tour the product Table of contents tour the product...................................................................................................................... 1 product overview.................................................................................................................... 4 key selling points .................................................................................................................... 5 available options..................................................
hardware accessories ........................................................................................................ 24 user replaceable components .............................................................................................. 24 supplies and manuals......................................................................................................... 24 identify expiration dates .....................................................................................................
Table of figures Figure 1 - hp color inkjet printer cp1700....................................................................................4 Figure 1.2 - hp color inkjet printer cp1700.................................................................................7 Fig 1.10 hp color inkjet printer cp1700/ hp color inkjet printer cp1700ps.....................................9 Fig 1.11 hp color inkjet printer cp1700d...................................................................................
product overview Figure 1 - hp color inkjet printer cp1700 •=Product positioning: High performance, wide-format printer providing the benefits of individual color cartridges for small business •=Takes over the price points of the DJ 1220C with higher performance and expandability options •=Printer price: USD 499 •=Announcement date of the printer is Nov 1, 2001 •=High speeds: 16 ppm black fast; 14.
key selling points available options options •=3 printer SKU options available: •=hp color inkjet printer cp1700 •=hp color inkjet printer cp1700d •=hp color inkjet printer cp1700ps •=Expandability options: •=Auto-duplex unit •=250-sheet paper tray •=LIO internal network module •=HP Jetdirect external print servers •=Connectivity features •=USB •=IEEE 1284 •=LIO •=front connect infrared quality •=Uses HP PhotoRet III color layering technology •=2400 x 1200 dpi printing (on hp premium photo paper only) •=Ad
low printing costs •=Four separate high-volume ink cartridges •=Low-ink status indicator LCD •=Front-panel cancel button to help maximize your consumables •=Duty cycle of an average of 5000 pages per month •=Low Costs: 2.2 cents K/8.
unique product features Figure 1.
localization Localization language options available for the following: •=Reference Guide •=Starter CD •=Packaging •=LCD Messaging Each of the above has the following localized language options: available language options Reference Guide o Starter CD 1 o Starter CD 2 Packaging o US English o Bahasa Indonesia o Traditional Chinese o Simplified Chinese o Korean and Japanese o Starter CD1 Windows Driver: US English, Portuguese(Brazilian), Euro-Spanish, French, Italian, German, Dutch, Polish, Czech, Turk
foot print hp color inkjet printer cp1700/ hp color inkjet printer cp1700ps Fig 1.10 hp color inkjet printer cp1700/ hp color inkjet printer cp1700ps •=Weight: 13.5 kilograms •=Width: 673.3 mm •=Height: 284.3 mm •=Depth: 567.7 mm hp color inkjet printer cp1700d Fig 1.11 hp color inkjet printer cp1700d •=Weight (printer): 13.5 kilograms •=Weight (Auto-Duplex Unit): 2.4 kilograms •=Width: 673.3 mm •=Height: 284.3mm •=Depth: 653.
top of the printer top of the printer of the printer displays the following: Ink cartridge cover - Provides access to the ink cartridges Printhead cover - Provides access to the printheads Printhead access latch - Lifts to allow each printhead to be removed from its colorcoded socket 4. Carriage lock - Locks the printhead access latch. 5. Hook - Connects to the carriage lock. Must be engaged for the printer to operate 6. Top cover - Provides access to the interior of the printer The top 1. 2. 3.
front of the printer Front of the printer The front of the printer displays the following: 1. Front manual feed - Holds the paper to be fed into the printer. The paper width guide slides to fit the width of the paper. 2. Tray 1 - Holds plain paper and special media. 3. Tray 2 - Holds plain paper. This is an optional accessory. 4. Output tray - Collects the printed pages. 5. Paper guides - Guides the print paper into the printer.
rear of the printer rear of the printer The rear of the printer displays the following: 1. USB port - Attach a USB cable. 2. Parallel port - Attach the parallel cable 3. LIO Adaptor Slot - Install an optional HP JetDirect print server/Internet connector LIO module 4. Power input - Attach the power cord.. 5. Rear access panel - Remove this to clear paper jam. Remove the rear access panel to install the optional auto-duplex unit. Rear access panel required for straight paper path (rear manual feed).
controls controls The Liquid Crystal Display (LCD) panel displays information about the status of the printer. It also has buttons to perform basic printer operations. The LCD panel of the printer displays the following: 1. CANCEL button: Cancels the current print job 2. POWER light: Is always lit when the printer is on. Blinks when printer is initializing, canceling a job, or turning off. 3. Power button: Controls power to the printer. Press to turn the printer on or off. 4.
autoauto-duplex unit auto-duplex unit The printer automatically prints on both sides of paper by using a printing accessory called the auto-duplex unit. The auto-duplex unit is attached at the back of the printer. The auto-duplex unit of the printer displays the following: 1. Buttons: Press to remove the auto-duplex unit from the printer. 2. Rear cover: Remove to clear a paper jam from the auto-duplex unit. 3. Handles: Press to remove the rear cover from the auto-duplex unit.
product specifications model numbers printer name model number hp color inkjet printer cp1700 hp color inkjet printer cp1700d hp color inkjet printer cp1700 C8108A (base model) C8106A hp color inkjet printer cp1700d(base printer plus autoduplexer) hp color inkjet printer cp C2691A 1700ps (base printer plus software Adobe PostScript 3 RIP) availability hp color inkjet printer cp1700ps Worldwide Worldwide Worldwide printer model numbers Note The hp color inkjet printer cp1700, model C8108A, is the b
•=Low-ink indicator and printer status LCD •=ADI Driver (releases 13 onwards) for AutoCAD users (for Windows only) •=The hp color inkjet printer cp1700 series supports the printing of Hagaki cards in the Japan region. printer features print speed print speed speed:: letter/A4 These are approximate page-per-minute (ppm) figures. Exact speeds will vary depending upon system configuration, software program, and document complexity.
•=Mac OS 8.6 or later system requirements system requirements minimum recommended Windows 95/98 Pentium 60 MHz, 16MB RAM Pentium 60 MHz, 24 MB RAM Pentium 150 MHz, 32 MB RAM Pentium 133 MHz, 32 MB RAM 32 MB RAM (USB/AppleTalk) 32 MB RAM (IR) Pentium II 450 MHz, 128 MB RAM, 200 MB hard disk space Pentium II 450 MHz, 128 MB RAM, 200 MB hard disk space Pentium II 450 MHz, 128 MB RAM, 200 MB hard disk space Pentium II 450 MHz, 128 MB RAM, 200 MB hard disk space Mac OS 8.6 or later (iMac): 333 MHz.
HP No. 11 Magenta HP No. 11 Yellow C4812A C4813A printheads ink cartridges HP part number HP HP HP HP C4844A C4836A C4837A C4838A No. No. No. No.
media specifications paper media metric size english size U.S. Letter U.S. Legal Tabloid Super B A3 A3+ A3 Banner Tabloid Banner A4 A5 B4 JIS B5 216 x 279 216 x 356 279 x 432 330 x 482 297 x 420 330 x 483 297 x 420 279 x 432 210 x 297 148 x 210 257 x 364 182 x 257 8.5 x 11 inches 8.5 x 14 inches 11 x 17 inches 13 x 19 inches 11.7 x 16.5 inches 13.0 x 19.0 inches 11.7 x 16.5 inches 11 x 17 inches 8.3 x 11.7 inches 5.8 x 8.3 inches 10.12 x 14.33 inches 7.17 x 10.
minimum minimum printing margins (based on portrait orientation) paper description left and right top margins margin bottom margin Letter, legal, Tabloid, Executive, A3, B4, media of user-defined size A4, A5, B5, envelopes, cards, other media sizes 0.25 in (6.4 mm) 0.13 in (3.4 mm) 0.46 in (11.8 mm) 0.46 in (11.8 mm) 0.12 in (3.0 mm) 0.12 in (3.0 mm) minimum printing margins Note When you are using the auto-duplex unit, the minimum top margin must match or exceed 0.46 in or 11.8 mm.
reliability characteristic specification Printer Duty Cycle Black Printhead Color Printheads 5,000 pages/month 18 months (from DOM2) or 200 ml 18 months (from DOM) or 530 ml reliability 2- DOM = Date of Manufacture physical specifications Note The specifications below are given for a printer without Tray 2 and auto-duplex unit installed. characteristic specification Width Height Depth Weight printer only 26 in or 674 mm (width) 8.4 in or 215 mm 22.3 in or 568 mm 29.7 lbs (13.
power consumption (varies according to region) Printing: 47.7 watts Standby: 9 watts Energy Star®compliant Off mode: 0.6 watts environmental specifications Characteristic (Temperature) Specification (Celsius) Specification (Fahrenheit) Operating Storage 5 to 40 degrees -40 to 60 degrees 41 to 104 degrees -40 to 140 degrees temperature specifications Humidity: (non-condensing) Relative 20 to 80 percent RH humidity specifications Noise Levels per ISO 9614-1 Sound Power Sound Pressure : 6.
PANTONE (R)* PANTONE calibrated PostScript (R) is a trademark of Adobe Systems Incorporated which may be registered in certain jurisdictions. Microsoft (R) is a U.S. registered trademark of Microsoft Corp. PANTONE (R)* *Pantone, Inc.'s check-standard trademark for color. Pentium (R) is a U.S. registered trademark of Intel Corporation. TrueType (TM) is a U.S. trademark of Apple Computer,Inc. Windows NT (R) is a U.S. registered trademark of Microsoft Corporation. Windows (R) and MS Windows,(R) are U.S.
Accessories, User User Replaceable Parts, Supplies and Manuals hardware accessories The following HP accessories are available for order on the HP website. Visit http://www.hpshopping.comfor more information.
HP No. 11Yellow Printhead C4813A $39.99 ~ $35 24,000 printheads ink capacity list price (US$) street price (US$) pages out name part no. Black ink cartridge HP No. 10 Black ink cartridge HP No. 11 Cyan ink cartridge HP No. 11 Magenta ink cartridge HP No. 11 Yellow ink cartridge C4840A 28 cc In-Box Only In-Box Only 700 C4844A 69cc $38.99 ~ $34 1750 C4836A 28cc $38.99 ~ $34 1750 C4837A 28cc $38.99 ~ $34 1750 C4838A 28cc $38.
C6058A C6059A C1846A C1847A C6745A C6765A C7013A C7014A C7007A hp photo paper hp colorfast photo paper hp photo quality inkjet paper C6821A C6820A C6955A C1853A C6790A C1856A 51634Z 51634Y C1855A C3828A Gloss, 20 sheets, B Gloss, 15 sheets, A3 Gloss, 20 sheets, letter Gloss, 20 sheets, A4 Matte, 20 sheets, A4 One-sided, gloss, 20 sheets, A4 Gloss, 20 sheets, letter Gloss, 20 sheets, A4 Two-sided, matte, 100 sheets, letter Two-sided, semi-gloss, 25 sheets, letter Two-sided, semi-gloss, 25 sheets, A4 Two-
hp social expressions iron-on tshirt transfers C6045A C1812A C6042A C7018A C6049A Gloss, 10 sheets, A4 1/4 fold, 20 sheets, letter 1/4 fold, 20 sheets, letter 1/2 fold, 20 sheets, A4 10 sheets, letter C6050A 10 sheets, A4 paper types Manuals documentation release notes purpose •= •= Hp JetDirect guide user guide reference guide setup poster •= •= •= •= •= •= •= •= •= •= •= •= •= •= •= printer web sites •= •= Includes installation and the latest printer information Includes last minute changes
upgrades model upgrades You need to purchase the auto-duplex unit to upgrade from hp color inkjet printer cp1700 to hp color inkjet printer cp1700d. base model sku upgrade option upgraded sku hp color inkjet printer Auto-duplex hp color inkjet printer cp1700 (C8108A) unit(C8219A) cp1700d (C8106A) You can purchase the following accessories to upgrade the printer hardware.
service and support support pack options region description part number Europe HP warranty exchange HP warranty exchange HP warranty exchange HP warranty exchange extension, 3-year, next day unit H3678A extension, 1-year, next day unit H3685E extension, 2-year, next day unit H3684E extension, 3-year, next day unit H3683E North America available support pack options web links Information about products, ordering, setting up, and using printers, downloading printer drivers, technical support, a
RAM size The telephone service at the HP Customer Care Center is available free of cost during the printer warranty period. Customer support representatives answer questions regarding the setup, configuration, installation, and operation of the printer. They also help troubleshoot and diagnose printer problems and provide instructions for service and repair.
Philippines Poland Portugal Puerto Rico Russia Singapore Spain Sweden Switzerland Taiwan Thailand The Netherlands Turkey United Kingdom Venezuela Vietnam 2 867 3551 22 37 5065 or 22 37 5065 1 441 7 199 1 877 232 0589 095 923 50 01 272 5300 902 321 123 8 619 2170 0 848 80 11 11 2 2717 0055 2 6614000 020 606 8751 1 216 579 71 71 0 207 512 5202 •= Caracas: 207 8488 •= Outside Caracas: 800 10111 8 823 4530 call center numbers calling from elsewhere in the world Contact the local dealer or nearest HP Sales and
support customer sends unit directly to HP for Ex Exchange change or Repair World-wide Repair Strategy: Standard Bench Repair (5-7 Days) customer sends unit directly to HP for Exchange or Repair, or Customer takes unit to Dealer/ASP and Dealer/ASP sends unit to HP for Exchange or Repair. HP dealer/ASP centralized repair service centers (e.g.
HP Express Exchange(FRU at product level) Return to HP(Assembly Level Repair at PCA Level) North America •= •= •= •= •= North America Middle East Europe Asia Pacific Africa •= •= •= •= •= North America Middle East Europe Asia Pacific Africa other support offerings Response Center Support •= Mfg Division Support only •= •= •= •= •= •= Customer Support Center •= •= •= •= •= •= •= •= •= •= Free Phone Support Toll Phone Support Email Support POP(Parts Ordering Process) •= •= •= •= •= •= North Ameri
Support Pack or E-Pack Offered CREW (Customer Replaceable End-User Warranty) Program •= •= •= •= •= •= •= •= •= •= •= •= 1 - 34 hp confidential North America Middle East Latin America Europe Asia Pacific Africa North America Middle East Latin America Europe Asia Pacific Africa tour of the product
warranty warranty repair and warranty information If the hp color inkjet printer cp1700 needs repair, customers are directed to an authorized service provider or an hp facility. Repair services are free during the printer's limited warranty period. If repairs are needed after the limited warranty period has expired, the customer is quoted a repair cost.
HP products may contain remanufactured parts, components, or materials equivalent to new in performance. HP’s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts for additional warranty services, such as on-site service, are available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer.
set up and configure Table of contents set up and configure........................................................................................................... 1 hardware setup requirements ............................................................................................... 7 contents of the box ............................................................................................................. 8 printer .............................................................................
guidelines for maintaining printheads .............................................................................. 35 identifying the expiration dates ....................................................................................... 35 media type matrix ............................................................................................................ 36 paper capacity and weight matrix ......................................................................................
optional software ............................................................................................................. 84 establish a network connection using the LIO module ............................................................ 85 install a network printer on a client computer .................................................................... 85 hp file expansion utility .....................................................................................................
Table of figures contents of the box ............................................................................................................. 8 checking the box contents.................................................................................................. 16 unpacking the printer ........................................................................................................ 16 installing the auto-duplex unit ..........................................................................
selecting the type of cable ................................................................................................. 48 completing the installation of the software for local connection ............................................... 49 startup page of the CD browser.......................................................................................... 52 changing to the CD-ROM drive ..........................................................................................
sliding paper guides ......................................................................................................... 91 sliding the lock................................................................................................................. 91 pulling out the tray ........................................................................................................... 92 inserting paper into tray 1 .........................................................................................
hardware setup requirements operating system minimum operating system requirements target operating system requirements Windows 95/98 Pentium 60 MHz; 16-MB RAM Windows ME Pentium 150 MHz; 32MB RAM Windows NT 4.0 (service pack 4 and above) Windows 2000 Pentium 60 MHz; 24-MB RAM Mac OS 8.
contents of the box contents of the box •=hp color inkjet printer cp1700: The printer is packaged in the box. •=Auto-duplex unit: An optional accessory to print on both sides of paper automatically. Note The auto-duplex unit is packaged with the hp color inkjet printer cp1700/d.
•=Black •=Cyan •=Magenta •=Yellow Power cord: Used to connect the printer to a power connection. •= country part name Saudi Arabia Czech Rep.
UK Europe - England, Russia, Greece, Israel, Croatia, Slovenia, Romania, Slovakia Europe - Engand, France, Germany, Netherlands, Italy South Africa Australia, NewZealand Thailand, Indonesia India Singapor, Malaysia, Vietnam, Hong Kong, NSC Taiwan Philippines China Korea Japan US Canada LAR, Mexico, Brazil o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o Driver Kit - CD1 Starter CD - CD1 Driver Kit - CD2 Starter CD - CD2 Driver Kit - CD1 Starter CD - CD1 Driver Kit - CD2 Starter CD - CD2 Dri
Philippines China Korea Japan US Canada LAR/Mexico/Brazil Roadmap Roadmap Roadmap Roadmap Roadmap Roadmap Roadmap •= C8108-90001 C8108-90001 C8108-90001 C8108-90001 C8108-90001 C8108-90001 C8108-90001 setup poster information Reference guide: Includes information to set up the printer and install the printer software: country part name part number Saudi Arabia o o o o o o o o o o o o o o o o o o o o o o C8108-90002 C8108-90008 C8108-90003 C8108-90024 C8108-90008 C8108-90005 C8108-90011 C8108-90006
US Canada LAR/Mexico/Brazil o o o o o o Reference Guide - U Regulatory Guide - UGFIDAPS Reference Guide - UFPS Regulatory Guide - UGFIDAPS Reference Guide - UFPS Regulatory Guide - UGFIDAPS o o o o o o C8108-90006 C8108-90008 C8108-90018 C8108-90008 C8108-90018 C8108-90008 reference and regulatory guide information 2 - 12 hp confidential set up and configure
printer printer components on the basis of the types of SKUs •=hp color inkjet printer cp1700: Packaged with the base printer •=hp color inkjet printer cp1700ps: Packaged with the base printer and Adobe PostScript 3 Software RIP •=hp color inkjet printer cp1700/d: Packaged with the base printer and autoduplex unit steps to unpack the printer 1. Unpack the printer. 2. Remove the packing tape and any shipping material from inside the printer.
optional tray 2 Steps to unpack Tray 2 Tray 2 is an optional accessory that can be purchased separately. The steps to unpack Tray 2 are: 1. Unpack the printer. 2. Remove the packing tape and any shipping material from inside the trays.
autoauto-duplex unit Steps to unpack the autoauto-duplex unit 1. Unpack the printer. 2. Remove the packing tape and any shipping materials from the auto-duplex unit.
overall setup procedure check the box contents setup procedure Check the box contents Steps 1. Identify and check the box contents of the printer. checking the box contents check the box contents unpack the printer and install tray 2 setup procedure Unpack the printer and install Tray 2 (optional) steps 1. Unpack the printer. 2. Remove the packing tape and shipping material from inside the trays. 3. To install Tray 2, position the tray at the location where you want to place the printer. 4.
install the autoauto-duplex unit setup procedure Install the autoduplex unit (Available with hp color inkjet printer cp1700/d) (Optional with hp color inkjet printer cp1700 and hp color inkjet printer cp1700 ps) Steps 1. At the rear of the printer, push the buttons on both sides of the rear access panel. Then, slide the rear access panel out. 2. Slide the auto-duplex unit into the rear of the printer.
install ink cartridges setup procedure Steps Install ink cartridges 1. Turn on the printer. 2. Lift the ink cartridge door. 3. Remove each ink cartridge from its package and install each ink cartridge in its respective color-coded socket. installing ink cartridges install ink cartridges install printheads setup procedure Install printheads Steps 1. Ensure that the printer is turned on. 2. Lift the printhead cover. 3. Open the printhead access latch and first pull it forward and then down.
Install printheads 1. Close the printhead access latch firmly so that the hook catches the carriage lock. 2. Close the printhead and ink cartridge covers. 3. Wait until the printer initializes the printheads. When initialization is complete, an alignment page prints. Note Ensure that paper is present in the printer before an alignment page prints. installing printheads install printheads load paper setup procedure Load paper steps 1. Pull the tray out of the printer to load the paper.
Load paper Load paper Load paper 1. Slide the paper length and width guides to their outermost positions. 2. Insert paper or transparencies into the tray. 3. Slide the paper length and width guides to fit against the paper. 4. Reinsert the tray. loading paper 1. To support paper larger than the legal size, locate the tray extension lock on the front left of the tray. 2. Slide the tray extension lock to the left and then release it. 3. Pull the tray out lengthwise.
Load paper 1. Press the RESUME button to resume the print operation. resuming the print operation load paper install the printer software setup procedure Install the printer software Steps 1. Install the printer software from the starter CD. installing the printer software install the printer software connect the interface cable setup procedure Connect the interface cable steps 1. Connect the printer to the computer using: o USB cable or o Parallel cable or o LIO module 2.
set the LCD language The LCD panel displays messages in English, by default. You can set the printer to display messages and print configuration pages in a different supported language. To set the LCD language you can use the Toolbox or the LCD panel. set the LCD language using the LCD panel 1. Ensure that the printer is turned off. 2. Hold down the CANCEL button and press the POWER button to turn on the printer in a language-setting mode.
printer services tab 4. Select the Set Language for LCD panel option to set the required language. set language for LCD panel option 5. In the Set language for LCD panel dialog box, select the required language from the Set Language for LCD panel combo box.
set the required language 2 - 24 hp confidential set up and configure
install tray 2 Steps to install tray 2 Tray 2 is an optional accessory for the hp color inkjet printer cp1700. The steps to install tray 2 are: 1. Position Tray 2 where the printer is to be placed. The printer is designed to rest directly on top of the tray. 2. Lift the printer and align the sides of Tray 1 with the sides of Tray 2. 3. Set the printer over Tray 2.
install the autoauto-duplex unit Steps to install the autoauto-duplex unit To install the auto-duplex unit, remove the preinstalled rear access panel. 1. At the rear of the printer, push the buttons on both sides of the rear access panel. Then, slide the rear access panel out. Warning Warning Do not press the buttons on either side of the auto-duplex unit during installation. This may disrupt the installation process. remove the rear access panel 2. Slide the auto-duplex unit into the rear of the printer.
hp JetDirect print server hp JetDirect print server hp JetDirect print server/Internet connector LIO module The printer can be shared in a network environment by using an LIO module. The LIO module can be used in a client-server or peer-to-peer network. The LIO module provides: •=Networking capabilities •=Internet connectivity The LIO module is an optional accessory that you can purchase.
install ink cartridges identifying the part numbers and part names of ink cartridges part name part number Black ink cartridge HP No. 10 Black ink cartridge HP No. 11 Cyan ink cartridge HP No. 11 Magenta ink cartridge HP No. 11 Yellow ink cartridge C4840A C4844A C4836A C4837A C4838A part numbers and part names of ink cartridges installing ink cartridges 1. Turn on the printer (not a necessary step, though). turning on the printer 2. Lift the ink cartridge door. lifting the ink cartridge door 3.
installing the ink cartridge 4. Press each ink cartridge firmly to ensure proper contact after installation. ensuring proper installation guidelines for maintaining ink cartridges •=Keep the ink cartridges sealed in the original packaging until you are ready to use them. •=Keep the opened ink cartridges in the printer or sealed in a plastic bag. •=Use the first-in first-out inventory process to avoid having expired ink cartridges in stock. •=Store ink cartridges at room temperature.
•=Install-by Date: Printed on the retail box for ink cartridges. Install by this date for optimized performance. •=Manufacture Date: Printed on the pouch for ink cartridges. The number is in the following format: YYMMDDhhmm. For example, an ink cartridge manufactured on November 19, 1999 at 1:12 pm has a Manufacture Date of 9911191312. •=End-of-Warranty Date: Printed directly on ink cartridges. It marks the end date of the warranty period for ink cartridges.
install printheads identifying the part numbers and part names of printheads part name part number HP HP HP HP C4810A C4811A C4812A C4813A No. No. No. No. 11 11 11 11 Black Printhead Cyan Printhead Magenta Printhead Yellow Printhead part numbers and part names of printheads Warning Before installing the printheads ensure that you move the carriage to the docking position. installing printheads 1. Ensure that the printer is turned on. 2. Lift the printhead cover. lifting the printhead cover 3.
opening the printhead access latch 4. Lift and push the printhead access latch toward the rear of the printer. lifting the printhead access latch 5. Remove the package and protective tape from each printhead.
removing the protective tape 6. Insert each printhead in its respective color-coded socket. inserting the printhead 7. Press each printhead firmly to ensure proper contact after installation.
ensuring correct installation 8. Close the printhead access latch firmly so that the hook catches the carriage lock. closing the printhead access latch 9. Close the printhead and ink cartridge covers.
closing the printhead and ink cartridge covers 10. Wait until the printer initializes the printheads. When initialization is complete, an alignment page prints. Note If an alignment page does not print, ensure that the printer is loaded with paper. printhead initialization guidelines guidelines for maintaining printheads •=Keep the printheads sealed in the original packaging until you are ready to use them. •=Keep the opened printheads in the printer or sealed in a plastic bag.
media type matrix media type tray 1 tray 2 front manual feed rear manual feed Plain Paper Inkjet Paper Photo Paper Transparency Film Special Paper (Bannerpaper, restickables,iron transferables) Greeting cards, including Hagaki cards Index Cards Brochure Paper Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes media type matrix The printer supports media ranging from 4 x 6 inches to 13 x 19 inches.
paper capacity and and weight matrix tray or bin size or type of media Tray 1 16 to 36 lb •= (60 to •= 135 •= gsm) •= 20 to 24 lb •= 110 lb index •= Plain paper up to 13 x 16 to 28 lb 19 inches (60 to 105 gsm) •= Paper (All paper types •= 16 to supported by Tray 1) 36 lb •= Envelopes (60 to •= Cards 135 •= Transparencies gsm) •= 20 to 24 lb •= 110 lb index •= Paper (Plain, Inkjet, •= 16 to Photo, Brochure paper) 72 lb •= Envelopes (60 to •= Cards 270 •= Transparencies gsm) •= Special media •= 20 to 24 lb
guidelines for loading paper •=Default paper size of Tray 1 and Tray 2: 8.5 x 14 inches (215.9 x 355.6 mm). •=Default tray: Tray 1. •=For paper that is smaller than the default size of paper for the trays: Adjust the paper width and length guides in the required tray. •=For paper of sizes A3, 11 x 17 inches, and 13 x 19 inches/A3+: Extend Tray 1 and Tray 2. •=Media is always loaded in portrait orientation even when printing in landscape orientation. Select the output orientation from the software used.
extend tray 1 or tray 2 Steps to extend tray 1 or tray 2 You need to extend the tray to load paper that is larger than the legal size. The steps to extend tray 1 or tray 2 are: 1. Locate the tray extension lock on the front left of the tray. 2. Slide the tray extension lock to the left and then release it. tray extension lock To support paper up to 11 x 17 inches, pull the tray out lengthwise.
load the front and rear manual feed load the front manual feed 1. Slide the paper width guide on the output tray to its outermost position. sliding the paper width guide outward 2. Insert paper or transparencies into the front manual feed. •=Insert a maximum of 10 sheets of paper or 3 transparencies. •=Place the paper along the right of the front manual feed. •=Push the paper in until it reaches the maximum depth. inserting media 3. Slide the paper width guide to fit securely against the paper.
Note The paper should be placed with the print side facing upward. inserting paper 2. Push the paper into the printer until it reaches the maximum depth. When the printer sensors detect the paper, the printer pulls the paper further into the printer. Note The printer sensors activate the rear manual feed mechanism after 2 seconds.
scrubber utility The scrubber utility enables you to clean the system in the following situations: •=A failed uninstallation •=An unclean uninstallation Note The scrubber utility is available only for Windows 2000 and Windows 98/ME. •=Reads the .ini file for all information. •=Deletes all printers using the driver specified. •=Deletes the printer driver and its dependent files. •=Deletes all the devices in the computer with the specified plug-n-play ID and USB ID. •=Deletes all the .inf and .
connectivity options connection points in the rear of the printer set up and configure 43 hp confidential 2-
print print a demo page print a demo page Print a demo page to perform the following activities: •=Check the printer setup. •=Check the printer hardware configuration. You can print a demo page without connecting the printer to the computer and with only a power supply connection. The demo page does not ensure that the computer and printer are properly connected. The steps to print a demo page are: 1. Turn on the printer. 2. Press and hold down the POWER button. 3. Hold the RESUME button for three seconds.
Note Print a double-sided demo page with only a power supply connection by using the CANCEL and RESUME buttons. The steps to print a double-sided demo page are: 1. Turn on the printer. 2. Press and hold down the POWER button. 3. Press the CANCEL button three times. 4. Press the RESUME button once. 5. Release the POWER button to print a double-sided demo page.
install the printer software printer software Printer software enables the computer to communicate with the printer. If you do not have access to a CD-ROM drive, download the printer software and other updates from the Internet at the following address: www.hp.com/support/c1p1700. The following Windows operating systems support the printer software: •=Windows 95 •=Windows 98 •=Windows Me •=Windows NT 4.
5. Click Yes to accept the terms of the license agreement. accepting the terms of license agreement 6. If the printer is set up for local printing, click Connected to this computer and click Next . If the printer is set up for network printing, continue with step 9. setting up the printer for local printing 7. Select the type of cable to connect the printer to the computer in the Cable Type Selection window and click Next .
selecting the type of cable 8. To complete installing the software for a local connection, click the Finish button. 9. If the printer is set up for network printing, click Connected via the network and then click Next . 10. Click Connected to this computer if the printer is connected to a server or to another computer. •=Click Basic Server or Peer-to-peer Network Setup to create a connection to the printer attached directly to the network.
completing the installation of the software for local connection set up and configure 49 hp confidential 2-
contents of the software CD ROM identifying the contents of the software CD ROM The contents of the software CD ROM are: •=CD Shell •=Installer for PCL3 for Windows 9x, Windows NT, and Windows 2000 platforms •=Drivers: Windows, Mac, and ADI •=Toolbox •=Optional software: Print Creator and Acrobat •=Documentation: User Guide and Quick Tour •=Miscellaneous drivers and utilities for other operating systems: •=DOS DJCP •=Scrubber utility •=HP File Expansion utility languages supported by CD 1 Europe Windows dr
languages supported by CD 2 for Windows and Mac drivers Europe Windows driver Mac driver •= •= •= •= •= •= •= •= •= •= •= •= •= •= •= •= •= •= •= •= AP US English Swedish Norwegian Danish Finish Russian Greek Hebrew Japanese Korean Simplified Chinese US English Portuguese (Brazilian) Euro-Spanish Swedish French Italian Germany Dutch Japanese •= •= •= •= •= •= •= •= •= •= •= •= •= •= •= •= •= •= •= •= US English Swedish Norwegian Danish Finish Russian Greek Hebrew Japanese Korean Simplified Chinese US
startup page of the CD browser The startup page of the CD browser consists of the following buttons: 1. Install printer driver : Enables you to install the printer driver on the computer. 2. Browse documentation : Enables you to view the contents of the following documentation: •=Release notes •=User guide •=Setup poster •=Printer Web site 3. Register product : Enables you to link to the site http://register.hp.com to register the printer and access service or support. 4.
software installation requirements software installation requirement in Windows •=Windows •=Windows •=Windows •=Windows •=Windows 95 98 Me NT 4.0 2000 software installation requirement requirement in Macintosh •=USB port/IR port/LIO module •=Mac OS 8.
install the Macintosh printer software install the printer software for Mac OS X Note Set up the printer before installing the printer driver in the Macintosh operating system. 1. Insert the starter CD into the CD-ROM drive. 2. Double-click the Installer icon for the Mac operating system. 3. To complete installing the printer driver, follow the instructions on the screen. 4. Connect the USB cable, containing the part number C6518A. 5. Launch the Print Center located in the applications:utility folder.
install the software on DOS DOS software installation steps Before installing the DeskJet Control Panel on DOS, ensure that the printer is set up and turned on. 1. Insert the starter CD into the CD-ROM drive. 2. At the DOS prompt, type the CD-ROM drive letter and press ENTER. Change the directory to drivers\dos\\ where represents either Europe or chi_tra. changing to the CD-ROM drive 3. Type INSTALL and press ENTER. typing install to install the printer software 4.
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install the printer software using the add printer wizard install install the printer software for local printing using the add printer wizard The steps to install the printer software local printing are: 1. Select the Start -> Settings -> Printers menu command. opening the Printers window 2. Double-click the Add Printer icon and click Next button.
accessing the Add Printer wizard 3. Select the Local Printer option and click Next . selecting the Local printer option 4. Select the printer port and click Next .
selecting the printer port 5. Select the manufacturer of the printer as HP. selecting the printer manufacturer 6. Select the model of the printer as HP Color Inkjet CP1700 and click the Have Disk button.
selecting the model of the printer 7. Insert the installation disk. inserting the installation disk 8. Specify the location of the hp1700k.inf file in the Copy manufacturer file from combo box, click OK , and click the Next button.
specifying the location of the hp1700k.inf file 9. Specify whether you want to use the existing driver or replace the existing driver and click the Next button. specifying whether to keep or replace the existing driver 10. Specify the printer name and whether the printer is to be set as default and click the Next button.
specifying the printer name 11. Indicate whether you want to share the printer and click the Next button. specifying whether to share the printer 12. Specify whether you want to print a test page and click the Next button.
specifying whether to print a test page 13. Click the Finish button to complete the Add Printer wizard and install the printer software.
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register product You can register the product by clicking the Register Product button in the startup page in the Starter CD. On clicking the Register Product button, the following web site is displayed:http://register.hp.com/servlet/WebReg.servlets.EntryServlet?appID=java_wre g_wreg_genpg By registering the product you can have access to: 1. Enhanced customer service 2. Faster expert technical support 3. Timely notices of product and software upgrades 4. Free newsletters with exclusive tips and tricks 5.
customization utility The starter CD contains a utility to copy the printer software to a hard drive or a network drive. To copy disks while executing Installer, select Customization Utility. Install the printer software from the location where the files are copied.
•=Select the Other Media option to copy the printer software onto the hard drive and specify the destination path in the Destination Path text box. 7. Click the Finish button to complete copying the printer software onto the hard drive or onto disks. copy printer software to a network drive 1. Click the Customization Utility button on the starter CD. 2. Select the required setup language from the Choose Setup Language dialog box. 3. Select the Copy Entire Printing System Installer option. 4.
optional software You can install optional software by clicking the Optional software button in the startup page in the starter CD. The following optional software is available with the printer: •=HP WebJet Admin: You can download the HP WebJet Admin software from the Internet. The software is Web-browser based and is a printer management tool for the network. On clicking this option, you can access the following URL: http://pandi.itrc.hp.com/pdi/t3/CDA/SeriesDisplay/0,1953,27905,00.
quick tour You can identify the main features and highlights of the printer by clicking the Quick tour button. The following information related to the printer is available: •=Key highlights: Provides the key highlights of the printer. •=Expandability options: Provides the various expandability options available for the printer. •=Connectivity: Provides the connectivity options available with the printer. •=Smart software features: Provides the various software features available with the printer.
test the software installation Perform the following steps to test the software installation: 1. Ensure that the interface cable is properly connected and the printer is turned on. 2. Select the Start -> Settings -> Printers menu command. 3. Right-click the printer icon and select Properties . 4. On the General tab, click Print Test Page .
uninstall printer software uninstall the printer software using the uninstaller in Windows Windows Note To uninstall the printer software from the Windows NT 4.0 operating system, you require administrator privileges. 1. Start the Windows operating system and ensure that no other Windows applications are running. 2. Select the Start -> Programs -> HP Color Inkjet Printer cp1700 -> Uninstaller menu command. accessing the uninstaller 3. Click Next . 4.
selecting the components to be uninstalled 5. Click the Finish button to complete the uninstallation procedure. completing the uninstallation procedure uninstall the printer software using using the Add printer wizard in Windows 1. Select the Start -> Settings -> Printers menu command.
accessing the Add printer wizard 2. Select the File -> Server Properties menu command. accessing the printer server properties 3. Select the Drivers tab in the Print Servers Properties dialog box.
accessing the Drivers tab 4. Select the HP Color Inkjet CP1700 from the Installed printer drivers list.
selecting the printer software to be uninstalled uninstall the printer software in the Mac operating system Uninstall the printer software from the Mac OS by using the Uninstall option of the setup program. 1. Unplug the printer and restart the computer. 2. Insert the starter CD into the computer CD-ROM drive. The HP Printer Software window is displayed. If the HP Printer Software window is not displayed, doubleclick the icon for HP Printer Software. 3. Double-click the Installer icon. 4.
install the software on DOS installing the software on DOS Before installing the DeskJet Control Panel on DOS, ensure that the printer is set up and turned on. 1. Insert the starter CD into the CD-ROM drive. 2. At the DOS prompt, type the CD-ROM drive letter and press ENTER. Change the directory to drivers\dos\\ where represents either Europe or chi_tra. changing to the CD-ROM drive 3. Type INSTALL and press ENTER. typing install to install the printer software 4.
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install the printer software using the add printer wizard install the printer software for local printing using the add printer wizard 1. Select the Start -> Settings -> Printers menu command. opening the Printers window 2. Double-click the Add Printer icon and click Next .
accessing the Add Printer wizard 3. Select the Local Printer option and click Next . selecting the Local printer option 4. Select the printer port and click Next .
5. Select the manufacturer of the printer as HP. selecting the printer manufacturer 6. Select the model of the printer as HP Color Inkjet CP1700 and click the Have Disk button.
7. Insert the installation disk. Specify the location of the hp1700k.inf file in the Copy manufacturer’s file from combo box, click OK , and click Next . specifying the location of the hp1700k.inf file 8. Specify whether you want to use the existing driver or replace the existing driver and click Next . specifying whether to keep or replace the existing driver 9. Specify the printer name and whether the printer is to be set as default and click Next .
specifying the printer name 10. Indicate whether you want to share the printer and click Next . specifying whether to share the printer 11. Specify whether you want to print a test page and click Next .
specifying whether to print a test page 12. Click Finish to complete the Add Printer wizard and install the printer software.
optional software Install optional software by clicking the Optional software button in the startup page in the starter CD. The following optional software is available with the printer: •=HP WebJet Admin: Download the HP WebJet Admin software from the Internet. The software is Web-browser based and is a printer management tool for the network. On clicking this option, you can access the following URL: http://pandi.itrc.hp.com/pdi/t3/CDA/SeriesDisplay/0,1953,27905,00.
establish a network connection using the LIO module Share the printer in a network environment by using an LIO module. The LIO module can be used in a client-server or peer-to-peer network. After installing the LIO module and setting up the network connection install the printer software on the client computers. Install the software from the starter CD or by adding a printer to the computer and browsing for the .inf file. install a network printer on a client computer computer 1.
hp file expansion utility The hp File Expansion Utility is used for manually expanding the compressed file drivers.
establish a network connection using the LIO module You can share the printer in a network environment by using an LIO module. The LIO module can be used in a client-server or peer-to-peer network. After installing the LIO module and setting up the network connection install the printer software on the client computers. You can install the software from the starter CD or by adding a printer to the computer and browsing for the .inf file. The steps to install a network printer on a client computer are: 1.
setup issues symptom cause solution Printer is not responding Power connection faulty Incorrect driver installation 2 - 88 1. Press and hold down the POWER button on the printer for a few seconds. 2. After a brief printer startup, a steady green light should appear next to the button. 3. If the printer does not turn on, ensure that the printer cable is firmly connected to the computer. 4. Ensure that the power cable is connected to a working outlet. 5.
Incorrect hardware / accessories / supplies installation •= •= •= •= •= •= •= •= Incorrect network installation / configuration •= •= •= Check the printer setup. Ensure that the following components are loaded correctly: o Ink cartridges o Printheads o Paper Ensure that all the printer covers are closed. Ensure that the tape is removed from printheads. Ensure that the paper is loaded correctly into the tray. Ensure that the paper is not jammed in the printer.
paper handling identifying the printer paper paths •=Tray 1 (default tray): Holds a maximum of 150 sheets •=Tray 2 (optional accessory): Holds a maximum of 250 sheets •=Front manual feed: Holds a maximum of 10 sheets •=Rear manual feed: Holds one sheet The printer supports paper ranging from 4 x 6 inches to 13 x 19 inches. The following table lists the type of paper, including transparencies, which you can print from each paper path.
pulling tray 2 3. Press and slide the paper length guide and paper width guide to the outermost positions. sliding paper guides 4. To load paper larger than legal size, follow these steps to extend the tray: •=Locate the tray extension lock on the front left part of the tray. •=Slide the lock to the left, and then release it. sliding the lock •=Pull the tray out lengthwise until it clicks into place. This extends the tray to support media up to 13 x 19 in/A3+ in size.
pulling out the tray 5. For tray 1, place up to 150 sheets of paper or 30 transparencies (up to .58 in or 15 mm thick) into the tray. For tray 2, remove the cover and place up to 250 sheets of paper (up to .98 in or 25 mm thick) into the tray. inserting paper into tray 1 6. Press and slide the paper length guide and paper width guide until they fit tightly against the paper. sliding the paper guides 7. Lower the output tray to its original position.
lowering the output tray 8. If you have removed tray 2: •=Replace the cover. •=Align the cover with the opening in the printer. •=Slide it back into place. loading paper in the front manual feed 1. Slide the paper width guide on the output tray to its outermost position. sliding the paper guides 2. Insert paper or transparencies into the front manual feed. 3. Place the paper along the right of the front manual feed. 4. Push the paper in until it reaches the maximum depth. pushing the paper 5.
sliding the paper guides loading paper in the rear manual feed 1. Insert a single sheet of paper. Insert the paper in portrait orientation. 2. Insert the paper to the left of the rear manual feed. The printer sensors activate the rear manual feed mechanism. inserting paper into the rear manual feed 3. Push the paper into the printer until it reaches the maximum depth. When the printer sensors detect the paper, the printer pulls the paper further into the printer.
printing envelopes or cards from Tray 1 The steps to print envelopes or cards are: 1. Select the File -> Print menu command. 2. Click the Properties button to open the printer driver. 3. From the options on the Setup tab, select the paper type that you are using. For example, if you are printing on HP glossy greeting card paper, select the HP glossy greeting card option as the paper type. 4. Select the envelope or card size from the Paper Size menu. selecting the paper type and paper size 5.
7. Insert the stack of cards or envelopes into tray 1. inserting cards 8. Slide in the paper width and length guides to align with the edges of the envelopes or cards. sliding the paper guides 9. Lower the output tray. 10. Print the document. lowering the output tray tips for printing on envelopes To avoid jams and wrinkled or torn output: •=Avoid envelopes that have: •=Slick finish, self - stick adhesives, or clasps. •=Thick, irregular, or curled edges.
printing on thick paper by using the rear manual feed Use the rear manual feed of the printer to print on thick paper such as a card stock and a photo paper. Paper Weight: •=Up to 0.02 inches (0.4 mm) thick or 72 lb (270 gm) in weight Paper Dimensions: •=Minimum of 4 inches x 6 inches (102 mm x 152 mm) •=Maximum of 13 inches x 19 inches (330.2 mm x 482.6 mm) If the auto - duplex unit is installed, the rear manual feed is not available.
inserting paper in the rear manual feed tips for printing by using the rear manual feed •=To print in landscape orientation, select the option in the software used. •=To remove the paper after inserting it into the rear manual feed, press the CANCEL button. The printer ejects the paper and cancels the print job. printing on transparencies The steps to print on transparencies are: 1. Remove paper from tray 1. removing paper from tray 1 2.
5. 6. 7. 8. 9. sliding the tray back Select the File -> Print menu command. Click the Properties button in the Print dialog box to display the printer driver. In the Setup tab, select the Best radio button from the Print Quality group box. Select the Transparency Films option from the Paper Type list box. Select the required size for the transparency from the Paper Size list box. selecting the transparency size 10. Click the OK button to close the printer driver. 11.
Note Note: You might need to reformat existing documents to print correctly on a custom - size paper. The steps to print on custom - size paper are: 1. Lift the output tray of the printer. lifting the output tray 2. Remove existing paper from the trays. removing paper 3. Insert the custom - sized paper into the required tray. inserting custom - sized paper 4. Slide the width and length guides to the edges of the paper.
5. 6. 7. 8. 9. sliding the paper guides Lower the output tray. Select the File -> Print menu command. Click the Properties button in the Print dialog box to display the printer driver. In the Setup tab, select the paper type from the Paper Type list box. Select the appropriate size of the paper from the Paper Size list box. selecting the paper size 10. Click the OK button to close the printer properties dialog box. 11. Click the OK button to print on a custom - size paper.
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use and maintain Table of contents use and maintain ................................................................................................................. 1 printer features overview ....................................................................................................... 5 control panel ...................................................................................................................... 5 infrared lens ...............................................................
software features and functions overview ............................................................................... 45 printer driver features.......................................................................................................... 47 performing duplexing......................................................................................................... 47 creating handouts.............................................................................................................
Table of figures LCD panel .............................................................................................................................6 canceling a print job...............................................................................................................7 diagnostic page .....................................................................................................................8 self-test page ..........................................................................
pressing the POWER button ...................................................................................................33 turning on the printer.............................................................................................................33 lifting the printhead cover ......................................................................................................34 opening the printhead access latch ..................................................................................
printer features overview The hp color inkjet printer cp1700 series printer has the following hardware components: •=control panel •=infrared lens •=paper input and output trays control panel The control panel consists of the LCD (Liquid Crystal Display) that displays information regarding the current status of the printer and the buttons to perform basic printer operations. infrared lens The infrared lens enables printing from an infrared device.
LCD panel The LCD panel displays information about the status of the printer. It also has buttons to perform basic printer operations. •=control panel •=infrared lens •=paper input and output trays LCD panel The components of the LCD panel are: 1. CANCEL button: Cancels the current print job. 2. Resume light: Blinks whenever the printer requires user intervention, such as clearing a paper jam or closing an open cover. 3.
canceling a print job Cancel a print job by using: •=The LCD panel on the printer •=The printer icon on the desktop canceling a print job by using the LCD panel canceling a print job The steps to cancel a currently processed print job by using the LCD panel are: 1. Press the CANCEL button on the LCD panel to clear the currently processed job. Note Canceling a print job does not affect the jobs waiting to be processed.
internal diagnostic tests printing a Diagnostic page diagnostic page Information displayed on the Diagnostic page: •=Printer information: Firmware version number, Model, and Service ID •=Printhead information: Technical information on printhead performance •=Technical information: Technical information on printheads and ink cartridges The steps to print a Diagnostic page are: 1. Press and hold down the POWER button. 2. While holding down the POWER button, press the CANCEL button once.
Note If the self-test page does not print, check the printer configuration. The steps to print a self-test page is: 1. Press and hold down the POWER button. 2. While holding down the POWER button, press the RESUME button four times. displaying printhead health You can view the condition of the printheads. The condition of printheads is displayed on the LCD in KCMY sequence. The steps to display the printhead health are: 1. Press and hold down the POWER button. 2.
printing using IR connectivity Perform infrared printing by establishing a wireless connection between an infrared device and the printer. Following are the steps to perform infrared printing from a handheld device or laptop: 1. Locate the infrared (IR) lens on the device or the laptop. 2. Align the device IR lens with the printer IR lens. 3. Position the device or laptop 1 meter (3 feet) from the printer and within a 30degree angle from the printer infrared lens.
media and tray compatibility identifying the printer paper paths •=Tray 1 (default tray): Holds a maximum of 150 sheets •=Tray 2 (optional accessory): Holds a maximum of 250 sheets •=Front manual feed: Holds a maximum of 10 sheets •=Rear manual feed: Holds one sheet paper types supported by the printer media type tray 1 tray 2 front manual feed rear manual feed Plain Paper Inkjet Paper Photo Paper Transparency Film Special Paper (Banner paper, restickables, iron transferables) Greeting cards, includin
printing on special media printing on envelopes and cards Print envelopes and cards from Tray 1 of the hp color inkjet printer cp1700 series. •=Dimensions of media: 4 inches x 6 inches (101.6 x 152.4 mm) or larger. Note The hp color inkjet printer cp1700 series supports the printing of Hagaki cards. tips for printing on envelopes To avoid jams and wrinkled or torn output: •=Avoid envelopes that have: •=Slick finish, self-stick adhesives, or clasps. •=Thick, irregular, or curled edges.
selecting the card size 5. Lift the output tray of the printer. lifting the output tray 6. Remove all the papers from tray 1.
7. Insert the stack of cards or envelopes into tray 1. inserting cards 8. Slide in the paper width and length guides to align with the edges of the envelopes or cards. 9. Lower the output tray. 10. Print the document. lowering the output tray printing on thick paper by using the rear manual feed Use the rear manual feed of the printer to print on thick paper such as a card stock and a photo paper. Paper Weight: •=Up to 0.02 inches (0.
Note You can print only one sheet at a time when you use the rear manual feed. tips for printing by using the rear manual feed •=To print in landscape orientation, select the option in the software used. •=To remove the paper after inserting it into the rear manual feed, press the CANCEL button. The printer ejects the paper and cancels the print job. Following are the steps to print using the rear manual feed: 1. Select the File -> Print menu command. 2.
inserting paper in the rear manual feed printing on transparencies To print on transparencies, use: •=HP Premium Transparency films. •=Other transparency films designed for inkjet printers. The steps to print on transparencies are: 1. Remove paper from tray 1. removing paper from tray 1 2. Insert the transparencies with the rough side down and the adhesive strip pointing forward into tray 1. inserting transparencies in tray 1 3.
sliding paper guides 4. Slide the tray back into the closed and locked position. 5. 6. 7. 8. 9. sliding the tray back Select the File -> Print menu command. Click the Properties button in the Print dialog box to display the printer driver. In the Setup tab, select the Best radio button from the Print Quality group box. Select the Transparency Films option from the Paper Type list box. Select the required size for the transparency from the Paper Size list box. selecting the transparency type 10.
If the application in use supports custom-size paper: 1. Set the size of the paper in the application. 2. Create the document. 3. Print the document. If the application in use does not support custom-size paper: 1. Set the size in the printer driver. 2. Create the document. 3. Print the document. Note You might need to reformat existing documents to print correctly on a custom-size paper. The steps to print on custom-size paper are: 1. Lift the output tray of the printer. lifting the output tray 2.
inserting custom-sized paper 4. Slide the width and length guides to the edges of the paper. 5. 6. 7. 8. 9. sliding the paper guides Lower the output tray. Select the File -> Print menu command. Click the Properties button in the Print dialog box to display the printer driver. In the Setup tab, select the paper type from the Paper Type list box. Select the appropriate size of the paper from the Paper Size list box. selecting the paper size 10.
cleaning the printer printer cleaning procedure The hp color inkjet printer cp1700 series does not require scheduled maintenance. However, you should clean the printer to keep it in peak condition. You can also diagnose printer problems easily by cleaning the printer.
opening the top cover of the printer 4. Clean dust or dirt from the paper feed guides by using a dry, lint free cloth. cleaning dust from the paper feed guides 5. Close the top cover.
6. Plug in the power cord. 7. Turn on the printer.
cleaning the printer cleaning the hp color inkjet printer cp1700 series •=To clean the case of the printer: •=Use a soft cloth moistened with water or water mixed with mild detergent •=To clean the inside of the printer •=Use a dry, lint - free cloth •=Do not touch the rollers The hp color inkjet printer cp1700 series does not require scheduled maintenance. However, you should clean the printer to keep it in peak condition. You can also diagnose printer problems easily by cleaning the printer.
opening the top cover 4. Clean dust or dirt from the paper feed guides by using a dry, lint - free cloth. cleaning the paper feed guides 5. Close the top cover.
6. Plug in the power cord. 7. Turn on the printer. closing the top cover plugging in the power cord turning on the printer Use the following guidelines to clean the hp color inkjet printer cp1700: •=To clean the case of the printer: •=Use a soft cloth moistened with water or water mixed with mild detergent. •=To clean the inside of the printer: •=Use a dry, lint - free cloth. •=Do not touch the rollers.
cleaning and maintaining printheads Printheads require little maintenance. Typically, printheads last for one-and-a-half years. Using a single printhead, you can print: •=16,000 black and white pages •=24,000 color pages Ink nozzles might clog due to prolonged exposure to air, and result in incomplete printed characters. To ensure proper printing and avoid incomplete printouts, the printheads must be cleaned, aligned, or replaced. To perform these maintenance activities, use the toolbox or the LCD panel.
pressing and holding the POWER button 2. Press the CANCEL button two times while holding down the POWER button. pressing the CANCEL button with the POWER button pressed 3. Release the POWER button.
levellevel-two cleaning If the level-one cleaning is insufficient, perform the level-two cleaning. The steps to perform level-two cleaning are: 1. Press and hold down the POWER button. pressing the POWER button 2. Press the CANCEL button two times and the RESUME button once while holding down the POWER button. pressing the CANCEL and RESUME button with the POWER button depressed 3. Release the POWER button.
releasing the POWER button levellevel-three cleaning The level-three cleaning is the most comprehensive among the three levels of cleaning but it consumes the maximum ink and time. The steps to perform level-three cleaning are: 1. Press and hold down the POWER button. pressing the POWER button 2. Press the CANCEL button two times and the RESUME button twice while holding down the POWER button.
pressing the CANCEL and RESUME button with the POWER button depressed 3. Release the POWER button. releasing the POWER button cleaning printheads by using the Toolbox Using the Toolbox is the easiest way to clean printheads. Note You need to install the Toolbox to use it. The steps to clean printheads by using the Toolbox are: 1. Select the Start -> Programs -> HP Color Inkjet CP1700 -> HP Color Inkjet CP1700 Toolbox menu command. 2. Click the Printer Services tab in the Toolbox. 3.
clicking the Clean Printheads button aligning printheads by using the Toolbox The steps to align printheads by using the Toolbox are: 1. Select the Start -> Programs -> HP Color Inkjet CP1700 -> HP Color Inkjet CP1700 Toolbox menu command. 2. Click the Printer Services tab in the Toolbox. 3. Click the Align Printheads button in the Printer Services tab.
aligning the printheads 4. Click the Align button in the Align Printheads dialog box to start the alignment process. starting the alignment process aligning printheads by using the LCD panel The steps to align printheads by using the LCD panel are: 1. Press and hold down the POWER button.
pressing the POWER button 2. While holding down the POWER button, press the RESUME button on the LCD panel thrice. After the alignment process is over, the printer prints an alignment page. replacing printheads Replace a printhead when LCD displays a warning message. Note Do not need to replace all the four printheads at once. Replace only the printhead that is exhausted. The steps to replace a printhead are: 1. Turn on the printer. 2. Lift the printhead cover.
lifting the printhead cover 3. Open the printhead access latch by lifting the latch from the rear. opening the printhead access latch 4. Pull the latch forward and down to release the hook from the carriage lock.
pulling the printhead access latch forward 5. Hold both ends of the printhead firmly and pull it up straight out of its slot. pulling out the printhead 6. Install the new printhead in the color-coded slot that matches the color of the printhead.
7. Press the printhead firmly to ensure proper contact. pressing the installed printhead 8. Close the printhead access latch firmly to ensure that the hook catches the carriage lock. closing the printhead latch 9. Close the printhead cover.
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control panel The front panel serves two primary purposes. Firstly, it notifies the users on printer operations (eg. printing, ready), requirement of user intervention (eg. out of paper, replace printhead) and component status (eg. ink level status, print head health). Secondly, the front panel will be used to drive second-order functions such as printing test pages, pen cleaning and alignment. This is achieved through some unique key press sequences.
•=warning display •=user intervention •=unrecoverable error •=special display Display State POWER RESUME CANCEL Normal Operating State Power off printer Disabled Warning Display Power off printer Clears the current warning User Intervention Power off printer Indicate to the printer that the intervention is complete (if required). Disabled Cancels job if in processing job state. Eject page loaded from rear manual feed if in ready state. Cancels job if in processing job state.
maintaining ink cartridges printer cartridge maintenance procedure 1. Ink cartridges do not require maintenance. 2. Life of Ink Cartridge: An ink cartridge should print 1750 pages in black or color. 3. Checking status of ink cartridge: Use the Toolbox to check the status of the ink cartridges. In addition, LCD displays a message when an ink cartridge exhausts and needs to be replaced. Replace ink cartridges when the ink exhausts. 4.
lifting the ink cartridge cover 3. Remove the empty ink cartridge by holding it firmly between the thumb and the forefinger and pulling it out. removing the empty ink cartridge 4. Insert the new ink cartridge into the color-coded slot that matches the color of the ink cartridge.
inserting the new ink cartridge 5. Press the new cartridge firmly to ensure a proper contact after installation. pressing the new cartridge 6. Close the ink cartridge cover.
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changing default hardware settings The printer picks up paper from the currently selected tray. If the currently selected tray is out of paper and the Auto-Pick feature is not turned on: •=The printer displays a message that instructs you to provide paper to that tray. If the currently selected tray is out of paper and the Auto-Pick feature is turned on: •=The printer picks up paper from other trays. auto-pick feature Following are the steps to turn on the Auto-Pick feature: 1.
software features and functions overview Use the options of the Setup and Features tabs in the printer driver of the hp color inkjet printer cp1700 series to perform the following functions: printer driver features printer driver features 1. Print in duplex mode : Print on both sides of a page by using the auto-duplex unit. Perform duplex printing manually if you have not installed the auto-duplex unit. When you select manual duplexing, LCD displays instructions on how to insert paper into the printer. 2.
4. Tile pages : Enlarge and print a page in sections and on different sheets of paper. Use these sheets of paper as tiles to form a large poster. 5. Create and use watermarks : Specify the text to be placed in the background of an existing document. For example, you might want to print draft or confidential diagonally across the first page or all pages of a document. 6. Create a banner : Create a banner by using software, such as Corel Print House, Microsoft Publisher, and Broderbund Print Shop. 7.
printer driver features performing duplexing performing duplexing Print on both sides of a paper by using the hp inkjet color printer cp1700 series. This is called duplexing. Enable the duplexing feature of the hp color inkjet printer cp1700 series by checking the Two-sided Printing (Duplex) check box in the Features tab of the printer driver. 1. Book radio button: Enables the user to print using both sides of a sheet of paper with the binding along the longer edge of the paper like a book. 2.
creating handouts The handout feature enables printing a multiple page document on to a single sheet of paper. Enable the handout feature of the hp color inkjet printer cp1700 series by checking the Handout check box in the Features tab of the printer driver. 1. Pages Per Sheet list box: Enables the user to print a multiple page document in a single sheet of paper. This feature enables printing of upto 16 pages in a single sheet of paper. 2.
creating a booklet The Booklet feature takes the page printing sequence of a multi page document and prints two pages in a single sheet of paper. This enables the user to fold the printed output and bound it to form a booklet. Enabling the booklet feature automatically activates two-sided printing. You enable the booklet feature of the hp color inkjet printer cp1700 series by checking the Booklet Printing check box in the Features tab of the printer driver. 1.
The tiling feature of the hp color inkjet printer cp1700 series enables users to enlarge a page to fit on up to 25 sheets of paper. Access the tiling feature by checking the Tiling check box in the Features tab of the printer driver 1. Sheet list box: You can specify the number of sheets the printable document would span. The number of tiles supported by hp color inkjet printer cp1700 are: •=2x2 •=3x3 •=4x4 2.
creating banners Create a banner by using software, such as Corel Print House, Microsoft Publisher, and Broderbund Print Shop. To perform banner printing, first select the hp banner paper list item from the Paper Type list box in the Setup tab of the printer driver. Next, select the required size of the banner paper from the Paper Size list box. Select the banner paper size from the following: •=Banner – Letter [8.
advanced features Use the advanced features of the hp color inkjet printer cp1700 series driver to set options, such as ink volume and dry time. The steps to set advanced options are: 1. Select the File -> Print menu command to display the Print dialog box. 2. Click the Properties button in the Print dialog box to display the printer driver. 3. Click the Features tab. 4. Select the required option. The advanced features of the hp color inkjet printer cp1700 series driver are: 1.
changing default software settings changing the default printer settings The printer driver stores the default print settings for most applications. Change these settings to: •=Print on different sizes and types of paper. •=Use an optional feature. For example, you need to change the default printer settings to print on both sides of a paper. Following are the steps to change default print settings: 1. Select the Start -> Settings -> Printers menu command to display the Printers window. 2.
troubleshooting usage issues power light of the printer blinks amber and green, alternately symptom cause Power light of the printer blinks amber and green, alternately •= •= solution A nonrecoverable error has occurred. (e.g. a the carriage might be stalled) The latest version of the firmware is absent or the firmware might have been incorrectly flashed •= •= •= Turn off the printer, wait for sometime, and turn on the printer again. Turn off the printer and then on again.
troubleshooting paper jams To clear a paper jam, first check the paper input paths. If the jammed paper is visible from one of the input trays or the front manual feed, carefully pull the jammed paper straight up and out of the printer. Select new paper and reload the printer with it. Note Ensure that the paper is aligned to the right side of the tray. In addition, verify that the guides are adjusted tightly against the stack of paper and they do not wrinkle or bend the paper.
clearing paper jam in tray 2 symptom cause Paper jam in Tray 2 •= •= •= solution Skewed paper Curled paper Incorrectly stacked paper 1. Pull out Tray 2 from the printer. 2. Locate and remove the jammed paper from Tray 2. 3. If you cannot locate the jammed paper, turn off the printer and remove the power cord. 1. Lift the printer off Tray 2. 2. Remove the jammed paper from the bottom of the printer. 3. Place the printer back on top of Tray 2.
print quality troubleshooting poor print quality symptom Poor print quality cause •= •= solution Printer needs cleaning Ink supplies issues •= •= •= Check the printheads and ink cartridges o Check and replace clogged or worn printheads. o Check and replace low or empty ink cartridges. Check the paper quality o Ensure that the paper you are using is not too moist or too rough. Check the inside of the printer o Clean the inside of the printer with a lint-free cloth.
support Table of contents support ................................................................................................................................. 1 flashing firmware / upgrades................................................................................................... 4 flashing firmware / upgrades................................................................................................... 5 controls .............................................................................
Output - printout ................................................................................................................... 18 demo page....................................................................................................................... 18 double-sided demo page .................................................................................................... 19 align printheads ...................................................................................................
Table of figures controls ................................................................................................................................. 6 demo page.......................................................................................................................... 19 pen calibration test ............................................................................................................... 20 list of available tests ...........................................................
flashing firmware / upgrades To flash the printer with the latest firmware flash code, perform the following steps: 1. Download the latest firmware flash code. 2. Set the printer in manufacturing mode by holding down the RESUME button and hitting the POWER button. 3. Initiate the DOS prompt. 4. At the MS-DOS prompt enter the command copy /b " lpt1. 5. To check the firmware flash code version sent, print the 4-button self-test page.
flashing firmware / upgrades Product will ship with FLASH-ROM •=Flash accomplished through Parallel Port •=Can flash be done through USB? Switch to Mask–ROM : approx FCS +6 Current – Firmware flash instructions : •=Set the printer in reflash mode •=Power down •=Power up while depressing the RESUME key •=Open the DOS prompt •=Execute: •=Copy /b lpt1 Note Firmware flash utility to be released by FCS, watch the division web pages for updates To flash a printer with the latest firmware fla
controls controls The front panel serves two primary purposes. It notifies the users on printer operations (eg. printing, ready), requirement of user intervention (eg. out of paper, replace printhead) and component status (eg. ink level status, print head health). Second, the front panel will be used to drive second-order functions such as printing test pages, pen cleaning and alignment. This is achieved through some unique key press sequences.
LCD messages messages that do not require action message explanation INITIALIZING READY PROCESSING JOB CANCELLING JOB ATTENTION POWERING OFF The printer is starting up. The printer is idling. The printer is busy printing. The printer is canceling the current print job. User interaction is required. The printer is switching off.
REPLACE [COLOR] PRINTHEAD The printer detects a faulty ink printhead. •= •= •= [COLOR] PRINTHEAD MISSING The printer cannot detect the ink printhead because it is missing, improperly installed, or defective. •= •= •= BAD INK CARTRIDGE OR PRINTHEAD INCOMPATIBLE [COLOR] PRINTHEAD LOAD [MEDIA TYPE] in [TRAY] PRESS RESUME TO CONTINUE LOAD [MEDIA SIZE] MEDIA IN [TRAY] PRESS RESUME TO CONTINUE 4-8 The printer detects a faulty ink cartridge or printhead. The printhead is not compatible with the printer.
PRINTED PAGE IS DRYING... PRESS RESUME TO CONTINUE Printer has paused printing to let the current page dry •= •= •= •= CLOSE ALL COVERS One or more covers on the printer are open. REAR MANUAL FEED Check to see if the autoNOT duplex unit is installed. AVAILABLE...JOB CANCELLED •= •= •= TRAY 2 NOT AVAILABLE PRESS RESUME OR CANCEL Tray 2 is an optional accessory. If you have not purchased Tray 2, you cannot print from it.
AUTO-DUPLEX UNIT NOT AVAILABLE PRESS RESUME OR CANCEL The auto-duplex unit is an optional accessory. If you have not purchased the auto-duplex unit, you cannot print an autoduplex job. •= This message is for manual duplexing. Indicates that printing on the first side of the media is complete. PRINTHEAD ACCESS The printhead access LATCH OPEN latch is open.
key driver improvements •=Auto-duplexing •=Normal mode printing in 600dpi •=Printing with black ink only •=Windows 2000 user mode driver •=Hagaki support •=Emulate LaserJet Margins •=Symmetrical Margins ADI driver installing a driver on a network If an AutoCAD driver is installed on a network, the process is basically the same as installation on a workstation. It is in two parts: •=Installation on the server. •=Configuration and operation on each client.
PostScript driver printer features Postscript hp color inkjet printer cp1700 ps •= •= •= •= PostScript language Designed for compatibility with PostScript level 3 needs Printer automatically switches between PS and PCL printer languages Used to print from Macintosh computers PostScript features ADI driver driver ADI driver printer •= •= •= features hp color inkjet printer cp1700 hp color inkjet printer cp1700d hp color inkjet printer cp1700 ps •= •= Provides AutoCAD support for graphic designe
windows XP statement •=The Unidriver PCL 3 driver will be available as part of the Windows Update by December 2001 support hp confidential 4 - 13
driver features software drivers available with the hp color inkjet printer cp1700 •=Postscript •=The Postscript software provides an affordable postscript solution for low-end graphic professionals. The RIP software allows customers to print PostScript files. The target customer for the postscript SKU is the graphic artist in small studio who needs a color printer to print comps. OS Support: Windows and Mac •=CAD drivers •=The CAD driver provides AutoCAD support for low-end technical graphics users.
Scale to Fit (ZoomSmart) Color Options Automatic Image Enhancement (*on) Two-sided printing Multiple pages per Sheet Booklet Printing Poster printing Optimized for Fax mode Sepia Media type sensing Media width sensing Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes features and OS support hp confidential 4 - 15
troubleshooting process check the printer setup •=Plug in and power on the printer. •=Check that the network cable is connected. Check that the USB or parallel cable between the printer and the computer or the HP JetDirect print server is connected securely and functioning properly. •=Ensure the printheads and ink cartridges are properly installed. •=Check the LCD control panel for an error message. •=Check that too many programs are not open when trying to perform a task.
diagnostic tests introduction This document explains how to perform built-in internal tests for hp color inkjet printer cp1700 series. The internal tests include: •=Printing a demo page •=Printing a caliberation test page •=Printing a diagnostics test page •=Printing a test page for the two-sided printing module. •=Printing a Skew Measurement test page. Use internal tests to verify that the printer's internal firmware is functioning properly.
printhead health The steps to display the printhead health information are: 1. Turn on the printer. 2. Press and hold down the POWER button. 3. While holding down the POWER button, press the CANCEL button thrice and the RESUME button thrice. 4. Release the POWER button. The health of printheads is displayed in the KCMY sequence. pages picked: tray 1 The steps to identify the number of pages picked in tray 1 are: 1. Press the CANCEL button four times. 2. Press the RESUME button three times.
demo page doubledouble-sided demo page Print a double-sided demo page to check whether the printer is working with the auto-duplex unit. Note To print a double-sided demo page, a power supply connection is required. Print a double-sided demo page by using the CANCEL button and the RESUME button on the LCD control panel. The steps to print a double-sided demo page are: 1. Turn on the printer. 2. Press and hold down the POWER button. 3. Press the CANCEL button three times. 4. Press the RESUME button once.
pen calibration test After the alignment process is over, the printer prints an alignment page. list of available tests A self-test page verifies if the: •=Printer is connected to the computer properly. •=Printer and printer software are functioning properly. To obtain a list of available tests: 1. Press the RESUME button four times.
list of available tests self diagnostic page Information displayed on the Diagnostic page: •=Printer information: Firmware version number, Model, and Service ID •=Printhead information: Technical information on printhead performance •=Technical information: Technical information on printheads and ink cartridges The steps to print a Diagnostic page are: 1. Press and hold down the POWER button. 2. While holding down the POWER button, press the CANCEL button once.
self-diagnostic page paper path calibr calibration ation data The steps to print the paper data are: 1. Press the CANCEL button once. 2. Press the RESUME button once. The paper path data is displayed in a printout. NVRAM contents The steps to print the NVRAM contents are: 1. Press the CANCEL button once.
2. Press the RESUME button twice. NVRAM contents The contents of the NVRAM are displayed in a printout. technical diagnostic page The steps to print a technical diagnostic page are: 1. Press the CANCEL button once. 2. Press the RESUME button five times. The technical diagnostic page is printed. It contains advanced configuration information for use of CCC and service center users.
technical diagnostic page spot sensor check The spot sensor check is useful to service Center and test the accuracy of the spot sensor. The steps to test the spot sensor are: 1. Press the CANCEL button thrice. 2. Press the RESUME button four times. skew test - econofast mode - A size - tray 1 Use the skew test to test for paper tray with the specified location, paper size, and print mode. The steps to perform the skew test are: 1. Press the CANCEL button six times. 2. Press the RESUME button seven times.
skew test - econofast mode - A size - tray 2 Use the skew test to test for paper tray with the specified location, paper size, and print mode. The steps to perform the skew test are: 1. Press the CANCEL button six times. 2. Press the RESUME button eight times. skew test - econofast mode - B size - tray 1 Use the skew test to test for paper tray with the specified location, paper size, and print mode. The steps to perform the skew test are: 1. Press the CANCEL button six times. 2.
tests with no output continuous H pattern Use the continuous H pattern to stress test the printer. The printer picks paper continuously and prints a page each of the letter H. To print the continuous H pattern: 1. Press the RESUME button eight times. continuous color H pattern Use the continuous color H pattern to stress test the printer. The printer picks paper continuously and prints a page each of the letter H. The steps to print the continuous color H pattern are: 1. Press the CANCEL button once. 2.
continuous pick: main To diagnose the causes for paper handling problems, such as paper jams, perform the continuous paper pick test. The steps to perform the continuous paper pick test from tray 1 are: 1. Press the CANCEL button four times. 2. Press the RESUME button six times. continuous pick: 2nd To diagnose the causes for paper handling problems, such as paper jams, perform the continuous paper pick test. The steps to perform the continuous paper pick test from tray 2 are: 1.
product troubleshooting and issue resolution symptom cause Unexpected printer shutdown solution •= No power supply •= Printer overheate d 1. Ensure that the power cord is connected firmly to the printer and a working outlet. 2. Check if power cord is defective. 3. Ensure that the printer is turned on and the color of the POWER light on the LCD panel of the printer is green. 4. Restart the printer. 1. Check the printer vents. 2.
symptom Content on the page is missing or incorrect cause •= •= •= Placement of the text or graphics is incorrect solution Incorrect paper size Incorrect Margins for print job Specialized color settings printing Incorrect page settings 1. Check margin settings. 2. Ensure that the margin settings for the document do not exceed the printable area of the printer. 3. Check color print settings. 4. Deselect the Grayscale option in the Print Settings dialog box. 1. Check the page orientation. 2.
performing print software troubleshooting HP offers: •=Support services to troubleshoot and diagnose printer problems •=Instructions for service and repair •=Documentation for troubleshooting •=Online and telephone support for troubleshooting •=URL for support: •=During the warranty period, customers receive assistance from HP Customer Care Center •=Before calling a Customer Care Center representative, the customer needs to provide information regarding: •=Results of a configuration page, brand and model of
performing internal diagnostic tests diagnostic test : output - LCD panel panel test keypanel sequence description Firmware revision Most recent error code Display Printhead health Pages Picked: Tray 1 Pages Picked: Tray 2 Serial Number 5 6 Available as LCD information Available as LCD information 33 Shows health of printheads in KCMY sequence Total numbers of pages picked from tray 1 Total numbers of pages picked from tray 2 Displays serial number of the printer 43 44 45 output - LCD panel diagno
repackage for return shipment Perform the following checks while repackaging the printer for return shipment: •=Ensure that the ink cartridges are removed. •=Ensure that the printheads are removed.
escalation and support by region North America Support FlowEnd Customer->Dealer->Call Center->Division-> Escalation FlowEnd Customer->Dealer->Call Center->Division-> Middle East Support FlowEnd Customer->Dealer->Call Center->Division-> Escalation FlowEnd Customer->Dealer->Call Center->Division-> Latin America Support FlowEnd Customer->Dealer->Call Center->Division-> Escalation FlowEnd Customer->Dealer->Call Center->Division-> Europe Support FlowEnd Customer->Dealer->Call Center->Division-> Escalation Flo
service and repair Table of contents service and repair................................................................................................................... 1 run tests................................................................................................................................. 4 Diagnostic Test : Output - LCD Panel ...................................................................................... 4 Diagnostic Test : Output - printout ....................................
print media problems ............................................................................................................ 33 print media....................................................................................................................... 33 troubleshooting the demo page .............................................................................................. 35 troubleshooting the demo page .......................................................................................
Table of figures exploded view ....................................................................................................................... 6 repair flowchart...................................................................................................................... 9 Step 1................................................................................................................................. 17 Step 2.............................................................................
run tests Diagnostic Test : Output - LCD Panel test description procedure Firmware Revision Most recent error code Display Printhead health Press the RESUME button five times. Press the RESUME button six times. Press the CANCEL button and the RESUME button three times.
Diagnostic tests: Output - printout Diagnostic Tests : No Output - (Action to be performed) test description procedure Continuous H pattern Continuous color H pattern Press the RESUME button 8 times. Press the CANCEL button one time and the RESUME button three times. Press the CANCEL button two times. Press the CANCEL button two times and the RESUME button one time. Press the CANCEL button two times and the RESUME button two times. Press the CANCEL button two times and the RESUME button five times.
exploded view 5-6 S. No. Part Name exploded view Service Bar codes Level Part Number 1. Serial label NV C8108-67025 2.
2a. jetdirect 200m NV J6042A 3. Cover LIO SVC NV C8108-67014 4. Assy. Tray Main NV C8108-67044 5. 2nd Bin SVC NV C8108-67052 6. Output tray NV C8108-67045 7. Assy. Door Main NV C8108-67020 8. Assy. Access Door NV C8108-67022 9. NV C8108-67036 10. Assy. Cleanout Trough Duplex Unit SVC NV C8108-67053 11. Assy. Pick Roller NV C8108-67039 12. Case-Right SVC NV C8108-67017 13. Case-Left SVC NV C8108-67016 14. Bezel SVC NV C8108-67015 15. NV C8108-67018 16.
26. 27. 28. 29. 5-8 Bottom Cover Main Case Holder raceway/hanger SVC Assy.
repair flowchart repair flowchart service and repair hp confidential 5-9
high failure rate parts part number part name part AFR or % repair C8108-67011 C8108-67013 C8108-67019 C8108-67045 C8108-67003 C8108-67010 C8108-67012 C8108-67016 C8108-67017 C8108-67020 C8108-67022 C8108-67044 Assy. Service Station SVC Assy. Ink Supply Station SVC Assy. Case Main SVC Assy. Output Tray SVC Base absorber/basin SVC Encoder Strip SVC Assy. Replaceable IDS SVC Case - Left SVC Case - Right SVC Assy. Door Main SVC Assy. Access Door SVC Assy. Tray Main SVC 15.00% 15.00% 15.00% 15.00% 10.
crew parts Assy. Cleanout Trough SVC - C8108C8108-67036 1. Push the two buttons located on both sides of the cleanout trough to remove it. Assy. Tray main - C8108C8108-67044 1. Lift the output tray. 2. Pull to remove the main tray. Assy. Output tray - C8108C8108-67045 1. 2. service and repair Lift the output tray. Pull to remove the output tray.
non VV-coded parts 2nd bin SVC - C8108C8108-67052 1. Lift the printer off the 2nd bin SVC. Assy. Door Main - C8108C8108-67020 1. 2. Lift the Assy. Door Main. Release the two tabs and remove the Door Main. Assy.
1. 2. Lift the access door. Loosen the two catches of the access door and remove it. Cover LIO SVC - C8108C8108-67014 1. Remove the LIO cover from its slot. Duplexer SVC - C8108C8108-67053 1. Push the buttons located on both sides of the auto-duplex unit to remove it.
Assy. Pick Roller SVC - C8108C8108-67039 First remove the following: 1. Auto-duplex unit/ rear access panel 1. 2. Use long nosed pliers to turn the catch clockwise. Remove the Assy. Pick roller. Case Left SVC - C8108C8108-67016 First remove the following: 1. Auto-duplex unit/ rear access panel 2. Assy. Pick Roller 2 screws 5 - 14 1. 2. Use a T-20 bit screwdriver to remove the T-20 screws. Remove Case Left.
Case Right SVC - C8108C8108-67017 First remove the following: 1. Auto-duplex unit/ rear access panel 2. Assy. Pick Roller 2 screws 1. 2. Use a T-20 bit screwdriver to remove the T-20 screws. Remove Case Right. Bezel SVC - C8108C8108-67015 1. Lift the Main door. 2. Use a flathead screwdriver to release the six catches and remove the Bezel.
Cover Key panel - C8108C8108-67018 First remove the following: 1. Bezel 2 screws 1. 2. Using a screwdriver remove the T-10 screws. Remove the cover key panel. Assy. Lightpipe SVC and PCA Key panel - C8108C8108-67021 & C8108C8108-67007 First remove the following: 1. Bezel 2.
4 screws 1. 2. 3. 4. Using a screwdriver remove the T-10 screws. Pull out the harness. Release the four catches located on the back. Remove the Assy. lightpipe and the PCA key panel. Assy. Case Main SVC - C8108C8108-67019 First remove the following: 1. Assy. Tray Main 2. Assy. Output tray 3. Assy. Door Main 4. Assy. Access Door 5. Case Left 6. Case Right 7. Bezel 8. Cover Key Panel 9. Assy.
1 screw 1. Remove the T-20 screw and push the cable through the slot. 2. Use a flathead screwdriver to release the six locks located at the bottom of the printer. 3. Remove the Assy. Case Main. PCA Assy. Logic SVC - C8108C8108-67005 First remove the following: 1. Auto-duplex unit/ rear access panel 2. Assy. Pick Roller 3. Case Right Step 1 3 screws 1. 2. 3. 4. Step 2 Remove the T-10 screws. Pull the harness. Remove the flexi cable. Pull out the harness and the flexi cable.
7. 8. 9. 10. 11. Bezel Cover Key Panel Assy. Lightpipe & PCA key panel Assy. Case Main PCA Assy. Logic 3 screws 1 screw 1. 2. 3. 4. Remove the T-10 screws. Remove the T-20 screw to remove the green harness. Use a flathead screwdriver to remove the power harness. Remove the power supply unit. Assy. USB SVCSVC- C8108C8108-67006 First remove the following: 1. Assy. Tray Main 2. Assy. Output tray 3. Assy. Door Main 4. Assy. Access Door 5. Case Left 6. Case Right 7. Bezel 8. Cover Key Panel 9. Assy.
2. Detach the Assy. USB SVC. PCA Duplexer Interconnect - C8108C8108-67031 First remove the following: 1. Assy. Door Main 2. Auto-duplex unit/ rear access panel 3. Assy. Pick roller 4. Case Left Step 1 1 screw 1. 2. Step 2 Remove the T-10 screw. Turn the Duplexer Interconnect unit to pull out the harness. Assy. Service Station - C8108C8108-67011 First remove the following: 1. Assy. Door Main 2. Auto-duplex unit/ rear access panel 3. Assy. Pick roller 4.
1 screw 1. 2. 3. 4. 5. 6. Remove the T-10 screw. Slide out the Encoder strip from its slot in the Encoder holder. Remove the Encoder holder. Use manual uncap, if necessary. Pull out the two harnesses. Remove the Assy. Service station. Assy. Ink Supply Station - C8108C8108-67013 First remove the following: 1. Assy. Tray Main 2. Assy. Output tray 3. Assy. Door Main 4. Assy. Access Door 5. Auto-duplex unit/ rear access panel 6. Assy. Pick roller 7. Case Left 8. Bezel 9. Cover Key Panel 10. Assy.
2. Pull out the (Black and white) harness and the motor harness. 3. Use long nosed pliers to cut the clip to remove the harness. 4. Remove the ink supply station. Remove Ink Supply Station - C8108-67013 Base Absorber/Basin SVC - C8108C8108-67003 First remove the following: 1. Assy. Tray Main 2. Assy. Output tray 3. Assy. Door Main 4. Assy. Access Door 5. Auto-duplex unit/ rear access panel 6. Assy. Pick roller 7. Case Left 8. Bezel 9. Cover Key Panel 10. Assy. Lightpipe & PCA key panel 11. Assy.
Bottom Cover - Main Case SVC - C8108C8108-67023 First remove the following: 1. Assy. Tray Main 2. Assy. Output tray 3. Assy. Door Main 4. Assy. Access Door 5. Auto-duplex unit/ rear access panel 6. Assy. Pick roller 7. Case Left 8. Bezel 9. Cover Key Panel 10. Assy. Lightpipe & PCA key panel 11. Assy. Case Main 12. PCA Duplexer interconnect 13. Assy. Service station 14. Assy. Ink supply station 15. Base absorber/ basin SVC 1. Use long nosed pliers to push the two tabs located on the bottom cover. 2.
9. 10. 11. 12. 13. Bezel Cover Key Panel Assy. Lightpipe & PCA key panel Assy. Case Main Assy. Service station Step 1 Step 2 5 screws 1. 2. 3. Step 3 Remove the T-10 screws. Lift the printhead access latch to remove the hanger SVC. Separate the hanger SVC and the Assy. Replaceable IDS. Encoder Strip - C8108C8108-67010 First remove the following: 1. Assy. Tray Main 2. Assy. Output tray 3. Assy. Door Main 4. Assy. Access Door 5. Auto-duplex unit/ rear access panel 6. Assy. Pick roller 7. Case Left 8.
9. 10. 11. 12. 13. 14. 1. 2. 3. Bezel Cover Key Panel Assy. Lightpipe & PCA key panel Assy. Case Main PCA Duplexer interconnect Assy. Service station Assy. Ink supply station Remove the Encoder strip from its slot. Remove the Encoder strip from its slot in the Encoder holder. Slide out the Encoder strip.
troubleshooting powerpower-on problems Fig 5.
symptom cause solution Power on and printer response issues Access doors open Check the Access Doors: Ensure the Top Cover and Carriage Access Cover are firmly closed. If the LCD panel displays the message CLOSE ALL COVERS, open and reclose all access doors. Check the vents. If the printer's vents are covered, and the printer overheats, it automatically turns off. Ensure the vents are not covered and the printer is placed in a cool, dry location.
Note If PCA/power supply is replaced, hardware tests must be performed.
troubleshooting printer initialization problems Fig 5.
symptom cause solution Service station mechanism Rotate the gears of the Service Station Motor Assembly to ensure the Wiper Assembly can move freely within the Service Station Mechanism Assembly. If the Carriage Lock is not releasing, check the Carriage Lock and check the Service Station for movement. If the Carriage Assembly does not move out of the home position or return to the home position, clean the electrical contacts on the printheads and print cradle. Remove the printheads from the printer.
troubleshooting LCD messages Fig 5.86 troubleshooting LCD messages The following table lists the messages that does not require an action: message explanation INITIALIZING READY PROCESSING JOB CANCELLING JOB ATTENTION POWERING OFF The printer is starting up. The printer is idle. The printer is busy printing. The printer is canceling the current print job. User interaction is required. The printer is powering off.
[COLOR] INK CARTRIDGE MISSING The printer cannot detect the ink cartridge because it is missing, improperly installed, or defective. [COLOR] INK IS LOW The specified ink cartridge is running low on ink. The expiration date for the specified ink [COLOR] INK CARTRIDGE EXPIRED cartridge has passed. REPLACE [COLOR] PRINTHEAD The printer detects a faulty ink printhead. [COLOR] PRINTHEAD MISSING The printer cannot detect the ink printhead because it is missing, improperly installed, or defective.
print media problems Fig 5.87 troubleshooting paper feed problems print media symptom cause solution Special media does not pull in Media is curled Uncurl and flatten media as much as possible by physically curling it in the opposite direction Loosen Width Adjuster if necessary. Envelope Feed Width Adjuster is too tight against envelope Too many envelopes in the Envelope Feed service and repair The Envelope Feed only supports one envelope at a time. To print more than one envelope, use Tray 1.
Paper does not pull in 5 - 34 Left Width Adjuster Check, if Left Width Adjuster is pressed too tightly against paper stack. Loosen it slightly. Paper stack Reduce paper stack height to level height indicated by the yellow sticker on right wall of Input Tray. Dirt accumulated Use the cleaning kit to clean the on pick and drive rollers. Replace Drive Shaft/Pivot rollers Assembly if cleaning several times does not help. Paper Motor Listen and look for motor and roller movement.
troubleshooting the demo page Fig 5.
troubleshooting the demo page symptom cause solution Protective tape on printheads Each new printhead is packaged with protective plastic tape covering the ink nozzles. Check each printhead and remove tape if necessary. Click Start on the task bar Highlight Settings and click Printers. Double-click the HP printer icon. In the menu bar, click Printer and select Properties . Click Print Test Page at the bottom of the page. The printer prints a Self-test page.
troubleshooting paper eject problems Fig 5.
troubleshooting paper eject problems symptom cause solution Skew Test Failure Input Tray not inserted correctly. Paper stack not fitting Length and Width Adjusters too tight Paper stack height is below the indicator Dirt accumulates on Drive Rollers Paper does not Exit Printer The ramp maybe incorrectly assembled Room for exiting paper To check for skew test failure, print a Diagnostic page. Fold the Diagnostic page in half. Ensure the skew test symbols in each corner of the page line up correctly.
error codes Introduction There are two types of errors that will highlight potential problems to the user. The first is recoverable, which the user can resolve, and the second is unrecoverable, which is generally not solvable by the user and will cause the printer to stop functioning altogether. Note If the printer is in the Menu state, error messages will not be displayed until the printer is back in the Ready state.
5 - 40 REPLACE [COLOR] INK CARTRIDGE The printer detects a faulty ink cartridge. [COLOR] INK CARTRIDGE MISSING The printer cannot detect the ink cartridge because it is missing, improperly installed, or defective. [COLOR] INK IS LOW [COLOR] INK CARTRIDGE EXPIRED REPLACE [COLOR] PRINTHEAD The specified ink cartridge is running low on ink. The expiration date for the specified ink cartridge has passed. The printer detects a faulty ink printhead.
LOAD [MEDIA SIZE] MEDIA IN [TRAY] PRESS RESUME TO CONTINUE PRINTED PAGE IS DRYING... PRESS RESUME TO CONTINUE For a print job that automatically selects the media type, the printer requires media of the specified size to be loaded into the specified paper tray. Printer has paused printing to let the current page dry CLOSE ALL COVERS REAR MANUAL FEED NOT AVAILABLE...JO B CANCELLED One or more covers on the printer are open. Check to see if the auto-duplex unit is installed.
PRINTHEAD ACCESS LATCH OPEN The printhead access latch is open. REAR ACCESS PANEL OPEN The rear access panel is not installed correctly or at all in the printer. Displays the language in which the LCD shows messages. LANGUAGE= [LANGUAGE] 5 - 42 hp confidential Open the printhead cover, close the printhead access latch, and then close the printhead cover. You will have to use some force to close the printhead access latch.
troubleshooting problems with parts part description symptom recommended action (OOPS Sensor) Door sensor (combined) Media sensor Continuous paper feed Replace the sensor. Indicates carriage door open No detection of transparency. Transparency detected when paper present. Replace the sensor. Line sensor Carriage Assembly No auto pen alignment Carriage slams to the end Use hot keys to disarm or replace Media Sensor.
No power light. Service Station does not move smoothly. Carriage does not move out of home position. Drive Shaft/Pivot Assembly rollers do not rotate. No paper feed. Self-Test does not look OK. Gaps in Test pattern. Encoder Strip Paper Motor Printer/Carriage stall. Error code displayed if alignment extremely poor. Drive Shaft/Pivot Assembly rollers do not rotate. No roller movement. Drive Shaft/Pivot Assembly Noise form left side of printer. Paper jam cannot be cleared. Paper skewed.
troubleshooting unusual noises symptom Fig 5.90 troubleshooting unusual noises cause solution Noise from the right side of Printer Faulty Service Station Assembly Noise from the left side of Printer Faulty Paper Motor service and repair If the right side of the printer is making unusual noises, the Service Station Assembly or one of its parts may be faulty. If the left side of the printer is making unusual noises, the Paper Motor may be faulty.
Noise from the rollers Noise from the carriage 5 - 46 Faulty Drive Shaft/Pivot Assembly and the Up/Rear Paper Guide Assembly Carriage Shaft The Drive Shaft/Pivot Assembly and the Up/Rear Paper Guide Assembly have rollers responsible for feeding the paper in to the printer. Faulty rollers cause unusual noises. Check the Carriage Shaft for dirt particles. To check the sliders on the Carriage, you must remove the Carriage.
troubleshooting setup issues symptom cause Printer is not responding Power connection faulty service and repair solution Press and hold down the POWER button on the printer for a few seconds. After a brief printer startup, a steady green light should appear next to the button. If the printer does not turn on, ensure that the printer cable is firmly connected to the computer. Ensure that the power cable is connected to a working outlet.
Incorrect hardware / accessories / supplies installation Check the printer setup. Ensure that the following components are loaded correctly: Ink cartridges Printheads Paper Ensure that all the printer covers are closed. Power light of the printer blinks amber and green, alternately 5 - 48 Ensure that the tape is removed from printheads. Ensure that the paper is loaded correctly into the tray. Ensure that the paper is not jammed in the printer. Ensure that the printer is selected as the default printer.
Printer takes a long time to print Incorrect configuration Inadequate hard disk space in the spool directory Incorrect configuration of hardware on the PC side Low ink supply Ensure that the computer meets the minimum operating system requirements for the printer. At least 50 MB of hard disk space should be available in the following cases: To print on 279 x 432 mm (11 x 17 inches) or A3 paper To print graphics-intensive files Ensure that the port settings configuration in the computer is set to ECP.
print quality troubleshooting symptom cause solution Poor print quality Printer needs cleaning Ink supplies issues Meaningless characters printed Incorrect connectivity Incorrect document settings Check the printheads and ink cartridges Check and replace clogged or worn printheads. Check and replace low or empty ink cartridges. Check the paper quality Ensure that the paper you are using is not too moist or too rough.
Voltage of Power Supply Assembly Voltage of Logic PCA Main Harness Note Disconnect the Power Supply Harness Assembly from the Power Supply PCA. Use a multimeter to check the output voltage of the Power Supply Assembly. It should measure +19V (B+). Reconnect the Power Supply Harness Assembly when you are finished. Turn the printer off and then power the printer on again. It might also be due to an Opto-coupler failure or Power MOSFET failure.
Carriage assembly If the Carriage Lock is not releasing, moves out of home check the Carriage Lock and check the position Service Station for movement. If the Carriage Assembly does not move out of the home position or return to the home position, clean the electrical contacts on the printheads and print cradle. Remove the printheads from the printer. Clean the electrical contacts on the print cradle with a dry cotton swab. Clean the electrical contacts on the printheads with a dry, lint free cloth.
Paper Motor power supply Electrical contacts Listen and look out for motor and roller movement. If no movement is present, use a multimeter to probe contacts. If power is not live, the Paper Motor Power Supply has failed. Change Main Harness if necessary troubleshooting the demo page symptom cause solution Protective tape on Each new printhead is packaged with printheads protective plastic tape covering the ink nozzles. Check each printhead and remove tape if necessary.
troubleshooting paper eject problems symptom cause solution Skew Test Failure Input Tray not inserted correctly. Paper stack not fitting Length and Width Adjusters too tight Paper stack height is below the indicator Dirt accumulates on Drive Rollers To check for skew test failure, print a Diagnostic page. Fold the Diagnostic page in half. Ensure the skew test symbols in each corner of the page line up correctly. For example, the lines associated with 1=A should fall between the 2 lines 1 1=C.
troubleshooting unusual noises symptom cause solution Noise from the right Faulty Service If the right side of the printer is making side of Printer Station Assembly unusual noises, the Service Station Assembly or one of its parts might be faulty. Noise from the left Faulty Paper If the left side of the printer is making side of Printer Motor unusual noises, the Paper Motor might be faulty.
Wrong fonts printed Jagged text Fonts in document are non-standard or customized Use of nonstandard fonts Check the fonts used. Check the available fonts. Check whether the font that is incorrectly printed is a TrueType font. Check the chosen font type. Check the font type of the software. Check the bitmap image of text.
nonrecoverable error codes Note XX or XXXX signifies any digits, substitutes in their place in the character sting error description recommended action C00300xx C00400xx Pen Problems Carriage stall, shutdown C00600xx Service Station Problems C011xxxx; C012xxxx Problems with carriage board, Power supply, PCA logic board Pen & Supply errors Real Time Clock errors Replace sensor.
part description symptom recommended action (OOPS Continuous paper feed Replace sensor. Sensor) Door sensor Indicates carriage door Replace sensor. (combined) open Media sensor •= No detection of •= Use hot keys to disarm or replace transparency. Media Sensor. •= Transparency detected •= Check paper skew-skewed paper when paper present. can make Media Sensor detect transparency instead of paper. Line sensor No auto pen alignment Replace sensor.
Logic PCA Garbled display. No response from printer after pressing buttons. Running dots. No power light. Service Station does not move smoothly. Carriage does not move out of home position. Drive Shaft/Pivot Assembly rollers do not rotate. No paper feed. Self-Test does not look OK. Gaps in Test pattern. Encoder Strip Paper Motor Drive Shaft/Pivot Assembly Printer/Carriage stall. Error code displayed if alignment extremely poor. Drive Shaft/Pivot Assembly rollers do not rotate. No roller movement.
5 - 60 hp confidential service and repair
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