repair If your HP printer needs to be repaired, call HP phone support. A trained HP service technician will diagnose the problem and coordinate the repair process. For a list of HP support phone numbers, see support phone numbers. HP support will direct you to the best solution, whether it is an authorized service provider or an HP facility. This service is free during your printer's limited warranty period. After the warranty period, you will be quoted a repair cost.
hp printer and software limited warranty statement region software printer North America (including Canada) 90 days 1 year Asia Pacific (including Japan) 90 days 1 year Europe 90 days 1 year Latin America 90 days 1 year A. extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.
4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 5.
B. limitations of warranty 1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. C. limitations of liability 1.
2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer.
hp inkjet printhead and ink cartridge product warranty information hp inkjet products limited warranty All HP Inkjet products are warranted to be free from defects in material and workmanship during the warranty period. warranty period The Inkjet product is warranted until the End-of-Warranty date, which is printed on each product. Refer to the individual product inserts for the location of the End-of-Warranty date.
hp inkjet product recovery program Customers interested in recycling their genuine HP inkjet cartridges can participate in HP's empty inkjet cartridge return and recycle program. HP offers this program in the United States, Puerto Rico, France, Germany, and Singapore, more countries than any other inkjet manufacturer in the world. This program is provided as a free service to HP customers as an environmentally sound solution for these products at end-of-life.
supplies and accessories • supply and accessory part numbers • paper and media part numbers • how to order 178
supply and accessory part numbers Refer to these part numbers when ordering HP supplies and accessories: ink cartridges See ink cartridge selection numbers printheads See printhead selection numbers interface cables HP IEEE 1284-Compliant Parallel Interface Cable: • 2 meter length: C2950A • 3 meter length: C2951A HP USB-Compliant Interface Cable: C6518A LIO modules hp jetdirect 250m print server/internet connector: J6042A hp jetdirect 200m print server/internet connector: J6039A optional 250-sheet plain pap
Thailand, Indonesia, Brazil, Caribbean, Latin America: 8121-0587 or T503082 China, Taiwan, Philippines: 8121-0586 Chile: 8120-8880 Denmark: 8120-8881 Israel: 8120-8883 Switzerland: 8120-8885 180
paper and media part numbers Refer to these part numbers when ordering HP paper and other media: hp bright white inkjet paper A4 (210 × 297 mm), 200 sheets: C5977A A4 (210 × 297 mm), 500 sheets: C1825A US letter, 200 sheets: C5976A US letter, 500 sheets: C1824A hp premium inkjet paper A4 (210 × 297 mm), 200 sheets: 51634Z US letter, 200 sheets: 51634Y hp professional brochure and flyer paper, matte US letter, 50 sheets: C6955A hp photo paper, two-sided, satin/glossy Asian A4 (210 × 297 mm), 20 sheets: C6765
hp premium plus photo paper, matte European A4 (210 × 297 mm), 20 sheets: C6951A US letter, 20 sheets: C6950A hp premium plus photo paper, glossy snapshot European A4 (4 × 6 in finished size), 20 sheets: C6945A US letter (4 × 6 in finished size), 20 sheets: C6944A hp premium inkjet transparency film A4 (210 × 297 mm), 20 sheets: C3832A A4 (210 × 297 mm), 50 sheets: C3835A US letter, 20 sheets: C3828A US letter, 50 sheets: C3834A hp premium inkjet rapid-dry transparencies A4 (210 × 297 mm), 50 sheets: C6053A
how to order To purchase printer supplies or accessories directly from HP, visit www.hp.com. You can also purchase supplies and accessories from your nearest HP dealer. Not all supplies and accessories are available in all regions.
specifications To see specifications for the printer and printer accessories, click the appropriate heading below: • printer specifications • automatic two-sided printing module specifications • infrared printing specifications • minimum printing margins • system requirements • environmental statement • regulatory notices 184
printer specifications hp color inkjet printer cp1160 black text print speed * Draft: Up to 17 pages per minute Normal: Up to 8 pages per minute Best: Up to 4 pages per minute mixed text with color graphics print speed* Draft: Up to 16 pages per minute Normal: Up to 7 pages per minute Best: Up to 4 pages per minute *These are approximate figures. Exact speed varies with system configuration, software program, and document complexity.
software compatibility MS Windows compatible (95, 98, Me, 2000, and NT 4.0) MS-DOS software programs duty cycle 5,000 pages per month memory 8 MB built-in RAM processor 96 MHz processor user interface Icon-driven LCD panel Cancel Button Resume Button and Light Power Button and Light connectivity Built in: Universal Serial Bus 2.0 fullspeed compliant IrDA version 1.
weight Without Automatic Two-Sided Printing Module: 6.88 kg (15.17 lb) without print cartridges With Automatic Two-Sided Printing Module: 7.45kg (16.
declared noise emissions in accordance with ISO 9296 Best Mode: Sound power level, LWAd without duplexer: 5.6 B Sound power level, LWAd with duplexer: 5.7 B Sound pressure level, LpAm (bystander positions) without duplexer: 43 dB Sound pressure level, LpAm (bystander positions) with duplexer: 44 dB Normal Mode: Sound power level, LWAd without duplexer: 6.1 B Sound power level, LWAd with duplexer: 6.
media handling Sheets: up to 150 Banners: up to 20 sheets Envelopes: up to 15 Cards: up to 60 cards Greeting cards: up to 5 cards Transparencies: up to 30 Labels: up to 30 sheets of labels (use only U.S. Letter– or A4–sized sheets) Photo paper: up to 20 sheets Output capacity: Draft: up to 35 sheets Normal: up to 50 sheets Best: up to 50 sheets media size Paper: U.S. Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 279 mm (7.25 x 10.
Index/Greeting Cards: 76 x 127 mm (3 x 5 in) 102 x 152 mm (4 x 6 in) 127 x 203 mm (5 x 8 in) A6: 105 x 148.5 mm Hagaki: 100 x 148 mm Labels: U.S. Letter 216 x 279 mm (8.
automatic two-sided printing module specifications duty cycle 5,000 sides of pages per month dimensions 324 mm (12.75 in) long x 133 mm (5.25 in) wide x 111 mm (4.37 in) high weight 0.79 kg (1.75 lbs) declared noise emissions in accordance with ISO 9296 Best Mode: Sound power level, LWAd: 5.7 B Sound pressure level, LpAm (bystander positions): 44 dB Normal Mode: Sound power level, LWAd: 6.3 B Sound pressure level, LpAm (bystander positions): 50 dB media weight U.S.
minimum printing margins Letter and Executive: Left and right margins 6.4 mm (0.25 in) Top and bottom margins 11.7 mm (0.46 in) A4: Left and right margins 3.4 mm (0.134 in) Top and bottom margins 11.7 mm (0.46 in) A5, B5, 5 x 8 in Card, and User Defined Size: Left and right margins 3.17 mm (0.125 in) Top and bottom margins 11.7 mm (0.46 in) media size Paper: U.S. Letter 216 x 279 mm (8.5 x 11 in) Executive 184 x 279 mm (7.25 x 10.
infrared printing specifications range 1 meter (3 feet) 30 degree cone supported operating systems Some operating systems supported by infrared technology include: • • • • Windows 2000 Windows 98 Windows CE Palm supported devices Some of the devices supported by infrared technology include: • Laptop or notebook computer with infrared capability (including the HP Omnibook) • Some personal digital assistants (including the Palm product line) • Some Windows CE devices (including the HP Jornada) • Cellular ph
minimum printing margins The printer cannot print outside a designated area of the page so your document content must be contained within the printable area. A4 paper Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) letter, legal, and executive paper Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) A5, B5, and user defined paper Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 1.8 mm (.
banners - A4 (210 x 297 mm [8.27 x 11.7 in]) Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) Between Page Margin: 0.0 mm (0.0 in) banners - letter (216 x 279 mm [8.5 x 11 in]) Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) Between Page Margin: 0.0 mm (0.0 in) photo with tear-off tab Left and Right Margins: 3.2 mm (0.125 in) Top Margin: 3.2 mm (0.125 in) Bottom Margin: 3.2 mm (0.
system requirements Your computer must meet the following minimum requirements: Microsoft Windows NT 4.0 or 2000 Minimum Processor Speed: Pentium 133 MHz Required RAM: 64 MB Required Free Hard Disk Space: 40 MB* Microsoft Windows 95, 98, or Me Minimum Processor Speed: Pentium 150 MHz Required RAM: 32 MB Required Free Hard Disk Space: 40 MB* DOS 3.
environmental statement Hewlett-Packard continuously improves the design processes of its deskjet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. HewlettPackard has also developed processes to minimize the negative impact of the disposal of the printer at the end of its printing life.
Plastic parts: All major plastics and plastic parts are marked according to international standards. All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer.
energy consumption This printer was designed with energy conservation in mind. This printer averages 4 watts in stand-by mode. Not only does this save natural resources, but it also saves money without affecting the high performance of the printer. This product qualifies for the ENERGY STAR Program (U.S. and Japan). ENERGY STAR is a voluntary program established to encourage the development of energy-efficient office products. ENERGY STAR is a US registered service mark of the US EPA.
regulatory notices hewlett-packard company This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference, and • This device must accept any interference received, including interference that may cause undesired operation. • Pursuant to Part 15.
note This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, can cause harmful interference to radio communications.
index a color graphics 185 Color tab 40 Connectivity 25 networks 28 parallel 27 USB 26 Adobe Acrobat vii alignment 188 Automatic Paper-Type Sensor 2, 48 disabling 48, 143 troubleshooting 143 Automatic Two-Sided Printing Module 22, d 24 damage to printer 83 diagnostic page 100, 113 digital photos 63 dimensions 186 duty cycle 186 only one page prints 150 option cannot be enabled 148 paper size changes 149 printing problems 145 specifications 191 supported paper types 24 e b email support 165 energy c
i l index card printing 60 single 60 Infrared icon 73 infrared lens 14, 74 infrared light 74 infrared printing 73 delayed printing 156 in Windows 2000 75 in Windows 98 73, 74 IrLPT 193 OBEX 193 PCL inkjet option 78 problems 154 specifications 193 supported devices 193 supported operating systems 193 supported protocols 193 with laptop 73 displaying icon on taskbar 76 positioning devices 74, 75 with notebook 73 with Palm Pilot 77 beaming 77 positioning devices 77 with Windows CE device 78 positioning devic
p operating conditions 187 operating environment 187 paper alignment 188 paper capacity 189 paper sizes 189 power consumption 187 print cartridge cradle noise 99 voltage 187 weight 187 printer does not turn on 161 printer features 2, 3 printer maintenance Toolbox 100 printer memory 186 printer not printing 119 Printer Properties color tab 35 default 37 displaying 31 features tab 34 services tab 36 setup tab 33 using 32 printer repair 171 printer specifications 185 printer too slow 140 printing automatic tw
paper 51 photographs 63 guidelines 63 posters 67 single envelope 53 small media 60 transparencies 56 guidelines 56 two-sided printing instructions 41 automatic 42 manual 44 watermarks 49 printing margins 194 setting 194 printing speed increasing 63, 64 printout problems 132 troubleshooting automatic paper option 143 Automatic Two-Sided Printing Module cannot enable option 148 only one page prints 150 paper size changes 149 Automatic Two-Sided Printing Module problems 145 banner printing problems 138 blank
