4500, 4500 N, 4500 DN Printer User Guide How to Use This Online User Guide Where to Look for More Information Locating Printer Components Locating Consumables HP Product Support HP Customer Support Contents Index ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ English
HP Color LaserJet 4500, 4500 N, 4500 DN Printer User Guide _________________
© Copyright Hewlett-Packard Company, 1998 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Part number: C4084-90937 First edition, 6/98 Warranty Trademark Credits The information contained in this document is subject to change without notice. Adobe is a trademark of Adobe Systems Incorporated which may be registered in certain jurisdictions.
Contents Where to Look for More Information . . .. . . . . . . . . . . . . . . . . . . . . .11 Setting Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 How to Use This Online User Guide . . . . . . . . . . . . . . . . . . . . . . . .13 Finding Information in .pdf Documents . . . . . . . . . . . . . . . . . . .13 Viewing .pdf Documents . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 I/O Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 EIO Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Calibration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Resets Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Duplex Printing Accessory for Two-Sided Printing. . . . . .70 Control Panel Settings for Duplex Printing . . . . . . . . . . . . . . . .71 Options for Binding Duplex Printing Jobs . . . . . . . . . . . . . . . . .72 Special Printing Situations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Printing a Different First Page . . . . . . . . . . . . . . . . . . . . . . . . . .73 Printing on Custom-Size Media . . . . . . . . . . . . . . . . . . . . . . . . .
Enhanced I/O (EIO) Configuration . . . . . . . . . . . . . . . . . . . . . . . . .100 HP JetDirect Print Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Available Enhanced I/O Interfaces. . . . . . . . . . . . . . . . . . . . . .101 NetWare 3.x- and 4.x-Based Products . . . . . . . . . . . . . . . . . .101 Windows and Windows NT Networks . . . . . . . . . . . . . . . . . . .101 IBM OS/2 LAN Server and Warp Server Networks . . . . . . . . .102 UNIX Networks . . . . . . . . . . . . . . . .
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 Tips for Avoiding Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . .139 Clearing Jams in the Middle Front Drawer Area . . . . . . . . . . .140 Clearing Jams in the Tray 2 Area . . . . . . . . . . . . . . . . . . . . . .141 Clearing Jams in the Optional Tray 3 Area . . . . . . . . . . . . . . .142 Clearing Jams in the Rear Door Areas . . . . . . . . . . . . . . . . . .
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197 Laser Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197 Material Safety Data Sheet (MSDS) . . . . . . . . . . . . . . . . . . . .197 Laser Statement for Finland. . . . . . . . . . . . . . . . . . . . . . . . . . .198 Appendix D Warranty and Support Information Hewlett-Packard Warranty Statement . . . . . . . . . . . . . . . . . . . . . .201 HP Maintenance Agreements . . . . .
Where to Look for More Information . . . Several references are available for use with this printer. For additional copies of the guides below, contact HP Direct at 1-800-538-8787 (U.S.) or contact your HP-authorized dealer. Additional information is available at http://www.hp.com. Setting Up the Printer Getting Started Guide Step-by-step instructions for installing and setting up the printer.
Using the Printer Online User Guide Detailed information on using and troubleshooting the printer. Available for installation on your computer from the CD-ROM that came with the printer. Quick Reference Guide Tips and quick information in a booklet to keep by the printer. See your network administrator for the copy that came with the printer. Online Help Information on printer options that are available from within printer drivers. To view a Help file, access the online Help through the printer driver.
How to Use This Online User Guide This user guide is provided as an Adobe™ Acrobat Reader .pdf document. This section will help familiarize you with using .pdf documents. Finding Information in .pdf Documents To find specific information in a .pdf document, click Contents or Index in the upper-left corner of the Acrobat Reader window, and then click the topic you want. Viewing .pdf Documents For complete instructions on how to view .pdf documents, see the online Help included with Acrobat Reader.
Paging Through a Document The following options are available for paging through a document. To go to the next page: Click the Next Page button in the toolbar, or press the Right Arrow or Down Arrow. To return to the previous page: Click the Previous Page button in the toolbar, or press the Left Arrow or Up Arrow. To go to the first page: Click the First Page button in the toolbar. To go to the last page: Click the Last Page button in the toolbar.
1 The HP Color LaserJet 4500 Printer Overview This chapter describes the features and specifications of the HP Color LaserJet 4500, 4500 N, or 4500 DN printer. The chapter includes the following sections: ● Printer Features ● Managing Memory ● Locating Printer Components ● Controlling Print Jobs ● Printer Supplies and Accessories ● HP JetSend Communications Using Your Printer Information on using the printer to perform common tasks is presented throughout this guide.
Printer Features This printer combines the quality and reliability of Hewlett-Packard printers with the features listed below. For more information on printer features, see the Hewlett-Packard website at http://www.hp.com.
Duplex Printing ● Duplex printing accessory mounts directly beneath the printer for two-sided printing (included with the HP Color LaserJet 4500 DN Printer) Connectivity ● Bidirectional parallel port requires a “C” connector ● Two Enhanced Input/Output (EIO) slots ● HP JetDirect print server (EIO network card) (included with the HP Color LaserJet 4500 N and 4500 DN Printers) ● PowerSave setting (meets ENERGY STAR guidelines) ● High content of recyclable components and materials Environmental F
Factors Affecting Printer Performance Several factors affect the time it takes to print a job. Among these is printer speed, measured in pages per minute (ppm). Factors that affect printer speed include special media (such as transparencies, glossy media, and heavy media) and custom-size media. The time required to download a print job from the computer to the printer also affects print speed.
Managing Memory This printer supports up to 208 MB of memory. You can add additional memory by installing Dual Inline Memory Modules (DIMMs). To allow for memory expansion, the printer has three available DIMM slots, which accept 4, 8, 16, 32, or 64 MB of RAM each. For information on installing printer memory, see Appendix A. The printer features Memory Enhancement Technology (MEt), which automatically compresses page data to provide the most efficient use of the printer’s RAM.
Locating Printer Components The following illustrations identify the locations and names of key components of this printer.
Figure 1-2 EN Rear View (shown with 500-sheet paper feeder and duplex printing accessory) 1 Rear Door (fuser access) 2 Rear Output Bin Door 3 Optional Duplex Printing Accessory Cover 4 Optional Duplex Printing Accessory Power Receptacle 5 Printer Power Receptacle 6 EIO slots 7 Parallel Connector (“C” connector) 8 Memory Access Chapter 1 21
Controlling Print Jobs Three options are available for controlling print jobs: ● Select printer settings through your software application or the printer driver (recommended method) ● Select printer settings using the printer control panel ● Enter printer commands directly into files Select printer settings through your software application or the printer driver The optimal way to control the printer is through your software application or the printer driver.
Printer Supplies and Accessories You can increase the capabilities of your printer by adding accessories. To order printer accessory products, call Hewlett-Packard’s Direct Marketing Division. (See the Warranty and Support chapter of this guide for phone numbers.) Accessory Product Number Description Additional Information Memory (DIMMs) C4140A C4141A C4142A C4143A C4144A 4 MB 8 MB 16 MB 32 MB 64 MB This printer uses dual inline memory modules (DIMMs) exclusively.
HP JetSend Communications HP JetSend is a new technology from Hewlett-Packard that allows network devices to communicate directly with each other. Devices that feature the HP JetSend technology can exchange information directly with other devices that are connected via an intranet. Sending devices include JetSend-enabled scanners and PCs. Receiving devices include JetSend-enabled PCs. HP JetSend technology enables flexible, direct communications between network devices.
2 Using the Printer Control Panel Overview This chapter helps you use the printer control panel to maximize printer performance. This chapter includes the following sections: Note EN ● When to Use the Printer Control Panel ● Locating Printer Control Panel Features ● Using Printer Control Panel Menus ● Using the Printer Control Panel in Shared Environments ● Changing Printer Control Panel Configuration Settings Unless otherwise specified, “control panel” refers to the printer’s control panel.
When to Use the Printer Control Panel Hewlett-Packard has designed the printer control panel to facilitate making printing selections when your software does not provide them.
Locating Printer Control Panel Features 10 9 1 2 8 7 3 4 5 6 Figure 2-1 Printer Control Panel 1 Attention Indicator Light 2 Menu Key* 3 Item Key* 4 Value Key* 5 Select Key 6 Cancel Job Key 7 Go Key 8 Data Indicator Light 9 Ready Indicator Light 10 Printer Control Panel Display *Rocker keys Note EN The Item key is also used to navigate through the online Help system.
Using Printer Control Panel Keys The following table summarizes the function of each printer control panel key. Key Function GO Dependent upon the status of the printer. Normally, GO activates printing using current settings or directs the printer to proceed with the process designated on the control panel. If the printer is offline, pressing GO will return the printer to the READY state. CANCEL JOB Terminates the job that is currently printing.
Interpreting Control Panel Indicator Lights The following table explains the meaning of the printer control panel indicator lights. Indicator On Off Flashing Ready (green) Printer is online (able to accept and process data). Printer is offline. Printer is attempting to stop printing and go offline. Data (green) Processed data is present in the printer, but more data is needed to complete the job. No data is being received or processed. Data is being received and processed by the printer.
Using Printer Control Panel Menus The printer control panel menus allow you to change printer settings and to access printer status information. This section outlines the printer control panel menus and the selections available within each menu. Menu Locking Menu selections can be locked out by a system administrator. If you are unable to access a particular menu, contact your system administrator.
Printing a Menu Map Printing a menu map can help you navigate through control panel menus. See the menu map sample that follows. To print a menu map 1 On the printer control panel, press MENU until INFORMATION MENU displays. 2 Press ITEM until PRINT MENU MAP displays. 3 Press SELECT to print the menu map. After printing the menu map, the printer will return to the READY state. Interpreting the Menu Map The following sample illustrates a menu map.
Printing a Printer Configuration Page Printing out a printer configuration page can help you verify that the printer is configured properly. This can be useful in troubleshooting printer problems. To print a printer configuration page Note 1 On the printer control panel, press MENU until INFORMATION MENU displays. 2 Press ITEM until PRINT CONFIGURATION displays. 3 Press SELECT to print the configuration page. The printer will return to the READY state.
1 Printer Information—Lists the printer serial number, PCL/PS firmware revision, total number of pages printed during the life of the printer, and total number of color pages printed during the life of the printer. 2 Consumables: % of Life Remaining—Lists the percentage of the estimated remaining life for the transfer kit, fuser kit, and the drum kit. 3 Security—Shows whether the printer control panel is locked or unlocked. Also shows whether the printer control panel password is enabled or disabled.
Paper Handling Menu The Paper Handling Menu allows you to configure input trays by size and type. This menu can also be used to set the default media size and type. Note The default mode for Tray 1 is TRAY 1 MODE=FIRST. In this mode, if media is loaded in Tray 1, and no other tray is requested, the printer will pull media from Tray 1 regardless of the size and type of media loaded in the tray. To configure Tray 1 by size or type, it must be configured as TRAY 1 MODE=CASSETTE.
Configuration Menu The Configuration Menu is used to set general printer default settings. CAUTION Hewlett-Packard recommends that configuration settings only be changed by a system administrator. Configuration settings seldom need to be changed. Menu Item Values Description POWERSAVE OFF 1 MIN (used for troubleshooting) 30 MIN 1 HR* 2 HRS 4 HRS 8 HRS The length of time before the printer goes into power-saving mode.
Printing Menu The Printing Menu is used to set default settings for a specific print job. Menu Item Values Description COPIES 1 to 999 (default:1) Number of copies. ORIENTATION PORTRAIT* LANDSCAPE Determines the default page orientation. FORM LENGTH 5 to 128 lines (default: 60) Maximum lines on a page before a formfeed occurs. DUPLEX1 OFF* ON Enables two-sided printing. BINDING2 LONG EDGE* SHORT EDGE Prints pages for specified binding type.
I/O Menu The I/O Menu allows you to make changes to printer interface settings. The following table lists the selections that appear for each item in this menu. (See chapter 6 for additional information.) Menu Item Values Description I/O TIMEOUT 5 to 300 SECONDS (default: 15) Amount of time the printer waits to receive data before switching to another port. I/O BUFFER AUTO* OFF ON Allocates memory to I/O ports. I/O BUFFER SIZE1 nnnnnnK (default: 100K) Amount of memory allocated to the I/O ports.
Calibration Menu This printer features automatic, internal calibration to produce optimum color for most print jobs. The Calibration Menu provides finetuning for critical color-matching requirements. For information on using this menu for setting toner densities, see chapter 4. CAUTION Calibrating toner densities changes the color balance of your printer by altering halftones. It affects all print jobs. Notify your network administrator before performing this procedure.
Resets Menu The Resets Menu is used for resetting the printer’s memory and for returning the printer to its factory default settings. It is also used to clear maintenance messages following the replacement of certain consumable items. Menu Item EN Description RESET MEMORY Resets the printer to user-specified default settings. RESTORE FACTORY SETTINGS Resets the printer to factory default settings.
Using the Printer Control Panel in Shared Environments The printer control panel functions essentially the same in shared printer environments as it does when connected to a standalone computer. If problems occur, contact your network administrator. Because your printer is shared with other users, adhering to the following guidelines will help ensure successful printer operation: Note 40 ● Consult your system administrator before making changes to control panel settings.
Changing Printer Control Panel Configuration Settings By using the printer control panel, you can make changes to general printer configuration default settings such as PowerSave, printer personality (language) and jam recovery. CAUTION Hewlett-Packard recommends that configuration settings be changed only by a system administrator. Configuration settings very seldom need to be changed. To change printer control panel configuration settings 1 Press MENU until CONFIGURATION MENU displays.
To change PowerSave setting 1 Press MENU until CONFIGURATION MENU displays. 2 Press ITEM until POWERSAVE displays. 3 Press VALUE until the appropriate setting displays. 4 Press SELECT to save the setting. 5 Press GO. The printer will return to the READY state within a few minutes. If you want to disable PowerSave, select OFF in step 3. Note This printer qualifies as ENERGY STAR compliant, as determined by the U.S. Environmental Protection Agency (EPA).
Setting the I/O Timeout I/O Timeout sets the number of seconds that the printer waits to receive additional data from the computer before switching I/O ports. The default setting for the printer is 15 seconds. Note Setting the I/O Timeout too high may cause a single I/O port to remain active and prohibit data from being received through other ports. Setting I/O Timeout too low may result in missing characters, out-oforder print jobs, or other print problems.
Disabling the High-Speed Parallel Interface This printer features a high-speed, bi-directional parallel interface. The interface supports high and low speed access. The high-speed access may not be compatible with some computers. Through the I/O Menu, you can enable and disable high speed parallel interface. The default setting is enabled. To disable the high speed parallel interface 44 1 Press MENU until I/O MENU displays. 2 Press ITEM until PARALLEL HIGH SPEED displays.
Setting Advanced Functions This printer supports bidirectional parallel communication. You can turn this feature on and off through the I/O Menu. To enable bidirectional parallel communication 1 Press MENU until I/O MENU displays. 2 Press ITEM until PARALLEL ADV FUNCTIONS displays. 3 Press VALUE until ON displays. 4 Press SELECT to save the setting. 5 Press GO to return the printer to the READY state.
Resetting the Printer to Factory Default Settings Resetting the printer to factory default settings can be useful when you are troubleshooting with the printer. CAUTION Resetting factory defaults clears the page buffer, removes downloaded fonts and macros, and returns all print menu settings to factory defaults. To reset the printer to factory default settings 1 Press MENU until RESETS MENU displays. 2 Press ITEM until RESTORE FACTORY SETTINGS displays.
3 Common Printing Tasks Overview This chapter helps you perform common printing tasks.
Selecting Print Media You can use many types of paper and other print media with this printer. This section provides guidelines and specifications for selecting and using different print media. Before purchasing any media or specialized forms in quantity, verify that your paper supplier obtains and understands the print media requirements specified in the HP LaserJet Family Paper Specification Guide. The guide is available through HP Direct. See Appendix D for ordering information.
Supported Media Weights and Sizes For optimum results, use conventional 75 g/m2 (20 lb) xerographic paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. Media Specifications Capacity Tray Supported Media Tray 1 Paper Single-sided: A4/Letter 60 to 159 g/m2 (16 to 42 lb) Legal Executive Two-sided: JIS B5 64 to 105 g/m2 A5 (17 to 28 lb) Custom Minimum Size: 76 x 127 mm (3 x 5 in) Maximum Size: 216 x 356 mm (8.
Media Specifications Capacity Paper A4/Letter Legal Executive JIS B5 A5 Custom (B5 ISO)* 60 to 105 g/m2 (16 to 28 lb) 250 sheets of 75 g/m2 (20 lb) paper Transparencies Glossy Paper 0.13 mm (5 mil) 120 g/m2 (32 lb/80 lb text) Limit of 50 Limit of 200 sheets Paper A4/Letter Legal Executive JIS B5 Custom (B5 ISO)* 60 to 105 g/m2 (16 to 28 lb) 500 sheets of 75 g/m2 (20 lb) paper Transparencies Glossy Paper 0.
Media to Avoid Use the following guidelines to avoid poor print quality or damage to your printer: EN ● Do not use paper that is too rough. ● Do not use paper that is embossed or coated unless it is specifically recommended for use in this printer. ● Do not use paper with cutouts or perforations other than standard 3-hole punched paper. ● Do not use multipart forms. ● Do not use paper with irregularities such as tabs or staples.
Printing on Special Media Use these guidelines when printing on special types of media. Printing on Transparencies When printing on transparencies, use the following guidelines: CAUTION To prevent transparencies from bonding together, always send them to the top output bin. ● CAUTION Handle transparencies using the edges. Oils from your fingers that are deposited on the transparency can cause print quality problems. Use only overhead transparencies recommended for use in this printer.
Printing Envelopes Note Envelopes can only be printed from Tray 1. Hewlett-Packard recommends configuring Tray 1 as a cassette and setting the tray’s media type to the specific envelope size. See the section later in this chapter on loading envelopes. Adhering to the following guidelines will help ensure proper printing of envelopes and help prevent printer jams: ● Do not load more than 10 envelopes into Tray 1. ● The weight rating of envelopes should not exceed 90 g/m2 (24 lb).
Heavy Paper Use Tray 1 for paper that is heavier than 105 g/m2 (28 lb). For optimum results when printing on heavy paper, use the printer control panel to configure Tray 1 as a cassette and then set the media type for the tray to HEAVY. Because this affects all print jobs, it is important to return the printer back to its original settings once your job has printed. See the section later in this chapter on configuring input trays.
Controlling Print Jobs Among the aspects of a print job that you can control are the tray from which the printer pulls media, the bin to which you send the job, and the configuration for type and size of media for each tray. You can control print jobs through the printer driver, your software application, or the printer control panel. CAUTION To avoid affecting print jobs of other users, whenever possible, make printer setup changes through your software application or the printer driver.
Figure 3-1 Rear view (shown with the optional 500-sheet paper feeder and duplex printing accessory) 1 Top Output Bin 2 Rear Output Bin Selecting Media by Type If you want to select media for your job by type of media rather than by the input tray (source), you must first configure a printer tray for the media type you are using, and then specify that media type in the printer driver.
Configuring Input Trays This printer allows you to configure input trays by type and size. This allows you to load different media types and sizes in the printer’s input trays and then request media by type or size. Note ● When the printer is used as a standalone printer, it might be beneficial to configure the printer as TRAY 1 MODE=FIRST.
Configuring Trays 2 and 3 by Media Type Trays 2 and 3 are cassette-style trays. You can select them by media size and type through your software application or the printer driver. Note Tray 2 has an internal media-size sensor and does not need to be configured on the printer control panel for media size. The media-size knob on the side of Tray 3 must be set to the correct media size. To configure Trays 2 or 3 1 Press MENU until PAPER HANDLING MENU displays.
Printing from Tray 1 (Multipurpose Tray) Tray 1, the multipurpose tray, can print on all supported sizes and types of media and envelopes.
Loading Media into Tray 1 To load media into Tray 1 1 CAUTION To avoid jams, never add or remove media from a tray during printing. To avoid damaging the printer, place labels and paper heavier than 105 g/m2 (28 lb) only in Tray 1. 2 3 1 Pull up the tray extension. 2 Slide the media-width guides all the way open. 3 Load media into the tray with the side to be printed facing the printer. Slide the media in until it sits squarely in the bottom of the tray.
Loading Envelopes into Tray 1 1 Envelopes can only be printed from Tray 1. This tray holds up to 10 envelopes. For envelope specifications, see the “Supported Media Weights and Sizes” section earlier in this chapter. To load envelopes into Tray 1 2 CAUTION To avoid jams, do not remove or insert envelopes during printing. 1 Pull up the tray extension. 2 Slide the media-width guides all the way open. 3 Load up to 10 envelopes into Tray 1 with their back flap facing away from the printer.
Printing envelopes when TRAY 1 MODE=CASSETTE For the best results when printing envelopes, Tray 1 should be configured as TRAY 1 MODE=CASSETTE and media size should be set to the size corresponding to the envelopes you are printing on. Note 1 Set the media size for Tray 1 in the printer control panel. (See “Configuring Tray 1” earlier in this chapter.) 2 Specify Tray 1 or select media source by size (for example, COM 10 or DL).
Printing from Tray 2 Tray 2 holds up to 250 sheets of standard paper. The tray adjusts for Letter, Legal, A4, A5, JIS B5, Custom (B5 ISO), and Executive paper. The printer automatically detects the media size in Tray 2 based on the tray’s paper guide configuration.
Loading Media into Tray 2 To load media into Tray 2 1 CAUTION Do not print cardstock, labels, envelopes, and unsupported sizes of media from Tray 2. These media types should be printed only from Tray 1. Do not overfill the input tray. Overfilling trays can cause jams in the printer. 2 To avoid causing jams, never open the tray while it is in use. 1 Remove Tray 2 from the printer and place it on a flat surface.
5 6 5 Verify that media lies flat in the tray and that it fits under the metal tabs. 6 Slide the media-width guides in until they hold the media firmly in place without bending it. 7 Insert Tray 2 into the printer. Note Load prepunched paper as illustrated. For two-sided printing, load media with the front side facing up.
Printing from Tray 3 (500-Sheet Paper Feeder) The printer supports an optional 500-sheet paper feeder (Tray 3). Tray 3 attaches to the bottom of the printer and serves as the printer’s base. When the optional duplex printing accessory is installed, the duplex unit must be positioned between the printer and the 500-sheet paper feeder. The printer’s internal sensors detect the presence or absence of Tray 3, and the printer control panel options automatically adjust to reflect the current configuration.
Loading Media into Tray 3 1 Tray 3 adjusts for Letter, Legal, A4, JIS B5, Custom (B5 ISO), and Executive paper. The printer automatically detects the media size in Tray 3 based on the tray’s physical configuration and the position of the media-size knob. To load media into Tray 3 2 CAUTION Do not print cardstock, labels, and envelopes from Tray 3. This media should be printed only from Tray 1. Do not overfill the input tray. Overfilling trays can cause jams in the printer.
5 6 5 Load media into Tray 3 with the print side facing down. Do not overfill the tray. 6 Slide the media-width guides in until they hold the media firmly in place without bending it. 7 Verify that media lies flat in the tray and that it fits under the metal tabs. 8 Set the media-size knob on the side of the tray to the size of media loaded in the tray.
9 9 Insert Tray 3 into the printer. 10 Verify that the printer driver is configured to recognize Tray 3. (For instructions, see the online Help for the printer driver.) Note Load prepunched paper with holes toward the side of the tray as illustrated. For two-sided printing, load media with the front side facing up.
Using the Duplex Printing Accessory for Two-Sided Printing The optional duplex printing accessory (figure 3-3), enables you to print on both sides of a page. In two-sided printing, known as duplex printing or duplexing, the back side of the page is printed first. Then the page is sent through the duplex printing accessory, where it is flipped over and sent back through the printer for printing on the front.
To use the duplex printing accessory successfully: ● Be sure that the duplex printing accessory is installed correctly. If the 500-sheet paper feeder (Tray 3) is installed, the duplex unit must be positioned between the printer and Tray 3. ● Verify that the printer driver is configured to recognize the duplex printing accessory. (For instructions, see the online Help for the printer driver.) ● Close the door to the rear output bin. The rear output bin is located at the back of the printer.
9 From your software application or printer driver, select duplex printing. 10 Print the job. Note To select duplex printing from the printer driver, the driver must first be configured to recognize the duplex printing accessory. (For instructions, see the online Help for the printer driver.) Options for Binding Duplex Printing Jobs Before printing in duplex mode, decide on which edge you will be binding your finished document.
Special Printing Situations Use these guidelines when printing on special types of media. Printing a Different First Page Use the following procedure to print the first page of a document on a different media type than the rest of the document, One example is printing the first page of a letter on letterhead paper and the rest of the letter on plain paper. 1 From your application, specify a tray for the first page (letterhead) and another tray for the remaining pages.
Stopping a Print Request You can stop a print request either from the printer control panel or from your software application. To stop a print request from a computer on a network, see the online Help for the specific network software. Note It may take some time for all printing to clear after a print job is canceled. To stop the current print job from the printer control panel Press CANCEL JOB on the printer control panel to cancel the job that is currently printing.
4 Using Color Overview The printer is designed to provide outstanding color output. This chapter provides information to help you obtain the best color quality from this printer.
Customizing Color Output Through Printer Drivers The printer driver, which is installed with your printer software, enables your software applications to use the features of the printer. It also gives you customized control of color text, graphics, and photos. The method of accessing your printer driver depends on your computer’s operating system. For specific instructions on accessing printer drivers, see the printer driver’s Readme file, which is included on the printing system CD-ROM.
HP ColorSmart II HP ColorSmart II default settings will produce optimum results for most color printing needs. However, you can also manually adjust color settings through the printer driver’s Vivid Color and Screen Match color control options. Vivid Color Vivid Color produces colors that are very bright and vivid. When you use Vivid Color, your color output is brighter than the colors that appear on your screen.
Matching Colors The process of matching printer output color to your monitor is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process. Color-Matching Factors Several factors can influence your ability to match printed colors to those on your monitor.
Adjusting Color Balance This printer features automatic color calibration to provide high-quality color output. In situations that require critical color control, you can manually adjust the density balance of the printer’s four toner colors. CAUTION This procedure should only be performed by your network administrator. Performing this procedure changes the color balance of the printer by altering halftones and affects all print jobs. To adjust color balance Step 1: Print a color balance calibration page.
Figure 4-1 Color Balance Calibration Page Step 2: Adjust the cyan (C) density setting. Examine the cyan density bar (C) on the color balance calibration page (see figure 4-1) from a distance of 2 meters (6 ft). If the center oval matches the background pattern more than the other ovals, the cyan density does not need to be adjusted and you should continue on to the magenta (M) setting.
Step 3: Adjust the magenta (M) density setting. Examine the magenta density bar (M). If the center oval matches the background pattern more than the other ovals, the magenta density does not need to be adjusted and you should continue with the next step. If not, use the following steps to adjust the density: 1 Press ITEM until MAGENTA DENSITY displays.
Step 5: Adjust the black (K) density setting. Examine the black density bar (K). If the center oval matches the background pattern more than the other ovals, the black density does not need to be adjusted and you should continue with the next step. If not, use the following steps to adjust the density: 1 Press ITEM until BLACK DENSITY displays.
5 Using Fonts Overview This chapter provides information on various fonts.
Using HP FontSmart HP FontSmart is a font management utility (for Windows only), that is included with the printing software that came with your printer. When you install the printing software, you can install HP FontSmart through the Custom installation option. Fonts must first be installed in your computer’s operating system before you can use them in an application. The HP FontSmart utility manages fonts and makes them available to Windows applications.
Using Internal TrueType Fonts TrueType fonts are typefaces developed jointly by Microsoft® Corporation and Apple Computer, Inc. Hewlett-Packard has included 80 TrueType fonts with this printer. You do not need to download these TrueType fonts because they are already installed in your printer. The printer driver automatically uses internal fonts when it can. This results in increased printing performance. See the Microsoft Windows documentation for specific instructions on using TrueType fonts with Windows.
Understanding Printer Default Fonts The default font for this printer is 12 point Courier in the PC-8 symbol set. The printer uses the default font only if another font has not been specified. Changing the Default Font You can select a different default font from the printer control panel. See the section later in this chapter on selecting PCL default fonts through the control panel. Selecting a Font Other than the Default ● You can request a font from within most software applications.
Selecting Fonts You can select fonts either from a software application or through the printer control panel. Note A font request from a software application or printer driver overrides font settings in the printer control panel. Selecting Fonts from Software Applications For information on changing font selection, base font, printer setup, print options, and font appearance from a software application, see the documentation for your application.
Selecting PCL Fonts Through the Printer Control Panel If your software application does not allow you to select fonts through its menus, you can select PCL fonts through the printer control panel. Only one font can be selected for a particular print job. Note A font selected through the printer control panel becomes the default font for all subsequent print jobs. You must specify several items when selecting a font through the printer control panel.
To select PCL default fonts through the printer control panel 1 Print a list of available PCL printer fonts. (For instructions, see the following section.) 2 On the printed font list, locate the font source and number that correspond to the font you wish to use. 3 Press MENU until PRINTING MENU displays. 4 Press ITEM until PCL FONT SOURCE displays. 5 Press VALUE until the font source displays.
Printing a List of Available Printer Fonts You can use the Information Menu on the printer control panel to print a list of available fonts. To print a list of available fonts Note 1 Press MENU until INFORMATION MENU displays. 2 Press ITEM until PRINT FONT LIST displays. 3 Press SELECT to print the font list. 4 After the list has printed, the printer returns to the READY state. Temporary soft fonts (fonts that your software downloaded for a specific document) do not appear on the printout.
Interpreting the Font Lists The PCL font list displays samples of available fonts. The following is a description of the elements of the font list: 1 Font The name of the typeface family. 2 Pitch/Pt Pitch indicates the number of characters per inch of a fixed-space font. Point Size is the height of the font, measured in points, and is used to describe scalable fonts. 3 ESC Sequence Escape Sequence (a PCL command) is used to select the designated font.
Using Typefaces for PostScript Emulation in the Printer The printer is configured with 80 scalable fonts that are available for PCL and PostScript Emulation. Since these typefaces require software application support, refer to your software documentation for information about using these typefaces.
Using Fonts on a Network Consult with your network administrator or with other network users before using the printer control panel to change the default font and before downloading or removing soft fonts and typefaces. To conserve memory and avoid unexpected printer output, use the guidelines that follow. Your network operating system might automatically protect each user’s print job from the effects of other print jobs in the network. Consult a network administrator for more information.
Adding Support for Accessory Fonts to a Printer Driver When you are using typefaces on DIMMs, your printer driver might require information about the size, shape, and style of the type characters so that it can format your text correctly. Verifying Software Application Support for Fonts Many current software applications support the typefaces that are included with this printer. If fonts are listed in a software application’s menu, the software contains support for that font.
Using Special Type Effects The printer can create special type effects, such as patterns, reverse printing, mirrored text, and font rotation. See the user guide for your application to verify that the application supports these features. Developers can find complete instructions for using special type effects in the PCL Technical Reference Package, which is available through HP Direct.
Hewlett-Packard Custom Font Services Hewlett-Packard offers fonts on disk, cartridge, or DIMMs. You can design a custom font package to fit your particular needs.
6 Printer Interfaces Overview This chapter provides information on available printer interfaces.
Parallel Configuration If your printer is not configured with a network interface card, connect the printer to your computer using a bidirectional parallel cable (IEEE-1284C compliant) with a “C” connector (see figure 6-1) plugged into the printer’s parallel port. The cable can be a maximum of 10 meters (30 feet). For ordering information, see the printer supplies and accessories table in chapter 1.
Parallel Cable Pin Configuration To take advantage of the enhanced bidirectional parallel interface, use a 10 meter (30 ft) parallel cable (IEEE-1284 compliant) with a 25pin DB male to a (IEEE-1284C) male “C” connector. Use the following table to verify correct pin configuration.
Enhanced I/O (EIO) Configuration This printer comes equipped with two enhanced input/output (EIO) slots. These slots hold compatible external devices such as the HP JetDirect print server network cards. Plugging EIO network cards into the slots increases the number of network interfaces available to the printer. EIO network cards can maximize printer performance when you are printing from a network. In addition, they provide the ability to place the printer anywhere on a network.
Available Enhanced I/O Interfaces HP JetDirect print servers (network cards) provide software solutions for: ● Novell NetWare ● Microsoft Windows 3.1 and Windows 95 ● Microsoft Windows NT 3.51 and Windows NT 4.
IBM OS/2 LAN Server and Warp Server Networks For IBM OS/2 LAN Server and Warp Server Networks, HP JetAdmin software supports the Data Link Control (DLC) and TCP/IP environments. When using virtual memory, increasing server RAM may improve performance. This is especially evident if the swapper.dat file is large. Any performance improvement is dependent upon the number of network printers and type of printer driver.
UNIX Networks HP JetAdmin software provides a TCP/IP-based solution for configuring and managing HP JetDirect print servers on HP-UX, Solaris, and SunOS systems. Setting Network Security on the Printer This printer features control panel locking which allows network administrators to prevent users from changing certain settings in the printer control panel.
Configuring the Printer for the Network at the Printer Control Panel You might need to configure certain network parameters on the printer. You can configure these parameters from the printer control panel or, for most networks, from the HP JetAdmin software (or the HP LaserJet Utility for Macintosh). The utilities are provided on the printing software CD-ROM that comes with the printer.
To configure the Novell NetWare parameters from the printer control panel 1 Press MENU until HP EIO 1 MENU displays. 2 Press ITEM until CFG NETWORK=NO * displays. 3 Press VALUE until CFG NETWORK=YES displays. 4 Press SELECT once. CFG NETWORK=YES * displays. 5 Press ITEM until CFG NOVELL=NO * displays. 6 Press VALUE until CFG NOVELL=YES displays. 7 Press SELECT once. CFG NOVELL=YES * displays. 8 Press ITEM until FRAME=AUTO * displays.
Configuring TCP/IP Parameters To configure TCP/IP parameters, you can use the HP JetAdmin software that is included on the printer’s software CD-ROM.
9 If you keep BOOTP=YES *, the values for the TCP/IP parameters will be provided by the BOOTP file, RARP, or DHCP and no other TCP/IP configuration is necessary. Skip to step 17. – OR – Press VALUE to change the value of the BOOTP= parameter. BOOTP=NO displays. 10 Press SELECT to save the selection. BOOTP=NO * appears, and you are prompted to configure each of the TCP/IP parameters. 11 Press ITEM to continue configuring. IP BYTE 1=> * displays.
5 Press ITEM until CFG ETALK=NO * displays. 6 Press VALUE until CFG ETALK=YES displays. 7 Press SELECT once. CFG ETALK=YES * displays. 8 Press ITEM. PHASE=1 or PHASE=2 displays. 9 Press ITEM to retain the value and continue, or press VALUE to change the phase parameter. 10 Press SELECT to save the new value. 11 If you are finished, press GO to return the printer to the READY state. – OR – See the appropriate sections for other protocols that will be used.
To disable IPX/SPX Note Do not disable this protocol if Windows 95 or Windows NT clients will be printing to the printer. 1 Press ITEM until IPX/SPX=ON * appears. 2 Press VALUE to change to IPX/SPX=OFF. 3 Press SELECT to save the new status. IPX/SPX=OFF * appears. 4 To disable another protocol, find the appropriate section. – OR – Press GO to return the printer to the READY state. To disable DLC/LLC 1 Press ITEM until DLC/LLC=ON * displays. 2 Press VALUE to change to DLC/LLC=OFF.
To disable Apple EtherTalk 110 1 Press ITEM until ETALK * displays. 2 Press VALUE to change to ETALK=OFF. 3 Press SELECT to save the new status. ETALK=OFF * displays. 4 To disable another protocol, find the appropriate section. – OR – Press GO to return the printer to the READY state.
7 Consumables and Cleaning Overview This chapter provides an overview of the printer’s consumable items. The chapter includes the following sections: ● Making Room for Replacing Consumables ● Approximate Replacement Intervals for Consumable Items ● Locating Consumables ● Environmental Collection Program ● Cleaning the Toner Density Sensor For complete instructions on installing consumables, see the installation guides supplied with each consumable item.
Making Room for Replacing Consumables The following illustration shows the clearance necessary around the printer for replacing consumables.
Consumable Replacement Guidelines To facilitate consumable replacement, keep the following guidelines in mind when setting up the printer. ● Sufficient space is required in the front and rear of the printer for removing consumable items. ● The printer should be located on a flat, sturdy surface. ● 102 mm (4 in) of space is required on the sides of the printer to ensure proper ventilation. The following table lists the replacement intervals for the printer’s consumable items.
Approximate Replacement Intervals for Consumable Items You can identify consumable items by their labeling and their blue plastic handles. For instructions on installing consumables, see the installation guides supplied with each consumable item. The following table lists the replacement intervals for printer consumable items and the control panel messages that prompt you when to replace each item.
Locating Consumables The following figure illustrates the location of each consumable item.
Environmental Collection Program Hewlett-Packard encourages responsible disposal of HP LaserJet printer consumable items through its Environmental Collection Program. For details on this program, see the recycling instruction guide enclosed with each consumable item. This program may not be available in all countries/regions.
Cleaning the Toner Density Sensor 1 The toner density sensor should be cleaned whenever the imaging drum is replaced or whenever the control panel message DENSITY SENSOR OUT OF RANGE displays. CAUTION To avoid scratching the sensor, do not clean it with any paper products. 2 To clean the toner density sensor 3 1 Open the lower front drawer and remove the cleaning brush mounted inside. 2 Pull open the top front drawer. 3 Remove the imaging drum by the blue handle.
5 5 Re-insert the imaging drum. 6 Close the top front drawer. 7 Replace the cleaning brush and close the lower front drawer.
8 Printer Control Panel Messages Overview This chapter lists printer control panel messages and explains their meaning. The control panel displays four types of messages.
Message Types Status Messages Status messages reflect the current state of the printer. They inform the user of normal printer operation and do not require user interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message READY is displayed if the printer is online. If the printer is offline, the message OFFLINE is displayed. Warning Messages Warning messages inform you of data and print errors.
Printer Control Panel Messages The following table lists the printer control panel messages for this printer. Printer messages with numeric prefixes are listed in numerical order. Printer messages without numeric prefixes are listed in alphabetical order. Note Except when the printer is initially turned on, messages are displayed in the display language selected in the printer control panel (such as English, French, or Spanish).
Printer Control Panel Messages (continued) Message Description CHECKING PRINTER The printer is performing an internal When the test has finished, test. This process should take press GO to return the printer to the READY state. approximately 30 seconds. When finished, the printer remains offline. CLEARING PAPER FROM PRINTER The printer has jammed or was turned on and media was detected in the paper path. The printer is attempting to clear these pages.
Printer Control Panel Messages (continued) Message Description DENSITY SENSOR OUT OF RANGE alternates with CLEAN DENSITY SENSOR A density sensor out of range error The density sensor may be was detected during a color dirty. Inspect and clean the calibration. sensor (see chapter 7 for cleaning instructions). DRUM ERROR REPLACE DRUM KIT An error has been detected with a component of the print drum kit.
Printer Control Panel Messages (continued) Message Description INITIALIZING This message is displayed when the No action required. printer is initially turned on. INSTALL DRUM KIT The drum kit is not installed or is incorrectly installed. Verify that the drum kit is correctly installed. INSTALL TRAY 2 Tray 2 is not installed or is not completely closed, preventing media from being printed from Tray 3. Verify that Tray 2 is completely closed.
Printer Control Panel Messages (continued) Message Description PLEASE WAIT The printer is in the process of No action required. purging data so that it can go offline or into the menus. POWERSAVE ON The printer is in PowerSave mode. No action required. This message is cleared by pressing any key or by the receipt of a print job. PRESS GO TO PRINT alternates with PRESS SELECT TO CHANGE TONER The top cover was opened and closed when the printer was not in toner cartridge replacement mode.
Printer Control Panel Messages (continued) Message Description PROCESSING JOB The printer is processing the current No action required. job. READY The printer is online and ready to receive data, and no status or device attendance messages are pending. No action required. REINSTALL TRANSFER BELT The transfer belt is broken or incorrectly installed. Inspect the transfer belt and replace it if necessary. REMOVE PAPER TOP OUTPUT BIN The top output bin is full. Remove media from the top output bin.
Printer Control Panel Messages (continued) Message Description TONER POSITION [COLOR] = [STATE] Indicates the current state of a If necessary, replace the particular toner cartridge. This specified toner cartridge. message is displayed when SELECT is pressed while a TONER LOW/ OUT message is displayed. TRANSFER KIT LOW REPLACE KIT The transfer kit is near the end of its Continue printing, or replace expected life. the transfer kit.
Printer Control Panel Messages (continued) Message Description Recommended Action 13.XX PAPER JAM A jam has occurred. XX specifies the type of paper jam. See chapter 9 for instructions on clearing jams.
Printer Control Panel Messages (continued) Message Description Recommended Action 20 INSUFFICIENT MEMORY alternates with PRESS GO TO CONTINUE More data has been received from the computer than fits in the printer’s internal memory. To continue printing, press GO. Only the amount of data that fits in the printer’s internal memory is printed. Adding more memory should resolve this problem.
Printer Control Panel Messages (continued) Message Description Recommended Action 49 ERROR (XXXX) CYCLE POWER A critical software error has occurred. Turn the printer off and then on to clear the error. If this does not solve the problem try the following: 1) Cancel the current print job from your PC or server. Resend the print job. If this does not work, try sending a different job.
Printer Control Panel Messages (continued) Message Description Recommended Action 53.XY.ZZ PRINTER ERROR Indicates a memory error. If a DIMM caused the error, the DIMM will not be recognized. Values of X, Y, and Z are as follows: Clear the error by turning the printer off and then on. Verify that the DIMM is correctly installed. If the DIMM is correctly installed, replace the DIMM. See appendix A for DIMM installation instructions. If the problem persists, call service. 54.
Printer Control Panel Messages (continued) Message Description Recommended Action 57.X FAN ERROR An error has occurred where X is indicated below: Clear the error by turning the printer off and then on. If the problem persists, call service. X 1 2 Description Fan motor 1 malfunction Fan motor 2 malfunction 57.3 FAN ERROR alternates with CLOSE UPPER FRONT DRAWER The upper front drawer may not be completely closed preventing a connection to fan motor 3.
9 Solving Problems with the Printer Overview This chapter provides information on solving and preventing printer problems such as paper jams and image defects.
Basic Troubleshooting Checklist If you are experiencing problems with the printer, this checklist may help identify the cause of the problem.
Paper Jam Locations Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see the sections later in this chapter.
Paper Jam Recovery This printer provides Paper Jam Recovery, a feature that allows you to set whether the printer should attempt to automatically recover from paper jams. If Paper Jam Recovery is enabled, when a paper jam occurs, all pages affected by the jam will be reprinted. The options are: ON OFF Note Printer will attempt to reprint jammed pages. Printer will not attempt to reprint jammed pages.
Common Causes of Paper Jams The following table lists common causes of paper jams and suggested solutions for resolving them. Cause Solution Print media does not meet HP-recommended See chapter 3 for supported media media specifications. specifications. A consumable item is installed incorrectly, causing repeated jams. Verify that the consumable item is correctly installed. You are reloading paper that has already passed through a printer or copier. Do not load media that has been printed or copied.
Paper Jam Messages The following table lists printer jam messages and their corresponding recommended actions. Instructions for clearing these jams are provided in the following pages. Message Description Recommended Action 13.XX PAPER JAM alternates with CHECK ALL REAR DOORS Media is jammed in the rear paper path or rear duplexing area. Open the rear duplex cover (if installed) and remove any jammed media. Open the upper rear door and remove any jammed media. 13.
Clearing Paper Jams The following pages illustrate how to clear paper jams in specific areas of the printer. Tips for Avoiding Paper Jams EN ● Verify that media is correctly loaded in the input trays and that all length and width guides are correctly set. ● Try turning over the stack of media in the tray. ● Do not print on torn, worn, or irregular media. ● Do not print on previously printed media.
Clearing Jams in the Middle Front Drawer Area 1 1 Pull open the middle front drawer to access jammed media. Note When removing the transfer belt assembly, do not touch the transfer belt material. 2 2 Remove the transfer belt assembly by lifting up on its blue handles. 3 Remove any jammed or torn media. Be sure to lift the metal flap by its green tab and remove any jammed media. Note Be sure to inspect the rear area inside the drawer and remove jammed or torn media.
Clearing Jams in the Tray 2 Area 1 2 Note It is a good idea to inspect the input trays when clearing paper jams. However, opening and closing input trays has no effect on clearing paper jam messages. 1 Pull out Tray 2 and place it on a flat surface. 2 Inspect the pickup rollers and remove jammed media. Be sure to remove any torn pieces of media. 3 Inspect inside the printer and remove all jammed or torn media. 4 Close Tray 2.
Clearing Jams in the Optional Tray 3 Area 1 Note It is a good idea to inspect the input trays when clearing paper jams. However, opening and closing input trays has no effect on clearing paper jam messages. 2 1 Pull out Tray 3 and place it on a flat surface. 2 Inspect the pickup rollers and remove jammed media. Be sure to remove any torn pieces of media. 3 Inspect inside the printer and remove all jammed or torn media. 4 Close Tray 3.
Clearing Jams in the Rear Door Areas 1 WARNING! Do not touch the fuser: it is hot and could cause burns! The fuser’s operating temperature is 190° C (374° F). Wait 30 minutes to allow the fuser to cool down before working in this area. 1 If the duplex printing accessory is installed, open the rear duplex cover. 2 Open the upper rear door. 3 Inspect the upper paper path area inside the rear door and remove any jammed or torn media. 4 Open the fuser door and remove any jammed media.
5 5 Close the fuser door. 6 Close the upper rear door. 7 Close the rear duplex cover if it was opened. The printer will warm up and return to the READY state. Note If these actions do not resolve the problem, the printer will display an alternate jam message.
Clearing Jams in the Front Duplex Drawer Area 1 1 Pull out the duplex drawer and place it on a flat surface. 2 Remove jammed media from the duplex drawer. Rotate the thumbwheel to eject jammed media. Be sure to remove any torn pieces of media. 3 Inspect inside the printer and remove jammed media. Be sure to remove any torn pieces of media. 4 Close the duplex drawer. The printer will return to the READY state within a few minutes.
Media-Handling Problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Paper Specification Guide. For media specifications for this printer, see the “Supported Media Weights and Sizes” section in chapter 3. Printer feeds multiple sheets Cause Solution The input tray is overfilled. Remove excess media from the input tray. The media is not under the tabs in the input tray (Trays 2 and 3).
Media does not feed automatically Cause Solution Manual feed is selected in the software application. This printer does not support manual feed. Do not select manual feed in your software application. The correct size of media is not loaded. Load the correct size of media. The input tray is empty. Load media into the input tray. Media from a previous jam has not been completely removed. Open the printer and remove any media in the paper path. Closely inspect the fuser area for jams.
Transparencies or glossy paper will not feed Cause Solution The correct media type is not specified in your Verify that the correct media type is selected in software or printer driver. your software or printer driver. The input tray is overfilled. Remove excess media from the input tray. Do not load more than 50 transparencies in any tray.
Output is curled or wrinkled Cause Solution Media does not meet the specifications for this Only use media that meets the media-use printer. specifications for this printer (see the supported media weights and sizes section in chapter 3). Media is damaged or in poor condition. Remove media from the input tray and load media that is in good condition. Printer is operating in an excessively humid environment. Verify that the printing environment is within humidity specifications.
Printer Response Problems No display message Cause Solution The printer’s power switch (standby button) is in the standby position. Verify that the printer is on. Fans may run while the printer is in standby mode (off). The printer’s memory DIMMs are defective or installed incorrectly. Verify that the printer’s memory DIMMs are correctly installed and are not defective. See Appendix A for DIMM installation instructions.
Printer is on, but is not receiving data Cause Solution The printer’s READY indicator light is not lit. Press GO to return the printer to the READY state. The top cover is not closed properly. Close the top cover firmly. A printer message other than READY appears See chapter 8 for troubleshooting information. on the printer control panel. The interface cable is not correct for this configuration. Select the correct interface cable for your configuration.
Printer will not duplex Cause Solution Printer is not recognizing the duplex printing accessory. Print a configuration page to verify configuration. Set up the printer driver to recognize the duplex printing accessory. Verify that the duplex printing accessory power cord is plugged in. You are trying to duplex on an unsupported media. Verify that the media you are using is supported for duplex printing. The door to the rear output bin is open. Close the door to the rear output bin.
Unable to select the printer from the computer Cause Solution If you are using a switch box, the printer may not be selected for your computer. Select the correct printer through your switch box. The printer’s READY indicator light is not lit. Press GO to return the printer to the READY state. The input tray specified is empty. Load the correct size media into the input tray. A printer message other than READY appears See the chapter on printer control panel on the printer control panel. messages.
Printer Control Panel Problems Control panel settings work incorrectly Problem Solution The printer control panel display is blank or is not lit even when the fan is running. Fans may run while the printer is in standby mode (off). Press the printer’s power switch to turn the printer on. Printer settings in your software application or Settings in your software application or printer printer driver are different from the printer driver override printer control panel settings. control panel settings.
Solving Print Quality Problems This section provides solutions for various print quality problems. Print quality problems could be caused by consumable items that are past their rated life. If you are experiencing print quality problems, verify that there are no consumable replacement messages displayed on the printer control panel. Then print out a printer configuration page to verify the remaining life of consumables items. See chapter 2 for instructions on printing a configuration page.
. Vertical lines or streaks Problem Solution White lines or streaks appear only in Print several configuration pages. the black areas of print. The lines or streaks should clear within a few pages. Try reprinting your print job. If the problem persists, replace the black toner cartridge. White lines or streaks appear only in Print several configuration pages. a particular color. The lines or streaks should clear within a few pages. Try reprinting your print job.
. Faded print, random faded areas, or speckles Problem Solution The message TRANSFER KIT LOW Print out a configuration page to REPLACE TRANSFER KIT appears verify the remaining life of the on the printer control panel. transfer belt. Replace the transfer belt if necessary. The moisture content of your paper Use paper from a different source or is uneven or too low. from an unopened ream of paper. Some areas of the paper reject toner. Use paper from a different source or from an unopened ream of paper.
. Irregular, raised spots or stray toner Problem Solution Toner is smudged on the back of pages. Toner collected on the transfer belt can cause smudging on the back of a page. Smudges commonly appear on the edges of pages after media size is changed. The belt is selfcleaning and the smudging will normally clear within a few pages. Print 5 to 10 pages to clear the smudge. The printer recently had a media jam or the printer fed multiple sheets of media. Print 5 to 10 pages to clear any smearing.
Wavy characters Problem Solution Characters appear wavy for several The printer’s laser scanner needs pages. service. Contact your authorized HP dealer or HP service representative.
Dull or dark colors on transparencies Problem Solution You are using transparencies that do not meet Use only transparencies that meet the the media specifications for this printer. specifications for this printer (see chapter 3). The selected colors are undesirable when printed. Select different colors in your software application or printer driver. Spots and smudges appear in the background Oil from your hands can cause spots or areas of transparencies when they are smudges on transparencies.
. Horizontal streaks on transparencies Problem Solution The printer’s imaging drum is past its useful life. Print a configuration page to verify the remaining life of the imaging drum. Replace the imaging drum if necessary. You are using transparencies that do Use only transparencies that meet not meet the media specifications the media specifications for this for this printer. printer. See the HP LaserJet Printer Family Paper Specification Guide. Smudges Problem Solution The printer recently jammed.
Uneven dark areas or lines in solid fill areas on transparencies Problem Solution You are using transparencies that do not meet Use only transparencies that meet the media the media specifications for this printer. specifications for this printer. See the Printing on Transparencies section of chapter 3 The imaging drum has exceeded its useful life. Print out a configuration page to verify the remaining life of the imaging drum.
Color Printing Problems Printing black instead of color Problem Solution Color mode is not selected in your software application or printer driver. Select color mode instead of grayscale or monochrome mode in your software application or printer driver. The correct printer driver is not selected in your software application. Select the correct printer driver. The printer is not properly configured. Verify the printer configuration by printing a configuration page.
Inconsistent colors after loading toner Problem Solution Another toner color may be low. Check the printer control panel for a TONER LOW message and replace the toner cartridge if necessary. Toner cartridges may be improperly installed. Verify that each toner cartridge is installed properly. Printed colors do not match screen colors Problem Solution Extremely light screen colors are not being printed. Your software application may interpret extremely light colors as white.
Incorrect Printer Output Incorrect fonts are printed Problem Solution The font has not been correctly selected in your software application. Re-select the font in your software application. The font is not available to the printer. Download the font to the printer or use another font. The correct printer driver is not selected. Select the correct printer driver. Unable to print all characters in a symbol set Problem Solution The correct font is not selected. Select the correct font.
Erratic, missing characters or interrupted printout Problem Solution The interface cable is of poor quality. Try using a different, higher-quality, IEEEcompliant cable. Parallel cables can be no longer than 10 meters (30 feet). The interface cable is loose. Disconnect and reconnect the interface cable. The interface cable is damaged or bad. Try using a different interface cable. The power cable is loose. Disconnect and reconnect the power cable.
Software Application Problems Unable to change system selections through software Cause Solution System software changes are locked out by the printer control panel. See the chapter on printer interfaces. Consult with your network administrator. Your software application does not support system changes. See the documentation for your software application. The correct printer driver is not loaded. Load the correct printer driver. The correct application driver is not loaded.
Solving Problems with the Printer EN
A DIMM Installation Overview The printer is designed for easy installation of additional memory. This chapter provides information on installing memory.
DIMM Configuration This printer supports up to 208 MB of memory. You can add additional Random Access Memory (RAM) to this printer by installing Dual Inline Memory Modules (DIMMs). The printer uses 100-pin, nonparity, synchronous DRAM memory modules. Extended Data Output (EDO) DIMMs are not supported. Note Do not exceed 208 MB of total printer memory. You can install 4, 8, 16, 32 or 64 MB DIMMs into the printer’s three DIMM slots.
Installing DIMMs To install a DIMM 1 CAUTION To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs. When handling the formatter board, wear an antistatic wrist strap or frequently touch bare metal on the printer. 1 2 3 EN Turn the printer off and wait for the fans to stop. CAUTION Wait for the printer’s fans to turn off before unplugging the printer.
4 5 4 Slide out the formatter board and set it on a clean, flat, grounded surface. 5 Align the connectors on the DIMM with the notches in the DIMM slot. Insert the DIMM into the slot and then firmly push the DIMM until the levers lock into place. Note Repeat step 5 for each DIMM you are installing. 6 Insert the formatter board into the printer.
7 7 Tighten the screws. 8 Reconnect the power and interface cables. 9 Turn the power on. The printer automatically updates the memory configuration to include the newly installed DIMMs.
Verifying DIMM Installation To verify that the DIMM installation was successful, print out a configuration page (see the chapter on using the printer control panel). If the DIMM has been installed properly, the figure in the Memory section of the configuration page will reflect the new total amount of memory. If the printer control panel displays an error message, see chapter 8 for descriptions of printer control panel messages.
B PCL Commands Overview This printer supports the use of the Printer Control Language (PCL). Most software applications provide the printer with necessary language information. However, some applications do not provide the printer with language information and require the user to enter printer commands. See your software application documentation for instructions on entering printer commands. This appendix is not intended to provide comprehensive information about PCL commands.
PCL Commands PCL printer commands instruct the printer which tasks to perform or which fonts to use for specific print jobs. PJL Commands The HP Printer Job Language (PJL) provides control above PCL and other printer languages. The four major functions provided by PJL are: ● printer language switching ● job separation ● printer configuration ● status feedback from the host PJL commands can be used to change printer default settings.
Interpreting PCL Printer Command Syntax Before using printer commands, compare the following characters: Note Lowercase L: l Uppercase O: O Number one: 1 Number zero: 0 You must use the exact character and case specified for PCL printer commands. Many printer commands use the lowercase letter L (l) and the number one (1), or the uppercase letter O (O) and the number zero (0). These characters may not appear on your screen as shown here.
Combining Escape Sequences in PCL Printer Command Syntax Escape sequences can be combined into one escape-sequence string. There are three important rules to follow when combining code: ● The first two characters after the character must be the same. ● When combining sequences, change the uppercase (termination) character in each individual escape sequence to lowercase. ● The final character of the escape sequence must be in uppercase.
Entering Escape Characters Note PCL printer commands always begin with the escape character (). The following table lists the escape character entries for various applications.
Selecting PCL Fonts The printer font list provides PCL printer commands for selecting fonts. (See the section on printing a list of available fonts.) A sample section of a font list is shown below. There is one variable box for entering symbol sets and one for entering point size. Unless these variables are entered, the printer will use defaults. For example, if you want a symbol set that contains linedraw characters, select the 10U (PC-8) or 12U (PC-850) symbol set.
Note Fonts are either fixed or proportional in spacing. This printer supports fixed fonts (Courier, Letter Gothic, and Lineprinter) and proportional fonts, including CG Times, Arial®, and Times New Roman. Fixed-space fonts are best used in applications such as spreadsheets and databases, where it is important for columns to line up vertically. Proportional-spaced fonts are generally used in word processing applications. Common PCL Commands The following table lists the most common PCL commands.
PCL Commands (continued) Page Control Commands Paper Destination &l#G 0 = Automatic Selector 1 = Top Output Bin (face-down) 2 = Rear Output Bin (face-up) Paper Source &l#H 0 = Prints or ejects current page 1 = Tray 2 4 = Tray 1 5 = Tray 3 (500-sheet paper feeder) Paper Size &l#A 1 = Executive 2 = Letter 3 = Legal 25 = A5 26 = A4 100 = B5 101 = Custom 80 = Monarch 81 = Commercial 10 90 = DL 91 = International CS Paper Type &n# 5WdBond = Bond 6WdPlain = Plain 6WdColor = Colo
PCL Commands (continued) Orientation &l#O 0 = Portrait 1 = Landscape 2 = Reverse Portrait 3 = Reverse Landscape Top Margin &l#E # = Number of lines Text Length (bottom margin) &l#F # = Number of lines from top margin Left Margin &a#L # = Column number Right Margin &a#M # = Column number from left margin Horizontal Motion Index &k#H 1/120 inch increments (compresses print horizontally) Vertical Motion Index &l#C 1/48 inch increments (compresses pr
PCL Commands (continued) Programming Hints End of Line Wrap &s#C 0 = Enable 1 = Disable Display Functions On Y n/a Display Functions Off Z n/a Enter PCL Mode %#A 0 = Use previous PCL cursor position 1 = Use current HP-GL/2 pen position Enter HP-GL/2 Mode %#B 0 = Use previous HP-GL/2 pen position 1 = Use current PCL cursor position Symbol Sets (#U etc.
PCL Commands (continued) Primary Pitch (s#H # = Characters/Inch Set Pitch Mode &k#S 0 = 10 4 = 12 (elite) 2 = 16.5 - 16.
PCL Commands EN
C Specifications Electrical Specifications Power Requirements Power Consumption (typical) During printing During standby PowerSave mode Minimum recommended circuit capacity for typical product 110-Volt Models 220-Volt Models 100/127V (+/- 10%) 50-60 Hz (+/- 2 Hz) 220/240V (+/- 10%) 50-60 Hz (+/- 2 Hz) 470 W (average) 80 W (average) <45 W 480 W (average) 90 W (average) <45 W 16.0 Amps at 120V 7.
Acoustic Emissions Operation Position Printing Standby Per ISO 9296, DIN 45635,T.19 LPA 58 dB(A) LPA 49 dB(A) Bystander 1m Printing Standby Per ISO 7779, DIN 45635,T.19 LPA 52 dB(A) LPA 45 dB(A) Sound Power Printing Standby Per ISO 9296 LWAD=6.6 bels(A) LWAD=5.
Environmental Product Stewardship Program Protecting the Environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment. This HP LaserJet printer design eliminates: EN ● Ozone Emissions—This product has been designed to minimize ozone emissions and avoid the need for an ozone filter. ● CFC Usage—Class I U.S.
This HP LaserJet printer design reduces: ● Energy Consumption—Energy usage drops from 120 watts (W) during printing to as low as 30W (45W for a printer with optional accessories) while in low-power (PowerSave) mode. Not only does this save natural resources, but it also saves money without affecting the high performance of this printer. This product qualifies for the ENERGY STAR Program (U.S. and Japan).
HP Cartridge Recycling Program Information: Since 1990, the HP LaserJet Toner Cartridge Recycling Program has collected more than twelve million cartridges that otherwise would have been discarded into landfills or similar facilities. This rapidly growing program returns used cartridges to the manufacturing process, thus conserving a variety of resources. Once a cartridge is returned through the prepaid return program, it is disassembled.
● Paper—This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specification Guide. This printer is suited for the use of recycled paper according to DIN 19 309. The user guide is provided on compact disc, which allows the same high-quality information to be provided without consuming the large quantities of energy and natural resources required to produce traditional paper manuals.
Regulatory Statements FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Canadian DOC Regulations Complies with Canadian EMC Class B requirements. « Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques « CEM ».
Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Manufacturer’s Address: declares that the product Product Name: Model Number: Product Options: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021 USA HP Color LaserJet 4500, 4500 N, 4500 DN C4084A, C4089A, C4094A ALL conforms to the following Product Specifications: Safety: IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4 IEC 825-1:1993+A11 / EN 60825-1:1994+A11 Class 1 (Laser/LED) EMC: CISPR
For Compliance Information ONLY, contact: Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31.41 Joseph Street, Blackburn, Victoria 3130, Australia. European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger Strasse 130, D-71034 Böblingen, Germany (FAX: 49-7031-14-3143). USA Contact: Product Regulations Manager, Hewlett-Packard Company, P.O.
Safety Information Laser Safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser Statement for Finland LASERTURVALLISUUS Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet 4500 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
Specifications EN
D Warranty and Support Information Hewlett-Packard Warranty Statement HP Color LaserJet 4500, 4500 N, 4500 DN Printer One-year limited warranty 1 HP warrants HP hardware, accessories and supplies against defects in materials and workmanship for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new.
7 TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
HP Maintenance Agreements HP has several types of maintenance agreements that meet a wide range of support needs. On-Site Service Agreements To provide you with the support level best suited to your system usage and support budget, HP has on-site service agreements with three response times: Priority On-Site Service is designed for production-critical applications, giving you four-hour service response to your site for calls made during normal HP business hours.
Support Information HP support Online Services: for 24-hour access to information over your modem, we suggest these services: World Wide Web URL—Printer drivers, updated HP printer software, plus product and support information may be obtained from the following URLs: in the U.S. http://www.hp.com in Europe http://www2.hp.com Printer drivers may be obtained from the following sites: in Japan ftp://www.jpn.hp.com/drivers/ in Korea http://www.hp.co.kr in Taiwan http://www.hp.com.
HP support (continued) HP direct ordering for accessories or supplies: Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada). HP Support Assistant compact disc: This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or Singapore, call Mentor Media at (65) 740-4477.
Customer Support Options Worldwide In addition to the phone numbers listed below, this guide contains worldwide sales and service addresses and phone numbers for countries/regions not listed here. Customer Support Worldwide Customer Support and Product Repair Assistance for the U.S. and Canada: Call 1-208-323-2551 Monday through Friday from 6 am to 10 pm, Saturday 9 am to 4 pm (Mountain Time) free of charge during the warranty period. However, your standard long-distance phone charges still apply.
Customer Support Worldwide (continued) In-country/region support numbers: If you require support after your warranty has expired, additional product repair services, or if your country/region is not listed below, see “Worldwide Sales and Service Offices.
Worldwide Sales and Service Offices Note Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed in the “HP support” section. Products should not be returned to these offices. Product return information is also available through the appropriate Customer Support Center in “HP support” on page 204. Argentina Brazil Hewlett-Packard Argentina S.A.
Colombia Germany Hewlett-Packard Colombia Calle 100 No. 8A -55 Torre C Oficina 309 Bogota, Colombia Hewlett-Packard GmbH Herrenberger Strasse 130 71034 Böblingen Phone: (49) (180) 532-6222 (49) (180) 525-8143 Fax: (49) (180) 531-6122 Czech Republic Hewlett-Packard s. r. o.
Japan Netherlands Hewlett-Packard Japan, Ltd.
Singapore Thailand Hewlett-Packard Singapore (Sales) Pte Ltd 450 Alexandra Road Singapore (119960) Phone: (65)275-3888 Fax: (65)275-6839 Hardware Repair Center and Customer Information Center: Phone: (65) 272-5300 Extended Warranty Support: Phone: (65) 272-5333 Hewlett-Packard (Thailand) Ltd.
Warranty and Support Information EN
Index Numerics 500-sheet paper feeder See also Tray 3 ordering 23 A accessories See also consumables description 23 duplexer 70 ordering 23, 205 Tray 3 66 acoustic emissions 188 adjusting color balance 79 advanced functions, setting 45 attention light, interpreting 29 attention messages 120 auto continue 35 avoiding paper jams 139 B banding 158 bidirectional parallel cable pin configuration 99 specifications 98 C cable See parallel cable Calibration Menu description 38 items 38 values 38 Canadian DOC reg
keys 28 locking 103 menu locking 30 menu map 31 menus, descriptions 30 messages, description 121 messages, troubleshooting 121 messages, types 120 options 26 problems 154 selecting PCL fonts 88 settings 22, 154 shared environments 40 stopping a print job 74 using 28 controlling print jobs 22, 55 critical error messages, defining 120 customer support 206 HP First Fax 205 obtaining software 204 worldwide 206 custom-size media 73 D data light, interpreting 29 Declaration of Conformity 195 default settings cha
HP First Fax 205 HP FontSmart accessing 84 using 84 HP JetAdmin software 101 HP JetDirect print server 100, 101, 102 HP Service Agreements 205 HP Service Information 205 HP Worldwide Sales and Service Offices 208– 211 I I/O cards 100 I/O Menu 37 description 37 setting bidirectional communication 45 I/O Timeout, setting 43 indicator lights, interpreting 29 input trays, configuring 34, 57 interfaces, printer Enhanced I/O configuration 100 parallel cable pin configuration 99 J Japanese VCCI statement 194 job
O online help 28 operating environment specifications 187 ordering 500-sheet paper feeder 23 accessories 23 cables 23 consumables 23 media 23 memory 23 network connectivity 23 reference materials 23 toner 23 output bins capacity 55 selecting 55 output, incorrect 165 P PANTONE® colors 78 paper See also media curled output 149 custom-size, printing 73 glossy 52 handling 16 heavy 54 input trays, configuring 57 jams, locating 135 loading Tray 1 60 loading Tray 2 64 loading Tray 3 67 ordering 23 output 16 preca
energy consumption 189 environmental features 17 feeding problems 146 fonts 16 in shared environment 16 incorrect output 165 input 16 interface settings, changing 37 interfaces 99 languages 42 maintenance 111 memory 16, 18 memory, adding 19, 170 memory, managing 19 memory, resetting 45 messages 114, 121 network security 103 output problems 165 paper handling 16 paper jams 139 parallel cable 98 parallel interface, disabling 44 parts, recycling 191 PCL commands 175, 181 performance 16 personalities, supported
S safety information laser safety 197 toner material safety 197 sales and service offices 208– 211 Screen Match 77 securing network 103 selecting default font 86 fonts 87 media 48, 56 output bins 55 PCL fonts 88 printer settings 22 service agreements customer support types 203 sizes media 49 paper 49 smear 155 smudges 161 soft fonts, availability 96 software application problems 167 software, ordering 204 specifications acoustic emissions 188 electrical 187 operating environment 187 stopping a print job 74
Copyright© 1998 Hewlett-Packard Co. Printed in USA Manual Part No.
